article_snippet: We have to get the facts," Wen said.
article_snippet: What families have been told, What families say, simply isn't good enough.  
article_snippet: Anger, frustration, and distrust pushed some relatives, including Wen, to fly from China to Kuala Lumpur last month, to demand more.
article_snippet: It's tough work, even when conditions are perfect.  
article_snippet: They need to throw out the book," said Wise.
article_snippet: Without knowing what caused it, you can't fix it, you can't make sure it doesn't happen again," said Soucie.  