article_snippet: Shortly before midnight she rang the NHS Direct helpline, which has since been replaced by the non-emergency 111 service, and then told a health adviser from Go-To-Doc about Leo’s condition.
article_snippet: Leo case was referred to the on-call doctor with the message in capital letters:
article_snippet: Leo family has since received an apology from Go-To-Doc.
article_snippet: Leo first voicemail message said: ‘We are very busy with visits.
article_snippet: Maybe Leo can wait until the morning.
article_snippet: ‘As you haven’t called back I’m assuming that Leo is doing OK and settled down.