evidence: Nearly 19.5 lakh grievances were redressed by Central/ state governments through CPGRAMS interface in 2023. As part of overall digital push in governance, the Department of Administrative Reforms and Public Grievances (DARPG) launched CPGRAMS mobile app, Intelligent Grievance Monitoring Dashboard and Tree Dashboard, and AI based Bhashini integration with the CPGRAMS portal in the year 2023. [...] DARPG ideated the redressal of public grievances as per Prime Minister Narendra Modi's vast experiences in governance. The PM urged officials that impersonal governance models need to find life through deep personal commitment. The Chintan Shivir laid down a futuristic model of governance, the ministry said.