What are AI use cases for communication service providers?
AI could hold the key in automating and optimizing networks. On the subscriber side, ML and AI will assist telecom operators in profiling the subscribers. This will be achieved by analyzing network activity, conversion rate of offers and data usage trends. 

Below are a few use cases and how they will transform the telecommunication sector. (Source H2o.ai blog https://www.h2o.ai/telecom/ )

Old generation telecom technologies. 


Reactive Maintenance
Network optimization with human intervention
Centralized intelligence 
Security attack repair 
Backlogged customer tickets


Future generation AI based telecom technologies. 


Predictive Maintenance
Self-optimizing network
Optimal network quality
Intelligence at the edge
Security attack prediction
Improved customer experience through customer service chat bots. 
Speech and voice services for customer which allows users to explore media content by spoken word rather than remote control. 
Predictive maintenance which is the ability to fix problems with telecom hardware such as cell towers, power lines e.t.c before they happen by detecting signals that usually lead to failure.