operable machine halts an entire production line, assisting customers with maintenance is a crucial part of the company's business. Therefore, the company created an innovative system by which, if a machine fails, a customer simply places a video call to the manufacturer's technicians. A wireless remote camera with a 24-hour battery, and a RF system that transmits the video signal to an antenna over the factory floor, enables a technician to see the machine while talking to the customer. Using the system, which includes a wireless headset, high-resolution monitors, and 384 Kbps network links, a technician and a customer contact collaborate to quickly identify the problem and develop a solution. Video communication allows this manufacturer to resolve 80% of customer service calls without sending technicians on-site. The company simultaneously limits the chances of stopping a production line, reduces the cost of service interruptions, maintains machines, and improves both the performance and lifespan of its equipment. It also gains strategic advantage over its competition. The customer leverages video communication to reduce costs and increase customer service. Video Communications: The Whole Picture A Los Angeles, California, company that sells computer chips and circuit boards uses video communication to share plans and finished products with a factory in Taiwan. BCA uses Panasonic's Vision Pro system to ensure that each product's design meets each customer's specific expectations. BCA eliminates surprises by allowing customers to scrutinize finished product over video before mass production begins; doing SO without video would add significant time. LEGAL AND JUDICIAL APPLICATIONS Many states and counties use video for applications such as the remote arraignment of prisoners. San Bernardino County Municipal Court finds remote arraignment valuable in reducing or eliminating the cost, time, and security risks associated with transporting prisoners. It also frees Sheriff's deputies to enforce laws rather than drive 