ase can be accessed. Some of the functionalities in this solution will be available in an integrated customer relationship man- agement solution. 55. Traffic monitoring: These applications are used to identify potential conges- tion in traffic over the network. Identifying a possible congestion helps to route traffic appropriately to avoid an actual congestion. The traffic moni- toring solutions usually interact with the configuration modules doing traf- fic control and with inventory modules to allocate resources to fix traffic problems. Most traffic monitoring solutions are not limited to identification and analysis. The corrective action to fix a problem is either suggested by this solu- tion to the operator or a predefined set of actions is executed to fix a potential congestion. The corrective actions are applied based on resource utilization values of the routes participating in the network. The services affected by a traffic problem can be identified and highlighted using the traffic monitoring solutions. 56. Retail outlet solutions: These solutions are used by wireless service providers to perform point of sales and point of service in their retail stores. The func- tions performed using these solutions are similar to what is performed at the customer support desk. Instead of placing the order by phone to a support desk, the customer visits the retail outlet to place the order. These retail solutions will interact with the order management module to place and manage the customer order. It can also access the customer infor- mation. In short, most of the interfaces offered in customer relationship man- agement and customer query knowledge base solutions are provided in these retail outlet solutions. In addition to these capabilities local cash manage- ment, retail store inventory management, local promotions, and local pricing that make up retail integration are available in the retail outlet solutions. 57. Security management: The rapid spread of IP-based access technologies as well as the move toward cor