evidence: So far, the deadline for addressing a public grievance was 30 days. In 2020, the Modi government reduced the timeline to 45 days, and to 30 days in 2022. The new deadline of 21 days now brings the timeline to almost one-third of what it was 10 years ago. The government receives over 30 lakh public grievances each year on the Centralised Public Grievance Redress and Monitoring System (CPGRAMS). "The 10-step reforms initiated in CPGRAMS have significantly brought down the average resolution time. Keeping this in view, the maximum redressal time advised by DARPG for cases in CPGRAMS is further reduced to 21 days," the government directive says. This year, so far, the Centre has been able to dispose of a grievance in an average of just 13 days, News18 has learnt. [...] The Centre has also asked for an integrated user-friendly grievance filing platform. Currently, CPGRAMS is the common open platform for registration of complains by citizens on any issue against any public authority in Union government or states/UT. But ministries and departments, apart from states, also have their own public grievance platforms for services rendered by them.