evidence: Government's Grievance redressal rate has crossed one lakh cases per month and this is for the first time since the inception of CPGRAMS (Centralised Public Grievance Redress and Monitoring System) under the Department of Administrative Reforms and Public Grievances in the Union Ministry of Personnel. This record figure was registered during the course of regular weekly and monthly monitoring of the disposal and redressal of public grievances. [...] Dr Jitendra Singh said that the Government has taken several initiatives to improve quality of grievance redressal and reduce timelines of disposal. In 2022, the Government implemented the 10-step reforms of CPGRAMS, the Centralised Public Grievance Redress and Monitoring System. The reforms included Universalization of CPGRAMS 7.0, Technological Enhancements using AI/ML, Language Translation of CPGRAMS portal into 22 Scheduled languages, operationalization of Grievance Redressal Index, operationalization of a Feedback Call Centre, One Nation One Portal by integration of State Portal/Other Grievance Portals of Government of India with CPGRAMS, inclusivity and outreach with availability of CPGRAMS in all Common Service Centres, Training and Capacity Building of Grievance Redressal Officers under Sevottam scheme, publishing monthly reports for Central Ministries/Departments and States/UT’s and establishment of a Data Strategy Unit for data analytics.