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Most times we went here we had about a two hour wait in the waiting room and another two hour wait once you got a room. I called this morning regarding a fever for my child I got transferred three times, hung up on, and when I called back she said she couldn't transfer me to pediatrics they're on call I would have to look and call myself. Bring that valley is closer to me I called elsewhere and got better service over the phone.
Been here 3 times. They took great care of me and I received quick and great care. If you have a Vespa or a 3D printer accident they are the ER you want to go to.
My 1st time i had a bad experience!!! I have to file a complaint and talk bad but this was really bad for me. On April 9,2019 tuesay evening around 4 or 5ish i was bought in by my family. I was dizzy, felt really bad cant open my eyes or stand up cold chills like im pass out. I was in a wheelchair. The nurse at the station it was a lady,she was so rude and not polite! She keep asking me to smile and said i wasnt cooperating!! I was about to pass out and she asking me to smile!. For what? Then took my blood preaure n drop my arm after she was done and. My arm drop hella hard! She was rough wasnt even nice . after that someone took me back and did EKG while i was sitting on the wheelchair.i don't know they were all so rude that night. Then when i got called inside. After all was done. The end part. A nurse man came in and took out my IV put gauze on with clear IV. Tape on me and just left! After that my arm started to bleed thur pour out blood all over the bed blanket and my gown and on to the floor some on my sock too. I press the Emergcy call bottom waited for 5 mins no one came. My door was closed. But the other side room was open no paient was there they left before all this.i called and yelled for help and when i yelled out for a nurse finally someone came and he didnt help he called anoher nurse and that nurse look at me and went and get another nurse!! Like whats going on!!at that point i was really upset!!!im bleeding and they didnt come help til after 3 nurse!!!! This was bad.
My 70 years old dad fell earlier today and had a 3" wide deep cut so he was bleeding bad out of his forehead and the ambulance took him to the nearest hospital which was the Valley Medical Emergency room.after 4 hours we went home once the stitches were done and doctors didn't prescribe any pain medication so couple hours later after seeing my dad in so much pain bought him back to the same hospital and explained everything to front desk where they put us behind everyone else and told us to wait for couple hours..? Why should he wait when it's their fault leaving this unfinished?? Who's responsible for this?
If I could I would put 0 stars this place its horrible. I took my sun yesterday to the ER my son was in pain crying for help. I asked one of the nurses how long till they have a room ready and she told me a couple minutes. I was ok cool.. she lied cuz I waited another hr and still my son was in pain I kept seeing people coming in them taking them to the back. And still my son was out in waiting room. So I go again and talk to Another nurse and she was really rude I told her if they had a room ready for my son now we were 3 hrs in the waiting room! She said that there was no room ready" and I told her listen we been here for almost 4 hrs and you guys don't have a room and she replied back" I'm not going to leave my really sick patient to go look for a room" I was in shock of how she told me this. So I told her" so for you guys to have a room for my son Does he have to be dying.. and just to le you guys know my son is only 4 he had the hives so imagine the itching in pain he had on his body! I was literally crying just to see him say mom help help!! So I left the hospital and took him to Seattle children's were they took him right away..