document: {"document":{"title":"privacy policy","text":"FIXR, Inc. (referred to in this privacy policy as \"Fixr,\" \"we,\" \"us,\" and \"our\") is the sole owner of the information collected on www.fixr.com. This Privacy Policy describes how we handle your personal information for our services on the Fixr websites and is incorporated into our Terms and Conditions. The Fixr.com website (and any successor website) and the services offered in connection with such website will collectively be referred to as the \"Site.\"\n\n## Collection\n\nWe may collect and store the following personal information:\n\n  * Name, email address, phone number, physical address, and (depending on the service used) company information;\n  * transactional information based on your activities on the Site (such as bidding information that relates to your account);\n  * contact information you provide;\n  * community discussions, chats, dispute resolution, correspondence through the Site and correspondence sent to us;\n  * other information from your interaction with the Site including computer and connection information, statistics on page views, traffic to and from the sites, IP address and standard web log information;\n  * other supplemental information from third parties (for example, if you request contractor services but only partially fill out your contact information, we will use a \"reverse-lookup\" ID verification service in order to attempt to provide the contractor with the publicly available phone number associated with your name and physical address).\n\n\n\n## Use\n\nYou agree that we may use your personal information to:\n\n  * to contact you about services on our site, to allow other members of the site to contact you, and/or inform you about service professionals you have been matched with;\n  * operate the Site and provide customer support;\n  * resolve disputes, collect fees, and troubleshoot problems;\n  * prevent potentially prohibited or illegal activities, and enforce our Terms and Conditions;\n  * customize, measure and improve our services, and content;\n  * tell you about service updates based on your communication preferences; and\n  * compare information for accuracy, and verify it with third party sources, such as a \"reverse-lookup\" ID verification service.\n\n\n\n## Our Disclosure of Your Information\n\nWe will only share your personal information with third parties as outlined within this privacy policy.\n\nWe will disclose personal information to service providers who request such information to contact you in connection to a job posted in the Site. When services are requested in a geographic location that we do not service, we will need to share your information, including your name, email address and phone number, with a third party contractor network. This third party may use your information to match you with contractors in your area as well as for their promotional purposes. You will be given notice prior to your information being shared as well as provided a choice as to whether or not you consent to having your information shared with a third party.\n\nWe may disclose personal information to respond to legal requirements, enforce our policies, respond to claims that a listing or other content violates the rights of others, or protect anyone's rights, property, or safety.\n\nWe may also share your personal information with:\n\n  * Our independent third-party contractors who help with our business operations. For example, we may share your name and email address to an email service provider in order for them to send an email to you on our behalf. Companies that perform services for our site are prohibited from using the information for their own promotional use.\n  * Other third parties to whom you explicitly ask us to send your information (or about whom you are otherwise explicitly notified and consent to when using a specific service).\n  * Law enforcement or other governmental officials, in response to a verified request relating to a criminal investigation or alleged illegal activity. In such events, we will disclose information relevant to the investigation, such as name, city, state, zip code, telephone number, email address, Screen Name history, IP address, fraud complaints, and bidding and listing history.\n  * Other business entities, should we plan to merge with or be acquired by that business entity. If Fixr is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.\n\n\n\n## Information You Share on the Site\n\nUsers who register to receive job bids or provide services, please note that your Screen Name, phone number and zip code location is displayed to other registered users of this site, and is connected to all of your activity on the Site. Other people can see your job descriptions, bids, feedback, ratings and associated comments. Notices sent to other community members about suspicious activity and policy violations on our sites refer to Screen Names and specific jobs. So if you associate your name with your Screen Name, the people to whom you have revealed your name will be able to personally identify your activities on the Site.\n\nWith respect to users who maintain accounts as Service Providers, the following information may also be displayed to the public throughout the Site:\n\n  * Company/Business Name\n  * Phone number\n  * Business Description\n  * Address\n  * Submitted certifications, qualifications and similar information\n  * Feedback\n\n\n\nIf you access our sites from a public or shared computer, certain information about you, such as your Screen Name, activity or reminders from us, may also be visible to other individuals who use the computer after you.\n\n## Using Information from the Site\n\nThe Site may enable you to share personal to complete transactions. We encourage you to disclose your privacy practices and respect the privacy of other users. To help protect your privacy, we allow only limited access to other users' contact, and location information to facilitate your transactions. When users are involved in a transaction, they may have access to each other's name, Screen Name, email address and other contact and location information.\n\nYou agree to use user information only for Fixr transaction-related purposes that are not unsolicited commercial messages, or other purposes that a user expressly chooses.\n\n## Cookies\n\nA cookie is a small text file that is stored on a user's computer for record-keeping purposes. We link the information we store in cookies to help identify you and maintain your signed-in status.\n\nWe use both session ID cookies and persistent cookies to help analyze our web page flow; customize our services and content, and promote trust and safety. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser's \"help\" file.\n\nWe set a persistent cookie to store your passwords, so you don't have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site.\n\nYou are always free to decline our cookies if your browser permits, although doing so may interfere with your use of some or all of our sites or services.\n\nThe use of cookies by our service providers is not covered by our privacy statement. We do not have access or control over these cookies. Our service providers use persistent cookies to make it easier for you to navigate our site.\n\n## No Spam, Spyware or Spoofing\n\nWe and our users do not tolerate spam. Make sure to set your notification preferences so we communicate to you as you prefer. We do not send promotional emails, such as newsletters, to our users. We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, when you first register to use our site we will send you an email requiring you to confirm your account activation.\n\nIf you have registered to use our site as a service provider you will receive email alerts from other users requesting your services. If you have registered to use our site in order to request the service of a contractor, third parties may contact you in order to offer their services.\n\nGenerally, you may not opt-out of these communications. If you do not wish to receive them, you have the option to deactivate your account.\n\nYou are not licensed to add other users, even a user with whom you've engaged in a transaction, to your mailing list (email or physical mail) without their express consent. To report Fixr-related spam or spoof emails, please forward the email to spam@fixr.com. You may not use our communication tools to send spam or otherwise send content that would violate our Terms and Conditions. We may scan and filter messages to check for spam, viruses, phishing attacks and other malicious activity or illegal or prohibited content, but we do not permanently store messages sent through these tools.\n\n## Mobile Messaging Service\n\nIf you elect to register as a Service Provider, Fixr provides you the option of receiving text messages through a mobile phone number Text Messaging Service (SMS) (\"SMS Service\"). These text message alerts allow Fixer to notify you of service opportunities in your geographical area and for services for which you have indicated an interest in performing. The information contained or transmitted between Fixr and you via SMS will not be provided, sold, licensed, rented, assigned or disclosed to Third Parties, except as required by law, nor will we use your phone number to initiate a call or SMS text message to you without your express prior consent. Your wireless carrier and other service providers also collect data about your SMS Service usage, and their practices are governed by their own privacy policies.\n\nFixr collects the mobile phone number you use to send us a text message and the content of the messages sent between you and Fixr. When you send a text message to Fixr we log the incoming phone number, the wireless provider associated with the number, and the date and time of the transaction. Fixr uses this data to analyze the message traffic in order to operate, develop and improve our SMS Service.\n\n## Tell-A-Friend\n\nIf you choose to use our referral service to tell a friend about our site, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Fixr does not store this information.\n\n## Customer Testimonials\n\nWe post customer testimonials on our web site which may contain personally identifiable information. We do obtain the customer's consent via email prior to posting the testimonial to post their name along with their testimonial. To request the removal of your testimonial, please contact us at info@Fixr.com.\n\n## Account Protection\n\nYour password is the key to your account. Use unique numbers, letters and special characters, and do not disclose your password to anyone. If you do share your password or your personal information with others, remember that you are responsible for all actions taken in the name of your account. If you lose control of your password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately notify us and change your password.\n\n## Accessing, Reviewing and Changing Your Personal Information\n\nYou can see, review and change most of your personal information by signing on to the Site. Generally, we will not manually modify your personal information because it is very difficult to verify your identity remotely. You must promptly update your personal information if it changes or is inaccurate. Upon your request, we will close your account and remove your personal information from view as soon as reasonably possible, based on your account activity and in accordance with applicable law. To make this request or to ask that we no longer use your information to provide you services, you can cancel your account through your account management settings or by contacting us through one of the methods listed under the Contact Us section below.\n\nTo request the removal of an unauthorized service provider profile, please contact us through one of the methods listed below.\n\n## Public Forums\n\nOur Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us using one of the methods listed under the Contact Us section below. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.\n\nYou can post comments on our blog by using the Facebook Connect sign-in service. This service will authenticate your identity give you the option to post information about your activities on this Web site to your profile page to share with others within your network.\n\n## Data Retention\n\nWe will retain your information for as long as your account is active or as needed to provide you services. We do retain personal information from closed accounts to comply with law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, enforce our Terms and Conditions, and take other actions otherwise permitted by law.\n\n## Links to Other Sites\n\nOur Web site contains links from and to other Web sites. Please be aware that the Fixr Web site is not responsible for the privacy practices of such other Web sites. We encourage our users to be aware of this when they leave our Web site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by the Fixr Web site.\n\n## Security\n\nYour information is stored on our servers, which may be located within or outside the United States. We treat data as an asset to be protected and use a number of tools to protect your personal information against unauthorized access and disclosure. However, third parties may unlawfully intercept or access transmissions or private communications, and other users may abuse or misuse your personal information that they collect from the site. Therefore, although we strive to protect your privacy, we do not promise, and you should not expect, that your personal information or private communications will always remain private.\n\n## Third Parties\n\nExcept as otherwise expressly included in this Privacy Policy, this document addresses only the use and disclosure of information we collect from you. If you disclose your information to others, whether they are users on our sites or other sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. We do not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable.\n\n## Changes to this Privacy Policy\n\nWe may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.\n\n## Contact Us\n\nMailing address:\\ FIXR, Inc\\ 2711 Centerville Rd #120\\ Wilmington, DE 19808\\\n\nIf you would like to speak with a customer service representative please call us at (866) 953-5377\n\nOr by email at info@Fixr.com\n","paragraphs":null,"sentences":null,"language":null},"classifications":[{"level":"document","labels":["is_policy"],"label_definitions":null}]}