▁Lic ens ing ▁and ▁Reg ulation ▁Branch ▁in ▁ 2 0 1 7 , ▁compr ising ▁the ▁R isk ▁Management ▁and ▁Comp la ints ▁Section , ▁Qu ality ▁Service ▁Section ▁and ▁Target ▁Mon itor ing ▁and ▁Pro sec ution ▁Section , ▁in ▁order ▁to ▁have ▁better ▁special ization ▁and ▁division ▁of ▁work ▁for ▁more ▁dedicated ▁ins pection ▁efforts ▁in ▁different ▁areas . ▁ ▁There ▁will ▁also ▁be ▁more ▁facil itations ▁of ▁monitoring ▁between ▁resident ial ▁care ▁homes ▁and ▁the ▁inspect or ate ▁team , ▁such ▁as ▁requiring ▁them ▁to ▁install ▁closed - circ uit ▁television ▁in ▁specified ▁areas , ▁regularly ▁submit ▁staff ▁records , ▁duty ▁ro ster , ▁etc . ▁▁ 2 . Im pro ve ▁compla ints ▁management ▁ ▁The ▁R isk ▁Management ▁and ▁Comp la ints ▁Section ▁under ▁S WD ▁will ▁be ▁dedicated ▁for ▁handling ▁all ▁compla ints - related ▁work , ▁such ▁as ▁on - site ▁ins pection , ▁residents ▁interview , ▁enqu iry ▁of ▁resident ial ▁homes , ▁and ▁handling ▁of ▁irregular ities , ▁etc . ▁▁ 3 . Re view ▁related ▁legisl ations , ▁ordin ance , ▁codes ▁of ▁practice ▁and ▁gu idel ines ▁ ▁A ▁working ▁group ▁was ▁set ▁up ▁in ▁ 2 0 1 7 ▁under ▁S WD , ▁the ▁E lder ly ▁Commission ▁and ▁Re h abil itation ▁Ad vis ory ▁Committee ▁includes ▁sch ol ars , ▁service ▁users , ▁elder ly ▁car ers , ▁represent atives ▁from ▁relevant ▁organizations ▁to ▁give ▁suggestions ▁and ▁recommend ations ▁to ▁am end ▁the ▁R CH E ▁legisl ations