▁the ▁set ▁of ▁tasks , ▁knowledge , ▁and ▁techniques ▁required ▁to ▁identify ▁business ▁needs ▁and ▁determine ▁solutions ▁to ▁business ▁problems . ▁Sol utions ▁often ▁include ▁a ▁systems ▁development ▁component , ▁but ▁may ▁also ▁consist ▁of ▁process ▁improvement ▁or ▁organiz ational ▁change . ▁ ▁Business ▁operations ▁are ▁those ▁on going ▁rec urr ing ▁activities ▁involved ▁in ▁the ▁running ▁of ▁a ▁business ▁for ▁the ▁purpose ▁of ▁producing ▁value ▁for ▁the ▁st ake hold ers . ▁They ▁are ▁contrast ed ▁with ▁project ▁management , ▁and ▁consist ▁of ▁business ▁processes . ▁ ▁Business ▁process ▁is ▁a ▁collection ▁of ▁related , ▁struct ured ▁activities ▁or ▁tasks ▁that ▁produce ▁a ▁specific ▁service ▁or ▁product ▁( serve ▁a ▁particular ▁goal ) ▁for ▁a ▁particular ▁customer ▁or ▁customers . ▁There ▁are ▁three ▁types ▁of ▁business ▁processes : ▁Management ▁processes , ▁Oper ational ▁processes , ▁and ▁Support ing ▁processes . ▁ ▁Business ▁process ▁model ing ▁( B PM ) ▁is ▁the ▁activity ▁of ▁representing ▁processes ▁of ▁an ▁enter prise , ▁so ▁that ▁the ▁current ▁(" as ▁is ") ▁process ▁may ▁be ▁analyz ed ▁and ▁improved ▁in ▁future ▁(" to ▁be "). ▁ ▁C ▁▁▁▁▁ ▁Cap ability ▁m atur ity ▁model ▁( C MM ) ▁in ▁software ▁engineering ▁is ▁a ▁model ▁of ▁the ▁m atur ity ▁of ▁the ▁cap ability ▁of ▁certain ▁business ▁processes . ▁A ▁m atur ity ▁model ▁can ▁be ▁described ▁as ▁a ▁struct ured ▁collection ▁of ▁elements ▁that ▁describe ▁certain ▁aspects ▁of ▁m atur ity ▁in ▁an ▁organization , ▁and ▁a ids ▁in ▁the ▁definition ▁and ▁understanding ▁of ▁an ▁organization