liance ▁( AV C ) ▁with ▁ 3 2 ▁states . ▁The ▁settlement ▁followed ▁an ▁investigation ▁into ▁compla ints ▁about ▁the ▁market ing ▁of ▁Von age ▁services , ▁including ▁confusion ▁about ▁avail ability ▁and ▁cost , ▁along ▁with ▁advert is ements ▁involving ▁" free " ▁services , ▁money ▁back ▁guarante es ▁and ▁trial ▁periods . ▁The ▁consumer ▁protection ▁agreement ▁also ▁addressed ▁compla ints ▁that ▁some ▁consum ers ▁were ▁prevent ed ▁from ▁cancel ing ▁the ▁Von age ▁service . ▁In ▁the ▁settlement , ▁Von age ▁agreed ▁to ▁pay ▁the ▁seven ▁investig ating ▁states ▁$ 3 ▁million ▁for ▁costs , ▁issue ▁ref und s ▁to ▁comp lain ants ▁d ating ▁back ▁to ▁January ▁ 2 0 0 4 , ▁and ▁change ▁several ▁business ▁practices ▁in ▁regard ▁to ▁advert ising ▁and ▁customer ▁ret ention . ▁ ▁Services ▁ ▁Von age ▁offers ▁cloud ▁communic ations ▁and ▁calling ▁plans ▁for ▁resident ial ▁customers ▁and ▁ ▁business es , ▁including ▁small ▁and ▁medium - s ized ▁business es , ▁mid - market ▁companies , ▁and ▁enter pr ises . ▁ ▁Business ▁services ▁ ▁Von age ▁offers ▁two ▁un ified ▁communic ations ▁platforms ▁for ▁business es ▁that ▁ ▁integrate ▁communic ations ▁services , ▁such ▁as ▁video ▁confer encing , ▁vo ic email ▁trans cription , ▁and ▁desktop ▁sharing , ▁using ▁voice ▁as ▁a ▁platform . ▁Cloud ▁communic ations ▁services ▁allow ▁business ▁customers ▁to ▁connect ▁with ▁various ▁ ▁business ▁applications ▁and ▁customer ▁relationship ▁management ▁( CR M ) ▁tools ▁through ▁a ▁middle ware ▁technology . ▁For ▁business ▁customers ▁that ▁rely ▁on