evidence: The north north west service territory (NNWST) covers seven (7) districts in northern Uganda which include; Amuru, Gulu, Kole, Oyam, Adjumani, Moyo, Anaka, Pader. To effectively coordinate operations in the territory, UEDCL has established four (7 fully-fledged support offices at Gulu, Otwal, Adjumani, Kamdini, Pabbo, Anaka & Moyo. The respective contact offices together with local leadership handle a myriad of customer-related needs including; electric faults/reports, connections, tokens, and safety. All these principles are geared to ensuring power availability and reliability which directly feeds into socio-economic development. [...] The territory operations are coordinated by a territory manager (TM), assisted by managers, assistant managers, technical assistants, linesmen, assistant linesmen, office administrators, and a regional customer care officer. UEDCL is also at the forefront of implementing the government of Uganda programme on free electricity connection policy (ECP) aimed at increasing access to electricity in rural areas.