I just want to let consumers be aware of the Nintendo products and their customer service, so I'm posting this just to warn people!

My son's 3DS XL wouldn't power on after 2 months of purchasing the item.  He didn't even play with it that long because he was on restriction from it for 2 weeks.  I called Nintendo and sent it in for repair.  They email me back with a $65 plus tax & shipping rate to fix the console.  They said it wasn't covered under warranty because it was "abused".  I called the Nintendo repair phone number to complain that was not the case.  They claimed that the socket to plug into electrical outlet was loose which was affecting it being powered on, so it wasn't covered under warranty.  They said my son must have been rough with unplugging the console.  I told them that my son barely played with it and he has taken care not to handle it roughly.  Anyways, after getting transferred to a manager, I complained that the product must be defective and that I had just spent over $300 for that console & mentioned I have spent a lot of money on other Nintendo products (Original Nintendo, Gameboys, Wii, etc).  She lowered the cost of the repair at $30 and told me that if it had same or another issue, they would just replace it since it just might be a defective product.

Fast forward almost a year later (February 2014), the 3DS touch screen just stopped working in the middle of a game.  Sent it in for repair again and received same pricing.  They claimed that the console has liquid damage which is BS because my son did not spill anything on it.  I truly believe Nintendo will say it's some other damage that isn't covered under warranty.  They claim that their products is covered under warranty, but in actuality, they will claim some other issue like abuse to not have to honor their warranty!  After getting this product fixed the 2nd time, if it doesn't work again, I am certainly not replacing in anymore Nintendo consoles.

STAY AWAY from their products!  I've read lots of complaints of the 3DS or similar products of having same type of issues like not being able to power on, or touch screen stopped working, or the control buttons not working, or game freezing.
I just want to let consumers be aware of the Nintendo products and their customer service, so I'm posting this just to warn people! My son's 3DS XL wouldn't power on after 2 months of purchasing the item. He didn't even play with it that long because he was on restriction from it for 2 weeks. I called Nintendo and sent it in for repair. They email me back with a $65 plus tax & shipping rate to fix the console. They said it wasn't covered under warranty because it was "abused". I called the Nintendo repair phone number to complain that was not the case. They claimed that the socket to plug into electrical outlet was loose which was affecting it being powered on, so it wasn't covered under warranty. They said my son must have been rough with unplugging the console. I told them that my son barely played with it and he has taken care not to handle it roughly. Anyways, after getting transferred to a manager, I complained that the product must be defective and that I had just spent over $300 for that console & mentioned I have spent a lot of money on other Nintendo products (Original Nintendo, Gameboys, Wii, etc). She lowered the cost of the repair at $30 and told me that if it had same or another issue, they would just replace it since it just might be a defective product. Fast forward almost a year later (February 2014), the 3DS touch screen just stopped working in the middle of a game. Sent it in for repair again and received same pricing. They claimed that the console has liquid damage which is BS because my son did not spill anything on it. I truly believe Nintendo will say it's some other damage that isn't covered under warranty. They claim that their products is covered under warranty, but in actuality, they will claim some other issue like abuse to not have to honor their warranty! After getting this product fixed the 2nd time, if it doesn't work again, I am certainly not replacing in anymore Nintendo consoles. STAY AWAY from their products! I've read lots of complaints of the 3DS or similar products of having same type of issues like not being able to power on, or touch screen stopped working, or the control buttons not working, or game freezing.