evidence: A social media chatbot is an automated program designed to interact with users on social media platforms. It uses artificial intelligence and natural language processing to engage in conversations, answer questions, and perform various tasks. [...] Tidio offers a comprehensive customer experience platform that offers AI chatbots alongside a live chat app. The platform includes a visual bot builder with an intuitive drag-and-drop interface and pre-designed chatbot templates to streamline the creation of conversational AI. This social media chatbot solution is ideal for automating customer support, answering FAQs, and engaging in conversational marketing on your social channels. [...] Social media chatbots are automated programs that operate on social networking platforms, engaging users in human-like dialogue. These tools aim to enhance communication by providing quick, accessible, and efficient interactions between businesses and their audience on popular social channels.