article_snippet: Customers buying a bunch of flowers who try to add a free message containing them are prevented from completing them order.
article_snippet: An on-screen notification, which pops up if any blocked words are entered, reads: 'Sorry, there's something in your message we can't write.'
article_snippet: Terrorist' and 'd**k' can also be included in messages.
article_snippet: The policy emerged earlier today after one customer was stopped from buying a £35 bouquet for a funeral because she said in the gift message that it was from a family in 'Christ Church Teddington'.
article_snippet: When Gerardine Stockford, 53, phoned customer services an employee told she that it must be a blocked word, according to The Sunday Times.
article_snippet: A spokesman for Marks & Spencer said: 'An automatic phrase checker is in place to prevent the use and misuse of certain words and it includes hundreds of words of varying nature. '
highlights_snippet: Swear words and the term 'gay' also trigger the same warning .
  