evidence: Centralised Public Grievance Redress and Monitoring System (CPGRAMS) is an online platform available to the citizens 24×7 to lodge their grievances to the public authorities on any subject related to service delivery. [...] • The CPGRAMS will enable the online lodging of grievances by citizens to the concerned organisations which can be linked to their official website. [...] The Centre has also asked for an integrated user-friendly grievance filing platform. Currently, CPGRAMS is the common open platform for registration of complains by citizens on any issue against any public authority in Union government or states/UT. But ministries and departments, apart from states, also have their own public grievance platforms for services rendered by them.