article_snippet: Family say Family reported Family find to a member of hotel staff, and to Rossendale Council, which had placed Family in the Hill View Hotel.
article_snippet: Rossendale Council has confirmed Rossendale Council had received the complaint following the family’s stay.
article_snippet: I have helped out vulnerable people for Rossendale Council many times.
article_snippet: I am shocked that vulnerable people for Rossendale Council would complain.
article_snippet: A Rossendale Council spokesman said: 'The council’s supported accommodation providers were full on the day that the emergency occurred and our Housing Options Team were looking for accommodation for this family. '
article_snippet: Rossendale Council has been using this particular accommodation provider for over six years now and has never previously had a formal complaint about Rossendale Council condition or standards. '
article_snippet: our Housing Options Team are looking into this matter as the safety and comfort of tenants who are unfortunate to have to be placed in emergency accommodation are of paramount importance.'