g Resource Trouble Management Resource Performance Management Resource Management and Operation Support and Readiness Conclusion Additional Reading NMS Products Introduction OpenNMS AdventNet Web NMS HP OpenView IBM Tivoli Telecom Network Management Products Contents Conclusion Additional Reading Introduction SNMPvl SNMPv2 SNMPv3 Conclusion Additional Reading Information Handling Introduction ASN.1 15.2.1 ASN.1 Simple Types 15.2.2 ASN.1 Structured Type Conclusion Additional Reading Management Information Base (MIB) Introduction Types of MIB MIB-II SNMPvl MIB SNMPv2 MIB SNMPv3 MIB Conclusion Additional Reading Next Generation Network Management (NGNM) Introduction NGNM Basics TR133 M.3060 Conclusion Additional Reading XML-Based Protocols Introduction XMLP Overview XML Protocol Message Envelope XML Protocol Binding Contents Mapping with SNMP 18.5.1 Messaging 18.5.2 Transfer of Message 18.5.3 XMLP-Based Management Framework NETCONF Conclusion Additional Reading SECTION III OPERATION/BUSINESS SUPPORT SYSTEMS (OSS/BSS) What Is OSS and BSS? Introduction Service Providers Drivers for Support Systems What Do Support Systems Offer? 19.4.1 Support Systems to Manage the Customers 19.4.2 Support Systems to Manage Service 19.4.3 Support Systems to Manage Resources Defining OSS and BSS From TMN to eTOM Few OSS/BSS Processes Conclusion Additional Reading OSS/BSS Functions Introduction Fulfillment Process Assurance Process Billing Process Conclusion Additional Reading NGOSS Introduction NGOSS Overview NGOSS Lifecycle SANRR Methodology eTOM Model Contents Conclusion Additional Reading Telecom Processes 22.1 Introduction 22.2 eTOM Integrated Approach eTOM and ITIL in ICT ITIL Processes Implemented with eTOM Business Process Flow Modeling Conclusion Additional Reading Management Applications Introduction Overview of Applications Conclusion Additional Reading Information Models Introduction Shared Information/Data Model (SID) Common Information Model (CIM) Conclusion Additional Reading Standard Interfaces Introduction MTOSI Overview