S . ▁In ▁certain ▁circumstances ▁it ▁may ▁be ▁necessary ▁to ▁define ▁internal ▁customers ▁in ▁order ▁to ▁break ▁down ▁the ▁supply ▁chain ▁but ▁these ▁measures ▁would ▁normally ▁only ▁be ▁used ▁within ▁the ▁business . ▁ ▁Where ▁there ▁is ▁a ▁lack ▁of ▁concrete ▁issues , ▁it ▁can ▁be ▁appropriate ▁to ▁use ▁satisfaction ▁as ▁the ▁measure , ▁based ▁on ▁a ▁customer ▁survey : ▁▁ ▁Gra de ▁ 1 ▁- ▁excellent : ▁ 1 0 0 % ▁of ▁customers ▁record ▁complete ▁satisfaction ; ▁ ▁Gra de ▁ 2 ▁- ▁good : ▁more ▁than ▁ 9 5 % ▁record ▁complete ▁satisfaction ; ▁ ▁Gra de ▁ 3 ▁- ▁ade qu ate : ▁more ▁than ▁ 9 0 % ▁record ▁complete ▁satisfaction ; ▁ ▁Gra de ▁ 4 ▁- ▁poor : ▁less ▁than ▁ 9 0 % ▁record ▁complete ▁satisfaction ; ▁ ▁Gra de ▁ 5 ▁- ▁awful : ▁less ▁than ▁ 8 0 % ▁record ▁complete ▁satisfaction ; ▁ ▁There ▁is ▁no ▁industry ▁or ▁organisation ▁which ▁cannot ▁be ▁ass essed ▁and ▁have ▁its ▁Lo S ▁set ▁up ▁in ▁a ▁method ical ▁manner . ▁The ▁key ▁is ▁in ▁being ▁able ▁to ▁use ▁objective ▁criteria ▁to ▁define ▁the ▁standard ▁and ▁then ▁the ▁resulting ▁levels ▁of ▁service ▁which ▁must ▁provide ▁a ▁meaning ful ▁measure ▁of ▁the ▁business ▁outputs . ▁ ▁See ▁also ▁ ▁In frastr ucture ▁As set ▁Management ▁ ▁As set ▁Management ▁Plan ▁ ▁Category : In frastr ucture <0x0A> </s> ▁Nov oser gi ye v sky ▁District ▁() ▁is ▁an ▁administrative ▁and ▁municipal ▁district ▁( ra ion ), ▁one