uration Order Entry/ and Pricing Cross Sell and Up Sell Bill Presentation Bill Inquiry and and Payment Adjustment Order Decomposition Order Entry/ Customer Account and Workflow Management Order Status Management Trouble Report/ Trouble Customer/Subscription Status Management Configuration Performance Service Configuration Reporting and Assignment Inventory Management Network, CPE, Servers Enterprise Application Integration Network Activation Service Activation Usage Analysis Specific User Mgt Security and Permissions Servers, Applications Service Deployment Authentication Performance and Authorization Monitoring QoS and Phase 1 Service Assurance Customer SLA Phase 2 Service Management Phase 3 Phase 4 The Ultimate Guide to Building and Delivering OSS/BSS Process Review Program Planning and Organization Data Gathering Program Tracking and Monitoring Package Configuration Inter-project Coordination Data Migration Issue, Change, Risk Management Testing and UAT Program Management Release 2 Package C Implementation End-to-End End-to-End Integration Package D Integration Testing Implementation Testing Integration Development Test Planning Integration Lab Setup Test Case Development Integration Test Execution Figure 15. BusinessEdge Solutions' OSS Implementation Program Overview Chapter 5 - The Enterprise OSS Platform Implementation Program Plan Phasing Strategy Enterprise Architecture Business Process Design Guiding Principles Process to System Mapping Migration and Test Strategy User Roles and Responsibilities Program Management Requirements Definition and Roadmap and Process Package Selection Architecture Engineering Release 1 Package A Business Objectives Implementation Requirements - Functional and Technical Market Survey, Vendor Shortlist End-to-End Package B RFP Process Integration Implementation Testing Vendor Evaluation Vendor Selection Integration Development Enterprise Architecture Integration Scope Integration Requirements Design Specification Coding and Development Test Planning Unit and System Testing The U