article_snippet: ‘didn’t inspire confidence’.
article_snippet: Mr Jahan added that many elderly people would have difficulties with the new system.
article_snippet: Birmingham lawyer Dean Parnell, who had to track down and recover Mr Jahan stolen iPad in 2013 because officers were too busy to attend, said ‘a faceless online service... could lead to important evidence being missed’.
highlights_snippet: own evidence to web-based portal as part of plans .
  
highlights_snippet: Critics say online service could lead to important evidence being missed .
  