Client Engagement Manager. In this key role in the Strategic Services department, the Engagement Manager will be responsible for achieving engagement profitability and customer satisfaction by structuring and managing Service deals from the design stage through implementation and on-going tracking. Validate scope, conducting project kickoff and hold discussions with stakeholders. 2  Conduct weekly and monthly status reports internally and to the client as needed; at key project milestones and provide project status reports on the effectiveness of the engagement against the baseline plan.