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 HARTFORD -- A Hartford woman called 9-1-1 to report a problem with her pizza order, and police have released the recording. It happened a few weeks ago regarding an order from Empire Pizza on New Britain Ave in Hartford. 
 
 "I just have a question," the woman identified as Ashley said. "If our pizza and they don't want to give me my money back, can you guys do something?" 
 
 "Ma'am, that's something you have to take up with them," the dispatcher said. "But, that's not something you would dial 9-1-1 for. 9-1-1 is for life threatening emergencies only." 
 
 The dispatcher remains calm and patient through the call. 
 
 "Can you call the pizzeria or something?" Ashley asks again. "Well, what happened?" asks the dispatcher. "I ordered a small pizza, half cheese and half bacon. They bring me half hamburger. So I called them back and they don't want to give my money back. They keep hanging up on me." "That's not a police matter ma'am. You're going to have to work that out with the pizza shop." 
 
 The dispatcher tells the woman she can have an officer meet her at the pizza shop if she would like. 
 
 "If you go over there, you can call and have an officer meet you there," she said. "But an officer isn't going to just call them and have them give you your money back." 
 
 The dispatcher took Ashley's information, told her to wait outside the pizza shop, and sent an officer to the location. According to the pizza place, the woman ate half the pizza, demanded her money back plus another pizza. Police told the owners to "forget it." 
 
 "In an actual emergency situation we ask that they take note and use this as a learning opportunity," said Deputy Brian Foley of the Hartford Police Department. "This is not the type of thing that we want people calling 911 for." 
 
 Ashley will not be charged with misuse of 9-1-1, according to police, but dispatchers do remind everyone to only use 9-1-1 for a true emergency. 
 
 "Many of the calls are life threatening but you can imagine how stressful it gets when we field a call that obviously isn't and it's something is very minor," said Clayton Northgraves, Director of Emergency Services and City Communication for the city of Hartford. "It does get very frustrating for the dispatchers but they do handle each call professionally." 
 
 In June 2015, a Stamford man called 9-1-1 to report a 3-hour standoff with his cat. 
 
 Please enable Javascript to watch this video ||||| Police say a woman called 911 after a pizza shop made a mistake on her order. (Published Tuesday, March 29, 2016) 
 
 A woman called 911 to complain that a Hartford, Connecticut, pizza shop made a mistake with her order and wouldn’t return her money, so she wanted police officers to get it back for her. 
 
 The woman said she ordered a small half-cheese, half-bacon pizza from Empire Pizza on New Britain Avenue, but they gave her one that had hamburger on half of it. 
 
 The pizza shop said the incident happened a couple weeks ago and they would have been happy to replace the order, but the woman said she'd already eaten half of the pizza. 
 
 Here's how the call went down: 
 
 “If I order a pizza and they don’t want to give me my money back, can you guys do something,” the caller asked the 911 dispatcher. 
 
 The dispatcher calmly told her to take it up with the pizza shop. 
 
 “That’s not something you would dial 911 for – 911 is for life-threatening emergencies only,” the dispatcher said. 
 
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 “OK, can you call the pizzeria or something?” the caller then asked. 
 
 At that point, the dispatcher asked the woman what happened. 
 
 “I ordered a small pizza – half cheese and half bacon – and they bring me half hamburger, so I call them back and they don’t want to give my money back,” she said, adding the pizza shop was hanging up on her. 
 
 “That’s not a police matter, ma’am,” the dispatcher said. “You’ll have to work that out with the pizza shop.” 
 
 The caller again asked the dispatcher to call the pizza shop. 
 
 “No, we cannot call the pizza shop,” the dispatcher said. 
 
 The woman then asked the dispatcher why the pizza shop could call the police if she went over there and started arguing with them. 
 
 “If you go over there, you can call and have an officer meet you, but an officer’s not just going to call them and ask them to give you your money back,” the dispatcher explained. 
 
 The dispatcher then offered to have an officer meet her and urged her not to go into the pizza shop and say anything until she spoke with an officer. 
 
 NBC Connecticut reached out to the woman who called 911, but she did not want to comment.
– It's probably happened to you: You open up your food delivery, hungry and excited to chow down, only to find out you were given the wrong order. But a Connecticut woman took things a bit farther than most of us would with her response: She called 911, Fox 61 reports. "I ordered a small pizza, half cheese and half bacon," the woman told the dispatcher. "They bring me half hamburger. So I called them back, and they don't want to give my money back. They keep hanging up on me." Why was she calling 911? She wanted to know, "If ... they don't want to give me my money back, can you guys do something?" The dispatcher informed her she would have to take her issue up with the pizzeria, though she did add that if the woman headed over to the shop, "You can call and have an officer meet you there. But an officer isn't going to just call them and have them give you your money back." Per NBC, the pizzeria says it would have offered a refund, but the woman had already eaten half the pizza. The woman will not be charged for misuse of 911.