vation Introduction The Provisioning Bottleneck Service Management in the Intelligent Network Measuring QoS at the Customer Layer Real-time Service Controls Self-service Provisioning Service Provisioning for xDSL and IP-VPNs 6.7.1 Provisioning xDSL 6.7.2 Voice-over DSL (VoDSL) 6.7.3 IP-VPNs Service Provisioning and Activation Products 6.8.1 NetBoss Suite from Harris 6.8.2 Orchestream Service Activator OSS Framework for Provisioning 6.9.1 Simplifying Service Activation 6.9.2 Provisioning Framework Architecture 6.9.3 Provisioning Framework Flow and Core Functions 6.9.4 Provisioning Templates 6.9.5 Template and Other Parameters 6.9.6 Filters and Rules 6.9.7 Application-specific Extension Modules 6.10 High-level Product Case Study 6.10.1 Product Overview 6.10.2 Infrastructure and Interfaces 6.10.3 Domain and Element Management 6.10.4 Service Provisioning and Enhancement 6.11 CallGate Service Provisioning Functionality Contents 6.12 Service Provisioning OSS Solution 6.12.1 Service Orders 6.12.2 Work Orders 6.12.3 Product Domains 6.12.4 Service Groups 6.12.5 Service Level Agreements (SLAs) 6.13 Conclusion Implementing Service Level Management Introduction The SLA Universe End-to-end QoS Industry Initiatives Technology Example: Key Quality Indicators for Wireless Services Measurement 7.7 Conclusion Telemanagement Forum:TOM Introduction What is the Telecom Operations Map? TMN and a Business Reference Model are Foundations of the TOM End-to-end Process Flow Telecom Operations Map in 3-D Business Relationships with Suppliers/Partners Service Provider TOM Application Example: Network-detected Fault/QoS Problem 8.9 Conclusion Telemanagement Forum: eTOM Introduction Top-level View of the eTOM eTOM Operations Processes 9.3.1 OPS Vertical Process Groupings 9.3.2 OPS Horizontal Process Groupings eTOM Strategy Infrastructure and Product Processes 9.4.1 SIP Vertical Process Groupings 9.4.2 SIP Horizontal Process Groupings eTOM Enterprise Management Processes 9.6 Conclusion Network Inventory Management 10.1 Introduction 10.2 The Bu