Printing refusing to print, citing non-genuine cartridges?
A quick search on the internet showed that your experiences are shared by others.
Apparently, it has something to do with a faulty chip or the software.
From this thread:

I had the same thing, the cop on the underside of the cartridge wasn’t
programmed properly, if you have the latest firmware update and it
still doesn’t work contact the seller and they should send you a
replacement chip



I had this happen 2x. It ended up being that I had xyzware open.
Xyzware needs to restart in order to detect the new serial number of
the filament.

You could ask for support from your supplier or restart the XYZ software.
You could also hack the NFC chip that is inside the spool. (DISCLAIMER: Do it at your own risk!)