243, 343 per-hop behaviour (PHB) 242, 344 Index permanent virtual circuit (PVC) 327, public key infrastructure 342, 490 PVC 115, 117, 342, 492, 494 personal service environment 290, 296, 444 Q.931 387, 392, 396 personal service environment Q3 interface 432, 434, 440 management (PSEM) QAMS quantitative assured media person-to-content (P2C) playback service 346 person-to-person (P2P) quality of service (QoS) 5, 16, 17, 46, 332, 425 47, 72, 92, 110, 150, 221, 326, PGP 208 PHB 344-347 piconet 315, 384 radiation 12, 354 pioneers 23, 24, 40, 43 radio access network operation support PKI (public key infrastructure) 205, (RANOS) 371, 372 209, 214 radio base station 323, 359, 365, 371, plug and play 97, 317 372, 374, 376, 382 PNNI 267, 341, 342, 442, 480, 485, radio link control (RLC) 235 radio network controller (RNC) 371 PNNI routing protocol 342 RADIUS (remote authentication dial-in PNNI signalling 341, 342 user service) 94, 186, 203, 218, PNNI signalling protocol 342 219, 277, 278, 280, 282, 301, 132, 456 390, 434, 452 point of interconnect (POI) 74, 132, RADSL 357 413, 456 RANAP control signalling 394, 398 point-to-multipoint 267, 281, 342, RANOS 371, 373 361, 382 real-time transfer protocol (RTP) 271, point-to-point 210, 211, 213, 214, 281, 335, 337, 342, 360, 361, 382 remote authentication dial-in user policing 240, 241, 267, 345, 347 service (RADIUS) 202, 277 policy function 407 retailer 18, 19, 103, 117, 118, 174 portal 28-30, 100, 113, 114, 117, return on capital employed (ROCE) 121, 154, 156, 157, 287, 289, 465, 471, 473 295, 299, 301 return on investment (ROI) positioning 21, 34, 45, 69, 70, 95, 465, 466, 471 119, 151, 160, 164, 165, 220, return on sales 472 254, 260-262, 303, 311, 444 RIP 94, 343 positioning application 303 RNC 281-283, 371, 372, 394, 398 PPP/SLIP 363 roaming and handover 423 pretty good privacy (PGP) robust header compression (ROHC) processor capacity 488, 490, 494 167, 236, 248, 258, 484 proxies 244, 301 ROCE (return on capital employed) proxy CSCF (P-CSCF) 401, 420 100, 105, 107, 124-126, 