nd improving customer experience is used to identify the company strategy in CEM. These applications obtain implicit and explicit feedbacks from the cus- tomer to identify the best way to improve business and relationships with the customer. Implicit feedbacks are obtained using algorithms that can derive the feedback based on customer behavior. Explicit feedbacks can be obtained from surveys and feedback forms that can be feed to the CEM application to generate experience reports. 68. Interface management: These solutions are mostly adapters that are used for conversion from one format to another. The interface adapters can be used when there is a protocol mismatch between the client and the server. For example, when the agent running on the network element supports leg- acy SNMP and when the server is based on XML, a protocol converter is required. Interface managers can also be used to make a product compliant to stan- dards. For example, an adapter that can be used to convert legacy calls to standards based MTOSI calls is an interface manager. In this example when the adapter is integrated with the legacy solution, the product will then be compliant to MTOSI standards similar to next generation network manage- ment solutions. 69. Project management: Every development or enhancement activity in a service provider or service developer space is handled as a project that needs to be managed. As part of project management the milestones need to be tracked, resources need to be assigned based on skill set, software need to be procured to support development, estimates need to be prepared, and all activities to support the project from inception to completion need to be performed in project management. Project management solution is a collection of tools that can be used to manage the project effectively. These tools can be applied at different stages in the project life cycle like initiation, planning, requirements gathering, design, implementation, integration, testing, and support. The project management tool als