article_snippet: The Danish model is customer service driven.
article_snippet: The Danish model knows how to deal well with customers, The Danish model has a good website, and that's what we could do in the UK as well - it's not rocket science.'
article_snippet: Dr Pacey added: 'Denmark is geographically close to the UK.
article_snippet: I think there's some sort of philosophical and intellectual bond that we have with Denmark.'