LuLaRoe's CEO initially downplayed the damage rates as statistically insignificant, but in response to the complaints, on April 24,2017, the firm implemented new policies to make it easier for customers and fashion consultants to receive refunds on defective merchandise.
LuLaRoe's CEO downplayed the frequency of the damage rates as statistically insignificant, but stated that the company was committed to ensuring that customers felt they received value for money spent. In response to the complaints, on April 24,2017, LuLaRoe implemented new policies to make it easier for customers and fashion consultants to receive refunds on defective merchandise.