rst step is to ensure that the best practice specification using ITIL exists with regard to the processes in eTOM model. The second step is to identify the enterprise area in an application where eTOM needs to be applied in conjunction with ITL. The third and final part involves refining the identified area using eTOM process elements on the ITIL process steps. While there are several books and white papers on eTOM and ITIL, the intent of this chapter is to introduce the reader to the most popular models. A simple process diagram is also explained along with guidelines on how these models can be used together to achieve business goals. Additional Reading 1. www.tmforum.org Latest release of these documents can be downloaded from the Web site: GB921: eTOM Solution Suite b) TR143: Building Bridges: ITIL and eTOM. 2. Randy A. Steinberg. Servicing ITIL: A Handbook of IT Services for ITIL Managers and Practitioners. Indiana: Trafford Publishing, 2007. 3. John P. Reilly and Mike Kelly. The eTOM: A Business Process Framework Implementer's Guide. New Jersey: Casewise and TM Forum, 2009. Chapter 23 Management Applications This chapter is about telecom management applications. The intent is to randomly list some of the common management solutions that are available on the market and to create awareness for the reader on what the functionalities performed by these applications are now. Though standard application models like the telecom applications map (TAM) of TeleManagement Forum exists, this chapter handles the application landscape in a more general manner without reference to any stan- dard model. 23.1 Introduction There are a wide variety of telecom management applications currently available on the market. Most telecom application developers concentrate on building a few management solutions. It can be seen that the top player in inventory management may not be the top player in the development of billing management applications. In most scenarios a vendor specializing in development of inventory management may not 