evidence: 1. Department of Workforce Development: During the pandemic, DWD was unprepared for the record number of unemployment claims, which created massive backlogs and delays in benefits being delivered. In the first week of Evers’ Safer at Home order in 2020, DWD’s unemployment line received 1.5 million attempted calls. Since then, policymakers have focused on upgrading DWD and making sure it is prepared for the next crisis event. Only time will tell if the changes are enough or if additional reforms are needed. 2. Department of Safety and Professional Services: Lingering effects of Governor Evers’ COVID-19 policies, a newly launched electronic filing system, and agency mismanagement created a licensure backlog. DSPS employees have not been able to catch up on the mounting backlog of filed forms – leaving some Wisconsinites waiting months, and some over a year, for their credentials.