What component is this? (photo)
Well, according to the picture it looks like you have 5 examples of the circuit side by side from left to right - they all interface with identical chips (U1216 written on them amongst other similar identifiers). I've marked each circuit with a white box: -



So, get someone to remove one of the components that should be identical and get them to measure it to confirm it is a capacitor and buy a replacement.