wns involved in the bill in coming up with the final amount to be paid. This is mostly the case with the first bill from the service provider, where a customer has to understand the information articulated in the bill. Accuracy in cal- culating the bill amount and the way information is articulated makes an impression of the service provider on the customer. Regular discounts and promotions, including incentives and compensations for SLA breaches go a long way in improving customer satisfaction. There are different types of reports created as part of an assurance process, some of which are used by the service provider and others useful for the customer. Let us briefly touch upon some of these reports: Network usage reports: The network utilization is evaluated using this report. The network planning can be done with this report. Any additional usage can be identified and billed. Under utilization can be monitored and resources can be reallocated for better utilization without compromising on SLA. Performance dashboards: The performance of the network elements are rep- resented in dashboards. The dashboards are prepared using performance reports collected from the network elements at regular intervals of time. SLA report: This report shows the performance of a service against the SLA. It helps to identify SLA breach and SLA jeopardy scenarios. The service pro- vider can take corrective actions to ensure that service levels remain within a predefined boundary values. SLA reports are sometime also shared with the customer to show transparency of information and improve customer satisfaction levels. Customer usage patterns: This report is published to the customer providing details of the usage. The reports are mapped to the billing cycle. For example, when the customer is billed monthly, the customer usage report will show the variations in usage based on preceding months. The change in a billed amount is also provided as a pattern for customer viewing by some service providers. Service providers also publish report