, ▁ 1 1 1 ▁was ▁available ▁on ▁every ▁exchange ▁in ▁main land ▁New ▁Zealand . ▁ ▁The ▁dates ▁of ▁installation ▁in ▁some ▁major ▁towns ▁and ▁cities ▁were :- ▁ ▁Cont ro vers y ▁In ▁New ▁Zealand ▁in ▁ 2 0 0 4 , ▁the ▁police ▁answering ▁of ▁emer gency ▁tele phone ▁service ▁came ▁under ▁sust ained ▁scr ut iny ▁for ▁system ic ▁problems . ▁ ▁A ▁case ▁that ▁caused ▁particular ▁concern ▁was ▁the ▁disapp earance ▁of ▁Ira ena ▁Ash er , ▁who ▁van ished ▁in ▁October ▁ 2 0 0 4 ▁after ▁she ▁rang ▁the ▁police ▁in ▁dist ress ▁and ▁was ▁instead ▁sent ▁a ▁tax i ▁that ▁went ▁to ▁the ▁wrong ▁address . ▁ ▁On ▁ 1 1 ▁May ▁ 2 0 0 5 ▁a ▁sever ely ▁critical ▁independent ▁report ▁into ▁the ▁Police ▁Communic ations ▁Cent res ▁was ▁released . ▁It ▁expressed ▁on going ▁concerns ▁for ▁public ▁safety , ▁and ▁identified ▁in ade qu ate ▁management , ▁poor ▁leadership , ▁in ade qu ate ▁training , ▁under st aff ing , ▁under util ised ▁technology ▁and ▁a ▁lack ▁of ▁customer ▁focus ▁as ▁being ▁underlying ▁ris ks ▁for ▁system ic ▁fail ures . ▁The ▁report ▁made ▁over ▁ 6 0 ▁recommend ations ▁for ▁improvement , ▁including ▁recomm ending ▁a ▁ 1 5 ▁to ▁ 2 0 ▁year ▁strategy ▁to ▁move ▁away ▁from ▁using ▁ 1 1 1 ▁as ▁an ▁emer gency ▁tele phone ▁number ▁because ▁of ▁problems ▁with ▁mis di alling ▁due ▁to ▁the ▁repeated ▁digits . ▁ ▁Despite ▁ambigu ous ▁reporting ,