 software. Hence, we can see that operations tasks that are repetitive can be completely automated. This saves not only operational expenses but also time and reduces the chances of mistakes. Enhances tracking and SLA conformity: An important aspect of operations teams at a CSP is to track the open tickets for faulty equipment and software. Over a period of time, this can aggregate to thousands for even a small-sized network. It becomes next to impossible to manage the tickets and follow up on each of these manually. Here too, automated tools come to the rescue. These tools can check the status of each of the tickets in a multivendor environment and can generate reports highlighting issues and their criticality and the status of each of the issues. It can also flag when the SLA is not met on any of these issues and send reminders to the concerned parties. Hence, automation enables the operations team to better track tickets and follow up on critical ones. Also, sophisticated reports can be generated for the SLA times for each vendor for their equipment, and these can be used to follow up with each one for conformity. Thus, automation brings operational efficiency and excellence when it comes to tracking and SLA conformance. Introduction to network orchestration Achieves operational excellence: As we have already discussed in various parts of the book, an efficient and innovative operations team is one of the key contributors to an MNO's success. This particular vertical has tremendous scope for innovation and automation. The better an operator knows its network, the smoother it will be able to operate it, hence comes the need for observability. There are many software products available in the marketplace that promise to provide visibility in a single pane of glass. What this really means is that all the complicated technology in a network is abstracted and a simple intuitive dashboard is made available. Let's understand what this complexity is really about. There would be thousands of pieces of equipment in the 