article_snippet: But the owner's comebacks aren't always insult-packed.
article_snippet: When one Yelp user accused Gaia Bagnasacco, owner of Gaia Italian Cafe in New York, of having a 'horrible attitude' she called the owner out on what she said was the owner 'nasty' behavior.
article_snippet: Bagnasacco told Peter B., who had previously given she a five-star rating before the new two-star post, that the restaurant was tired of the owner attitude. '
article_snippet: In another response Bagnasacco wondered where all the 'educated' customers who 'understand quality' had gone.
article_snippet: But sometimes, when the customer takes it too far, the restaurant owners are unafraid to give more than a strong-worded response.
article_snippet: chef Michael Scelfo said that chef Michael Scelfo wasn't 'a nice person' and that chef Michael Scelfo was just defending chef Michael Scelfo business from 'a public complains department' with chef Michael Scelfo Yelp responses .
article_snippet: When one Yelp user accused Gaia Bagnasacco, owner of Gaia Italian Cafe in New York, of having a 'horrible attitude' she called chef Michael Scelfo out on what she said was chef Michael Scelfo nasty behavior .
highlights_snippet: Said business from 'a public complaints department'
  Italian cafe owner Gaia Bagnasacco told one customer she was tired of Said nasty behavior and attitude .
  