If you cannot see your new Sane folders in Outlook after sign up, you may need to subscribe to the folder. You can do this by clicking on Tools, then IMAP Folders. Click the Query button. Select the folder you wish to subscribe to and click the Subscribe button, then OK. Your newly subscribed folders should now appear in the folder list for your email account. If this did not work and you still cannot see your Sane folders, please send us an email at here, so we can work with you to figure this out.