n setting up systems with special applications for your organization. Automated Attendant Some organizations use the Automated Attendant to answer calls only if the live switchboard attendant is busy. Under this scenario, you may want to install the Automated Attendant SO that it will only answer calls coming into the outside lines further The Telecom Handbook $ 99 VOICE MAIL & AUTOMATED ATTENDANT down in the hunting group. For example, the main telephone number, when busy, rolls over to four more lines, all answered by a live person. If the incoming calls reach the fifth line or be- yond, and the switchboard operator does not answer within several rings, then the Automated Attendant will answer. Another way to use Automated Attendant is to ask callers other than customers (such as employees and suppliers) to use a different telephone number which is answered by an Automated Attendant. This keeps the live switchboard attendants free to re- spond to customers. For example, a company may have ten incoming lines 883- 1000 through 883-1010. When someone dials 883-1000 and the call comes in on one of the first five lines, a live switchboard operator answers. Employees and suppliers can be instructed to call 883-1006 which is the sixth line in the 10-line rollover group. Callers to 883-1006 are answered by the Automated Attendant and can direct their own calls, keeping the live switchboard op- erator free for customer and new business calls. Other organizations use the Automated Attendant to di- rect all calls, sometimes calling it the "poor man's DID" (DID = direct inward dial). All callers dial the main telephone num- ber, then, when answered by the Automated Attendant, dial the extension number of the called person. This enables ev- eryone to be reached directly, without a live attendant intervening and costs less than giving each employee his own separate telephone number. Voice Mail System Components Voice Mail system components: 1. A CPU (central processing unit), which is the brain of the system and provides the