article_snippet: John and Christine Rose had taken out the highest level of travel insurance with Allianz Global Assistance, and despite being assured on the day of her husband's stroke that the funding needed to bring her husband home would be quickly provided, Christine Rose was left helplessly begging the insurer for five weeks before any action was taken.
article_snippet: Christine Rose was initially assigned a case worker, but over the course of five weeks allegedly spoke with at least 18 different staff members with Allianz, who Christine Rose claims had not read the case notes before at least 18 different staff members with Allianz, who she claims had not read the case rang Christine Rose. '
article_snippet: Christine Rose's claim that the delay in funding by Allianz prevented Mr Rose from receiving the rehab Mr Rose needed .
article_snippet: Ms Smon Ms Smon said that despite doctors at the Slovenian hospital recommending that Mr Rose be flown back to Australia lying down with trained medical nurses to accompany Mr Rose, Allianz asked for a family member to fly with Mr Rose.
article_snippet: Mr Rose daughter said that Allianz did not provide an ambulance to transport Mr Rose to the airport .
article_snippet: Mr Rose's daughter said that the Chief Medical Officer of Allianz directly denied the recommendations of the hospital, which Mr Rose's daughter family believes was due to the high cost of contacting the nurses. '
article_snippet: Mr Rose's daughter said that Allianz did not provide an ambulance to transport Mr Rose to the airport, and had never been contacted by the company's local agent, who was meant to be organising all the paperwork on the ground. '
article_snippet: Allianz did not provide an ambulance to transport Mr Rose to the airport, and had never been contacted by the company's local agent, who was meant to be organising all the paperwork on the ground were just left on Allianz did not provide an ambulance to transport Mr Rose to the airport, and had never been contacted by the company's local agent, who was meant to be organising all the paperwork on the ground own,' Ms Smon said. '
article_snippet: Where a stretcher repatriation with 2 medical escorts is deemed the safest form of travel (as was the case with the Rose family), Allianz did not provide an ambulance to transport Mr Rose to the airport, and had never been contacted by the company's local agent, who was meant to be organising all the paperwork on the ground must speak to airline providers to understand the availability for the transfer home – peak travel periods can make this difficult as stretcher repatriations require up to 10 economy class seats for the patient and the medical escorts,' the statement from Allianz said.
highlights_snippet: John and Christine Rose had taken out top-tier insurance with Allianz Global Assistance .
  