article_snippet: This shocking incident, a damning example of the problems at the heart of our health service, is revealed in a report by the Parliamentary and Health Service Ombudsman.
article_snippet: the Parliamentary and Health Service Ombudsman found that the University Hospital Southampton NHS Trust, which was in charge of Mrs Bridle’s care in the spring of 2013, had not followed proper procedures during the incident, or in the hours afterwards.
article_snippet: The Parliamentary and Health Service Ombudsman found the University Hospital Southampton NHS Trust had not followed proper procedures over the incident at Southampton General Hospital (pictured)
article_snippet: Health ombudsman Julie Mellor said: ‘This story shows the importance of following clearly laid care plans.
article_snippet: This story also highlights the effect poor communication in the health service can have on people.
highlights_snippet: But staff did not log incident or inform
highlights_snippet: Ombudsman found trust had not followed proper procedures over incident .
  