article_snippet: Shamed payday lenders are still hounding vulnerable customers suffering from illness and bereavement despite pressure to clean up the industry, a report has found.
article_snippet: Only one year after a new regulator was tasked with keeping loan companies in check, many are still employing bully boy tactics when a customer defaults on a customer repayments.
article_snippet: The watchdog said one lender had even tried to extract money from customers by 'threatening visits to customers home or place of work', despite having no policy to do so.
article_snippet: Hounded: A year after Financial Conduct Authority was tasked with regulating payday lenders, Its own report finds the firms are still hounding vulnerable customers (file photo)
article_snippet: Others threatened to pass on customers' accounts to external debt collectors, even though Others had no intention of doing so.
article_snippet: David Mann, at comparison site uSwitch.com, said last night: 'It's shocking that vulnerable people are still being hounded, even when vulnerable people're taking steps to get vulnerable people debts under control. '
article_snippet: It's clear that more needs to be done to protect those trapped in a vicious circle of debt. '
article_snippet: In many cases, these customers were still being chased for these customers debts through daily letters, emails and phone calls', The FCA said.
article_snippet: People have sought us help after People lender told colleagues about People debts or pretended that People were bailiffs and threatened to seize belongings from People home. '
highlights_snippet: Lenders still 'bullying' customers suffering from illness and bereavement .
  
highlights_snippet: 'unsympathetic'
  One even threatened to visit customer's home despite policy forbidding customer's home .
  