▁and ▁based ▁at ▁the ▁Service ' s ▁main ▁headquarters ▁in ▁Ex eter . ▁ ▁British ▁Red ▁Cross ▁Fire ▁and ▁Emer gency ▁Support ▁Service ▁The ▁British ▁Red ▁Cross ▁Fire ▁and ▁Emer gency ▁Support ▁Service ▁( FE SS ) ▁helps ▁to ▁meet ▁the ▁needs ▁of ▁individuals ▁who ▁have ▁suffered ▁damage ▁to ▁their ▁homes ▁following ▁a ▁domestic ▁property ▁fire , ▁flo od ▁or ▁similar ▁emer gency . ▁Two ▁units ▁operating ▁in ▁Dev on ▁and ▁Som erset ▁based ▁at ▁the ▁based ▁P ly mouth ▁Red ▁Cross ▁Centre ▁and ▁Br id g water ▁Fire ▁Station ▁are ▁dedicated ▁volunte ers . ▁Their ▁role ▁includes ▁providing ▁refresh ments , ▁cl othing , ▁to ile t ries , ▁use ▁of ▁an ▁on board ▁tele phone , ▁first ▁aid , ▁sign - post ing ▁to ▁other ▁organis ations , ▁support ▁with ▁the ▁care ▁of ▁children ▁and ▁p ets , ▁assistance ▁in ▁se cur ing ▁temporary ▁accommod ation , ▁transport ▁to ▁friends / family , ▁and ▁use ▁of ▁show er / w ash ing ▁and ▁to ile t ▁facilities . ▁ ▁Oper ations ▁As ▁part ▁of ▁the ▁national ▁F i Re Control ▁project , ▁Dev on ▁and ▁Som erset ▁Fire ▁and ▁Res cue ' s ▁control ▁rooms ▁were ▁due ▁to ▁switch ▁over ▁to ▁a ▁regional ▁control ▁centre ▁in ▁Ta un ton . ▁Both ▁control ▁rooms ▁were ▁planned ▁to ▁cut over ▁in ▁May ▁ 2 0 1 1 , ▁but ▁the ▁plan ▁was ▁formally ▁scra pped ▁in ▁December ▁ 2 0 1 0 ▁by ▁the ▁Government . ▁ ▁Mut ual ▁assistance ▁ ▁The ▁Fire