flaw in stainless steel
I'm big on reading reviews of products before I decide. Sam's Club has several chafing dishes available on-line, with varied reviews. The Bakers &amp; Chefs dish only has two reviews with one review echoing your complaints.

I assume this is yours? 



Considering the better reviews, the appearance, the product descriptions, and the apparent flaws in yours, I'd definitely consider upgrading to one of the other Sam's Club chafers. 



Images from Sam's Club.