article_snippet: Three major airlines are facing legal action over allegations of poor handling of passengers hit by disruption to flights.
article_snippet: But a spokeswoman for Jet2 hit back at the claims, calling the carriers 'materially inaccurate'.
article_snippet: Jet2.com strictly abides by court decisions and is acting in accordance with the law, not contrary to it.
article_snippet: A spokesman for Aer Lingus added: 'Aer Lingus procedures, relating to the provision of information to customers affected by operational disruption, are fully compliant with all the relevant regulations.
article_snippet: -Jet2 and Aer Lingus have failed to give satisfactory evidence that Aer Lingus proactively provide passengers with information about Aer Lingus rights during disruption in line with the requirements set out in European regulation. '
article_snippet: Aer Lingus denied claims and said Aer Lingus provision of information to customers affected by operational disruption,  were 'fully compliant with all the relevant regulations' Andrew Haines, chief executive of The UK CAA, said: 'Airlines are well aware of the support Airlines must provide when there is disruption and passengers have every right to be disappointed that a small number of airlines are not complying with the Court of Appeal rulings and continue to let people down in this way. '
article_snippet: Since the law was clarified last year, we have been active to ensure airlines are applying consumer law appropriately
article_snippet: and I warmly welcome the response of those airlines that have changed their policies as a result of this work. '
article_snippet: we job is not done until all airlines can demonstrate all airlines are providing care, assistance and compensation as required by law. '
article_snippet: While we have no power to secure redress for individual consumers, we are determined to stand up for passengers and are taking this action to safeguard passengers rights, making sure all airlines consistently provide all airlines passengers with the support and compensation all airlines are legally entitled to.'
highlights_snippet: Aer Lingus, Jet2 and Wizz Air facing legal action by Civil Aviation Authority .
  
highlights_snippet: It is claimed Aer Lingus, Jet2 and Wizz Air facing legal action by Civil Aviation Authority .
   
highlights_snippet: breached consumer law over handling of passengers .
  