evidence: Department of Administrative Reforms & Public grievances has issued a O.M. vide F.No.S-15/21/2021-(PG)-DARPG(E-7085) dated 23rd August 2024, after undertaking review of existing processed to make CPGRAMS more sensitive, accessible and meaningful to the Citizen. The revised/reiterated guidelines take care of some of the suggestions submitted by AIBSNLREA, like action to be taken when the grievance reaches a wrong authority, making any decision on appeal to be a speaking order, asking for additional document from the citizen whenever required etc. View the DoAR&PG OM27.08.2024: [...] While conveying our Greetings to the Prime Minister on his assuming charge for the third consecutive term, AIBSNLREA also has drawn his attention to the fact that contrary to his advocating the cause of pensioners by giving top most priority to dignity, financial security and wellbeing of senior citizens, some important grievances of the pensioners remain unsettled mainly due to Department of Expenditure either rejecting or sitting over vital recommendations of a Standing Committee of Parliament and some court judgements. AIBSNLREA has resubmitted some of these grievances, with a renewed hope that he will personally look into them and direct the Ministry of Finance and other Ministries concerned to re-examine the issues with the single objective of respecting and honouring the elders instead of viewing these issues with narrow economic considerations. View the letter08.06.2024: