article_snippet: But the PCS said many are asked to go above and beyond this for no extra pay, including leading paid-for guided tours at Windsor Castle.
article_snippet: Other workers administer first aid or speak to tourists in a foreign language without being paid extra, Other workers said.
article_snippet: While The Public and Commercial Services Union has ruled out a strike, staff may refuse to work overtime and conduct guided tours and insist on taking staff full lunch breaks.
article_snippet: A spokeswoman for the Royal Collection Trust said workers undertook extra roles voluntarily and were under no obligation to do so.
article_snippet: ‘These are not compulsory aspects of These role, and it is the choice of the individual whether the individual wish to take part.
article_snippet: The Royal Collection said The Royal Collection did not anticipate any interruption to tours in the event of industrial action.
highlights_snippet: Others speak to tourists in a foreign language for no extra pay, union says .
  