 configuration and/or customization required. For example, with a CRM package, the number of engineers and analysts involved with the implementation team can Chapter 5 - The Enterprise OSS Platform vary from five to 15 for a typical IIC. The overall size of the program team is typically 50-70 people over an 8-12 month period. Skills involved with the various teams include: - Program Management - Proven management capabilities with large scale, multi-faceted programs - Package Implementation - Application-specific expertise, business process domain expertise - Integration Development - EAI technology expertise, object-oriented design, use case development, data modeling and data mapping skills, development and programming experience - Business Process Engineering - Business process modeling, design and documentation, methods and procedures experience, change management expertise Testing - Test planning and test execution experience, expertise with regression testing platform design, automated test tools experience The Ultimate Guide to Building and Delivering OSS/BSS Service Qualification Pricing and Telecom Service Configuration Interfaces Management Contracts Network Product and Pricing Access Management Sales Force Order Management Marketing Gateways Opportunity Trouble Customize Management Gateways Account/Contact Auctions Operational Management Metrics Partner Business Sales Automation Gateways Intelligence Enterprise Application Integration Network/Data Center Event Collection and Design and Engineering Usage Processing Account Network and Data Center Rating and Discounting Payables Surveillance Bill Calculation and Invoice Procurement Alarms and Fault Isolation Wholesale Billing Asset Mgt Workforce Management Payment Processing and A/R Verification and Dispatch Collections/Treatment Commissions/ Network/Server Revenue Sharing Management Billing Financials Figure 14. OSS Deployment Approach Chapter 5 - The Enterprise OSS Platform Customer Profile/ Service Configuration Product Info and Pricing Service Config