evidence: Over the past three years, the CPGRAMS reforms have revolutionized grievance redressal by drastically reducing timelines and improving the quality of responses. The reforms have achieved the following key milestones: - Universalization of CPGRAMS: Integration of all grievance portals of Central Ministries and States, creating a unified and efficient system. [...] Citizens can file public grievances on the CPGRAMS portal www.pgportal.gov.in, Ministry/Department-wise for each of the Ministries/Departments of Government of India. As of July 31, 2024, 26,22,426 citizens are registered on the CPGRAMS portal, and 1,01,209 grievance redressal officers are mapped on the CPGRAMS portal for timely grievance redressal. A majority of the Public Grievances received on the CPGRAMS portal are redressed within the prescribed timeline of 30 days.