uw, Heritage and Destiny: Reflections on the Bell System in Transition (New York: Praeger, 1983), p. 395. IO. Ibid. Index access fees, 175-181 Anderson, Howard, 135-136, 226 Ackerman, Dwayne, 248 Annunziata, Bob, I40 Adamik, Brian, I37 Anschutz, Philip, 86, 87 Adelphia, 156, 23I AOL Time Warner, 197-200, 232- agenda setting, IOO-IOI 233, 236, 237, 238, 242 Age of Paradox, The (Handy), 261 Armstrong, C. Michael "Mike," Akin Gump, I7I 103-255 Albrecht, Chuck, 35 board relations and, 83, 216-219 Allen, Paul, 126, I92 British Telecommunications (BT) Allen, Robert "Bob," 3I-68, I22, I8I joint venture, II3-II4, I2I-I24, board loyalty to, I4, 37-38, 61, I39-140,1 145, 183-184, 185-187, 66-67 communication style of, 17-18, 28, as chairman of Comcast board, 50-5I, 73-74, 80-81, 246-247 24I-243, 255 described, 45-46 communication style of, 18, 21, 23- education summit (1996), 50-5I 26, 28, 99-100, 104-106, II2- joins AT&T, 2 II3, 169-171, 174-175, 216-219, leaves AT&T, I2, 17-20, 24, 89 22I-224, 225, 247, 252-253, 267 managerial style of, 143, 268 corporate social responsibility and, Mandl resignation and, 59-67 164-167 McCaw Cellular acquisition, 6, 20, corporate values and, 155-167 45, 55, 57 NCR acquisition, 32, 45, 265-266 described, I2-I3, 78-80, 81-82, removal of Joe Nacchio and, 87-88 103-104 SBC Communications and, 89, Dave Dorman and, 244-245 91-94, 95, 96-97 downsizing under, IIO-II2, Trivestiture (1996), 5, 6, 24, 3I-5I, 118-119 53-54, 61-62, 107, 128, I30-13I Leo Hindery leaves AT&T, 149-153 Allman, William, 22 Hot Network controversy, 155-160, Ambrose, Adele, 43, 76, 156 American Family Association, 158, joins AT&T, 2, 5, II-14, 18-20, 22, IO3-104, 25I America Online (AOL), II5, 149-151, leaves AT&T, 243 170-173, 190, I92, 197-200, 232 managerial style of, 6-7, 108-119, Ameritech, 173-174 155-158, 216-219, 268 anchoring effects, 99 MediaOne acquisition, 147, 188- Index Armstrong, C. Michael "Mike," revision of earnings (2000), (continued) 206-210 I93, 198, 199, 208, 212-213, stock price, 22, 28-29, 63, I34, 22