article_snippet: Speaking about the incident, Francesca Palmer-Norris said: 'My friend and I had got on the bus to go home
article_snippet: and My friend and I were sat on the top. '
article_snippet: Francesca Palmer-Norris added: 'When the bus reached the next stop, I explained to the driver what had happened and the driver said it was best to go to the hospital.'
article_snippet: We customer services team is liaising direct with the girl's family.'