 Most of the issues we are discussing are matters of building the right interfaces and getting data to the right place at the right time. With more network intelligence in place, network data can be filtered, organized and routed, and in some cases rated for billing, before it is sent to other applications. The network is beginning to understand more about the services it provides, and how they are evaluated for billing or trade. As we mentioned before, it is the OSS' ability to access this intelligence and make use of it that looks to be a significant challenge and requirement. 3.1 Access - Privacy and Security Another characteristic of the emerging eBusiness environment is the development of new sales channels, particularly those that use the Web. As we have seen, these channels can include anything from customer self-help sites and Chapter 9 - The Future of OSS public kiosks to wholesale exchanges. We have talked before about the systems IICs need to enable these new channels, and how they affect an IIC's processes. With more methods for accessing data, network functions, ordering and sales processes, there is a need for increased security as well. With the number of potential transactions, partner networks and data collection devices increasing, the amount of specific customer information flying around is likely to increase exponentially. This will drive a greater need for privacy and security. Given that customer data can provide specific advantages, it is in an IIC's best interest to protect that data. In an eBusiness environment, trading partners will have access to some of each other's customer information. Databases and other customer data maintaining applications will have to be properly partitioned and secured to make sure those accessing data only see what they are supposed to see. In many cases, customers do not like it if they feel information about them is being passed around. They need to be reassured that their provider's network is secure, and that they have control over what the provider can do