I agree with this person on the customer service. One of my nephews lost his phone at school. so I call to have it turned off. They were able to do that in 2 seconds with me on the phone. I was told that adding a new phone to that line would be no problem. gave me a reference code the whole bit. WELL, they couldn't get the new phone that we purchased a week later activated on that same line and still be able to use the 300 mins still available for that line. I was told after hanging up 3 times, ( trying to find someone that spoke English) that all I could do was BUY new mins and reactivate the phone that way. If I did nt love my little phone (900g) and have 2 others that love their phones with them. I would cancel the service entirely. would love to rate them higher, but customer service is awful.
I agree with this person on the customer service. One of my nephews lost his phone at school. so I call to have it turned off. They were able to do that in 2 seconds with me on the phone. I was told that adding a new phone to that line would be no problem. gave me a reference code the whole bit. WELL, they couldn't get the new phone that we purchased a week later activated on that same line and still be able to use the 300 mins still available for that line. I was told after hanging up 3 times, ( trying to find someone that spoke English) that all I could do was BUY new mins and reactivate the phone that way. If I did nt love my little phone (900g) and have 2 others that love their phones with them. I would cancel the service entirely. would love to rate them higher, but customer service is awful.