Co-location: ILECs are required to allow competitive IICs to lease space in their switching centers, where IICs may then house their own network equipment in close proximity to the ILEC's network access points. This practice is called co-location. Command Line Interface (CLI): A text-based low-tech interface typically used to configure network devices. Committed Information Rate: The term used to connote quality of service parameters in a frame relay network. Common Management Information Protocol (CMIP): A complex network management protocol that was once part of TMN's foundation. Connector: A custom interface developed for a specific application to enable it to communicate with a specific enterprise application integration (EAI) product. The Ultimate Guide to Building and Delivering OSS/BSS Connectors are reusable, configurable and generally reduce the effort involved in integrating multiple applications. CORBA - Common Object Request Broker Architecture: An standardized integration technology set, developed by the Object Management Group, based on object-oriented principles and designed to allow open integration and data translation among disparate systems. Cross-connect: The process or physical implementation that allows IICs to link to each other's networks. A cross connect can also be type of equipment in a switching office that unwraps and redirects masses of traffic as they traverse a network - much like a network crossroads. CTI - Computer Telephony Integration: When a customer enters information into an interactive voice response system, CTI technology acts upon that information to call relevant data to the appropriate CSR's desktop CRM applications. Hence, information coming from the telephony realm is integrated with computer-based applications and data. Customer Premise Device (CPE): A network element that resides on the customer premise (building, home, etc.). Typical CPE devices are routers, cable/DLS modem and set-top boxes. Customer Relationship Management (CRM): The practice or process by which 