r, it is challenging to balance the need to protect national security and personal financial data from hackers with the need to protect the privacy of citizens from government monitoring. It is additionally challenging to protect the privacy of consumers while recognizing that businesses need to understand market forces by monitoring consumer browsing behavior. These difficult issues won't be resolved by technological solutions alone. This page intentionally left blank Acknowledgments Thanks to the many people who took the time to speak with me and to share their views acquired from years of experience in telecommunications. The following people were enormously helpful: Bhavani M. Rao, Product Marketing Manager, and Steve Kemp, Senior Director, Product Marketing at Alcatel-Lucent; Ken Havens, Marketing Manager, North America at ARM, Inc.; Rachel Winett Lamont, Avaya Analyst Rela- tions at Avaya Communications; Lori Geoffroy, Telecommunications Manager at BJ's Wholesale Club; Scott Hoffpauir, Chief Technology Officer and co-founder at Broad- Soft; Adam L. Seldow, Ed.D., Director of Technology at Chesterfield County School District; Dave Parks, Director, Segment Marketing at Ciena Corporation; James Urqu- hart, Market Strategist, Cloud Computing at Cisco Systems; John Considine, founder and Chief Technology Officer, Cloudswitch, Inc. (now part of Verizon); Craig Mathias, principal at Farpoint Group; John Luther, Project Manager, WebM project at Google, Inc.; M. Vijay Raman, Vice President of Marketing and Product Line Management at Hatteras Networks; Chris O'Brien, President and Chief Operating Officer at Interac- tive Video Technologies; Dr. Andy Tiller, Senior Vice President, Product Management and Marketing at ip.access; Wendy Cartee, Vice President of Technical Marketing at Juniper Networks; Paul Savill, Vice President of Product Management, and John M. Ryan, Chief Legal Officer at Level-3 Communications, LLC; Carlos Alvarez, National Business Director at Madison Commercial Real Estate Services, Inc.; Gareth Ta