Closing a Case When a Buyer Doesn’t Pay. 1  1. Visit the eBay website at http://www.ebay.com/. 2  2. Click on “My eBay” in the upper right corner and sign in with your eBay username and password. 3  3. Go to eBay’s Resolution Center home page at http://resolutioncenter.ebay.com/. 4  4. Determine whether you have the ability to manually close your case.