article_snippet: In recent years, lawsuits and critical government reports have cast a light on industry abuses and the difficulties facing borrowers.
article_snippet: A Consumer Financial Protection Bureau study last year found borrowers were getting little help when borrowers ran into trouble and had few affordable repayment options.
article_snippet: And in May, Sallie Mae reached a $60million settlement with the Justice Department to resolve allegations the Justice Department charged military members excessive interest rates and improperly sought default judgments.
article_snippet: They were very aggressive with me,' Vickie Kight of Houston said in an interview.
article_snippet: That's when her loan servicer got really hectic.
article_snippet: They weren't providing much information.
article_snippet: They just said you owe this much to the bank.'