▁company ▁launched ▁a ▁range ▁of ▁connected ▁home ▁devices ▁including ▁a ▁smart ▁therm ost at , ▁smart ▁pl ugs ▁and ▁an ▁energy ▁consumption ▁monitor . ▁The ▁devices ▁were ▁controlled ▁and ▁monitor ed ▁through ▁a ▁smart ▁phone ▁app ▁or ▁an ▁online ▁panel ▁and ▁offered ▁customers ▁extra ▁control ▁over ▁app li ances ▁and ▁energy ▁usage , ▁as ▁well ▁as ▁sav ings ▁on ▁energy . ▁ ▁Awards ▁In ▁March ▁ 2 0 1 5 ▁Flow ▁Energy ▁was ▁awarded ▁a ▁Real ▁Business ▁Ever line ▁Future ▁ 5 0 ▁award , ▁in ▁the ▁Environment ▁and ▁S ust ain ability ▁category , ▁for ▁being ▁one ▁of ▁the ▁most ▁dis rupt ive ▁British ▁business es ▁of ▁ 2 0 1 5 . ▁ ▁In ▁ 2 0 1 6 , ▁Flow ▁Energy ▁was ▁one ▁of ▁only ▁two ▁energy ▁supp liers ▁to ▁be ▁awarded ▁Which ? ▁Pro vider ▁of ▁the ▁year ▁ 2 0 1 6 . ▁Flow ▁Energy ▁was ▁awarded ▁Which ? ▁Re comm ended ▁Pro vider ▁status ▁following ▁compreh ensive ▁analysis ▁of ▁Flow ▁Energy ' s ▁policies , ▁pr icing , ▁communic ations , ▁customer ▁service ▁and ▁compla int ▁handling . ▁The ▁assess ment ▁process ▁also ▁included ▁a ▁survey ▁of ▁Flow ▁Energy ' s ▁customers ▁which ▁generated ▁a ▁Which ? ▁customer ▁score ▁of ▁ 7 3 %; ▁the ▁overall ▁industry ▁average ▁is ▁ 5 3 %. ▁ ▁References ▁ ▁External ▁links ▁▁▁▁ ▁Category : E lect ric ▁power ▁companies ▁of ▁the ▁United ▁Kingdom ▁Category : N atural ▁gas ▁companies ▁of ▁the ▁United ▁Kingdom ▁Category : Util ities ▁of ▁the ▁United