orting engines usually offer the capability to generate reports in a variety of formats like pdf, word doc, excel, image file, and SO forth. The reports from OMS can be the order status, the orders that were not completed and the reasons, the trouble conditions that occurred during the completion of an order, the total revenue generate from orders raised on a specific service, and many more reports that help in proper planning and development of service along with an increase in customer satisfaction. OSS/BSS Functions Service Customer Pre-order and management planning and sales development Billing Order Resource subsystem management provisioning Service Trouble Workforce provisioning management management Figure 20.2 Order management module interactions. An order management system offers a set of advantages that make it an impor- tant component for the service provider (see Figure 20.2). The advantages are: Reliable service to the customer: The service requested by the customer is cap- tured as an order. The order management system has predefined formats for collecting orders for specific services. So when an order management system is used the completeness of the service details is guaranteed. In addition to clar- ity in collecting an order, the order management module also tracks the order to completion, thus ensuring that the service is rendered to the customer. Quick delivery of service: The use of an order management system auto- mates the order collection and service activation cycle. As a result, the time to deliver services is minimized. The OMS does quick credit checks to ensure the customer has sufficient credit, it can check the inventory module for resources to complete a service request, and the OMS can also trigger flow through provisioning. The order management module communicates (inte- grates) with a variety of modules to reduce the net time to deliver a service to the customer. A lot of manual processes are eliminated: Manual processes are not just time consuming, they are also error prone. In 