▁up gr ades , ▁the ▁first ▁of ▁which ▁went ▁into ▁operation ▁in ▁February ▁ 2 0 1 3 . ▁ ▁With ▁inten se ▁scr ut iny ▁on ▁the ▁system , ▁in ▁ 2 0 1 3 ▁additional ▁reporting ▁was ▁put ▁in ▁place , ▁including ▁media ▁releases ▁after ▁each ▁pay ▁round . ▁Add itional ▁information ▁is ▁on ▁the ▁website , ▁including ▁average ▁call ▁waiting ▁times ▁updated ▁daily . ▁Tal ent 2 ▁committed ▁to ▁reduce ▁waiting ▁times ▁to ▁a ▁maximum ▁of ▁four ▁minutes . ▁During ▁February , ▁the ▁time ▁varied ▁from ▁ 1 2 ▁seconds ▁one ▁day ▁to ▁ 2 9 ▁minutes ▁on ▁another . ▁The ▁only ▁day ▁the ▁waiting ▁time ▁was ▁ 1 2 ▁seconds ▁( 6 ▁February , ▁which ▁was ▁a ▁public ▁hol iday ▁due ▁to ▁Wait ang i ▁Day ) ▁was ▁the ▁only ▁day ▁in ▁the ▁entire ▁month ▁the ▁waiting ▁time ▁was ▁below ▁four ▁minutes . ▁ ▁Problem s ▁in ▁ 2 0 1 3 ▁ ▁In ▁January ▁ 2 0 1 3 , ▁the ▁Sunday ▁Star - Times ▁revealed ▁that ▁mistakes ▁by ▁Nov op ay ▁have ▁begun ▁to ▁involve ▁other ▁government ▁depart ments ▁and ▁" sp awn ed ▁a ▁number ▁of ▁serious ▁side - effect s " ▁that ▁have ▁mis direct ed ▁A CC ▁lev ies , ▁child ▁support ▁pay ments , ▁super ann u ation ▁funds , ▁Ki wi S aver ▁and ▁student ▁loan ▁pay ments ▁which ▁are ▁not ▁getting ▁through ▁to ▁the ▁right ▁account ▁– ▁despite ▁being ▁deb ited ▁from ▁teachers ' ▁pays li ps . ▁ ▁Nov op