When I opened the box I was truly impressed with the manufacturing quality of this cooker/canner. Before using, I noticed in the manual, not in the Amazon product description, that this unit cannot be used for hot water bath canning of quart jars; only pint jars. It will accomodate pint jars perfectly. I called Wisconsin Aluminum Foundry and spoke to their courteous customer service and Phillip Jacobs. Mr. Jacobs explained the capabilities of each model recommending the model 921 that will accomodate 7 one quart jars. Mr. Jacobs generously offered to correct the situation at no cost to me. I called Amazon.com and asked about the description being unclear and a return was generated over the phone at no cost to me. Terrific customer service all the way around. I ordered the 921 at the same time and it is absolutely wonderful. It is the smallest size of this product line to hot water bath process quart canning jars.
When I opened the box I was truly impressed with the manufacturing quality of this cooker/canner. Before using, I noticed in the manual, not in the Amazon product description, that this unit cannot be used for hot water bath canning of quart jars; only pint jars. It will accomodate pint jars perfectly. I called Wisconsin Aluminum Foundry and spoke to their courteous customer service and Phillip Jacobs. Mr. Jacobs explained the capabilities of each model recommending the model 921 that will accomodate 7 one quart jars. Mr. Jacobs generously offered to correct the situation at no cost to me. I called Amazon. com and asked about the description being unclear and a return was generated over the phone at no cost to me. Terrific customer service all the way around. I ordered the 921 at the same time and it is absolutely wonderful. It is the smallest size of this product line to hot water bath process quart canning jars.