le transfers and electronic integration (either point-to-point or Vitria-based). Chapter 5 - The Enterprise OSS Platform Rating and Discounting Customer Account Customer Management Bill Calculation and Invoice Order Entry/ Payment Processing and A/R Management Management Collections/Treatment Sales Force Clarify Automation Portal Configuration/ Vitria Provisioning Asset Management Engineering/ Capacity Management Oracle Web-Based Customer Visionael Profile/Product Info Work Force Operational Correlation Management Electronic Bill Presentation and Payment Phase 1 Element Correlation Web-Based Order Phase 2 Entry/Status SLA/Performance Web-Based Trouble Phase 3 Management Reporting/Status Micromuse Web Portal Figure 19. Case Study 2: MSP - Web Hosting/Collocation Services Business Definition In 2000, many new upstarts and subsidiaries of established IICs emerged. They focused on becoming global leaders in facilities-based hosting and managed services for midsize and large businesses. Demand for Internet services has resulted in limited data center space for Web servers. Managed services companies provide a comprehensive approach to migrating, deploying, monitoring and scaling Web sites, applications and transactions. Sample Architecture The MSP decides to deploy its OSS platform in 3 phases. Phase 1 includes: - Basic ordering and account management functions (Clarify) - Network monitoring and fault management (Micromuse) - Data center configuration and provisioning (Visionael) - Billing (Portal) - Asset management (Oracle) - Integration (Vitria) Phases 2 and 3 add enhanced functionality including: - GIS capabilities (Visionael) The Ultimate Guide to Building and Delivering OSS/BSS - Web portal (custom) Work Force management (MDSI) - Quality of Service and SLA management (Micromuse) - Robust customer care (Clarify) Customer/ Customer Order Info Provisioning Order Info Order to Sellers Profile Troubles Order Management Capacity Capacity Availability Electronic Bill Presentation and Payment Network Inventory Gateway t