document: {"document":{"title":"privacy policies","text":"               WEBSITE TERMS AND CONDITIONS\nOur Privacy and Security Pledge to You as a Retail Customer:\nYour satisfaction with this website is important to us. Assuring the privacy and\nsecurity of all of the information you share with us on this website is an\nimportant part of that satisfaction. We want to be open and clear with regard to\nhow we handle your personal information. Please find our policies listed below.\nIf you have any questions regarding these policies, we invite you to email us at\nprivacy@foreverliving.com.\nThank you for visiting foreverliving.com!\nThis policy addresses the information we collect, how we use it and how we\nprotect it. All of the information herein applies to Forever Living Products\nInternational, Inc. and all of its’ commonly owned affiliated legal entities\nworldwide including, but not limited to, Forever Living.com, L.L.C. (hereinafter\ncollectively referred to as “FLP”).\nPROTECTING YOUR INFORMATION\nForever Living.com, L.L.C. (hereinafter referred to as “Forever Living.com”)\nuses a secure server. The secure server software (SSL) encrypts ALL of the\ninformation you provide to us, including your name, address and credit card\nnumber, before it is sent to us so that it cannot be read as it travels to us over\nthe internet. Once we receive it, all of the customer information we collect is\nprotected against unauthorized access. We do this by following these following\nsteps:\n     1. Firewall – Forever Living.com’s systems are protected 24 hours a\n        day by a powerful firewall that blocks unauthorized entry. In order\n        to gain access to authorized information, the Web browser you\n        are using must know the proper protocol, or language.\n     2. Encryption – From the moment information leaves your computer\n        to the time is enters our systems, all online access is encrypted.\n        We employ some of the strongest forms of encryption\n        commercially available for use on the Web today. During any\n        transfer of data, our 128-bit encryption turns your information into\n        a coded sequence with billions of possible variations, making it\n        nearly impossible for unwanted intruders to decipher.\n     3. Password protected- Your Forever Living.com account is\n        password protected.Timed log-off - Forever Living.com’s system\n        will automatically log you off from our site after 30 minutes of\n        inactivity. This reduces the risk of others accessing your\n        information from your unattended computer.\n     4. Employee access – We limit employee access to customer\n        information to those who have a business reason to know this\n        information.\nAlthough we intend to take all reasonable steps to prevent the introduction of\nviruses and other destructive materials or hackers, we cannot and do not\nguarantee or warrant that this website, or materials that may be downloaded\nfrom this website, do not contain such destructive features. We are not liable\nfor any damages or harm attributable to any of the foregoing.\nForever Living.com may share any of your information with companies that\nprovide services to us, including companies that operate outside of the United\n\n\nStates. Forever Living.com does not share your personal information with any\noutside companies or vendors EXCEPT those that are directly related to your\nFLP business. Any nonaffiliated companies that act on our behalf and receive\npersonal information from us are contractually obligated to keep the information\nwe provide to them confidential.\nMAKING PURCHASES WITH YOUR CREDIT CARD\nWhen you order products on the website, we need to know your name, email\naddress, mailing address, credit card number, V-Code number and expiration\ndate. This allows us to fulfill your order and to notify you of your order status.\nAgain, for your protection and security, all of this information is encrypted\nbefore it travels over the internet.\nDON'T WANT TO USE YOUR CREDIT CARD ON THE INTERNET?\nNo problem. Just call the customer service center at 1(888) 440-2563.\nREGISTRATION\nIn order to increase convenience and provide special services to frequent users\nof the website, we require that you register. This registration is open to anyone\nwho wishes to purchase product. To register, we will ask you to provide your\nname, address, credit card billing information, product shipping information,\nproduct preferences and general demographic information. We use this\ninformation to make using the website easier for users:\n    1. By not requiring frequent website visitors to re-enter recurring\n         information every time they visit the website.\n    2. To personalize website visits for frequent visitors, we will\n         recommend products that you have indicated you are interested in\n         and welcome you to the website by name.\n    3. By adding your e-mail address to our \"opt-in\" list in order to\n         receive email notifications about product specials and other\n         company information via our email newsletter.\nUSE OF COOKIES\nA cookie is a small text file used by Forever Living.com to identify you. Cookies\nsometimes receive an undeserved negative reputation because they are used to\nidentify website visitors, when in fact, cookies are safe in that: (a) they cannot\ndeliver computer viruses to your computer; (b) other computer servers cannot\nread them; and (c) personal information cannot be obtained by other computers.\nCookies tell us that it is you whenever you return to our website so that we can\nrecall what information you have provided to us in terms of what you like and\nwant to do on our website. We use cookies to personalize your website visits\nand also to authenticate that visitors coming from other distributor websites are\nrecognized as being customers of a specific distributor. Cookies are simply a\nunique identifier shared between you and us - we do not share them with\nanyone else.\nSHARING INFORMATION WITH THIRD PARTIES\nForever Living.com does not sell, trade or rent your information to any\nunrelated third party. We do not share customer information with outside parties\nwho may wish to market their products to you.\nThere are other situations when we may disclose to third parties the customer\ninformation we collect as permitted by law. Third parties could include\ngovernment entities, courts or other entities (in response to subpoenas and\nother legal processes), and those with whom you have requested us to share\ninformation.\n\n\nWe may disclose the information we collect, with nonaffiliated third parties that\nare acting on our behalf, including companies that perform support services for\nus, such as data processors, technical systems consultants and programmers or\ncompanies that provided services and products for our distributors.\nLINKS TO OTHER WEBSITES\nForever Living.com contains links to other third party websites. These websites\nprovide our customers with additional information that may make your Forever\nLiving.com shopping experience more beneficial. All of these websites are\nowned and operated independently of Forever Living.com. Each have their own\nseparate privacy and data collection policies. Forever Living.com has no\nresponsibility or liability whatsoever for the independent actions or policies of\nthese independent websites and is not responsible for the content or practices\nof such websites.\nOPTING-OUT OF E-MAILS\nForever Living.com collects email addresses at various points in the website.\nMost of these areas collect email addresses in a separate database, each with\nit's own \"opt-out\" option. Providing your email address in most of these areas\nmay be optional. If at any time you wish to stop receiving any promotional email\nmessages from us, simply change the opt-out option in your registration record.\nREFUND POLICY FOR RETAIL CUSTOMERS\nRetail customers are guaranteed 100% product satisfaction. Within thirty (30)\ndays from the date of purchase, a Retail Customer may (a) obtain a new\nreplacement for any defective product; or (b) cancel the purchase, return the\nproduct and obtain a full refund. In all cases, proper notice, proof of timely\npurchase and timely return of the product is required to be given to source of\npurchase. FLP reserves the right to reject repetitive returns.\nWhen FLP products are acquired from or through an FLP distributor, that\ndistributor is the primary party responsible for customer satisfaction by\nexchanging the product or refunding the money. In the event there occurs a\ndispute, FLP will determine the facts and resolve the issue. If cash is disbursed\nby FLP, the same will be charged back to FLP Distributors who benefited from\nthe product sales.\nYOUR CONSENT\nBy using our website, you consent to the collection and use of the data you\nprovide to Forever Living.com. If we decide to change our privacy policy, we will\npost those changes on this page so that you are always aware of what data we\ncollect and how we use it.\nLIMITATION OF LIABILITY\nWe do not make any warranties, express or implied, including without limitation,\nwarranties of merchantability, fitness for a particular purpose, compatibility,\nsecurity, correctness, completeness, usefulness, or non-infringement with\nrespect to this website or any information or goods that are purchased using\nthis website. You assume full responsibility and risk of loss, including loss of\ndata, resulting from your use of this web site. Although we intend to take all\nreasonable steps to prevent the introduction of viruses and other harmful\nmaterial, we do not warrant that this website is free of viruses or other\npotentially harmful components. We do not warrant that this website will be\nuninterrupted or error-free, and there may be delays, omissions, interruptions\nand inaccuracies in the content or other materials or goods available on this\nwebsite.\nRELEASE\n\n\nYou agree that Forever Living.com, L.L.C. (including without limitation its\nofficers, directors, employees, and affiliated entities) will not be held liable for\nany claims, damages or costs, whether direct or indirect, consequential or\nspecial, arising out of or in any way connected to your use or inability to use\nthis website or any hyperlinked website, or any information or goods that are\npurchased using this website, including lost profits, business interruption, loss\nof programs or other data, or otherwise. In addition, you agree that we may not\nbe held liable for the conduct of other members associated with this website,\nincluding, but not limited to, activities relating to message boards or chat\nrooms, or any other services that may be offered in the future. You hereby\nwaive any claims, whether based on contractual, tort or other grounds, even if\nwe have been advised of the possibility of such damages. Some jurisdictions do\nnot allow for limited liability or exclusion of implied warranties, therefore not all\nof the above limitations may apply to you.\nINDEMNITY\nYou agree to indemnify Forever Living.com, L.L.C. (including, without limitation,\nits officers, directors and employees) against any and all claims and expenses,\nincluding attorneys' fees, arising out of or in any way connected to your use of\nthis website. This expressly includes, without limitation, liability arising from\nyour violation or infringement of any rights of others, including intellectual\nproperty rights, or libelous or unlawful postings.\nSEVERABILITY\nIf any part of this agreement is held invalid or unenforceable, that portion shall\nbe construed consistent with applicable law to reflect, as nearly as possible, the\noriginal intentions of the parties, and the remaining portions shall remain in full\nforce and effect.\nTELL US WHAT YOU THINK\nForever Living.com welcomes your feedback and questions about our privacy\npolicy. Please send your email to: privacy@foreverliving.com or you may\ncontact us at our business address as follows:\nForever Living.com, L.L.C.\n7501 E. McCormick Parkway\nScottsdale, Arizona 85258\nAttention: Customer Service\nCalifornia residents may also contact: State of California, Department of\nConsumer Affairs, P.O. Box 942507, Sacramento, CA 94258-0507, Telephone\nNumber: 916-445-1254.\n","paragraphs":null,"sentences":null,"language":null},"classifications":[{"level":"document","labels":["not_policy"],"label_definitions":null}]}