article_snippet: Firms should also ensure Firms have sufficient couriers to cope and warn customers that deliveries may take longer than normal, or set up alternative click and collect services.
article_snippet: even spreading It over a few days would make a massive difference to fulfilment operations – and managing expectation so that customers receive accurate and up-to-date information about the progress of customers orders.
article_snippet: Firms should also ensure Firms have sufficient couriers to cope and warn customers that deliveries may take longer than normal, or set up alternative click and collect services, the IMRG said.