▁nomin ations ▁in ▁each ▁category ▁are ▁generated ▁by ▁self - entry . ▁ ▁Ent ries ▁are ▁then ▁short list ed , ▁and ▁w inners ▁voted ▁on ▁by ▁a ▁panel ▁of ▁industry ▁exper ts . ▁ ▁C ertain ▁categories ▁are ▁voted ▁for ▁in ▁a ▁public ▁vote . ▁ ▁The ▁Awards ▁are ▁presented ▁at ▁a ▁ceremony ▁at ▁Arm our y ▁House ▁in ▁North ▁London . ▁They ▁are ▁supported ▁by ▁the ▁Online ▁D ating ▁Association . ▁ ▁The ▁Awards ▁were ▁created ▁by ▁Char ly ▁L ester , ▁a ▁d ating ▁blog ger , ▁journalist ▁and ▁former ▁Global ▁Head ▁of ▁D ating ▁for ▁Time ▁Out ▁media ▁group . ▁In ▁ 2 0 1 5 ▁L ester ▁announced ▁the ▁creation ▁of ▁complement ary ▁US ▁D ating ▁Awards ▁and ▁European ▁D ating ▁Awards , ▁both ▁of ▁which ▁launched ▁in ▁ 2 0 1 6 . ▁ ▁W inners ▁▁ 2 0 1 6 ▁Best ▁Customer ▁Service ▁- ▁Draw ing ▁Down ▁the ▁Moon ▁Match making ▁ ▁Online ▁D ating ▁Brand ▁of ▁the ▁Year ▁- ▁The ▁Inner ▁Circle ▁D aters ' ▁F av our ite ▁D ating ▁Site ▁- ▁Christian ▁Connection ▁D ating ▁App ▁of ▁the ▁Year ▁- ▁H inge ▁Best ▁New ▁D ating ▁Brand ▁- ▁o o O o ▁D ating ▁Ex pert ▁of ▁the ▁Year ▁- ▁Jo ▁Hem m ings ▁Match making ▁Agency ▁of ▁the ▁Year ▁- ▁Sim ant ov ▁International ▁Up coming ▁Match maker ▁of ▁the ▁Year ▁- ▁So ire e ▁Society ▁N I ▁D ating ▁W riter ▁of ▁the ▁Year ▁- ▁St ella ▁Grey ▁io S quare