I have been using Norton for a long time, ever since the Norton Utilities and this is something that really irks me, as it would you. I had 41 days left on my subscription, when I clicked on the link in the control screen to renew now it took me to their web site where it clearly states that a 2 year subscription for the product was 59.99. I clicked on the "Renew Now" button and went through all their steps, never being aware that I was being switched to their Premier eddition for 2 more devices and only one year. When it finished I checked the number of days left on the license and it showed only 366. Not only did it upgrade me without me wanting it, but it ate my 41 days.
Contacted customer support, which tried to appease me by adding the 41 days, which never happened. I requested to be escalated to a supervisor, and I am still waiting for a call back. They requested 48 hours to resolve the issue! Unheard of! If I treated my customer this way I would not have any customers. Stay tuned for the supervisor response.
My advice is to get something else, or instead of renewing the subscription buy a new version from Amazon and install it after your old license expires.
Update: Support didn't call back within the promissed time frame, instead they called Sunday morning and sent an email, nice trick, they know most people are not available at that time. What they asked for was the link to the renewal site, I told them the same thing as before, the product has been updated, the link is not the same!
As much as I hate to say it, I will be looking for a new product next year, but not McAfee, they have the same issues with support, and it does not work well on a multi-processor machine, it sets you up more than once for the same device!
I have been using Norton for a long time, ever since the Norton Utilities and this is something that really irks me, as it would you. I had 41 days left on my subscription, when I clicked on the link in the control screen to renew now it took me to their web site where it clearly states that a 2 year subscription for the product was 59. 99. I clicked on the "Renew Now" button and went through all their steps, never being aware that I was being switched to their Premier eddition for 2 more devices and only one year. When it finished I checked the number of days left on the license and it showed only 366. Not only did it upgrade me without me wanting it, but it ate my 41 days. Contacted customer support, which tried to appease me by adding the 41 days, which never happened. I requested to be escalated to a supervisor, and I am still waiting for a call back. They requested 48 hours to resolve the issue! Unheard of! If I treated my customer this way I would not have any customers. Stay tuned for the supervisor response. My advice is to get something else, or instead of renewing the subscription buy a new version from Amazon and install it after your old license expires. Update: Support didn't call back within the promissed time frame, instead they called Sunday morning and sent an email, nice trick, they know most people are not available at that time. What they asked for was the link to the renewal site, I told them the same thing as before, the product has been updated, the link is not the same! As much as I hate to say it, I will be looking for a new product next year, but not McAfee, they have the same issues with support, and it does not work well on a multi-processor machine, it sets you up more than once for the same device!