document: {"document":{"title":"privacy & cookies","text":"Effective from August 22, 2014\n\nAt Sumdog, we take your privacy and online safety very seriously. This Privacy Policy describes what personal information we collect from you when you use Sumdog, and what we do with that information. If you have any questions or concerns, please contact us at privacy@sumdog.com.\n\nThis Privacy Policy forms part of Sumdog's Terms of Use. When you use Sumdog, you signify that you accept this Privacy Policy, as well as Sumdog's Terms of Use.\n\n### Overview\n\nWe do not ask children to enter any information that, by itself, is considered personal information.\n\nChildren aren't allowed to set up their own Sumdog account: we ask teachers and parents to make Student accounts for them. When they do this, they enter personal information both about themselves and the children.\n\nWhen the children use Sumdog, we collect information - for example, about their educational performance. When they play writing games, we ask them not to enter any personal information. Sumdog does its best to enforce this rule automatically. To help provide the safest possible environment, we permit teachers and parents to view what each child has written.\n\nWe do not sell our users' information to other companies.\n\nNow for the details...\n\n### Student Users\n\nIf you are under 18,\n\n  * you are only permitted to log in to Sumdog as a Student User;\n  * before you can log in as a Student User, a parent, guardian or teacher must create an account for you. They do this by first creating a parent or teacher account for themselves.\n  * we will not ask you to enter information that, by itself, is considered personal information.\n\n\n\nIf we discover that we have collected personal information from anyone under 18 without permission from someone with the authority to give permission, we will delete that information as quickly as possible. If you believe that this has happened, please contact us at privacy@sumdog.com.\n\n### Information users give us\n\nStudent Users\n\nStudent Users are not asked to enter information that, by itself, is considered personal information.\n\nParent Users\n\nWe collect the following personal information from Parent Users.\n\nOn sign-up, Parents Users enter their:\n\n  * first & last name\n  * email address & password\n\n\n\nParent Users then enter information about each of their children:\n\n  * first and last name\n  * date of birth\n  * school login details\n\n\n\nParent Users may also send an email invite to other parents by entering their names & email addresses. \n\nIf Parent Users choose to subscribe to premium services, they enter:\n\n  * postal address\n  * payment method details\n\n\n\nTeacher Users\n\nThe following personal information is collected from Teacher Users.\n\nOn sign-up, Teacher Users enter their:\n\n  * first & last name\n  * email address & password\n  * school name and address\n\n\n\nTeacher Users may then enter information about their students:\n\n  * first and last name\n  * grade level or school year\n  * class\n\n\n\nIn the future, we may ask teachers to enter the date of birth of students. If we do this, it will always be optional.\n\nTeacher Users may also invite other teachers, by entering their names and email addresses. \n\nAll Users\n\nAll users can choose the gender and visual appearance of their on-screen avatar. They can also specify profile details, such as their favorite Sumdog game.\n\nIn order to provide the best possible service, we reserve the right to extend the types of information we ask users to give us. You can choose not to give us your information. However, this will prevent you from using most parts of Sumdog.\n\n### Information we collect automatically from users\n\nWhen you use Sumdog, we may collect the following information automatically:\n\n  * educational data from your activity on Sumdog, for example accuracy and speed of answers to Sumdog's questions;\n  * text written in Sumdog's writing games;\n  * data on your use of Sumdog, for example the last time you logged in;\n  * communications you have made with other Sumdog users;\n  * technical information, for example the device you use, your operating system and your IP address.\n\n\n\nThe data we collect automatically may be linked to your account and to the personal information that you have given us.\n\nSome of the information that we collect from Student Users may be accessed by the Parent Users in their Sumdog Family, or the Teacher Users linked to their Sumdog School.\n\nWe also use analytics software to help us understand how Sumdog is used. Information recorded by this software is anonymized, and cannot be related to individuals. To help us optimise our email communication, we may use customised links, or small images called web beacons. These allow us to understand how our messages are received by our users.\n\nIn order to provide the best possible service, we reserve the right to extend the types of information we automatically collect from users.\n\n### Sumdog uses Cookies\n\nWe use small files called Cookies to help make Sumdog easier to use, and to help us improve the site for you. We store these Cookies on your computer.\n\nCookies can't be used to identify you personally. They simply let us know when you return to the site. This helps us, for example, to remember that you're logged in, or to remember the settings you chose on your previous visit. We store them in the Cookies folder on your computer.\n\nHere's a table describing the Cookies we use:\n\nCookie name  |  What it's for   \n---|---  \nbrowsercheck  |  Tests whether your browser can use Sumdog's other Cookies   \nNRAGENT, __utma, __utmb, __utmc, __utmz  |  Monitor Sumdog's performance and speed, and helping us understand how the site is used, so we can optimize it for you   \n_sumdog, JSESSIONID, sumdog_shared_cookie  |  Recognize and coordinate your login across Sumdog's servers   \ndefault_school  |  Identifies your school code, so you can log in more easily   \n  \nYou can find out more what Cookies are, and how to manage them, here: http://www.aboutcookies.org/. Please remember, though, that some of Sumdog's services won't work properly if you block Cookies.\n\n### How we store and process your information \n\nYour information is stored and processed on our servers. The only exception to this is payment card details: for security reasons, these are stored by our payment service provider.\n\nWe may transfer your information to other countries for processing and storage. However, we will only do this in locations that follow the \"Safe harbor\" regulations (http://www.export.gov/safeharbor).\n\n### How we use your information\n\nYour information is used during the normal functioning of the Sumdog service. This may include:\n\n  * personalise Sumdog for you;\n  * inform you about our services, or to help you to use them, such as telling you about a new Sumdog game, or notifying you of the end of a trial period;\n  * identify and where necessary act against improper or illegal use of Sumdog. This helps keep Sumdog safe for all of our users;\n  * analyze usage patterns or request feedback from you about our services so that we may improve the service\n\n\n\nYour information is held by Sumdog Ltd. It may also be accessed by our wholly-owned US subsidiary, Sumdog Inc, in accordance with the terms of this Privacy Policy.\n\nIf we need to use your personal information for any other purposes, other than the normal functioning of the Sumdog service we will seek your permission prior to doing so.\n\nWe will not use your information to develop a personal profile of you.\n\nIf you have given us your email address, we may send you messages via email. This may include information about new features or services, or about your usage of the site, or the usage of others in your Sumdog School or Sumdog Family. To choose which types of email you receive from us, please go to http://www.sumdog.com/emails/. Please note that there are certain emails that you can't opt out of receiving, unless you delete your account entirely, as these are concerned with the administration of your account.\n\nData Deletion Policy\n\nParent Users or Teacher Users may ask us to delete personal information held in a Sumdog Family or Sumdog School linked to their account by contacting us as described below. We will do this within 30 days of your request.\n\nIf you sign up as a Teacher User or a Parent User, and you do not confirm your email address within 30 days of signing up, we will automatically delete your information.\n\nThe following information will not be deleted:\n\n  * after a request to delete a Sumdog Family, the Student User accounts will not be deleted if they are also linked with a Sumdog School.\n  * after a request to delete a Sumdog School, the Student User accounts will not be deleted if they are also linked with a Sumdog Family.\n  * any information required to protect the safety of other Sumdog Users will not be deleted; for example, we keep the conversations held in writing games in case we need to investigate claims of abuse.\n\n\n\nWe may also use aggregated data that has been derived from your Information after you have deleted it. However, this will not be in any way that might identify you personally.\n\nWe will keep your personal information as long as your Sumdog account exists. We may also need to keep your information to comply with our legal obligations, or to resolve disputes or enforce our agreements.\n\nWe reserve the right to delete your account after a long period of inactivity. We will make reasonable efforts to contact you using either Parent User or Teacher User email addresses before we do so.\n\n### Data Confidentiality\n\nGenerally, we will keep your information confidential, except:\n\n  * where we believe in good faith that disclosure is required by law;\n  * to protect the rights or safety of Sumdog's users;\n  * to protect the property or rights of Sumdog or its employees;\n  * there has been a clear breach of our licensing terms. In this case we may share information with our partners, lawyers and/or law enforcement agencies in the relevant country;\n  * if you are a Student User, and your login is linked to a Sumdog School; in this case, any Teacher Users who are members of that Sumdog School will be able to access your information;\n  * if you are a Student User, and your login is linked to a Sumdog Family; in this case, any Parent Users who are members of that family will be able to access your information;\n  * when you have made a sales or support enquiry from a country in which we work with a partner, in which case we may forward your information to them; \n  * where the information you have given us is used on a profile that can be accessed by other users, or in an activity where it is shared with other users, such as one of Sumdog's writing games; \n  * when you have given explicit permission to pass your information to a third party.\n\n\n\nExcept as described here, or where authorised by you in writing, we will not pass on your information to any other party.\n\nWe may link information about how you use Sumdog to the Personal Information that we collect, but we will only use this linked information internally, and will not disclose it.\n\nWe may share statistics derived from aggregated information with our partners worldwide. These statistics do not enable our partners to identify you.\n\nChange in control  \nIf there is a change in ownership of Sumdog Ltd, or a transfer of some of its assets, or in the unlikely event of it ceasing to continue trading, entering bankruptcy, or similar, your information may be transferred to a third party.\n\n### Content you enter on our website\n\nIf you enter offensive, inappropriate or objectionable content on our websites, we may use the information you have given us to stop such behaviour.\n\nWhere we believe in good faith that you are or may be in breach of any law, or that your safety is at risk, we may use the information you have given us to inform relevant third parties such as your employer, school, e-mail/internet provider or law enforcement agencies.\n\n### If you're in a different country\n\nBy using Sumdog, you give your consent for us to transfer your data to, and process it in, the United States of America. If, by using Sumdog, you would break any applicable laws, we must unfortunately revoke your right to do so.\n\nWe comply with the US-EU Safe Harbor Framework for the collection and use of personal data from EU countries. \n\n### Third parties\n\nSometimes, third parties with whom we're affiliated with may make offers or provide services to you through Sumdog, either independently, or jointly with us. We will only share information with these third parties to the extent necessary for this purpose.\n\nThis may include enabling you to automatically pass information you have given us to your account with a third party, or to gather information from your account with a third party. We have no control over the practices or privacy policies of any third parties, so you should make sure that you understand and are satisfied with them before allowing this.\n\nAs part of the provision of Sumdog, we may contract third parties to provide services which require us to share your information with them. Examples of this include sending you messages by email, storing or processing data, and processing payment. These third parties have no right to use your information except as required to provide these services.\n\nIf we permit you to add information to a create profile on Sumdog, this information may be displayed to other users.\n\nYou should bear in mind that information you disclose online, for example as part of a profile, or in written communications on the site, may be available to other users, who may be able to collect and use it without either Us or you knowing.\n\n### Keeping your information safe\n\nYour information is protected by your password. We also take all reasonable steps to prevent attack on Sumdog, including permissions verification.\n\nParent Users and Teacher Users are responsible for using their best efforts to select and protect their login details, including restricting access to your Sumdog account, and logging off after using Sumdog.\n\nWe will use all reasonable efforts to keep your information private, but like any internet service provider, we cannot absolutely guarantee this. It is always possible that the security of your information may be compromised, for example by unauthorized access, or by failure of hardware or software.\n\n### Updating this privacy policy\n\nWe may change this Privacy Policy from time to time. How we use the information we collect is covered by the Privacy Policy in effect at the time it is collected. If we change the way we use Personal Information, we will notify you by updating this Privacy Policy.\n\n### How to contact us\n\nIf you have any query regarding this Privacy Policy or your Personal Information on Sumdog, please e-mail privacy@sumdog.com. Alternatively, please write to Sumodg Inc, 902 Broadway, New York, NY NY 10010, or call 877-9786364. Outside of North America, please write to Sumdog Ltd, 43 Queensferry Street Lane, Edinburgh, EH2 4PF, UK or call +44 (0)1312261511.\n\nUnder the Data Protection Act in the UK, Parent Users have the right to request a copy of the personal information we hold about you and to have any inaccuracies corrected. (We may charge for information requests and will require you to prove your identity with 2 pieces of approved photographic identification). We will use reasonable efforts to supply, correct or delete personal information about you on our files. Please send requests by post to the Data Protection Manager at the address above.\n","paragraphs":null,"sentences":null,"language":null},"classifications":[{"level":"document","labels":["is_policy"],"label_definitions":null}]}