article_snippet: A significant volume of loose articles, including bags, personal effects, teapots, paper cups and bins were flying around the cabin while some passengers were shouting.'
article_snippet: Immediately prior to the pitch-down, The Purser felt a sensation similar to turbulence.
article_snippet: The Purser also reported a similar sensation, describing it as a "jolt", it states. '
article_snippet: The Purser described a confusing scene with audio alarms sounding and a violent shaking of the aircraft. '
article_snippet: The Purser shouted repeatedly that The Purser could not disengage the autopilot.