The only responsible party here is American. No one else should have to pay. The cruise company lost the money for this person's slot, as they couldn't resell her spot with less than a day of notice. As these trips usually sell out, I think it's fair that they didn't refund the money. Why should the cruise company take a loss of $17,000 because American messed up? And I don't get why American's incompetence is the travel insurance company's fault either. American should pay, as they eventually did. Faulting the other companies is wrong. Also, incompetent customer service agents are maddening...the ones who aren't very smart, but they get a little power, and they double down on their incompetence. Maddening.

The only responsible party here is American. No one else should have to pay. The cruise company lost the money for this person's slot, as they couldn't resell her spot with less than a day of notice. As these trips usually sell out, I think it's fair that they didn't refund the money. Why should the cruise company take a loss of $17,000 because American messed up? And I don't get why American's incompetence is the travel insurance company's fault either. American should pay, as they eventually did. Faulting the other companies is wrong. Also, incompetent customer service agents are maddening...the ones who aren't very smart, but they get a little power, and they double down on their incompetence. Maddening.

user
yes
assistant