article_snippet: Motel manager Richie Chen told Daily Mail Australia Motel manager Richie Chen feels 'terribly sorry' for Mrs Best and has offered 'free of charge' accommodation. '
article_snippet: We've done what We could,' Motel manager Richie Chen said . '
article_snippet: her was never charged when her made the booking but we have already provided her a complimentary - free of charge accommodation - so everything will be paid for. '
article_snippet: I'm not in a position to comment on the condition of the motel but all I can say is I've done what I can as a manager.'
article_snippet: An Auckland Council spokesman told Daily Mail Australia there were no records of complaints but Auckland Council will be investigating the motel.
highlights_snippet: Motel's manager said Motel's manager has offered Lucy and Gary Best, from Kerikeri in New Zealand free accommodation .