s pretty much have the same capabilities. They don't. 5. Not completely thinking through Call Coverage Not having enough discussion and documenting how your organization will cover calls under a variety of circumstances. (i.e. when called person not at the desk, when called person is on another call, day, night, weekend, etc.). You may find that you have purchased a system that cannot accommodate your plans. 6. Planning Call Coverage with Too Much Detail before the final system selection. Since each different system (even those from the same manu- facturer) has its own proprietary call coverage capabilities and uses its own terminology, it is a wasted effort to plan call coverage 60 a The Telecom Handbook CHAPTER 3 down to the details of every telephone at every desktop. Trying to change it after the fact can result in a cumbersome call cover- age set up that results in poor service to callers and staff. 7. Not communicating your requirements well to the suppliers Collecting a lot of good information, but failing to communi- cate it well to the telecommunications system suppliers bidding on your project. It is suggested that this communication be both in writing and in a lengthy discussion to confirm what is in writ- ing, to avoid misunderstandings when it is too late to do anything about them. 8. Falling in Love with Technology Failing to balance a desire for experimentation with new tech- nology with the need for traditional reliability. 9. Ignoring the Telephone at the desktop Paying too little attention to the telephone instrument that will sit on everyone's desk while focusing on technology and backroom equipment. Most people judge the system by how well they like the telephone. 10. Not Budgeting Enough Not budgeting a sufficient amount of money for the purchase, including a variety of professional services skills needed to imple- ment it such as consultants, system designers, programmers, project managers and trainers. 11. Spending too much Not understanding how much the system will cost, what is needed and