es with external credit agencies. Offer availability checks the services offered by the service provider that are available in the customer area. Finally the customer is qualified against the order, which is validated based on contract and billing rules. The billing dates and the due dates for payment of billing are identified along with the service level agreement to be executed with the customer. 34. Capacity planning: When an order is placed by the customer, the order has to be completed before a date communicated to the customer as the order completion data. Improper capacity planning can result in the work order not getting completed on time. Capacity planning solutions consider the projected time of capacity restraints and helps service providers to determine the best way to run their work force management application to overcome the prob- lem, either by running more shifts, adding capacity, or taking some other action. Capacity planning solutions are intended to accommodate current and pro- jected demands while delivering consistently high performance. The planning Management Applications applications help to forecast resource needs in order to avoid emergency provisioning of resources. Good capacity planning solutions increases pro- duction throughput, identifies and eliminates production bottlenecks, and increases visibility into production plan and work orders. 35. Product/service catalog management: The service provider offering can be a product or service. The management of catalogs associated with the service or product of the service provider can be done using catalogue management solutions. Each product/service will comprise of multiple components. Each of these components may be designed and developed by different depart- ments in an organization. This makes it important to model the product/service and manage the catalogs associated to the components of the service/product and for the product/service as a whole. Some of the components may also be shared for reuse. The individual departments worki