evidence: A revised version of CPGRAMS portal meant to address public grievances was launched in June 2007. In fact, the concept of directly accepting petitions to handle public grievances was initiated as early as 2002. Since then, a total of 8972 grievance petitions were received by the DOP&T and most of the issues were resolved before 90 days of filing the petition as of 31 January 2014. Hence, the claim made in the post is FALSE.