2.1. This Website is owned and operated by Heating Controls Online Ltd ('we'/'us'/'our'), a limited company (trading as Heating Controls Online), registered in England and Wales under company number: 07303811 having our registered office at Unit 16 Meridian Buckingway Business Park Swavesey Cambridge CB24 4AE. Our VAT Number is: 860 5783 05.
12.1.1. You may cancel your order for the Goods at any time prior to receiving a Confirmation Notice from us so long as you contact us in writing. You can send us a cancellation notice by sending an email to sales@heatingcontrolsonline.com or a letter to Unit 16 Meridian Buckingway Business Park Swavesey Cambridge CB24 4AE. Your cancellation notice must quote your name, address, the name or a description of the Goods and your order reference number.
12.2.1. You are entitled to cancel your Contract at any time prior to receiving the Goods so long as you provide us with written notice or, if you have received the Goods, so long as you provide us with written notice at anytime within 14 calendar days starting from the day after you received the Goods. You can send your cancellation notice by email to sales@heatingcontrolsonline.com or a letter to Unit 16 Meridian Buckingway Business Park Swavesey Cambridge CB24 4AE. Your cancellation notice must quote your name, address, the name or a description of the Goods and your order reference number.
12.2.2. Upon receiving your cancellation notice, we will contact you and provide details of where you must return the Goods and other relevant instructions. You must, within 14 days, return the Goods to us at your own cost and risk. We reserve the right, at our option, to collect the Goods from you. If we wish to collect the Goods we will notify you of when they will be collected by us. We will charge you for the cost of collecting the Goods and will deduct this from any sum owed by us to you.
12.2.3. The Goods must be returned to us in the same condition in which you received them until such time as the Goods are either collected by us or delivered back to us by you. You must return the Goods with its original packaging and the original invoice. You have a legal obligation to take reasonable care of the Goods whilst they are in your possession. If you fail to comply with this obligation, we may deduct your refund accordingly.
12.4.4. Sometimes the product specifications from the manufacturer may change, in which case, we will do our best to offer you a substitute of the same or better quality at the same price. If you are not happy with the replacement, you can return the Goods to us.
12.4.5. In order to claim a refund or replacement item please send us a cancellation notice as soon as you become aware of a problem and no later than 7 working days after receipt or the fault developing by email to sales@heatingcontrolsonline.com or a letter to Unit 16 Meridian Buckingway Business Park Swavesey Cambridge CB24 4AE. Your cancellation notice must quote your name, address, the name or a description of the Goods, a brief description of the problem, fault or damage and your order reference number.
13.1. If you have a comment, concern or complaint about any Goods you have purchased from us, please contact us via email at sales@heatingcontrolsonline.com or by post at Unit 16 Meridian Buckingway Business Park Swavesey Cambridge CB24 4AE.
14.1. The content of the Website is protected by copyright (including design copyrights), trade marks, patent, database and other intellectual property rights and similar proprietary rights which include, (without limitation), all rights in materials, works, techniques, computer programs, source codes, data, technical information, trading business brand names, goodwill, service marks utility models, semi-conductor topography rights, the style or presentation of the goods or services, creations, inventions or improvements upon or additions to an invention, confidential information, know-how and any research effort relating to Heating Controls Online Ltd (trading as Heating Controls Online), moral rights and any similar rights in any country (whether registered or unregistered and including applications for and the right to apply for them in any part of the world) and you acknowledge that the intellectual property rights in the material and content supplied as part of the Website shall remain with us or our licensors.