the numerous ideas and suggestions of its employees. The innovative solutions lead to an increased intellectual capital. Use of knowledge management solutions result in higher productivity, faster response, and delivery times. These solutions have a central repository for storing data and a management block captures and evaluates employee ideas for faster product introductions. 33. Customer qualification: These applications validate the customer credit eli- gibility and offering availability at the customer location. This application is expected to ensure that orders contain only products that are feasible at the customer location and the customer can pay for at a risk level the provider can accept. Customer credit eligibility checks the credit of the customer, considering the payment history with the service provider as well as the credit scores with external credit agencies. Offer availability checks the services offered by the service provider that are available in the customer area. Finally the customer is qualified against the order, which is validated based on contract and billing rules. The billing dates and the due dates for payment of billing are identified along with the service level agreement to be executed with the customer. 34. Capacity planning: When an order is placed by the customer, the order has to be completed before a date communicated to the customer as the order completion data. Improper capacity planning can result in the work order not getting completed on time. Capacity planning solutions consider the projected time of capacity restraints and helps service providers to determine the best way to run their work force management application to overcome the prob- lem, either by running more shifts, adding capacity, or taking some other action. Capacity planning solutions are intended to accommodate current and pro- jected demands while delivering consistently high performance. The planning Management Applications applications help to forecast resource needs in order to avoid emergency provis