 mobile devices are becoming more capable in the way they can manipulate data received from the Internet. In other words, we are getting closer to the point where mobile devices equate with, and in some ways surpass, desktop computers. Early applications include highly specialized functions, such as package tracking for large shipping companies, or more generic applications, such as sales force automation and inventory tools. We are getting to the point where mobile devices can access any Web-based interface, SO the opportunities for mobile access to eBusiness applications are expanding. Keep in mind that Internet-based mobile devices and applications make up the very high end of the mobile market today. Though there are more than 105 million mobile users1 in the United States, only a relatively small percentage currently use advanced mobile applications. This is changing rapidly, as more and more devices are shipped with Internet capabilities. In some circles, an Internet-enabled mobile device has become a status symbol, a step far beyond the basic voice phone. People want the technology and the manufacturers are delivering it. This is a unique phenomenon, in the sense that Internet and mobile growth go hand in hand as the two environments converge. eBusiness can, in a sense, ride this wave of mobile Internet momentum. Furthermore, the community that is both mobile and Internet-active is a growing, demanding, and increasingly technology savvy group. This is the group eBusiness applications must ultimately please - the busy, mobile decision-maker. To meet this group's demands, wireless providers face similar challenges to their landline counterparts. They must move an existing OSS infrastructure, designed for a voice environment, to a more data-centric, real-time OSS delivery platform, without sacrificing reliability or quality in their voice services. One advantage many mobile providers have, however, is that they already have over-the-air provisioning and customer-care practices and applications in place to ser