We are currently hiring a Service Delivery Manager for our Delivery Centers.
You work in a team of Service Delivery Manager.
You manage a panel of customers in different industries for different types of services and ensure the best collaboration possible with the customer and the internal services.
You ensure that the workload/capacity is in line with the profitability and the quality of services delivered.
You participate in presales activities, are a strong pillar in negotiation and ensure that the specific contractual modalities are respected.
You work on continual service improvement, direct profit optimization and any other points related to customers' services.
You are able to work independently in line with the global objectives of the company while not disrupting services provided to other customers and building a strong synergy with the team.
You have a first experience in a presale, Architect or project management.
You have general knowledges on IT services, support and/or infrastructure.
You are able to speak and write fluently English and French, to communicate easily with all third parties.
You are familiar with ITIL.
You are a team player who likes to work in an international environment.
You have nothing against bringing croissants to your colleagues.
CTG is an International software engineering company with more than 3400 staff worldwide, which for more than 45 years has built a solid partnership with their customers.
and a personalized career follow-up.
CTG was awarded "Best Workplace" 6 years in a row. This label rewards the employers who care about their employees and try to create a pleasant working environment.