8 0 0 ) ▁HE AD SE TS . ▁Today ▁Head sets . com ▁generates ▁over ▁$ 3 0 ▁million ▁in ▁sales ▁ann ually ▁with ▁over ▁ 1 , 0 0 0 , 0 0 0 ▁customers . ▁ ▁Culture ▁and ▁daily ▁operations ▁Head sets . com ▁has ▁a ▁turn over ▁rate ▁of ▁ 1 5 % ▁in ▁an ▁industry ▁where ▁the ▁average ▁is ▁over ▁ 5 0 %. ▁ ▁Fa ith ▁attributes ▁this ▁to ▁in cent ives ▁he ▁implemented ▁including ▁a ▁$ 1 , 5 0 0 ▁annual ▁training ▁st ip end , ▁a ▁one - month ▁paid ▁s abb at ical ▁after ▁three ▁years ▁of ▁service , ▁and ▁a ▁free ▁trip ▁to ▁Sydney — in ▁which ▁employees ▁are ▁sent ▁to ▁vac ation ▁to ▁work ▁with ▁a ▁voice ▁coach . ▁ ▁Emp loy ees ▁frequently ▁visit ▁other ▁innov ative ▁online ▁companies ▁( such ▁as ▁Z app os , ▁St ub Hub , ▁and ▁others ), ▁to ▁insp ire ▁new ▁ideas . ▁ ▁The ▁company ' s ▁strategy ▁uses ▁customer ▁service ▁as ▁their ▁compet itive ▁advantage . ▁The ▁company ▁emp lo ys ▁voice ▁coach es ▁and ▁psych ologist ▁to ▁train ▁their ▁call ▁center ▁represent atives . ▁In ▁ 2 0 0 6 ▁Head sets . com ▁won ▁the ▁Ste vie ▁Award ▁for ▁" Best ▁Customer ▁Service ▁Team ." ▁According ▁to ▁the ▁company , ▁Head sets . com ▁represent atives ▁do ▁not ▁use ▁scripts ▁to ▁encou rage ▁genu ine ▁convers ations . ▁ ▁The ▁company ▁was ▁named ▁among ▁San ▁Francisco ▁Business ▁Times ▁" 1