of constantly changing information work better if the information remains on the host that is designed to manage those changes. Disadvantages to the LAN (WAN) database include: More Interaction With The LAN and MIS depart- ment: Since they are interfacing directly with the server or mainframe, there is more need for complex interaction between the IVR and the LAN. This also means more interaction between the IVR vendor and the MIS depart- ment. A change in the LAN programs must be coordinated with the IVR application in order for the IVR to continue to work smoothly. May Be Slower and Less Responsive: Some LAN in- terfaced systems will be slower and less responsive than a local database system. IVR Management Information Available Another consideration in setting up this type of application is how to export the information from the IVR machine into an- other computer. For example, the IVR is often interfaced with a fax server. Information gathered from the application can be stored in various files. It can be formatted into a report or sent to ASCII files. Here are some examples of the types of information that the IVR may export: Orders placed (including customer numbers, item numbers, quantities, etc.) Fax documents requested (for billing in a Fax-on-Demand application - see chapter on interactive fax response). The Telecom Handbook de 177 INTERACTIVE VOICE RESPONSE History of how many callers listened to which type of information. Number of times callers used the application. Number of times callers used a certain choice on the menu of the application. Customized reports - IVR programs are becoming increas- ingly easier to administer to provide customized reports. The information may be exported from the IVR in a variety of formats that may include: Into Any DDE Compliant Database. Printed Reports: This method enables the application to pro- cess the required information right in the IVR, format a report, and send it directly from the IVR to a printer. Faxed Reports: This method enables the application to pro-