Telekom blamed small Internet Service Providers (ISPs) that provided Voice over Internet Protocol (VoIP) service, rather than looking into the possibility of internal problems.
Mai degraba decat sa-si examineze propriile probleme, Telekom a dat vina pe micii furnizori de Internet (ISP-isti) care furnizau servicii VoIP (voice over internet protocol), permitand astfel clientilor lor operarea de convorbiri internationale prin Internet.