APAC CUSTOMER SERVICE INC
EX-10.4
<DOCUMENT>
<TYPE>EX-10.4
<SEQUENCE>4
<FILENAME>a2129941zex-10_4.htm
<DESCRIPTION>EX-10.4
<TEXT>
<HTML>
<HEAD>

</HEAD>
<BODY BGCOLOR="#FFFFFF" LINK=BLUE  VLINK=PURPLE>
<BR>
<FONT SIZE=3 ><A HREF="#04CHI1669_3">QuickLinks</A></FONT>
<font size=3> -- Click here to rapidly navigate through this document</font>
<!-- TOC_END -->
<P ALIGN="RIGHT"><FONT SIZE=2><B>Exhibit 10.4  </B></FONT></P>

<P ALIGN="CENTER"><FONT SIZE=2><B> <A NAME="kg1670_third_amendment_to_the_apac_cu__thi03876"> </A>
<A NAME="toc_kg1670_1"> </A>
<BR>    Third Amendment to the<BR>  APAC Customer Services,&nbsp;Inc.<BR>  Second Amended and Restated 1995 Incentive Stock Plan    <BR>    </B></FONT></P>


<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT><FONT SIZE=2><B>WHEREAS</B></FONT><FONT SIZE=2>, APAC Customer Services,&nbsp;Inc. (the "Company") established and maintains the APAC Customer
Services,&nbsp;Inc. Second Amended and Restated 1995 Incentive Stock Plan, as amended effective June&nbsp;9, 2000 (the "Plan"), and </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT><FONT
SIZE=2><B>WHEREAS</B></FONT><FONT SIZE=2>, the Company desires to amend the Plan to eliminate the one year "waiting period" that applies in the event of the acceleration of
exercisability of options on the death or retirement of a Director, </FONT></P>


<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT><FONT
SIZE=2><B>NOW THEREFORE</B></FONT><FONT SIZE=2>, the Plan is hereby amended, effective as of February&nbsp;9, 2004, in the following respect: </FONT></P>

<P><FONT SIZE=2>Paragraph&nbsp;6(C)(ii)&nbsp;of
the Plan is amended to read as follows: </FONT></P>

<P><FONT SIZE=2>"ii.
Notwithstanding the above limitations, any option granted under this Plan shall become fully exercisable upon the death of the Non-employee Director while serving on the Board or upon
the Retirement (as defined in the next sentence) of the Non-employee Director.&nbsp;&nbsp;&nbsp;&nbsp;For any Director Option granted before June&nbsp;9, 2000, "Retirement" means a
Non-employee Director's termination of service as a member of the Board after age 70 or a designation by the Board, in its discretion, of such termination as a Retirement irrespective of a
Director's age. For any Director Option granted on or after June&nbsp;9, 2000, "Retirement" means a Non-employee Director's termination of service as a member of the Board on or after
the date on which the Non-employee Director's age plus service as a member of the Board equals or exceeds 62, provided that the Non-employee Director is at least age 50, and
has served as a member of the Board for at least six years, or if the Board in its discretion, designates such termination as a Retirement irrespective of such Director's age and/or service." </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT><FONT
SIZE=2><B>IN WITNESS WHEREOF</B></FONT><FONT SIZE=2>, a duly authorized officer of the Company has executed this Second Amendment as of the 9th day of February, 2004. </FONT></P>

<!-- User-specified TAGGED TABLE -->
<TABLE WIDTH="100%" BORDER=0 CELLSPACING=0 CELLPADDING=0>
<TR VALIGN="TOP">
<TD WIDTH="47%"><FONT SIZE=2><BR>
&nbsp;</FONT></TD>
<TD COLSPAN=2><BR><FONT SIZE=2><B>APAC CUSTOMER SERVICES,&nbsp;INC.</B></FONT></TD>
</TR>
<TR VALIGN="TOP">
<TD WIDTH="47%"><FONT SIZE=2><BR>
&nbsp;</FONT></TD>
<TD WIDTH="5%"><FONT SIZE=2><BR>
By:</FONT></TD>
<TD WIDTH="49%" VALIGN="BOTTOM"><FONT SIZE=2><BR>
/s/&nbsp;&nbsp;</FONT><FONT SIZE=2>LINDA R. WITTE</FONT><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT><HR NOSHADE></TD>
</TR>
<TR VALIGN="TOP">
<TD WIDTH="47%"><FONT SIZE=2><BR>
&nbsp;</FONT></TD>
<TD WIDTH="5%"><FONT SIZE=2><BR>
Its:</FONT></TD>
<TD WIDTH="49%" VALIGN="BOTTOM"><FONT SIZE=2><BR>
Senior Vice President</FONT><HR NOSHADE></TD>
</TR>
</TABLE>
<!-- end of user-specified TAGGED TABLE -->

<HR NOSHADE>
<!-- ZEQ.=1,SEQ=1,EFW="2129941",CP="APAC CUSTOMER SERVICES, INC",DN="3",CHK=152691,FOLIO='blank',FILE='DISK018:[04CHI0.04CHI1670]KG1670A.;6',USER='MBLOUNT',CD='11-MAR-2004;11:16' -->
<!-- THIS IS THE END OF A COMPOSITION COMPONENT -->
<BR>
<P><br><A NAME="04CHI1669_3">QuickLinks</A><br></P><!-- TOC_BEGIN -->
<FONT SIZE=2><A HREF="#toc_kg1670_1">Third Amendment to the APAC Customer Services, Inc. Second Amended and Restated 1995 Incentive Stock Plan</A></FONT><BR>
<!-- SEQ=,FILE='QUICKLINK',USER=MWEINST,SEQ=,EFW="2129941",CP="APAC CUSTOMER SERVICES, INC",DN="3" -->
<!-- TOCEXISTFLAG -->
</BODY>
</HTML>

</TEXT>
</DOCUMENT>
