People that lost money from SWA should be entitled to a full refund from the airlines.  There should also be large fines on SWA from the Feds for creating a preventable situation.The problem is a lack of leadership not only of airlines but other other industries that heavily rely on computers but don't hire executives that understand them and the needs of running a business reliant on computers.  Moreover, these computer systems including cybersecurity are often not seen as revenue generating, and to implement them correctly requires a high level of expertise, thus underfunded. SWA was making plenty of money and should have funded the system.  But the current CEO will not be fired and Congress will not investigate the federal regulatory agencies.The federal regulatory agencies should require proper stress testing of the scheduling software through computer programs that simulate severe weather and seeing how the scheduling systems respond.  This is part of standard software specifications.Incidentally, a number of businesses such as Target and Home Depot and hospitals are hacked each year because like SWA, they lack leadership who understand computers and the importance of investment in technologies and competent personnel.President Biden should have appointed as Secy of Trans not a former mayor of 150,000 but a person who programed computers working in the computer industry.  That person would launch a review of all airline computer systems.

People that lost money from SWA should be entitled to a full refund from the airlines.  There should also be large fines on SWA from the Feds for creating a preventable situation.The problem is a lack of leadership not only of airlines but other other industries that heavily rely on computers but don't hire executives that understand them and the needs of running a business reliant on computers.  Moreover, these computer systems including cybersecurity are often not seen as revenue generating, and to implement them correctly requires a high level of expertise, thus underfunded. SWA was making plenty of money and should have funded the system.  But the current CEO will not be fired and Congress will not investigate the federal regulatory agencies.The federal regulatory agencies should require proper stress testing of the scheduling software through computer programs that simulate severe weather and seeing how the scheduling systems respond.  This is part of standard software specifications.Incidentally, a number of businesses such as Target and Home Depot and hospitals are hacked each year because like SWA, they lack leadership who understand computers and the importance of investment in technologies and competent personnel.President Biden should have appointed as Secy of Trans not a former mayor of 150,000 but a person who programed computers working in the computer industry.  That person would launch a review of all airline computer systems.

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