services mostly attained the highest advertised speeds. The same is true for telephone companies that build out fiber to people's homes. However, advertised speeds were not achieved uniformly across the United States. In New York City, for example, on February 1, 2017, New York State's Attorney General, Eric T. Schneiderman, issued a press release announcing that he had filed a lawsuit against Time Warner Cable, part of Spectrum-Time Warner Cable, for advertising misleading Internet speeds. In his press release Schneiderman stated: www.TechnicalPDF.com Wired Internet speeds for the premium plan (100, 200, and 300 Mbps) were up to 70 percent slower than promised. Exacerbating subscribers' frustration at the time was the fact that subscribers in many areas of the city had only Time Warner's Internet access as a choice for Internet access. VOIP CALLING SERVICES OVER BROADBAND When voice is transmitted on broadband networks using Voice over Internet Protocol (VoIP), voice is digitized and bundled into packets to make it compatible with the data packets on broadband networks. Packets are similar to envelopes in that they include headers that specify addressee and sender information (one of the ways that they differ, of course, is that they also provide error correction). Because headers are carried along with data packets, they interface more easily with computer services such as e-mail. Standard computer platforms are used to manage VoIP services. Residential vs. Enterprise Services When VoIP services such as Skype were first available, residential customers adopted them before the more cautious enterprises saw their value and began adopting them in large numbers. Additionally, small businesses used VoIP and its related services before large enterprise customers, who were concerned with quality and security lapses. As capacity in broadband networks increased and delays decreased, larger enterprises began using VoIP and its features. Non-profits, businesses, and commercial firms commonly use conference calling, unifie