article_snippet: It was such a shock because her grandson couldn't understand it
article_snippet: and I couldn't understand it.'
article_snippet: When they contacted the 24-year-old, he reportedly told they he was baffled by the occurrence and had decided to buy a new phone.
article_snippet: he said he had no idea how it happened and nobody could explain how it happened,' 6PR breakfast announcer Basil Zempilas said.
article_snippet: Fairfax reported that a failure within the provisioning system of the telco company would be responsible for the improbable mix-up.