atures are provided? Multipoint Control Unit (bridge) required? Is it included? Multipoint file transfers supported? Multipoint capabilities-broadcast one-to-many Multipoint capabilities-can all desktops interact with one another? Multipoint capabilities-maximum number of simultaneous conferees? Password protection? Conference attendance control features Standards supported When one first signs on to a conference, does the system display the number of meeting participants and the names of the other sites? Miscellaneous Features Does the product offer traditional "voice" features (do-not-disturb, call forward, call waiting and hold)? Does the product offer video messaging? What compression method is used to compress audiovisual files? Context-sensitive on-line help or application "assistant" to guide user? Audio-only callers included in conference? Call center features? MPEG video file playback from video sources? Cost per desktop Personal Conferencing Product Evaluation Criteria Cost of server Concurrent-use licensing cost Other miscellaneous costs Installation and Performance Tests Ease-of-installation, as rated by microcomputer-oriented trade press & surveys? Trial installation. How easy is the product to install? Does the product include a quick install feature? Does the package also include an uninstall feature? Is documentation adequate? Does the system minimize the transfer of non-essential data (e.g., mouse movements) in performance tests? How fast can the system transfer files? Did you encounter any bugs that crashed the application during performance tests? Supplier Support / Commitment to Customer's Success What support (applications, installation, testing) does the supplier provide? On screen diagnostics and messages provided? Are application and installation notes offered on line? Does the manufacturer offer low-cost (no cost) upgrades to allow the installation to keep pace with product evolution? Does the manufacturer publish a list of known bugs and product shortcomings and provide information on wh