I buy a lot via Amazon (my wife tells me I buy too much...) but I've always really appreciated Amazon's service. (I've had very few returns over the last two decades of buying from Amazon.)

Over the last decade, I have bought via Amazon 5 Bodum CHAMBORD French Press pots which I love. I have two 2 cup pots, two 4 cup pots and 1 8 cup pots. We have a summer place and a winter place -- Cape Cod and Boston. It was time to get an 8 cup pot for Boston (GREAT for making two huge steaming mugs in the morning, one for each of us.)

So I placed an Amazon order last week. It arrived in 2 days ... and the glass carafe was broken (damage near the bottom of the pot. Sigh. Disappointment. I filed a return request, repack it and shipped it back and Amazon credited me very quickly.  So I ordered another one, even before I received the credit. It arrived yesterday. Guess what? This one had a broken carafe too! In a place right near the bottom of the pot. This isn't funny.

These pots may have been damaged before Amazon shipped them. The second one's internal box (the manufacturer's, not the shipper's) showed no external damage. The first one's internal box showed very minor damage on the upper right corner, far from the broken glass. Look at the picture I've attached to see the glass damage. The broken glass may have been the result of a manufacturing flaw, a manufacturer or distributor's packaging flaw or something that happened at Amazon. I can't say (I can guess but that doesn't matter, does it?)

So if I order another one of these pots, how do I know that one won't ALSO arrive broken?
I buy a lot via Amazon (my wife tells me I buy too much... ) but I've always really appreciated Amazon's service. (I've had very few returns over the last two decades of buying from Amazon. )

Over the last decade, I have bought via Amazon 5 Bodum CHAMBORD French Press pots which I love. I have two 2 cup pots, two 4 cup pots and 1 8 cup pots. We have a summer place and a winter place -- Cape Cod and Boston. It was time to get an 8 cup pot for Boston (GREAT for making two huge steaming mugs in the morning, one for each of us. )

So I placed an Amazon order last week. It arrived in 2 days... and the glass carafe was broken (damage near the bottom of the pot. Sigh. Disappointment. I filed a return request, repack it and shipped it back and Amazon credited me very quickly. So I ordered another one, even before I received the credit. It arrived yesterday. Guess what? This one had a broken carafe too! In a place right near the bottom of the pot. This isn't funny. These pots may have been damaged before Amazon shipped them. The second one's internal box (the manufacturer's, not the shipper's) showed no external damage. The first one's internal box showed very minor damage on the upper right corner, far from the broken glass. Look at the picture I've attached to see the glass damage. The broken glass may have been the result of a manufacturing flaw, a manufacturer or distributor's packaging flaw or something that happened at Amazon. I can't say (I can guess but that doesn't matter, does it? )

So if I order another one of these pots, how do I know that one won't ALSO arrive broken?