describe its process for handling change requests including its flexibility. Your company might require an accurate weekly Order Status on a regional/country basis. What methodology does the bidder employ to provide the order status? 182 SIP Trunking Does the bidder offer an online order status tool or method by which to track the orders? Does the bidder offer any Product Expediting services, that is, distribution sourcing, staging, stocking, and pre-ordering? If there is an additional fee for these services, ask them to include this on the bidder's Rate Sheet. What is the expected deployment/rollout period? Ask them to describe the installation/setup process and deployment process. What reporting capabilities are available? Request a description. Documentation and Training Documentation and training are issues of a mission-critical system such as the SBC. The vendor might help you install and configure the box, but you need to train your people to manage it properly. A good product comes with good documentation. You can put the following questions into your RFP to make sure the vendor is providing you the right set of documents and training: Does the bidder have any online resources available such as documentation and a knowledge base about the products and services? Ask the bidder to describe training to be provided with deployment. Ask the bidder to describe training manuals, documentation, training visual aides, and SO on. Ask the bidder to describe the support system including support levels detailing inclusions. Describe follow-up training potentially required. Support Things will go wrong for sure. The product might fail, the system might not accommo- date the load, or it might not function during any adverse situation. You might need to face some emergency situations. We all know about this. But the important issue is how you handle it and how your vendor stands by you when you really need them. Some ven- dors can offer you 24/7 support. You can imagine how much productivity could be lost if your SBC goes