evidence: First, the outdated system for managing claims was overwhelmed, creating a backlog that persisted for most of 2020. The Department of Workforce Development also saw an influx of calls about unclear questions, mistakes on applications and general confusion about unemployment benefits, of which only a small percentage were answered. [...] The Evers administration has said the outdated unemployment computer system, which is nearly 50 years old, is hard to program, causes delays and makes applying for unemployment hard for Wisconsinites. Yet, after the backlog developed, amid a public outcry, Evers replaced the head of the department and under new leadership (and a partnership with Google Cloud), the backlog of claims has nearly disappeared.