er parsing the fault data collected. OpenView fault management permits configuring of templates and event management in a secure environ- ment. This would map to the ITIL functions like incident management and problem management. The products in the OpenView suite that offer this function include OpenView Network Node Manager, OpenView Operations, OpenView TeMIP, and OpenView Smart Plug-ins. 2. Service management: Management of service in the information technol- ogy industry would involve configuring the services and its maintenance, to ensure performance that meets guaranteed service levels and continuous availability of the services. This would lead to aligning the service opera- tion to achieving specific business objectives. HP OpenView products on ser- vice management optimize service delivery. Configuration management is an ITIL function that falls under service management. Service management products from OpenView include OpenView Service Reporter, OpenView Service navigator, OpenView Service Desk, and OpenView Operations. 3. Performance management: In an information technology infrastructure there will be services, applications, networks, and storage devices to be managed. Performance management of this infrastructure should ensure a peak per- formance at all times for all managed entities. OpenView functions monitor performance to identify and isolate issues before they arise. A simple example would be to check the utilization level of the systems to ensure that they are not overloaded at all times. Trend analysis using historical performance records can also done using OpenVie products. Performance management maps to change management, availability management, and capacity management functions of ITIL. The OpenView Products that provide performance management func- tionality include OpenView Internet Services, OpenView Performance Insight, OpenView Performance Manager, OpenView Problem Diagnosis, OpenView Storage Optimizer, and Open View Transaction Analyzer. 4. Accounting management: Based on service 