ion values of the routes participating in the network. The services affected by a traffic problem can be identified and highlighted using the traffic monitoring solutions. 56. Retail outlet solutions: These solutions are used by wireless service providers to perform point of sales and point of service in their retail stores. The func- tions performed using these solutions are similar to what is performed at the customer support desk. Instead of placing the order by phone to a support desk, the customer visits the retail outlet to place the order. These retail solutions will interact with the order management module to place and manage the customer order. It can also access the customer infor- mation. In short, most of the interfaces offered in customer relationship man- agement and customer query knowledge base solutions are provided in these retail outlet solutions. In addition to these capabilities local cash manage- ment, retail store inventory management, local promotions, and local pricing that make up retail integration are available in the retail outlet solutions. 57. Security management: The rapid spread of IP-based access technologies as well as the move toward core network convergence has led to a much wider and richer service experience. The security vulnerabilities such as denial-of- service attacks, data-flood attacks (SPIT), and SO on that can destabilize the system and allow an attacker to gain control over it during in internet, is true for wireless communication over IP networks also. Hackers currently are not limited to looking at private data, they can also see their victims. Fundamentals of EMS, NMS and OSS/BSS Video-conferencing systems can be transformed into video-surveillance units, using the equipment to snoop, record, or publicly broadcast presum- ably private video conferences. These issues have raised security concerns with most service providers. The result is an increased investment on security equipments and security man- agement solutions that can secure the telecom infrastructure.