evidence: The Narendra Modi government has ordered that any public grievance lodged on a central portal must be resolved within 30 days, reducing the maximum period stipulated so far of 45 days. [...] The government receives over 30 lakh public grievances each year on the Centralised Public Grievance Redress and Monitoring System (CPGRAMS) portal, and 11 lakh so far this year. The Centre in its latest order has also stipulated that urgent grievances must be resolved on priority even before 30 days. "The grievances of urgent nature have been mapped on the CPGRAMS…it shall be incumbent on Grievance Resolution Officers to address urgent grievances on priority basis," the July 27 order has mentioned. [...] "To achieve the objectives of the CPGRAMS, and to satisfactorily resolve the grievances of the citizens, the Ministries and Departments need to review, streamline and strengthen their internal resolution mechanisms," the government has ordered. The maximum grievances are received by the Department of Financial Services (Banking Division), Labour Ministry, CBDT, Railways Ministry and Ministry of Cooperation, the figures show.