article_snippet: Morrisons's new CEO, David Potts, who took over last week has scrapped the Intelligent Queue Management (iQM) system used in shops after receiving feedback from customers and staff.
article_snippet: Morrisons has ditched Morrisons Intelligent Queue Management system in favour of returning to using humans to decide how many checkouts to open in stores .
article_snippet: When the iQM computer system was first rolled out as part of a trial with the promise of cutting customer waiting times the iQM computer system had a five per cent success rate, however, staff claimed the iQM computer system was pointless.
article_snippet: a department manager in Felixstowe, Suffolk had added: 'It [the iQM] messes up all the departments in the store and It [the iQM] has a major knock on effect to all other departments with the waste and markdown and rotation.'
highlights_snippet: The Intelligent Queue Management (iQM) system has now been scrapped .
  