Robert J. Wilkinson Weather was not responsible for the majority of cancelled flights; rather it was Southwest systemic failures.  I'm an 85 year old woman whose connecting flight from Denver to SFO was cancelled three times over the course of two days, in perfectly clear weather, and I was stranded in an around the airport for five days.  When I finally got a flight to San Francisco, on December 31st, it was detoured to Fresno, in this case because of weather.  Because I no longer drive I couldn't take advantage of Southwest's offer to compensate for renting a car to drive to SF.  Instead, in addition to the hundreds and hundreds of dollars spent on hotels and transportation while in Denver, I paid $300 for transportation home by car, plus $100 tip..  What should have been a 3 hour drive turned out to be 5 1/2.  Poor driver had to then make her way back to Fresno, through the flooded and accident-strewn New Year's Eve traffic.  Before SW became headline news, and before the government intervened, SW customer representatives at the airport were very very firm that there would be no food or hotel vouchers or compensation.

Robert J. Wilkinson Weather was not responsible for the majority of cancelled flights; rather it was Southwest systemic failures.  I'm an 85 year old woman whose connecting flight from Denver to SFO was cancelled three times over the course of two days, in perfectly clear weather, and I was stranded in an around the airport for five days.  When I finally got a flight to San Francisco, on December 31st, it was detoured to Fresno, in this case because of weather.  Because I no longer drive I couldn't take advantage of Southwest's offer to compensate for renting a car to drive to SF.  Instead, in addition to the hundreds and hundreds of dollars spent on hotels and transportation while in Denver, I paid $300 for transportation home by car, plus $100 tip..  What should have been a 3 hour drive turned out to be 5 1/2.  Poor driver had to then make her way back to Fresno, through the flooded and accident-strewn New Year's Eve traffic.  Before SW became headline news, and before the government intervened, SW customer representatives at the airport were very very firm that there would be no food or hotel vouchers or compensation.

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