article_snippet: In emails emails blamed 'world events' and 'time zone differences', which made no sense because we were checking them all the time.
article_snippet: It took a public threat to make them take action, which just goes to show what kind of company
article_snippet: You can vote with your dollar, and until people in ivory towers start to treat customers like people and not like numbers this won't get better.' '
highlights_snippet: Company allegedly blamed 'world events' and 'time zones' saying process is 'complex' 