ility in running the business, its Chapter 9: Questions to Ask of a Service Provider Offering and an SBC Vendor delivery mechanism, and its support systems. In this section of the RFP, we identify the questions you need to ask for the following major items: Delivery of the systems Documentation and training Product support system Delivery It is important to know how the system will be delivered to your place, especially when you have multiple locations. In general, account teams or partners handle the customers. Some companies engage dedicated account teams depending on the size of your business and its needs. In addition, if you have multiple international offices, things become even more complicated. We prepared the following questions assuming that you have a large operation in many places worldwide. You can tailor these questions according to your needs: Does the bidder offer a dedicated Account Manager (AM)? If so, will AM confirm each order with the end user to ensure delivery accuracy? Does the bidder have individual AMs per region, per country, or a single global account manager? Does the bidder provide a dedicated global AM to assist with large-scale projects, regional coordination, and SO on? Does the bidder offer an online quoting/ordering tool with real-time pricing and lead-time capabilities? Does the bidder's online quoting tool have the capability to save, edit, or process quotes into orders? Are there other areas that the bidder has a relationship with your company that might enhance the bidder's ability to effectively service this account? Ask the bidder to describe how it would ensure/guarantee the capability to meet the requirements in the Statement of Work. Would the bidder agree to incorporate a Service Level Agreement (SLA) of applicable remedies contract. Ask bidder to describe the lifecycle of delivery, from receipt of the purchase order (PO) to the delivery of the product/service. Ask the bidder to describe the lifecycle of Quotes, from request to delivery of the quote. Ask the bidder to 