Tituss Burgess, an actor nominated in 2015 for Outstanding Supporting Actor in a Comedy Series for his role on Unbreakable Kimmy Schmidt, is not pleased with the service of moving company Franks Express. Nosireebob. 
 
 Seems like he shoulda read all the reviews first. Oh wait, they’re glowing? 
 
 Ahhh there we go. 
 
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 Bottom line: Tituss is a delight. ||||| Tituss Burgess is a man known for many things. He stars in Netflix’s super-popular The Unbreakable Kimmy Schmidt, where he delivers a fabulous, flamboyant performance. He is an entrepreneur with his own line of pinot noir. 
 
 The multi-talented actor might be slightly more famous than you are, yes, but he’s still a regular person. For instance, he turns to Yelp when he is dissatisfied with the customer service at a business. 
 
 My name is Tituss Burgess. Im an Emmy Nominated Actor for Unbreakable Kimmy Schmidt currently streaming on netflix. https://t.co/wwQe99cDTQ — Tituss Burgess (@TitussBurgess) July 13, 2016 
 
 Here is the full review: 
 
 “My name is Tituss Burgess. Im an Emmy Nominated Actor for Unbreakable Kimmy Schmidt currently streaming on netflix” pic.twitter.com/Zfsgsl9Uvu — Kate Dries (@TheSSKate) July 13, 2016 
 
 As you can see, Burgess logged onto Yelp after a day’s worth of texting back and forth with someone at a moving company who the actor claims wouldn’t come do his job until a Yelp review was posted. Well, the mover got his wish! 
 
 By far the funniest part is at the end: 
 
 You messed with the wrong Queen. 
 
 #franksexpress #Igotcha #lizaminelli #Iamgonnamakeavideoaboutyoubecauseofthedeepangerif­eel #DONOTTHREATENMEIWILLWIN 
 
 Unfortunately, according to Burgess’ Twitter account, there has already been retaliation from the staff of Franks Express: 
 
 Doing it..He just texted and called me a Faggot. Poor thing doesnt know hell hath no fury like a Tituss scorned https://t.co/IfEGdluqTs — Tituss Burgess (@TitussBurgess) July 13, 2016 
 
 Burgess is far from the only person whose review of the company includes allegations that they never showed up for a previously scheduled moving appointment. While there are a number of glowing reviews for the company on Yelp, their profile on “My Moving Reviews” is a disaster. 
 
 Poor Tituss. Any Kimmy Schmidt fans know that this NYC rental experience is somehow even worse than living downstairs from Lillian! 
 
 [image via screengrab] 
 
 For more from Lindsey: Twitter. Facebook. 
 
 Have a tip we should know? tips@mediaite.com ||||| 135 
 
 70 Commerce St 
 
 Brooklyn , NY 11231 
 
 
 
 (888) 506-6684 
 
 Move was so quick affordable and efficient. They were very nice and drove me to my new place. 
 
 I would leave minus stars if I could, because my moving experience is just nightmare. Make sure you do not hire a foreman whose name is Steve. We do not know his last name, but he is a short Hispanic descendent living in Brooklyn. He brought 3 other me , who are not professional movers at all, they got call as odd job, one of them never did the job before. We used the hourly rate, and apparently they have no intention to complete the job in an acceptable speed. First of all, they were 2.5 hr later than original schedule, that my elevator reservation ran out of time mid of the move, so they had to coordinate with another moving unit in the building. That caused significant delays. Second, they do not wrap your furniture properly and do not know how to get big pieces in and out, spent lot of time trying to move the big piece. We got broken mirror, chipped table corner, scratches all over my expensive furnitures. I was very pissed. They have terrible attitude, especially Steve. He and I got into argument because he didn't know how to arrange the furnitures properly in the small truck, and he wanted to come back to pick up on piece of chair!!! And remember he charges by hour. The company was very unresponsive. The whole experience was just nightmare. And when I contacted the Frank's express's company kid of the day, no one answered the call. Then I emailed them with my terrible experiences. No one really responded or tried to solve the issue. In all, do yourself a favor and stay away from this company, or at least stay away from a Hispanic foreman called Steve!!! 
 
 I've used Frank's Express for a couple moves and both moves have been exceptional. However, that changed recently. I moved a couple days ago and am sad to say the service was beyond terrible. My dresser drawer was broken from the move, I'm STILL missing furniture, and my box of wine is surprisingly absent. I emailed them and they said they "would look into it." It's been over 48 hours and I'm still missing my furniture! I was a repeat customer, but now I will NEVER use this service again. AND I'll be reporting them to the Better Business Bureau. 
 
 It's my Third time I am using Franks Express, will never cheat on them, lol Service as usual TOP, guys arrived on time, team is very Friendly as always, this time I moved my office, guys were very professional, what ever problem I faced with this move these people find a great solutions to resolve it, I had a desk that didn't feat and then it was special order, I was very upset that I couldn't place it the way I want( size of desks was wrong) they did literally everything to make me HAPPY, even tho it was totally my mistake, they even helped me to design my place ;)) The price is very reasonable, customer service is very friendly, guys are awesome If u planing to move with no stress, then I highly recommend Franks Express!!! 
 
 I used Franks Express a few weeks back during a time that was stressful and our moving details in flux. The team of 3 arrived early on a Sunday, right on time, and made quick work once they got started. Their estimated costs are more accurate the more information you have to provide. In my case, we used most of our own boxes but relied on the movers for padding fragile pieces and plastic wrapping others. Keep in mind any material or product you need from the movers will be an extra cost. It's reasonable but just keep this in mind when you get an initial quote from them. Again, the more info have for them the more accurate their quote will be. All in all I'm happy with the service and would recommend this company to others. 
 
 HORRIBLE MOVING SERVICE. First of all, they emailed me an hour and a half before my move and said they had to cancel because their truck broke down. I called them and asked if there was anything they can do for me they said "no sorry, not our problem." Then I scrambled to find new movers for my 2 pm move and called maybe another 30-40 places for a last minute move. I finally find someone who is available to move and set the time with them. The movers show up around 2 pm and start moving stuff and do not even tell me where they are from so I assumed it was the new movers. WRONG! The movers from FRANKS show up even after canceling on me and after me hiring someone new. Half of my stuff is already in the truck so I have to call the new movers and cancel on them when they are already outside of my apartment. There was an issue with the building and I had to keep my stuff in storage with them for about a week. I get back and I schedule a last minute move with them again on Monday and they say it's okay they will be there at 3 pm then they call me at 3 pm and say they cancel and will not be there and they will come the next day after I already have taken off work now I have to take off again. They come drop my stuff off while I have to wait In their truck for 3 hours in the heat. They leave all of the boxes in the living room and I have to move them myself to the bedroom. This I wasn't even able to check because they wanted me to pay them and leave. ALSO THEY GAVE ME SOMEONE ELSE'S STUFF WITH THEIR PASSPORTS AND CHECKBOOK INSIDE!!! I email Sophie who is the worst of all, and let her know they left someone's box in my apartment. I told them I will be at work late and I will not be home for awhile and they REPEATEDLY CALL ME 15 times that day. One guy also texted me and called me to say "I WILL WAIT OUTSIDE YOUR APARTMENT FOR YOU UNTIL YOU GET HOME" I tell them I am working late and we can schedule a time. I tried to leave the box with the mailroom and they said no so I left work and came back to do this for them and they said they would compensate me and NOTHING. The guy who came to pick up the box AN HOUR LATE looks at me and said is there something you wanted?? I have never been harassed this much in my life. They are very selfish movers and are horrible and always LATE! 
 
 I spoke with Tatania at Frank's moving, and she was quite helpful in getting me situated for a move. I am currently Living in North Carolina. my son lives in New York City He wanted to take some possessions out of our storage unit which could have been a little chaotic. But, with her help and scheduling, it all went quite well. The movers did a good job, and I would definitely recommend this service 
 
 One star for the snarky response. We used your service three times because you're the cheapest we could find and, unfortunately, other members of my family are more forgiving than I am. You get what you pay for but that is still no excuse for such terrible service. Please see this article: http://ew.com/article/2016/07/13/tituss-burgess-yelp-review/ for someone else that had a terrible experience with this moving company. We will NEVER use your services again and will be sure to inform all friends and family how horrible your service has been. 
 
 The most unprofessional, unreliable company I have dealt with. We had movers scheduled for 11am and when we hadn't heard from them by 12 we called. We had to call 5 times before anyone picked up. They told us the truck got in an accident and they were waiting for the police. We requested they call us back when they had an update. After an hour of not hearing back from them we called and once again had to try several times to get in touch. The man we were dealing with who claimed to be the manager was extremely disrespectful and offered no solutions or apology. We had to call again at 230pm to find out that the police had shown up and the truck was going to be here in the next 2 hours. We eventually cancelled due to the unreliability and unprofessional behavior of this company. Would strongly recommend against using them. 
 
 Overall good job with the move, however, customer service was so terrible that it was really worth docking 3 stars over. The move started and ended well. It was done in good time. I even walked a few blocks to the ATM because the guys said they preferred cash and tipped them $50. At the end of the move the guys told me they brought everything up and I trusted that. Maybe it is my fault for not checking to make sure every item was there. But afterwards while I was unpacking I noticed I was missing 1 bag. This was a white garbage bag so I figured maybe they thought it was trash in the truck. I reached out plenty of times to the woman I was corresponding with over email and finally got a call about a week later. The call was unproductive. The man on the phone tells me that his guys remember putting the bag in my apartment and that I probably didn't lock the door and let someone steal it. How is this an appropriate thing to say? I'm fully aware of who comes in my apartment and no one is coming in to steal a white garbage bag full of pillows over a 50'' flat screen TV anyways. He said there was nothing they could do for me and that if I left a bad review that they would sue me for slander. I guess he isn't aware that in order to be sued for slander you have to be lying? Nonetheless, I understand if you can't find my belongings (especially after a week) but to threaten me with court proceedings and not try to remedy the situation is a little much. And yes, you may think all this for pillows? Well, it happened to be pillows with 1 of 2 pillow cases for multiple sheet sets and a duvet. So now I have to buy new pillows, sheet sets, set of decorative pillows and a duvet. Blown. 
 
 They were amazing. I was robbed and had to cancel last minute. They were super accommodating to help me reschedule. The move the fast and accommodating. 
 
 Absolutely fantastic! The team moved quickly, wasting no time. They had a spare bag of tools to help with things that I had not been prepared for. They took apart a desk and put it back together upon arrival, I didn't even have to ask. It was a tough job, 4 flight walkup in manhattan with very heavy objects including treadmills. These guys are pros, and super friendly and fun to boot. Super impressed they found parking for the truck, they can navigate that thing anywhere. They even gave me a ride! Above and beyond service, at a great price. 
 
 I did a move yesterday 4/30 and I must say I can't more pleased with my service! It was super cheap to me and well worth the $50 tip that I added on the service. Mike and his partner were super efficient with their time and moving my items. The wrapped all necessary items with no complaints and did an excellent job with handling everything with care. They even let me ride in the truck which I appreciate so much bc I did not want to call an Uber. Also, I booked 2 days before and was able to get a spot confirmed plus they arrived early! Thanks so much Mike and Franks express for your amazing service! 
 
 I did my move on 4/18/17 and I am more than satisfied with the work the three men did on my move from storage in Brooklyn, NY to my new place in Manhattan. They arrived on time after I just had another moving company cancel on me at the very last minute. They were able to take care of my move the same day (just wished I would've been able to complete the move before rush hour traffic set in). Just a sidebar, if you can avoid doing your move between 3 & 4 please do because it doesn't leave room to beat rush hour traffic at all. Anyway, the 3 men were professional and worked non-stop. I felt for them because I had a walk up and 2 flights of stairs with very heavy boxes. They didn't complain at all still did there job and even the unloading didn't take as long as I had expected being they had to go back and forth up steps. Though if I had 4 movers it would've went a bit quicker but again I can't complain I only did what I could afford to do. I moved a small 5x10 unit and they were able to load the truck just under hour and a half time if it wasn't for traffic I would've probably been just under $400 for the move but I can't complain. I still got a great rate even with being stuck in traffic. Thank you Franks Express Movers you exceeded my expectations. I highly recommended them if you need to hire a professional moving company. 
 
 My movers were fast, professional, friendly, and took care to protect my fragile valuable, including my antique violin. I would defiantly use them again. They took apart my bed and put it back together, and wrapped my mattress so it stayed spotless. 
 
 These owners are thieves. The actual workers are kind and great. This company doesn't know how to articulate and specify their fees. They leave it at the time of payment to over charge the individual. I had a fridge move from one garage to another within 28 minutes drive from each other, total move time was 54 minutes. This company wanted me to pay $330 (2 hours for moving and 1 hour travel time). No where in the email estimate was it written minimum estimate of $330. It even said, "Please be advised that the estimate above is not a flat rate." I was under the impression it could be less and the max $330. The "owner/boss" gets on the phone and tries to sweet talk me into paying telling me that you knew the estimate was the minimum. I explained that nowhere in the writing was that word written there. I refuse to pay for time that wasn't used. And if it was I could have hired friends or workers and rented a uhaul rather then hiring your services. I told him he could take me to court I'm only paying what's fair. He threatened me with the cops. I agreed to calling the cops. Cops came and settled the matter and advised me to go to court. Watch out for this company. It's unfortunate, because the workers were great. In response to the company's reply..... Interesting the friend that recommended you used your service for the SAME FRIDGE MOVING BETWEEN THE SAME LOCATIONS. And your auto for him was "We can send 2 movers and a van for $50/hr total of $120 which includes 1hr of working time (your working time starts from arriving of a truck to pick up address and finishes when a truck leaves your drop off address, travel time from pick up address to drop off address includes in working time) and 1 hr of travel time (for our guys to get back to the base), $20 for gas". Amazing that your charges change so dramatically. 
 
 This company deserves extra stars. We had to move on May 31st this year (2017). We weren't going far (from East Village to Chelsea), but we had a lot of boxes and some heavy furniture. Henry & his crew showed up On Time and got straight to work. Things that we didn't wrap, they wrapped quickly and efficiently (e.g. - couch, credenza, table, etc.). They cleared out or old apartment super fast and loaded into the new apartment lickety-split. We were even shocked at how quick and efficient they were. On top of it all, all of our belongings were handled with care. Nothing was missing or lost, nothing was broken. HIGHLY RECOMMENDED!!!!!! 
 
 Franks Express was great! Our movers were very nice and helpful. It was also a really great price (we looked at prices for other moving companies and Franks had the lowest price even with an additional hour of work & extra fees). Would definitely use them again! 
 
 Worst moving experience ever. We had movers scheduled to show up at 9:30 AM for a series of pickups throughout the city. We confirmed the date and time the night before and requested a phone number in case something came up. We waited for over an hour at our meeting location with no response to any of their phone numbers, and finally gave up. They eventually called at around 2 PM claiming the truck broke down and asking if they could reschedule for 4 PM. When I asked why they didn't call to inform us they wouldn't be coming they first said they didn't want to call because it was too early (because I wouldn't be up on a Saturday morning when I'm moving?) then they said they couldn't find our phone number because it was a weekend, and finally they stated it is their policy to communicate by email instead of over the phone. I would strongly discourage anyone from using this company. Moving is stressful enough. Don't compound the problem by dealing with such an unprofessional company. ||||| Do not step to Tituss Burgess. The Unbreakable Kimmy Schmidt actor might be pretty, but he’s also tough like a diamond (or beef jerky in a ball gown), and a Brooklyn-based moving business is learning that the hard way. 
 
 Burgess, seemingly dissatisfied with the service he received from Franks Express, a New York City moving and delivery service, posted a scathing Yelp review on Wednesday. 
 
 “My name is Tituss Burgess. Im an Emmy Nominated Actor for Unbreakable Kimmy Schmidt currently streaming on netflix. Thats besides the point.But watch it,” the review begins. “These guys are the absolute most UNPROFESSIONAL workers I have EVER DEALT WITH.” 
 
 Burgess continued: “I called this man this morning. We chatted. He said he could move my couch at 1pm which was the time I requested. 1:30 still no movers. I called back and he says I will give you a discount…I said ok. He says but you have to post a review on yelp. I said when you complete the job i will complete the review. FOR THE FOLLOWING I HAVE THE ENTIRE TEXT EXCHANGE SAVED. He texts saying no review no show. This went on for about 45 minutes. It Completely threw my entire day. I called him about 9 times but he wouldnt pick up but he somehow was capable of texting. DO NOT USE THIS COMPANY. Im going to post this to twitter to my instagram to my facebook. You messed with the wrong Queen. #franksexpress #Igotcha #lizaminelli #Iamgonnamakeavideoaboutyoubecauseofthedeepangerif­eel #DONOTTHREATENMEIWILLWIN.” 
 
 RELATED: Unbreakable Kimmy Schmidt: Before They Were Stars 
 
 The 37-year-old performer also vented his frustrations on Twitter, where he further accused a Franks Express representative of using a homophobic slur against him. “Doing it.. He just texted and called me a Faggot,” Burgess wrote. “Poor thing doesnt know hell hath no fury like a Tituss scorned.” 
 
 Doing it..He just texted and called me a Faggot. Poor thing doesnt know hell hath no fury like a Tituss scorned https://t.co/IfEGdluqTs — Tituss Burgess (@TitussBurgess) July 13, 2016 
 
 Burgess didn’t stop there. The actor detailed the incident further in an Instagram video. 
 
 “#franksexpress out of Brooklyn Steer clear!!!” he posted alongside the clip. “I have the entire text exchange saved. Try Jesus don’t try me!” 
 
 “The problem is that we don’t know this guy,” Guzel Gurva, a manager at Franks Express, tells EW. “We never did that. I don’t know what company [he] did it with, but it’s definitely not Franks Express.” 
 
 She alleges Burgess’ claim is false and that the company doesn’t take reservations by phone. However, a working contact number, which gives callers the option to select “local moving service” from a pre-recorded menu, is listed on the business’ website. Burgess’ review indicates he called to schedule an appointment Wednesday morning. 
 
 Gurva says she will contact the actor and ask for proof of his communications with a Franks Express employee. 
 
 Following the initial publication of this piece, Burgess reached out to EW to reiterate that it was Franks Express. The actor also shared an alleged text message coversation he had with a Franks Express employee, a screenshot of which can be seen below. 
 
 Twitter 
 
 UPDATE: Additionally, Franks Express reached out to EW via email to clarify their stance on the alleged incident. Read their response, addressed to Burgess, in the message below. 
 
 “Dear Tituss Burgess, 
 
 I am really sorry to hear that u went through all this situation-misunderstanding, I am not sure what company you dealt with, but I want to assure you, it wasn’t Franks Express Inc, we are value all our customers and doing best to satisfied them all. In your review that u have posted, u mentioned that u saved a chat and txt u had with our company, may you please provide an email and phone # u had a chat with, we have a two phone lines and working email, and none of the following had any conversation with you 
 
 Let our company solve this MISUNDERSTANDING, we would be Glad to help you out 
 
 Again, NONE of the Franks Express Inc’s employee had a conversation with you 
 
 Hope to hear back from you.” 
 
 This post has been updated.
– After he says he was stood up by a moving company, Tituss Burgess did not take a breath and a sip of pinot noir. Rather, the Unbreakable Kimmy Schmidt actor very publicly lost his cool on Frank's Express with a scathing Yelp review on Wednesday, giving the New York City moving company a single star for its no-show and what he alleges was an attempt to bribe him into a discount if he wrote a good review. Jezebel points out that most of the reviews are "glowing," but another one-star review from June complains of the same no-show and good-review request. "I said when you complete the job i will complete the review," Burgess writes in his review, and adds that they texted for 45 minutes, and the no-show "completely (threw) my entire day." Burgess ends his tantrum with, "You messed with the wrong Queen," followed by a series of hashtags that Mediaite particularly loves. Among them: #Iamgonnamakeavideoaboutyoubecauseofthedeepangerif­eel and #DONOTTHREATENMEIWILLWIN. More than 500 people have rated his review useful and helpful, while the moving company says that the whole episode is a "fatal mistake." "The problem is that we don’t know this guy," a Franks Express manager tells Entertainment Weekly. "I don’t know what company [he] did it with, but it’s definitely not Franks Express." (Burgess tells EW there is no mistake.) Burgess soon took to Twitter to add that a company rep called him a gay slur via text and ends with: "Poor thing doesn't know hell hath no fury like a Tituss scorned." (One company is seeking $1 million for a negative Yelp review.)