 of Mobile Services Comment on Terminology End-User Needs and Demands Objectives The Role of the Unpredictable (?) End User User Analysis and Segmentation Basic Needs Model Mapping of Needs and Services The Human End User as a Traffic Generator and Receiver The Future Most Common End User: A Machine What are the Service Drivers? User Perception 2.10 Summary Networks and Technologies Objectives What is a Network? What is a Vertical Network? The Convergence (or Collision?) What is a Horizontal Network? Fundamental Plans A Techno-Economic View of the Convergence Contents Adaptation of the Basic Triangle and FPs to the Converged Multi-Service Network The Connectivity Layer 3.10 The Control Layer The Service Layer 3.12 The Distributed Network Dimension 3.13 The Processing Dimension Key Enablers General Enabler Development 3.16 Enabler Overview Telecom Business 4.1 Objectives The Telemanagement Forum Adopting a Telecom Business Perspective Telecom Enterprise Strategy: Roles for Positioning Tools for Profitability Calculations and Business Cases 4.6 Revenue Cost Efficiency 5 Services Introduction The Service Plan A Common Segmentation of Services for Mobile Internet Service Segmentation for Planning Value-added Services Economy of Service by Means of Caching Economy of Service by Means of Saving Bandwidth Bandwidth Requirements 5.9 Security 5.10 Future Service Development Pricing: Charging in the New Telecom World 5.12 The Service Plan versus the New Architecture 5.13 The Core Network and the Service Plan 5.14 The Access Network and the Service Plan 5.15 Telecom Management and the Service Plan 6 Security Objectives The Goals of the User and Actor. Terminology The Problem Non-Availability for Non-Security Reasons Connecting Security Terms into Telecommunication Main Ways to Implement Security Integrity and Confidentiality by Access Control - Authentication Integrity by Access Control - Authorization in Enterprises Integrity by Access Control - Firewalls Confidentiality: Encryption and Key Management Confidentiality by Tu