My daughter got the vsmile learning system which is great graphics kinda suck but for a first system its ok. My son got this for Chistmas. Graphics are worse then even poor. It's so bad it drives you crazy. My real issue though was the AV cord. There is something wrong with mine. I'm not upset that there is something wrong with it cause every company spits out a few buggy systems. I call to have it replaced and thats where I get really pissed. Now I get a lady on the phone. She spoke pretty good English but she was on drugs or something. She would say three words or so of a sentence then just stop talking. She made no sence and randomly stop talking for long periods until i would say "hello are you there?" Then she would say yes and again stop talking. I believe I asked if she was there around 25 times. I got fed up and asked for a supervisor she argued and I ended up asking for a suprevisor around 3 or 4 times. Finally got a supervisor, The supervisor wasn't much better but atleast I knew what was going on with her and she made some sence. Horrible service though. She told me that I would have to send the system to her and eat the cost for shipping. I told her that made no sence when it was their problem not mine and now I have to pay shipping because they screwed up and she said that was their company policy. I told her I will never buy one of their items again and that I will be reporting my service on the internet to help others realize this company is a mistake. I Wish I had gone with the leapfrog/leapstart items but I guess we all make mistakes. I do not plan on paying the shipping for this item I actually plan to return it to the store and have it exchanged for a new one. I would exchange it for one that is not vtech but my son is very attached to the toy part of this system.

PLEASE DONT WASTE YOUR TIME ON THIS COMPANY. THIS COMPANY IS THE WORST COMPANY I HAVE EVER DELT WITH!!!
My daughter got the vsmile learning system which is great graphics kinda suck but for a first system its ok. My son got this for Chistmas. Graphics are worse then even poor. It's so bad it drives you crazy. My real issue though was the AV cord. There is something wrong with mine. I'm not upset that there is something wrong with it cause every company spits out a few buggy systems. I call to have it replaced and thats where I get really pissed. Now I get a lady on the phone. She spoke pretty good English but she was on drugs or something. She would say three words or so of a sentence then just stop talking. She made no sence and randomly stop talking for long periods until i would say "hello are you there? " Then she would say yes and again stop talking. I believe I asked if she was there around 25 times. I got fed up and asked for a supervisor she argued and I ended up asking for a suprevisor around 3 or 4 times. Finally got a supervisor, The supervisor wasn't much better but atleast I knew what was going on with her and she made some sence. Horrible service though. She told me that I would have to send the system to her and eat the cost for shipping. I told her that made no sence when it was their problem not mine and now I have to pay shipping because they screwed up and she said that was their company policy. I told her I will never buy one of their items again and that I will be reporting my service on the internet to help others realize this company is a mistake. I Wish I had gone with the leapfrog/leapstart items but I guess we all make mistakes. I do not plan on paying the shipping for this item I actually plan to return it to the store and have it exchanged for a new one. I would exchange it for one that is not vtech but my son is very attached to the toy part of this system. PLEASE DONT WASTE YOUR TIME ON THIS COMPANY. THIS COMPANY IS THE WORST COMPANY I HAVE EVER DELT WITH!!!