nuity management. Information security management: This process is expected to ensure that a secure frame is available for delivery of services. The security concerns are not just restricted to the services offered. Ensuring security is more an organizationwide activity. 2. Service transition: This process can be further subdivided into the following processes. a. Service asset and configuration management: This process deals with managing the assets and their configuration to offer a service. The rela- tionship between the assets is also maintained for effective management. Change management: This process deals with managing changes in an enterprise in a constructive manner that ensures continuity of services. Change can be associated with organization changes, process changes, or change in the system caused changes in technology. Release and deployment management: The product or service after devel- opment is released to either test or to live environment. This release activ- ity needs to be planned and scheduled in advance for proper deliver of product or service in time to meet market demands. 3. Service operation: This process can be further subdivided into the following processes. a. Event management: In this process, events are monitored, filtered, grouped, and handled. The action handling will be set based on the type of event. This is one of the most important processes in services opera- tions. It effects quick identification of and resolution of issues. Events can be a key input to check if there is any service level agreement (SLA) jeopardy to avoid a possible SLA failure. Fundamentals of EMS, NMS and OSS/BSS b. Incident management: It is critical that any incident that might disrupt the service is properly handled. Incident management is the dedicated process that handles this activity in ITIL. Problem management: This process is intended to analyze incident records. Incidents that have occurred can be analyzed to identify trends. This will help to avoid problems that can cause incidents effecting bu