First off, there was no retail packaging or labeling of any kind. The case and belt clip arrived in a clear plastic bag that was mailed in a padded envelope. Perhaps it was an open box return, OEM, or heaven forbid, counterfeit. At any rate, I had no trouble installing the case, and even though there were no instructions it was pretty straight forward. The hardest part was prying open the three retaining clips without one of them closing while opening the others. Once the phone was securely closed inside the shell, the silicone cover was easy but a bit tedious to fit. The major issue I had was with the built-in screen protector. Whenever I pressed on it, it left dark marks that had the look of water or air bubbles. The only way to make them disappear was to open the case and lift up the top cover. I can't tell you how many times I cleaned and wiped the screen protector and iPhone screen, all to no avail. I have had an Otterbox Defender case on my iPod for over a year without a bit of this kind of trouble, so this had me quite annoyed.
Before shipping the case back to the seller for a refund, I decided to give Otterbox customer service a crack at offering a resolution. I'm glad I did. They were great! Their office is in Colorado (not India) and I spoke to live person. I explained my problem to the representative and she offered a solution. She suggested wiping the inside of the screen protector with a dryer sheet, as the problem is most likely due to static electricity. If that doesn't work, wipe the same area with baby powder. She said that for my trouble she is shipping me a new Defender case at no charge. When I mentioned that I bought it at Amazon and not directly from Otterbox, she said it made no difference and she was happy to send me one anyway. Customer service like that will keep me an Otterbox customer for life. And I think they make excellent products as well.
By the way, her solution worked. At least so far.
First off, there was no retail packaging or labeling of any kind. The case and belt clip arrived in a clear plastic bag that was mailed in a padded envelope. Perhaps it was an open box return, OEM, or heaven forbid, counterfeit. At any rate, I had no trouble installing the case, and even though there were no instructions it was pretty straight forward. The hardest part was prying open the three retaining clips without one of them closing while opening the others. Once the phone was securely closed inside the shell, the silicone cover was easy but a bit tedious to fit. The major issue I had was with the built-in screen protector. Whenever I pressed on it, it left dark marks that had the look of water or air bubbles. The only way to make them disappear was to open the case and lift up the top cover. I can't tell you how many times I cleaned and wiped the screen protector and iPhone screen, all to no avail. I have had an Otterbox Defender case on my iPod for over a year without a bit of this kind of trouble, so this had me quite annoyed. Before shipping the case back to the seller for a refund, I decided to give Otterbox customer service a crack at offering a resolution. I'm glad I did. They were great! Their office is in Colorado (not India) and I spoke to live person. I explained my problem to the representative and she offered a solution. She suggested wiping the inside of the screen protector with a dryer sheet, as the problem is most likely due to static electricity. If that doesn't work, wipe the same area with baby powder. She said that for my trouble she is shipping me a new Defender case at no charge. When I mentioned that I bought it at Amazon and not directly from Otterbox, she said it made no difference and she was happy to send me one anyway. Customer service like that will keep me an Otterbox customer for life. And I think they make excellent products as well. By the way, her solution worked. At least so far.