or handling and tracking Ability to define workflow for each product and service based on various order types - new, move, change, disconnect Key Configuration Components Business rules for Configurable order All critical to service delivery order management decomposition rules, workflow, and trouble management escalation procedures, jeopardy efficiency actions and exception handling rules Provisioning plans Flexible design and assignment Should be able to create business rules and workflow for detailed provisioning plans for each product/service element every individual service, independent of technology Product Catalog Adjustable product hierarchy and This is where the network and product configuration rules; service offerings come product availability based on together. Data and offerings network inventory; allows change constantly, thus need inventory definitions for each for flexibility product/service element Table 5. Inventory Management APPLICATION KEY REQUIREMENTS DETAILS Inventory Support various plant, network ATM, Frame Relay, Copper, Management and service technologies SONET, Combiner/Splitters, HDTs, CMTS and ISP equipment and services such as security (LDAP), IP addressing (DHCP & DNS Servers), e-mail & Web hosting servers, etc. Support customer premises PBX, Key Sets, Hand Sets, equipment PDAs, Set-top-boxes, cable telephony equipment, DOCSIS modems Detailed tracking and Graphical capabilities and management of cabling and flexible but consistent wiring nomenclature important Chapter 5 - The Enterprise OSS Platform APPLICATION KEY REQUIREMENTS DETAILS Identifies homes passed and Important for cable providers existing home equipment/connectivity Telephone number inventory and Should be flexible; allow for administration easy configuration of hunt groups and premium numbers (X000, 1234, etc.) IP/DNS inventory capability Remote IP address assignment important Key Configuration Components Equipment specifications These vary from vendor to vendor; system must be flexible to support all types and manage