eTelecare Global Solutions, Inc.
EX-10.18
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<TYPE>EX-10.18
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<FILENAME>p75099exv10w18.htm
<DESCRIPTION>EX-10.18
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<DIV align="center" style="font-size: 10pt; margin-top: 18pt">LETTERHEAD
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<DIV align="right" style="font-size: 10pt; margin-top: 12pt"><b>Exhibit 10.18</b>
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<DIV align="left" style="font-size: 10pt; margin-top: 12pt">September&nbsp;25, 2006
</DIV>


<DIV align="left" style="font-size: 10pt; margin-top: 6pt">John Harris

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<DIV align="left" style="font-size: 10pt; margin-top: 6pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Re: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Change of Control Provision
</DIV>

<DIV align="left" style="font-size: 10pt; margin-top: 12pt">Dear Mr.&nbsp;Harris:
</DIV>


<DIV align="left" style="font-size: 10pt; margin-top: 6pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;On February&nbsp;23, 2006 you acknowledged certain terms and conditions of your employment with
eTelecare International, Inc. (&#147;eTelecare&#148;). The terms and conditions in that letter contained a
provision governing change of control.
</DIV>

<DIV align="left" style="font-size: 10pt; margin-top: 6pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;As you may be aware, eTelecare retained a consulting company on executive compensation. This
consulting company has recommended that the change of control provisions for eTelecare&#146;s senior
management team be amended. This recommendation was approved by the Board of Directors in August,
2006.
</DIV>

<DIV align="left" style="font-size: 10pt; margin-top: 6pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Accordingly, please review the below-referenced change of control amendment. If you execute
this letter, you and eTelecare mutually agree that the change of control provision in this letter
supersedes and replaces the change of control provision contained in the letter dated February&nbsp;23,
2006. All other provisions of that letter remain the same. If you decline to execute this letter,
the change of control provision in the letter dated February&nbsp;23, 2006 will remain in effect.
</DIV>

<DIV align="left" style="font-size: 10pt; margin-top: 12pt"><B>Change in Control Provision:</B>
</DIV>


<DIV align="left" style="font-size: 10pt; margin-top: 6pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;If at any time within twenty-four months after a Change in Control (as defined below) (i)&nbsp;you
terminate your employment with the Company for Good Reason (as defined below) or (ii)&nbsp;the Company
terminates your employment for any reason other than (A)&nbsp;for Cause or (B)&nbsp;as a result of death or
permanent disability, and you sign and do not revoke a standard release of claims with the Company
then you shall be entitled to the following severance benefits:
</DIV>

<DIV align="left" style="font-size: 10pt; margin-top: 6pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;(a)&nbsp;as severance pay and in lieu of any further salary for periods subsequent to the date of
termination, the Company shall pay to you in a single
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<DIV align="left" style="font-size: 10pt; margin-top: 6pt">payment an amount in cash equal to two times the higher of (a)&nbsp;your annual base salary at the rate
in effect just prior to the time a notice of termination is given or (b)&nbsp;your annual base salary in
effect immediately prior to the change in control of the Company;
</DIV>

<DIV align="left" style="font-size: 10pt; margin-top: 6pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;(b)&nbsp;the portion of any unvested stock options held as of the date of termination shall be
vested immediately as of the date of termination and, together with any other shares vested as of
such date, shall remain exercisable for a period of twelve (12)&nbsp;months after the date of
termination; and
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<DIV align="left" style="font-size: 10pt; margin-top: 6pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;(c)&nbsp;for a twenty-four (24)&nbsp;month period after the date of termination, the Company shall
arrange to provide you and your dependents with life, medical, long-term disability and dental
insurance benefits substantially similar to those which you were receiving immediately prior to the
change in control of the Company. Notwithstanding the foregoing, the Company shall not provide any
benefit otherwise receivable by you pursuant to this paragraph (c)&nbsp;to the extent that a similar
benefit is actually received by you from a subsequent employer during such twenty-four (24)&nbsp;month
period, and any such benefit actually received by you shall be reported to the Company.
</DIV>
<DIV align="left" style="font-size: 10pt; margin-top: 6pt">&#147;Change in Control&#148; means the occurrence of any of the following events:
</DIV>


<DIV align="left" style="font-size: 10pt; margin-top: 6pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;(i)&nbsp;The consummation of a merger or consolidation of the Company or eTelecare Global with or
into another entity or any other corporate reorganization, if persons who were not stockholders of
the Company or eTelecare Global, as applicable, immediately prior to such merger, consolidation or
other reorganization own immediately after such merger, consolidation or other reorganization fifty
percent (50%) or more of the voting power of the outstanding securities of each of (A)&nbsp;the
continuing or surviving entity and (B)&nbsp;any direct or indirect parent corporation of such continuing
or surviving entity;
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<DIV align="left" style="font-size: 10pt; margin-top: 6pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;(ii)&nbsp;The consummation of the sale, transfer or other disposition of all or substantially all
of the assets of the Company or eTelecare Global or the stockholders of the Company or eTelecare
Global approve a plan of complete liquidation of the Company or eTelecare Global, as applicable; or
</DIV>

<DIV align="left" style="font-size: 10pt; margin-top: 6pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;(iii)&nbsp;Any &#147;person&#148; (as defined below) who, by the acquisition or aggregation of
securities, is or becomes the &#145;beneficial owner&#148; (as defined in Rule&nbsp;13d-3 under the Securities
Exchange Act of 1934, as amended (the &#145;Exchange Act&#148;)), directly or indirectly, of securities of
the Company or eTelecare Global representing fifty percent (50%) or more of the combined voting
power of the then outstanding securities of the Company or eTelecare Global, as applicable,
ordinarily (and apart from rights accruing under special circumstances) having the right to vote at
elections of directors (the &#147;Base Capital Stock&#148;); except that any change in the relative
beneficial ownership of the
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<DIV align="left" style="font-size: 10pt; margin-top: 6pt">securities of the Company or eTelecare Global, as applicable, by any person resulting solely from a
reduction in the aggregate number of outstanding shares of Base Capital
Stock, and any decrease thereafter in such person&#146;s ownership of securities, shall be disregarded
until such person increases in any manner, directly or indirectly, such person&#146;s beneficial
ownership of any securities of the Company or eTelecare Global, as applicable.
</DIV>

<DIV align="left" style="font-size: 10pt; margin-top: 6pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;For purposes of this Section, the term &#147;person&#148; shall have the same meaning as when used in
sections 13(d) and 14(d) of the Exchange Act but shall exclude (i)&nbsp;a trustee or other fiduciary
holding securities under an employee benefit plan maintained by the Company or a parent or
subsidiary of the Company, (ii)&nbsp;a corporation owned directly or indirectly by the stockholders of
the Company or eTelecare Global in substantially the same proportions as their ownership of the
outstanding securities of the Company or eTelecare Global, as applicable, ordinarily (and apart
from rights accruing under special circumstances) having the right to vote at elections of
directors and (iii)&nbsp;any person who is a stockholder of eTelecare Global on the first day of your
employment with the Company.
</DIV>
<DIV align="left" style="font-size: 10pt; margin-top: 6pt">&#147;Good Reason&#148; means:
</DIV>


<DIV align="left" style="font-size: 10pt; margin-top: 6pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;(i)&nbsp;without your express written consent, a diminution in your title, authority, duties,
position or responsibilities relative to your title, authority, duties, position or
responsibilities in effect immediately prior to the Change in Control;
</DIV>

<DIV align="left" style="font-size: 10pt; margin-top: 6pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;(ii)&nbsp;without your express written consent, a reduction by the Company of your base salary or
maximum potential bonus as in effect immediately prior to the Change in Control;
</DIV>

<DIV align="left" style="font-size: 10pt; margin-top: 6pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;(iii)&nbsp;without your express written consent, the relocation of your principal place of
employment to a facility or a location more than 30 miles from your current location: or
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<DIV style="font-family: 'Times New Roman',Times,serif">
<DIV align="left" style="font-size: 10pt; margin-top: 6pt">(iv)&nbsp;the failure of the Company to obtain the assumption of this Agreement or any other agreement
between the Company and you by any successors contemplated in the Change in Control.
</DIV>


<DIV align="left" style="font-size: 10pt; margin-top: 12pt">Sincerely,
</DIV>


<DIV align="left" style="font-size: 10pt; margin-top: 6pt">eTelecare International, Inc.

</DIV>
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    <TD valign="top"><DIV style="margin-left:0px; text-indent:-0px">By:
</DIV></TD>
    <TD>&nbsp;</TD>
    <TD align="left" valign="top">/s/ Fred Ayala
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    <TD valign="top"><DIV style="margin-left:0px; text-indent:-0px">Name:
</DIV></TD>
    <TD>&nbsp;</TD>
    <TD align="left" valign="top">Fred Ayala</TD>
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    <TD valign="top"><DIV style="margin-left:0px; text-indent:-0px">Title:
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    <TD colspan="3" valign="top" align="left"><B><U>AGREED AND
ACCEPTED</U></B><B>:</B></TD>
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    <TD valign="top"><DIV style="margin-left:0px; text-indent:-0px">By:
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    <TD align="left" valign="top">/s/ John Harris
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    <TD align="left" valign="top">DATE:</TD>
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    <TD valign="top"><DIV style="margin-left:0px; text-indent:-0px">Name:
</DIV></TD>
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    <TD align="left" valign="top">John Harris</TD>
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    <TD valign="top"><DIV style="margin-left:0px; text-indent:-0px">Title:
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