 and complex legal and societal issues will emerge. This includes network neutrality, which is the ability of users to access content from any site regardless of protocols at the site and whether the site's provider also owns broadband services over which the site operates. This is a thorny issue that is currently being hashed out by governments and provid- ers. Broadband wireless and wireline providers are concerned that they will not be adequately reimbursed for continuing to upgrade their network facilities. Broadband providers want to be compensated for transmitting services from other companies such as video streaming and online games that consume large amounts of their networks' capacities. The Internet has materially altered the way business is conducted. The high speeds and expanding availability of the Internet are the main reasons that impromptu, low-cost video conferences on laptop, desktop, and tablet computers occur with ever-increasing frequency. It is no longer necessary to equip a separate room with specialized video equipment to conduct video conferences. High-quality video conferences are now regularly held over the Internet between employees who might be at their desks or traveling practically anywhere around the globe; thus, remote employees, partners, and customers are able to conduct business with organizations in real time from distant locations. The Internet has spawned entirely new industries and caused others to shrink dra- matically. Music sales are no longer distributed mainly through retail stores. Rather, many consumers download individual songs of their choosing instead of buying an entire CD. Online book sales are the major reasons that many bookstores have closed and Amazon has flourished. Book sales are continuing to change. Increasingly, people are choosing to purchase lower-cost e-books that they can download directly to their tablet computers or e-readers. As the volume of e-book sales grows, this will impact authors and publishers, most of whom will earn drastically lower rev