article_snippet: People are confident that People complaints will be taken seriously.
article_snippet: " tab and entering the name of the football ground, positioning of the offender, and incident details.
article_snippet: Every single objection logged by fans, either on the phone, via email, or on the app, triggers an investigation by the English Football Association (FA).
article_snippet: The FA, which released its own witness complaint guidelines in 2013, encouraged fans to be proactive in flagging up incidents.
article_snippet: Reporting abuse, whether witnessed or experienced, is an important part of the game's overall anti-discrimination work," said an the English Football Association (FA) spokesperson.
article_snippet: There are clear ways for players and fans to do this, and these improved procedures should result in more reports in the future.
article_snippet: In a report released in 2013 entitled "English Football's Inclusion and Anti-Discrimination Action Plan", the FA explicitly talks about "raising confidence in the reporting and disciplinary process at grassroots level.
article_snippet: KIO's jurisdiction extends to all of English football, including the amateur ranks.
article_snippet: It is one of the few independent bodies in world sports which solicits complaints from fans in order to weed out abusive behavior.
article_snippet: It also polices the actions of players, which has embroiled the organization in controversy of It own in the past.
highlights_snippet: All complaints lead to an inquiry by England's Football Association .
  
highlights_snippet: Self-policing fans encouraged to be careful .