Kylie M  Customer Service is my first bet for a profitable application of text-based AI tools. The need is there. The price is right. Risk is fairly low for organizations that run Customer Service by a script anyway. I guess we should be looking around for where to invest. I expect Alphabet will wind up providing back-end information services to third-party AI Customer Service vendors.

Kylie M  Customer Service is my first bet for a profitable application of text-based AI tools. The need is there. The price is right. Risk is fairly low for organizations that run Customer Service by a script anyway. I guess we should be looking around for where to invest. I expect Alphabet will wind up providing back-end information services to third-party AI Customer Service vendors.

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