sites. However, large carriers are now making a renewed effort to attract small and midsize organizations as well as multinational companies. One reason for this is that small organizations have embraced cloud computing because they don't always have the resources to manage their own IT services. Cloud computing is in many respects Managed Services similar to, and often the same as, managed services. Cloud computing is the substitu- tion of Internet-based computing services for onsite computer applications such as e-mail and VoIP-based telephone service. Managed services include cloud computing along with management of broadband facilities. Thus, carriers see a potential way to win back small and midsize companies with the combination of managed services, Internet access, and voice calling. This offers the opportunity of enlarging a carrier's customer base while simultaneously increasing total revenue. Although each small company produces less revenue than large orga- nizations, the sheer number of them creates a large potential. Gaining traction with smaller organizations is also a way to spread the cost of adding resources for managed services across more customers. Complex and Varied Managed Services Carriers have long offered managed services in conjunction with the networking devices connected to broadband services. These services include managing the T1 multiplexers, routers, and modems connected to a customer's broadband circuits. Car- riers now offer more complex, varied services in the hopes that customers will be attracted to the possibility of one provider managing their wide area, mobile, and com- puter networks. These offerings include the following: Hosting applications in carrier data centers Storing files remotely Developing software applications to be run in carrier data centers Operating video conferences Managing mobile devices Consulting on virtualization Managing outsourced data centers at carrier facilities In conjunction with managed services, carriers have hired personnel who have expertis