What's the best way to get the email of the author of a referenced node
With Rules:


Create a new Rule that reacts on event After saving new content.
Add a condition Content is of type to the rule and select the note content type in the content types section.
Add an action Fetch entity by id to the rule.

As entity type, select Node.
In the Identifier section, press button Switch to data selection (unless you already see an input field labeled Data selector).
From the Data selectors section, find the selector that references the ticket that is associated to the note. Copy that value into the Data selector input field.
In the Fetched entity section, set the variable label to "Referenced ticket" and the variable name to "referenced_ticket"
Save the action.

Add an action Send mail to the rule. You can now use referenced-ticket:author:mail as data selector for the recipient.