lifecycle management-provides the capabilities necessary to support the end-to- end handling of a customer's order. Orders may be for new service, or may be for moves, changes, or cancellation of an existing service. The experience of ordering will change in services built on the network cloud, as customers will experience provisioning in near real-time. 4. Usage and event management-focuses on end-to-end management of network cloud usage and events, including transforming from the traditional vertically oriented archi- tecture to a decomposed function-based architecture. This will drive common collection, mediation, distribution, controls, and error processing. The scope of this includes usage User Experience Self-Service Portals B2B API eBonding Internal Agents/Users End to End BSS Orchestration Sales Orchestration Order Orchestration Billing Orchestration Customer Finance Orchestration BSS Functions Customer Sales & Marketing Order Lifecycle Usage & Event Billing Customer Management Management Management Finance Sales Account Mgmt. Billing Account Collection/Analytics Customer Mgmt. Receivables Order Mediation/Enrichment Information Mgmt. Campaign & Funnel Mgmt. Creation Mgmt. Publish/Subscribe Rating & Balance Customer Insight Solution Mgmt. Mgmt. Inquiry/ Dispute Mgmt. Order Management & Adjustment Error Processing Contract Mgmt. Bill Calculation Mgmt. Customer SLA Mgmt. Compensation & Controls Bill Format / Collections Results Rendering Mgmt. SOURCES Service Availability & Qualification Provisioning Design Service & Network Activation Dynamic Configuration Service Design & Master Service Policy Data Collection, Analytics & Active & Available Creation Orchestrator Events Inventory FIGURE 7.16 BSS scope in the network cloud environment (ONAP view). The Network Operating System and events that are required for real-time rating and balance management, offline charg- ing, configuration events, customer notifications, etc. 5. Billing-focuses on providing the necessary functionality to manage billing accounts, cal