rvices", 2000, Kluwer Academic Publishers. 21. Spolidoro, F and Rodriguez, N. "Distributed Environment for Web-based Network Management", 2001, Empresa Brasileira de Telecomunicacoes, Brazil. Bibliography 22. Telemanagement Forum. "eTOM Business Process Framework", Document No. GB921, May 2001. 23. Telemanagement Forum. "Telecom Operations Map", Document No. GB910, March 2000. 24. Tenor Networks product documentation. 25. Tsang, DHK and Kuhn, PJ (Eds). "Broadband Communications: Convergence of Network Technologies", 2000, Kluwer Academic Publishers. 26. Varro product documentation. 27. Venieris, I and Hussmann, H (Eds). "Intelligent Broadband Networks", 1998, Wiley. 28. Vittesse product documentation. Abbreviations Third-generation Mobile Partnership Project 3GPP2 Third-generation Mobile Partnership Project II Available Bit Rate Add/Drop Multiplexer (A)DSL (Asynchronous) Digital Subscriber Line Automated Main Distributing Frame Application Programming Interface Address Resolution Protocol ASCII American Standard Code for Information Interchange ASN.1 Abstract Syntax Notation 1 Asynchronous Transfer Mode Back-end Bit Error Ratio B-ISDN Broadband ISDN Business Process Re-engineering Call Admission Control Clarity Configuration Manager Code Division Multiple Access Call Detail Record Cell Delay Variation Centrex CENtralised EXchange C-Flag Contingency Flag Chief Executive Officer Common Interface Model Command Line Interface Cell Loss Ratio Common Management Information Protocol Configuration Management Server Customer Network Management Central Office Equipment Component Object Model CORBA Common Object Request Broker Architecture Customer Premises Equipment Customer Relationship Management Abbreviations Compact Service Node Cell Transfer Delay Connection Termination Point Database DiffServ Differentiated Services Device Intelligent Module Domain Object Model Digital Subscriber Line Document Type Definition Dual-tone Multi-frequency (D) WDM (Dense) Wave Division Multiplexing Digital Cross Connect Enterprise Applica