evidence: The grievance is acknowledged online or by post. A unique registration number is given to each grievance. [...] The Department of Administrative Reforms & Public Grievances is the chief policy making, monitoring and coordinating Department for public grievances arising from the work of Ministries/Departments/Organizations of the Government of India. The grievances received in the department are forwarded to the Ministries/Departments concerned. Redressal of grievances is done by respective Ministries/Departments in a decentralized manner. The Department periodically reviews the status of redressal of public grievances under CPGRAMS of Ministries/Departments for speedy disposal of grievances / complaints. [...] You may take up the matter with the Director of Public Grievances of the Ministry/Department concerned whose details are available on the pgportal.