 that is designed for such management. Appendix F includes a summary of tasks that one may encounter in implementing a group-oriented a video communication system. It is important to begin such a project with site selection and site preparation. Because they may require significant installation periods, network services should be ordered early in the project. Shortly before equipment installation, network services should be extended into the building and the equipment location, and should be tested and accepted. Next, equipment and peripherals should be installed, generally by a vendor or a system integrator. Before the production phase of the project, plans should be established for internal promotion and training. The project manager should develop scheduling and confirmation systems, and consider how users should allocate operational costs. A haphazard implementation is likely to negate meticulously planning. Vendors can assume much of the burden, but overall success or failure falls to the customer. System promotion is most effective when an insider, someone who understands the inner workings of an organization, coordinates it. Senior management support is the key differentiation between long-term failure and success. SITE SELECTION Acceptance of video communication includes the willingness of users to change how they do things. To foster new habits, conference facilities should be convenient and accessible. In a large campus, the system should be located centrally or placed near those who may use it the most. Putting a fixed-location system in a room that is also used for non-video meetings may result in under-use of systems due to lack of room availability. The equipment may sit idle in high-demand space. Executives play a lead role in developing a video communication culture, SO astute systems integrators recommend putting group-oriented systems where executives can easily access them. Moreover, strategically-positioned signs can elevate awareness and help first-time users locate a facility. To facilitate 