pare graphics (e.g., font sizes, landscape formatting, and centering text to leave white space around the edges), and should include a sample. A concise guide for multipoint conferencing etiquette. In advance, conferees should be briefed in the difference between point-to-point sessions and multipoint ones. This etiquette guide might suggest keeping the microphone muted when not in use. Other issues may include how to control the camera in a chairperson-controlled multipoint session, differences between point-to- point and multipoint systems and how they affect conference participants, how to dial into a bridge, and what to do if a site becomes disconnected during Implementing Group-Oriented Systems a multipoint conference. Before developing an etiquette guide, sit through a few multipoint sessions. It may be helpful to include a brief explanation of why multipoint conferences tend to offer lower quality images and sound. The decline in quality is related to a reduction in bandwidth-some is used for overhead SO that multiple systems can coordinate their exchange. A description of the cost of typical videoconferences. Some identify the cost for point-to-point, multipoint and public room conferences between corporate locations. This is a useful selling tool; people are often surprised to learn how inexpensive a videoconference is compared to travel. A guide outlining questions to ask when attempting to arrange an inter- company videoconference. This document should provide a technical contact's name and number for a scheduler from another company to arrange a test. It should state the brand and type of codec installed in each room (including the software revision). It should identify which ITU-T protocols are supported (H.320, H.323, H.324, G.728, etc.), the long distance carrier, and the service. Since only switched access (e.g., ISDN BRI or switched 56) supports any-to-any connections, this is important information. It is important to note network speeds for each location and whether an I-MUX is available. If an 