 The process continues. In addition, in the last few years, the word convergence has given way to the UC. For most people, UC simply means the fully converged network, supporting data, voice, and video. UC also refers to a trend to offer business process integration, that is, to simplify and integrate all forms of communication to optimize business processes and reduce the response time, manage flows, and eliminate device and media dependencies. There are 300 SIP Trunking mission-critical business applications that integrate more tightly through Communications Enhanced Business Processes (CEBP). These include the following: Enterprise Resource Management (ERP) Sales Force Automation (SFA) Supply Chain Management (SCM) Customer Relationship Management (CRM) Human Resource Management (HRM) There is always room to further integrate for efficiency. UC enable an individual to send a message on one medium and receive a message on anoth- er. In most situations, it is possible to transfer any activity or message to another medium. For example, you can receive a voice mail message and choose to access it through email or a cell phone. If the sender is online according to the presence information and accepts calls, the response can be sent immediately through text chat or video call. Otherwise, it might be sent as a nonreal-time message that can be accessed through a variety of media. UC Is Anytime, Anyplace, Anywhere Voice used to be a silo application. However, products are moving toward unifying the multiple types of communications currently deployed separately by both companies and individual users. Some of our preferred mode of communications is email; however, some people use IM to check on somebody's presence or availability or even send an instant message to say, "Do you have a minute to talk?" With UC, you'll know where the other person is physi- cally located SO you can meet in person if they are nearby. The system is also aware of the different modes of communication available to them-perhaps they are in a Telep