▁higher ▁performance ▁on ▁an ▁attribute ; ▁in ▁other ▁words , ▁negative ▁performance ▁is ▁more ▁consequ ential ▁than ▁positive ▁performance . ▁Thus , ▁ens uring ▁overall ▁patient ▁satisfaction , ▁it ▁is ▁more ▁important ▁to ▁reduce ▁negative ▁performance ▁on ▁the ▁patient - care ▁dimension ▁with ▁the ▁worst ▁perce ived ▁performance ▁than ▁to ▁maxim ize ▁positive ▁performance ▁on ▁another ▁dimension . ▁A ▁fruit ful ▁solution ▁can ▁be ▁meas uring ▁patient ▁diss atisf action ▁instead ▁of ▁satisfaction . ▁ ▁References ▁ ▁External ▁links ▁Why ▁Pat ient ▁Sat isf action ▁Mat ters ▁Bey ond ▁Qu ality ▁of ▁Care ▁Pat ient ▁Sat isf action - What ▁health care ▁industry ▁can ▁learn ▁from ▁e - ret ail ▁industry ? ▁- ▁Health o 5 ▁ ▁Category : Product ▁testing ▁Category : He alth ▁care ▁quality ▁Category : Pat ient <0x0A> </s> ▁William ▁H . ▁" D ad " ▁Clar ke ▁( J anu ary ▁ 7 , ▁ 1 8 6 5 ▁in ▁O sw ego , ▁New ▁York ▁– ▁June ▁ 3 , ▁ 1 9 1 1 ▁in ▁Lor ain , ▁Ohio ) ▁was ▁a ▁professional ▁baseball ▁player ▁who ▁played ▁pitch er ▁in ▁the ▁Major ▁Le agues ▁from ▁- . ▁He ▁would ▁play ▁for ▁the ▁Chicago ▁White ▁Stock ings , ▁New ▁York ▁Gi ants , ▁Louis ville ▁Col on els , ▁and ▁Columb us ▁Sol ons . ▁ ▁References ▁▁ ▁" D ad ▁Clar ke ▁Out ▁for ▁Good : ▁Fam ous ▁Old ▁P itch er ▁Dies ▁from ▁St roke ▁of ▁Par al ysis ", ▁O ma ha ▁Daily ▁Be