Experience & expertise in 10+ verticals including BFSI, NBFC, Telco, Airlines etc.
Industry leaders across Banking, Insurance, NBFC and Securities trust SmartConnect to deliver an omni-channel customer experience.
Our vision - and our business strategy - is to help our customers establish a thriving business & solutions model, that enables the enterprise to conceptualize and realize technology driven business transformation initiatives, with its value-chain partners, through multi-delivery channels.
Contact centers have to deliver the maximum to its customers, which is why we enables enterprises to build future-ready contact centers from the future and not the past.
We enables organizations to realize Digital Capital from business outcomes. In this approach, we consider the strategy and objectives as well as value chains and enablers of transformation.
Our consultants orchestrate the capabilities to truly change the game—across strategy, design, technology and industry/functional knowledge to deliver insight and solutions at scale.
Customer-centric enterprises choose to partner with us as we knows how to integrate & squash silos digital channels to deliver a true omni-channel experience.
As we move from 'Doing Digital to Being Digital, it's imperative that the businesses are centered around data,with analytics and AI providing the insight needed to compete.
Our RPA solutions offer a robust digital WFO, enabling agents & bots to work at any stage of cognitive assessment, integrated development to implementation.
Work with a partner who is not only part of the leading edge of tech ecosystem, but is shaping it through a proprietary innovation IP suite of products.
Over 25+ years of domain expertise in customer experience implementation & management across most business verticals & proven success results.
Our values enable us to build strong relations with our customers to not just drive experience transformation but to scale with your business growth.
Our foundation is driven by domain leaders in CX & personalization who till today have generated 20 million+ great customer experiences each year.
Top blue chip brands have trusted us over the years as we have delivered on their ecosystem challenges to meet their business & management needs.
Experience agent transformation with our Smart Suite products that enables agents to deliver the best customer interactions and supervisors to add value & boost process output.
Get more suspects to interact with your brands digitally. Hyper-personalize your customer service interactions across marketing, sales, CX, enterprise & cognitive AI.
We provide a complete digital transformation service for businesses looking to drive change. together, let's set a new benchmark.