s ahead of schedule, and cornered the market for a new generation of airplane. A manager at Boeing estimated that the accelerated development process resulted in profits that exceeded "every dollar ever invested" in video. BancTec, a company that builds, markets and services financial document processing Video Communication Applications equipment for companies in the financial industry, uses video communication to shorten product development and delivery cycles. By linking the company's Texas headquarters to manufacturing facilities in Oklahoma, research and development teams develop rapid solutions to product quality issues. Remote visual inspection allows BancTec teams to implement corrective action quickly. Video communication is beneficial for engineering and design applications even when coworkers are not in different states. For instance, NASA's Jet Propulsion Labs (JPL) uses desktop video communication units to connect departments throughout its 200 buildings-all of which fall within a twenty-mile radius. The systems enable JPL designers (even those in the same building) to collaborate on engineering drawings and allow employees to lecture and to "meet" with colleagues in Washington, D.C., Canada, and New Hampshire without the time and expense of travel. Engineers, architects, and other technically-oriented professionals collaborate and make technical presentations during videoconferences. They commonly require systems that offer sophisticated audiographics-including high-resolution capabilities. They may also require the ability to store documents and images as electronic files for recall during a conference. Some need computer aided design (CAD) system interfaces. Such applications often require ceiling-mounted cameras to provide sufficient depth of field for capturing large documents and blueprints. CUSTOMER SUPPORT One manufacturer in the southeast integrates video into its product support offering. The company designs and manufactures packaging machinery that automates packing processes. Because an in