What is the Process to have an Extension Enhanced?
You don't need to be a developer to contribute to enhancements -> you could sponsor the work and let an experienced developer do it for you. For org.civicrm.sms.twilio -> go through the Paid Issue Queue: https://civicrm.org/paid-issue-queue The CiviCRM Core team will either be able to work on it - or they will find a CiviCRM partner for you to work with.