and in arrears on same bill Event-based and cyclical billing on same account Leverage eBusiness Support Electronic Bill Presentment and Payment (EBPP); allow for analysis and reporting through Web interface Customizable and flexible invoice e.g. marketing and formats advertising Allows for customized fields on account and invoice Supports product bundling Bill for convergent cable, telephony and data services packages Chapter 5 - The Enterprise OSS Platform APPLICATION KEY REQUIREMENTS DETAILS Processes Class 5 switch type call For local, long distance, detail records (CDRs) calling cards and special services Supports maintenance and repair charges (T&M) and maintenance contracts or leases for equipment Integrated with US telephony tax package Provides initial bill on installation, then regular bill on cycle data Ability to adjust, re-rate and re-bill Support multiple payment types Lockbox, credit card, debit, Support bar-coding on bill for insert handling on bill production Support regional promotions Key Configuration Components Product Catalog Product hierarchy, product Should also be able to de- configuration rules, pricing couple product catalog if structures, and promotions should owned by other application all be configurable Customer Flexible customer hierarchy e.g. corporation, division, Hierarchy structures department, user Table 4. Order Management (OM) and Provisioning APPLICATION KEY REQUIREMENTS DETAILS Order Management External interfaces Integrate with CRM, (OM) and gateway, work force Provisioning management and inventory Ability to query other IICs' e.g. for long distance systems to check order or services or other types of activation status retail/resale Authorization assignments based on product or service authorization procedures Ability to manage jeopardy e.g. alert missed deadlines situations proactively and long pending orders Ability to define workflow and work queues via business rules The Ultimate Guide to Building and Delivering OSS/BSS APPLICATION KEY REQUIREMENTS DETAILS Workflow err