clude assigning tasks, creating a circuit, designing a circuit, creating/modifying circuit work orders, creating new service order revisions and viewing the service order delivery report. OSS for Telecom Networks to Service Orders Clarity Service Orders Project # CSRF Request Site B Service Order Number Revision Market Segment Number Carrier Service Id Records Retrived Customer Order Type Status Status Date Service Type Traffic Application CREATE PROPOSED 10-OCT-2001 Site A Site Z Speed Service Identifier Priority Protocol No Channels Site(A) Address Site(B) Address Contract Number Interface Type RTS Number PTS Number Carrier Approvals Account Manager Sales Date Account Number Required Date Commit Date Accepted By Accepted Date 10-OCT-2001 Created by Work Group Cancellation Reason Recommended By Reviewed By Installation Cost Equipment Rental Monthly Rental Rejection Reason Credit Check Approved By Billing Advised Billing Activated Discount Date Discount Jeopudy Status Applied Circuit Diagrammer Service Order Comments Actions Seq Time Stamp Comments Test Last Service Attabutes Create View WO View Test Results Costed Items Equipment List View Delivery Report Rejects Cancel so Figure 6.11 Service orders screen in Clarity Service Manager. A service order screen contains the information that one expects a paper-based service order to have, such as shown in the Figure 6.11. Information involved in raising a service order is given in Table 6.1. Every service provider has an approvals process. Service orders are not executed automatically without question, since doing work costs money. A service provision- ing or service management OSS implementation will have to account for the approvals process. This will follow the usual outline of any approvals process. For example, an account manager will be included as the person who requested the service, who can then be seen as having requested the service order on behalf of the customer who ordered the associated service. This is different from the user who actually entered the 