▁and ▁a ▁genu in ely ▁powerful ▁performance ." ▁ ▁John ▁Walker ▁of ▁MTV ▁B uz zw orth y ▁called ▁the ▁video ▁" equal ▁parts ▁trag ically ▁beautiful ▁and ▁beautiful ly ▁trag ic . ▁Like , ▁hand ▁us ▁a ▁bucket , ▁because ▁we ▁are ▁ugly - c ry ing ▁from ▁our ▁eyes , ▁nos es , ▁mouth s , ▁ears , ▁and ▁at ▁least ▁ 1 7 ▁other ▁places ▁where ▁te ar ▁du ct s ▁bi olog ically ▁shouldn ' t ▁be ▁located . ▁Mike ▁Wass ▁of ▁Id ol ator ▁also ▁pra ised ▁the ▁video , ▁writing ▁that , ▁" In ▁keeping ▁with ▁the ▁song ' s ▁soft ▁and ▁subt le ▁tone , ▁the ▁visual ▁is ▁under st ated ▁and ▁class y . ▁It ▁cent ers ▁around ▁a ▁bed ▁and ▁the ▁univers ality ▁of ▁its ▁occup ants ' ▁gr ief . ▁Inter sp ers ed ▁with ▁those ▁scenes ▁is ▁foot age ▁of ▁the ▁New ▁York - based ▁du o ▁at ▁the ▁piano ▁and ▁X t ina ▁looking ▁utter ly ▁perfect ▁in ▁a ▁sle ek ▁black ▁dress . ▁Grab ▁a ▁t issue ▁and ▁watch ▁the ▁emot ional ▁clip ▁up ▁top ." ▁Nat asha ▁Ch and el ▁of ▁MTV ▁pra ised ▁" a ▁rare ▁moment , ▁when ▁X t ina ▁breaks ▁down ▁on ▁camera ▁as ▁the ▁hook , ▁' S ay ▁something , ▁I ' m ▁giving ▁up ▁on ▁you ' ▁cres c end os , ▁expos ing ▁a ▁tender ▁side ▁to ▁the ▁singer ▁that ▁we ▁haven ' t ▁seen ▁since ▁her ▁album ▁' St ri