David Segal
... that David Segal writes a weekly column in The New York Times about customer services woes?
... that <b id="mwDbA"><a class="mw-redirect" href="./David_Segal_(reporter)" id="mwDbE" rel="mw:WikiLink" title="David Segal (reporter)">David Segal</a></b> writes a weekly column in <i id="mwDbI">The New York Times</i> about customer services woes?