The company has 24 research-and-development centers around the world, and the company has invested aggressively in technical research and development, but not in listening to customer feedback regarding the design of its technology and software.
The company has 24 research-and-development centers around the world, and since the early 2000s and in the Vision 2020, Samsung has emphasized technical research and development. However, the large number of online complaints indicate that the company is weak at listening to customer feedback regarding the design of its technology and software.