How to Contact Amazon. Two Methods: Contacting Amazon Resolving Disputes Effectively Community Q&A. If you have a question about an order, or an issue with service, contacting Amazon might be the best thing you can do. When contacting Amazon, you have the option of sending an email, having Amazon call you, and live chatting. This article will show you how to talk with a customer service representative at Amazon. If you want to call Amazon directly, contact their customer service line at 1 (888) 280-4331 Steps