ITY 22-NOV-2001 CLOSES ASSIGNED 22-NOV-2001 CLARITY 22-NOV-2001 Add a Predefined Test List Move To Project Execute Tesk Implementation Task Comments Seq Time Stamp Work Group for this task Record 1/9 List of Values Figure 6.13 Service implementation tasks for a service order. IF Work Orders Clarity Work Order Work Order Number BUSIN19990308023 Revision Created By BHASKARA 08-JUL-1999 10:50:53 Service Order Number Revision Details Reviewed By Work Group OPERATIONS Approved By Order Type CREATE Expenditure Reference Doe Date 08-JUL-1999 Market Segment BUSIN Circuit Name ALBURY SYD 2M 0001 Costs Status ASSIONED Date 08-JUL-1999 Equipment Cost 57,767.00 Testing Installation Cost 586,767.00 Description Landed Cost 553,554.00 New Revision Costed Item List Project Cost 1,198,038.00 Work Order Comments Time Stamp Work Order Activities Figure 6.14 Work Orders screen in Clarity Service Manager. OSS for Telecom Networks Work Groups Clarity Work Groups Name PLANNING Description Circuit Planning Location/ LAG Employees Number Employee Name Access Profile Group STEVE PLANNING Employees Service Orders Service Implementation Tasks Work Orders Work Order Activities Figure 6.15 Work Groups screen in Clarity Service Manager. The Work Groups in the Work Order screen are an interpretation of the organisation of staff which perform the work in a carrier. For example, the screen in Figure 6.15 illustrates the beginnings of the Work Group record for the Work Group called "Planning", which could be charged with any type of planning. In a given carrier, the word "planning" might have a very particular meaning in an operational sense. In other carriers, a more specific name would be. This is a good example of how an OSS should be flexible enough to fit with a carrier's particular processes. If an OSS requires a carrier or service provider to modify their business processes to fit with how an OSS vendor thinks a telco should be run, then that OSS vendor may not sell much software. Although there are similarities between all telcos, there ar