Volunteer Income Tax Assistance (VITA) Program. The VITA program provides free tax preparation to low- and moderate-income taxpayers, the elderly, and those with disabilities. Chandler’s 2015 Volunteer Income Tax Assistance (VITA) Program was the most successful to date! The VITA Program helped 1,860 low- to moderate-income families, including elderly and disabled individuals claim more than $2.2 million in tax refunds for the 2015 tax year.