 specs for reference Logical design of networks and Graphical design capability circuits and clear circuit or element identification important. Many systems are cryptic and difficult to follow and learn Table 6. Work Force Management APPLICATION KEY REQUIREMENTS DETAILS Work Force Schedule and optimize utilization Management of field work force Interface with order entry process/applications Geographic and skills based i.e., ability to send most assignment and dispatch qualified person from correct region to do the job Dispatch functions should allow e.g., new large customer takes flexible assignment based on repair priority; Severe storm changing priorities and real time prevents new cable install situations Wireless device support Able to receive status updates and dispatch instructions via wireless connectivity to laptop, PDA, other devices The Ultimate Guide to Building and Delivering OSS/BSS APPLICATION KEY REQUIREMENTS DETAILS Key Configuration Components Resource tracking and Easy identification and management management of resources to be tracked and managed, work force skill sets, and other resource attributes Resource assignment Flexible business rules for assignment and optimization rules for efficiency Dispatch Rules Business rules for dispatch, routing, and re-optimizing Table 7. Web Portal APPLICATION KEY REQUIREMENTS DETAILS Web Portal Automatically obtain information on products and services and associated pricing based on customer profile/geography/etc. Prompt CSR user automatically for up-sell and cross-sell opportunities Enables product and service ordering and/or changes to existing products and services Enables real-time changes to Ability to reclassify customers profile and products/services based on usage, new products, Provides detailed order status Supports Electronic Bill Integrates with billing Presentment and Payment system/EBPP component (EBPP) Creates and tracks trouble reports and repair status Enables product delivery e.g., software downloads or information services Provides abilit