 a software game to be played on a mobile is a product offering. Organization: This is the glue layer between the service provider offering and the backend business process that makes the smooth delivery of product or service possible. The employees and their capabilities make up the organiza- tion of the ICT industry. The organization is effective in setting up business goals and the business process is intended to provide a framework to achieve these goals. Customer interactions take place with the organization layer and the interaction is on topics in the product/service layer. Business process framework: This is the most important layer in context with the discussion in this chapter. It covers the business processes used in the ICT industry. These include both telecom and IT business processes used in the ICT industry. The eTOM model comes in this layer and defines the E2E telecom business process framework. Enterprise tools: This layer has the management applications and tools that are internal to the enterprise. It uses the data coming from telecom and IT to effectively manage the enterprise. This is a glue layer that brings in automa- tion and links the infrastructure with the business process. Enterprise data model: Data from the resources is expected to comply with the enterprise data model. Similar to multiple process models like eTOM and ITIL, there are multiple data models. For telecom companies the shared information and data (SID) is the most popular data model and for IT com- panies the common information model (CIM) is most popular. So enterprise data model can encompass multiple data models. Infrastructure: Enterprise infrastructure consists of communication tech- nology infrastructure and information technology infrastructure. This is the lowest layer consisting of the infrastructure used for product and service development. The infrastructure is expected to support the execution of business processes. The infrastructure related information used by the business process moves through dif- ferent 