Get radio field value in data selector in rules
Step 1

To get your rule to work like you want it to work, for the "Complaint"-part you should use these Rules Conditions (in the specified order):


Entity has field, for your "select list" field.
List contains item, whereas:


the list is also about that same "select list" field.
the item you want to check for (if it is contained in the list) is "Complaint".



With those 2 Rules Conditions, your Rules Action to be performed is to send the eMail to complaint@web.com.

For an example Rule (in rules export format) in which you can see this at work, refer to the answer to "How to check for product taxonomy term in Rules actions (Ubercart)". In that case it's about a list of taxonomy terms, but the idea is the same.

Step 2

Create a similar rule by reepeating Step 1, but now for "Feedback".

Step 3 (optional)

If you'd be willing to also use the Conditional Rules module, you could merge the rules from Step 1 and 2 in a single rule, ie because this module allows you to include Rules Conditions as part of Rules Actions.