article_snippet: The video shows two young passengers, who appeared to be Middle Eastern, grabbing their backpacks and  luggage as their made their way off a bus in Naenae in Lower Hutt, New Zealand.
article_snippet: The 60-year-old mother of two, from Lower Hutt, told Daily Mail Australia the rant had started for more than half an hour on a bus before a female passenger named Pene Walker who intervened stepped in. '
article_snippet: Shut your mouth up b****.' Another female passenger, who recorded the video and uploaded your mouth to Facebook, told 3 News Ms Walker was impressed to see Ms Walker defend the two male passengers. '
article_snippet: NZ Bus has apologised to the passengers who were abused and are currently investigating the incident .
article_snippet: NZ Bus has apologised to the passengers who were abused but hit back at people who have claimed the bus driver didn't intervene or 'kick the abusive man off NZ Bus'. '
article_snippet: If they step into a situation like that and confront the passenger the passenger could potentially escalate the situation and that puts they and they passengers at risk,' NZ Bus chief operating officer Tonia Haskell said.
article_snippet: but Ms Walker claims Ms Walker has reported the incident to police and NZ Bus will be investigating the incident.