evidence: IGMS 2.0, implemented by IIT Kanpur, upgrades DARPG’s CPGRAMS portal with AI "PM Modi has flagged again and again that Grievance Redressal is important for accountability of the Government and also for the Citizen-centric Governance": Dr Jitendra Singh [...] With a ballooning caseload of problems being raised by the common man and their trust in the timebound redressal of their grievances, close to 20 lakh grievances are received annually on the CPGRAMS portal. In view of the large number of grievances, the classification and monitoring of grievances cannot be done manually. Thus, the IGMS portal will help the DARPG with creation of draft letter for selected scheme/ministry and expedite the grievance redressal process by the concerned ministry/department. Speaking on the occasion, Dr Jitendra Singh, said Prime Minister Shri Narendra Modi has flagged again and again that Grievance Redressal is important for accountability of the Government and also for the Citizen-centric Governance. A more robust human interface mechanism including Counselling post-resolution of the grievance has also been introduced.