Go to the reset your password page and follow the instructions. You will be asked to enter your username, first name, last name, last 4 digits of your social security number and your email address. If you do not remember your Username, please contact Customer Service at 1-800-766-4622.f you do not have an online account you can get your account information by calling a Customer Care representative at 1-800-766-4622, see hours of operation. Automated service is available 24/7.