Call eBay’s customer service department at 1-866-540-3229. eBay is available to take calls Monday through Friday between 5 a.m. and 10 p.m. PST, and on weekends between 6 a.m. and 6 p.m. Press # once more, then press “0.” An eBay representative will answer your call within an average of 12 minutes. Alternately, you can contact eBay at 1-866-643-1587, press “4” at the Main Menu, followed by “6” at the Account Menu. However, this method may take up to 18 minutes as opposed to 12 minutes.