article_snippet: Scout's sister Katie, 13, said going to Scout's sister Katie, 13 traditional family vacation spot would be too emotionally painful.
article_snippet: Felicity Cantrell, Scout's mother, applied for a refund and sent in a death certificate but was told that the documents did not 'meet exception requirements' The airline's website says that a travel vouches are given to family members of passengers who die before their flight.
article_snippet: Felicity Cantrell, Scout's mother, said on Facebook that Felicity Cantrell, Scout's mother had sent in the required documentation and death certificate, but posted a letter  from American Airlines denying Felicity Cantrell, Scout's mother request for a refund.
article_snippet: I don't know how someone could send this to another family,' Felicity Cantrell, Scout's mother told NBC Chicago.
article_snippet: Felicity Cantrell, Scout's mother said that going to Felicity Cantrell, Scout's mother families normal vacation spot in North Carolina would be too emotionally painful without Felicity Cantrell, Scout's mother sister Scout (left)
article_snippet: Senior management from American Airlines got in contact with Felicity Cantrell, Scout's mother on Wednesday night, and another family finally got another family refund after a 'genuine' conversation .
article_snippet: Social media users shared the mother's tragedy and American Airlines corporate team got in touch with Felicity Cantrell, Scout's mother, saying that Felicity Cantrell, Scout's mother had gotten a refund when Social media users actually hadn't.
article_snippet: Yes, absolutely' Felicity Cantrell, Scout's mother said.
article_snippet: However, Felicity Cantrell, Scout's mother added that Felicity Cantrell, Scout's mother conversation with the manager was genuine and that the manager was 'thoroughly embarrassed and horrified by this whole situation'.
article_snippet: Felicity Cantrell, Scout's mother posted on Facebook that another family would be vacationing in South Carolina this year.
article_snippet: Pictured, Felicity Cantrell, Scout's mother and Felicity Cantrell, Scout's mother daughters Scout (left) and Katie (right)