Epayments (i.e., electronic payments) are payments made online and directly to Citizens from a U.S. bank account. Personal residential and commercial lines policyholders can use epayments to submit premium payments on policyholder-billed policies via the one-time payment option. Personal lines policyholders also can use epayments to submit premium payments via myPolicy. Registration is necessary to submit payment via myPolicy. If another entity (e.g., title company, mortgage company, etc.) pays by check, the check must be mailed to Citizens. It should not be entered as an epayment.