I bought this item because I have a great espresso machine and I read how happy everyone was with this wonderful frother.  Well after 2-3 mos. it quit working.  I called the manufacture and they told me to send it to them for repair.  I paid for the postage and sent the machine.  It came back and never worked again.  I feel that I was completely ripped off and should have been sent a completely new unit.  Instead I got no help from the manufacture.

When everyone on here says that they were taken care of...... it makes me wonder who is writing these reviews!!!  I was never offered a new machine and they did not fix the machine that I bought.  What kind of customer service is this?  I am so upset that I spent money buying this, spent more money sending it to be fixed.....then having it sent back unusable.

I usually like the service of most items from Amazon.  I am extremely disappointed with this item.  It is also very difficult to clean.  In fact the owner of the company told me to buy the more expensive model and it would not be so difficult to clean.  Too bad that I didn't ever get my money back to buy another item.

Very, Very disappointed in the customer service.
I bought this item because I have a great espresso machine and I read how happy everyone was with this wonderful frother. Well after 2-3 mos. it quit working. I called the manufacture and they told me to send it to them for repair. I paid for the postage and sent the machine. It came back and never worked again. I feel that I was completely ripped off and should have been sent a completely new unit. Instead I got no help from the manufacture. When everyone on here says that they were taken care of.... .. it makes me wonder who is writing these reviews!!! I was never offered a new machine and they did not fix the machine that I bought. What kind of customer service is this? I am so upset that I spent money buying this, spent more money sending it to be fixed.... . then having it sent back unusable. I usually like the service of most items from Amazon. I am extremely disappointed with this item. It is also very difficult to clean. In fact the owner of the company told me to buy the more expensive model and it would not be so difficult to clean. Too bad that I didn't ever get my money back to buy another item. Very, Very disappointed in the customer service.