article_snippet: Eventually their rep decided to find their rep somewhere else to stay and filed a complaint with the company upon their rep return to the UK.
article_snippet: Mr Moore decided to launch legal action when their rep failed to act, and was recently offered £400 after requesting a summons from a judge.
article_snippet: Thomas Cook apologised for the couple's experience in September. '
article_snippet: We would like to apologise to Mr Moore for any inconvenience
article_snippet: It is never We intention to disappoint We customers and We are happy to say this matter has now been resolved to Mr Moore satisfaction.'