, 16 Abandon rate, 77 ARPANET, 143 Abbott, Anthony G., 126, 264 ARS, 49 access code, 37, 49 ASCII, 174 access line, 222 ASP, 169 account codes, 51 Asynchronous Transfer Mode, ACDs, 287 151, 232, 237 acoustic coupler, 238 asynchronous transmission, adaptive rate system, 240 Add-on, 71 asynchronous-to-synchronous, Agent Statistics Display, 84, 85 ATM, 151, 232, 237 agents, 76, 77 Attendant Console, 36, 41 AIOD, 51 Authorized Agent, 285 American Standard Code for Auto-answering, 240 Information Interchange, 174 Autocall, 240 The Telecom Handbook S 311 INDEX Autodial, 46 bits, 248 Automated Attendant, 95 black boxes, 120 Automated Data Collection, BLECs, 274 boards, 25 Automated Receptionist, 110 Bodin, Madeline, 230 automated workforce manage- Bodnar, Don, 270 ment software, 90 "bong" charge, 280 Automatic Answer, 81 BOS, 305 Automatic Dialing, 46 "boss-secretary" intercoms, Automatic Number Identifica- tion, 89, 91, 115, 232, 279 both-way trunk, 207 automatic privacy, 47 Branch, 21 Automatic Release, 81 BRI, 27, 231 automatic ringdown line, 227 broadband, 242 Automatic Route Selection, broadcast, 102 49, 66, 277 Broadcast Fax, 184, 193 aux line, 224 buffer, 51, 118 auxiliary, 224 buffer device, 51 Avaya, 301 Building Local Exchange AWG, 262 Carriers, 274 built-in database functions, Business Communications Baby Bells, 302 Review Magazine, backbone, 262 126, 127, 264, 300 backbone cable, 258 Business Office Supervisor, balun, 257 bandwidth, 230, 244, 248 busy lamp field, 41 Base, 11 button and buzzer, 43 Basic Rate Interface, 27, 231 battery back-up, 56, 255 bearer channels, 231 Bell, Alexander Graham, cable, 247 18, 299 Cable reports, 267 Bell System, 299 Cable Television, 282 binder groups, 262 cable trays, 252 bit, 239 Cabling Installation, 289 312 35 The Telecom Handbook INDEX CAD, 268 central office switch, 250 Call Accounting, 51 central office switches, 276 Call Agent, 146, 151 Central Processing Unit, 29, Call Alert, 82 Call Back Fax, 185 Centrex, 99, 227 Call Center Magazine, Centrum, 227 93, 179 channel ba