article_snippet: It is extremely regrettable and our staff and myself feel gutted by the incident.
article_snippet: our unreservedly apologise and take full responsibility for the incident,' myself told 7News.
article_snippet: To make matters worse, The hospital's attempt to apologise resulted in another embarrassing mix-up.
article_snippet: Mr and Mr Stuhlener received a letter of apology and $500 worth of vouchers to try and make up for the error.
article_snippet: I acknowledge that we made an administration error in sending the wrong correspondence to the wrong family,' Mr Griswold confirmed.
highlights_snippet: The hospital's apology resulted in another embarrassing mix-up .
  