I am poor and love to garden. I cannot afford an expensive fancy greenhouse. I buy these instead. Unfortunately they have a serious design flaw. there is just too much tension caused by the metal popup hoops on the doors so that they pull at the door until the door ruptures. They know about the issue and provide belts to lessen the tension, but the belt can only do so much and by the end of the growing season, usually rots or breaks.

The company has a weird policy that you must register the greenhouse within 14 days of purchase to be covered under the warranty. A lot of people won't even open the box until after their warranty expires. I can understand not honoring the warranty after 1 year from purchase date, but forcing people to register within 14 days and not saying so on the exterior of the box, means a lot of people simply will void their warranty by not opening the box within the company's time frame.

I bought this before christmas and set it up after Christmas so my warranty is void.

I have a choice- buy bungies and try to counter the tension of the frame hoops to try to deal with their customer service to get help. If you go to their website they want you to register it first before dealing with their customer service. You cannot register it if your warranty is voided.

Poor customer service, and poorly made.
I am poor and love to garden. I cannot afford an expensive fancy greenhouse. I buy these instead. Unfortunately they have a serious design flaw. there is just too much tension caused by the metal popup hoops on the doors so that they pull at the door until the door ruptures. They know about the issue and provide belts to lessen the tension, but the belt can only do so much and by the end of the growing season, usually rots or breaks. The company has a weird policy that you must register the greenhouse within 14 days of purchase to be covered under the warranty. A lot of people won't even open the box until after their warranty expires. I can understand not honoring the warranty after 1 year from purchase date, but forcing people to register within 14 days and not saying so on the exterior of the box, means a lot of people simply will void their warranty by not opening the box within the company's time frame. I bought this before christmas and set it up after Christmas so my warranty is void. I have a choice- buy bungies and try to counter the tension of the frame hoops to try to deal with their customer service to get help. If you go to their website they want you to register it first before dealing with their customer service. You cannot register it if your warranty is voided. Poor customer service, and poorly made.