ndwidth availability. access fees Carriers pay access fees to local telephone companies for transporting long-distance traffic to and from local customers. The FCC sets access fees for interstate traffic, and state utility commissions set access fees for intrastate traffic. They are intended to offset the costs that local phone companies incur in providing links to local customers, but these fees have been decreasing, and www.TechnicalPDF.com residential and business customers are paying some of the costs in the form of monthly charges called Subscriber Line Charges (SLCs). VoIP traffic is exempt from access fees. ACD (Automatic Call Distribution) Equipment and software that distribute calls to agents, based on parameters such as the agent who has been idle the longest. ACDs are part of telephone systems or adjuncts to telephone systems. ACDs are also referred to as contact centers. See also contact centers. Active Directory A directory of users on organizations' LANs. Provides authentication that people are who they claim to be and security by encrypting calls. ANI (Automatic Number Identification) The business or residential customer's billing number. Customers such as call centers pay for callers' ANIs to be sent to them simultaneously with incoming 800 and 888 and other toll-free calls. APs (Access Points) These contain antennas and chips with 802.11a, 802.11b, 802.11g, or 802.11n air interfaces for 802.11 wireless LANs. Access points translate between radio frequencies and Ethernet signals for cabled networks. An access point has similar functions to base stations for cordless home phones. API (Application Programming Interface) Software used to translate programming code between two different programs. An API can be used when an application at an enterprise accesses an application on the cloud. architecture www.TechnicalPDF.com Defines how computers are tied together. Some vendors refer to the architecture of their equipment in terms of the growth available and the hardware and software needed for their sys