▁of ▁reports ▁of ▁Pr esto ▁collection ▁machines ▁not ▁function ing ▁properly ▁is ▁likely ▁under - count ed ▁and ▁a ▁break down ▁in ▁communication ▁between ▁Met rol inx , ▁the ▁T TC , ▁and ▁two ▁of ▁its ▁vend ors ▁led ▁to ▁oper ational ▁issues . ▁This ▁included ▁a ▁finding ▁that ▁over ▁half ▁the ▁" out - of - service " ▁inc idents ▁raised ▁for ▁the ▁fare ▁v ending ▁machines ▁on ▁the ▁T TC ' s ▁new ▁F lex ity ▁street c ars ▁are ▁" co in ▁or ▁token ▁box ▁full " ▁errors , ▁the ▁root ▁cause ▁being ▁mis communic ation ▁between ▁the ▁T TC ▁and ▁Met rol inx ▁on ▁coin ▁and ▁token ▁collection ▁leading ▁to ▁the ▁v ending ▁machines ▁not ▁being ▁em pt ied ▁frequently ▁enough . ▁▁ ▁In ▁early ▁ 2 0 1 8 , ▁Met rol inx ▁detailed ▁a ▁plan ▁to ▁increase ▁trans it ▁rid ership ▁by ▁use ▁of ▁a ▁mobile ▁app ▁( available ▁for ▁Android ▁and ▁iOS ▁devices ) ▁which ▁it ▁released ▁to ▁the ▁public ▁for ▁testing ▁in ▁beta ▁version ▁in ▁late ▁ 2 0 1 8 . ▁The ▁app ▁will ▁eventually ▁allow ▁trans it ▁users ▁to ▁pay ▁directly ▁from ▁their ▁mobile ▁device . ▁ ▁Card ▁use ▁Pr esto ▁cards ▁are ▁available ▁to ▁purchase ▁at ▁most ▁Sho ppers ▁D rug ▁Mart ▁stores , ▁trans it ▁cent res ▁in ▁the ▁G TH A ▁and ▁Ott awa , ▁over ▁the ▁phone ▁and ▁online . ▁Begin ning ▁in ▁Stage ▁ 3 , ▁card hold ers ▁will ▁also ▁be ▁able ▁to ▁load ▁passes ▁for ▁up