article_snippet: Mrs Watson, who had two sons and a daughter as well as grandchildren and great-grandchildren, died in August after battling ill health.
article_snippet: Our internal systems let Mrs Watson's family down on this occasion
article_snippet: and Our apologise to Mrs Watson's family for any distress this has caused.'
article_snippet: the bill has now apologised for the mistake saying the bill internal systems let Mrs Watson's family down on this occasion .