ber of provisioning failures. The basic operation of a data integrity management solution is to identify discrepancy and do synchronization of data. 15. Sales force automation (SFA): This is a solution that automates the business tasks of sales. The SFA gives the sales team the ability to access and man- age critical sales information. As sales involves frequent traveling, it is quite common to have sales force applications accessible through a PDA or laptop. In such scenarios, synchronization for sharing data and merging new and updated information between off-line users and the sales force application server needs to be implemented. SFA helps to track sales inquiries and seamlessly route sales personal to the right location by interaction with workforce management module. With sales force automation, sales representatives get instant access to the latest prospects that improve the chances of getting business. SFA give organizations clear visibil- ity into their sales pipelines. Accurate, timely forecasts of revenue and demand using SFA help sales to achieve higher profits. Most importantly, workflow auto- mation helps standardize sales processes for greater operational efficiency. 16. Collection management: This application is intended to manage the bill amount collection from customers. Regular audits using the collection sys- tem helps to identify the collecting debt. The presence of up-to-date records enables seamless recovery of amounts from the clients. The collection man- agement solution helps to define the daily collection amounts and strategy. These activities are performed using real-time data and are expected to be accurate. Various distribution models are supported in most collection man- agement solutions. It is a transaction management system that supports bill- ing in a service provider space. 17. Billing management: This application is intended to perform and optimize the tasks involved to produce a bill for the customer. Billing solutions can produce invoices in a variety of formats similar to 