der is being raised Order type This is where the type of work that the service order requires to be done is specified Status Status options depend on the particular network management centre. Possible statuses are Proposed/Recommended/Reviewed/Approved/Cancelled/Closed Status date The date at which the current status was attained Service type The type of service that the customer has ordered (e.g. PSTN - Analogue) Traffic application This is the purpose of the service, e.g. Access, exchange-based, point of presence (POP)-based Site A The location where the service begins Site A address This is automatically populated Site B The location where the service ends Site B address Similar to site A address Speed The speed at which the circuit operates Circuit name One way of ensuring that circuit names are unique is by appending site A with site B with speed and then appending a 3-digit number to the result Priority The level of urgency of the service order Protocol The communication protocol to be used, such as TCP/IP Number of channels The number of channels that are allocated, in the case that the service is bandwidth-based Interface type This is the type of connection, such as V35, RS232, RS422 RTS number "Request for Technical Study" identification number PTS number "Preliminary Technical Study" identification number Installation cost This is the cost of installing the service Equipment rental cost Monthly charge for renting the equipment Monthly rental Monthly charge for the service, not including the equipment cost The person who accepts the work outlined in the service order has their name recorded along with the date on which they accepted the work. Whether or not the work specified in the service order is necessary or appropri- ate may not always be obvious. In particular, it may not be clear to the Account Manager or to the manager whose responsibility it is to approve or reject the service order. It is possible that none of these people is familiar with the technical ins and outs of how a particular service 