evidence: IATA member airlines have an inherent motivation to ensure that all people with accessibility needs have a positive experience when traveling by air. These people are customers-and are a growing segment of the population. The World Health Organization (WHO) estimates that more than one billion people live with some form of disability, which constitutes approximately 15% of the world's population. Therefore in 2019, the IATA Annual General Meeting (AGM) unanimously adopted a landmark industry resolution which re-affirmed the commitment of IATA member airlines to provide safe, reliable and dignified travel for people with disabilities. At the center of IATA's developement of its guiding principles and all its work on accessibility since, is the disability community's own guiding principle of "Nothing For Us, Without Us." At every stage of the development of airline accessibility policy and operating standards, the disability community is involved and listened to. This is of course the only way to keep the focus on disability, accessibility and inclusion-particularly when facing a new reality and new measures due to a pandemic. [...] Interview with Linda Ristagno, IATA's AD External Affairs on Air Transport Accessibility