ement and Operations (RMO) maintains knowledge of resources such as application, computing and network infrastructures. It is also responsible for managing all these resources such as networks, IT systems, servers and routers utilised to deliver and support services required by or proposed to customers. RMO includes functionalities responsible for the direct management of all such resources, such as network elements, computers and servers utilised within the enterprise. These processes are responsible for ensuring that the network and information technologies infrastructure supports the end-to-end delivery of the required serv- ices. The job of these processes is to ensure that infrastructure runs smoothly, is accessible to services and employees, is well maintained and is responsive to the needs of the services, the customers and the employees. For example, faults in desktop hardware should be addressed promptly and the internal LAN should be reliable. RMO has the basic function of assembling information about resources, that is, from network elements and/or element management systems. From there, RMO integrates, correlates and summarises data in order to pass them on in an appropri- ate form to service management systems or to take some automatic action in an appropriate network resource. In the TOM, the "network and systems management" processes were included at the highest, most general level. This is not adequate in an e-business setting, as application and computing management are as important as network management. Moreover, network, computing and applications resources must increasingly be managed in a joint and integrated fashion. Thus, eTOM introduces the resource management and operations process grouping, along with the corresponding resource development and management grouping within the strategy, infrastruc- ture and product management (SIP) processes. This provides integrated manage- ment across the applications, computing and network sets of resources. These areas also combine the network element 