Shara Nelson is a musician and a singer . She is known for singing in the Massive Attack song `` Unfinished Sympathy '' . Shara Nelson ( born in London , England ) is a singer and musician , notable for providing the vocals on the Massive Attack song `` Unfinished Sympathy '' which has been widely critically acclaimed , particularly in polls conducted by MTV2 and NME , Unfinished Sympathy # Critical acclaim , .