article_snippet: Often it takes hundreds of questions to extract such strong quotes from a senior figure.
article_snippet: The aim was also to avoid accusations that complacency has crept into an organisation which has pulled itself back from the brink in the public’s eyes since the dark days surrounding the scandal-hit 2011 World Cup campaign.
article_snippet: But the natural question if results are ‘unacceptable’ is ‘so what are the consequences?
article_snippet: Surely there is no point having targets if shoulders are simply shrugged when they are not met.
article_snippet: It’s quite right in any management to have targets,’ insisted Ritchie.
article_snippet: But they’re not the be-all and end-all.
article_snippet: You’ve got to look around at the totality of what’s going on, where we are and what we believe.
article_snippet: ‘Have we missed some targets?