article_snippet: Antony Jenkins, who said he would not make the first move in case it scared off customers, was immediately accused of being ‘out of touch’.
article_snippet: Mr Jenkins’ total package came under fire last year when Mr Jenkins’ total package argued that closing bank branches would lead to a ‘better customer experience’ as current account holders are increasingly banking online.
highlights_snippet: But Mr Jenkins said Mr Jenkins would not make first move in case it scared off customers .
  
highlights_snippet: Also came under fire when Mr Jenkins said closing branches would lead to ‘better customer experience’ 