nd Cisco (2016). Harnessing the Internet of Things for Global Development. Geneva: ITU and Cisco. 32 ITU-T Technology Watch Report, Big Data: Big Today, Normal Tomorrow, Novem- ber 2013. 33 ITU Journal - ICT Discoveries, First Special Issue on the Impact of Artificial Intelli- gence on Communication Networks and Services, 2018. 34 Toni Janevski, Emerging Trends and Technologies in ICT and Capacity Building Challenges for the ITU Academy, ITU Capacity Building Symposium 2018, Santo Domingo, Dominican Republic, 19-21 June, 2018. 35 ITU-T Recommendation Y.3500, Information Technology - Cloud Computing - Overview and Vocabulary, August 2014. 36 ITU-T Recommendations Y.3521/M.3070, Overview of End-to-end Cloud Comput- ing Management, March 2016. 37 Rizvi, S., Roddy, H., Gualdoni, J., and Myzyri, I. (2017). Three-step Approach to QoS Maintenance in Cloud Computing Using a Third-party Auditor. Procedia Computer Science 114: 83-92. 38 Meisong Wang, Prem Prakash Jayaraman, Rajiv Ranjan, et al., An Overview of Cloud based Content Delivery Networks: Research Dimensions and State-of-the-art, Trans- actions on Large-Scale Data- and Knowledge-Centered Systems XX, pp. 131-158, 2015. 39 BEREC Guidelines for Quality of Service in the Scope of Net Neutrality, BEREC, November 2012. 40 ITU-T Focus Group on Smart Sustainable Cities, An Overview of Smart Sustainable Cities and the Role of Information and Communication Technologies, October 2014. 41 European Commission, Digital Single Market Policy - Cloud Computing, https:// ec.europa.eu/digital-single-market/en/policies/cloud-computing, accessed in August 2018. Broadband QoS Parameters, KPIs, and Measurements Broadband and ultra-broadband access networks provide capabilities for delivery of var- ious services toward end-users, which can have different QoS and QoE requirements. To define the requirements for a given service there is required a set of QoS parame- ters, which are important to all parties in the value chain, including service providers, networks providers, equipment vend