article_snippet: American Airlines has refunded a family's ticket for American Airlines daughter who died after a public outcry following American Airlines initial refusal to do so.
article_snippet: American Airlines refused to offer a refund for Scout's seat, transfer the ticket to someone else or issue a voucher.
article_snippet: American Airlines originally refused to refund the ticket of Madison 'Scout' Cantrell, 9, who died in October after an asthma attack led to cardiac arrest .
article_snippet: a letter  from the company denying her request for a refund said 'her request for a refund does not meet our exception requirements' and that the fee for changing their flight would be waived 'as a one-time courtesy.' 'I know that I would never write this to someone.
article_snippet: The customer service representatives that first contacted another familyfurther exacerbated how American Airlines has treated us,' Felicity Cantrell, Scout's mother said.
article_snippet: On Wednesday night senior management from American Airlines called and gave the Cantrells their refund. '
highlights_snippet: American Airlines said refund request 'didn't meet requirements'
  Senior American management became involved after social media outrage .