What can I do about scratched pots?
I realize that this is an older post, but from the photo posted, these don't look like scratches at all. Instead, the marks look very much like the marks you would see on a ceramic sharpening rod.

Because ceramic is usually much harder than the mild steel used in your average metal spatula, your ceramic coating is actually putting scratches in your spatula instead of the reverse. So those marks that you see are probably microscopic bits of mild steel that were scraped out of the spatula and deposited into the tiny pores in your ceramic coating.

Since that mild steel was probably very quickly converted to iron oxide (rust), I would suggest using something acidic, but food-safe to dissolve out the particles. Oxalic acid should be perfect for the job, making a product like "Bar Keeper's Friend"  a good choice.