- ship management solutions. A contact management solution usually has an integrated call-tracking system that provided up-to-the-minute information on the status of customer calls. This helps to check the quality in handling customer calls based on records generated and feedback collected from the customer. To maintain customer communication data, a centralized database is implemented with contact management solutions with the ability to support multiple communication channels. Customer contact management solutions are usually used at the service provider help desk, which can be dedicated call/ contact centers. Some contact center solutions can do intelligent call routing. For example, when a customer calls with regard to a specific service, the con- tact management solution tries to find the exact customer query. This is done by requesting the customer to make a selection from a set of options. After multiple selections are made by the customer, the solution either routes the call to the appropriate help desk or automatically checks customer account details to provide a response. 21. Interparty management: These solutions are used by the service provider to settle charges with their partners in addition to billing the customer. The demand for interparty billing solutions has increased with the need to bill Management Applications content based services along with voice settlements. Bundling of various services from multiple partners leads to multiple charges per transaction. This makes it increasingly difficult to reconcile partner payments. An ideal interparty billing management solution is expected to calculate multiple charges for each transaction and perform correlation of retail rev- enues with interconnect cost. The interparty solution should be implemented in a way that the addition of support for other content like wholesale, inter- company, and IP should not impact ongoing operations. The solution can implement complex revenue sharing arrangements to simplify the service provider operations. 22. Custom