y either the operator or the vendor, then prior written consent has to be obtained Care Phase from the other in order to assign or transfer that share or interest related to the care agreement. English is predominantly used as an official language for framing these agreements and subsequent translations are made, keeping the English version as the master version, which is legally binding in the case of a conflict. When the care agreement is signed, it brings into effect the entire understanding between the operator and the vendor. Signing of this agreement supercedes all the previous bits and pieces of offers, documents, letters, faxes, emails, memos, brochures and other documentation exchanged in the bidding period, unless some particular document is preserved as a reference or an attachment to the main agreement. A typical care agreement comes with two inherent parts: the first describes the offer of prices for the services ordered and the second describes the care services. A.4.2 Care Services Care services are the different kinds of services provided under the care agreement by any specific service provider to the network operator. It starts with care management itself, which is a joint effort from both sides, since both the operator and the vendor have their respective responsibilities with respect to the care agreement. The other services encompass the various kinds of support required to run the network on a planned or unplanned basis, such that there is no network outage or break in the end user level of service. Care Management This service refers to the care management provided by the vendor concerning the equipment sold to the operator. The vendor appoints a dedicated 'care' management team who are the operator's key contacts, to handle the contractual obligations. The whole network is logically broken into geographical or demographical partitions in order to manage all issues in a detailed way and have more control if multiple problems occur. One national level care manager is committed to monitor and