The hardware is the best I've used. The software needs some upgrading. 
 
 If you are excited about Sprint's (S) new 4G landscape slider phone, the Samsung Epic, you aren't likely a touch screen typing convert yet. That's OK. I am a convert to touch screen typing and I'd have no problem recommending the Epic 4G to anyone...with a few caveats. 
 
 If you are considering moving over to Android from BlackBerry, this is your phone. You won't miss a beat with the keyboard but you may find yourself using the very capable stock and Swype software keyboards more and more, especially in one-handed portrait mode. Consider it software keyboard training wheels. 
 
 First-rate hardware 
 
 The device is the third U.S. carrier version of the Samsung Galaxy S line, which I reviewed here - and for the most part, the opinions still stand. The Epic 4G is a WiMAX/CDMA version of the T-Mobile Vibrant/AT&T Captivate with some notable additions: 
 
 Physical Keyboard. (Best I've seen on an Android device and probably one of the top keyboards on any phone, ever.) 
 
 Front-facing camera (super low res) 
 
 Flash on rear-facing 5 megapixel camera. 
 
 No visible buttons on the front without backlight (longer learning curve) 
 
 Those features, especially the keyboard, make it considerably thicker than its AT&T (T) and T-Mobile cousins. But you are rewarded with a a fantastic 5-row keyboard that includes ergonomic Android Menu, Home, Back and Search buttons. Having all of those keys means that you don't need to hit a function key to type a number and you even have an arrow curser array. That speeds up my typing considerably. 
 
 For people like me who don't mind a software keyboard, the slide out saves room on the screen, allowing me to see more of an email or webpage as I type. This is a significant perk. For one-handed typing, I use the soft keyboard, and I've even started using Swype with my thumb, with different levels of success. You could use the flip-out keyboard, but it is a bit too big to use with one hand. 
 
 Compared to the Droid 2, the keys are more spread apart and have a better 'click' feel. If keyboard was your only criteria, the Samsung Epic 4G would be your best choice of phone, hands down. 
 
 Strangely, for the '@' symbol you do need a function key -- but Samsung made a ":)" that doesn't need a function click. Very strange. I'm not in the more smileys than"@" symbol demographic so I think this is a mistake. 
 
 The battery is roughly similar to the other two Galaxy S phones and is definitely bested by the Droid 2. A Froyo update may help here, but there are no guarantees. 
 
 Like just about every other smartphone on the market, the battery life is significantly better than the EVO (which has improved slightly with software/firmware updates). 
 
 The screen is bright indoors and readable outside thanks to Samsung's Super-AMOLED display, making it better than just about any screen on the market. 
 
 Software is a weakness 
 
 Samsung's Epic 4G suffers from the same GPS issues as I talked about in the Captivate/Vibrant review. Samsung has since come forward and acknowledged the issue and promised a fix in September with Froyo. Until then, you can't rely on your phone's GPS to get you around. It is that simple. I can't get a GPS signal at home and A-GPS is often not reliable enough to pinpoint me on the road. 
 
 Google has also moved to a policy of making you enable A-GPS in Maps, so you agree to having anonymous data collected on your whereabouts. Since this was enabled by default before, you'll need to manually go into your Settings>Location to enable it. Many people won't know to do this, making the Location service that much worse. 
 
 Froyo is another issue. I've grown fond of the improvements in the Android OS 2.2 and especially features like 'Voice Actions' since the previous Samsung Galaxy S review. Samsung is late to the game in updating and using a 2.1 Android phone, no matter how good the hardware is, which is a downer. September is the official word for when the phone will get an update. Sooner would be better than later. 
 
 Samsung's TouchWiz overlay is the closest to Apple's iOS look and feel. Like I've said before, I like the pure Android of the Nexus One over any of the manufacturer overlays. One nice addition is the landscape version which locks in automatically when the keyboard is deployed. 
 
 Wrap up 
 
 So who is this device for? If you don't want a physical keyboard, take a pass. The Vibrant or Captivate are going to be a better experience because they are significantly thinner and lighter. However, if you are like the 30% of those polled in a recent survey who require a hardware keyboard, you are going to love this device. Also, if you're glued to Sprint, this will woo some EVO owners over with the smaller but brighter screen, better battery life and keyboard. It even weighs less. 
 
 If you are in a Droid 2 vs. Epic 4G toss-up, the Droid 2 wins in battery life, GPS and Froyo. The Epic 4G wins in screen, keyboard, camera and 4G network (where available). 
 
 The key to me is that this phone's flaws are all software related and should be fixed by September. But there is no guarantee. ||||| 
 
 
 
 
 
 Packaging 
 
 Hardware 
 
 Camera 
 
 Sprint has ditched the strange (or cute, depending on your attitude) "TV dinner" packaging of the EVO in favor of a more traditional box here. Boring, yes, but look on the bright side: unlike the EVO, this setup is easier to keep closed (assuming you care and you're going to hang onto it) because it doesn't rely on a flimsy cardboard sleeve to keep the lid on, and fortunately, they've gone with a really thick, sturdy, high-quality material for both halves of the box. Inside you'll find -- besides the phone, of course -- a USB charger, micro-USB cable (there's no cable permanently attached to the charger, a pretty common trend these days), and the same surprisingly decent earbuds found with the Vibrant and Captivate. Anyone intending to use the Epic for serious music use is still encouraged to bring their own headphones or earbuds of choice, but it's pretty cool that Sammy's offering buds in the box that are high-quality enough to include replaceable tips.You also get an SD-to-microSD converter that you'll be able to use with the 16GB microSD card that comes pre-installed underneath the phone's back cover (though you don't need to remove the battery to get at it, which is nice). Why 16GB when AT&T's and T-Mobile's versions only include 2GB? Good question: turns out the Epic only has a little over 400MB of app storage internally -- not the capacious 16GB of the others -- so Sprint compensates by throwing in a beefy card. Though that'll work just fine for 95 percent of users, it's important to note that this means you can't get it up to 48GB of available storage by picking up a 32GB card. Since it's obvious Sprint tried to make this phone as "epic" as possible, it's unclear why they left out that internal capacity; the only thing we can think of is that they simply ran out of room with all of the phone's modifications over the standard Galaxy S like the slider mechanism, the LED flash, and the WiMAX circuitry. Hard to say.Of all the Galaxy S flavors we've seen, the Epic 4G -- despite its name and form factor -- might have the most nondescript appearance. Depending on your personality, that's either a good thing or a bad thing (for what it's worth, we liked it). The front of the phone is dominated by an expanse of black gloss rimmed by a matching black bezel, which makes it almost intimidating when it's sitting there with the screen turned off because you can't readily see the outline of the screen or the capacitive buttons below it -- just a whole lot of black with tastefully-proportioned Sprint and Samsung logos at the top and bottom, respectively. In fact, it's so black that it almost seems like you could be looking at the back of the phone.Speaking of the back, Sprint got it right where AT&T and T-Mobile frankly got it wrong. It's a subtle black soft-touch -- not the Vibrant's cheap, glossy plastic or the Captivate's faux carbon fiber weave -- which gives you just a little bit of grip when you're holding it. The sparkling flecks in the back cover are actually one of the few concessions to style on the entire phone, and though we generally don't like our phones to sparkle, we'll begrudgingly admit that it probably would've been a bit too plain if they'd just done it in a flat black. Another place where the Epic wins over its Galaxy-branded cousins is just below the 5 megapixel camera, where you'll find an honest-to-goodness LED flash (more on this later). One very minor complaint we have about the back is that it pries off; we always prefer the sliding style because it involves less of that uncomfortable "I wonder if I'm going to break this" feeling you get when you're trying to yank a flimsy cover straight up and out, but considering how rarely you should need to get in there, it's basically a non-issue.The sides of the Epic are where you'll find the only other blatantly stylish element on the entire phone: a thin chrome ring that runs all the way around, roughly in the middle of the edge, without extending into the keyboard area at all. We don't frequently say this about chrome, but it's tasteful and it actually works here. You'll also find the usual array of edge-mounted doodads, including a volume rocker on the left side, power and two-stage camera buttons on the right, and a 3.5mm headphone jack and micro-USB port up top. Like other Galaxy S models, the Epic has a neat retractable door to protect the port, a far better arrangement than the flimsy rubber plugs you usually see (though we still don't think micro-USB ports really need a lot of protection, considering they were specifically designed to be robust). The volume and camera buttons have plenty of feel, but the power button -- which is more flush than the others to prevent accidental actuation -- would be much easier to deal with on the top for a couple reasons: one, that's where you usually find it; and two, every time you press it, you risk accidentally sliding open the phone a bit. Considering how often you press power to take the screen in and out of standby, this is actually a topic worth discussing, but it's not a deal-breaker (and interestingly, we didn't like the design of the power button on the EVO, either).The Epic's slide mechanism is a fairly heavy, smooth spring-mounted arrangement that feels solid with no wobble; on our unit there's just a tiny hint of give on the screen if you actively try to twist it, but we don't notice it in normal day-to-day use. That leads us into the keyboard, which is a completely flat, five-row type with a good deal of separation between the keys. You've got a good, strong "click" on each key -- no mushiness here -- but we definitely would've preferred a bit of doming, and we would've even been happy to sacrifice the separation in exchange for making the surface area of each key larger. The layout is a mixed bag -- we enjoyed having access to big Menu, Back, Home, and Search keys astride the letters, but the placement of Backspace and Enter gave us a little trouble... and we definitely weren't feeling the need for a dedicated smiley face key. Overall, we'd say that the Epic's QWERTY falls behind those of Android contemporaries like the myTouch 3G Slide (manufactured by keyboard specialist HTC, of course) and the Droid 2 , but that's not to say that it's bad -- it's leaps and bounds beyond the dismal Moment , for example, and we imagine that anyone would be able to get fast and error-free on it within a couple days of use.What surprised us the first time we picked up the Epic was how light it felt -- 15 grams less than the EVO, to be exact. Frankly, we wouldn't have minded it being a bit heavier, which leads us to wonder whether they could've squeezed in something beefier than a 1500mAh battery without causing problems. Though the Epic's screen is three-tenths of an inch smaller than the EVO's, the two are surprisingly close in length and width -- in other words, you shouldn't consider this over the EVO simply because you think it's going to be easier to hold. At 14.2mm deep, the Epic is noticeably thicker, but still comfortable in the hand (it's thin enough so that your fingers will likely still arch beyond the back cover) and it doesn't produce a ridiculous bulge in your pocket -- unless you're wearing something skinny and fashionable, of course. Then again, there aren't many smartphones that look good in that situation.The Epic's 4-inch Super AMOLED display at WVGA resolution is exactly the same as the one you find on the Captivate and Vibrant -- and as you can probably guess, it's absolutely glorious. If you're not accustomed to these displays (even if you're already familiar with standard AMOLED), you'll be pretty shocked by the insane black level and the rich, dazzling color saturation that you get from these. Despite what you may have heard to the contrary, we'll echo what we said in our look at the AT&T and T-Mobile models that it still doesn't perform as well as a traditional LCD in direct sunlight, though it isn't completely washed out; in our experience, we could always make out the contents of the screen if we squinted hard enough. Since the screens are literally identical and the Epic won't be out until the end of the month, we might even recommend heading down to an AT&T or T-Mobile store beforehand and checking out the Captivate / Vibrant -- you'll get a good sense of what to expect when you pick up your phone, both from a display and a software perspective.Below the display are four capacitive buttons -- the usual ones you find on Android devices: Menu, Home, Back, and Search, in that order from left to right. The buttons are actually below the Samsung logo, which means there's plenty of separation between them and the bottom of the display, but we found that they still suffer from a couple problems. First, they don't seem to be quite sensitive enough -- we found ourselves occasionally tapping twice to actuate them (we also noticed this on the touchscreen, suggesting that the entire capacitive surface could stand to be tweaked a bit). We also had the same problem here that we'd had on other Galaxy S models, which is that the buttons are backlit on a different schedule than the display. They seem to go out after five seconds and come back on whenever a button or the screen is touched, which is actually more distracting then if they simply stayed lit all the time. The behavior here might make sense if the buttons were more readily distinguishable without backlighting, but as it stands, they aren't -- we found ourselves leaning in to see the darkened icons more closely on a couple occasions. Basically, the simplest solution would've just been to paint on the buttons so you can see them without light (as Motorola and HTC usually do) and save a little battery power in the process.Sprint has let us know that you can actually change the behavior of the button backlighting -- it uses the keyboard's backlight timeout setting, which is 6 seconds by default but can be set to match the screen. Problem solved!]Speaking of battery power, we got 3 hours and 43 minutes of use from 97 percent power to shutdown with the phone in 4G hotspot mode while occasionally interacting with the handset, continuously streaming internet radio, and doing... well, you know, other "internet things" on our connected laptop. That bests the EVO by a few minutes, but we'd argue that it's within the margin of error -- especially since 4G battery life seems to be affected drastically by city and signal strength (we performed all of our testing in Chicago's Loop, where WiMAX flows like water). Interestingly, we checked Android's built-in battery monitor shortly before the Epic shut down -- the screen where you can see what components and apps have been draining your juice the most -- and were surprised to see it report that the display had allegedly been responsible for 55 percent of the drain, despite the fact that we had played with the phone for perhaps 10 to 15 minutes of the entire test. We suspect the app isn't properly accounting for the 4G radio, but that's just a guess -- and if by some odd chance it's accurate, that paints a pretty scary picture for the power consumption of these Super AMOLED displays. We haven't had an opportunity to complete a more traditional battery test in normal (read: non-hotspot) phone usage yet, but our preliminary testing suggests that you should have no problem getting through a typical day, particularly if you're smart about 4G radio management and you aren't keeping the screen on any more than you have to.For 4G performance, this is always a tricky topic -- as we mentioned, network performance varies widely by location and other variables, but we were generally very happy both with on-device data and hotspot mode. Basically, it never stopped feeling "WiFi fast" both in terms of speed and latency, and that's exactly what you need to make a fantastic mobile hotspot. We were consistently getting around 4Mbps down and 1Mbps up during our testing; when we'd tested our EVO back in our review, we'd seen numbers as high as 7.5Mbps down and 3Mbps up, but checking it alongside the Epic revealed lower numbers more in-line with the Sammy, so we'll chalk it up to the network.We weren't expecting the world out of the Epic's primary camera; given that other versions of the phone don't even ship with any sort of flash, it was obvious that Samsung prioritized a thin shell over heavy-duty optics. That said, we came away really happy with the stills we were able to capture. Maybe we were just having a good photography day, but whatever the case, shots looked clean and sharp with minimum artifacting at 100 percent zoom. Interestingly, we discovered the hard way that you get locked out of the camera app if the battery dips to 15 percent, so be sure you've got plenty of juice before heading out for your serious nature photography sessions.Of course, the Epic ships with not one, but two cameras: the 5 megapixel primary on back paired with a weakling VGA cam on front. Make no mistake -- this second camera isn't to be used for anything but video calling, and considering that the quality of your video call is limited by bandwidth more than by camera quality, it'll work just fine there. Yes, the Epic's camera app allows you to toggle between cameras (the second camera is used for a "self portrait" mode), but trust us -- you really don't want to do that.Video capture was less impressive than the still shots. The problem, really, is that this is advertised as a 720p recorder. Yes, true, you can toggle a 720p mode -- but to associate the quality of the output you get with anything you'd consider to be 720p is a complete fallacy. It's just roundly not good at that size. What Samsung probably should've done is cap the output to 480p and quietly offer 1280 x 720 as some sort of "extended resolution" mode, which would've gotten them off the hook at least a little bit. On the plus side, we found audio quality to be decent, though not quite as strong as the Droid 2 or Droid X.
– Sprint has been the punching bag of the mobile world for a while now, but that may be changing thanks to its lightning-fast 4G WiMax network—and the spiffy new Android smartphones that use it. First there was the HTC EVO, and now comes the Epic, part of Samsung’s Galaxy S line. It’s bulky, thanks to its full QWERTY keyboard, but it’s also so packed with features that most reviewers are in love. “The Epic 4G is a great device. Killer, even,” raves Engadget. Together with the EVO and Pre, the Epic makes Sprint “perhaps the most gadget-savvy carrier in the US today.” “I am in love with this keyboard,” says Jason Chen of Gizmodo, who thinks the Epic is the “clear choice” over the EVO, thanks to a better screen and longer battery life—though the latter still isn’t great. And Fortune calls the phone “a Blackberry upgrader’s dream,” because it’s got “probably one of the top keyboards on any phone, ever.” Samsung’s Android modifications aren’t great, and the GPS has some problems, but those are software issues that will likely be fixed quickly.