evidence: The shared services market is growing quickly. US and European firms are either expanding their existing shared service centers (also referred to as "Global in-house Centers" (GICs)) or building new centers. Let’s look at what’s happening and the factors that are driving the growth. [...] Another dimension accelerates and compounds the impact of the DIY movement: the shift into the new digital model. Our market research at Everest Group reveals that almost half of new shared service centers set up since 2014 support some component of digital services. In 2013-2014, digital was a component in fewer than 25% of shared service centers. [...] Adding all this together, we see a growing movement toward the growth of the size of existing shared service centers and the number of new centers established. Ironically, while the movement leads some firms to shift work away from third-party service providers to their own GICs, it also creates a new temporary market for service providers.