How to load a customer profile from address module
you can try get profile by order and can try the code below:

$order_id =1;
$entityManager = \Drupal::entityTypeManager();
$order = $entityManager-&gt;getStorage('commerce_order')-&gt;load($order_id);


get address by field billing_profile      

$address = $order-&gt;billing_profile-&gt;entity-&gt;address-&gt;getValue();