on. NGNM service level requirement is to bring in agility to service manage- ment by mass customization. Similar to simplicity in customer experience, the service management should be made simple using the customization. Next Generation Network Management (NGNM) Context and location-based service can be specified as a requirement in a service level under NGNM, though this has already been implemented in most systems. Context aware services would ensure that the customer would be offered a service based on the current context. An example would be that the customer takes some pictures using his/her user equipment from a place that does not offer internet access due to reasons like low signal strength. Now the pictures get stored in the user equipment and when the customer moves to a location where the signal strength is restored, he/she is prompted with a message on whether the service of uploading the pictures to a personal album on the web needs to be issued as a service request. This message to offer the service is based on the user context and understands what the user might want. Location-based services identifies the user location and sends appropriate service requests that might be of interest to the user when in a specific location. 3. Operation requirements: Minimal manual intervention is the key operation requirement in next generation network management. Automatic provision- ing, as well as automatic handling of issues, is expected from new management capabilities. A single click to provision a service should enable all the service capabilities in configuring the service parameters, setting up the underlying network to provisioning individual elements in the network to offer the service and finally to provision billing of the customer for the service. Event driven management system should parse events to identify issues, raise alarms in the case of SLA jeopardy, and take corrective action based on preprogramed rules to avoid SLA breach. The operational environment comprising of the service, network, and 