 communications. The service development and management process grouping focuses on plan- ning, developing and delivering services to the operations domain. It includes func- tionalities necessary for defining the strategies for service creation and design, managing and assessing the performance of existing services and ensuring that capabilities are in place to meet future service demand. The resource development and management process grouping focuses on plan- ning, developing and delivering to the operations domain the resources that are needed to support services and products. It includes functionalities necessary for defining the strategies for the development of the network and other physical non-physical resources, introduction of new technologies and interworking with existing ones, managing and assessing the performance of existing resources and ensuring that capabilities are in place to meet future service needs. Supply chain development and management focus on the interactions required by the enterprise with suppliers and partners, who are involved in maintaining the supply chain. The supply chain is a complex network of relationships that a service provider manages so that it may source and deliver products. In the e-business world, almost by definition, companies increasingly work with suppliers and part- ners in order to broaden the products they offer and improve their productivity. Supply chain development and management processes ensure that the best sup- pliers and partners are chosen as part of the enterprise supply chain. They help support sourcing decisions made by the enterprise and ensure that the capabilities are in place for interaction between the enterprise and its suppliers and partners. They ensure that the contribution of suppliers and partners to the supply chain is timely and delivers the required support, and that their overall performance and contribution are as good as or better than those of vertically integrated enterprises. These processes include establishing and maintaining