Option 1 - You can return your purchase (see Return to Store section) to any Debenhams store within 7 working days following the date of delivery for a full refund.Thereafter we will be happy to provide you with an exchange or refund on to a giftcard within 28 days of delivery.o return to store simply present your goods and despatch note at any service centre and the member of staff will be more than happy to help. Unfortunately if you do not have the original payment card with you, the adviser can only offer you an exchange or a refund onto a Debenhams gift card.