I ordered this phone because I have used and enjoyed Plantronics products in the past. I am not a fan of this one. If you want a hands-free phone that you can roam around your house on, this one will do the job. However I use it for a home business, in which I make a high volume of calls, and I find it a little user UNfriendly.

- The handset is not comfortable to hold or talk, but I think that is because it was made mainly as a hands-free phone.

- The buttons are too small for someone who dials a lot.

- The ear piece is comfortable until you need to press it 20+ times a day to initiate and answer calls, then it starts to get a little irritating.

- The [small] buttons illuminate in a color that makes them a little harder to read when you are looking for letters to enter a name.

The clarity on both sides of the conversation is great on the earpiece and speakerphone and I don't have any problem with seating it in the base, which I read was a problem before I bought it. It also holds a chage well. I use it all morning...put it on the charger for lunch...and then use it all afternoon. I also like that I can use the same headset for my cell phone as well. It has some difficulty switching between phones sometimes, but I am not sure if the problem lies with this phone or my cell. It also seems to have some cool VoIP features that I don't use.

All in all it is a little pricey, but does the job with some minor inconveniences that will hopefully be corrected in the next model.
I ordered this phone because I have used and enjoyed Plantronics products in the past. I am not a fan of this one. If you want a hands-free phone that you can roam around your house on, this one will do the job. However I use it for a home business, in which I make a high volume of calls, and I find it a little user UNfriendly. - The handset is not comfortable to hold or talk, but I think that is because it was made mainly as a hands-free phone. - The buttons are too small for someone who dials a lot. - The ear piece is comfortable until you need to press it 20+ times a day to initiate and answer calls, then it starts to get a little irritating. - The [small] buttons illuminate in a color that makes them a little harder to read when you are looking for letters to enter a name. The clarity on both sides of the conversation is great on the earpiece and speakerphone and I don't have any problem with seating it in the base, which I read was a problem before I bought it. It also holds a chage well. I use it all morning... put it on the charger for lunch... and then use it all afternoon. I also like that I can use the same headset for my cell phone as well. It has some difficulty switching between phones sometimes, but I am not sure if the problem lies with this phone or my cell. It also seems to have some cool VoIP features that I don't use. All in all it is a little pricey, but does the job with some minor inconveniences that will hopefully be corrected in the next model.