No power to Mindstorm EV3 Brain
If you are 100% sure that the batteries are in the correct direction and the batteries are brand-new, unplug all of the cables from the EV3 brick and try again to make sure they could not be causing a short circuit. If it still doesn't now power up, contact LEGO customer support.

In the US, you will be directed as follows...


  We have a dedicated Tech Support team for MINDSTORMS products. They can troubleshoot the problem and either resolve the issue or help you to get a replacement part. Tech Support can be reached at 1-877-680-2800 from Monday through Friday, 7:30am - 5:30pm CST.