, contractors, electricians, beauty shops, and nearby restaurants. Subscrib- ers often let others know about services with which they are happy as well as those that they feel are unsatisfactory. The service providers often respond on Frambors to these comments. Frambors has more than 1,700 subscribers. The following is a quote from Steven W. Orr, who established Frambors, about why he founded it and about the policies he established in relation to posts: After moving to Framingham, I felt that there were too many decisions made at Town Hall, about which too many people were uninformed. The Framingham Neighbors mailing list was created to give people an easy way to be more informed and to participate in the discussion. After a decade, the list is seen as an integral part in why the town is different The Internet today than it was ten years ago. More people still need to be better informed, but their options and their access is better than it was. In the end, the higher the degree of community involvement, the better that government operates. Creating a mailing list is far less complicated than the design and implementation of the policies that govern it. One of many examples of such a policy decision is that all messages must be signed in the body of the message. This is different from the com- ment sections of newspaper articles where virtually all messages are anonymous and people feel free to say anything that's on their minds, often with little consideration. On the one hand, signing will inhibit those people who are uncomfortable with the loss of their anonymity, resulting in lowered written participation. On the other hand, sign- ing messages has resulted in changing the whole tone of the conversation; civility, care in detail, and a number of other subtle characteristics all contribute to a marked degree in integrity of the list as a whole. Community Wikis Wikis are web pages that the public is able to modify and update but not delete. Some e-mail lists include wikis as adjuncts to their messaging, with re