Forget for a minute that this broke after two rotations.

There are so many problems with this it's hard to know where to start. So in no particular order:

1. It's really hard to get the lid off. You have to squeeze the plastic tab and try to get the bottom to go in. It's not easy.

2. The unit does come with two ice packs -- and they do stay really really cold -- but they have to be used at the same time. So once they warm up, you have to wait until they freeze again before you can reuse the unit.

3. The closest together you can schedule feedings is 6 hours, which may not be enough for some pets. I was hoping to be able to feed my cat a treat with her medicine, followed by shortly by a full amount of food, but it's just too far apart. And the timer isn't really accurate enough to have two separate units.

4. The unit is hard to program and confusing to use. It's set up for 4 days, but that's kind of weird since the cold packs won't last nearly that long. You have to use a slider that is kind of vague to use - it's supposed to trip the mechanism that makes the wheel rotate. There are units on the market with digital timers that work much better.

5. Did I mention it broke after two rotations? I have an Aspen Lebistro that I use for dry food and it's totally reliable and easy to program. Not perfect, but at least my cat who eats kibble gets fed. (and it's half the price of this one, so unless you are feeding wet food, save your money).

Sadly, the trip I bought this for got delayed so I can't even return it for replacement to find out if I just got a defective unit. But I still don't think I'd trust it.
Forget for a minute that this broke after two rotations. There are so many problems with this it's hard to know where to start. So in no particular order:

1. It's really hard to get the lid off. You have to squeeze the plastic tab and try to get the bottom to go in. It's not easy. 2. The unit does come with two ice packs -- and they do stay really really cold -- but they have to be used at the same time. So once they warm up, you have to wait until they freeze again before you can reuse the unit. 3. The closest together you can schedule feedings is 6 hours, which may not be enough for some pets. I was hoping to be able to feed my cat a treat with her medicine, followed by shortly by a full amount of food, but it's just too far apart. And the timer isn't really accurate enough to have two separate units. 4. The unit is hard to program and confusing to use. It's set up for 4 days, but that's kind of weird since the cold packs won't last nearly that long. You have to use a slider that is kind of vague to use - it's supposed to trip the mechanism that makes the wheel rotate. There are units on the market with digital timers that work much better. 5. Did I mention it broke after two rotations? I have an Aspen Lebistro that I use for dry food and it's totally reliable and easy to program. Not perfect, but at least my cat who eats kibble gets fed. (and it's half the price of this one, so unless you are feeding wet food, save your money). Sadly, the trip I bought this for got delayed so I can't even return it for replacement to find out if I just got a defective unit. But I still don't think I'd trust it.