Ngopi sambil belajar lg ttg Customer Journey Map (CJM). Seringkali apa yg kita (sebagai maker) percaya apa yg user pikir/rasakan, berbeda dgn apa yang sebenarnya user pikir/rasakan. CJM bs memetakan empathy gap tsb, dan bantu utk bikin terobosan dlm produk/layanan kita. https://t.co/oTCqe5k6PK
Geylang Serai Malay Village
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GEYLANG EAST
customer journey maker user yang user empathy bantu
ngopi sambil belajar lg ttg customer journey map cjm seringkali apa yg kita sebagai maker percaya apa yg user pikir rasakan berbeda dgn apa yang sebenarnya user pikir rasakan cjm bs memetakan empathy gap tsb dan bantu utk bikin terobosan dlm produk layanan kita
  [
    {"relatedness": True, "type": "facility", "explanation": "broken facility in public flat"},
    {"relatedness": True, "type": "inconvenience", "explanation": "inconvenience caused by lack of maintenance"},
    {"relatedness": False, "type": "none", "explanation": "not related to maintenance report feedback"}
    ]

The post relates to a maintenance report feedback for a public flat, specifically mentioning a broken facility or inconvenience caused by lack of maintenance. The post also touches on the empathy gap between what the maker believes the user thinks and feels, and what the user actually thinks and feels, and how this can be addressed through better understanding and empathy.