ould work through a central system administrator to coordinate use of his/her own room. An alternative is to use a multi-user-scheduling software package to manage multiple site reservations. Another issue that must be addressed is who schedules public rooms, codec conversion and IXC gateway services. This is typically done centrally but is sometimes delegated on a site-by-site basis. How conferences are scheduled is an issue that deserves consideration. Numerous companies provide service bureau scheduling for customers. Sprint offers an on-line tool that allows an organization to schedule not only its own sites but also any other site also served by Sprint. Conferences can be arranged SO that, at the appointed hour, all sites simply come up and are connected. Sprint also offers unique accounting and cost allocation services, and offers a wide range of management reports. AT&T and MCI WorldCom offer similar services. If an organization chooses to provide its own scheduling, various scheduling packages exist to simplify the task. Nearly all are password protected and offer Video Communications: The Whole Picture multiple levels of user privilege (e.g., view, schedule, and delete/change). Any package should schedule a conference based upon a request for a specific date and time and, if that time is not available, will offer alternate times. It should also perform automatic conference scheduling and schedule repeat conferences for a given time across a range of dates (e.g., every second Tuesday from 8:00 - 9:00). Typically scheduling packages show available time slots for all sites for a full day, and many will window to view multiple sites. All packages should produce usage and cost-related management reports, print a list of participants, and generate electronic messages to confirm participation. Countless issues are involved in installing and supporting a videoconferencing system. It is best to develop the processes and policies to ensure success at the outset. The videoconferencing environment is involved, but m