evidence: Private: [pib] Centralized Public Grievance Redress and Monitoring System (CPGRAMS) [...] The Union Minister for Personnel, Public Grievances & Pensions has recently launched the Centralized Public Grievance Redress and Monitoring System (CPGRAMS) 7.0 version. About CPGRAMS - CPGRAMS is one of the flagship initiatives for the reformation in governance started by the Indian central government through addressing the grievances of the general public.