document: {"document":{"title":"terms & privacy","text":"By using the Trackur social media monitoring tools (“Service”), you are agreeing to be bound by the following terms and conditions (“Terms of Service”).\n\nTrackur reserves the right to change and update the Terms of Service from time to time without notice. Any new features that augment or enhance the current Service, including the release of new tools and resources, shall be subject to the Terms of Service. Continued use of the Service after any such changes shall constitute your consent to such changes. You can review the most current version of the Terms of Service at any time at: http://www.trackur.com/tos.php\n\n## Delivery\n\n1\\. The Service is delivered online and hence there is no physical delivery.\n\n## Pricing and payment\n\n1\\. Trackur reserves the right to modify or discontinue the Service (or any part thereof) with or without notice.  \n2\\. Prices of all Services, including but not limited to monthly subscription plan fees to the Service, are subject to change upon 30 days notice from us. Such notice may be provided at any time by posting the changes to the Trackur website (http://www.trackur.com/options.php) or the Service itself.  \n3\\. Trackur shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.  \n4\\. All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, or duties.  \n5\\. We only accept credit cards billed monthly. We do not make available any invoices or receipts directly.  \n6\\. We accept all major credit cards through Braintree.  \n7\\. Failure to make payment at your renewal date will result in an immediate suspension of service until such time as payment is received.\n\n## Transaction currency\n\n1\\. We are a US-based company and we accept payments through Braintree in US dollars (USD).\n\n## Refunds\n\n1\\. The Service is a month-to-month pay-as-you-go service. No refunds are provided.\n\n## Cancellations\n\n1\\. You can cancel the Service at any time and you won’t be charged again, but you are responsible for any charges already incurred.  \n2\\. You are solely responsible for properly canceling your account. A phone request to cancel your account is not considered cancellation. You can cancel by canceling the subscription through your Trackur console. If you have any problems or do not receive a cancellation confirmation email, please email us help AT trackur.com.  \n3\\. Your account details may be deleted from the Service at any time after cancellation. This information cannot be recovered once your account is canceled.  \n4\\. Trackur, in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the Service, or any other Trackur service, for any reason at any time. Such termination of the Service will result in the deactivation or deletion of your Account or your access to your Account.\n\n## Security\n\n1\\. Your credit card information is processed by Braintree. They ensure that all payment details are passed only over secure, encrypted connections and that your details are stored and handled appropriately.  \n2\\. Other information passed to and retrieved from Trackur cannot be guaranteed to be secure as it passes over unencrypted connections – much like normal web searches and email.\n\n## Privacy\n\n1\\. We take your privacy very seriously. We will not disclose any of your information to any third party except where required to by law.  \n2\\. We may email you from time to time in order to let you know about service updates, planned maintenance or special offers.  \n3\\. On the public areas of the website, we use analytics software to understand sources of visitors and to improve the website.  \n4\\. We use cookies to enable the functionality of the site.\n\n## Account terms\n\n1\\. You must provide any information requested in order to complete the signup process.  \n2\\. You are responsible for maintaining the security of your account and password. Trackur cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.  \n3\\. You may not use the Service for any illegal or unauthorized purpose. You must not, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).\n\n## Availability and suitability of the Service\n\n1\\. Downgrading your Service may cause the loss of content, features, or capacity of your Account. Trackur does not accept any liability for such loss.  \n2\\. The API feed created as part of the Service has a unique address but is not secured in any other way you understand that it can be accessed by anyone (so you can share it throughout your company or with partners). You understand and agree that Trackur will not be liable for any damages resulting from anyone else accessing your feed.  \n3\\. Trackur does not warrant that (i) the service will meet your specific requirements, (ii) the service will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of the service will be accurate or reliable, (iv) the quality of any products, services, information, or other material purchased or obtained by you through the service will meet your expectations, and (v) any errors in the Service will be corrected.  \n4\\. You expressly understand and agree that Trackur shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages resulting from: (i) the use or the inability to use the service; (ii) the cost of procurement of substitute goods and services; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; (v) or any other matter relating to the service.  \n5\\. The failure of Trackur to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and Trackur and govern your use of the Service, superceding any prior agreements between you and Trackur in this respect (including, but not limited to, any prior versions of the Terms of Service).  \n6\\. Questions about the Terms of Service should be sent to help@Trackur.com.\n\nUpdated August 17th, 2018\n","paragraphs":null,"sentences":null,"language":null},"classifications":[{"level":"document","labels":["not_policy"],"label_definitions":null}]}