140 service activation, 49,68, 70 reporting centre, 67 products, 65 repository, 140 Service Activator, 66 resource development and management service classification, 90 process, 129 service configuration, 112 resource management service contract, 77 virtual path, 254 service control point. See service resource management and operations, implementation service control points, 54 resource reservation protocol, 258 service controls return on investment, 3 real-time, 57 revenue recognition, 134 service creation, 78 ring cross connection, 198 service creation environment, 54 RMI, 68, 78 service design, 65 RMO. See resource management and service development processes (TOM), operations roaming, 113 service development and management ROI (return on investment), 134, 137 process, 129 rollback, 173 service end point, 77 device level, 174 service group, 88 task level, 174 service level agreement(s), 39, 50, 91, 93, rollback document, 174 RSVP, 258 service level management, 93 RTP, 258 implementation, 93 key indicators - hierarchy, 101 SAP, 65 key performance indicators, 100 SAR, 264 key quality indicators, 101 SCE, 54 KPI, 100 scheduled bandwidth, 77 monitoring, 93 scheduling services, 177 objectives, 93 SCP, 54 service level metrics, 53 SDH, 143. See synchronous digital hierarchy service management, 53, 70 Index service management layer, 106 PDU, 211 service migration, 78 trap, 36 service monitoring, 57 vendor independence, 39 service nodes, 54 SNMP device service order, 81 trap, 209 service port, 136 SNMP operation service provisioning, 49, 68 Altering Variables, 35 IP-VPN, 63 Receiving Unsolicited messages, 35 products, 65 Retrieving Data, 35 xDSL, 63 SNMPv2, 28 service quality management, 57 socket, 190 service quality metric, 55 software upgrade, 137 service template, 71 SONET, 56 ServiceAssure, 100 overhead, 56 severity levels, 184 source network element, 145 shortest path, 82 southbound element manager, 68 SI. See system integrator southbound interface, 68, 91 signal power, 56 southbound protocol services, 157 Signa