article_snippet: ***** people off' because  boss Michael O'Leary's schemes to squeeze more money out of passengers left many irate.
article_snippet: Ryanair’s loud-mouth boss Michael O'Leary admitted: 'Being nice to our customers is a new and winning strategy'.
article_snippet: But last year, after two profits warnings, Michael O'Leary promised that Norwegian Air would 'stop
article_snippet: ***** people off' and treating customers 'like the enemy'.
article_snippet: Michael O'Leary agreed to partially end the scramble to get on Michael O'Leary planes by offering allocated seating for almost £5, relax the airline's draconian baggage allowance rules and a 'sophisticated' business service.
article_snippet: Michael O'Leary admitted that  to turn them around Michael O'Leary would end the airline's 'over-abrupt', 'go to hell' culture.
article_snippet: In 2012 Michael O'Leary launched an extraordinary rant against Michael O'Leary own customers – branding those who object to paying a penalty for failing to print their own boarding cards as ‘idiots’ who should ‘
article_snippet: Her said passengers who arrive for flights without a pass are ‘stupid’ and it is right passengers who arrive for flights without a pass are charged £60 a time to have one printed at the check-in desk because it is passengers who arrive for flights without a pass
article_snippet: In Autumn 2013 a charm offensive backfired when the outspoken tycoon was bombarded on Twitter after agreeing to host a question-and-answer session from customers.
article_snippet: , before later admitting: 'I'm an a***hole.