, Guidelines on the Implementation by National Regulators of European Net Neutrality Rules, August 2016. 8 Network Neutrality 8 J. Scott Marcus, New Network Neutrality Rules in Europe: Comparisons to Those in the U.S., May 2016. 9 BEREC, Net Neutrality Measurement Tool Specification, October 2017. 10 Regulation (EU) 2015/2120 of the European Parliament and of the Council, Mea- sures concerning open Internet access and amending Directive 2002/22/EC on universal service and users' rights relating to electronic communications networks and services, November 2015. 11 Toni Janevski, Emerging Trends and Technologies in ICT and Capacity Building Challenges, ITU Journal on Capacity Building in a Changing ICT Environment, June 2018. 12 FCC 05-151, Policy Statement, 23 September 2005. 13 FCC 10-201, Report and Order, 23 December 2010. 14 FCC 15-24, Report and Order on Remand, Declaratory Ruling, and Order, 12 March 2015. 15 FCC 17-166, Declaratory Ruling, Report and Order, 4 January 2018. 16 European Parliament, Network Neutrality Revisited: Challenges and Responses in the EU and in the US Study, December 2014. 17 James Allen, Andrew Daly, J. Scott Marcus, David de Antonio Monte, Robert Woolfson, Study on Net-Neutrality Regulation, Final Public Report for BEREC, 18 September 2017. QoS Regulatory Framework The quality of service is important for each network and for each service in the tele- com/ICT world. The importance and the need for telecommunication services impose requirements on their delivery. In general, quality is important in many areas, such as food quality, roads quality, bridges quality, airplanes quality, etc. Also, quality is required for many public services (e.g. electricity, cleaning, water supply system) which improve the lives of citizens. Telecoms provide communication services (such as telephony or messaging) and information services (such as TV, the Web, etc.). Certain services are less important than others (e.g. ordinary telephone calls VS. emergency calls). With the development of smart services 