article_snippet: a new phone app has had a massive impact," KIO media and communications manager Richard Bates told CNN, noting that CNN accounted for 27% of all complaints.
article_snippet: KIO's mobile phone application, which was released in 2013, encourages fans to report incidents anonymously by pressing a "Report It!
article_snippet: Although contact details of the person reporting the incident are requested, KIO emphasized that the anonymity of the tool is key.
article_snippet: Bates asks, adding that KIO is considering an option to upload video and still images of offenders directly to a complaint log on the app.