, 148-149 impact on consumers, 151 mobile operators, 149-152 pre-2011 mergers, 132-133 contact centers, 111-112 CRM (customer relationship management) services, dispersed, 112 e-mail response management software, 113-114 staffing, 112-113 statistics, 113 virtual, 112 containers, 4, 45-47 Content Delivery Networks (CDNs), 293 Contingent Network Services, 134 continuous data center operation, 83-84 www.TechnicalPDF.com Control and Provisioning of Wireless Access Points (CAPWAP), 387 control plane, 176-177, 261 controllers, 79, 376-377 COPPA (Children's Online Privacy Protection Act), 146 copper cabling, 76. See also DSL (Digital Subscriber Line) technology in commercial organizations, 16-17 connecting fiber to, 17 disadvantages of, 18 fiber-optic compared to, 10-12 full duplex operation, 9 standards, 18-19 UTP (unshielded twisted pair), 19-20 CORD (Central Office Re-architected as a Data Center), 172, 181-184 core networks, 175-176 definition of, 175 NFV (Network Function Virtualization), 177 CORD (Central Office Re-architected as a Data Center), 181-184 implementation of, 182-184 Open Source MANO (Management and Organization), 179-181 VNFs (virtual network functions), 178-179 SDN (Software Defined Networking), 78-79, 172, 176-177, 182-184, 192 submarine network systems, 185 cable cuts in, 186-187 cloud and content providers, 186 power limitations, 186 technological advances in, 185-186 CoS (Class of Service), 118, 238 CoW (Cellular Service on Wheels), 354 Cox Communications, 135 www.TechnicalPDF.com CPaaS (Communications Platform as a Service), 111 CPRI (Common Public Radio Interface), 352 C-RAN (Centralized or Cloud based Radio Access Networks), 360 CRM (customer relationship management) services, 51, 114, 163 crosstalk, 18 Crown Castle Fiber, 152, 349 cryptocurrency, 302-303 customer relationship management (CRM) services, 51, 114, 163 cyber terrorism, 305 Dano, Mike, 330 dark fiber, 12, 152 DAS (Distributed Antenna Systems), 354 data centers cloud computing, impact of, 81-82 continuous operation, 83-84 definiti