1 2 ▁enables ▁organizations ▁to ▁focus ▁their ▁attention ▁on ▁deliver ing ▁excell ence ▁in ▁the ▁management ▁of ▁customer ▁service , ▁whilst ▁at ▁the ▁same ▁time ▁providing ▁recognition ▁of ▁success ▁through ▁a ▁ 3 rd ▁Party ▁cert ification ▁scheme . ▁T IS SE ▁ 2 0 1 2 ▁focus es ▁an ▁organization ' s ▁attention ▁on ▁deliver ing ▁increased ▁customer ▁satisfaction ▁by ▁helping ▁the ▁organization ▁through ▁a ▁Service ▁Qu ality ▁Model . ▁ ▁T IS SE ▁Service ▁Qu ality ▁Model ▁uses ▁the ▁ 5 ▁P ' s ▁- ▁Policy , ▁Process es , ▁People , ▁Prem ises , ▁Product / Service , ▁as ▁well ▁as ▁performance ▁measurement . ▁The ▁implementation ▁of ▁a ▁customer ▁service ▁standard ▁leads ▁to ▁improved ▁customer ▁service ▁practices , ▁underlying ▁operating ▁procedures ▁and ▁eventually , ▁higher ▁levels ▁of ▁customer ▁satisfaction , ▁which ▁in ▁turn ▁increases ▁customer ▁loyal ty ▁and ▁customer ▁ret ention . ▁ ▁See ▁also ▁▁ ▁Ch urn ▁rate ▁ ▁Customer ▁attr ition ▁ ▁Customer ▁loyal ty ▁ ▁Customer ▁service ▁ ▁Customer ▁Success ▁ ▁Serial ▁switch er ▁ ▁The ▁International ▁Customer ▁Service ▁Institute ▁ ▁References ▁▁ ▁Category : Bus iness ▁terms ▁Ret ention <0x0A> </s> ▁C andid ates ▁for ▁ ▁President ▁of ▁ ▁Republic ▁of ▁Mac ed onia ▁▁ ▁President ial ▁candidates ▁President ial ▁candidates <0x0A> </s> ▁Raymond ▁John ▁Le pp ard ▁ ▁( 1 1 ▁August ▁ 1 9 2 7 ▁– ▁ 2 2 ▁October ▁ 2 0 1 9 ) ▁was ▁a ▁British - American ▁conduct or , ▁har ps ich ord ist , ▁composer ▁and ▁editor