Operators themselves can come up with a multitude of explanations. A PBX operator is a person that utilizes a company's switchboard in order to answer incoming calls and route them to their appropriate destinations. Our Job Functions can be as follows: To provide with accuracy the transfer of all incoming as well as all internal calls in accordance to the objectives, performance and quality standards established by the hotel. This may include: Operating the PBX department properly, efficiently and with profitability by answering telephone and wake-up calls. Ensure accurate communication of information and guest requests to all relevant departments