, 84, 95, 101, 110, 25, 79 112, 125, 126, 134, 139, 141-143 Technology adoption life cycle, 20, 78 Technology coverage-%, 81-83 Technology Neutral Architecture (TNA), 37 Re-integration, 24 Technology share-%, 81-83 Renewal phase, 27 Telecom Application Map (TAM), 36-38 Resource management processes, 38 Telecommunication management, 36 Telecommunications management network (TMN), 36, 38 Telecom operator, 1, 2, 4-6, 35-42, 63, 67, Secondary software industry, 11-13, 33, 84 68, 74, 76, 78, 80, 88, 109, 110, 121, 123, Service and variation phase, 27, 29 125, 127, 128, 134, 135, 139-143 Service assurance process group, 36, 37 Service delivery framework (SDF), 66, 69, TeleManagement (TM) Forum, 3, 35-38, 95, 142 79, 94, 95, 105 Service delivery platform (SDP), 4, 66, 69, Trumpet model, 32 95, 119, 121, 130-132, 142 Service management processes, 37, 110 Shared Information and Data (SID) United Nations agency for information and framework, 36, 38 communication technologies (ITU), 36 SIM-card, patents, 112 SmarTop, 2, 7, 56, 70, 133 Software industry (SWI), 1, 2, 5-7, 11-15, 20, 25-33, 40, 41, 49, 50, 65, 67, 70, 71, Vendors size, required, 106 75, 78, 79, 84-86, 125, 128, 133, 136, Verso, 2 139-143 Vertical disintegration, computer industry, Software market, 1-7, 12, 13, 20, 35-42, 56, 61, 62, 64, 67-88, 97, 99-101, 103, 106, Vertical integration, 3, 24, 28, 71, 74, 75, 109, 118, 120, 122, 125, 126, 129, 93-101, 111, 112, 119 133-135, 139-143 Vertical process group, 39, 40 Software market competition index, 101 Vertical services, 109, 110 Software spending, 5, 26, 27, 32, 51-53, Vertical software industry, 1, 2, 5, 12, 13, 75-77, 80, 81, 134, 140, 141 15, 25-33, 41, 75, 78, 79, 84, 85, 126, Standardization of hardware and software 133, 135, 136, 139-143 interfaces, 26 Vertical software industry analysis method, Standardization of the business processes, 133, 136 Vertical software market, 2-4, 35, 38, 40, Strengthening M&A, 86 61, 67, 70, 71, 75-81, 83-86, 88, 133, System complexity, 94 139, 142, 143 System modularity, 6,