 configuration client, 173 cross connection, 144 configuration download, 163 defining, 198 configuration engine, 71 ring, 198 configuration management, 144, 149, 153, CSN, 54 CTD, 252 agents, 269 current configuration, 173 client configuration files, 188 custom rules, 73 client framework, 188 custom view, 168, 190 configuration files, 186 customer care, 60, 81, 131, 142 debugging, 175 processes (TOM), 106 distributed environment, 186 customer care layer, 80 dynamic downloading of configuration customer care layer (TOM), 106 files, 186 customer care processes, 106 EJB, 185 customer drop, 200 Enterprise Javabeans, 185 customer experience, 124 implementation, 194 customer interface management, 106 Java client framework, 188 Customer Management, 7 Java Naming and Directory Interface, information, 70 customer network management, 51 JNDI, 186 customer operations processes, 120 run-time administration, 188 customer relationship management, security administration, 188 6, 123 severity, 184 customer self-management, 122 user interfaces, 188 customer self-provisioning, 53, 66 Index data source management application development create, 166 framework, 188 generator, 166 element activation, 51 data transmission protocol, 55 element management, 51 design rules, 81 element management platform, 77 Desktop Management Task Forces, 267 element management system, 221 destination network element, 145 Embedded Communication Channel, Detailed Continuing Property Record, EMS, 222 developer tools, 154 autonomous notification, 225 device NMS interface, 222 attributes, 192 EMS data, 69 list, 192 end-to-end management, 77, 78 property, 174 end-to-end process flow, 110 set, 169 end-to-end QoS, 97 TL1, configuration file, 210 customer, 55 type, 216 end-user quality, 56 device audit, 160 availability, 56 device configuration, 78, 164 voice quality, 56 device control, 67 engineering design, 140 device library, 140 engineering rules, 140 device-intelligence module, 141 enterprise Digital Cross-Connects, 12 customers, 58, 67 DIM. See device-inte