CRYSTAL DECISIONS INC
EXHIBIT 10.14.1
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<FILENAME>f90110exv10w14w1.txt
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                                                                 EXHIBIT 10.14.1

                                 AMENDMENT NO. 1
           TO THE SOFTWARE LICENSE AGREEMENT DATED SEPTEMBER 20, 2000

         This Amendment No. 1 (the "Amendment") to the Seagate Software
Information Management Group Holdings, Inc. Software License Agreement between
Seagate Software Information Management Group Holdings, Inc., the predecessor in
interest to Crystal Decisions, Inc. ("Crystal Decisions") and Seagate
Technology, Inc., the predecessor in interest to Seagate Technology LLC
("Customer"), dated as of September 20, 2000 (the "Agreement") is effective as
of October 1, 2002 (the "Effective Date").

In consideration of the mutual promises contained in this Amendment, the parties
agree:

         1.       All capitalized terms not defined in this Amendment will have
the same meanings as set forth in the Agreement.

         2.       Seagate Software Information Management Group, Inc. has
legally changed its name to Crystal Decisions, Inc. All references in the
Agreement to "Seagate Information Management Group, Inc." and "Seagate" are
deemed to refer respectively to "Crystal Decisions, Inc." and "Crystal
Decisions."

         3.       Seagate Technology, Inc. has legally changed its name to
Seagate Technology LLC. All references in the Agreement or this Amendment to
"Seagate Technology, Inc." or "Customer", are deemed to refer to Seagate
Technology LLC, including its parents, subsidiaries, and affiliates.

         4.       Under the Agreement, Customer acquired 1000 Concurrent Access
Licenses ("CAL") of Seagate Info and 500 Seagate Info Named User Designer
Licenses. Upon execution of this Agreement, these pre-existing Licenses ("Old
Licenses") will convert to 600 production environment CAL of Crystal Enterprise
8.5 with Additional Content Delivery, Ad Hoc Application, and Report Application
Server ("RAS") (collectively, the "New CAL Licenses"), and 500 production
environment desktop licenses of Crystal Reports Professional (the "New Designer
Licenses"). The New CAL Licenses and the New Designer Licenses will collectively
be referred to as the New Licenses. The New Licenses will be subject to the
terms of the Agreement as modified by this Amendment. Upon deployment of the New
Licenses, the Old Licenses will terminate and Customer will cease all further
use of the Old Licenses. Customer will continue to have 400 CAL of Seagate Info
("Remainder Info Licenses"). Customer has the right to decide how to allocate
the New Designer licenses between Crystal Reports Professional and Crystal
Analysis Professional within 45 days after Customer's installation of Crystal
Enterprise 9.0. Upon execution, Customer will take delivery of 1000 designer
licenses consisting of 500 Crystal Reports Professional and 500 Crystal Analysis
Professional licenses. Within 45 days after installation of Crystal Enterprise
9.0, Customer agrees to allocate between the 500 Crystal Reports Professional
licenses and the 500 Capital Crystal Analysis Professional licenses such that
the total number of designer licenses is limited to 500 actually used by
Customer from and after that date.

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         5.       Schedule B of the Agreement is amended to include the
additional product specific use restrictions contained in Exhibit 1 to this
Amendment.

         6.       For a period of three (3) years following the Effective Date
of this Amendment, Crystal Decisions will offer to Customer a 50% discount on
all of Crystal Decision's software products, and all maintenance and technical
support services. On or before March 1, 2003, Crystal Decisions will allow
Customer to place orders for Crystal Decision's software products, including
Crystal Reports, through Customer's e-Procurement system.

         7.       Customer renews its maintenance and elite technical support
for the New CAL Licenses and the New Designer Licenses for a one year term
commencing on October 1, 2002 and expiring on September 30, 2003. Customer may
renew maintenance and technical support services for subsequent one year terms
("Renewal Terms") upon issuing a purchase order ("PO") to Crystal Decisions. In
other words, maintenance and technical support services will not automatically
renew without Customer's issuance of a PO.

         8.       For a period of three (3) years following the Effective Date
of this agreement, Customer will have the option to convert some or all of the
Remainder Info Licenses to an equivalent number of Crystal Enterprise CALs at
the lesser of (a) 50% of Crystal Decisions' then current upgrade fee or (b) the
maintenance and support fees for the Remainder Info Licenses prorated from the
Effective Date to the conversion date. If Customer elects to convert any of the
Remainder Info Licenses to an equivalent number of Crystal Enterprise CALs after
this 3 year period, the parties will agree in writing on any conversion fees.

         9.       In consideration of the conversion of licenses set forth in
section 4 above and the maintenance and support provided under section 7 above,
Customer agrees to pay Crystal Decisions the sum of $422,750.00 USD.

         10.      Maintenance and technical support fees for the products
licensed under this Amendment may not increase for a three year period following
the Effective Date of this Amendment. After this three year period, maintenance
and technical support fees will not increase by more than five percent (5%) of
the immediately preceding year's maintenance and support fees for a period of
five (5) years.

         11.      For a period of one year from the date of this Amendment, the
following rates will apply to consulting and training services provided by
Crystal Decisions to Customer:

<TABLE>
<CAPTION>
ROLE                       STANDARD HOURLY RATE      AFTER 10% DISCOUNT
----                       --------------------      ------------------
<S>                              <C>                         <C>
Project Manager                  $312                        $281
Technical Manager                $312                        $281
Managing Consultant              $250                        $225
Senior Consultant                $200                        $180
Consultant                       $175                        $158
</TABLE>


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A 10% discount will also be applied to the published list price of on-site
consulting engagements.

         12.      In Section 3.2 of the Agreement, the term "net-30" is replaced
with "net-45".

         13.      Section 3.3 of the Agreement is deleted.

         14.      Section 4.1 of the Agreement is deleted and replaced with:
"Crystal agrees to deliver the Licensed Programs, documentation and maintenance
services solely by electronic means. Crystal will provide Customer with initial
sets of Documentation as set forth in Schedule A."

         15.      Section 5.4 of the Agreement is replaced with "Customer will
ensure that the Licensed Programs are only used as provided by this Agreement
and will not sell, sublicense, rent, lease, or otherwise transfer the Licensed
Program. Customer will not make the Licensed Programs available, in any form, to
any third party with the exception of third party contractors and agents
utilizing Licensed Programs solely for Customer's behalf.

         16.      The Description of Support and Upgrade Advantage schedule
attached to the Agreement is now identified as "Attachment C--Description of
Support and Upgrade Advantage". Section 3.0 FEES AND PAYMENT, is deleted in its
entirety from Attachment C.

         17.      Except as modified in this Amendment, the Agreement is
unaffected and will remain in full force and effect. In the event of any
conflict between the terms and conditions of the Agreement and the terms and
conditions of this Amendment, the terms and conditions of this Amendment will
control.

CRYSTAL DECISIONS, INC.                         SEAGATE TECHNOLOGY LLC


By: /s/ Susan J. Wolfe                          By:/s/ Donna Florio-Norris
    --------------------------------               -----------------------------

Name:    Susan J. Wolfe                         Name: Donna Florio-Norris
      ------------------------------                  -------------------------

Title:  V.P. & General Counsel                  Title: Executive Director, Legal
        ----------------------------                   -------------------------

Date:  2/27/03                                  Date: 12/20/02
       -----------------------------                  --------------------------


[Crystal Decisions Logo]


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                                    EXHIBIT 1

Schedule B of the Agreement is amended by adding the following additional
Product Specific Use Terms.

CRYSTAL ENTERPRISE 8.5

1. DEFINITIONS.

1.1. "Access" means either a direct or remote connection to the Software,
      previously installed on one or more network or web server(s).

1.2. "APS" means a component of the Software (filename "crystalaps.exe") that
      resides on a Server (defined below).

1.3. "APS Cluster" means a group of one or more installations of the APS
      executable on one or more Servers which function as a single APS.

1.4. "Concurrent Access License" or "CALs" means the limited license for a
      predefined number of users to Access the Software simultaneously, as
      further described in Section 4.

1.5. "Named User" means one specifically identified individual authorized to
      Access the Software.

1.6. "Named User License" means the limited license to Access the Software only
      by the Named User, as further described in Section 4.

1.7. "Processor License" means the aggregate number of Server Processors that
      are capable of running any component of the Software (except the Web
      Connector and Report Publishing Wizard) at any time, as further described
      in Section 4.

1.8. "Project" means one or more APS providing common or substantially similar
      Reports from common data sources.

1.9. "Report" means any work or document created using a Crystal software
      product, regardless of resulting file format.

1.10."Server Processor" means the central processing unit (CPU) of a Server.
     "Server" means a computer upon which Software components are installed, and
      to which other computers connect, in order for end-users to Access the
      Software.

1.11."Software" means the software provided on your software media in object
      code form and associated documentation, any updates, additional modules,
      or additional software provided by Crystal in connection therewith; but
      shall not include any promotional software or other software product
      provided in the same package, which shall be governed by the online
      software license agreements included with such promotional software or
      software product.

2. USE OF LICENSED PROGRAMS Crystal Enterprise Standard, if available, may be
licensed on either a concurrent access or per processor basis, and may be
installed only on a single server (the single server may have more than one
processor physically installed within it). Crystal Enterprise Professional may
be licensed on a concurrent access, Named User, combination of concurrent access
and Named User, or per processor basis; and may be installed on multiple
servers. You acknowledge that Crystal may control the number of NUL(s), CAL(s),
and other licensed Software components, including the use of such components,
pursuant to key codes.

2.1 Named User License. When Access to the Software is licensed on a Named User
    basis, each individual Named User must be specifically identified as the
    sole holder of a Named User License ("NUL") and must possess an accompanying
    authorized personal "Unique User ID" as described in the documentation (a
    "UUID") permitting Access to the Software components corresponding to such
    NUL. The individual Named User may install and/or Access only those Software
    components for which he or she has obtained a NUL and accompanying
    authorized UUID. At any time, you may have only as many UUID(s) defined and
    Accessing the Software as the number of NUL(s) you have received from
    Crystal, as set forth in your particular ordering documentation. The sharing
    of the UUID


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    and/or NUL by more than one individual is expressly prohibited and is a
    material breach of this License Agreement. In addition, NUL(s) and UUID(s)
    may not be transferred from one individual to another unless the original
    end user no longer requires, and is no longer permitted, Access to the
    Software. NUL(s) are assigned to a particular APS or APS Cluster, and may
    not be shared between different APS's or APS Clusters.

2.2 Concurrent Access License ("CAL"). When use of the Software is licensed on a
    concurrent access basis, you obtain the right to provide Access to the
    Software for an unlimited number of end users, provided that the aggregate
    number of end users Accessing the Software at any one time does not exceed
    the number of CALs you have obtained. CAL(s) are assigned to a particular
    APS or APS Cluster, and may not be shared between different APS's or APS
    Clusters.

2.3 Processor License. When use of the Software is licensed on a per processor
    basis, you obtain the right to allow Access to the Software by an unlimited
    number of end-users. For Crystal Enterprise Standard, if available, you may
    install the Software components on only a single server; for Crystal
    Enterprise Professional you may install the Software components on multiple
    servers. However, in either case, the aggregate number of processors on the
    server(s) running any Software components(s) (except the Web Connector and
    Report Publishing Wizard) may not exceed the number of processors licensed.
    If the aggregate number of processors on the server(s) running any Software
    component(s) exceeds the number of processors licensed, you will need to
    receive additional licenses from Crystal after paying the appropriate
    additional license fee.

2.4 Report Distribution License. You may use the Software to regularly deliver,
    distribute or share Reports to persons outside of the Crystal Enterprise
    environment (for example, to e-mail recipients using the Schedule to
    Destination feature) (a) to a number of persons that does not exceed the
    number of Named User licenses you have acquired, (b) to a number of persons
    that does not exceed 6 times the number of Concurrent Access Licenses you
    have acquired, or (c) if you have a processor license, to an unlimited
    number of users. You may not use the Software to regularly deliver,
    distribute or share reports to users outside of the Crystal Enterprise
    environment other than as provided above, unless you have acquired a Report
    Distribution License from Crystal Decisions. A Report Distribution License
    is not required for: (a) distribution of Reports in hard copy form,
    including distribution of paper copies by facsimile; or (b) manual
    distribution on a one-time or ad hoc basis. If you acquire a Report
    Distribution License, you may use the Software to regularly deliver,
    distribute or share Reports outside of the Crystal Enterprise environment to
    an unlimited number of users.

3.  COMPETITIVE PRODUCT RESTRICTION. Except as expressly permitted by this
License Agreement, the parties acknowledge and agree that: (a) you will Access
the Software only in connection with the processing and distribution to your
employees, customers, suppliers and business partners of: (i) your data, and
(ii) any third-party data you have a right to process and distribute; (b) you
will not use the Software, by itself or with other applications, on a
timesharing basis or to operate a service bureau facility or service provider
business for the benefit of third-parties; (c) you will not modify or translate
the Software except as necessary to configure the Software using the menus,
options and tools provided for such purposes and contained in the Software; (d)
you will not in any way reverse engineer, disassemble or decompile the Software
or any portion thereof except to the extent and for the express purposes
authorized by applicable law notwithstanding this limitation; (e) neither party
may assign this agreement without the prior written consent of the other party,
which will not be unreasonably withheld; (f) no consent will be required for any
assignment to an affiliate controlling, controlled by, or under common control
with the assigning party; (g) no consent will be required for an assignment made
in connection with a merger, reorganization, or a purchase or sale of all or
substantially all of the assets of the assigning party related to the
performance of this agreement; and (h) you may not use the Software to develop
any product that is generally competitive with Crystal product offerings.

4.  CRYSTAL OFFLINE VIEWER. The license to the Software also includes a limited
license to use the Software component known as the "Crystal Offline Viewer" as
such component may be more fully described in the Software's documentation. You
may install and use the Crystal Offline Viewer on multiple computers under your
control in the United States, and any other country to which the Software is
legally exported, provided that the Crystal Offline Viewer is used only to view
reports generated by the Software as permitted by and subject to the limitations
contained in this Agreement, including but not limited to the


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report broadcast provisions of section 2.4. Your limited use of the Crystal
Offline Viewer is subject to all of the terms and conditions of this License
Agreement.

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