Create a comprehensive customer service training program for luxury goods industry representatives that covers topics such as effective communication, brand knowledge, conflict resolution, and empathy towards high-end customers. The program should incorporate various learning methods such as role-playing and case studies, and should aim to enhance the representatives' ability to provide personalized and exceptional customer experiences. Additionally, consider incorporating modules that educate representatives on how to handle unique situations that may arise in the luxury goods industry, such as managing VIP client relationships and dealing with product returns and exchanges.
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