The Patient Experience of Care domain in Hospital VBP is based on the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) Survey Exit Disclaimer-Opens in a new window. HCAHPS is a national, standardized survey that asks adult patients about their experiences during a recent hospital stay.o learn more about the scoring of the Patient Experience of Care domain, please visit the official HCAHPS Website Exit Disclaimer-Opens in a new window and review the Hospital VBP Domain Score Calculation Step by Step Guide.