 branched to another menu, etc. Different systems use different keys on the touch-tone pad to access dif- ferent features (or, if using voice recognition, different words or numbers are spoken). The Telecom Handbook to 101 VOICE MAIL & AUTOMATED ATTENDANT Voice Mail Capabilities for the Caller Some desirable Voice Mail system features include the following: The ability for the caller to listen to a message he's just left, add to it, discard and re-record its or flag it as an urgent or private message. The ability for the caller to flag his message for future delivery. The ability for the caller to escape to the switchboard atten- dant or another live person at any time by pressing "0." The ability for a caller to leave a Voice Mailbox and get into another one at any time by dialing the new extension number. The capability to leave a single message, but have it sent to a group of pre-selected Voice Mailboxes known as a distribu- tion group. This may also be called a broadcast function. The ability for the Voice Mailbox user to dial in to retrieve not only voice messages, but faxes as well. The ability to dial out, activating the paging beeper of the mailbox user. The ability to dial out for the purpose of sending the caller to a customer service person located at another location. May be a selection on the Automated Attendant menu. The capability to access a company directory if the caller does not know the extension of the person he is calling when encountering an Automated Attendant. The capability for the mailbox user to slow down or speed up a message being reviewed. The capability to understand the spoken word (called voice recognition) SO that the Automated Attendant can direct calls 102 The Telecom Handbook CHAPTER 5 using spoken directions. For example: "To reach our sales department press "1" or say "Yes" now. Voice Mail System Capabilities for the Mailbox Owner These include capability for the voice mailbox owner: To reply to messages from other users of the Voice Mail sys- tem automatically. To forward 