Had this grill for three years.  It worked great until summer 2009.  Thermostat burned and melted where it connects to broiler element.  Char-broil customer service gladly sold me a new one - total with shipping $60.00.  First time I plugged it in - which was 2 months after I received it - it melted and burned just like the first.  Char-broil customer service wanted to sell me another since their parts only have a 30 day warranty.  As a one time good deal customer service sent me a replacement with free return shipping of the newly burned out controller.  This replacement of the replacement burned and melted just as the other two had done.  However, now Char-broil won't return phone calls and ignores my emails.  No response to three emails and three phone calls.  Don't buy this Char-broil electric grill.  It was a good product two years ago but the 2009 and later components are defective and cheap.  Find a different brand.  I am going to Weber grills.
Had this grill for three years. It worked great until summer 2009. Thermostat burned and melted where it connects to broiler element. Char-broil customer service gladly sold me a new one - total with shipping $60. 00. First time I plugged it in - which was 2 months after I received it - it melted and burned just like the first. Char-broil customer service wanted to sell me another since their parts only have a 30 day warranty. As a one time good deal customer service sent me a replacement with free return shipping of the newly burned out controller. This replacement of the replacement burned and melted just as the other two had done. However, now Char-broil won't return phone calls and ignores my emails. No response to three emails and three phone calls. Don't buy this Char-broil electric grill. It was a good product two years ago but the 2009 and later components are defective and cheap. Find a different brand. I am going to Weber grills.