article_snippet: If you say I want you to paint my bathroom a particular shade of mint green, but they then use a different one, then they have not delivered what was agreed.
article_snippet: Miss Swinson Miss Swinson said in some circumstances customers would use the recordings with traders to encourage the trader to put a job right, in others others would support a demand for a refund.
article_snippet: Miss Swinson gave the example of a children’s balloon entertainer who missed a birthday party by turning up two hours later than agreed as someone who would be expected to give the customer the customer money back.