 the smart plug-in. These SPIs can be used to integrate with business applications run- ning on multiple infrastructure and platforms. Functions like configuration of application by altering policies and threshold alarm setting for configura- tion changes can be done with SPIs. In most scenarios, OpenView SPIs are intended to expand the capabilities of OpenView Operations and OpenView Network Node Manager to other management areas or third-party products. HP OpenView SPIs are available for IBM DB2, IBM Websphere applica- tion server, Oracle application server, Citrix, Microsoft Exchange, Unix OS, OpenVMS, PeopleSoft, SAP, and SO on. OpenView Performance Insight (OVPI): This OpenView product monitors network performance. Its capability in identifying trouble conditions makes it effective for meeting QoS demands. In addition to displaying performance data in intuitive graphical formats, the Performance Insight also offers genera- tion of customized performance reports and tracking of traffic patterns. It can be integrated with OpenView Network Node Manager and OpenView Service Information Portal. Other performance management products of OpenView include OpenView Performance Agent (OVPA), OpenView Performance Manager (OVPM), OpenView Reporter (OVR), and OpenView GlancePlus OpenView Internet Services (OVIS). OVIS is used for monitoring and main- tenance of Internet services. Monitoring involves isolating trouble scenarios NMS Products and generating reports on the service, while maintenance operations are mainly for installation and troubleshooting issues. Availability of service, response time and compliance to service level agreements can be tracked using this product. OVIS Probes are available for operation on Windows, HP-UX, Sun Solaris, and Red Hat Linux Operating Systems. HP OpenView supports ITIL (Information Technology Infrastructure Library) standards. Let us discuss some of the OpenView product suite functions in more detail next. 1. Fault management: Events generated by multiple networks, systems, and appl