Any way to catch the user hitting "cancel" or close on Print/Merge form - as activity list does not refresh?
Good question. You can turn off popups but that doesn't fully solve it since it still stays on the page, but then at least there isn't a mismatch and when you click Cancel you can go back to Manage Case and it shows the activity.
To turn off popups go to Administer - Customize - Display Preferences and there's a checkbox &quot;Enable Popup Forms&quot; near the bottom.