 provide an overall view, while regional care managers are responsible for handling all the care-related issues within their regions. The operator is also responsible for participating in the planning and scheduling of the care activities concerning the services that the vendor is expected to provide. The operator nominates its staff and management for participating in the care-related meetings and acts as an interface towards the vendor for providing relevant details of plans and activities scheduled by the operator and for reporting problems. The vendor initiates activation of required services agreed with the operator as a part of the care agreement before and during the care phases. They work in symbiosis to ensure smooth operations during transfer of the whole system or part of it into the operational phase, as well as when accepting the delivered system. The vendor organises a controlled transition of responsibilities within its teams, when the network goes from the implementation to the care stage. A master care plan is prepared and all related schedules and updates are formulated on a steady basis, with effective coordination between the operator and vendor teams. The care plan is proposed to the care management team of the operator by the care management team of the vendor. Care meetings are organised on a planned basis between different organisational levels of the two sides and reports of each meeting with agreed action points are delivered by the vendor to the operator regarding the delivery of care services, as well as various achievements and difficulties faced during the reporting periods. Hardware Support All hardware units come with a standard warranty period of 12 months from the date of shipment, unless some other arrangement is made. An extended hardware warranty service provides an additional warranty period of six months from the date of the return shipment or to the end of the original warranty period, whichever is longer. The vendor honours its obligation to repair or replace the defective