article_snippet: While the increasing trend of Internet purchases continues to threaten traditional stores, new research has found that more than five million Australians have experienced an 'online shopping fail'.
article_snippet: Recent research has found that more than five million Australians have experienced an online shopping fail.
article_snippet: Joint research by Ipsos and PayPal, conducted in the past 12 months on 1001 respondents, found that more than half of those who had considered returning an unwanted item had failed to do so
article_snippet: The research on Australians aged 18-64 also revealed that nine in 10 respondents said that nine in 10 respondents would more likely shop online if the retailer had a free returns policy.
highlights_snippet: Research reveals over 5 million Australians have experienced an 'online shopping fail'
  Online shoppers have amassed unwanted purchases costing about $460 million in total .
  
highlights_snippet: Research found those who had considered returning an unwanted item had failed to do so