The Unmitigated Disaster Known As Project ORCA 
 
 What is Project Orca? Well, this is what they told us: 
 
 
 
 Project ORCA is a massive undertaking – the Republican Party’s newest, unprecedented and most technologically advanced plan to win the 2012 presidential election. 
 
 Pretty much everything in that sentence is false. The "massive undertaking" is true, however. It would take a lot of planning, training and coordination to be done successfully (oh, we'll get to that in a second). This wasn't really the GOP's effort, it was Team Romney's. And perhaps "unprecedented" would fit if we're discussing failure. 
 
 The entire purpose of this project was to digitize the decades-old practice of strike lists. The old way was to sit with your paper and mark off people that have voted and every hour or so, someone from the campaign would come get your list and take it back to local headquarters. Then, they'd begin contacting people that hadn't voted yet and encourage them to head to the polls. It's worked for years. 
 
 From the very start there were warning signs. After signing up, you were invited to take part in nightly conference calls. The calls were more of the slick marketing speech type than helpful training sessions. There was a lot of "rah-rahs" and lofty talk about how this would change the ballgame. 
 
 Working primarily as a web developer, I had some serious questions. Things like "Has this been stress tested?", "Is there redundancy in place?" and "What steps have been taken to combat a coordinated DDOS attack or the like?", among others. These types of questions were brushed aside (truth be told, they never took one of my questions). They assured us that the system had been relentlessly tested and would be a tremendous success. 
 
 On one of the last conference calls (I believe it was on Saturday night), they told us that our packets would be arriving shortly. Now, there seemed to be a fair amount of confusion about what they meant by "packet". Some people on Twitter were wondering if that meant a packet in the mail or a pdf or what. Finally, my packet arrived at 4PM on Monday afternoon as an emailed 60 page pdf. Nothing came in the mail. Because I was out most of the day, I only got around to seeing it at around 10PM Monday night. So, I sat down and cursed as I would have to print out 60+ pages of instructions and voter rolls on my home printer. Naturally, for reasons I can't begin to comprehend, my printer would not print in black and white with an empty magenta cartridge (No HP, I will never buy another one of your products ever again). So, at this point I became panicked. I was expected to be at the polls at 6:45AM and nothing was open. I was thankfully able to find a Kinko's open until 11PM that was able to print it out and bind it for me, but this is not something I should have had to do. They expected 75-80 year old veteran volunteers to print out 60+ pages on their home computers? The night before election day? From what I hear, other people had similar experiences. In fact, many volunteers never received their packets at all. 
 
 At 6:30AM on Tuesday, I went to the polls. I was immediately turned away because I didn't have my poll watcher certificate. Many, many people had this problem. The impression I got was this was taken care of because they had "registered me". Others were as well. But apparently, I was supposed to go on my own to a Victory Center to pick it up, but that was never communicated properly. Outside of the technical problems, this was the single biggest failure of the operation. They simply didn't inform people that this was a requirement. In fact, check out my "checklist" from my ORCA packet: 
 
 
 
 Notice anything missing? My guess is the second "Chair (if allowed)" was supposed to be "poll watcher certificate" but they put chair twice. This was an instruction packet that went out to 30,000+ people. Did no one proof-read it? 
 
 So, I headed back home to see if I could get my certificate. I called their official help line. It went unanswered. I tried their legal line. Same thing. I emailed them. No response. I continued to do this for six straight hours and never got a response. I even tried to call three local victory centers. All went straight to voicemail. 
 
 While I was home, I took to Twitter and the web to try to find some answers. From what I saw, these problems were widespread. People had been kicked from poll watching for having no certificate. Others never received their pdf packets. Some were sent the wrong packets from a different area. Some received their packet, but their usernames and passwords didn't work. 
 
 Now a note about the technology itself. For starters, this was billed as an "app" when it was actually a mobile-optimized website (or "web app"). For days I saw people on Twitter saying they couldn't find the app on the Android Market or iTunes and couldn't download it. Well, that's because it didn't exist. It was a website. This created a ton of confusion. Not to mention that they didn't even "turn it on" until 6AM in the morning, so people couldn't properly familiarize themselves with how it worked on their personal phone beforehand. 
 
 Next, and this part I find mind-boggingly absurd, the web address was located at "https://www.whateveritwas.com/orca". Notice the "s" after http. This denotes it's a secure connection, something that's used for e-commerce and web-based email. So far, so good. The problem is that they didn't auto-forward the regular "http" to "https" and as a result, many people got a blank page and thought the system was down. Setting up forwarding is the simplest thing in the world and only takes seconds, but they failed to do it. This is compounded by the fact that mobile browsers default to "http" when you just start with "www" (as 95% of the world does). 
 
 By 2PM, I had completely given up. I finally got ahold of someone at around 1PM and I never heard back. From what I understand, the entire system crashed at around 4PM. I'm not sure if that's true, but it wouldn't surprise me. I decided to wait for my wife to get home from work to vote, which meant going very late (around 6:15PM). Here's the kicker, I never got a call to go out and vote. So, who the hell knows if that end of it was working either. 
 
 So, the end result was that 30,000+ of the most active and fired-up volunteers were wandering around confused and frustrated when they could have been doing anything else to help. Like driving people to the polls, phone-banking, walking door-to-door, etc. We lost by fairly small margins in Florida, Virginia, Ohio and Colorado. If this had worked could it have closed the gap? I sure hope not for my sanity's sake. 
 
 The bitter irony of this entire endeavor was that a supposedly small government candidate gutted the local structure of GOTV efforts in favor of a centralized, faceless organization in a far off place (in this case, their Boston headquarters). Wrap your head around that. 
 
 I'm on Twitter at @JohnEkdahl if you have any questions. ||||| Over at Aces of Spades HQ, a Mitt Romney Election Day worker details the massive failure of the ORCA Project, the campaign-designed voter-tracking app that was supposed to rival the Obama campaign's ground-game efforts: 
 
 It would take a lot of planning, training and coordination to be done successfully (oh, we'll get to that in a second). This wasn't really the GOP's effort, it was Team Romney's. And perhaps "unprecedented" would fit if we're discussing failure. The entire purpose of this project was to digitize the decades-old practice of strike lists. The old way was to sit with your paper and mark off people that have voted and every hour or so, someone from the campaign would come get your list and take it back to local headquarters. Then, they'd begin contacting people that hadn't voted yet and encourage them to head to the polls. It's worked for years. From the very start there were warning signs... 
 
 Do click the link for the full Ace of Spades account. 
 
 But it was described as a mega-app for smartphones that would link the more than 30,000 operatives and volunteers involved in get-out-the-vote efforts. PBS profiled it a few days before the election. The app was created and managed by the Romney campaign and was kept a secret among a close circle in Boston, according to POLITICO sources. It was supposed to be incredibly efficient and allow the campaign to streamline, from its War Room at the Garden in Boston, the efforts to maximize turnout of Romney backers. 
 
 State officials were kept in the dark about exactly how it would work in the lead-up to Election Day, and there was never a dry run that included early voting, said one of the sources. 
 
 Among other issues, the system was never beta-tested or checked for functionality in the Boston TD Garden, where it would be used, without going live before Election Day, two sources said. It went live that morning but was never checked for bugs or efficiencies internally. The volunteer at Ace of Spades also cited this issue but as one by which field workers couldn't get to know the system ahead of Election Day. But inside Romneyland, officials were experiencing similar problems as votes were being cast. 
 
 In other words, it was not the field element that was the problem, it was the machine that was supposed to be coordinating everything and churning through data to allow the teams to make precision efforts. Instead, as one source said, it was like landing a plane "without instruments." 
 
 Campaign aides insisted to reporters throughout the day that reports across Twitter that ORCA was problem-plagued were wrong. 
 
 It's been reported the system crashed at 4 p.m., but multiple sources familiar with the war room operation said it had actually been crashing throughout the day. Officials mostly got information about votes either from public news sources tracking data, like CNN.com, or by calling the counties for information, the source said. Officials insisted the day after the election that they had still believed they were close, and that they had hit their numbers where they needed to, even as Fox News and other outlets called the race. 
 
 The numbers in the interface never moved, leaving officials in Boston and out in the states "flying blind" — a phrase used by several people. The workers on the ground didn't know what doors to knock on or what efforts to make with which voter targets who had not yet turned out — some efforts were made but they were slow and more cumbersome. And the campaign officials also generally didn't know which precincts to send auto-calls into to try to boost turnout — especially in precincts in Ohio, where there is no party affiliation in the general election. Instead of targeted information, all they really had to work with was the generic raw vote tallies in various counties. 
 
 "The whole point of this system was we were supposed to be able to identify who in these precincts had not turned out, who were our supporters," said one source of the system, which was built at a "substantial" cost. The idea behind it was to use pre-canned, targeted messages to push the voters who hadn't yet cast a ballot, one of the most basic aspects of Election Day GOTV, which is knowing which supporters have already voted and who still needs to be part of a pull operation. 
 
 Romney spokespeople didn't respond to an email for comment. 
 
 *This post has been updated ||||| As Republicans try to explain their Election Day losses in terms of policy, tactics, and strategy, one factor is emerging as the essential difference between the Obama and Romney campaigns on November 6: the absolute failure of Romney’s get-out-the-vote effort, which underperformed even John McCain’s lackluster 2008 turnout. One culprit appears to be “Orca,” the Romney’s massive technology effort, which failed completely. 
 
 A source within the Romney campaign agreed to share his reflections on Project Orca with Breitbart News: 
 
 It’s easy to point fingers after a loss and I wouldn’t normally do it, but consider what happened. 
 
 Project Orca was supposed to enable poll watchers to record voter names on their smartphones, by listening for names as voters checked in. This would give the campaign real-time turnout data, so they could redirect GOTV resources throughout the day where it was most needed. They recruited 37,000 swing state volunteers for this. I worked on the Colorado team, and we were called by hundreds (or more) volunteers who couldn’t use the app or the backup phone system. The usernames and passwords were wrong, but the reset password tool didn’t work, and we couldn’t change phone PINs. We were told the problems were limited and asked to project confidence, have people use pencil and paper, and try to submit again later. Then at 6PM they admitted they had issued the wrong PINs to every volunteer in Colorado, and reissued new PINs (which also didn’t work). Meanwhile, counties where we had hundreds of volunteers, such as Denver Colorado, showed zero volunteers in the system all day, but we weren’t allowed to add them. In one area, the head of the Republican Party plus 10 volunteers were all locked out. The system went down for a half hour during peak voting, but for hundreds or more, it never worked all day. Many of the poll watchers I spoke with were very discouraged. Many members of our phone bank got up and left. I do not know if the system was totally broken, or if I just saw the worst of it. But I wonder, because they told us all day that most volunteers were submitting just fine, yet admitted at the end that all of Colorado had the wrong PIN’s. They also said the system projected every swing state as pink or red. Regardless of the specific difficulties, this idea would only help if executed extremely well. Otherwise, those 37,000 swing state volunteers should have been working on GOTV… Somebody messaged me privately after my email and told me that North Carolina had the same problems — every pin was wrong and not fixed until 6PM — and was also told it was localized to North Carolina. 
 
 The problems with Orca appear to have been nationwide, and predated Election Day itself. At Ace of Spades, John Ekdahl reported his frustrations as a volunteer in the field: 
 
 From the very start there were warning signs. After signing up, you were invited to take part in nightly conference calls. The calls were more of the slick marketing speech type than helpful training sessions. There was a lot of “rah-rahs” and lofty talk about how this would change the ballgame. Working primarily as a web developer, I had some serious questions. Things like “Has this been stress tested?”, “Is there redundancy in place?” and “What steps have been taken to combat a coordinated DDOS attack or the like?”, among others. These types of questions were brushed aside (truth be told, they never took one of my questions). They assured us that the system had been relentlessly tested and would be a tremendous success. 
 
 Ekdahl describes how volunteers were expected to print their own materials, and were mistakenly not told to bring their poll watching credentials to polling places. Attempts to communicate with the Romney campaign to ask for assistance were unsuccessful: 
 
 By 2PM, I had completely given up. I finally got ahold of someone at around 1PM and I never heard back. From what I understand, the entire system crashed at around 4PM. I’m not sure if that’s true, but it wouldn’t surprise me. I decided to wait for my wife to get home from work to vote, which meant going very late (around 6:15PM). Here’s the kicker, I never got a call to go out and vote. So, who the hell knows if that end of it was working either. 
 
 Likewise, Twitchy recorded widespread real-time complaints and criticisms on Twitter by Project Orca volunteers. At one point during Election Day, the system had malfunctioned so badly that desperate volunteers wondered if the program had been hacked. 
 
 Romney volunteers in Virginia confirmed that the campaign had relied entirely on Project Orca to turn out the vote in key areas such as Roanoke, where Romney and Ryan had made appearances. Volunteers who had driven to Virginia from safely-Republican Tennessee were shocked at the disorganization they encountered. 
 
 While the Romney campaign waited for Orca to function as planned, the Obama campaign had placed signs outside every one of the city’s thirty-three polling places, and was fully staffed with two volunteers outside each polling place, and a strike list volunteer inside, all day long from 6 a.m. to 7 p.m. The best that the short-handed Tennessee volunteers could manage was 40% coverage of polling places; the local GOP, they said, had relied entirely on the campaign’s centralized Orca system in Boston to turn out the local vote. 
 
 Ekdahl concludes his account by hoping that the failures of Orca did not cost Romney the election: 
 
 We lost by fairly small margins in Florida, Virginia, Ohio and Colorado. If this had worked could it have closed the gap? I sure hope not for my sanity’s sake. 
 
 In fact, Orca diverted scarce resources that would have been better used physically moving voters to polling places. By a rough calculation, Romney lost the election by falling 500,000 to 700,000 votes short in key swing states. If each of the 37,000 volunteers that had been devoted to Orca had instead brought 20 voters to the polls in those states over the course of the day, Romney would have won the election. 
 
 Before the election, there was much fear-mongering on the Democratic side about the Republicans’ supposed plans to suppress turnout among Obama voters. After the election, GOP strategist Karl Rove accused the Obama campaign of “suppressing the vote” by running a negative campaign against Romney that kept voters at home. 
 
 The truth is much worse. There was, in fact, massive suppression of the Republican vote–by the Romney campaign, through the diversion of nearly 40,000 volunteers to a failing computer program. 
 
 There was no Plan B; there was only confusion, and silence.
– Before election day, the Romney campaign was touting something it called "Project ORCA," an app that was supposed to revolutionize and digitize the GOP's get-out-the vote efforts. How did it work out? Well one volunteer who was using it—John Ekdahl from the Ace of Spades HQ—calls it a massive, possibly unprecedented failure. Basically, it was just a digitized version of the old tactic of watching polls to see if known Republicans have voted, and calling anyone who hasn't. But it was so poorly administered that it couldn't even accomplish that. Crucial information was never communicated, leaving Ekdahl unable to even watch the polls. Breitbart.com has a number of similar reports from other volunteers. The entire system wound up crashing for good at 4pm Eastern—Politico reports that the software had never even been tested before election day. Sources confirm that it crashed constantly, leaving Romney's team to watch public sources like CNN for data. One source likened it to landing a plane "without instruments."