-spot' interaction and consumption. 5.3.1 BUSINESS SERVICES The most widely used service may be access to e-mail, office faxes, intranets and extranets, directories and other business services over a wireless device, be it a phone, a communi- cator or a WAP-enabled laptop computer. Many operators already offer a range of these services. Content isn't much of an issue for these services, but operators do need to figure out how best to configure the portals that subscribers use to access such services. 5.3.2 TRANSACTIONAL SERVICES The kind of services that are already big business on fixed-line Internet - online purchas- ing and banking - are also becoming more commonplace on the mobile Internet. One content issue is how to develop an easy-to-navigate interface for subscribers who want to check on their stocks. 5.3.3 LOCATION SERVICES A rather different sort of applications takes advantage of the mobility of the user: location- based services. These types of services typically help the user with directions, whether it's a travel route that will avoid a traffic jam, or the location of the nearest three-star restaurant via the Michelin Guide. The content issue here is as much about text. 5.3.4 INFORMATION Information is what the Web is all about. Information services for the mobile Internet tend to focus on the kind of information that users need when they are on the go. These services range from newspaper portals and business directories to cinema guides and weather forecasts. Probably the biggest content issue here is whittling down existing information into something useable on a wireless device. Subscribers are going to need and want just the bare essentials. Processes for collecting personal preferences and customization software will become very important. Understanding Changing Telecommunications - Building a Successful Telecom Business 5.3.5 ENTERTAINMENT Last but by no means least are those more light-hearted services that some analysts say will drive the bulk of the first subscribers to the next generation 