eating a connection between service orders and marketing (or other)-oriented service classification, service Service Level Agreement Clarity Service Level Agreement Please note: You can only create a Service Level Customer Inherited Customer Agreement for a Customer or CLARITY Account or Account No. Inherited Account No. Circuit Not for all three items at the same time. Circuit Name Rules to be applied for either a Customer, Account or Circuit Category PROBLEMESCALATION CORPORATE PROBLEMESCALATION (PROBLEMESCALATION CUST_PROBLEM GENERAL PROBLEM_ESCALATION Figure 6.18 Service Level Agreements in Clarity Service Manager. 6 Service Provisioning and Activation groups speed the creation of service orders. In particular, an implementation task list can be defined for service groups. When a service order is raised, there is no need to think through the necessary tasks to complete the service order because the implementation task list in the associated service group provides a template. In the Clarity implementation, those tasks from the service group list that are wanted in a service order must be selected manually. However, if a service provider desired, this could be modified so that all implementation tasks are added to a service order attached to a service group and then negative decisions are made on which of these tasks should be removed from any given service order. 6.12.5 Service Level Agreements (SLAs) The service level agreement screen provides a list of rules that are to be adhered to under an SLA for a customer, account or circuit. SLAs are indirectly a part of service provisioning since the resources that are nec- essary for a service to comply with SLA rules must be made available at the time of provisioning. Strict SLA rules may demand that redundant capacity is made avail- able in the event of a failure, whereas weaker or non-existent SLA rules may make it sufficient that an alternative path be found from available capacity and be activated only if and when a failure occurs in the provisioned capacity. 6