A few months ago I booked an excursion with the travel company Viator through my Chase credit card in Athens, Greece. A week before my trip I was not provided a pick-up time, so I called/emailed/left messages with both Chase and Viator multiple times to confirm. No one ever provided me with an answer. I was left on hold for two hours the morning of the scheduled excursion with Chase, who could not get a hold of the travel company. My start time came and went while I was on the line, so I missed the excursion all together. All my calls were recorded, and I had email proof of my many attempts to contact all parties involved. I thought I should have no problem getting my points back. Neither company would accept fault, even though Chase admitted several times this was not MY fault. They kept giving me the run around, saying they'd get back to me (never did). After weeks of calling Chase, being on hold for up to 6 hours at a time for multiple days, I finally gave up as my time is more valuable than the ~$230 I lost. I'm happy these people finally got a refund, but the fact that the consumer is made to jump through hoops for obvious errors of these billion dollar companies is ridiculous and sad.

A few months ago I booked an excursion with the travel company Viator through my Chase credit card in Athens, Greece. A week before my trip I was not provided a pick-up time, so I called/emailed/left messages with both Chase and Viator multiple times to confirm. No one ever provided me with an answer. I was left on hold for two hours the morning of the scheduled excursion with Chase, who could not get a hold of the travel company. My start time came and went while I was on the line, so I missed the excursion all together. All my calls were recorded, and I had email proof of my many attempts to contact all parties involved. I thought I should have no problem getting my points back. Neither company would accept fault, even though Chase admitted several times this was not MY fault. They kept giving me the run around, saying they'd get back to me (never did). After weeks of calling Chase, being on hold for up to 6 hours at a time for multiple days, I finally gave up as my time is more valuable than the ~$230 I lost. I'm happy these people finally got a refund, but the fact that the consumer is made to jump through hoops for obvious errors of these billion dollar companies is ridiculous and sad.

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