article_snippet: I must have spent eight hours on the phone to them being transferred to India, then Johannesburg, then onto Egypt and back to South Africa,' Mr Martin said. '
article_snippet: On one occasion I waited 27 minutes to speak with someone who told me them would call me back
article_snippet: The techie guy I spoke to made calls to various teams and one hour later appeared to tell me it would be sorted on Friday. '
article_snippet: I thought nothing would be resolved by Friday
article_snippet: About 15 minutes later I was on my way with a letter confirming that my overcharge had been cleared and a copy of my correct contract. '
article_snippet: my overcharge have apologised and have launched an investigation, but my overcharge could have done a lot of damage to other people and businesses.'