evidence: The staff in the Indian rail network are using various innovative technological solutions to improve efficiency, ranging from customer service to maintenance and repair work. Having a workforce management platform helps the staff to plan and schedule processes in a planner software for control over the entire workforce process such as capacity planning, daily task scheduling, real-time rescheduling, routes, employee availability and competing time slots. [...] The Indian rail network is continuously enhancing the passenger experience through digital technologies. The modern features such as facial recognition, emergency talk-back system, WiFi infotainment system, automatic plug-door and step control have completely changed the passenger travel experience. [...] Over the last couple of years, technology and innovation have been changing the face of the Railways as it has embraced digitalisation in all spheres of its operations such as asset management, train signalling, manufacturing, passenger information system and coach factory automation. With the Railways’ digital transformation, the industry will accelerate new railway intelligence thus enabling enhanced industry-wide knowledge and business model innovation.