or as part of call center software. E-mail response management software installed on an organization's www.TechnicalPDF.com server routes e-mail messages to agents by topic, subject, and content. If appropriate, the software can automatically respond to the e-mail. Natural language software for written language is capable of interpreting and extracting concepts in e-mail messages. It can link phrases in a meaningful way. E-mail response management systems also create reports based on the number of messages received, by message subject, date, and content. This provides management with information on which web sections need to be improved. E-mail response management software pulls out messages to managed mailboxes such as those addressed to generic functions such as info@company.com, techsupport@company.com, and sales@company.com. They route them to groups of agents or respond to them with an automatic reply, based on subject, message, and content. Automatic Links to Customer Relationship Management Customer relationship management (CRM) is a customer-centric strategy that aims to make information such as customers' transaction histories accessible across the entire organization. CRM can comprise many elements including sales automation with automated proposals and brochures available to representatives. CRM also includes marketing tools that track the impact of direct mail, e-mail, and Internet-based campaigns. In addition, customer service with links to billing, payment status, purchase histories, open issues, and universal queues are considered part of CRM. The largest providers of CRM software are Oracle, SAP, and Siebel Systems. Telephone systems such as Ring Central automatically link agents handling incoming calls to the CRM information about callers SO that agents have ordering and other information to more quickly answer and resolve customers' issues. The caller ID with the called www.TechnicalPDF.com party's telephone number automatically links call center agents to the appropriate CRM data. Voice Respons