STARTEK INC
EXHIBIT 10.43
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<TYPE>EX-10.43
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<DESCRIPTION>EXHIBIT 10.43
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<P ALIGN="RIGHT"><FONT SIZE=2><A
NAME="kg2588_exhibit_10.43"> </A>
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<BR></FONT><FONT SIZE=2><B>EXHIBIT 10.43    <BR>  </B></FONT></P>

<P ALIGN="CENTER"><FONT SIZE=2><B><I>Portions of this Exhibit marked with "*" have been omitted and filed separately with the Securities and Exchange Commission pursuant to a request for
confidential treatment  </I></B></FONT></P>

<P ALIGN="CENTER"><FONT SIZE=2><B>AMENDED AND RESTATED SERVICES AGREEMENT  </B></FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;THIS AMENDED AND RESTATED SERVICES AGREEMENT (this "Agreement") is made effective as of April&nbsp;1, 2002 (the "Effective Date"), between VoiceStream Wireless
Corporation, a Delaware corporation with a principal place of business at 12920 SE 38th Street, Bellevue, WA 98006 ("VSTR"), and STARTEK USA,&nbsp;INC., a Colorado corporation with a principal place
of business at 100 Garfield Street, Denver, CO 80206 ("StarTek"). </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;For
good and valuable consideration, including the mutual covenants contained in this Agreement, VSTR and StarTek (together, the "</FONT><FONT SIZE=2><I>Parties</I></FONT><FONT SIZE=2>"
and individually, a "</FONT><FONT SIZE=2><I>Party</I></FONT><FONT SIZE=2>") agree as follows: </FONT></P>

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<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT><FONT
SIZE=2><B>1.&nbsp;&nbsp;&nbsp;&nbsp;AMENDMENT AND RESTATEMENT. </B></FONT><FONT SIZE=2>This Agreement amends, restates and supersedes in its entirety that certain Services Agreement,
dated as of June&nbsp;8, 2001, between VSTR and StarTek (the "Prior Agreement") as of the effective date. Except to the extent otherwise provided herein, this Agreement shall govern the relationship
of the Parties from and after the Effective Date, and the Prior Agreement shall govern the relationship of the Parties prior to the Effective Date. </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT><FONT
SIZE=2><B>2.&nbsp;&nbsp;&nbsp;&nbsp;SCOPE OF WORK.</B></FONT></P>

<UL>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;2.1&nbsp;&nbsp;</FONT><FONT
SIZE=2><I>Statement of Work.&nbsp;&nbsp;&nbsp;&nbsp;</I></FONT><FONT SIZE=2>This Agreement authorizes StarTek to perform the Services described in </FONT> <FONT SIZE=2><I>Exhibit&nbsp;A-1 </I></FONT><FONT SIZE=2>entitled "STATEMENT OF
WORK&#151;STANDARD", and </FONT><FONT SIZE=2><I>Exhibit&nbsp;A-2  </I></FONT><FONT SIZE=2>entitled "STATEMENT OF WORK&#151;ADVANCED" (collectively, the "Services") and to perform the Services as described in
Exhibit&nbsp;A-3 entitled "STATEMENT OF WORK&#151;OFFLINE" which will be completed at a later date. The Parties acknowledge and agree that the Parties' ability to perform certain
obligations pursuant to this Agreement is conditioned upon the full, proper and timely performance by the other Party of its obligations pursuant to this Agreement. Each Party shall cooperate fully
with the other Party in carrying out the obligations pursuant to this Agreement in a timely and efficient manner and in accordance with the terms hereof. </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;2.2&nbsp;&nbsp;</FONT><FONT
SIZE=2><I>Performance of Services.&nbsp;&nbsp;&nbsp;&nbsp;</I></FONT><FONT SIZE=2>StarTek shall comply in all material respects with all applicable registration and
licensing requirements so as to enable StarTek to perform the Services required under this Agreement. StarTek shall have all necessary rights and licenses to use all software and hardware provided by
it to perform the Services hereunder, and its performance of the S software and hardware in connection therewith will not infringe any trade name copyright, patent, trade secret or other intellectual
property or proprietary right of any third party. </FONT></P>

</UL>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT><FONT
SIZE=2><B>3.&nbsp;&nbsp;&nbsp;&nbsp;INVOICES AND PAYMENT.</B></FONT></P>

<UL>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;3.1&nbsp;&nbsp;</FONT><FONT
SIZE=2><I>Form of Invoices.&nbsp;&nbsp;&nbsp;&nbsp;</I></FONT><FONT SIZE=2>All invoices for payment shall be submitted </FONT> <FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> to VSTR, within </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> after
</FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2>, for payment. Such invoices
shall be in the form set forth as </FONT><FONT SIZE=2><I>Exhibit&nbsp;B</I></FONT><FONT SIZE=2>. Any change in the form of invoice shall require the agreement of the Parties. </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;3.2&nbsp;&nbsp;</FONT><FONT
SIZE=2><I>Supporting Documentation.&nbsp;&nbsp;&nbsp;&nbsp;</I></FONT><FONT SIZE=2>All invoices shall be accompanied by the supporting documentation and information
set forth on </FONT><FONT SIZE=2><I>Exhibit&nbsp;B </I></FONT><FONT SIZE=2>hereto and delivered in the format of </FONT><FONT SIZE=2><I>Exhibit&nbsp;B</I></FONT><FONT SIZE=2>. VSTR may from time
to time request additional information from StarTek that may be derived from such supporting documentation and information. StarTek shall provide such additional information as reasonably requested by
VSTR. In the event that VSTR requests additional information from StarTek that requires material additional programming to produce such information, StarTek shall only be obligated to provide such
additional information within a reasonable time as agreed by StarTek and VSTR, </FONT></P>

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and at additional cost to VST as provided in A-1 and A-2. All billed production minutes or hours for standard activations must be supported and verifiable by switch reports
including proper use and tracking of all AUX states. </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;3.3&nbsp;&nbsp;</FONT><FONT
SIZE=2><I>Pricing.&nbsp;&nbsp;&nbsp;&nbsp;</I></FONT><FONT SIZE=2>VSTR shall be obligated to pay StarTek for Services pursuant to this Agreement at the prices
provided in </FONT><FONT SIZE=2><I>Exhibits A-1 </I></FONT><FONT SIZE=2>and </FONT><FONT SIZE=2><I>A-2</I></FONT><FONT SIZE=2>. VSTR further agrees to pay any </FONT> <FONT SIZE=2><B>*</B></FONT><FONT SIZE=2>, in connection with the provision, sale,
or use of the Services provided hereunder. </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;3.4&nbsp;&nbsp;</FONT><FONT
SIZE=2><I>Payment of Invoices.&nbsp;&nbsp;&nbsp;&nbsp;</I></FONT><FONT SIZE=2>Except to the extent properly disputed by VSTR as provided in Section&nbsp;3.5, VSTR
shall pay all invoices within </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> of receipt. Any amount payable by VSTR to StarTek hereunder that is not paid by VSTR within </FONT> <FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> of receipt of invoice shall
bear interest at a rate of </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2>, not to exceed the maximum amount allowed by
law, from the date such amount was due until the date payment is received by StarTek. </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;3.5&nbsp;&nbsp;</FONT><FONT
SIZE=2><I>Dispute of Invoices.&nbsp;&nbsp;&nbsp;&nbsp;</I></FONT><FONT SIZE=2>VSTR may dispute any invoiced amount payable to StarTek by delivering written notice to
StarTek within seven (7)&nbsp;business days of receipt of the invoice. Such notice shall set forth in reasonable detail the amount disputed and the basis and facts upon which VSTR disputes such
amount. If VSTR does not provide notice of dispute as provided above, VSTR shall pay the invoice without prejudice to any rights it may have to later dispute the invoice. If VSTR provides a timely and
proper notice of dispute as provided above, VSTR and StarTek shall resolve such dispute as provided in this Section&nbsp;3.5. </FONT></P>

<UL>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;3.5.1&nbsp;&nbsp;&nbsp;&nbsp;Upon
receipt by StarTek of a timely and proper notice of dispute of an invoice ("Dispute Notice"), the Controller of StarTek shall contact the outsource
manager of VSTR to attempt to resolve such dispute. If such dispute is not resolved within seven (7)&nbsp;business days of receipt by StarTek of the Dispute Notice, the dispute shall be resolved in
accordance with Section&nbsp;3.5.2 below. </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;3.5.2&nbsp;&nbsp;&nbsp;&nbsp;If
an invoice dispute has not been resolved in accordance with Section&nbsp;3.5.1 above, the Chief Financial Officer of StarTek shall contact the
Executive Director of Outsourcing of VSTR to attempt to resolve such dispute. If such dispute is not resolved within ten (10)&nbsp;business days of receipt by StarTek of the Dispute Notice, the
dispute shall be resolved in accordance with Section&nbsp;3.5.3 below. </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;3.5.3&nbsp;&nbsp;&nbsp;&nbsp;If
an invoice dispute has not been resolved in accordance with Section&nbsp;3.5.2 above, the President of StarTek shall contact the Senior Vice
President of Customer Care of VSTR (or his or her designee) to attempt to resolve such dispute. If such dispute is not resolved within fifteen (15)&nbsp;business days of receipt by StarTek of the
Dispute Notice, the dispute shall be resolved in accordance with Section&nbsp;3.5.4 below. </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;3.5.4&nbsp;&nbsp;&nbsp;&nbsp;Any
invoice dispute that has not been resolved in accordance with Section&nbsp;3.5.3 above shall be subject to mandatory binding arbitration conducted
in accordance with the procedures set forth in Exhibit&nbsp;D hereto. </FONT></P>

</UL>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;3.6&nbsp;&nbsp;</FONT><FONT
SIZE=2><I>Reimbursement of Expenses.&nbsp;&nbsp;&nbsp;&nbsp;</I></FONT><FONT SIZE=2>Subject to VSTR's prior written approval, VSTR shall reimburse StarTek for all
necessary and reasonable travel expenses related to the performance of the Services, including meals, lodging transportation, car rental and incidental expenses. All such expenses shall be supported
by documentation, and shall be in accordance with VSTR's published guidelines delivered to StarTek. </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;3.7&nbsp;&nbsp;</FONT><FONT
SIZE=2><I>Right of Audit.&nbsp;&nbsp;&nbsp;&nbsp;</I></FONT><FONT SIZE=2>StarTek shall keep complete and accurate records and documentation to substantiate the
amounts claimed in any invoice, which records shall be made available to VSTR for audit as set forth below. During StarTek's normal business </FONT></P>

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<P ALIGN="CENTER"><FONT SIZE=2>2</FONT></P>

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hours and </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2>, StarTek shall make its records available for audit by VSTR<SUB>.</SUB> or any authorized representative of VSTR during the term of this
Agreement, and until </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> after completion of the Services or earlier termination of this Agreement, whichever occurs first. VSTR shall have a right to
audit the books and records of StarTek as provided in this Section&nbsp;3.7 no more than </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2>. The Parties shall promptly pay or reimburse the other
Party based upon the results of any audit conducted in accordance with this Section&nbsp;3.7. Any dispute regarding the results of any audit and amounts subject to payment or reimbursement shall be
resolved in accordance with the procedures and the time periods provided in Sections&nbsp;3.5.1 through 3.5.4 above. The cost of any audit shall be borne by VSTR, provided however </FONT> <FONT SIZE=2><B>*</B></FONT><FONT SIZE=2>. </FONT></P>

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<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT><FONT
SIZE=2><B>4.&nbsp;&nbsp;&nbsp;&nbsp;TERM AND TERMINATION.</B></FONT></P>

<UL>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;4.1&nbsp;&nbsp;</FONT><FONT
SIZE=2><I>Term.&nbsp;&nbsp;&nbsp;&nbsp;</I></FONT><FONT SIZE=2>This Agreement shall commence as of the Effective Date and continue through June&nbsp;30, 2003,
subject to automatic renewal for additional one year terms unless terminated pursuant to Section&nbsp;4.2, 4.3 or 4.4 hereof. </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;4.2&nbsp;&nbsp;</FONT><FONT
SIZE=2><I>Termination for Convenience and by Agreement.&nbsp;&nbsp;&nbsp;&nbsp;</I></FONT><FONT SIZE=2>A Party may terminate this Agreement (i)&nbsp;for any reason
or for no reason upon at least </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> prior written notice to the other Party, or (ii)&nbsp;by agreement with the other Party. </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;4.3&nbsp;&nbsp;</FONT><FONT
SIZE=2><I>Termination for Breach or Force Majeure.&nbsp;&nbsp;&nbsp;&nbsp;</I></FONT><FONT SIZE=2>Either Party may terminate this Agreement immediately upon notice
to the other Party (i)&nbsp;if the other Party materially breaches this Agreement and fails to cure such breach within </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> of receipt of written notice
of such breach from the non-breaching Party; (ii)&nbsp;if the other Party fails to make any payment required hereunder (which payment has not been disputed pursuant to this Agreement)
when due hereunder following </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> prior written notice that such payment has not been made; (iii)&nbsp;if the other Party becomes insolvent, invokes as a
debtor any laws relating to the relief of debtors from creditor's rights, or has such laws invoked against it, is the subject of liquidation or termination of business, is adjudicated bankrupt, or is
involved in an assignment for the benefit of its creditors; or (iv)&nbsp;upon the occurrence and after continuance of an event of force majeure, or in other circumstances, as provided in </FONT> <FONT SIZE=2><I>Exhibits A-1 </I></FONT><FONT
SIZE=2>and </FONT><FONT SIZE=2><I>A-2</I></FONT><FONT SIZE=2>. </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;4.4&nbsp;&nbsp;</FONT><FONT
SIZE=2><I>Assurances.&nbsp;&nbsp;&nbsp;&nbsp;</I></FONT><FONT SIZE=2>If VoiceStream or StarTek reasonably believe that an event described in
Section&nbsp;4.3(iii)&nbsp;above has occurred or is likely to occur in the next </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2>, VoiceStream or StarTek may in writing, demand adequate assurance
of due performance of the obligations of the other hereunder. If StarTek or VSTR fail to deliver adequate written assurances or performance within </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> of
receipt of the written demand therefore, VSTR or StarTek may, at its option, deem such failure as a repudiation of the Agreement, and, at its option and upon </FONT> <FONT SIZE=2><B>*</B></FONT><FONT SIZE=2>, terminate this Agreement by delivery of
written notice to the other. </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;4.5&nbsp;&nbsp;</FONT><FONT
SIZE=2><I>Effect of Termination.&nbsp;&nbsp;&nbsp;&nbsp;</I></FONT><FONT SIZE=2>The expiration or termination of this Agreement shall not relieve or discharge either
Party from any obligation hereunder which survives termination. In the event of any termination, StarTek agrees to cooperate with VoiceStream to effectuate an orderly transition of the business and
will continue to provide Services hereunder pursuant to a schedule mutually agreeable to the parties (which may include a schedule for ramping down services) for a reasonable period of time not to
exceed </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> from the date of termination. </FONT></P>

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<P ALIGN="CENTER"><FONT SIZE=2>3</FONT></P>

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<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT><FONT
SIZE=2><B>5.&nbsp;&nbsp;&nbsp;&nbsp;REPRESENTATIONS AND WARRANTIES.</B></FONT></P>

<UL>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;5.1&nbsp;&nbsp;</FONT><FONT
SIZE=2><I>StarTek.&nbsp;&nbsp;&nbsp;&nbsp;</I></FONT><FONT SIZE=2>StarTek hereby represents and warrants to VSTR as follows: </FONT></P>

<UL>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;5.1.1&nbsp;&nbsp;&nbsp;&nbsp;StarTek
is financially solvent, able to pay its debts and possesses sufficient working capital to provide and complete the Services in accordance with
this Agreement. </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;5.1.2&nbsp;&nbsp;&nbsp;&nbsp;StarTek
has the experience and skills necessary to perform and provide the Services required under this Agreement. All Services provided by StarTek shall
be performed (i)&nbsp;in a professional manner, commensurate with that which is customary in the industry, (ii)&nbsp;in compliance with all applicable federal, state and local laws, rules,
regulations and ordinances and (iii)&nbsp;in compliance with VSTR's written policies set forth as Exhibit&nbsp;&nbsp;&nbsp;&nbsp;hereto. StarTek's performance of the Services will not violate any agreement
or obligation between StarTek and any third party. </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;5.1.3&nbsp;&nbsp;&nbsp;&nbsp;All
information supplied by or on behalf of StarTek shall be accurate and complete in all material respects. </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;5.1.4&nbsp;&nbsp;&nbsp;&nbsp;StarTek
is in compliance with all applicable federal, state and local laws, rules, regulations and ordinances relating to the Services to be performed by
StarTek for the benefit of VSTR hereunder. StarTek entering into and performing its obligations pursuant to this Agreement will not violate any agreement between StarTek and any third party. </FONT></P>

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<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;5.2&nbsp;&nbsp;</FONT><FONT
SIZE=2><I>VSTR.&nbsp;&nbsp;&nbsp;&nbsp;</I></FONT><FONT SIZE=2>VSTR hereby represents and warrants to StarTek as follows: </FONT></P>

<UL>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;5.2.1&nbsp;&nbsp;&nbsp;&nbsp;VSTR
is financially solvent, able to pays its debts and possesses sufficient working capital to pay for the Services to be performed by StarTek
hereunder. </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;5.2.2&nbsp;&nbsp;&nbsp;&nbsp;VSTR
is in compliance with all applicable federal, state and local laws, rules, regulations and ordinances relating. VSTR entering into and performing
its obligations pursuant to this Agreement will not violate any agreement between VSTR and any third party. </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;5.2.3&nbsp;&nbsp;&nbsp;&nbsp;All
information supplied by or on behalf of VSTR shall be accurate and complete in all material respects. </FONT></P>

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<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT><FONT
SIZE=2><B>6.&nbsp;&nbsp;&nbsp;&nbsp;LIABILITY PROVISIONS.</B></FONT></P>

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<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;6.1&nbsp;&nbsp;</FONT><FONT
SIZE=2><I>Disclaimer of Warranties.&nbsp;&nbsp;&nbsp;&nbsp;</I></FONT><FONT SIZE=2>Unless otherwise expressly provided herein, STARTEK MAKES NO WARRANTY TO VSTR OR
ANY OTHER PERSON OR ENTITY, WHETHER EXPRESS, IMPLIED, OR STATUTORY, AS TO THE DESCRIPTION, QUALITY, MERCHANTABILITY, COMPLETENESS, NONINFRINGEMENT, OR FITNESS FOR ANY PURPOSE OF ANY SERVICE PROVIDED
HEREUNDER OR DESCRIBED HEREIN, OR AS TO ANY OTHER MATTER, ALL OF WHICH WARRANTIES BY STARTEK ARE HEREBY EXCLUDED AND DISCLAIMED. </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;6.2&nbsp;&nbsp;</FONT><FONT
SIZE=2><I>Indemnification: Limitations on Liability.</I></FONT></P>

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<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;6.2.1&nbsp;&nbsp;&nbsp;&nbsp;</FONT><FONT
SIZE=2><I>StarTek's Obligations.&nbsp;&nbsp;&nbsp;&nbsp;</I></FONT><FONT SIZE=2>StarTek shall indemnify, defend and hold VSTR harmless from and
against any and all third-party claims, liabilities, losses, damages(including attorneys' fees, costs and other litigation expenses), and causes of action relating to (i)&nbsp;a material breach of
this Agreement by StarTek or (ii)&nbsp;bodily injury, death, or personal property damage proximately caused by the negligence or willful misconduct of StarTek in the performance or nonperformance
(where performance is required) by StarTek of its obligations pursuant to this Agreement; </FONT></P>

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<P ALIGN="CENTER"><FONT SIZE=2>4</FONT></P>

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provided, however, StarTek shall not be responsible for claims, liabilities, losses, damages, and causes of action to the extent caused by the acts or omissions of VSTR. </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;6.2.2&nbsp;&nbsp;&nbsp;&nbsp;</FONT><FONT
SIZE=2><I>VSTR's Obligations.&nbsp;&nbsp;&nbsp;&nbsp;</I></FONT><FONT SIZE=2>VSTR shall indemnify, defend and hold StarTek harmless from and against
any and all third-party claims, liabilities, losses, damages (including attorneys' fees, costs and other litigation expenses), and causes of action relating to (i)&nbsp;a material breach of this
Agreement by VSTR or (ii)&nbsp;bodily injury, death, or personal property damage proximately caused by the negligence or willful misconduct of VSTR in the performance or nonperformance (where
performance is required) by VSTR of its obligations pursuant to this Agreement; provided, however, VSTR shall not be responsible for claims, liabilities, losses, damages, and causes of action to the
extent caused by the acts or omissions of StarTek. </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;6.2.3&nbsp;&nbsp;&nbsp;&nbsp;</FONT><FONT
SIZE=2><I>Procedure.&nbsp;&nbsp;&nbsp;&nbsp;</I></FONT><FONT SIZE=2>Each Party's indemnification obligations hereunder shall be subject to
(a)&nbsp;receiving written notice of the existence of any action, (b)&nbsp;permitting the indemnifying party, at its option, to control the defense of such action, (c)&nbsp;permitting the
indemnified party to participate in the defense of any action, (at the expense of the indemnifying party)and (d)&nbsp;receiving reasonable cooperation of the indemnified party in the defense
thereof. </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;6.2:4&nbsp;&nbsp;&nbsp;&nbsp;</FONT><FONT
SIZE=2><I>Limitations.&nbsp;&nbsp;&nbsp;&nbsp;</I></FONT><FONT SIZE=2>The indemnification rights of an indemnified party hereunder shall be the
exclusive monetary remedy of the indemnified party with respect to the claims to which such indemnification relates. </FONT></P>

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<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;6.3&nbsp;&nbsp;</FONT><FONT
SIZE=2><I>Limitation on Liability.&nbsp;&nbsp;&nbsp;&nbsp;</I></FONT><FONT SIZE=2>STARTEK SHALL NOT BE LIABLE TO VSTR AND VSTR SHALL NOT BE LIABLE TO STARTEK
(REGARDLESS OF THE FORM OF ACTION OR THE CLAIM (e.g. CONTRACT, WARRANTY, TORT, MALPRACTICE, AND/OR OTHERWISE)) FOR INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OR FOR ANY LOSS OF REVENUE,
LOST PROFITS, LOST BUSINESS OPPORTUNITIES, OR FOR ANY FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, EVEN IF ADVISED OF THE POSSIBILITY OF ANY OF THE FOREGOING; THE AGGREGATE LIABILITY OF STARTEK AND
VSTR RELATING TO OR ARISING FROM THIS AGREEMENT AND FOR ANY AND ALL CAUSES OF ACTION SHALL NOT EXCEED </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2>. THIS SECTION SHALL NOT APPLY TO ANY TORT
LIABILITY BASED ON GROSS NEGLIGENCE OR WILLFUL MISCONDUCT RESULTING IN PHYSICAL DAMAGE TO TANGIBLE PROPERTY OR PERSONAL INJURY OR DEATH OR FOR A BREACH OF THE CONFIDENTIALITY REQUIREMENTS HEREUNDER.
THIS AGREEMENT, AND THIS SECTION IN PARTICULAR, DEFINES A MUTUALLY AGREED UPON ALLOCATION OF RISK, AND THE FEES AND OTHER CONSIDERATION HAVE BEEN SET TO REFLECT SUCH ALLOCATION. </FONT></P>

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<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT><FONT
SIZE=2><B>7.&nbsp;&nbsp;&nbsp;&nbsp;INTELLECTUAL PROPERTY/CONFIDENTIALITY.</B></FONT></P>

<UL>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;7.1.&nbsp;&nbsp;</FONT><FONT
SIZE=2><I>Ownership) of Materials.&nbsp;&nbsp;&nbsp;&nbsp;</I></FONT><FONT SIZE=2>Each Party retains any and all rights to its own previously existing information,
software and/or developments and to its own information, software and/or developments that are created separately from and independent of its activities under the Agreement. Except as specifically set
forth in this Agreement, neither Party obtains rights to information provided by the other solely by its access to or use of the information in performing its obligations or exercising its rights
hereunder. </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;7.2.&nbsp;&nbsp;</FONT><FONT
SIZE=2><I>Data.&nbsp;&nbsp;&nbsp;&nbsp;</I></FONT><FONT SIZE=2>As between VSTR and StarTek, VSTR will own exclusively all data collected as a direct result of the
Services provided hereunder. VSTR shall use the data collected by StarTek in accordance with all applicable law, rules and regulations. </FONT></P>

</UL>
</UL>
</UL>
<P ALIGN="CENTER"><FONT SIZE=2>5</FONT></P>

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<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;7.3.&nbsp;&nbsp;</FONT><FONT
SIZE=2><I>No License.&nbsp;&nbsp;&nbsp;&nbsp;</I></FONT><FONT SIZE=2>Neither Party is granted any license in intellectual property that is owned or developed by the
other Party. </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;7.4&nbsp;&nbsp;</FONT><FONT
SIZE=2><I>Confidentiality.&nbsp;&nbsp;&nbsp;&nbsp;</I></FONT><FONT SIZE=2>The Parties acknowledge that each may be given access to certain confidential or secret
information and material relating to or owned by the other, including but not limited to financial information, customer lists, information pertaining to VSTR or StarTek customers, files and other
information regarding that Party's business, organization, operations, and plans in the course of the performance under the Agreement. Such information and material shall be the sole and exclusive
property of the provider of such information, and each Party agrees that during the term of the Agreement and for five (5)&nbsp;years thereafter, the receiving Party will not disclose such
confidential or secret information or material, or the terms of the Agreement, to any governmental agency, person, entity, firm, or corporation, or use confidential or secret information or material
except in furtherance of the Agreement, without the express prior written consent of the other Party. This section shall not apply to any information (a)&nbsp;previously known to the receiving Party
free of any obligation to keep it confidential, (b)&nbsp;that has been or which becomes publicly known through no wrongful act of the receiving Party, (c)&nbsp;which is rightfully received from a
third party who is under no obligation of confidence to either Party, (d)&nbsp;which is independently developed by the receiving Party without resort to information which has been disclosed pursuant
to the Agreement or (e)&nbsp;is required to be disclosed in order to comply with applicable laws (including state and federal securities laws applicable to StarTek as a public company) or
administrative process or any governmental or court order; provided, however, that in a circumstance where disclosure is compelled by governmental or court order the Party that is subject to such
compelled disclosure shall give the other Party prompt prior notice of such compelled disclosure so that the other Party may seek to protect such information. The receiving Party shall return the
confidential information to the disclosing Party upon request by the disclosing Party. This Section shall survive termination of the Agreement. </FONT></P>

</UL>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT><FONT
SIZE=2><B>8.&nbsp;&nbsp;&nbsp;&nbsp;GENERAL PROVISIONS.</B></FONT></P>

<UL>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;8.1&nbsp;&nbsp;</FONT><FONT
SIZE=2><I>Entire Agreement.&nbsp;&nbsp;&nbsp;&nbsp;</I></FONT><FONT SIZE=2>This Agreement, including all Exhibits (including the Offline Exhibit which will be
completed at a later date, the Call Center Emergency Preparedness Plan, Exhibit&nbsp;E, and the Change Management Process, Exhibit&nbsp;F) hereto, which are incorporated herein by this reference,
contains the entire understanding of the Parties with respect to the subject matter hereof, and supersedes all prior agreements and understandings between the Parties. </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;8.2&nbsp;&nbsp;</FONT><FONT
SIZE=2><I>Assignment.&nbsp;&nbsp;&nbsp;&nbsp;</I></FONT><FONT SIZE=2>StarTek acknowledges that the Services to be rendered by StarTek are unique and personal.
Accordingly, StarTek may not assign any of StarTek's rights, including the right to receive payments, or delegate any of StarTek's duties or obligations under this Agreement without the prior written
consent of VSTR. Notwithstanding the foregoing, nothing in the Agreement or </FONT><FONT SIZE=2><I>Exhibits A-1 </I></FONT><FONT SIZE=2>or </FONT><FONT SIZE=2><I>A-2  </I></FONT><FONT SIZE=2>shall prevent StarTek from subcontracting the Services to
any subsidiary or affiliate. VSTR may assign its rights hereunder upon its sole discretion, subject to StarTek's
verification of assignee's ability to fulfill the financial obligations under this Agreement. This Agreement shall inure to the benefit of and shall be binding upon the permitted successors and
assigns of the Parties. </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;8.3&nbsp;&nbsp;</FONT><FONT
SIZE=2><I>Publicity.&nbsp;&nbsp;&nbsp;&nbsp;</I></FONT><FONT SIZE=2>Except as required by law, including state and federal securities laws applicable to StarTek as a
public company, StarTek will not disclose the existence of this Agreement, or make any disclosure to any third party concerning its business relationship with VSTR, including any press releases,
without the prior written approval of VSTR. </FONT></P>

</UL>
</UL>
</UL>
<P ALIGN="CENTER"><FONT SIZE=2>6</FONT></P>

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<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;8.4&nbsp;&nbsp;</FONT><FONT
SIZE=2><I>Governing Law.&nbsp;&nbsp;&nbsp;&nbsp;</I></FONT><FONT SIZE=2>This Agreement shall be governed by and construed according to the laws of the State of
Washington, without regard to the conflict of laws or choice of law provisions thereof. </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;8.5&nbsp;&nbsp;</FONT><FONT
SIZE=2><I>Construction.&nbsp;&nbsp;&nbsp;&nbsp;</I></FONT><FONT SIZE=2>This Agreement, together with all Exhibits hereto, represents the wording selected by the
Parties to define their agreement and no rule of strict construction shall apply against either Party. This Agreement is written in, and shall be governed by, the English language. This Agreement may
be translated into one or more languages; provided, however, in the event of any conflict in interpretation between this Agreement and any foreign language translation, the interpretation of this
English version of the Agreement shall prevail. This Agreement (a)&nbsp;represents the entire agreement between the Parties relating to the subject matter of this Agreement, (b)&nbsp;supersedes
and terminates all prior purchase orders, agreements, understandings, representations, and warranties applicable to the subject matter of this Agreement, and (c)&nbsp;may only be amended or modified
by a writing signed by both Parties by their duly authorized representatives (which in the case of VSTR shall be a Vice President or higher). Any waiver pursuant to this Agreement must be in writing
and any waiver of one event shall not be construed as a waiver of subsequent events. Headings used in this Agreement are for reference only and shall not be deemed a part of this Agreement. </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;8.6&nbsp;&nbsp;</FONT><FONT
SIZE=2><I>Relationship.&nbsp;&nbsp;&nbsp;&nbsp;</I></FONT><FONT SIZE=2>The Parties acknowledge and agree that their relationship shall be solely and exclusively that
of independent contractors, and that in no event shall either Party be, claim to be, or be deemed to be an employee, agent, or partner of the other Party by reason of or with respect to this Agreement
or any Services provided pursuant to this Agreement. Without limiting the generality of the foregoing, each Party agrees (a)&nbsp;to conduct itself strictly as an independent contractor pursuant to
this Agreement, and (b)&nbsp;to comply with all applicable laws, rules and regulations, including without limitation all laws, rules and regulations governing payment of federal and state income
taxes, self-employment taxes, estimated taxes, sales, use and service taxes, and all other federal, state, local and foreign taxes of any nature imposed with respect to any obligations
pursuant to this Agreement or payments therefor. VSTR shall have the right to request StarTek to remove any personnel from the VSTR account who has engaged in poor performance, fraud or, breach of
this Agreement. </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;8.7&nbsp;&nbsp;</FONT><FONT
SIZE=2><I>Non-Solicitation.&nbsp;&nbsp;&nbsp;&nbsp;</I></FONT><FONT SIZE=2>Without the prior written consent of the other Party, during the term of this
Agreement<SUP>-</SUP>and continuing through the second anniversary of the termination of this Agreement, neither Party shall, and shall ensure that its affiliates do not, directly or indirectly,
solicit or attempt to solicit for employment any persons employed by the other Party who are directly involved in carrying out the obligations of the Parties pursuant to this Agreement. </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;8.8&nbsp;&nbsp;Notice.&nbsp;&nbsp;&nbsp;&nbsp;Any
notice or communication required or permitted to be given hereunder [(other than forecasts required to be delivered pursuant </FONT> <FONT SIZE=2><I>Exhibits A-1 </I></FONT><FONT SIZE=2>and </FONT><FONT SIZE=2><I>A-2</I></FONT><FONT SIZE=2>] shall be
in writing and may be delivered by
hand, deposited with an overnight courier, sent by email, confirmed facsimile (followed by delivery of a copy by US Mail), or mailed by registered or certified mail, return receipt requested, postage
prepaid, in each case to the address of the receiving Party as set forth in this section. Such notice shall be deemed </FONT></P>

</UL>
</UL>
</UL>
<P ALIGN="CENTER"><FONT SIZE=2>7</FONT></P>

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<P><FONT SIZE=2>
to have been given as of the date it is delivered, mailed, emailed, faxed or sent, whichever is earlier. </FONT></P>
</UL>
</UL>
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<TR VALIGN="TOP">
<TD WIDTH="48%"><FONT SIZE=2>To StarTek:<BR>
StarTek, Inc.<BR>
100 Garfield Street<BR>
Denver, Colorado 80206<BR>
Fax: (303) 388-9970<BR>
Attention: Chief Financial Officer</FONT></TD>
<TD WIDTH="4%"><FONT SIZE=2>&nbsp;</FONT></TD>
<TD WIDTH="48%"><FONT SIZE=2>StarTek, Inc. 100 Inovation Drive Kingston, Ontario K7K 7E7 Fax: (613) 546-1818<BR>
Attention: VoiceStream Operations Manager</FONT></TD>
</TR>
<TR VALIGN="BOTTOM">
<TD WIDTH="48%"><FONT SIZE=2><BR>
To VSTR:<BR>
Sue Nokes<BR>
Sr. Vice President Customer Care<BR>
12920 SE 38th Street<BR>
Bellevue, WA 98006<BR>
Fax:425-378-4920</FONT></TD>
<TD WIDTH="4%"><FONT SIZE=2><BR>&nbsp;</FONT></TD>
<TD WIDTH="48%"><FONT SIZE=2><BR>
&nbsp;</FONT></TD>
</TR>
<TR VALIGN="TOP">
<TD COLSPAN=3><FONT SIZE=2>With a copy to Sr. Vice President and General Counsel</FONT></TD>
</TR>
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<UL>
<UL>
<UL>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;8.9&nbsp;&nbsp;</FONT><FONT
SIZE=2><I>Severability.&nbsp;&nbsp;&nbsp;&nbsp;</I></FONT><FONT SIZE=2>If any term or provision of this Agreement or the application thereof to any person or
circumstance, at any time or to any extent, is held invalid, illegal, or unenforceable by a court of competent jurisdiction by reason of any rule of law or public policy, all other conditions and
provisions of this Agreement shall remain in full force and effect so long as the economic or legal substance of the transaction contemplated hereby is not affected in any manner materially adverse to
either Party. Upon such determination that any term or other provision is invalid, illegal, or incapable of being enforced, the Parties hereto shall negotiate in good faith to modify this Agreement so
as to effect the original intent of the Parties as closely as possible in an acceptable manner to the end that the transaction contemplated hereby is fulfilled to the maximum extent possible. </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;8.10&nbsp;</FONT><FONT
SIZE=2><I>DOJ Agreement.&nbsp;&nbsp;&nbsp;&nbsp;</I></FONT><FONT SIZE=2>VoiceStream has entered into an agreement with the Federal Bureau of Investigation and the
Department of Justice that requires parties contracting with VoiceStream to comply with applicable terms. StarTek agrees as follows: </FONT></P>

<UL>
<DL compact>
<DT style='margin-bottom:-11pt;'><FONT SIZE=2>(a)</FONT></DT><DD><FONT SIZE=2>StarTek
shall not throughout the term of this Agreement or at any time thereafter store subscriber audio or data communications occurring in the U.S.,
or any other subscriber information, including, without limitation, call transactional data, call associated data, call identifying data, subscriber information and subscriber billing records
(collectively, "Subscriber Information") outside of the United States without VoiceStream's prior written consent, which may be withheld for no reason, or any reason, in VoiceStream's sole discretion;
<BR><BR></FONT></DD><DT style='margin-bottom:-11pt;'><FONT SIZE=2>(b)</FONT></DT><DD><FONT SIZE=2>StarTek
will provide VoiceStream within at least thirty (30)&nbsp;days prior written notice of its desire to store Subscriber Information outside the
United States, including description of the communications and/or information, identification of the custodian, identification of the proposed location where the communications and/or information
would be stored; and identification of the factors it considered in seeking to store the communications and/or information outside the United States.
<BR><BR></FONT></DD><DT style='margin-bottom:-11pt;'><FONT SIZE=2>(c)</FONT></DT><DD><FONT SIZE=2>StarTek
will store billing records relating to VoiceStream subscribers for a minimum period of two years; </FONT></DD></DL>
</UL>
</UL>
</UL>
</UL>
<P ALIGN="CENTER"><FONT SIZE=2>8</FONT></P>

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<DT style='margin-bottom:-11pt;'><FONT SIZE=2>(d)</FONT></DT><DD><FONT SIZE=2>StarTek
will store Subscriber Information in its possession, custody and control if requested by a domestic governmental entity pursuant to
18&nbsp;U.S.C. &sect;&nbsp;2703(f);
<BR><BR></FONT></DD><DT style='margin-bottom:-11pt;'><FONT SIZE=2>(e)</FONT></DT><DD><FONT SIZE=2>StarTek
will store Subscriber Information in a manner such that the communications and/or information do not become subject to mandatory destruction
under any foreign laws;
<BR><BR></FONT></DD><DT style='margin-bottom:-11pt;'><FONT SIZE=2>(f)</FONT></DT><DD><FONT SIZE=2>StarTek
will make available in the United States all Subscriber Information that is stored by StarTek or a third party (as permitted under this
Agreement);
<BR><BR></FONT></DD><DT style='margin-bottom:-11pt;'><FONT SIZE=2>(g)</FONT></DT><DD><FONT SIZE=2>StarTek
will not disclose Subscriber Information to any foreign government or entity without first (i)&nbsp;satisfying all applicable U.S. federal,
state and local legal requirements, including receiving appropriate authorization by a domestic U.S. court, or receiving prior written authorization from the U.S. Department of Justice, and
(ii)&nbsp;notifying VoiceStream of the request for such information within five (5)&nbsp;days of its receipt;
<BR><BR></FONT></DD><DT style='margin-bottom:-11pt;'><FONT SIZE=2>(h)</FONT></DT><DD><FONT SIZE=2>StarTek
will protect the confidentiality and security of all lawful U.S. process and the confidentiality and security of Classified Information and
Sensitive Information in accordance with federal and state laws and regulations. </FONT></DD></DL>
</UL>
</UL>
</UL>
</UL>
<UL>
<UL>
<UL>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;8.11&nbsp;</FONT><FONT
SIZE=2><I>Counterparts.&nbsp;&nbsp;&nbsp;&nbsp;</I></FONT><FONT SIZE=2>This Agreement may be executed counterparts, each which shall be an original but all of which
taken together shall constitute one in the same instrument. </FONT></P>

</UL>
</UL>
</UL>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Executed
as of the Effective Date: </FONT></P>

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<TD COLSPAN=2><FONT SIZE=2>STARTEK USA,&nbsp;INC.</FONT></TD>
<TD WIDTH="3%"><FONT SIZE=2>&nbsp;</FONT></TD>
<TD COLSPAN=2><FONT SIZE=2>VOICESTREAM WIRELESS CORPORATION</FONT></TD>
</TR>
<TR VALIGN="TOP">
<TD WIDTH="4%"><FONT SIZE=2><BR>
By:</FONT></TD>
<TD WIDTH="44%"><FONT SIZE=2><BR>
/s/&nbsp;&nbsp;</FONT><FONT SIZE=2>WILLIAM E. MEADE</FONT><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT><HR NOSHADE></TD>
<TD WIDTH="3%"><FONT SIZE=2><BR>&nbsp;</FONT></TD>
<TD WIDTH="4%"><FONT SIZE=2><BR>
By:</FONT></TD>
<TD WIDTH="44%"><FONT SIZE=2><BR>
/s/&nbsp;&nbsp;</FONT><FONT SIZE=2>SUSAN NOKES</FONT><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT><HR NOSHADE></TD>
</TR>
<TR VALIGN="TOP">
<TD COLSPAN=2><FONT SIZE=2><BR>
President/CEO</FONT><HR NOSHADE><FONT SIZE=2> Name and Title</FONT></TD>
<TD WIDTH="3%"><FONT SIZE=2><BR>&nbsp;</FONT></TD>
<TD COLSPAN=2><BR><HR NOSHADE><FONT SIZE=2> Sue Nokes<BR>
Sr. Vice President Customer Care</FONT></TD>
</TR>
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<P ALIGN="CENTER"><FONT SIZE=2>9</FONT></P>

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<P ALIGN="CENTER"><FONT SIZE=2><A
NAME="page_ki2588_1_10"> </A> </FONT> <FONT SIZE=2><B>EXHIBIT A-1  </B></FONT></P>

<P ALIGN="CENTER"><FONT SIZE=2><B> STATEMENT OF WORK&#151;STANDARD  </B></FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;This Statement of Work&#151;Standard is incorporated into that certain Amended and Restated Services Agreement dated effective as of April&nbsp;1, 2002
(the "Agreement") by this reference. Defined terms used in this Statement of Work shall have the meanings provided in the Agreement, unless expressly defined herein. </FONT></P>


<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;StarTek
will provide the following services relating to standard inbound activations for VSTR. </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT><FONT
SIZE=2><B>A.&nbsp;&nbsp;&nbsp;&nbsp;General.</B></FONT><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;StarTek will handle Standard Activation calls for VSTR (as described in this </FONT> <FONT SIZE=2><I>Exhibit&nbsp;A-1</I></FONT><FONT SIZE=2> with respect to
Standard Activations, the "Services"). StarTek shall establish a dedicated program (StarTek's dedicated
representatives shall handle only VSTR calls) to perform the Services. </FONT></P>


<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT><FONT
SIZE=2><B>B.&nbsp;&nbsp;&nbsp;&nbsp;Hours of Operation.</B></FONT><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;Except as otherwise set forth herein, the hours of operation for Standard Activations
will be </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2>. </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT><FONT
SIZE=2><B>C.&nbsp;&nbsp;&nbsp;&nbsp;Call Volume and Forecasting.</B></FONT><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;</FONT></P>

<UL>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;1.&nbsp;&nbsp;&nbsp;&nbsp;StarTek
will provide Standard Activations utilizing full time equivalents ("FTEs") in accordance with this Statement of Work. An FTE is defined as </FONT> <FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> Customer Contact Employee </FONT><FONT
SIZE=2><B>*</B></FONT><FONT SIZE=2>. </FONT></P>


<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;2.&nbsp;&nbsp;&nbsp;&nbsp;VSTR
will regularly prepare and deliver to StarTek the following forecasts for Standard Activations to support the proper planning of the infrastructure required to
support the Standard Activations programs: </FONT></P>

<UL>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;a.&nbsp;&nbsp;&nbsp;&nbsp;VSTR
shall deliver a </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> rolling informational forecast to StarTek on or before the 15th day of each month (the
"</FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2>"), which shall contain forecasted </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> call volumes. </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;b.&nbsp;&nbsp;&nbsp;&nbsp;VSTR
shall deliver an informational forecast to StarTek no less than 45&nbsp;days before the 1st day of each month for which the forecast is made (the
"</FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2>"), which shall contain a </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> call volume and AHT forecasts by </FONT> <FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> interval. </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;c.&nbsp;&nbsp;&nbsp;&nbsp;For
purposes of this Statement of Work, the "Final Forecast" shall mean the following: (i)&nbsp;an updated </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> call volume
and AHT forecasts delivered </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> prior to the start of the actual </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2>. The </FONT> <FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> forecast will vary no more than
</FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> in call volume by </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2>
from the original </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> forecast. If the final forecast is not delivered in a timely fashion with respect to a particular </FONT> <FONT SIZE=2><B>*</B></FONT><FONT SIZE=2>, the appropriate </FONT><FONT
SIZE=2><B>*</B></FONT><FONT SIZE=2> forecast shall be the Final Forecast for such </FONT> <FONT SIZE=2><B>*</B></FONT><FONT SIZE=2>; or (ii)&nbsp;if a </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> Forecast is delivered in a timely fashion with
respect to a particular </FONT> <FONT SIZE=2><B>*</B></FONT><FONT SIZE=2>, the most recent </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> forecast shall be the Final Forecast for such </FONT> <FONT SIZE=2><B>*</B></FONT><FONT SIZE=2>. </FONT></P>

</UL>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;3.&nbsp;&nbsp;&nbsp;&nbsp;StarTek
will use </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> call volume forecasts provided by VSTR as the Final Forecast in accordance with this Agreement. This
process is known as Interval Forecasting. StarTek will schedule the appropriate number of FTEs in </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> intervals in accordance with the VSTR Final
Forecast. This process is known as Interval Scheduling. StarTek will provide Interval Scheduling plans to VSTR within </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> after receiving a Final Forecast
from VSTR. These documented plans will illustrate how StarTek plans to meet the DMOQ Service Level. The documented plans will include the number of required FTEs to meet the DMOQ Service Level, the
number of scheduled CCEs, and the </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> Service Level Objectives. </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;4.&nbsp;&nbsp;&nbsp;&nbsp;VSTR
and StarTek will cooperatively manage intraday schedule adjustments to manage actual call volumes. </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;5.&nbsp;&nbsp;&nbsp;&nbsp;VSTR
and StarTek will mutually agree upon and participate in the preparation of other call volume forecasts, as reasonably required for the successful performance of the
Programs. These may include, without limitation, </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> forecasts. As part of the support structure, StarTek will </FONT></P>

</UL>
<P ALIGN="CENTER"><FONT SIZE=2>10</FONT></P>

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<P><FONT SIZE=2>
provide a senior call management-planning specialist who will, among other things, assist VSTR in the development of call volume forecasts. </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;6.&nbsp;&nbsp;&nbsp;&nbsp;StarTek
will recruit, train, and staff the appropriate number of CCEs to handle the Final Forecast volumes (calls offered) at the DMOQ Service Level </FONT> <FONT SIZE=2><B>*.</B></FONT><FONT SIZE=2> If the Final Forecast for a particular </FONT><FONT
SIZE=2><B>*</B></FONT><FONT SIZE=2> is </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> or more
of the Final Forecast for the proceeding </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2>, StarTek may add additional staff to service such increase with the consent of VSTR, which consent shall not
be unreasonably withheld. </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;7.&nbsp;&nbsp;&nbsp;&nbsp;The
forecasts referred to above shall in no way represent a commitment from VSTR to provide volumes to StarTek, except for purposes of amounts payable by VSTR to StarTek
as provided in this Section&nbsp;7. Amounts payable by VSTR to StarTek hereunder and the DMOQ calculation shall be based on the Final Forecast for a </FONT> <FONT SIZE=2><B>*</B></FONT><FONT SIZE=2>; provided, however, VSTR shall pay the greater of
(a)&nbsp;actual FTE minutes handled during such period,
(b)&nbsp;</FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> percent of the minutes set forth in the Final Forecast or (c)&nbsp;the minimum guaranteed minutes as set forth in
Exhibit&nbsp;A-1. </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;8.&nbsp;&nbsp;&nbsp;&nbsp;All
forecasts required to be provided hereunder shall be delivered in writing no later than 2:00&nbsp;p.m. PST on the required date to a
point-of-contact designated in writing by StarTek from time to time. All forecasts shall be delivered via e-mail, or if e-mail is not operational, via
facsimile followed by a telephone call, to the e-mail address, facsimile number, and telephone number designated in writing by StarTek from time to time. All forecasts shall be deemed
delivered upon receipt by StarTek. </FONT></P>

</UL>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT><FONT
SIZE=2><B>D.&nbsp;&nbsp;&nbsp;&nbsp;Average Handle Time.</B></FONT><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;Average Handle Time ("AHT") is defined as the sum of average talk time, hold time while
on a call and after call work. StarTek agrees that the AHT objectives shall be less than or equal to a </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> for English Standard Activations. The AHT
objective shall he less than or equal to a </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> for Spanish Activations. The AHT objectives may be changed upon mutual agreement of StarTek and VSTR based
on rolling </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2>trending results. </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT><FONT
SIZE=2><B>E.&nbsp;&nbsp;&nbsp;&nbsp;Training.</B></FONT><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;</FONT></P>

<UL>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;1.&nbsp;&nbsp;&nbsp;&nbsp;CCEs
will be trained on the VSTR standard new hire training curriculum. Training for the program shall be in accordance with the VSTR New Hire Training Curriculum. Upon </FONT> <FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> days written<SUB>.</SUB> notice to
StarTek, VSTR may change the VSTR New Hire Training Curriculum and the hours required for delivery. Prior to
completion of training, VSTR will deliver all applicable application IDs. </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2>. StarTek will establish procedures to prevent </FONT> <FONT SIZE=2><B>*</B></FONT><FONT SIZE=2>. Any CCE who violates this
policy will be promptly removed from the VSTR account. </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;2.&nbsp;&nbsp;&nbsp;&nbsp;All
costs and expenses for training and training materials for new CCE's and any initial and program extension training, or changes or modifications to the program or
continuation training that exceeds one </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> specialist shall be borne by </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2>. New FTEs are defined as FTEs
required in excess of the previous month's FTE requirement, based upon the Final Forecast. </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2>. Training needs to be approved by VSTR in writing no more
than 24&nbsp;hours following receipt of StarTek's request. </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;3.&nbsp;&nbsp;&nbsp;&nbsp;All
costs associated with attrition training and VSTR requests for removal of personnel, including, but not limited to, new trainers and any associated materials, shall
be borne by </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2>. If VSTR does not approve the reasonable request of StarTek for additional staff as needed based on the forecast, StarTek shall be
responsible for the volume-related DMOQs for the related </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> based on the </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> forecast. </FONT></P>


<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;4.&nbsp;&nbsp;&nbsp;&nbsp;If
StarTek is not meeting the quality standards set forth in Section&nbsp;L below and it is determined by both StarTek and VSTR that additional "skill set" training is
required for the StarTek representatives, </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> will bear the cost of the additional training. </FONT></P>

</UL>
<P ALIGN="CENTER"><FONT SIZE=2>11</FONT></P>

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<UL>
<BR>
</UL>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT><FONT
SIZE=2><B>F.&nbsp;&nbsp;&nbsp;&nbsp;Escalation Procedures.</B></FONT><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;StarTek shall utilize VSTR-provided escalation processes, as provided by
VSTR, to handle calls beyond the CCE scope of training or for management support of a customer issue. This process will ensure that each call that cannot be handled by the CCE is then handled by the
lead representative and up to the manager before being transferred to VSTR for resolution. If a customer requires management support, a CCE shall transfer the call to a manager and stay with the call
to completion. VSTR shall update all on-line job aides that define the escalation procedures for the program when any changes are made. </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT><FONT
SIZE=2><B>G.&nbsp;&nbsp;&nbsp;&nbsp;Telecommunications.</B></FONT><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;VSTR shall deliver calls to StarTek's network point of entry. International
telecommunications costs to deliver calls to StarTek's Canada locations will be negotiated and managed by StarTek. </FONT><FONT SIZE=2><B>*</B></FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;H.</FONT><FONT
SIZE=2><B>&nbsp;&nbsp;&nbsp;&nbsp;Customer Care Systems.</B></FONT><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;StarTek shall be responsible for costs associated with workstations and local area
network (LAN) infrastructure equipped to run the most recent version of the </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> deployed at the time of the implementation of this Agreement. StarTek is
hereby granted a license for the term of this Agreement to use the </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> for purposes of performing its obligations under this Agreement. StarTek shall also
provide the building, telecommunications switch for the Interactive Voice Response (IVR) system, remote monitoring application and associated toll free number, Universal Power Supply (UPS), desktop
computers, office supplies, and dedicated workspaces in each call center. </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> shall be responsible for costs associated with wide area network (WAN)
infrastructure (including, but not limited to, the WAN data connectivity infrastructure, application/database servers, routers, and related peripherals. </FONT> <FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> shall also be responsible for software required
to support the </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2>. VSTR will be responsible for the </FONT> <FONT SIZE=2><B>*</B></FONT><FONT SIZE=2>, Knowledge Database, and Call Tracking systems required to support the Services performed under this
Agreement. </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT><FONT
SIZE=2><B>I.&nbsp;&nbsp;&nbsp;&nbsp;Systems Use and Downtime.</B></FONT><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;Information given to callers or collected by CCEs will be directly taken from
and/or input into VSTR's systems. In the event that VSTR's systems go down, StarTek shall capture call information on the downtime forms provided by VSTR. StarTek agrees that it shall then input
information from these downtime forms once the system is restored. The quality metrics (error rate) shall apply to the completion of all forms. Periods of time during the day in which occupancy is
lowest will be utilized to perform this function. Turnaround commitment to enter downtime forms into VSTR's systems will be </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> hours from the time when
VSTR's systems are restored. If call volume does not allow for </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> turnaround due to call volume meeting at least </FONT> <FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> of the forecasted volume, another
</FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> input period shall be granted. Downtime forms will be destroyed or
sent to VSTR, as directed by VSTR, every </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2>. StarTek will assign a special Aspect ACD tracking code to designate when specified representatives are
entering downtime form information into System. VSTR agrees to pay StarTek </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> for entering downtime information as stated in the Pricing Schedule set
forth in Section&nbsp;V<SUB>-</SUB> of this Statement of Work. </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT><FONT
SIZE=2><B>J.&nbsp;&nbsp;&nbsp;&nbsp;Overtime.</B></FONT><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;</FONT></P>

<UL>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;1.&nbsp;&nbsp;&nbsp;&nbsp;If
the daily call volume will exceed the Final Forecast by more than </FONT><FONT SIZE=2><B>*,</B></FONT><FONT SIZE=2> StarTek will so notify VSTR and will recruit
trained CCEs to work overtime to support the call handling. If the Final Forecast is within </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2>, StarTek must recruit CCEs to work overtime to cover the
shortage and </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2>. Any overtime must be authorized by VSTR, in advance. </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> the overtime rate for all
approved overtime. For any additional staffing required for call volume over </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> of final forecast must be approved by VSTR in advance. </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;2.&nbsp;&nbsp;&nbsp;&nbsp;The
recruiting process for overtime shall be deployed as soon as the circumstance affecting the call volume variance is identified. If StarTek identifies the item at
least </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> before the occurrence, StarTek shall use its commercially reasonable efforts to minimize the financial impact by changing schedules to support
the staffing required. StarTek shall also recruit CCEs to work overtime on a </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> basis when the </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> call
volume dictates additional staffing needs to maintain service goals. </FONT></P>

</UL>
<P ALIGN="CENTER"><FONT SIZE=2>12</FONT></P>

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<UL>
<BR>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;3.&nbsp;&nbsp;&nbsp;&nbsp;Except
as provided above, StarTek shall obtain written authorization from VSTR for any overtime that may be required or incurred for the performance of the Programs. </FONT></P>

</UL>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;K.</FONT><FONT
SIZE=2><B>&nbsp;&nbsp;&nbsp;&nbsp;Change Management.</B></FONT><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;VSTR shall provide StarTek with periodic information that is distributed through its
internal change process, to enable all CCEs to remain current on the latest VSTR promotions and features StarTek is responsible for distributing this information via its internal change process to
CCEs, trainers, team leaders, and lead representatives so that change can be supported in a timely manner. StarTek shall, on a </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> basis, initiate test
calls to verify CCEs' understanding of the latest change information and to ensure acceptable call quality, as defined in Section&nbsp;L below. StarTek will provide verification of compliance to
VSTR.. StarTek will be responsible for conducting a continuous evaluation of the internal change process with the feedback of VSTR and will provide revised documentation on an as needed basis. </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT><FONT
SIZE=2><B>L.&nbsp;&nbsp;&nbsp;&nbsp;Direct Measures of Quality (DMOQs).</B></FONT><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;</FONT></P>

<UL>


<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;l.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;The
DMOQs for Services performed hereunder shall be as follows: </FONT></P>

<UL>
<UL>
<DL compact>
<DT style='margin-bottom:-11pt;'><FONT SIZE=2>a.</FONT></DT><DD><FONT SIZE=2>Service
Level:
<BR><BR></FONT>
<DL compact>
<DT style='margin-bottom:-11pt;'><FONT SIZE=2>&#149;</FONT></DT><DD><FONT SIZE=2>Inbound
Activation Calls: </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> of the </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> calls offered shall be
answered within </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2>.
<BR><BR></FONT></DD><DT style='margin-bottom:-11pt;'><FONT SIZE=2>&#149;</FONT></DT><DD><FONT SIZE=2>Actual
call volume that exceeds the Final Forecast by </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> for any </FONT> <FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> interval will not be included in the </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> DMOQ
calculation for Service Level. </FONT></DD></DL>
</DD></DL>
<UL>
<BR>
</UL>
<DL compact>
<DT style='margin-bottom:-11pt;'><FONT SIZE=2>b.</FONT></DT><DD><FONT SIZE=2>Call
Volume: StarTek shall answer the call volume provided in the Final Forecast.
<BR><BR></FONT></DD><DT style='margin-bottom:-11pt;'><FONT SIZE=2>c.</FONT></DT><DD><FONT SIZE=2>Call
Quality: According to the results from the call quality calibration and observation process, as described below, </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> or higher.
<BR><BR></FONT></DD><DT style='margin-bottom:-11pt;'><FONT SIZE=2>d.</FONT></DT><DD><FONT SIZE=2>Data
Accuracy: </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> accuracy rate or better. Data accuracy will be calculated by dividing the total number of erroneous activations by the
total number of activations audited. Activation audits must be a minimum of </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> of the previous </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> volume.
These audits must be complete within </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> of the activation entry. All errors identified shall be fixed appropriately. The computation of data accuracy
shall exclude errors resulting from sources and actions beyond the reasonable control of StarTek. </FONT></DD></DL>
</UL>
</UL>
</UL>
<UL>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;2.&nbsp;&nbsp;&nbsp;&nbsp;For
the purposes of ensuring Call Quality, StarTek and VSTR shall measure the CCEs' call quality using the following types of observations: </FONT></P>

<UL>
<UL>
<DL compact>
<DT style='margin-bottom:-11pt;'><FONT SIZE=2>a.</FONT></DT><DD><FONT SIZE=2>VSTR
observation;
<BR><BR></FONT></DD><DT style='margin-bottom:-11pt;'><FONT SIZE=2>b.</FONT></DT><DD><FONT SIZE=2>VSTR/StarTek
joint observation; and
<BR><BR></FONT></DD><DT style='margin-bottom:-11pt;'><FONT SIZE=2>c.</FONT></DT><DD><FONT SIZE=2>StarTek
minimum of </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2>. </FONT></DD></DL>
</UL>
</UL>
</UL>
<UL>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;3.&nbsp;&nbsp;&nbsp;&nbsp;An
agreed upon number of VSTR observations and VSTR/StarTek joint observations shall be performed per StarTek call center per </FONT> <FONT SIZE=2><B>*</B></FONT><FONT SIZE=2>. The scores for all of these observations will be totaled and an average
</FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> score shall be calculated.
The call quality observation form to be used in this process shall be provided by VSTR. Results shall be used to provide </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> feedback to CCEs and StarTek
management. The call quality scoring criteria used by StarTek will match that used by VSTR. StarTek must achieve a minimum voice quality score of </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2>. A
minimum of </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> call monitoring feedback sessions per CCE, * shall be conducted by the CCE's direct supervisor and StarTek's Quality Team. </FONT></P>

</UL>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT><FONT
SIZE=2><B>M.&nbsp;&nbsp;&nbsp;&nbsp;Reports.</B></FONT><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;StarTek shall provide VSTR with standard call count reports, performance reports, and station
manager detail reports on a </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> basis * by </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> for the previous </FONT> <FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> by </FONT><FONT SIZE=2><B>*</B></FONT><FONT
SIZE=2> for the previous </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2>, and </FONT> <FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> by the </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> by </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2>for the
previous </FONT> <FONT SIZE=2><B>*</B></FONT><FONT SIZE=2>. The reports shall be in the format and contain the information set forth in
Exhibit C hereto. StarTek shall provide report cards reflecting measurements of the DMOQs and all of the above metrics within </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> of each </FONT> <FONT SIZE=2><B>*</B></FONT><FONT SIZE=2>. VSTR and StarTek
shall mutually agree upon any other </FONT></P>

<P ALIGN="CENTER"><FONT SIZE=2>13</FONT></P>

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<P><FONT SIZE=2>
reports and the cost associated with the development of those reports. VSTR agrees to follow the change management process defined by StarTek and agreed to by VSTR when requesting changes to reports
or additional information. If VSTR requires material format changes to VoiceStream standard reports, VSTR will be required to compensate StarTek for the development costs, based upon the rate outlined
in the Pricing Schedule set forth in Section&nbsp;V of this Statement of Work and will be estimated by StarTek and approved by VoiceStream prior to invoicing. </FONT></P>


<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT><FONT
SIZE=2><B>N.&nbsp;&nbsp;&nbsp;&nbsp;Monitoring.</B></FONT><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;VSTR shall have the right, to the extent permitted by law and at no additional expense, to
monitor at any time (either on-site or remotely) customer contact calls to ensure compliance with performance, operational and quality control standards. </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT><FONT
SIZE=2><B>O.&nbsp;&nbsp;&nbsp;&nbsp;Holidays.</B></FONT><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;StarTek shall observe the following holiday schedule for managers, trainers, service specialists
and CCEs. VSTR shall compensate StarTek for holiday rates as identified in the Pricing Schedule set forth in Section&nbsp;V of this Statement of Work for all standard activation agents when
applicable to location where work is performed. </FONT></P>

<UL>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;New
Year's Day </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Victoria
Day </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Canada
Day </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Labour
Day </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Thanksgiving
Day </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Christmas </FONT></P>

</UL>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT><FONT
SIZE=2><B>P.&nbsp;&nbsp;&nbsp;&nbsp;System Downtime; Force Majeure.</B></FONT><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;</FONT></P>

<UL>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;1.&nbsp;&nbsp;&nbsp;&nbsp;In
the event StarTek determines that system maintenance is necessary, StarTek will notify VSTR of the need for such maintenance and will obtain the prior written approval
of VSTR to schedule the time and duration of such maintenance. All routine maintenance shall be scheduled during off-system hours. In no event shall interruption of Services for system
maintenance constitute a failure of performance by StarTek if performed in accordance with this Section&nbsp;P. StarTek shall promptly report to VSTR any StarTek system failures, duration and
impact. </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;2.&nbsp;&nbsp;&nbsp;&nbsp;Except
for VSTR's obligation to make payments for amounts due StarTek, each Party's failure to perform shall be excused where such failure is a result of causes beyond
its reasonable control. Such causes shall include without limitation acts of God, strikes, lockouts, riots, acts of war, epidemics, governmental regulations imposed after the fact, fire, communication
line failures of third parties, vandalism, power failures by third parties, cables cut by third parties, earthquakes, floods or other similar catastrophes, failure of the VSTR system or the Internet
not related to StarTek's actions or inactions, any law, order, regulation, direction, action or request of any governmental entity or court or civil or military authority having jurisdiction over
either of the parties, national emergencies, insurrections, riots, wars, strikes, lock outs, or work stoppages. In the event of failures to perform for </FONT> <FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> or more as a result of a force majeure, either
Party may terminate the Agreement by giving written notice to the other Party. Any such notice of
termination shall be effective upon receipt. </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;3.&nbsp;&nbsp;&nbsp;&nbsp;Notwithstanding
the foregoing or anything in the Agreement to the contrary, StarTek shall take commercially reasonable steps to ensure that the Services shall continue
without interruption due to a StarTek systems failure during the term of the Agreement by implementing </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2>reasonably necessary to provide the Services
with an up-time of </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> (not including scheduled maintenance), which shall include </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2>. The
components and execution of this disaster recovery plan must be reviewed, updated, and tested quarterly and results reported to VSTR. </FONT></P>

</UL>
<P ALIGN="CENTER"><FONT SIZE=2>14</FONT></P>

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<UL>
<BR>
</UL>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT><FONT
SIZE=2><B>Q.&nbsp;&nbsp;&nbsp;&nbsp;Allocation of Resources.</B></FONT><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;VSTR acknowledges that upon the occurrence of a force majeure event or in instances
of unusually high demand, demands on StarTek's facilities may exceed such facilities available capacity. In any such instance, StarTek shall, upon written notice to VSTR, be entitled to equitably
prioritize Services and otherwise curtail utilization of its facilities in a manner so that any degradation to the Services provided to VSTR is (unless agreed otherwise by VSTR in writing) no greater
than the level of degradation experienced by StarTek's other customers. Upon the request of VSTR, StarTek shall provide VSTR with reasonable evidence of its compliance with the foregoing. </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT><FONT
SIZE=2><B>R.&nbsp;&nbsp;&nbsp;&nbsp;Staffing Requirements.</B></FONT><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;StarTek agrees that all managers shall be full-time StarTek employees.
Subject to Section&nbsp;E, StarTek will ensure that each person assigned to a function' has the necessary functional and VSTR-related training to successfully perform the function. In
addition, before a function is performed by an individual assigned to that function, StarTek shall verify that the necessary skills have been attained through the use of certification of skills
program StarTek shall also ensure that all persons who interact with the customers maintain their VSTR-related skills through </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2>
certification process. [If VSTR reasonably requests StarTek to remove any personnel performing Services pursuant to
this Agreement, StarTek shall promptly comply with such request, within </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2>.] In support of this process, StarTek will do the following: </FONT></P>

<UL>
<UL>
<UL>
<DL compact>
<DT style='margin-bottom:-11pt;'><FONT SIZE=2>&#149;</FONT></DT><DD><FONT SIZE=2>Team
leaders/supervisors shall go on-line to support customer calls each week for at least </FONT><FONT SIZE=2><B>*  </B></FONT><FONT SIZE=2>calls per </FONT><FONT SIZE=2><B>* </B></FONT><FONT SIZE=2>to maintain their skills. The remainder of their time
shall be used to support CCE development, and to otherwise
assist StarTek employees to perform the Services.
<BR><BR></FONT></DD><DT style='margin-bottom:-11pt;'><FONT SIZE=2>&#149;</FONT></DT><DD><FONT SIZE=2>Instructional
analysts shall go on-line to support customer calls each </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> to maintain their
skills.
<BR><BR></FONT></DD><DT style='margin-bottom:-11pt;'><FONT SIZE=2>&#149;</FONT></DT><DD><FONT SIZE=2>Managers,
lead representatives, team leaders/supervisors and trainers must be full-time employees of StarTek and must have completed VSTR
National Standard Curriculum Training.
<BR><BR></FONT></DD><DT style='margin-bottom:-11pt;'><FONT SIZE=2>&#149;</FONT></DT><DD><FONT SIZE=2>Managers
will monitor a minimum of </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> per CCE per </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2>. </FONT></DD></DL>
</UL>
</UL>
</UL>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT><FONT
SIZE=2><B>S.&nbsp;&nbsp;&nbsp;&nbsp;Error Rate and Fraud.</B></FONT><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;The error rate on Standard Activations shall not exceed </FONT> <FONT SIZE=2><B>*</B></FONT><FONT SIZE=2>. VSTR error rates will be computed from
data quality reports and VS Reports in the following areas: </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2>
and features and all criteria as specified in the Activation Verification Database, or similar application approved by VSTR. VSTR and StarTek will jointly develop or attain an appropriate application
for measuring data quality. VSTR is responsible for providing StarTek detailed error reports by occurrence within </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> of occurrence. </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;StarTek
shall implement and enforce procedures to detect fraudulent activity by a StarTek representative. All fraud detected by VSTR </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2>will
be researched within </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> upon receipt of notification. </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> management will provide a documented
e-mail including </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> of employee's action. A tracking spreadsheet will be updated on a </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> basis
by designated representative of StarTek and sent to </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> management for reconciling. StarTek will be held liable for any revenue loss due to </FONT> <FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> by a
</FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> representative. VSTR holds all rights to remove any representative from the VSTR project. </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT><FONT
SIZE=2><B>T.&nbsp;&nbsp;&nbsp;&nbsp;Breach of Service Levels.</B></FONT><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;</FONT></P>

<UL>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;1.&nbsp;&nbsp;&nbsp;&nbsp;In
the event that StarTek perform-is any of the Service Level Objectives at Level 3 or greater, as specified in Section&nbsp;U, for a consecutive period of </FONT> <FONT SIZE=2><B>*</B></FONT><FONT SIZE=2>, StarTek shall be in breach of this Agreement
and VSTR may terminate this Agreement if StarTek fails to cure the breach after </FONT> <FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> days notice to cure. </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;2.&nbsp;&nbsp;&nbsp;&nbsp;In
the event that StarTek performs any of the Service Level Objectives at Level 1 or 2, as specified in Section&nbsp;U, Chart 1 for a consecutive </FONT> <FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> period or longer, StarTek shall be in breach of
</FONT></P>

</UL>
<P ALIGN="CENTER"><FONT SIZE=2>15</FONT></P>

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<A NAME="page_ki2588_1_16"> </A>
<UL>
<BR>

<P><FONT SIZE=2>
this Agreement. StarTek shall prepare a plan to cure the breach and shall have </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> from the date of the first date of failure in which to cure the
breach. In the event that StarTek fails to cure the breach within the </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2>period, VSTR may terminate the Agreement for StarTek's breach. </FONT></P>

</UL>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT><FONT
SIZE=2><B>U.&nbsp;&nbsp;&nbsp;&nbsp;Service Level Adjustments.</B></FONT><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;</FONT></P>

<P><FONT SIZE=2>Chart
1 </FONT></P>

<UL>
<UL>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Service
Level Objectives </FONT></P>

</UL>
</UL>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;[</FONT><FONT
SIZE=2><B>* * *</B></FONT><FONT SIZE=2>] </FONT></P>

<P><FONT SIZE=2><B>Chart 2 Service Credits  </B></FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;[</FONT><FONT SIZE=2><B>* * *</B></FONT><FONT SIZE=2>] </FONT></P>

<UL>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;1.&nbsp;&nbsp;&nbsp;&nbsp;VSTR
shall receive a Service Credit (as set forth in the Service Credits table above} for each </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> in which the levels of
StarTek's performance fail to meet the Service Level Objectives (as set forth in the Service Credit Level Objectives table above). </FONT></P>

<UL>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;(a)&nbsp;&nbsp;The
Service Credit for each </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> shall be calculated by adding the </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> for
each Service that fails to meet the applicable Service Credit Level Objective (the "Total Percentage"). The total </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> payments calculated based on AHT
pursuant to the Pricing Schedule set forth in Section&nbsp;V below ("AHT Revenue"), multiplied by the Total Percentage, shall equal the Service Credit for the </FONT> <FONT SIZE=2><B>*</B></FONT><FONT SIZE=2>. In determining whether StarTek has met a
particular Service Credit Level Objective, </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> during which
actual call volume or minutes is more than </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2>greater than call volume or minute volume in the Final Forecast shall not be considered and StarTek shall
not be entitled to any service credit. Any interval where service level, was not achieved will be subtracted from AHT revenue. </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;(b)&nbsp;&nbsp;</FONT><FONT
SIZE=2><B>*</B></FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;(c)&nbsp;&nbsp;The
total adjustment based, on- the. above shall. not exceed </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> of AHT Revenue per month, and shall be deemed
waived by VSTR as it applies to Speed of Answer for each </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> in which call volume levels exceed by more than </FONT> <FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> the call volume levels of the previous
</FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2>. </FONT></P>

</UL>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;2.&nbsp;&nbsp;&nbsp;&nbsp;StarTek
shall receive a </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> service premium of </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> of AHT Revenue if all
service level objectives are achieved and the data accuracy score is </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> and the voice quality score is </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2>
or better for- the invoiced </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2>. This premium will be calculated and determined as a direct reflection of </FONT> <FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> end reports and will not be scrutinized by any
incremental system latencies, process changes, etc. </FONT></P>

</UL>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT><FONT
SIZE=2><B>V.&nbsp;&nbsp;&nbsp;&nbsp;Pricing Schedule.</B></FONT><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;VSTR shall pay StarTek for Services as provided in the following schedule; provided,
however, that VSTR shall guarantee to StarTek and pay applicable per minute charges for no less-than </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> (regardless of the actual number of
minutes sent to StarTek: This minimum number of weekly minutes shall not survive any termination of this Agreement. </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT><FONT
SIZE=2><B>*</B></FONT></P>

<P ALIGN="CENTER"><FONT SIZE=2>16</FONT></P>

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<P ALIGN="CENTER"><FONT SIZE=2><A
NAME="page_kk2588_1_17"> </A> </FONT> <FONT SIZE=2><B>EXHIBIT A-2  </B></FONT></P>

<P ALIGN="CENTER"><FONT SIZE=2><B> STATEMENT OF WORK&#151;ADVANCED  </B></FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;This Statement of Work&#151;Advanced is incorporated into that certain Amended and Restated. Services Agreement dated as of April&nbsp;1, 2002 (the
"Agreement") by this reference. Defined terms used in this Statement of Work shall have the meanings provided in the Agreement, unless expressly defined herein. </FONT></P>


<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;StarTek
will provide the following services relating to advanced inbound activations for VSTR. For purposes of this </FONT><FONT SIZE=2><I>Exhibit&nbsp;A-2  </I></FONT><FONT SIZE=2>and the Agreement, "Advanced Activations" shall mean calls transferred from
StarTek's internal standard activations queue for advanced type processing according to VoiceStream
training and process documentation.(this includes the following activities, faxes, FTP, etc.). </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT><FONT
SIZE=2><B>A.&nbsp;&nbsp;&nbsp;&nbsp;General.</B></FONT><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;StarTek will handle Advanced Activation calls for VSTR (the "Services"). StarTek shall establish a
dedicated program (StarTek's dedicated representatives shall handle only VSTR calls) to perform the Services. </FONT></P>


<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT><FONT
SIZE=2><B>B.&nbsp;&nbsp;&nbsp;&nbsp;Hours of Operation.</B></FONT><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;Except as otherwise set forth herein, the hours of operation for Advanced Activations
will be </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2>. </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT><FONT
SIZE=2><B>C.&nbsp;&nbsp;&nbsp;&nbsp;Call Volume.</B></FONT><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;</FONT></P>

<UL>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;1.&nbsp;&nbsp;&nbsp;&nbsp;StarTek
will provide Advanced Activations utilizing full time equivalents ("FTEs") in accordance with this Statement of Work. An FTE is defined as </FONT> <FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> Customer Contact Employee (CCE) </FONT><FONT
SIZE=2><B>*</B></FONT><FONT SIZE=2>. </FONT></P>


<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;2.&nbsp;&nbsp;&nbsp;&nbsp;StarTek
will staff to a VoiceStream approved number of FTE's and will staff according to their own internal call transfer patterns as agreed to by both parties. </FONT></P>

</UL>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT><FONT
SIZE=2><B>D.&nbsp;&nbsp;&nbsp;&nbsp;Average Handle Time.</B></FONT><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;Average Handle Time ("AHT") is defined as the sum of average talk time, hold time while
on a call and after call work. StarTek agrees that the AHT objectives shall be no greater than </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> and may be adjusted </FONT> <FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> with the mutual consent of both
parties. </FONT></P>


<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT><FONT
SIZE=2><B>E.&nbsp;&nbsp;&nbsp;&nbsp;Training.</B></FONT><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;</FONT></P>

<UL>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;1.&nbsp;&nbsp;&nbsp;&nbsp;CCEs
will be trained on the VSTR standard new hire, training curriculum. Training for the program shall be in accordance with the VSTR New Hire Training Curriculum. Upon </FONT> <FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> written notice to StarTek, VSTR may
change the VSTR New Hire Training Curriculum and the hours required for delivery. Prior to completion of training,
VSTR will deliver all applicable application IDs. </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2>. StarTek will establish procedures to ensure that </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2>.
Any CCE who violates this policy will be promptly removed from the VSTR account. </FONT></P>


<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;2.&nbsp;&nbsp;&nbsp;&nbsp;All
training for new FTEs and any initial and program extension training, or changes or modifications to the program or continuation training that exceeds </FONT> <FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> specialist shall be borne by </FONT><FONT
SIZE=2><B>*</B></FONT><FONT SIZE=2>. New FTEs are defined as FTEs required in excess of the previous </FONT> <FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> FTE requirement, based on historical patterns and presented to VS from StarTek. </FONT><FONT
SIZE=2><B>*</B></FONT><FONT SIZE=2>. Training needs to
be approved by VSTR in writing no more than </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> following receipt of StarTek's request. All costs associated with attrition training and VSTR requests for
removal of personnel, including, but not limited to, new trainers and any associated materials, shall be borne by </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2>. </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;3.&nbsp;&nbsp;&nbsp;&nbsp;If
StarTek is not meeting the quality standards set forth in Section&nbsp;L below and </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> will bear the cost of the
additional training. Additional training shall be initiated as soon as possible, but not later than </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> from the date VSTR's requests such additional
training. </FONT></P>

</UL>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT><FONT
SIZE=2><B>F.&nbsp;&nbsp;&nbsp;&nbsp;Escalation Procedures.</B></FONT><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;StarTek shall utilize VSTR-provided escalation processes,, to handle calls
beyond the CCE scope of training or for management support of a customer issue. This process will ensure that each call that cannot be handled by the CCE is then handled by the lead representative </FONT></P>

<P ALIGN="CENTER"><FONT SIZE=2>17</FONT></P>

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<P><FONT SIZE=2>
and up to the manager before being transferred to VSTR for resolution. If a customer requires management support, a CCE shall transfer the call to a manager and stay with the call to completion. </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT><FONT
SIZE=2><B>G.&nbsp;&nbsp;&nbsp;&nbsp;Telecommunications.</B></FONT><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;VSTR shall deliver calls to StarTek's network point of entry. International
telecommunications costs to deliver calls to StarTek's Canada locations </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2>. </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT><FONT
SIZE=2><B>H.&nbsp;&nbsp;&nbsp;&nbsp;Customer Care Systems.</B></FONT><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;StarTek shall be responsible for costs associated with workstations and local area
network (LAN) infrastructure equipped to run the most recent version of the VSTR </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> deployed at
the time of the implementation of this Agreement. StarTek shall also provide the building, telecommunications switch for the Interactive Voice Response (IVR) system, remote monitoring application and
associated toll free number, Universal Power Supply (UPS), desktop computers, office supplies, and dedicated workspaces in each call center. </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT><FONT
SIZE=2><B>I.&nbsp;&nbsp;&nbsp;&nbsp;Systems Use and Downtime.</B></FONT><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;Information given to callers or collected by CCEs will be directly taken from
and/or input into VSTR's systems. In the event that VSTR's systems go down, StarTek shall capture call information on the downtime forms provided by VSTR. StarTek agrees that it shall then input
information from these downtime forms once the system is restored. The quality metrics (error rate) shall apply to the completion of all forms. Periods of time during the day in which occupancy is
lowest will be utilized to perform this function. Turnaround commitment to enter downtime forms into VSTR's systems will be </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> from the time when VSTR's
systems are restored. Downtime forms will be destroyed or sent to VSTR, as directed by VSTR, every </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2>. StarTek will assign a special Aspect ACD tracking
code to designate when specified representatives are entering downtime form information into System. VSTR agrees to pay StarTek the agreed upon </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> rate
for entering downtime information as stated in the Pricing Schedule set forth in Section&nbsp;V of this Statement of Work. </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT><FONT
SIZE=2><B>J.&nbsp;&nbsp;&nbsp;&nbsp;Overtime</B></FONT><FONT SIZE=2>.&nbsp;&nbsp;&nbsp;&nbsp;</FONT></P>

<UL>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;1.&nbsp;&nbsp;&nbsp;&nbsp;Any
overtime must be authorized by VSTR, in advance. VSTR will pay the overtime rate for all approved overtime. </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;2.&nbsp;&nbsp;&nbsp;&nbsp;The
recruiting process for overtime shall be deployed as soon as the circumstance affecting the call volume variance is identified. If StarTek identifies the item at
least </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> before the occurrence, StarTek shall use its commercially reasonable efforts to minimize the financial impact by changing schedules to support
the staffing required. StarTek shall also recruit CCEs to work overtime on a </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> basis when the intra-day call volume dictates additional
staffing needs to maintain service goals. </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;3.&nbsp;&nbsp;&nbsp;&nbsp;Except
as provided above, StarTek shall obtain written authorization from VSTR for any overtime that may be required or incurred for the performance of the Programs. </FONT></P>

</UL>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT><FONT
SIZE=2><B>K.&nbsp;&nbsp;&nbsp;&nbsp;Change Management.</B></FONT><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;VSTR shall provide StarTek with periodic information that is distributed through its
internal change process, as defined by StarTek, to enable all CCEs to remain current on the latest VSTR promotions and features. StarTek is responsible for distributing this information consistently
and accurately via its internal change process to CCEs, trainers, team leaders, and lead representatives so that change can be supported in a timely manner. StarTek shall, on a </FONT> <FONT SIZE=2><B>*</B></FONT><FONT SIZE=2>, initiate test calls to
verify CCEs' understanding of the latest change information and to ensure acceptable call quality, as defined in
Section&nbsp;L below. StarTek will provide verification of compliance to VSTR. StarTek will be responsible for conducting a continuous evaluation of the internal change process with the feedback of
VSTR and will provide revised documentation on an as needed basis. </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT><FONT
SIZE=2><B>L.&nbsp;&nbsp;&nbsp;&nbsp;Direct Measures of Quality (DMOQs)</B></FONT><FONT SIZE=2>.&nbsp;&nbsp;&nbsp;&nbsp;</FONT></P>

<UL>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;1.&nbsp;&nbsp;&nbsp;&nbsp;The
DMOQs for Services performed hereunder shall be as follows: </FONT></P>

<UL>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;a.&nbsp;&nbsp;&nbsp;&nbsp;Service
Level: </FONT></P>

<UL>
<DL compact>
<DT style='margin-bottom:-11pt;'><FONT SIZE=2>&#149;</FONT></DT><DD><FONT SIZE=2>Inbound
Activation Calls: </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> of the </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> calls offered shall be
answered within </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2>. </FONT></DD></DL>
</UL>
</UL>
</UL>
<P ALIGN="CENTER"><FONT SIZE=2>18</FONT></P>

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<UL>
<UL>
<UL>
<UL>
</UL>
</UL>
</UL>
</UL>
<UL>
<UL>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;b.&nbsp;&nbsp;&nbsp;&nbsp;Occupancy:
defined as percent of each billed FTE hour spent on approved AUX state VSTR work (total switch hours divided by working approved AUX state hours) StarTek must
maintain a </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> or better occupancy rate through July&nbsp;31, 2002 and achieve </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> or better occupancy
rate August&nbsp;1, 2002 and moving forward. Post August&nbsp;2002, the Occupancy goals for Advanced activations may be adjusted </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> with the mutual
consent of both parties. </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;c.&nbsp;&nbsp;&nbsp;&nbsp;Call
Quality: According to the results from the call quality calibration and observation process, as described below, </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> or
higher. </FONT></P>

</UL>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;2.&nbsp;&nbsp;&nbsp;&nbsp;For
the purposes of ensuring Call Quality, StarTek and VSTR shall measure the CCEs' call quality using the following types of observations: </FONT></P>

<UL>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;a.&nbsp;&nbsp;&nbsp;&nbsp;VSTR
observation </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;b.&nbsp;&nbsp;&nbsp;&nbsp;VSTR/StarTek
joint observation </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;c.&nbsp;&nbsp;&nbsp;&nbsp;StarTek
minimum of </FONT><FONT SIZE=2><B>*</B></FONT></P>

</UL>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;3.&nbsp;&nbsp;&nbsp;&nbsp;An
agreed upon number of VSTR observations and VSTR/StarTek joint observations shall be performed per StarTek call center per </FONT> <FONT SIZE=2><B>*</B></FONT><FONT SIZE=2>. The scores for all of these observations will be totaled and an average
</FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> score shall be calculated.
The call quality observation form to be used in this process shall be provided by VSTR. Results shall be used to provide both </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> feedback to CCEs and
StarTek
management. The CCEs direct supervisor and StarTek's quality team shall conduct a minimum of </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> monitoring feedback sessions per CCE, per </FONT> <FONT SIZE=2><B>*</B></FONT><FONT SIZE=2>. </FONT></P>

</UL>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT><FONT
SIZE=2><B>M.&nbsp;&nbsp;&nbsp;&nbsp;Reports.</B></FONT><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;StarTek shall provide VSTR with standard call count reports, performance reports, and station
manager detail reports on a </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> by </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> for the previous </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2>,
and </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> by the </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> for the previous </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2>. The reports shall be
in the format and contain the information set forth in Exhibit&nbsp;C hereto. StarTek shall provide report cards reflecting measurements of the DMOQs and all of the above metrics within </FONT> <FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> of each
</FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> end. VSTR and StarTek shall mutually agree upon any other reports and the cost associated
with the development of those reports. VSTR agrees to follow the change management process defined by StarTek when requesting changes to reports or additional information. If VSTR requires material
format changes to VSTR standard reports, VSTR will be required to compensate StarTek for the development costs, based upon the rate outlined in the Pricing Schedule set forth in Section&nbsp;V of
this Statement of Work and will be estimated by StarTek and approved by VSTR prior to invoicing. </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT><FONT
SIZE=2><B>N.&nbsp;&nbsp;&nbsp;&nbsp;Monitoring.</B></FONT><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;VSTR shall have the right, to the extent permitted by law and at no additional expense, to
monitor at any time (either on-site or remotely) customer contact calls to ensure compliance with performance, operational and quality control standards. </FONT></P>


<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT><FONT
SIZE=2><B>O.&nbsp;&nbsp;&nbsp;&nbsp;Holidays.</B></FONT><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;StarTek shall observe the following holiday schedule for managers, trainers, service specialists
and CCEs. </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> as identified in the Pricing Schedule set forth in Section&nbsp;V of this Statement of Work. </FONT></P>

<UL>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;New
Year's Day </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Victoria
Day </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Canada
Day </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Labour
Day </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Thanksgiving
Day </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Christmas </FONT></P>

</UL>
<P ALIGN="CENTER"><FONT SIZE=2>19</FONT></P>

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<A NAME="page_kk2588_1_20"> </A>
<UL>
<BR>
</UL>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT><FONT
SIZE=2><B>P.&nbsp;&nbsp;&nbsp;&nbsp;System Downtime; Force Majeure.</B></FONT><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;</FONT></P>

<UL>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;1.&nbsp;&nbsp;&nbsp;&nbsp;In
the event StarTek determines that system maintenance is necessary, StarTek will notify VSTR of the need for such maintenance and will obtain the prior written approval
of VSTR to schedule the time and duration of such maintenance. All routine maintenance shall be scheduled during off system hours. In no event shall interruption of Services for system maintenance
constitute a failure of performance by StarTek if performed in accordance with this Section&nbsp;P. StarTek shall promptly report to VSTR any StarTek system failures, duration and impact. </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;2.&nbsp;&nbsp;&nbsp;&nbsp;Except
for VSTR's obligation to make payments for amounts due StarTek, each Party's failure to perform shall be excused as a result of causes beyond its reasonable
control. Such causes shall include without limitation acts of God, strikes, lockouts, riots, acts of war, epidemics, governmental regulations imposed after the fact, fire, communication line failures
of third parties, vandalism, power failures by third parties, cables cut by third parties, earthquakes, floods or other similar catastrophes, failure of the VSTR system or the Internet not related to
StarTek's actions or inactions, any law, order, regulation, direction, action or request of any governmental entity or court or civil or military authority having jurisdiction over either of the
parties, national emergencies, insurrections, riots, wars, strikes, lock outs, or work stoppages. In the event of failures to perform for </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> or more as a
result of a force majeure, either Party may terminate the Agreement by giving written notice to the other Party. Any such notice of termination shall be effective upon receipt. </FONT></P>


<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;3.&nbsp;&nbsp;&nbsp;&nbsp;Notwithstanding
the foregoing or anything in the Agreement to the contrary, StarTek shall take commercially reasonable steps to ensure that the Services shall continue
without interruption due to a StarTek systems failure during the term of the Agreement by implementing security features and disaster recovery plans reasonably necessary to provide the Services with
an up-time of </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> (not including scheduled maintenance), which shall include </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2>. The components
and execution of this disaster recovery plan must be reviewed, updated, and tested quarterly and results reported to VSTR. </FONT></P>

</UL>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT><FONT
SIZE=2><B>Q.&nbsp;&nbsp;&nbsp;&nbsp;Allocation of Resources.</B></FONT><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;VSTR acknowledges that upon the occurrence of a force majeure event or in instances
of unusually high demand, demands on StarTek's facilities may exceed such facilities available capacity. In any such instance, StarTek shall, upon written notice to VSTR, be entitled to equitably
prioritize Services and otherwise curtail utilization of its facilities in a manner so that any degradation to the Services provided to VSTR is (unless agreed otherwise by VSTR in writing) no greater
than the level of degradation experienced by StarTek's other customers. Upon the request of VSTR, StarTek shall provide VSTR with reasonable evidence of its compliance with the foregoing. </FONT></P>


<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT><FONT
SIZE=2><B>R.&nbsp;&nbsp;&nbsp;&nbsp;Staffing Requirements.</B></FONT><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;StarTek agrees that all managers shall be full-time StarTek employees.
Subject to Section&nbsp;E, StarTek will use commercially reasonable efforts to ensure that each person assigned to a function has the necessary functional and VSTR-related training to
successfully perform the function. In addition, before a function is performed by an individual assigned to that function, StarTek shall verify that the necessary skills have been attained through the
use of certification of skills program. StarTek
shall also ensure that all persons who interact with the customers maintain their VSTR-related skills through </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> certification process. If
VSTR reasonably requests StarTek to remove any personnel performing Services pursuant to this Agreement, StarTek shall promptly comply with such request, within </FONT> <FONT SIZE=2><B>*</B></FONT><FONT SIZE=2>. In support of this process, StarTek
will do the following: </FONT></P>

<UL>
<UL>
<DL compact>
<DT style='margin-bottom:-11pt;'><FONT SIZE=2>&#149;</FONT></DT><DD><FONT SIZE=2>Team
leaders/supervisors shall go on-line to support customer calls each </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> for at least </FONT> <FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> calls per </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2>
(approximately </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> per </FONT> <FONT SIZE=2><B>*</B></FONT><FONT SIZE=2>) to maintain their skills. The remainder of their time shall be used to support CCE development, and to otherwise assist StarTek
employees to perform
the Services. </FONT></DD></DL>
</UL>
</UL>
<P ALIGN="CENTER"><FONT SIZE=2>20</FONT></P>

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<UL>
<UL>
<DL compact>
<DT style='margin-bottom:-11pt;'><FONT SIZE=2>&#149;</FONT></DT><DD><FONT SIZE=2>Instructional
analysts shall go on-line to support customer calls each </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> to maintain their
skills.
<BR><BR></FONT></DD><DT style='margin-bottom:-11pt;'><FONT SIZE=2>&#149;</FONT></DT><DD><FONT SIZE=2>Managers,
lead representatives, team leaders/supervisors and trainers must be full-tune employees of StarTek and must have completed VSTR
National Standard Curriculum Training.
<BR><BR></FONT></DD><DT style='margin-bottom:-11pt;'><FONT SIZE=2>&#149;</FONT></DT><DD><FONT SIZE=2>Managers
will monitor a minimum of </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> calls per CCE per </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2>. </FONT></DD></DL>
</UL>
</UL>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT><FONT
SIZE=2><B>S.&nbsp;&nbsp;&nbsp;&nbsp;Error Rate and Fraud.</B></FONT><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;The error rate on Advanced Activations shall not exceed </FONT> <FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> per </FONT><FONT
SIZE=2><B>*</B></FONT><FONT SIZE=2>. VSTR error rates will be computed from data quality reports and VS Reports in the following
areas: </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> and features and all criteria as specified in the Activation Verification Database, or similar application approved by VSTR. VSTR and StarTek
will jointly develop or attain an appropriate application for measuring data quality. VSTR is responsible for providing StarTek detailed error reports by occurrence within </FONT> <FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> of occurrence. </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;StarTek
shall implement and enforce procedures to detect fraudulent activity by a StarTek representative. All </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> detected by </FONT> <FONT SIZE=2><B>*</B></FONT><FONT SIZE=2>will be researched within </FONT><FONT
SIZE=2><B>*</B></FONT><FONT SIZE=2> upon receipt of notification. Fraud management will provide a documented
e-mail including </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2>. A tracking spreadsheet will be updated on a </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> basis by designated
representative of StarTek and sent to </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> management for reconciling. </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> will be held liable for any
revenue loss due to fraudulent activity by a </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> representative. VSTR holds all rights to remove any representative from the VSTR project. </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT><FONT
SIZE=2><B>T.&nbsp;&nbsp;&nbsp;&nbsp;Breach of Service Levels.</B></FONT><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;</FONT></P>

<UL>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;1.&nbsp;&nbsp;&nbsp;&nbsp;In
the event that StarTek performs any of the Service Level Objectives at Level 3 or greater, as specified in Section&nbsp;U, for a consecutive period of </FONT> <FONT SIZE=2><B>*</B></FONT><FONT SIZE=2>, StarTek shall be in breach of this Agreement and
VSTR may terminate this Agreement if StarTek fails to cure the breach after </FONT> <FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> days notice to cure. </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;2.&nbsp;&nbsp;&nbsp;&nbsp;In
the event that StarTek performs any of the Service Level Objectives at Level 1 or 2, as specified in Section&nbsp;U, for a consecutive </FONT> <FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> period or longer, StarTek shall be in breach of this Agreement.
StarTek shall prepare a plan to cure the breach and shall have </FONT> <FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> in which to cure the breach. In the event that StarTek fails to cure the breach within the </FONT><FONT SIZE=2><B>*</B></FONT><FONT
SIZE=2> period,
VSTR may terminate the Agreement for StarTek's breach. </FONT></P>

</UL>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT><FONT
SIZE=2><B>U.&nbsp;&nbsp;&nbsp;&nbsp;Service Level Objectives.</B></FONT><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;</FONT></P>

<UL>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;[</FONT><FONT
SIZE=2><B>* * *</B></FONT><FONT SIZE=2>] </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;1.&nbsp;&nbsp;&nbsp;&nbsp;VSTR
shall receive a Service Credit (as set forth in the Service Credit Table above) for each </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> in which the levels of
StarTek's performance fail to meet the Service Level Objectives (as set forth in the Service Level Objectives Table above). </FONT></P>


<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;2.&nbsp;&nbsp;&nbsp;&nbsp;The
Service Credit for each </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> shall be calculated by adding the </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2>
Adjustment Percentages for each Service that fails to meet the applicable Service Level Objective (the "Total Percentage"). The total </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> payments
calculated based on billable hours pursuant to the Pricing Schedule set forth in Section&nbsp;V of the Agreement ("AVA Production Revenue"), multiplied by the Total Percentage, shall equal the
Service Credit for the </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2>. </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;3.&nbsp;&nbsp;&nbsp;&nbsp;*
</FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;4.&nbsp;&nbsp;&nbsp;&nbsp;The
total adjustment based on the above shall not exceed </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2> per </FONT><FONT SIZE=2><B>*</B></FONT><FONT SIZE=2>. </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;5.&nbsp;&nbsp;&nbsp;&nbsp;Service
premiums will not apply to Advanced Production Revenue. </FONT></P>

</UL>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT><FONT
SIZE=2><B>V.&nbsp;&nbsp;&nbsp;&nbsp;Pricing Schedule.</B></FONT><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;VSTR shall pay StarTek for * as provided in the following schedule: </FONT></P>


<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;* </FONT></P>

<P ALIGN="CENTER"><FONT SIZE=2>21</FONT></P>

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<P ALIGN="CENTER"><FONT SIZE=2><A
NAME="page_km2588_1_22"> </A> </FONT> <FONT SIZE=2><B>EXHIBIT B  </B></FONT></P>

<P ALIGN="CENTER"><FONT SIZE=2><B> VOICESTREAM INVOICING FORMAT  </B></FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT><FONT SIZE=2><B>* * *</B></FONT></P>


<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT><FONT
SIZE=2><B>[29 pages redacted]</B></FONT></P>

<P ALIGN="CENTER"><FONT SIZE=2>22</FONT></P>

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<P ALIGN="CENTER"><FONT SIZE=2><B>EXHIBIT C  </B></FONT></P>

<P ALIGN="CENTER"><FONT SIZE=2><B> VOICESTREAM REPORT FORMAT  </B></FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT><FONT SIZE=2><B>* * *</B></FONT></P>


<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT><FONT
SIZE=2><B>[29 pages redacted]</B></FONT></P>

<P ALIGN="CENTER"><FONT SIZE=2>23</FONT></P>

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<P ALIGN="CENTER"><FONT SIZE=2><B>EXHIBIT D  </B></FONT></P>

<P ALIGN="CENTER"><FONT SIZE=2><B> ARBITRATION PROCEDURES  </B></FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;1.&nbsp;&nbsp;&nbsp;&nbsp;Any
arbitration shall be initiated by written request for arbitration delivered by the StarTek or VSTR to the other Party. The party referring a dispute to arbitration
shall be referred to herein as the "Referring Party" and the other party shall be referred to herein as the "Non-Referring Party". The Referring Party must provide in the notice a general
description of the dispute, a statement that the dispute is referred to arbitration under this Agreement and the amount of money alleged to be required to compensate the Referring Party. </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;2.&nbsp;&nbsp;&nbsp;&nbsp;The
Referring Party and the Non-Referring Party shall endeavor to agree promptly on a single arbitrator. If on or before the 10<SUP>th</SUP> day following
the notice described above they have not so agreed upon a single arbitrator, the Referring Party and the Non-Referring Party shall, by notice to each other, each designate one arbitrator.
The two arbitrators so designated shall endeavor to designate promptly a third arbitrator. If the two arbitrators have not designed the third arbitrator by the 5<SUP>th</SUP> day following the
designation of the second arbitrator, or if a second arbitrator have not been designated by the 5<SUP>th</SUP> day following the designation of the first, either party may request the Judicial
Arbiter Group,&nbsp;Inc., ("JAG") (or should such organization be unable to act, such other organization or arbitrator as is mutually agreement to the StarTek and VSTR) to designate the remaining
arbitrator(s). If any arbitrator resigns, becomes incapacitated or otherwise refuses or fails to serve or to continue to serve as an arbitrator, the party(ies) entitled to designate that arbitrator
shall promptly designate a successor. </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;3.&nbsp;&nbsp;&nbsp;&nbsp;The
arbitration shall be conducted in King County Washington, or such other place as the parties may agree. The hearing shall be commenced within thirty (30)&nbsp;days
of the selection of the final arbitrator. Within thirty (30)&nbsp;days following the closing of the hearing a written award shall be made by the arbitrator(s) and accompanied by findings of fact and
conclusions of law, which shall be contemporaneously delivered to the StarTek and VSTR. </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;4.&nbsp;&nbsp;&nbsp;&nbsp;The
parties shall be limited to two discovery depositions each of factual witnesses, each such deposition not to exceed four hours. The parties shall be entitled to
submit no more than twenty written interrogatories to the other party, twenty requests for production of documents, and twenty requests for admission. As soon as practicable after the appointment of
the final arbitrator the arbitrator(s) shall set a pre-hearing conference to schedule the completion of discovery, the filing of pre-hearing briefs and such other matters as
may be required for the efficient conduct of the hearing. </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;5.&nbsp;&nbsp;&nbsp;&nbsp;The
arbitrator shall not be authorized to modify or amend any terms or provisions of this Agreement and shall not make an award in excess of or inconsistent with the
terms of this Agreement. </FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;6.&nbsp;&nbsp;&nbsp;&nbsp;The
final award of the arbitrator will be binding on the Parties and enforceable through entry of a judgment in any court of law having jurisdiction thereof. </FONT></P>

<P ALIGN="CENTER"><FONT SIZE=2>24</FONT></P>

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<P ALIGN="CENTER"><FONT SIZE=2><B>EXHIBIT E  </B></FONT></P>

<P ALIGN="CENTER"><FONT SIZE=2><B> CALL CENTER EMERGENCY PREPAREDNESS<BR>
PLAN MANAGEMENT PROCEDURES  </B></FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT><FONT SIZE=2><B>* * *</B></FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT><FONT
SIZE=2><B>[34 pages redacted]</B></FONT></P>

<P ALIGN="CENTER"><FONT SIZE=2>25</FONT></P>

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<P ALIGN="CENTER"><FONT SIZE=2><B>EXHIBIT F  </B></FONT></P>

<P ALIGN="CENTER"><FONT SIZE=2><B> CHANGE MANAGEMENT PROCESS  </B></FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT><FONT SIZE=2><B>* * *</B></FONT></P>

<P><FONT SIZE=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT><FONT
SIZE=2><B>[8 pages redacted]</B></FONT></P>

<P ALIGN="CENTER"><FONT SIZE=2>26</FONT></P>

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<BR>
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