article_snippet: Smaller broadband providers have beaten bigger rivals in an annual customer satisfaction survey.
article_snippet: While BT, Sky and TalkTalk all scored less than 50 per cent in the Which? poll, John Lewis Broadband, Zen Internet, Utility Warehouse and Plusnet achieved more than 70 per cent.
article_snippet: John Lewis came top with 76 per cent while BT was bottom with 45 per cent, just below Sky and TalkTalk, both on 48.
article_snippet: Smaller broadband providers have beaten bigger rivals in an annual customer satisfaction survey, with John Lewis (file picture) given the highest score .
article_snippet: However, most of the 11 providers in the poll received only three stars for speed, with TalkTalk getting two and only Virgin Media and Zen Internet scoring four.
article_snippet: Which? surveyed 1,757 broadband users in December and January.
article_snippet: Which? executive director Richard Lloyd said: 'Smaller suppliers are leaving larger rivals in Smaller suppliers wake when it comes to the service Smaller suppliers provide so we need to see the big players up the big players game. '
highlights_snippet: John Lewis tops customer satisfaction survey of internet providers .
  
highlights_snippet: Chain beat BT, Sky and TalkTalk, with smaller rivals scoring higher .
  