nt Changed Tue 3/13/2001 5:02 PM Contacts 0 CallXpress Voice Message 2062281 769 Tue 3/13/2001 4:55 PM Deleted Items U RightFAXE-mail Gateway A new fax has arrived from Captaris Tue 3/13/2001 4:48 PM Drafts (2) 0 Clanton, Meghan Unified Messaging Time Savings Study Tue 3/13/2001 4:46 PM Inbox (9) 0 Kincaid, Wendi Voice Message from Kincaid, Wendi M (3150) Tue 3/13/2001 1:51 PM Call Backs 0 Price, Christina Captaris e News Tue 3/13/2001 9:40 AM Meetings 0 Fechko, Rose FW: Voice Message from Outside Call Day (0... Tue 11/7/2000 2:59 PM Product info Proposals Saved Items Sent Items System Cleanup Tasks Public Folders Compliments of Newcastle Communications and Captaris have listened to an e-mail converted from text to speech and wish to respond with a spoken message, you can record your response and it will end up in the sender's e-mail box as a " .wav file" attachment. Ability to respond to a voice mail message by pressing a single button on your telephone (provided the caller has been iden- tified through the Caller ID delivery of his telephone number or through some other method.) Ability to forward faxes from your computer to another fax machine for printing. Ability to access e-mail attachments from any telephone and forward them to a fax machine for printing. Ability to forward Voice Mail messages via the Internet. Unified Messaging is typically designed to work along with Microsoft Outlook/Exchange or Lotus Notes. The Telecom Handbook Taylor & Francis Taylor & Francis Group http://taylorandfrancis.com CHAPTER 6 Call Accounting and Telemanagement Systems Call Accounting What Is a Call Accounting System? Call Accounting is a tool to help organizations manage and control telecommunications expenses. A Call Accounting System works in conjunction with a busi- ness telephone system (PBX or Key System) to track telephone calls. The resulting detailed and summarized reports provide in- formation on the specific telephone making or receiving the call and the duration, destination and cost of the call. The informa- tio