How would I classify this variable?
The responses to both of those questions can be treated as categorical, as although they mention numbers you can’t fully encode the information in them as a number. You could obviously number them, e.g. “I’ll call 9-11 times per month response 1”, but the number 1 doesn’t reflect the value of the response.
These types of categorical “buckets” representing a range of values are often used when the value we want to measure is continuous and the range of possible values is large.
If you wanted numerical variables you could recode the responses. For example you could represent answers to question 2 as two numerical variables, min_times and max_times.