The SIM was only a penny through Amazon as an add-on to my phone purchase. I was able to setup service without customer service help. The price is good.

So, why 2 stars?

The recharge feature on their webpage didn't work, so I contacted customer service. I tried firefox, chrome, IE, and Edge. In order to use their recharge page, I have to hit F5 to refresh the page, or else the dollar amounts do not show in the drop down box for their LTE minute plan. They need to fix that.

611 doesn't work for me. I called them several times, but they don't know what to do. Today they told me to call 800-611-3733. That number asks you to take a short survey, then tells you that you won a trip to the Caribbean, and asks for $59. Really? Shame on H2O. They earned their 2 stars.

Customer service is easy to contact by chat or phone, but when they don't know what they're doing and knowingly give false information, then they are worthless.
The SIM was only a penny through Amazon as an add-on to my phone purchase. I was able to setup service without customer service help. The price is good. So, why 2 stars? The recharge feature on their webpage didn't work, so I contacted customer service. I tried firefox, chrome, IE, and Edge. In order to use their recharge page, I have to hit F5 to refresh the page, or else the dollar amounts do not show in the drop down box for their LTE minute plan. They need to fix that. 611 doesn't work for me. I called them several times, but they don't know what to do. Today they told me to call 800-611-3733. That number asks you to take a short survey, then tells you that you won a trip to the Caribbean, and asks for $59. Really? Shame on H2O. They earned their 2 stars. Customer service is easy to contact by chat or phone, but when they don't know what they're doing and knowingly give false information, then they are worthless.