evidence: Over 40% of NFIP claims are from outside the high-risk zones [...] The NFIP uses many factors to evaluate a property’s flood risk: [...] - Contact the NFIP’s FEMA Mapping and Insurance eXchange (FMIX) Customer Services Specialist, 877-336-2627 - Email FEMA-FMIX@fema.dhs.gov, or - Visit the NFIP Community Rating System (CRS) website, https://www.fema.gov/floodplain-management/community-rating-system - Click on "Participating Communities" to see if your community is on the list of participating communities