ovide control for system diagnostics. It needs to monitor different protocols in real time. Chapter 9: Questions to Ask of a Service Provider Offering and an SBC Vendor Other Questions about Operations and Management Does the product support being managed by an external element management system (EMS)? Does the product support configuration and management via a GUI such as Hypertext Transfer Protocol with security (HTTPS)? Does the product support configuration and management via CLI (SSHv2)? Does the product support a separate management interface? Does the product support Admin Auth Terminal Access Controller Access-Control System (TACACS+)? Does the product support Admin Auth Remote Authentication Dial-In User Service (RADIUS)? Does the product support Admin Auth Lightweight Directory Access Protocol (LDAP)? Does the product support a minimum of two levels of access (super user and read/write)? Does the product support multiple remote syslog destinations? Does the product support session Call Detail Records (CDR) with the capability to export these records through automation, syslog, or SNMP? Information in CDR should contain at a minimum DNIS (DID), ANI, start/stop time, duration, min/ave/max MOS, origination IP, and destination IP. Does the product support system backups via the management GUI/CLI? Does the product support periodic backups to redundant backup servers via onboard automation or script? Does the product support system restores via the management GUI/CLI? Does the product support SNMP v2/v3? Does the product provide a list showing Management Information Bases (MIB) and OIDs for your product? Does the product support the Remote Network Monitoring (RMON)? Does the product support Link Layer Discovery Protocol (LLDP)? Does the product support Real-time Alarming monitoring via the management GUI/CLI? Does the product support Real-time Monitoring via the management GUI/CLI? Does the product support Scripting (CLI, API, XML, and SAS)? Does the product support alarming for Mean Opinion Score (MOS) belo