evidence: To use FaceTime, you need a Wi-Fi, cellular data, or broadband Internet connection and a device that supports the app. These include iPhone, iPad, and iPod touch® devices, and Mac® computers running OS X® Lion 10.7 or later. Models older than the iPhone 6, fourth-generation iPod touch, and iPad 2 won't be able to use FaceTime. [...] How to use FaceTime on an iPhone, iPad, and iPod touch - Open Settings > FaceTime > Use your Apple ID for FaceTime. [...] FaceTime helps us stay connected, but sometimes it can run into issues like unavailable calls, poor connection or sound quality, or a frozen screen. Here are a few of the most common problems to why FaceTime's not working and how to fix them, according to our experts: