WEST CORP
EMPLOYMENT AGREEMENT (MARK V. LAVIN)
<DOCUMENT>
<TYPE>EX-10.14
<SEQUENCE>6
<FILENAME>dex1014.txt
<DESCRIPTION>EMPLOYMENT AGREEMENT (MARK V. LAVIN)
<TEXT>
<PAGE>
                                                               Exhibit No. 10.14


                                    [GRAPHIC]

To:        Mark Lavin
From:      Nancee Berger
Date:      December 21, 2001

Re:        2002 Compensation Plan - Exhibit A

--------------------------------------------------------------------------------

The 2002 compensation plan for your employment as President of West
Telemarketing Corporation is as follows:

1.       Your base salary will be $200,000.00. Should your employment terminate
         before the end of the year, you will be compensated for your services
         through the date of your actual termination per your Employment
         Agreement. This will be reviewed on an annual basis and revised, if
         necessary, in accordance with the consumer price index.

2.       The rate factors used to calculate your pre-tax, pre-corporate
         allocation profit bonus are being revised according to the schedule
         below. You are eligible to receive a quarterly performance bonus based
         on each quarter's pre-tax, pre-corporate allocation profit growth when
         compared to the same quarter the previous year. A negative differential
         will result in a loss carry forward to be applied to future bonus
         calculations. The bonus will be calculated by multiplying the
         year-to-date pre-tax, pre-corporate allocation profit differential
         times the rate factor from the table below minus bonuses paid
         year-to-date for the respective calendar year.

                                   Rate Factor

                                      .026

3.       In addition, if WTC's pre-corporate SG&A expense in each quarter of
         2002 is less than 29%, you will be eligible to receive a quarterly
         bonus of $25,000. You will be paid the amount due for the quarterly
         bonus within thirty (30) days after the end of the quarter.

4.       You will also be eligible for a one-time bonus of $100,000 for
         producing total revenue of $80,000 per workstation in 2002. This
         calculation will be defined and will include India, but not training
         stations in the count. The annual bonus earned will be paid within
         thirty (30) days after financial statements for December 2002 are
         prepared, but in no event will be paid later than February 28, 2003.

5.       All pre-tax profit and net income objectives are based upon West
         Telemarketing Corporation operations. Profit and income derived from
         mergers, acquisitions, joint ventures or other non-operating income
         will be reviewed by the Company upon completion of the transaction to
         determine inclusion in the compensation plan. In the event West
         Corporation changes its business plan or acquires another company, West
         Telemarketing Corporation reserves the right to review your
         compensation package and revise, in its sole discretion, as it deems
         appropriate.

6.       The benefit plans, as referenced in Section 7(i), shall include
         insurance plans based upon eligibility pursuant to the plans. If the
         insurance plans do not provide for continued participation, the
         continuation of benefits shall be pursuant to COBRA. In the event
         Employee's benefits continue pursuant to COBRA and Employee accepts new
         employment during the consulting term, Employee may continue benefits
         thereafter to the extent allowed under COBRA. In no event shall
         benefits plans include the 401K Plan or the 1996 Stock Incentive Plan.

                                                      /s/ Mark Lavin
                                                   ---------------------
                                                   Employee - Mark Lavin


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