9 I44, I72, 175-181, I94, 212 restructuring (2000), 6-7, 216- origins of, 259-261 244, 247-248, 254, 266 Bell Telephone Company, 259-261 Index 289 Bennis, Warren, 7I tance and Long Distance Service Berkman, Myles, 56-57 (CALLS), 175-178, 180-181 Bernstein, Carl, 21 Cohen, Bernard, IOI Biggest Game of All, The (Hindery), collars, I9I I3I, I50 Collins, Jim, 25I Blackstone Group, 255 Comcast Corporation, II4, 157, 161, Block, Ed, 83-84, 261 188-193, 200, 20I, 205, 227- blocking rights, 235 239, 24I-243, 248-250, 255 Blodget, Henry, 9 come-backs, 108, II2 Bonfield, Peter, 139, 186 Community Cable, 126 Bono, Steve, 80-8I Concert, 183-184, 185-187, 244 Boorstin, Daniel, 8-9 Congressional Black Caucus, British Telecommunications (BT), 166-167 II3-114, I2I-I24, 139-140, 145, Connect USA, 173 183-187, 244 Consumers Union, 177, 180 Brokaw, Tom, 35-36 Continental Cable, I52, 234 Brooks, John, 260 Continental Cablevision, 188 Brown, Charlie, 47, 246 corporate social responsibility, 49-5I, Buchanan, Pat, 36, 37-38, 43 164-167 Built to Last (Collins), 25I corporations, nature of, 262-263 Burke, Steve, 230-231 Council of Institutional Investors, 38 Burlingame, Harold "Hal," 58-60, Cox, James M., 23I 7I-72, 87, IIO-III Cox Communications, II4, I22, 126, Burson-Marsteller, 22, 48-49, 66 200, 20I, 205, 23I, 232, 233, 236, Bush, George H. W., I7I Cramer, Jim, 29 cable telephony, 145, 183-194 credibility, 240 Cablevision, I44, 230, 23I credit rating, 216, 218-219 callback services, IIO cross-subsidies, 4 Case, Steve, 198-199, 242 Cauley, Leslie, 125, I3I, I4I, 156, 187, Davis, Evelyn Y., 54 213-214, 215-216 Davis Polk & Wardwell, 234-235, 237 CBS, 257 DeButts, John, I, 246 CEO personality, 78-82, 245-247 Delahaye MediaLink, IOO, 219 cesspool theory of decision-making, Department of Justice, 90, 93, 158, 170, 198-199 Champy, James, 4I Dillenschneider, Bob, 57-58, 62 Charter Communications, I92 Dingell, John, 173-175, 24I Chase Manhattan, I9I direct communication, 26-28 Christian Action Council, 163 DirecTV, 20, 155-156 Chrysler Corpo