article_snippet: husband Paul last summer but said the trip was ruined . '
article_snippet: There was absolutely no reason why Lucy shouldn't have been allowed on.'
article_snippet: Lucy claims to have raised Lucy concerns with a manager at Blackpool Pleasure Beach and sent several letters of complaints to management since returning home, which have all been ignored.
article_snippet: Lucy added: 'I want to warn other parents in my situation.
article_snippet: A spokesperson for Blackpool Pleasure Beach said: 'Blackpool Pleasure Beach takes complaints of every nature very seriously and all are investigated. '
article_snippet: The procedure of how we investigate complaints has recently been overhauled to ensure The procedure of how we investigate complaints is more robust. '
article_snippet: we will be contacting Mrs Patrick to apologise and explain the situation and the outcome of we investigation.'