An Emergency medical dispatcher is a person trained to gather information in the case of a medical emergency . An Emergency medical dispatcher is a professional telecommunicator , tasked with the gathering of information related to medical emergencies , the provision of assistance and instructions by voice , prior to the arrival of Emergency Medical Services , and the dispatching and support of EMS resources responding to an emergency call . The term Emergency Medical Dispatcher is also a certification level and a professional designation , certified through the Association of Public-Safety Communications Officials-International ( APCO ) , the National Academies of Emergency Dispatch , and PowerPhone , Inc. .