article_snippet: As a result, the phone level of service is now below 40 per cent.'
article_snippet: SCROLL DOWN FOR VIDEO .
article_snippet: That means that six out of every 10 people who call can't reach a customer service representative,' said John Koskinen. '
article_snippet: This truly is an abysmal level of service.'
article_snippet: You would think, in fact, We must be selling something like the Apple watch when you look at the lines.
article_snippet: This is not a new story this year; it’s just gotten worse.'
article_snippet: Law enforcement crackdowns have taken 'a lot of the amateurs off the street, but we are clearly dealing with organized crime syndicates here and around the world,' the commissioner said.
article_snippet: Crenshaw, warned the commissioner this year that the House of Representatives nas taken note. '
highlights_snippet: Agency has already cried poor this year, complaining that Agency lacks the manpower to conduct as many audits as in past years .
  