You can make an appointment to see any GP, however we do encourage patients to see the same GP wherever possible as this helps with continuity of care and helps us practice "family medicine". If it is a problem that your GP is already dealing with, then it is necessary for you to continue seeing that GP for the duration of that condition.
We offer 10 minute appointments which can be made by telephoning reception on 01993 700505. Please make a double (20 minute)appointment if you feel this is needed.
Touch Screen – When you arrive for your appointment, we would encourage you to use the self-booking touch screen which you will find located to the right of the reception area. Please ask a receptionist if you would like help using this quick way of 'checking in' for your appointment.
Urgent cases will always be offered help on the same day you contact the practice, however this may be via a telephone or face to face consultation as appropriate.
· The receptionist will ask for brief details of your request.
· She will record your contact numbers for the day.
· The Duty Triage Doctor will call you back that afternoon.
►You may then be offered an urgent or routine appointment, given telephone advice, or directed to other more appropriate services e.g. practice nurse, pharmacist, Minor Injuries Unit.
During the pilot stage of this 'telephone triage' system, our system in the morning will remain as currently. This means that we may ask you to attend the 'sit and wait' clinic or offer you a telephone consultation.
If you wish to speak to one of the doctors, please contact the receptionist who will advise you of the availability of the doctor to whom you wish to speak and the most appropriate time to phone.
Acne, allergies, coughs, diarrhoea & vomiting, earache, emergency contraception, eye symptoms, flu, hay fever, missed contraceptive pills, rashes, sexual health problems/discussions, sinusitis, skin complaints, sore throats, urinary tract infection (women only), vaginal discharge.
However, if she feels that you would be better dealt with by one of the GPs, she will ask a doctor to see you.
She is unable to deal with children under 6 months of age, abdominal pain, breathing difficulties, back, knee shoulder or neck pain, headaches, mental health problems, pregnant women and pelvic pain.
If we have your current mobile telephone number, you should receive a text/SMS when you book your appointment and a reminder 2 days before the appointment date for the majority of appointments at Cogges Surgery.
Please tell us is you do not want these texts sent.