Helen has over 20 years experience in Customer Service, Training and Management, specialising in Service Excellence, Complaint Handling and Customer Experience Management.
Customer Service Manager of the Year finalist 2001 (National Customer Service Awards).
National Customer Service Awards Judge 2002 to 2008.
Worked with Travelcare, Central Trains, Friends First, Haulfryn Group, Balfour Beatty Utility Solutions, NHS, Pepsico, TNS Global, Gibbs & Dandy, Phonak, Thorntons, Derbyshire Fire & Rescue Service, Berlitz.