l, service design involves planning and organizing service resources to improve the quality of service. The service resources can be manpower, infrastructure, communication, or other mate- rial components associated with the service. There are several methods in place to perform effective service design. The increasing importance and size of the service sector based on current economy requires services to be accu- rately designed in order for service providers to remain competitive and to continue to attract customers. Applications that aid the service design process is called a service design application. These applications can redesign a service that could change the way the service is configured, provisioned, or activated. The resources, interfaces, and interactions with other modules can also be modeled during service design. 8. Order management: This application is used for entering the customer order. It first captures customer information and account level information. Before completing the order, credit verification or payment processing is done to check for validity/availability of funds from the customer. After the order is placed, the order information is transferred to the provisioning system to activate the service(s) specified in the order. The order management needs to check if sufficient resources are available to fulfill the order. On successfully Management Applications activating the service, the order management system needs to close the order and maintain the records of the order for billing and customer sup- port. Billing is related to order management as the customer is billed only for subscriptions specified in the order placed by the customer. Data from the order is used by customer support to validate the customer against the order number. Referring to the order placed by the customers, this helps the sup- port desk professional to better understand the problem specification from the customer. Order management usually has a workflow that it follows. The workflow would involve order captu