article_snippet: Passengers were initially told that Passengers would board another flight in three hours, but it turned into a 15-hour delay.
article_snippet: Initially We were told that the delay would be three hours until another flight.
article_snippet: When We landed, the pilot said the pilot would be a 15-hour delay, until 1pm the next day.
article_snippet: At the baggage collection area, We were told by some BA staff to queue for information.
article_snippet: After 15 minutes in that queue, We were then told there was no need to do so, and were given a leaflet,' BA added. '
article_snippet: We then had to wait 25 minutes to get We accommodation and food voucher.
article_snippet: This was now midnight and We had pleaded with About five or six staff to hurry up
article_snippet: Then We got to the hotel, and had to wait another 25 minutes to check in.'