7-229, 234, 248 145-147, 206, 209, 212-213 rate increases and, 175-178 succession planning and, 6, 60- restructuring of AT&T (2000), 64, 66, 82-84, 95-97 6-7, 216-244, 247-248, 254, Trivestiture (1996), 5, 6, 24, 3I-5I, 53-54, 61-62, 107, 128, I30-I3I revision of earnings (2000), AT&T Broadband, 151-160, I93, 200, 206-210 216, 227-240, 243, 250, 252-255 symbolic gestures and, 44 AT&T Business Services, 107, I93 Tele-Communications, Inc. (TCI) AT&T Classic, 225, 25I merger and, II4-119, I2I-I27, AT&T Consumer Services, 106-109, I3I-I37, I39-143, 145, 157, 169- 125-127, 140, 142-145, 175-178, I72, 183, 188-189 193-196, 209, 258-259 Teleport Communications Group AT&T Foundation, 50, I47 (TCG) and, II4-II7, II9, I22, AT&T Labs, 107, 134-135 AT&T Network Operations, IO7 vision of future and, III-II2 AT&T Solutions, 184 Associated Companies, 56-57 AT&T Wireless, 45, 50, 9I, 99-100, AtHome Corporation, II4, II5, I22, 128, I44-145, I93, 207, 209, 126, 149-150, 170, 199-206, 216-218, 228, 258 208, 243 AT&T WorldNet Internet service, 5 availability error, 98-99 annual board retreats, 18-20, 216-219 background briefings, 65-66 annual meeting (1996), 53-54, 56 Baker, James, I7I brand values, 159-161, 195-196, Baker & Botts, I47 Barksdale, James "Jim," 56-57, 59, consumer attitudes toward, 4I-42 69-70 corporate social responsibility, 49- Barringer, Felicity, 26 5I, 164-167 basic calling plan, 176 corporate values, 155-167 Bear Stearns, 93 culture of, 74, 106-108, III, I32, Beene, Betty, 45 I4I, 143-145, 149, 265 Beirne, David, 56-57 divestiture of Bell System (1982), Bell, Alexander Graham, 259 2-4, I75 Bell, Tom, 48-49, 66 headquarters in Basking Ridge, Bell Atlantic, I25 New Jersey, 29, 38-39, 69, 74- Bell Laboratories, 107, II4, 260, 265 75, 118-119, 162, 208, 217 BellSouth, 248-249 headquarters in New York City, I, Bell System 32, 185 divestiture of, 2-4, I75 international calls business, IIO, high-speed market and, 173-175 last days of, 263-264 re-enters local telephone business, in long-distance market, 35, 109, 3-5, 10