. 12.6.1.3 Information Communications Technology ICT is one of the key enablers for knowledge management practices. The classification of ICT tools mostly depends on their functionality. Some researchers grouped them from a broader viewpoint by Next Generation Mobile Communications Ecosystem using the key function while some extended into detail by technology type. Some tools are used for several KM processes while some are used only on one knowledge management process. However, it is up to the company to select the sort of technology that can facilitate or support knowledge management in the organization more effectively. Early KM technologies included online corporate yellow pages as expertise locators and document management systems. Combined with the early development of collaborative technologies (in particular Lotus Notes), KM technologies expanded in the mid-1990s. More recently, development of social computing tools (such as blogs and wikis) have allowed more unstructured, self-governing or ecosystem approaches to the transfer, capture and creation of knowledge, including the development of new forms of communities, networks, or matrixed organizations. However, these tools face challenges in distilling meaningful re-usable knowledge and ensuring that their content is transmissible through diverse channels [7]. Shared-drives are a very common means of sharing knowledge in mobile telecom companies. These drives allow members of one group to share information with other group members and also to share with other groups of the same company. Shared drive is a limited resource SO if the organization has global presence then it cannot be used. Telenor Group uses what is called "eRoom" to share knowledge between the experts of its different operating companies and with its Research & Innovation arm. eRoom is a product of EMC corporation that specializes in providing tools to store and manage data and information. A good KM tool is needed to develop, manage, and utilize that knowledge. Without it, KM will probably