This theory sees communication as the exchange of information that is high in relational content and can be used to violate the expectations of another who will perceive the exchange either positively or negatively, depending upon the liking between the two people.
This theory sees communication as an exchange of behaviors that can be used to violate the expectations of another. Participants in communication will perceive the exchange either positively or negatively, depending upon the level of liking between the two people.