APAC CUSTOMER SERVICE INC
EXHIBIT 10.45
<DOCUMENT>
<TYPE>EX-10.45
<SEQUENCE>10
<FILENAME>c72609exv10w45.htm
<DESCRIPTION>EXHIBIT 10.45
<TEXT>
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<TITLE>Filed by Bowne Pure Compliance</TITLE>
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<DIV style="font-family: 'Times New Roman',Times,serif; margin-left: .25in; width: 7.20in">
 <DIV align="right" style="font-size: 10pt; margin-top: 10pt"><b>Exhibit
10.45</b>
</DIV>

<DIV align="Center" style="font-size: 10pt; margin-top: 10pt"><B>TAMPA, FLORIDA FACILITY AMENDMENT<BR>
to<BR>
MASTER SERVICE AGREEMENT<BR>
DATED OCTOBER 28, 2002<BR>
by and between<BR>
UNITED PARCEL SERVICE OASIS SUPPLY CORPORATION<BR>
and<BR>
APAC CUSTOMER SERVICES, INC.</B>

</DIV>

<DIV align="justify" style="font-size: 10pt; margin-top: 10pt; text-indent: 8%">This Amendment to Master Service Agreement (&#147;Amendment&#148;) is executed this<U>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</U>day of
April, 2007, but deemed effective as of April&nbsp;30, 2007 (&#147;Effective Date&#148;). by and between APAC
Customer Services, Inc., an Illinois corporation having its principal place of business at Six
Parkway North, Deerfield, Illinois, IL 60015, (&#147;APAC&#148;) and
<B>United Parcel Services OASIS Supply
Corporation</B>, a Delaware Corporation having its principal place of business at 55 Glenlake
Parkway, NE Suite&nbsp;200, Atlanta, GA 30328, (&#147;UPS&#148; or &#147;Company&#148;) APAC and UPS are sometimes
individually hereinafter referred to as a &#147;Party&#148;, and collectively as the &#147;Parties&#148;.
</DIV>

<DIV align="center" style="font-size: 10pt; margin-top: 10pt"><B><U>Recitals</U></B>:
</DIV>


<DIV align="justify" style="font-size: 10pt; margin-top: 10pt; text-indent: 8%"><B>WHEREAS, </B>UPS offers parcel delivery services to its customers (&#147;Products&#148;), and APACE is in the
business of providing customer care services on behalf of its clients; and
</DIV>

<DIV align="justify" style="font-size: 10pt; margin-top: 10pt; text-indent: 8%"><B>WHEREAS, </B>APAC currently provides to UPS certain specified customer care services on behalf of
UPS to UPS&#146;s customers at UPS&#146;s facility located at 11008 Warwick Blvd., Newport News, Virginia
23601 (&#147;Newport News Facility&#148;) under that certain Master Service Agreement, dated October&nbsp;25,
2002 (and effective as of October&nbsp;28, 2002), as modified, amended and/or supplemented by the
parties (collectively, the &#147;2002 Agreement&#148;), which 2002 Agreement remains in full force and
effect; and
</DIV>

<DIV align="justify" style="font-size: 10pt; margin-top: 10pt; text-indent: 8%"><B>WHEREAS, </B>UPS desires APAC to provide services to UPS at  UPS&#146;s facility located at 111 U.S. Hwy. 301
South Tampa, FL 33619 (&#147;Tampa Facility&#148;), which services are substantially similar to the
services provided by APAC to UPS at the Newport News Facility under the 2002 Agreement, and
APAC desires to provide similar services to UPS at the Tampa Facility; and
</DIV>

<DIV align="justify" style="font-size: 10pt; margin-top: 10pt; text-indent: 8%"><B>WHEREAS, </B>UPS and APAC desire to amend the 2002 Agreement as set forth herein to reflect their
agreement regarding APAC&#146;s provision of customer care services to UPS at the Tampa Facility; and
</DIV>

<DIV align="center" style="font-size: 10pt; margin-top: 10pt"><U><B>Agreement</B></U>:
</DIV>


<DIV align="justify" style="font-size: 10pt; margin-top: 10pt; text-indent: 4%"><B>NOW, THEREFORE</B>, in consideration of the mutual promises contained herein, the Parties agree as
follows:
</DIV>

<DIV style="margin-top: 10pt">
<TABLE width="100%" border="0" cellpadding="0" cellspacing="0" style="font-size: 10pt">
<TR valign="top" style="font-size: 10pt; color: #000000; background: transparent">
    <TD width="3%" nowrap align="left"><B>A.</B></TD>
    <TD width="1%">&nbsp;</TD>
    <TD><DIV style="text-align: justify"><U><B>No Other Modifications.</B></U> Except as amended hereby, the 2002 Agreement otherwise
remains in full force and effect in accordance with its terms.</DIV></TD>
</TR>

<TR style="font-size: 8pt">
    <TD>&nbsp;</TD>
</TR> <TR valign="top" style="font-size: 10pt; color: #000000; background: transparent">
    <TD width="3%" nowrap align="left"><B>B.</B></TD>
    <TD width="1%">&nbsp;</TD>
    <TD><DIV style="text-align: justify"><U><B>Conflicts</B>.</U> in the event of a conflict between the provisions of the 2002
Agreement and the provisions of this Amendment, the provisions of this Amendment shall govern.</DIV></TD>
</TR>

<TR style="font-size: 8pt">
    <TD>&nbsp;</TD>
</TR> <TR valign="top" style="font-size: 10pt; color: #000000; background: transparent">
    <TD width="3%" nowrap align="left"><B>C.</B></TD>
    <TD width="1%">&nbsp;</TD>
    <TD><DIV style="text-align: justify"><U><B>Definitions.</B></U> Capitalized terms defined in this Amendment shall have the meanings
ascribed to them by such definitions. All undefined capitalized terms used in this
Amendment shall have the same meanings ascribed to them in the 2002 Agreement.</DIV></TD>
</TR>

<TR style="font-size: 8pt">
    <TD>&nbsp;</TD>
</TR> <TR valign="top" style="font-size: 10pt; color: #000000; background: transparent">
    <TD width="3%" nowrap align="left"><B>D.</B></TD>
    <TD width="1%">&nbsp;</TD>
    <TD><DIV style="text-align: justify"><U><B>2002 Agreement Amended</B>.</U> The 2002 Agreement is hereby amended as follows:</DIV></TD>
</TR>

</TABLE>
</DIV>

<DIV style="margin-top: 10pt">
<TABLE width="100%" border="0" cellpadding="0" cellspacing="0" style="font-size: 10pt">
<TR valign="top" style="font-size: 10pt; color: #000000; background: transparent">
    <TD width="4%" style="background: transparent">&nbsp;</TD>
    <TD width="3%" nowrap align="left"><B>1.</B></TD>
    <TD width="1%">&nbsp;</TD>
    <TD><DIV style="text-align: justify"><B>Training.</B></DIV></TD>
</TR>

<TR style="font-size: 8pt">
    <TD>&nbsp;</TD>
</TR> <TR valign="top" style="font-size: 10pt; color: #000000; background: transparent">
    <TD width="4%" style="background: transparent">&nbsp;</TD>
    <TD width="3%" nowrap align="left">&nbsp;</TD>
    <TD width="1%">&nbsp;</TD>
    <TD><DIV style="text-align: justify">APAC will arrange for and provide the training for APAC CSRs who are providing the
Services to UPS. Training will include, but may not be limited to, internal
and outside classroom training, Program-specific and product education, and &#147;on the
job&#148; training. CSRs will receive initial new hire training for basic skills, including
(i) APAC and UPS policies and procedures, (ii) training on Existing Core Programs (e.g.
shipping, tracking, universal, CSTA, internet, international, international support
representative, billing, strategic customer associates), and (iii)&nbsp;may, in addition,
receive (a)&nbsp;refresher training to enhance a CSR&#146;s performance, (b)&nbsp;training for
conversion from one Existing Core program to another or to a different program, (c)
training for rate changes, (d)&nbsp;training for existing programs other than Existing Core
programs (e.g., international and Internet), (e)&nbsp;training for new Programs to be
introduced, (f)&nbsp;training for new program features, or (g)&nbsp;training for new services.</DIV></TD>
</TR>

</TABLE>
</DIV>
<DIV align="center">
<TABLE style="font-size: 10pt" cellspacing="0" border="0" cellpadding="0" width="100%">
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    <TD align="left" valign="top">&nbsp;</TD>
    <TD>&nbsp;</TD>
    <TD align="right" valign="top">&nbsp;</TD>
</TR>
<TR valign="bottom">
    <TD align="left" valign="top">APAC/UPS Tampa Amend
</TD>
    <TD>&nbsp;</TD>
    <TD align="right" valign="top">APAC Rev 17 Apr 07</TD>
</TR>
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</DIV>

<P align="center" style="font-size: 10pt">&nbsp;

<P align="center" style="font-size: 10pt"><!-- Folio -->- 1 -<!-- /Folio -->
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<DIV align="justify" style="font-size: 10pt; margin-top: 10pt; margin-left: 4%"><B>Training Costs</B>
</DIV>

<DIV style="margin-top: 10pt">
<TABLE width="100%" border="0" cellpadding="0" cellspacing="0" style="font-size: 10pt">
<TR valign="top" style="font-size: 10pt; color: #000000; background: transparent">
    <TD width="4%" style="background: transparent">&nbsp;</TD>
    <TD width="3%" nowrap align="left">A.</TD>
    <TD width="1%">&nbsp;</TD>
    <TD><DIV style="text-align: justify">APAC will provide, at its cost, the following CSR training described above:</DIV></TD>
</TR>

</TABLE>
</DIV>

<DIV style="margin-top: 10pt">
<TABLE width="100%" border="0" cellpadding="0" cellspacing="0" style="font-size: 10pt">
<TR valign="top" style="font-size: 10pt; color: #000000; background: transparent">
    <TD width="8%" style="background: transparent">&nbsp;</TD>
    <TD width="3%" nowrap align="left">(i)</TD>
    <TD width="1%">&nbsp;</TD>
    <TD><DIV style="text-align: justify">New hire training, except as otherwise provided herein</DIV></TD>
</TR>

<TR style="font-size: 8pt">
    <TD>&nbsp;</TD>
</TR> <TR valign="top" style="font-size: 10pt; color: #000000; background: transparent">
    <TD width="8%" style="background: transparent">&nbsp;</TD>
    <TD width="3%" nowrap align="left">(ii)</TD>
    <TD width="1%">&nbsp;</TD>
    <TD><DIV style="text-align: justify">Training for Existing Core Programs</DIV></TD>
</TR>

<TR style="font-size: 8pt">
    <TD>&nbsp;</TD>
</TR> <TR valign="top" style="font-size: 10pt; color: #000000; background: transparent">
    <TD width="8%" style="background: transparent">&nbsp;</TD>
    <TD width="3%" nowrap align="left">(iii)</TD>
    <TD width="1%">&nbsp;</TD>
    <TD><DIV style="text-align: justify">Training for conversion from one Existing Core Program to another, (e.g., shipping
agent to
universal, universal agent to CSTA, CSTA agent to billing, billing to SCA. (Or any combination of an Existing
Core Program to another Existing Core Program)</DIV></TD>
</TR>

<TR style="font-size: 8pt">
    <TD>&nbsp;</TD>
</TR> <TR valign="top" style="font-size: 10pt; color: #000000; background: transparent">
    <TD width="8%" style="background: transparent">&nbsp;</TD>
    <TD width="3%" nowrap align="left">(iv)</TD>
    <TD width="1%">&nbsp;</TD>
    <TD><DIV style="text-align: justify">Basic skills training and Existing Core Program training, as may be appropriate,
for CSRs who return after a leave of absence (not to include training for new items that
arose after the commencement of the leave of absence).</DIV></TD>
</TR>

</TABLE>
</DIV>

<DIV style="margin-top: 10pt">
<TABLE width="100%" border="0" cellpadding="0" cellspacing="0" style="font-size: 10pt">
<TR valign="top" style="font-size: 10pt; color: #000000; background: transparent">
    <TD width="4%" style="background: transparent">&nbsp;</TD>
    <TD width="3%" nowrap align="left">B.</TD>
    <TD width="1%">&nbsp;</TD>
    <TD><DIV style="text-align: justify">UPS will pay APAC for the following CSR training:</DIV></TD>
</TR>

<TR style="font-size: 8pt">
    <TD>&nbsp;</TD>
</TR> <TR valign="top" style="font-size: 10pt; color: #000000; background: transparent">
    <TD width="4%" style="background: transparent">&nbsp;</TD>
    <TD width="3%" nowrap align="left">&nbsp;</TD>
    <TD width="1%">&nbsp;</TD>
    <TD><DIV style="text-align: justify">At Base Rate:</DIV></TD>
</TR>

</TABLE>
</DIV>

<DIV style="margin-top: 10pt">
<TABLE width="100%" border="0" cellpadding="0" cellspacing="0" style="font-size: 10pt">
<TR valign="top" style="font-size: 10pt; color: #000000; background: transparent">
    <TD width="12%" style="background: transparent">&nbsp;</TD>
    <TD width="3%" nowrap align="left">(i)</TD>
    <TD width="1%">&nbsp;</TD>
    <TD><DIV style="text-align: justify">Training for rate changes, system changes and upgrades</DIV></TD>
</TR>

<TR style="font-size: 8pt">
    <TD>&nbsp;</TD>
</TR> <TR valign="top" style="font-size: 10pt; color: #000000; background: transparent">
    <TD width="8%" style="background: transparent">&nbsp;</TD>
    <TD width="3%" nowrap align="left">(ii)</TD>
    <TD width="1%">&nbsp;</TD>
    <TD><DIV style="text-align: justify">Training for new services, New Programs</DIV></TD>
</TR>

<TR style="font-size: 8pt">
    <TD>&nbsp;</TD>
</TR> <TR valign="top" style="font-size: 10pt; color: #000000; background: transparent">
    <TD width="8%" style="background: transparent">&nbsp;</TD>
    <TD width="3%" nowrap align="left">(iii)</TD>
    <TD width="1%">&nbsp;</TD>
    <TD><DIV style="text-align: justify">Any other training as the Parties may agree</DIV></TD>
</TR>

</TABLE>
</DIV>


<DIV align="justify" style="font-size: 10pt; margin-top: 10pt; margin-left: 8%">At Training Rate:
</DIV>

<DIV style="margin-top: 10pt">
<TABLE width="100%" border="0" cellpadding="0" cellspacing="0" style="font-size: 10pt">
<TR valign="top" style="font-size: 10pt; color: #000000; background: transparent">
    <TD width="12%" style="background: transparent">&nbsp;</TD>
    <TD width="3%" nowrap align="left">(i)</TD>
    <TD width="1%">&nbsp;</TD>
    <TD><DIV style="text-align: justify">Ramp-up Training: The Training Rate shall be used for ramp-up training
for existing Programs. For example, if the call volume for any existing Program
volume exceeds five (5%) percent (or more) of the prior month&#146;s call volume such change in volume shall
be deemed to be a material change in call volume permitting APAC to charge UPS for
the necessary Ramp-up Training (at the Training Rate).</DIV></TD>
</TR>

</TABLE>
</DIV>


<DIV align="justify" style="font-size: 10pt; margin-top: 10pt; margin-left: 4%"><B>Special Training Circumstances</B>
</DIV>


<DIV align="justify" style="font-size: 10pt; margin-top: 10pt; margin-left: 4%">Notwithstanding the foregoing provisions to the contrary, the Parties agree that in the event
of a new Program or segment which would require an increase of staffing at a Facility, UPS and
APAC will meet, prior to such implementation, to agree on all training and deployment
costs, and the allocation thereof.
</DIV>

<DIV style="margin-top: 10pt">
<TABLE width="100%" border="0" cellpadding="0" cellspacing="0" style="font-size: 10pt">
<TR valign="top" style="font-size: 10pt; color: #000000; background: transparent">
    <TD width="3%" nowrap align="left"><B>2.</B></TD>
    <TD width="1%">&nbsp;</TD>
    <TD><DIV style="text-align: justify"><U><B>Addition of Tampa Facility.</B></U> Section&nbsp;3.A. of the 2002 Agreement is hereby
amended by deleting the text thereof in its entirety and replacing it with the following
text:</DIV></TD>
</TR>

<TR style="font-size: 8pt">
    <TD>&nbsp;</TD>
</TR> <TR valign="top" style="font-size: 10pt; color: #000000; background: transparent">
    <TD width="3%" nowrap align="left">&nbsp;</TD>
    <TD width="1%">&nbsp;</TD>
    <TD><DIV style="text-align: justify"><b>&#147;Centers.</b> Except as expressly set forth herein, APAC shall perform the Services at the
following locations, now owned, or leased by UPS:</DIV></TD>
</TR>

<TR style="font-size: 8pt">
    <TD>&nbsp;</TD>
</TR> <TR valign="top" style="font-size: 10pt; color: #000000; background: transparent">
    <TD width="3%" nowrap align="left">&nbsp;</TD>
    <TD width="1%">&nbsp;</TD>
    <TD><DIV style="text-align: justify"><B>UPS Customer Service Center &#151; 11008 Warwick Blvd., Newport News, VA 23601; </B>and</DIV></TD>
</TR>

<TR style="font-size: 0pt">
    <TD>&nbsp;</TD>
</TR> <TR valign="top" style="font-size: 10pt; color: #000000; background: transparent">
    <TD width="3%" nowrap align="left">&nbsp;</TD>
    <TD width="1%">&nbsp;</TD>
    <TD><DIV style="text-align: justify"><B>UPS Customer Service Center &#151; 111 U.S. Hwy. 301 South Tampa, FL 33619&#148; </B></DIV></TD>
</TR>

<TR style="font-size: 8pt">
    <TD>&nbsp;</TD>
</TR> <TR valign="top" style="font-size: 10pt; color: #000000; background: transparent">
    <TD width="3%" nowrap align="left"><B>3.</B></TD>
    <TD width="1%">&nbsp;</TD>
    <TD><DIV style="text-align: justify"><U><B>Services</B></U></DIV></TD>
</TR>

</TABLE>
</DIV>

<DIV style="margin-top: 10pt">
<TABLE width="100%" border="0" cellpadding="0" cellspacing="0" style="font-size: 10pt">
<TR valign="top" style="font-size: 10pt; color: #000000; background: transparent">
    <TD width="4%" style="background: transparent">&nbsp;</TD>
    <TD width="3%" nowrap align="left">A.</TD>
    <TD width="1%">&nbsp;</TD>
    <TD><DIV style="text-align: justify">The Services APAC currently performs for UPS at the
Newport News Facility under the 2002 Agreement are more particularly described (i)
in Section&nbsp;1.A. of the 2002 Agreement, and (ii)&nbsp;further detailed in Column
1 of Attachment G to the 2002 Agreement (collectively, the &#147;Newport News
Services&#148;).</DIV></TD>
</TR>

<TR style="font-size: 8pt">
    <TD>&nbsp;</TD>
</TR> <TR valign="top" style="font-size: 10pt; color: #000000; background: transparent">
    <TD width="4%" style="background: transparent">&nbsp;</TD>
    <TD width="3%" nowrap align="left">B.</TD>
    <TD width="1%">&nbsp;</TD>
    <TD><DIV style="text-align: justify">APAC hereby agrees to perform the Services for UPS at
the Tampa Facility in the same manner as such Services are performed by
APAC under the 2002 Agreement (as modified herein). The Services to be
provided by APAC to UPS at the Tampa Facility are more particularly
described (i)&nbsp;in Section&nbsp;1.A. of the 2002 Agreement, and (ii)&nbsp;further
detailed in Column 1 of Attachment A to this Amendment (collectively, the
&#147;Tampa Services&#148;). For avoidance of doubt, the Newport News Services and
the Tampa Services are both deemed to be &#147;Services&#148; under the 2002
Agreement.</DIV></TD>
</TR>

<TR style="font-size: 8pt">
    <TD>&nbsp;</TD>
</TR> <TR valign="top" style="font-size: 10pt; color: #000000; background: transparent">
    <TD width="4%" style="background: transparent">&nbsp;</TD>
    <TD width="3%" nowrap align="left">C.</TD>
    <TD width="1%">&nbsp;</TD>
    <TD><DIV style="text-align: justify">Except as otherwise provided in this Amendment, all
Services (including Newport News Services and Tampa Services) shall be
performed by APAC in accordance with the terms of the 2002 Agreement.</DIV></TD>
</TR>

</TABLE>
</DIV>

<DIV style="margin-top: 10pt">
<TABLE width="100%" border="0" cellpadding="0" cellspacing="0" style="font-size: 10pt">
<TR valign="top" style="font-size: 10pt; color: #000000; background: transparent">
    <TD width="3%" nowrap align="left"><B>4.</B></TD>
    <TD width="1%">&nbsp;</TD>
    <TD><DIV style="text-align: justify"><U><B>Rates For Services; Cost Of Living Adjustments</B></U><B>.</B></DIV></TD>
</TR>

</TABLE>
</DIV>

<DIV style="margin-top: 10pt">
<TABLE width="100%" border="0" cellpadding="0" cellspacing="0" style="font-size: 10pt">
<TR valign="top" style="font-size: 10pt; color: #000000; background: transparent">
    <TD width="4%" style="background: transparent">&nbsp;</TD>
    <TD width="3%" nowrap align="left">A.</TD>
    <TD width="1%">&nbsp;</TD>
    <TD><DIV style="text-align: justify"><U>Newport News Rates</U>. Effective as of January
1, 2007, the Rates payable by UPS to APAC for Newport News Services are
set forth in Attachment A to this Amendment.</DIV></TD>
</TR>

<TR style="font-size: 8pt">
    <TD>&nbsp;</TD>
</TR> <TR valign="top" style="font-size: 10pt; color: #000000; background: transparent">
    <TD width="4%" style="background: transparent">&nbsp;</TD>
    <TD width="3%" nowrap align="left">B.</TD>
    <TD width="1%">&nbsp;</TD>
    <TD><DIV style="text-align: justify"><U>Tampa Rates</U>. The Initial Rates payable by UPS
to APAC for Tampa Services are set forth in Attachment A to this
Amendment.</DIV></TD>
</TR>

<TR style="font-size: 8pt">
    <TD>&nbsp;</TD>
</TR> <TR valign="top" style="font-size: 10pt; color: #000000; background: transparent">
    <TD width="4%" style="background: transparent">&nbsp;</TD>
    <TD width="3%" nowrap align="left">C.</TD>
    <TD width="1%">&nbsp;</TD>
    <TD><DIV style="text-align: justify">The Parties agree that such Rates for Tampa Services
and Newport News Services shall be subject to (i)&nbsp;modification and/or
amendment by agreement of the Parties from time to time, (ii)&nbsp;adjusted by
the mutual agreement of the Parties in accordance with the provisions of
the 2002 Agreement, and/or (iii)&nbsp;modification due to COLA adjustments in
accordance with the provisions of Paragraph&nbsp;P. of Attachment A to the 2002
Agreement.</DIV></TD>
</TR>

</TABLE>
</DIV>

<DIV align="center">
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<TR valign="bottom">
    <TD align="left" valign="top">APAC/UPS Tampa Amend
</TD>
    <TD>&nbsp;</TD>
    <TD align="right" valign="top">APAC Rev 17 Apr 07</TD>
</TR>
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</DIV>


<P align="center" style="font-size: 10pt">&nbsp;

<P align="center" style="font-size: 10pt"><!-- Folio -->- 2 -<!-- /Folio -->
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<DIV style="font-family: 'Times New Roman',Times,serif; margin-left: .25in; width: 7.20in">

<DIV style="margin-top: 10pt">
<TABLE width="100%" border="0" cellpadding="0" cellspacing="0" style="font-size: 10pt">
<TR valign="top" style="font-size: 10pt; color: #000000; background: transparent">
    <TD width="3%" nowrap align="left"><B>5.</B></TD>
    <TD width="1%">&nbsp;</TD>
    <TD><DIV style="text-align: justify"><U><B>Quality Scorecard Matrix For Services; Volume Adjustments.</B></U> From and after the
Effective Date of this Amendment, the Parties agree that the Quality Scorecard Matrix attached
to this Amendment as Attachment B shall apply to all Services provided by APAC to UPS under
the 2002 Agreement, including both the Tampa Services and the Newport News Services.
Accordingly, the Quality Scorecard Matrix set forth in Paragraph&nbsp;L. of Attachment
A to the 2002 Agreement is hereby deleted, and the Quality Scorecard Matrix attached to this Amendment as
Attachment B is hereby substituted in its place.</DIV></TD>
</TR>

<TR style="font-size: 8pt">
    <TD>&nbsp;</TD>
</TR> <TR valign="top" style="font-size: 10pt; color: #000000; background: transparent">
    <TD width="3%" nowrap align="left"><B>6.</B></TD>
    <TD width="1%">&nbsp;</TD>
    <TD><DIV style="text-align: justify">Additionally, the Parties agree that (a)&nbsp;the Volume Adjustment provisions set forth in the
Paragraph&nbsp;K on page 31 of the Service Addendum (which is Attachment A to the 2002 Agreement)
(&#147;Newport News Volume Adjustment&#148;) shall apply to the Services performed at the Newport News
Facility, and (b)&nbsp;the Call Volume Adjustment provisions set forth on Attachment B of this
Amendment (&#147;Tampa Volume Adjustment&#148;) shall apply to the Services performed at the Tampa Facility. Accordingly, for purposes of making adjustments (if any) to
the Base Rates due to Call Volumes received
at each facility, for each calendar quarter:</DIV></TD>
</TR>

</TABLE>
</DIV>

<DIV style="margin-top: 10pt">
<TABLE width="100%" border="0" cellpadding="0" cellspacing="0" style="font-size: 10pt">
<TR valign="top" style="font-size: 10pt; color: #000000; background: transparent">
    <TD width="4%" style="background: transparent">&nbsp;</TD>
    <TD width="3%" nowrap align="left">(i)</TD>
    <TD width="1%">&nbsp;</TD>
    <TD><DIV style="text-align: justify">the Base Rate increases and/or decreases (as applicable) for the Newport News
Facility shall be determined by applying the Newport Volume Adjustment to the number of
Billable Hours billed by APAC for Services performed at the Newport News Facility during
such quarter; and</DIV></TD>
</TR>

<TR style="font-size: 8pt">
    <TD>&nbsp;</TD>
</TR> <TR valign="top" style="font-size: 10pt; color: #000000; background: transparent">
    <TD width="4%" style="background: transparent">&nbsp;</TD>
    <TD width="3%" nowrap align="left">(ii)</TD>
    <TD width="1%">&nbsp;</TD>
    <TD><DIV style="text-align: justify">the Base Rate increases and/or decreases (as applicable)&nbsp;for the Tampa Facility
shall be determined by applying the Tampa Volume Adjustment to the number of Billable
Hours billed by APAC for Services performed at the Tampa Facility during such quarter.</DIV></TD>
</TR>

</TABLE>
</DIV>

<DIV style="margin-top: 10pt">
<TABLE width="100%" border="0" cellpadding="0" cellspacing="0" style="font-size: 10pt">
<TR valign="top" style="font-size: 10pt; color: #000000; background: transparent">
    <TD width="3%" nowrap align="left"><B>7.</B></TD>
    <TD width="1%">&nbsp;</TD>
    <TD><DIV style="text-align: justify"><U><B>Parties&#146; Obligations</B></U><B>. </B>APAC and UPS each agree that except as otherwise expressly set
forth in this Amendment, with respect to the Tampa Facility and the Tampa Services, each Party
is bound by all of its respective rights, duties and obligations under the 2002 Agreement
(including, but not limited to, Attachments A through F inclusive).</DIV></TD>
</TR>

<TR style="font-size: 8pt">
    <TD>&nbsp;</TD>
</TR> <TR valign="top" style="font-size: 10pt; color: #000000; background: transparent">
    <TD width="3%" nowrap align="left"><B>8.</B></TD>
    <TD width="1%">&nbsp;</TD>
    <TD><DIV style="text-align: justify"><U><B>Negotiation of Definitive Agreement</B></U><B>. </B>The Parties acknowledge and agree that they have
entered into this Amendment as a temporary measure; with the expectation that the Parties shall
promptly enter into good faith negotiations with each other with the purpose of amending and
updating the 2002 Agreement. The Parties currently contemplate that such proposed updated
agreement (&#147;2007 Agreement&#148;) will be of a duration agreed to by the parties, and  is
intended to apply to all Services and facilities (including, but not limited to the Tampa
Services and the Newport News Services, and the Tampa Facility and the Newport News Facility).
Upon the execution of this Amendment, each Party agrees to promptly commence, and diligently
and in good faith pursue contract negotiations in which the parties will negotiate in good
faith to try to reach a mutually acceptable 2007 Agreement within ninety (90)&nbsp;days after the
Effective Date of this Amendment.</DIV></TD>
</TR>

<TR style="font-size: 8pt">
    <TD>&nbsp;</TD>
</TR> <TR valign="top" style="font-size: 10pt; color: #000000; background: transparent">
    <TD width="3%" nowrap align="left"><B>9.</B></TD>
    <TD width="1%">&nbsp;</TD>
    <TD><DIV style="text-align: justify"><U><B>Copiers, Printers, Facsimile Machines, Postage Machines</B></U><B>: </B>The following text shall be
added as a new paragraph 8 under Section&nbsp;3.C of the 2002 Agreement (Supplies).</DIV></TD>
</TR>

<TR style="font-size: 8pt">
    <TD>&nbsp;</TD>
</TR> <TR valign="top" style="font-size: 10pt; color: #000000; background: transparent">
    <TD width="3%" nowrap align="left">&nbsp;</TD>
    <TD width="1%">&nbsp;</TD>
    <TD><DIV style="text-align: justify">&#147;With respect to the Tampa Facility APAC shall be responsible for providing and maintaining
copiers, printers and facsimile machines, and shall bear all risk of loss or damage with respect
to such equipment.&#148;</DIV></TD>
</TR>

<TR style="font-size: 8pt">
    <TD>&nbsp;</TD>
</TR> <TR valign="top" style="font-size: 10pt; color: #000000; background: transparent">
    <TD width="3%" nowrap align="left"><B>10.</B></TD>
    <TD width="1%">&nbsp;</TD>
    <TD><DIV style="text-align: justify"><U><B>Security</B></U><B>. </B>The following text shall be added at the end of paragraph 2 under Section
3.B of the 2002 Agreement (Supplies).</DIV></TD>
</TR>

</TABLE>
</DIV>

<DIV style="margin-top: 10pt">
<TABLE width="100%" border="0" cellpadding="0" cellspacing="0" style="font-size: 10pt">
<TR valign="top" style="font-size: 10pt; color: #000000; background: transparent">
    <TD width="4%" style="background: transparent">&nbsp;</TD>
    <TD width="3%" nowrap align="left">&nbsp;</TD>
    <TD width="1%">&nbsp;</TD>
    <TD><DIV style="text-align: justify">&#147;Without limiting the generality of the foregoing, with respect to the Tampa Facility, APAC
shall be responsible for providing, at its own cost and expense, security services to monitor
the Tampa Facility and the attendant parking area. Such security services shall be provided
(i)&nbsp;during the hours Services are provided, and (ii)&nbsp;at a level reasonably deemed sufficient
by APAC to monitor the Tampa Facility and the activities occurring thereon, but no less than
what is commercially reasonable to protect the health and safety of employees and patrons of
the Tampa Facility.&#148;</DIV></TD>
</TR>

</TABLE>
</DIV>

<DIV style="margin-top: 10pt">
<TABLE width="100%" border="0" cellpadding="0" cellspacing="0" style="font-size: 10pt">
<TR valign="top" style="font-size: 10pt; color: #000000; background: transparent">
    <TD width="3%" nowrap align="left"><B>11.</B></TD>
    <TD width="1%">&nbsp;</TD>
    <TD><DIV style="text-align: justify"><B>Affected Employees of the Tampa Facility. </B>Prior to the Effective Date, APAC will have offered
employment to the employees of TeleTech Holdings, Inc. and its affiliates (&#147;TeleTech&#148;)
generally identified in Attachment C (&#147;<U>Affected Employees</U>&#148;) for continued employment
at the Tampa Facility. &#147;<U>Transitioned</U> <U>Employees</U>&#148; will mean Affected Employees who
accept APAC&#146;s offer of employment and become employed by APAC effective as of the Effective
Date (or such other date as the Parties agree). Terms for APAC&#146;s offers of employment to
Affected Employees and for employment of Transitioned Employees will be consistent with the
provisions of Attachment C.</DIV></TD>
</TR>

<TR style="font-size: 8pt">
    <TD>&nbsp;</TD>
</TR> <TR valign="top" style="font-size: 10pt; color: #000000; background: transparent">
    <TD width="3%" nowrap align="left"><B>12.</B></TD>
    <TD width="1%">&nbsp;</TD>
    <TD><DIV style="text-align: justify"><B>Kitchen Wall. </B>APAC acknowledges and agrees that TeleTech constructed a kitchen wall at the
Tampa Facility. APAC hereby agrees to assume and be responsible for the obligations and duties
set forth in that certain letter agreement by and between UPS and TeleTech dated August&nbsp;23,
2005 pertaining to the kitchen wall. For purposes of the 2202 Agreement, the parties further acknowledge and agree that all
references to TeleTech in such letter agreement shall mean APAC.</DIV></TD>
</TR>

</TABLE>
</DIV>
<P align="center" style="font-size: 10pt">&nbsp;


<DIV align="center">
<TABLE style="font-size: 10pt" cellspacing="0" border="0" cellpadding="0" width="100%">
<!-- Begin Table Head --><TR valign="bottom">
    <TD width="47%"></TD>
    <TD width="5%"></TD>
    <TD width="47%"></TD>
</TR>

<!-- End Table Head -->
<!-- Begin Table Body -->
<TR valign="bottom"><!-- Blank Space -->
    <TD align="left" valign="top">&nbsp;</TD>
    <TD>&nbsp;</TD>
    <TD align="right" valign="top">&nbsp;</TD>
</TR>
<TR valign="bottom">
    <TD align="left" valign="top">APAC/UPS Tampa Amend
</TD>
    <TD>&nbsp;</TD>
    <TD align="right" valign="top">APAC Rev 17 Apr 07</TD>
</TR>
<!-- End Table Body --></TABLE>
</DIV>


<P align="center" style="font-size: 10pt"><!-- Folio -->- 3 -<!-- /Folio -->
</DIV>

<!-- PAGEBREAK -->
<P><HR noshade><P>
<H5 align="left" style="page-break-before:always">&nbsp;</H5><P>

<DIV style="font-family: 'Times New Roman',Times,serif; margin-left: .25in; width: 7.20in">

<DIV align="justify" style="font-size: 10pt; margin-top: 10pt"><B>IN WITNESS WHEREOF, </B>each Party has caused this Addendum to be signed by its duly authorized representative with
effect from the date first written above.
</DIV>
<DIV align="center">
<TABLE style="font-size: 10pt" cellspacing="0" border="0" cellpadding="0" width="100%">
<!-- Begin Table Head --><TR valign="bottom">
    <TD width="1%">&nbsp;</TD>
    <TD width="1%">&nbsp;</TD>
    <TD width="38%">&nbsp;</TD>
    <TD width="1%">&nbsp;</TD>
    <TD width="10%">&nbsp;</TD>
    <TD width="1%">&nbsp;</TD>
    <TD width="1%">&nbsp;</TD>
    <TD width="1%">&nbsp;</TD>
    <TD width="39%">&nbsp;</TD>
    <TD width="1%">&nbsp;</TD>
    <TD width="10%">&nbsp;</TD>
</TR>

<!-- End Table Head -->
<!-- Begin Table Body -->
<TR valign="bottom">
    <TD colspan="3" valign="top" align="left">APAC Customer Services, Inc.</TD>
    <TD>&nbsp;</TD>
    <TD align="left" valign="top">&nbsp;</TD>
    <TD>&nbsp;</TD>
    <TD colspan="3" valign="top" align="left">United Parcel Services OASIS Supply Corporation</TD>
    <TD>&nbsp;</TD>
    <TD align="left" valign="top">&nbsp;</TD>
</TR>
<TR valign="bottom" style="padding-top: 1px"><!-- Blank Space -->
    <TD valign="top"><DIV style="margin-left:0px; text-indent:-0px">&nbsp;</DIV></TD>
    <TD>&nbsp;</TD>
    <TD align="left" valign="top">&nbsp;</TD>
    <TD>&nbsp;</TD>
    <TD align="left" valign="top">&nbsp;</TD>
    <TD>&nbsp;</TD>
    <TD align="left" valign="top">&nbsp;</TD>
    <TD>&nbsp;</TD>
    <TD align="left" valign="top">&nbsp;</TD>
    <TD>&nbsp;</TD>
    <TD align="left" valign="top">&nbsp;</TD>
</TR>
<TR valign="bottom" style="padding-top: 1px">
    <TD valign="top"><DIV style="margin-left:0px; text-indent:-0px">By:
</DIV></TD>
    <TD>&nbsp;</TD>
    <TD align="left" valign="top">/s/ David. J LaBonte
<DIV style="font-size: 1pt; border-top: 1px solid #000000">&nbsp;</DIV>
<Font style="White-space:nowrap">David. J LaBonte, Senior Vice Pres. &#151; Operations</font>
</TD>
    <TD>&nbsp;</TD>
    <TD align="left" valign="top">&nbsp;
</TD>
    <TD>&nbsp;</TD>
    <TD align="left" valign="top">By:<BR>

</TD>
    <TD>&nbsp;</TD>
    <TD align="left" valign="top">/s/ Barbara Houghton
<DIV style="font-size: 1pt; border-top: 1px solid #000000">&nbsp;</DIV>
Name: Barbara Houghton
</TD>
    <TD>&nbsp;</TD>
    <TD align="left" valign="top">&nbsp;</TD>
</TR>
<TR valign="bottom" style="padding-top: 1px">
    <TD valign="top"><DIV style="margin-left:0px; text-indent:-0px">&nbsp;
</DIV></TD>
    <TD>&nbsp;</TD>
    <TD align="left" valign="top">&nbsp;</TD>
    <TD>&nbsp;</TD>
    <TD align="left" valign="top">&nbsp;</TD>
    <TD>&nbsp;</TD>
    <TD align="left" valign="top">
</TD>
    <TD>&nbsp;</TD>
    <TD align="left" valign="top">Title: Vendor Relations Manager</TD>
    <TD>&nbsp;</TD>
    <TD align="left" valign="top">&nbsp;</TD>
</TR>
<TR valign="bottom" style="padding-top: 1px">
    <TD valign="top"><DIV style="margin-left:0px; text-indent:-0px">By:
</DIV></TD>
    <TD>&nbsp;</TD>
    <TD align="left" valign="top">/s/ George H. Hepburn III
<DIV style="font-size: 1pt; border-top: 1px solid #000000">&nbsp;</DIV>
George H. Hepburn III, Sr. VP &#038; CFO
</TD>
    <TD>&nbsp;</TD>
    <TD align="left" valign="top">&nbsp;</TD>
    <TD>&nbsp;</TD>
    <TD align="left" valign="top">&nbsp;</TD>
    <TD>&nbsp;</TD>
    <TD align="left" valign="top">&nbsp;</TD>
    <TD>&nbsp;</TD>
    <TD align="left" valign="top">&nbsp;</TD>
</TR>
<TR valign="bottom" style="padding-top: 1px">
    <TD valign="top"><DIV style="margin-left:0px; text-indent:-0px">&nbsp;
</DIV></TD>
    <TD>&nbsp;</TD>
    <TD align="left" valign="top">&nbsp;</TD>
    <TD>&nbsp;</TD>
    <TD align="left" valign="top">&nbsp;</TD>
    <TD>&nbsp;</TD>
    <TD align="left" valign="top">By:
</TD>
    <TD>&nbsp;</TD>
    <TD align="left" valign="top">/s/ Camille Kielty
<DIV style="font-size: 1pt; border-top: 1px solid #000000">&nbsp;</DIV>
</TD>
    <TD>&nbsp;</TD>
    <TD align="left" valign="top">&nbsp;</TD>
</TR>
<TR valign="bottom" style="padding-top: 1px">
    <TD valign="top"><DIV style="margin-left:0px; text-indent:-0px">&nbsp;
</DIV></TD>
    <TD>&nbsp;</TD>
    <TD align="left" valign="top">&nbsp;</TD>
    <TD>&nbsp;</TD>
    <TD align="left" valign="top">&nbsp;</TD>
    <TD>&nbsp;</TD>
    <TD align="left" valign="top">
</TD>
    <TD>&nbsp;</TD>
    <TD align="left" valign="top">Name: Camille Kielty</TD>
    <TD>&nbsp;</TD>
    <TD align="left" valign="top">&nbsp;</TD>
</TR>
<TR valign="bottom" style="padding-top: 1px">
    <TD valign="top"><DIV style="margin-left:0px; text-indent:-0px">&nbsp;
</DIV></TD>
    <TD>&nbsp;</TD>
    <TD align="left" valign="top">&nbsp;</TD>
    <TD>&nbsp;</TD>
    <TD align="left" valign="top">&nbsp;</TD>
    <TD>&nbsp;</TD>
    <TD align="left" valign="top">
</TD>
    <TD>&nbsp;</TD>
    <TD align="left" valign="top">Title: VP/General Mgr. CSC&#146;s</TD>
    <TD>&nbsp;</TD>
    <TD align="left" valign="top">&nbsp;</TD>
</TR>
<!-- End Table Body --></TABLE>
</DIV>

<DIV align="justify" style="font-size: 10pt; margin-top: 10pt">
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<img src="c72609c7260902.gif" alt="(SEAL)"><BR>

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;4/25/07
</DIV>

<DIV align="center">
<TABLE style="font-size: 10pt" cellspacing="0" border="0" cellpadding="0" width="100%">
<!-- Begin Table Head --><TR valign="bottom">
    <TD width="47%"></TD>
    <TD width="5%"></TD>
    <TD width="47%"></TD>
</TR>

<!-- End Table Head -->
<!-- Begin Table Body -->
<TR valign="bottom"><!-- Blank Space -->
    <TD align="left" valign="top">&nbsp;</TD>
    <TD>&nbsp;</TD>
    <TD align="right" valign="top">&nbsp;</TD>
</TR>
<TR valign="bottom">
    <TD align="left" valign="top">APAC/UPS Tampa Amend
</TD>
    <TD>&nbsp;</TD>
    <TD align="right" valign="top">APAC Rev 17 Apr 07</TD>
</TR>
<!-- End Table Body --></TABLE>
</DIV>


<P align="center" style="font-size: 10pt">&nbsp;

<P align="center" style="font-size: 10pt"><!-- Folio -->- 4 -<!-- /Folio -->
</DIV>

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