This inspection took place on 25 October 2016 and was unannounced. The inspection was carried out by an inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone in a care home setting.
Before the inspection the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed the information included in the PIR along with other information we held about the service. We looked at previous inspection reports and notifications received by CQC. Notifications are information we receive from the service when a significant events happen, like a death or a serious injury.
We looked around all areas and grounds of the service and talked to ten people who lived there and two relatives. Conversations took place with people in their own rooms and in communal areas. During our inspection we observed how staff spoke with and engaged with people. We spoke with staff, the manager, human resources manager and the registered manager.
We looked at how people were supported throughout the inspection with their daily routines and activities and assessed if people's needs were being met. We reviewed four care plans and associated risk assessments. We looked at a range of other records, including safety checks, staff files and records about how the quality of the service was monitored and managed.
We last inspected Redcot Lodge Residential Care Home in September 2015 when breaches of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 was identified. At this inspection the breaches had been met and no further breaches were identified.