g data and merging new and updated information between off-line users and the sales force application server needs to be implemented. SFA helps to track sales inquiries and seamlessly route sales personal to the right location by interaction with workforce management module. With sales force automation, sales representatives get instant access to the latest prospects that improve the chances of getting business. SFA give organizations clear visibil- ity into their sales pipelines. Accurate, timely forecasts of revenue and demand using SFA help sales to achieve higher profits. Most importantly, workflow auto- mation helps standardize sales processes for greater operational efficiency. 16. Collection management: This application is intended to manage the bill amount collection from customers. Regular audits using the collection sys- tem helps to identify the collecting debt. The presence of up-to-date records enables seamless recovery of amounts from the clients. The collection man- agement solution helps to define the daily collection amounts and strategy. These activities are performed using real-time data and are expected to be accurate. Various distribution models are supported in most collection man- agement solutions. It is a transaction management system that supports bill- ing in a service provider space. 17. Billing management: This application is intended to perform and optimize the tasks involved to produce a bill for the customer. Billing solutions can produce invoices in a variety of formats similar to reporting engines. Changes in the customer account can be updated using a billing management system as it directly affects the delivery location of the bill. One of the major require- ments of a billing system is to manage the services subscribed by the customer for which a bill needs to be generated. In supporting converged billing for the service provider, the billing man- agement solution can prepare consolidated bills for a variety of networks and services that the customer has subscribed. With some 