 call into a Voice Mail system for voice messages to retrieve faxes, as well, stored electronically in a digital format. Suppose you are traveling for business. You reach your hotel in the evening and call down to the front desk to get the hotel fax number. Then you call into your Voice Mail, listen to your messages and find out you have three faxes wait- ing. Using the touch-tone telephone, you enter the fax number of the hotel. Within a few minutes your faxes will arrive at the hotel fax machine. Fax mail enables system users to receive fax transmissions directly into mailboxes on the Voice Mail system. Users are no- tified of fax messages in similar manner to notification of Voice Mail messages. System users have the option of directing the fax messages to a fax machine at their current location or saving them until they are ready to receive them. Some systems can read faxes to the user over the telephone using text to speech technology. Fax mail software, working in conjunction with a fax board, enables the system to receive the faxes and store them on the hard drive until they are ready to be sent. There are two types of fax mail, normal and annotated: 182 The Telecom Handbook CHAPTER 9 Normal fax mail enables outside callers to send a fax transpar- ently. These callers send documents to your published personal fax number and the documents are automatically routed to your mailbox. In this application, each mailbox is given a separate direct inward dial telephone number. Some systems can detect whether the call is a voice or fax call, SO a separate direct dial telephone number for faxes is not necessary. The main advantage of normal fax mail is that it is trans- parent to the caller. It appears to them that they are sending a fax as usual since it will be no different from sending it to a fax machine. Annotated fax mail enables system users and callers famil- iar with the system to send fax messages with voice annotations. A well set-up system will prompt callers through- out the process. This allows the send