s The ABEs are organized using a categorization pattern. This ensures consis- tency of the ABE content and structure within each domain. The managed entity categories include: Strategy and plan specification: This is a description of the managed entity that is used to build the entity. Interaction: Any business communication with the managed entity is termed an interaction. Price: This signifies the cost of a managed entity. Configuration: The internal structure of a managed entity is its configuration. Test: This is the operation performed to identify the state of the managed entity. Trouble: Any problem like faults and alarms associated with the managed entity is referred to as trouble. Usage: This is the period of time during which a managed entity is in use. Since a detailed discussion of SID is outside the scope of this book, let's look into the basic building block, the domains in SID. Domains have the following properties: Domains are a collection of enterprise data and associated operations. Business entities in domains encapsulate both operations and enterprise information. They provide for robustness of corporate/enterprise data formats. The domains in SID are: 1. Market domain: This domain includes strategy and plans in the market space. Market segments, competitors, and their products, through to campaign for- mulation is covered in this domain. 2. Sales domain: This domain covers all sales related activity from sales contacts or prospects through to the sales force and sales statistics. Both the sales and marketing domain has data and contract operations that support the sales and marketing activities needed to gain business from customers and poten- tial customers. 3. Product domain: The information and contract operations related to product life cycle are covered in product domain. The ABEs in product domain deal with product planning, performance, offerings, and usage statistics of the products delivered to the customer. 4. Customer domain: All data and contract operations associated with indi- vi