S/BSS Provisioning and Activation Flow-Through Provisioning Activation Provisioning with Trading Partners 5. Billing and Mediation Mediation and Rating Convergent Billing The IP Effect Billing Schemes QoS and SLAs Network and Trouble Management Network Management Systems (NMSs) Trouble Management Systems Policy Management OSS in the Cable World OSS and the Web Portal The Web Portal as an OSS Component Defining eBusiness for the IIC Marketplace Chapter 3 - Automating the Internet Infrastructure Supply Chain 1. What Stands in the Way? Interconnection as a Choke Point 2. Lack of OSS Integration Why the Focus on Technology? 3. The Internet Infrastructure Supply Chain: Basic Components Wholesale-Retail: The DSL Example Digging Deeper Communicating with the Wholesalers The Internet, Workflow and Gateways Cable's Last Mile Provisioning a Cable Modem 5. New Challenges for Cable OSS Real-Time Provisioning Open Access Device Conflicts The Growing Network Voice Services Infrastructure Services vs. Virtual Services Table of Contents 6. The Mobile World The Mobile Supply Chain 7. OSS for the Mobile IIC Basic Mobile Provisioning Process - CSR Based 8. Looking at Some Missing Pieces Content Transformation 9. OSS for 2.5 and 3G Networks Moving Forward Chapter 4 - Developing an OSS Strategy Value Proposition and Business Strategy Products and Services Strategy Network Strategy Sales and Service Strategy Budget and Investment Strategy Funding Strategy Operational Strategy Configuration and Process Enabling Competitive Differentiation Business Partner Integration and eBusiness Capability Flow-Through Business Intelligence Developing an Implementation Strategy The Build vs. Buy Decision 5. Big Bang vs. Phased Deployment The "Big Bang" Method Developing a Phased Approach 6. Best-of-Breed vs. OSS-in-a-Box In-House or Outsource? 7. Risk Mitigation Strategies 8. Lessons Learned Chapter 5 - The Enterprise OSS Platform 1. OSS Vendors 2. Evaluating the OSS Vendor and its Goods Vendor Origins 3. Understanding Vendor Solutions Customization 