article_snippet: the couple were holidaying with friends when trouble occurred on the fourth day of last month's trip.
article_snippet: A spokesman for Thomsons said: 'Thomson is sorry to hear of the group's complaint.
article_snippet: As soon as we were made aware of their reported loss we holiday advisors in resort did everything that their could to assist, including helping their to secure a police report for their insurance claim. '
article_snippet: we would like to reassure customers that incidents of this type are extremely rare and also take the opportunity to remind customers of the importance of taking out a travel insurance policy when booking their holiday.'
highlights_snippet: Say it ruined Couple holiday and caused lots of 'stress' and 'upset' for Couple .