evidence: Below is an excerpt of an article published by WBUR on October 4 discussing the Massachusetts Department of Public Utilities’ approval to restructure National Grid’s low-income electric bill discount program. National Consumer Law Center’s Charlie Harak is quoted. Many low-income residents living in National Grid’s service area will soon get a big break on their electric bills. The Massachusetts Department of Public Utilities on Monday approved a plan from the company to substantially overhaul its program that gives less affluent residents a discount on their monthly bills. Instead of offering a flat 32% discount to qualifying customers, National Grid will use a tiered structure that gives up to a 71% discount on monthly electric bills.