How to Contact the ITS Service Desk. The process for contacting the ITS Service Desk remains mostly the same as before: In advance of the June 7 cut-over to Wipro, you may notice select calls to the Dell Service Desk being answered by Wipro associates as part of the phased approach to the transition. Call the ITS Service Desk 24x7x365 using your local extension or 502.587.4216, 502.361.6155 or 866.236.0441 to submit a ticket.