able they are procured. In the usual scenario, the inventory man- agement system ensures that the resources to offer a service is always available by issuing reports when a specific resource is low and needs to be stocked. Initiate provisioning: When the service provider has flow through provision- ing modules, the order management system triggers the provisioning modules to complete the order. The input to provisioning with details of the service and the SLA parameters comes from the order management system. Customer view of order: The customer needs to be notified on the status of the order. The order management system centrally tracks and manages the order and notifies the customer on the order status. Initiate billing: There are multiple modules that integrate with the order management system. One of the modules is the billing system. To service an order, the OMS first triggers the provisioning module. When the provision- ing module notifies the OMS that provisioning is complete, then the service is activated. Activation of service should also start billing the customer for the service. So the OMS initiates the billing system as part of completing the order placed by the customer. Plan development: The order management system helps in services and net- work planning. Based on orders that are placed, the key services that custom- ers are interested in can be identified. Based on customer records these orders can give statistical inputs on what age group prefers what type of services and to identify new service areas that will generate business. The order informa- tion will also help in forecasting the services that will be in demand for the next business cycle and resources (both manpower as well as equipment) to offer the service in time can be made available. This planning will have a direct impact on reducing the CAPEX and OPEX by proper procurement and allocation of resources. Integration with workflow management system: When automated provision- ing is not possible after placing the order and when a techn