article_snippet: Scroll down for video .
article_snippet: Miss McGeown said: 'I understand there's a level of bureaucracy in these sort of things
article_snippet: but nobody was prepared to take responsibility for responsibility.'
article_snippet: The father-of-two added: 'This is driving us crazy.
article_snippet: us are reporting it but The father-of-two do not seem to be able to co-ordinate a response and be able to figure out who is responsible for it.'