RMH TELESERVICES INC
LETTER OF EMPLOYMENT
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<TYPE>EX-10.5
<SEQUENCE>7
<FILENAME>dex105.htm
<DESCRIPTION>LETTER OF EMPLOYMENT
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<TITLE>Prepared by R.R. Donnelley Financial -- LETTER OF EMPLOYMENT</TITLE>
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  <p align=right><font size=2><b><u>Exhibit 10.5 </u> </b></font></p> <p align=center><font size=2><b> January 30, 2002 </b></font></p> <p align=left><font size=2>Mr. Robert Berwanger<br>4606 Merchant
Square<br>Lansdale, PA 19446</font></p> <p align=left><font size=2>Dear Bob:</font></p> <p align=left><font size=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;As per our discussion, the terms of your continued employment
with RMH are as follows:</font></p> <p align=left><font size=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;1.&nbsp;&nbsp;&nbsp;<b> <u> Title </u> </b>: Chief Operating Officer.</font></p> <p align=left><font
size=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;2.&nbsp;&nbsp;&nbsp;<b> <u> Base Salary </u> </b>: $400,000 per annum with annual salary increases each year thereafter to be determined by the Board.</font></p> <p
align=left><font size=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;3.&nbsp;&nbsp;&nbsp;<b> <u> Effective Date </u> </b>: Monday, February 4, 2002.</font></p> <p align=left><font
size=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;4.&nbsp;&nbsp;&nbsp;<b> <u> Term </u> </b>: Three year term, with two successive one year extensions, if agreed to by you and the Company within the appropriate
time.</font></p> <p align=left><font size=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;5.&nbsp;&nbsp;&nbsp;<b> <u> Options </u> </b>: Subject to the approval of the Board, you will be granted options, pursuant to the RMH
Teleservices Inc. 1996 Stock Incentive Plan to purchase 75,000 RMH common shares at the closing price on the day of the grant. The options will vest in accordance with the 1996 Stock Incentive Plan.</font></p> <p align=left><font
size=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;6.&nbsp;&nbsp;&nbsp;<b> <u> Annual Bonus </u> </b>: You may be eligible to receive an Annual Bonus of at least $100,000.</font></p> <p align=left><font
size=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;7.&nbsp;&nbsp;&nbsp;<b> <u> Vacation </u> </b>: Four (4) weeks paid vacation annually.</font></p> <p align=left><font
size=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;8.&nbsp;&nbsp;&nbsp;<b> <u> Car Allowance </u> </b>: You will be given an annual car allowance of $12, 000.</font></p> <p align=left><font
size=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;9.&nbsp;&nbsp;&nbsp;<b> <u> Benefits </u> </b>: You will be eligible to participate, at the Company&#146;s sole cost, in RMH&#146;s benefit plans, which currently
consists of medical, dental, prescription, vision life insurance, and long term disability insurance.</font></p> <p align=left><font size=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;10.&nbsp;&nbsp;&nbsp;<b> <u>
Non-Compete, Trade Secrets </u> </b>: You will be required to execute a Non-Competition/Non-Solicitation Agreement, which will also include confidentiality provisions. </font></p> <p align=left><font
size=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;11.&nbsp;&nbsp;&nbsp;<b> <u> Severance </u> </b>: If the Company terminates your employment without Cause or if you are severed three (3) months prior or within six (6)
months following a Change of Control, as defined in your prior Employment Agreement, dated March 1998, you shall be entitled to your then current Base Salary payable for a period of twenty (20) months so long as you execute and do not revoke a
Separation Agreement and General Release acceptable to the Company.</font></p>

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  <p align=left><font size=2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Please confirm your acceptance by signing and dating the space below. Retain one copy of the letter for yourself and
return the original as soon as possible.</font></p>
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<td width="40%" align=left><font size=2><br> <br> <br> </font></td>
<td width="5%">&nbsp;</td>
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<td width="40%" align=left><font size=2>Sincerely,<br> <br> <br> </font></td> </tr>
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<td width="40%">&nbsp;</td>
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<td width="5%" align=right><font size=2>&nbsp;&nbsp;&nbsp;</font></td>
<td width="40%" align=left><font size=2>/s/ John A. Fellows </font></td> </tr>
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<td width="40%" align=left><font size=2>John A. Fellows<br> Chief Executive Officer</font></td> </tr> </TABLE> <br>
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<td valign=bottom align=left width="256"><font size=2>Accepted By:</font></td>
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<td>&nbsp;</td>
<td>&nbsp;</td> </tr>
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<td>&nbsp;</td>
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<td valign=bottom align=left width="256"><font size=2>/s/ Robert Berwanger<br> </font></td>
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<td valign=bottom align=left width="65"><font size=2>&nbsp;</font></td>
<td valign=bottom align=left><font size=2><u> 1-30-2002 </u></font></td> </tr>
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<td valign=top align=left width="256"><font size=2>Robert Berwanger</font></td>
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<td valign=top align=left><font size=2>Date</font></td> </tr> </table> <br> <CENTER> <font size=2>-2-</font> </CENTER>
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