ntacted for a candid discussion about specific service offerings. Ask the vendor to provide a minimum of three references summarizing the following: Reference No. 1: Contact name, title, company name, address, phone number, fax number, and email address. Brief overviews of the services, including any unique serv- ices provided to the reference company, contract period, and spend amount. List any special projects the bidder might have managed for the reference company. Letters of recommendation might be used as a substitute. Reference No. 2: Contact name, title, company name, address, phone number, fax number, and email address. Brief overviews of the services, including any unique services provided to the reference company, contract period, and spend amount. List any special projects the bidder might have managed for the reference company. Letters of recommendation can be used as a substitute. Reference No. 3: Contact name, title, company name, address, phone number, fax number, and email address. Brief overviews of the services, including any unique serv- ices provided to the reference company, contract period, and spend amount. List any special projects the bidder might have managed for the reference company. Letters of recommendation can be used as a substitute. The following cost-related questions need to be answered during the process of selecting SIP providers and SBC vendors. All rates must meet the requirements as defined in the Statement of Work and be applica- ble for all locations worldwide. If the bidder needs to specify pricing specific to a region or area, the bidder is required to notate the currency, country/region, support levels, pric- ing, and any other regional differences: Describe the bidder's process and commitment to drive continuous cost reductions. Open policy: Is the bidder willing to disclose cost structure and profit margins? If so, please include. Chapter 9: Questions to Ask of a Service Provider Offering and an SBC Vendor Is the bidder willing to dedicate resources to joint cost-red