ecific application. 66. Platform solutions: These are not complete applications that have stand-alone existence. It acts as a platform or framework that can be used for making com- plete applications. It can be developed for a variety of management domains. Some platforms are for data collection where the framework supports data collection using many protocols like SNMP, NETCONF, TL1, and SO on. The solution using this platform can utilize one or more of the supported protocols for communication. Another common example of a platform is a service delivery platform that can be used for rapid creation and delivery of service. Development platform like an IDE (integrated development environment) can be used for effective programming. Similarly there can be event handling, performance monitor- ing, and other network and service level platforms. 67. Customer experience management (CEM): These solutions aims to satisfy the customer aspirations. While customer relation management (CRM) tries to achieve this by emphasizing their company's own goal, customer experience management keeps the customer as the focus for building a company's business strategy. In other words, a company's goals are used to determine effective methods of improving customer experience in CRM Management Applications and improving customer experience is used to identify the company strategy in CEM. These applications obtain implicit and explicit feedbacks from the cus- tomer to identify the best way to improve business and relationships with the customer. Implicit feedbacks are obtained using algorithms that can derive the feedback based on customer behavior. Explicit feedbacks can be obtained from surveys and feedback forms that can be feed to the CEM application to generate experience reports. 68. Interface management: These solutions are mostly adapters that are used for conversion from one format to another. The interface adapters can be used when there is a protocol mismatch between the client and the server. For example, when the agent running 