evidence: Enabling a better experience for passengers with disabilities [...] On the communications front, airports like Cincinnati and Northern Kentucky International have enabled messaging on their website that can be changed to a multitude of languages and the accessibility feature can be turned on someone’s device to have it read to them. Others, like Toronto Pearson Airport, launched a live-chat function directly from their website which allows all passengers, including those with disabilities, to use their own device to interact with the airport staff. SMS and WhatsApp functions are also planned to be deployed in the near future. [...] New wayfinding apps are also making their way to the market, along with assistive services for individuals who are blind or partially sighted, to make navigating an airport possible for many who are having more difficulty to use the traditional signage and information displays. This type of service is just one of the accessibility technologies offered by several Canadian airports like Vancouver, Winnipeg, and Toronto airports to provide passengers with access to a live agent that can help them navigate the airport through their phone or video-equipped smart glasses.