evidence: A social media post claims that Prime Minister Modi has reportedly initiated a grievance portal upon assuming office, allowing citizens to directly communicate with the Prime Minister’s Office (PMO). The post also includes a video featuring a woman who shares her positive experience of having her issue resolved after lodging a complaint on this portal. Through this article let’s fact-check the claim made in the post. [...] The viral post refers to the Centralized Public Grievance Redress and Monitoring System (CPGRAMS), as the grievance redressal mechanism initiated by PM Modi after assuming office in 2014. [...] To sum it up, the CPGRAMS portal meant to address public grievances was launched much before PM Modi assumed office in 2014.