First of all, the product itself - when it worked - was great. I was very happy for the 60 days that it worked. The motor & blade on this machine are great - It streamlined all my chopping, pureeing & prepping & the green colour was great! It's really easy to use, take apart, and clean. Totally idiot-proof!

Then it stopped working. Literally, just stopped working. One day it did, the next day it didn't. I tested it on several outlets throughout the house, hoping it was just me being incompetent or something of that nature. Nope, didn't come back to life. And then I got to intimately know the details of my warranty.

I e-mailed amazon.com, who were very prompt & pleasant, but informed me I had to talk to the folks @ Cuisinart.

And this is where the 1-star rating comes in.

Le Sigh.

But it gets worse!

This happens @ 6:30am as I am getting ready for the day. Since I didn't want to be on the phone @ work talking to their customer service folks about the challenges of my Cuisinart, I decided to fill out the customer service form on their website, explain the problem, and see what my options were.

By 7:00pm, I still hadn't heard back from Cuisinart.  12 hours to reply to a customer service request (during business hours)? I decided to give them a call. The rep was rather pleasant and helpful and said that they would replace the unit, but this is the problem: I had to pay for shipping to Arizona (about $20 bucks) and then I had to write a check for return shipping ($10).

So this is the run down of my costs:
amazon.com cost: $39.00
cost to return failed unit: $20.00
cost to ship new unit to me: $10.00.

Yup, that's $69 bucks folks. If a new unit would've been less than $40, I would've just purchased a new one, but, since I still was saving $10 from buying a new one, I just elected to do the replacement issue. I have come to learn that MOST warranties do not pay for shipping & handling fees. It's just something to think about.

Oh, and I heard from their e-mail reps finally.....SIX DAYS LATER. Why did it take 6 days to reply to my e-mail? Poor management more than likely. Oh, and their solution was "well, this isn't our fault, it's probably amazon.com's fault, so um, we can't help you, have a nice day". Gee, thanks.

Even though the unit will be replaced, Cuisinart's customer service skills fail to impress me.

So the upshot of this saga of kitchen appliances:
1. This is a cheap, made in China, half plastic, but nice food processor
2. Do NOT purchase this if you will be disgusted with the task of having to pay for shipping to get a replacement.
3. If you can, save your money or splurge on a slightly more expensive brand. It may save you a lot of pain.

I need to buy a coffee maker this week (mine is in the graveyard). Guess what? It won't be a Cuisinart.
First of all, the product itself - when it worked - was great. I was very happy for the 60 days that it worked. The motor & blade on this machine are great - It streamlined all my chopping, pureeing & prepping & the green colour was great! It's really easy to use, take apart, and clean. Totally idiot-proof! Then it stopped working. Literally, just stopped working. One day it did, the next day it didn't. I tested it on several outlets throughout the house, hoping it was just me being incompetent or something of that nature. Nope, didn't come back to life. And then I got to intimately know the details of my warranty. I e-mailed amazon. com, who were very prompt & pleasant, but informed me I had to talk to the folks @ Cuisinart. And this is where the 1-star rating comes in. Le Sigh. But it gets worse! This happens @ 6:30am as I am getting ready for the day. Since I didn't want to be on the phone @ work talking to their customer service folks about the challenges of my Cuisinart, I decided to fill out the customer service form on their website, explain the problem, and see what my options were. By 7:00pm, I still hadn't heard back from Cuisinart. 12 hours to reply to a customer service request (during business hours)? I decided to give them a call. The rep was rather pleasant and helpful and said that they would replace the unit, but this is the problem: I had to pay for shipping to Arizona (about $20 bucks) and then I had to write a check for return shipping ($10). So this is the run down of my costs:
amazon. com cost: $39. 00
cost to return failed unit: $20. 00
cost to ship new unit to me: $10. 00. Yup, that's $69 bucks folks. If a new unit would've been less than $40, I would've just purchased a new one, but, since I still was saving $10 from buying a new one, I just elected to do the replacement issue. I have come to learn that MOST warranties do not pay for shipping & handling fees. It's just something to think about. Oh, and I heard from their e-mail reps finally.... . SIX DAYS LATER. Why did it take 6 days to reply to my e-mail? Poor management more than likely. Oh, and their solution was "well, this isn't our fault, it's probably amazon. com's fault, so um, we can't help you, have a nice day". Gee, thanks. Even though the unit will be replaced, Cuisinart's customer service skills fail to impress me. So the upshot of this saga of kitchen appliances:
1. This is a cheap, made in China, half plastic, but nice food processor
2. Do NOT purchase this if you will be disgusted with the task of having to pay for shipping to get a replacement. 3. If you can, save your money or splurge on a slightly more expensive brand. It may save you a lot of pain. I need to buy a coffee maker this week (mine is in the graveyard). Guess what? It won't be a Cuisinart.