he degree to which one clarifies and emphasizes objectives (to both customers and suppliers) is the degree to which one is likely to succeed in proposing video communication. It is worth the effort. Video Communications: The Whole Picture CHAPTER 4 REFERENCES Shurley, Traci. "Web Cameras Cut Travel Time in Parole Cases." Arkansas Democrat- Gazette. Little Rock. November 26, 2004. Camp, Robert C. Benchmarking: The Search for Industry Best Practices that Lead to Superior Performance Quality Press, Milwaukee, Wisconsin, 1989 pp. 17-21. Caruso, Jeff. "Mission: impossible?" CommunicationsWeek July 1, 1996 n617 p. 29. Dickinson, Sarah. "Videoconferencing: hard sell, soft dollars," Data Communications May 1996 v25 n6 p. 35. Dudman, Jane. "Have you been framed?" Computer Weekly February 8, 1996 p. 38. Eccles, Robert G., "The Performance Manifesto," Harvard Business Review January- February, 1991, pp. 131-137. Gilder, George. "Into the Telecosm," Harvard Business Review March-April, 1991 pp. 150-161. Green, James Harry. The Irwin Handbook of Tele-Communications Management. Dow Jones-Irwin, Homewood, Illinois, 1989, 68-78. House, Charles H. and Price, Raymond L., "The Return Map: Tracking Product Teams," Harvard Business Review January-February, 1991, pp. 92-100. Porter, Michael E. "Competitive Strategy; Techniques for Analyzing Industries and Competitors," The Free Press, A Division of Macmillan Publishing Co., Incorporated pp. 7-83. Robinson, Teri. "Where it all begins: desktops: end-user applications drive the technology," CommunicationsWeek March 18, 1996 n601 p. S7. Simon, Alan R. How to be a Successful Computer Consultant, 2nd Ed. McGraw Hill, San Francisco, California, 1990, pp. 101-114. Smith, Laura B. "By the numbers," PC Week June 17, 1996 v13 n24 p. E1. Synnott, William R. The Information Weapon John Wiley and Sons, Incorporated 1987, 93-122. PART Two TECHNOLOGIES AND STANDARDS VIDEO COMMUNICATIONS This Page Intentionally Left Blank THE HISTORY AND TECHNOLOGY OF ANALOG VIDEO When we stop talking about the techno