 is dealt with in Chapter 5, section 5.11. 2.10 SUMMARY A number of user segmentations have been presented. Some matching between segments and services has been presented as an illustration of the methodology. A general feeling from the main author is that the user is the most complex element in the overall telecom context, and it is not easy to make this key element fit into the larger picture. Requests for more research have been voiced by telecom actors. See also the introduction to this chapter, referring to security, quality of service and mobility and treated in Chapters 6, 7 and 3, respectively. User unpredictability and impatience require a flexible network, which is easy to manage (Chapter 3). The service area needs further attention (Chapter 5). Networks and Technologies We've had a lot of new technology to digest in recent years no wonder we're struggling a bit! once we've got the hang of it, we'll start demanding more. 3.1 OBJECTIVES The main objective of this chapter is to create an improved understanding of networks as an input to business planning, network design including network segmentation and telecom management. The chapter clarifies the ongoing convergence, network layering, Telecom business actor basic part Chapter 2 1 Roles 2 End-user Businessplan segments Identify Processes revenue Technical plans oppor- tunities 4 Elaborate service plan 7 Implement service 5 Identify 6 Implement solutions infrastructure Network Telecom Network business basic part basic part Chapter 4 Chapter 3 Figure 3.1 Position of the chapter Understanding Changing Telecommunications - Building a Successful Telecom Business. Edited by A. Olsson C 2004 John Wiley & Sons, Ltd ISBN: 0-470-86851-1 Understanding Changing Telecommunications - Building a Successful Telecom Business a target network structure, the related fundamental technical plans and the main enablers for the network transformation. Some key objectives are: To understand the basics for the present development such as what is normally meant by a network, incl