Received as a mess
- Misaligned Frame
- Had to pre-drill some of the holes our self
- Should have been sold as an openboxed item
- Damaged Product
- Missing Assembly Hardware (several)
- Not all components were still on factory bags, etc.

Experience:
1. Opened outer box. Pulled inner box out (with wagon inside). As we lifted the inner box, parts just started falling out into the outer packaging. It was then we realized the box had been previously opened and terribly re-taped as only partially closed!
* See Photo

2. As we layed out the parts per the instructions, we discovered many parts were NOT in bags (previously opened). 2 Bolts and 4 Nuts and 1 Red hub cap were MISSING.
* See photo of hex bolt (example), we dug up a few from our tool shed.

3. As we assembled using our own parts, we noticed the frame was shaped like a leaning rectangle. Had to hammer it with a large rubber mallet to partially re-align.
* See photo. This was as close as we could get it. It was twice as far out.

4. The frame had a chip of wood missing from the corner. This was "as received", not from hammering. Maybe previous owner whacked it before returning? IDK.
* See photo.

All in all, our little boy was super excited to receive a nice red wagon. At the end of the day, he was happy but what it took to get it to a usable and somewhat aligned should NOT be the consumer experience and NEVER cost this much.

If you are going to sell open box, not inventoried or an un-inspected mess -- then advertise it like that and maybe charge 80% LESS than we paid for this junk.

Not worth trying to return nor trying to explain to a young child why they have to give it back. We will keep it as our best option. Strongly recommend you search for a better product or at least a better QA department. Terrible experience.
Received as a mess
- Misaligned Frame
- Had to pre-drill some of the holes our self
- Should have been sold as an openboxed item
- Damaged Product
- Missing Assembly Hardware (several)
- Not all components were still on factory bags, etc. Experience:
1. Opened outer box. Pulled inner box out (with wagon inside). As we lifted the inner box, parts just started falling out into the outer packaging. It was then we realized the box had been previously opened and terribly re-taped as only partially closed! * See Photo

2. As we layed out the parts per the instructions, we discovered many parts were NOT in bags (previously opened). 2 Bolts and 4 Nuts and 1 Red hub cap were MISSING. * See photo of hex bolt (example), we dug up a few from our tool shed. 3. As we assembled using our own parts, we noticed the frame was shaped like a leaning rectangle. Had to hammer it with a large rubber mallet to partially re-align. * See photo. This was as close as we could get it. It was twice as far out. 4. The frame had a chip of wood missing from the corner. This was "as received", not from hammering. Maybe previous owner whacked it before returning? IDK. * See photo. All in all, our little boy was super excited to receive a nice red wagon. At the end of the day, he was happy but what it took to get it to a usable and somewhat aligned should NOT be the consumer experience and NEVER cost this much. If you are going to sell open box, not inventoried or an un-inspected mess -- then advertise it like that and maybe charge 80% LESS than we paid for this junk. Not worth trying to return nor trying to explain to a young child why they have to give it back. We will keep it as our best option. Strongly recommend you search for a better product or at least a better QA department. Terrible experience.