"World-class applications cannot be world-class unless the best support services are provided." Therefore, the solution to providing robust application administration is the efficiency of the support rendered. Several researches put forward that a cost efficient application support/service solution to enterprises must be the basic element of a company to make its application a product of World class.
We give top priority to sales/ production emergencies to reduce the impact it has on the business operation. This is a crucial factor which affects the end consumer's business which in turn leads to business loss.
Analysis of root cause and preventive measure to avoid reoccurrence are done.
Knowledge repository generation of various processes and guidelines is done. This is one important factor to stabilize support sevices.
End customer satisfaction is achieved as we provide suggestions for usability of application levels to enhance the customer experience.
Well established QA processes (Quality Assurance) focusing on performance metrics and support services performance.