for telecom networks : an introduction to network management / Kundan Misra. p. cm Includes bibliographical references and index. ISBN 978-1-85233-808-4 ISBN 978-0-85729-400-5 (eBook) DOI 10.1007/978-0-85729-400-5 1. Telecommunication systems-Management-Data processing. 2. Telecommunication systems-Quality control. 3. Computer systems. I. Title: Operational support systems for telecom networks. II. Title. TK5102.84.M57 2004 384'.068'4-dc22 2004041727 Apart from any fair dealing for the purposes of research or private study, or criticism or review, as per- mitted under the Copyright, Designs and Patents Act 1988, this publication may only be reproduced, stored or transmitted, in any form or by any means, with the prior permission in writing of the publish- ers, or in the case of reprographic reproduction in accordance with the terms of licences issued by the Copyright Licensing Agency. Enquiries concerning reproduction outside those terms should be sent to the publishers. Computer Communications and Networks ISSN 1617-7975 ISBN 978-1-85233-808-4 springeronline.com © Springer-Verlag London 2004 Originally published by Springer-Verlag London Limited in 2004 The use of registered names, trademarks etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant laws and regulations and therefore free for general use. The publisher makes no representation, express or implied, with regard to the accuracy of the informa- tion contained in this book and cannot accept any legal responsibility or liability for any errors or omis- sions that may be made. Typesetting: Gray Publishing, Tunbridge Wells, UK 34/3830-543210 Printed on acid-free paper SPIN 10956991 Preface This is a book about management of telecommunications networks. Our goal is to explain what is involved in day-to-day network management. In particular, we answer the questions: 1. What is a network management operational support system (OSS)? 2. What does network management OSS software do? Telec