cluding service providers, suppliers, and system integrators. Based on the holistic telecom vision in eTOM an end-to-end automation of information and communications services can be achieved. eTOM has been adopted as ITU-T (Telecommunication Standardization Sector of International Telecommunication Union) Recommendation M.3050 making it an international standard. Though eTOM provides a business process framework for service providers to streamline their end to end processes, it should be kept in mind that eTOM is a Telecom Processes framework and its implementation will be different from company to company. It facilitates the use of common vocabularies for effective communication between business and operations. eTOM is limited to business process modeling and the aspects of information and interface modeling is handled as part of other elements in NGOSS. However, the implementation of eTOM is supported by other NGOSS specifications like the shared information/data model (SID), telecom application map (TAM), NGOSS Lifecycle & Methodology, and other NGOSS specifications. A direct mapping between these specifications is also provided by TeleManagement Forum. Being a generic framework, eTOM can be applied on different telecom opera- tors offering a wide variety of services. This implies that compliance cannot be certified at the process level. eTOM compliance is achieved through the NGOSS Compliance Program offered by TMF. The certification is based on tools and is independent of the organizations and the process flow. However, the conformance tests check the business objects used and the operations framework to ensure that process implementations are based on eTOM. The successful development of the telecom process documentation gives the ability to accurately decide on a new IT service provider to support the entire range of business processes. Customers are outsourcing the delivery and support of their IT services to telecom companies where the telecom company offers IT service management as a sellable service. eT