er information management: Managing information about the customer is a critical activity of the telecom company both for increasing the customer satisfaction levels and to plan services based on customer insight. Customer information management solutions help to efficiently leverage customer information to improve the operational efficiencies of the ser- vice provider. This results in enhanced customer satisfaction, improved work- force productivity, and revenue. Informed decision making, the key to continuous improvement, is done with managed customer information. These solutions offer better visibility and a unified view of customer information. Management solutions also ana- lyze the customer information and perform correlation to generate reports that can leverage customer information in marketing and sales activities. 23. Revenue assurance: Solutions for revenue assurance are intended to maxi- mize revenue opportunities and minimize revenue leakage. While revenue leakage can occur as part of operations planning and support, the most common cause is fault bill records. Leakage also occurs as part of the pro- cess and management practices including quality. The actual causes of leakage and the percentage loss from a cause, varies from telecom company to company. The usual process employed by a revenue assurance solution is to check for the most common revenue leakage scenarios, identify the actual cause that are affecting the company, make a measure of the scale of leakage due to each cause, correct the leakage cause, minimize the leakage, and reevaluate the causes. This leads to continuous improvement. 24. Transaction document management: This is used for applications that require invoices generated for customer billing. These applications convert text and image content to print streams. When the report document is a Web format, the content is converted to Web-ready stream. These streams can then be displayed on a variety of media including paper bills. The document production has three main steps. They are 