ions - such as IP, call waiting, unified messag- ing, multimedia multicasting, conferencing and collaborative applications - and their underlying network infrastructure will bring new attention to internal accounting and charge back systems." Telemanagement Systems While Call Accounting focuses the allocation and charge back of costs associated with calls, outside lines and equipment, Telemanagement systems keep all the information supporting the Call Accounting system up-to-date. Facilities Management is sometimes called Telemanagement. In 1976, Anthony G. Abbott founded a company called Com- mercial Software, Inc. which addressed the requirements of 126 $ The Telecom Handbook CHAPTER 6 managing telecommunications equipment and services using the computer. This was the first company in the telemanagement soft- ware business. Mr. Abbott is now CEO of Comware Systems, Inc., Www.comware-usa.com , which has a large installed base of telecommunications management software users. The older customers continue to be supported while Comware builds new systems that support the emerging client/server model of com- puting and telecommunications. An article authored by Mr. Abbott for Business Communica- tions Review explains Telemanagement: The primary reasons for using telemanagement software are: 1. The responsibility for record keeping has fallen on the user. You cannot rely on the telecommunications service provider or the telephone system vendor. 2. As telecommunications expenses increase, the need to manage and allocate these costs becomes even more important. 3. The proliferation of suppliers results in more invoices and separate points of contact. Telemanagement systems have developed the following applications: Order/Inventory System This is a system that automates the process of creating and managing work orders for telecommunications equipment and services. It can reduce the labor associated with creating and managing work orders and, as a by-product, automati- cally create a detailed inventory of all telecommunic