Messaging, and E-Mail through UC Desktop Video Conferencing Video Conferencing Immersive HD Video Conferencing Communications Platform as a Service (CPaaS) VS. Hosted IP PBXs Contact Centers-Efficiencies for Incoming and Outgoing Communications Voice Response Units-Routing - and Accessing Information via Touch-Tone or Speech Appendix Part II Industry Overview and Regulations 3 Competition, Industry Structures, and Regulations Introduction The 1984 Breakup of AT&T The Telecommunications Act of 1996 Costs and Competition for Cable TV Services in the United States The Transformation of AT&T, CenturyLink, and Verizon into Conglomerates AT&T, Verizon, CenturyLink and Comcast-Recent Acquisitions Cable TV Providers-Comcast, Charter, COX Communications, and Altice www.TechnicalPDF.com Regulatory Issues Utility Pole Attachments-Critical for Universal Service and Rate of Return Decreasing ICC Payments for Connecting Traffic-Gradually Being Reduced Alternate Connect America Model Lifeline Subsidies for Low-Income Residents Media Consolidation Issues Spam Calls-Robocalls - Legislation to Protect the Privacy of Minors Lobbying Efforts to Influence Regulations The State of the Industry- Consolidation via Mergers Competition to Telephone, Mobile, and Cable TV Companies Mobile Operators Consolidation of Mobile Providers Selling Wholesale Network Services Other Competitors to Broadband Providers-Overbuilders Agents Resellers-Mobile Virtual Network Operators Non-Traditional Competitors: Alphabet, Apple, Amazon, Facebook, Twitter, Snapchat, and Microsoft Google-A Search Conglomerate that Morphed into a Multi-Function www.TechnicalPDF.com Software Company Amazon-From Online Book Sales and Cloud Services to On-Ground Grocery Stores Facebook-An Influential Social Network Snapchat-A - Visual Social Network Microsoft-Office Productivity, Operating System Software, Cloud Hosting, and Xbox Twitter Apple Appendix Part III Managing Broadband Networks and Broadband Network Services 4 Managing Broadband Networks Introduction The Public Networ