Raising the bobbin thread doesn't work
After much searching, reading and watching videos I figured it out. I took the machine apart to adjust the "needle timing" (key words to search for). Sadly there is no video or instructions for this model specifically, so I'll summarize here:


Remove the back cover
Remove the bobbin assembly, and the cover over the spinning hook mechanism
Note the gear on the bottom with 2 screws, loosen the screws just a little and the spinning hook will move freely.
Align the tip of the hook to start just above the hole of the needle.
Tighten screws and reassemble.


MAKE SURE your needle is on the upswing, not the down swing. Before reassembly, pull the wheel towards you to ensure it spins around freely. Also, if you adjust it to be left/center/right or zig zag, I recommend aligning the hook and the needle on the left.

Maybe i'll make a video....