"The general public is almost never in touch with civil servants at the state level, but it's my feeling that if the state level is working properly, then it will improve the civil service at all levels," he said. "[The challenge is] how to infect all the civil servants with the same approach - to be punctual, to be nice to the clients, to answer questions properly.
"Publicul larg nu intra aproape niciodata in contact cu oficialii administratiei la nivel de stat, insa este parerea mea ca daca la nivelul statului lucrurile merg bine, atunci serviciile publice se vor ameliora la toate nivelele", spune el. "[Provocarea consta in] gasirea modalitatii de "contaminare" a functionarilor publici cu aceleasi obisnuinte -- punctualitatea, politetea, corectitudinea raspunsurilor.