document: {"document":{"title":"privacy notices","text":"### Privacy notices\n\nThe Health Insurance Portability and Accountability Act (HIPAA) Privacy Rule affords members the right to receive a notice that describes how health information may be used and disclosed and how to get access to this information. Aetna is required to send a notice (\"Notice of Privacy Practices\") to members of our insured Health and Long Term Care plans and Mail Order Pharmacy customers.\n\nAetna is also required to send a privacy notice (\"Notice of Information Practices\") to our insured Life & Disability plan members and to our Large Case Pension payees.\n\n#### Notice of privacy practices by plan type\n\nHealth (Medical, Dental, Pharmacy, Managed Behavioral Health and Vision)  \nHealth (Medical, Dental, Pharmacy, Managed Behavioral Health and Vision) (Spanish)  \nAetna Rx Home Delivery  \nAetna Rx Home Delivery (Spanish)  \nAetna Senior Supplemental Health  \nAetna Senior Supplemental Health (Spanish)  \nAetna Specialty Pharmacy  \nAetna Specialty Pharmacy (Spanish)  \nAetna Student Health  \nAetna Student Health (Spanish)  \nEmployee Assistance Plan  \nEmployee Assistance Plan (Spanish)  \nLong-Term Care  \nLong Term Care (Spanish)  \nAetna Voluntary (AVP) Notice of Privacy Practices  \nAetna Voluntary (AVP) Notice of Privacy Practices (Spanish)  \nAetna International (U.S. Based Plans)- Notice of Privacy Practices  \nAetna International (U.S. Based Plans)- Notice of Privacy Practices (Spanish)\n\n#### Notice of information practices by plan type \n\nLarge Case Pension  \nLife and Disability  \nLife and Disability (Spanish)  \nLife and Disability Notice for Aetna EE/Retirees  \nLife and Disability Notice for Aetna EE/Retirees (Spanish)  \nLife and Disability Privacy Notice for Aetna Voluntary (AVP)  \nLife and Disability Privacy Notice for Aetna Voluntary (AVP) (Spanish)  \nLife Privacy Notice for American/Continental  \nLife Privacy Notice for American/Continental (Spanish)\n\n#### Complaints\n\nIf you think your HIPAA Privacy Rights have been violated, you can contact us using the toll-free Member Services number on your ID card or you may contact the Aetna Privacy Office directly at the address below:\n\nHIPAA Member Rights Team  \nAetna Inc.  \nP.O. Box 14079  \nLexington, KY 40512-4079\n\nYou also may write to the Secretary of the U.S. Department of Health and Human Services.\n\nRead our web privacy statement\n","paragraphs":null,"sentences":null,"language":null},"classifications":[{"level":"document","labels":["not_policy"],"label_definitions":null}]}