evidence: The Merriam-Webster dictionary defined complacency as self-satisfaction especially when accompanied by unawareness of actual dangers or deficiencies [1]. When it comes to safety, complacency can be dangerous. Pandemics are large-scale outbreaks of infectious disease that can greatly increase morbidity and mortality over a wide geographic area and cause significant economic, social, and political disruption [2]. A novel coronavirus (SARS-CoV-2) causing a cluster of respiratory infections (Coronavirus disease 2019, COVID-19) in Wuhan, China (a city of more than 11 million people and the capital of Hubei province in China), was identified on 7 January 2020 [3]. Twenty-seven patients with pneumonia had initially been reported, with an epidemiological link to a live animal market that was closed and disinfected on 1 January. From 20 January, the number of notifications of cases rose dramatically, and as at 12