ement 18.2 Order Management to Billing 18.3 Order Management to Network Activation 18.4 Service Assurance 18.5 Web Portal 19. Summing Up Integration Chapter 7 - Supporting the Life of an OSS Integrated Platform 1. Moving to Production 1.1 Migration Phases 2. Lessons Learned in Conversion Support Organization and Cost Examining the IT Organization Maintenance Application Support 3.4 Costs Configuration Management Maintenance Models Handling Mergers and Acquisitions Chapter 8 - Next-Generation OSS 1. The Driving Force: The Next-Generation Network (NGN) 1.1 Driving Intelligence into the Network The Ultimate Guide to Building and Delivering OSS/BSS Moving to Packets IP Switching to the Core QoS Guaranteed Service Delivery The Converged Network 2. The Technologies and Protocols for NGN Integrated Access Device (IAD) Broadband Aggregator Softswitch Next-Generation DLC. DOCSIS and PacketCable 3G Wireless Support for the Next-Generation OSS Multi-Domain Management. QoS and SLA Management Real-Time Usage Collection and Billing User-Interface Considerations Component-Based Architecture Standards and Trends The Standards: TeleManagment Forum - NGOSS Framework The Web Services Revolution What Are the ISVs Doing? Chapter 9 - The Future of OSS 1. Network Intelligence and Service Logic Application Services, Interactive Media and Billing Interactive Television Managing Where the Money Flows Further eBusiness Requirements Access - Privacy and Security 4. Integration 5. OSS Spending 6. The Effect of Globalization on OSS 7. Expertise 8. velOSSity Glossary Index Table of Contents Table of Figures Chapter 2 Figure 1. Order Entry Basics Figure 2. Order Management and Workflow Figure 3. Interconnect Gateway Components Figure 4. NMS and Trouble Management Figure 5. VPN Policy Management Chapter 3 Figure 6. The TMN Pyramid Figure 7. DSL Service Architecture Figure 8. DSL Ordering Illustrated Figure 9. Automated Cable Modem Provisioning Architecture Figure 10. Integrated Workflow-Based OSS Environment Figure 11. Non-Integrated Mobile OSS 