A kid-gloves interview. Why wasn't he asked how long Southwest has known their scheduling system needed an upgrade?  About whether some of the $5.6 billion (that's not a typo!) in stock buybacks the few years prior to the pandemic might have been better spent on this?

A kid-gloves interview. Why wasn't he asked how long Southwest has known their scheduling system needed an upgrade?  About whether some of the $5.6 billion (that's not a typo!) in stock buybacks the few years prior to the pandemic might have been better spent on this?

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