▁Times ▁highlight ed ▁the ▁merchant ' s ▁ag gress ive ▁terms . ▁Later , ▁merchant ▁terms ▁of ▁use ▁in ▁regards ▁to ▁attempts ▁to ▁limit ▁what ▁a ▁customer ▁could ▁or ▁could ▁not ▁say ▁online , ▁became ▁a ▁central ▁issue ▁with ▁merchant ▁K lear ge ar . com ▁in ▁Pal mer ▁v . ▁K lear ge ar . com , ▁when ▁K lear ge ar . com ▁charged ▁its ▁customer , ▁Pal mer , ▁$ 3 , 5 0 0 ▁for ▁writing ▁a ▁negative ▁review ▁that ▁it ▁claimed ▁viol ated ▁its ▁terms ▁of ▁sale . ▁Res eller R at ings ▁played ▁a ▁role ▁in ▁this ▁when ▁reviews ▁began ▁appearing ▁on ▁the ▁site , ▁illustr ating ▁K lear G ear ' s ▁history ▁of ▁customer ▁issues . ▁The ▁K lear ge ar . com ▁issue ▁was ▁an ▁important ▁catal yst ▁for ▁the ▁Cons umer ▁Review ▁Fre edom ▁act ▁of ▁ 2 0 1 5 ▁( ), ▁to ▁neg ate ▁any ▁such ▁un reason able ▁terms ▁of ▁sale ▁which ▁attempted ▁to ▁pen al ize ▁customers ▁for ▁stating ▁their ▁opinions . ▁ ▁Mer chant ▁Tools ▁ ▁Res eller R at ings ▁provides ▁tools ▁to ▁mer ch ants ▁to ▁interact ▁with ▁review ers ▁and ▁gather ▁reviews ▁post - s ale , ▁and ▁synd ic ates ▁ratings ▁and ▁reviews ▁to ▁engines ▁such ▁as ▁Google ▁and ▁B ing . ▁ ▁" S ho pping ▁Review " ▁websites ▁like ▁Res eller R at ings ▁or ▁Ang ie ' s ▁List ▁are ▁ins ulated ▁from ▁what ▁their ▁review ers ▁write ▁due ▁to ▁the