article_snippet.sent: Under pressure: Tony Cocker, the chief executive of E.ON, which has been forced to pay £7.75million to Citizens Advice after the regulator found the energy giant had overcharged customers after price rises .
article_snippet.sent: the energy giant E.ON has been ordered to pay a £7.75million penalty after the energy giant ripped off customers who were switching to rivals.
article_snippet.sent: E.ON effectively overcharged thousands who decided to move to other suppliers after E.ON announced price rises in January 2013 and again in early 2014.
article_snippet.sent: However, industry regulator Ofgem found that E.ON broke the rules by hitting tens of thousands of departing customers with a higher tariff in the days before tens of thousands of departing customers account was switched.
article_snippet.sent: While the sums involved are relatively low, industry regulator Ofgem imposed a high penalty because E.ON did the same thing in January 2012.
article_snippet.sent: Absolutely unacceptable': industry regulator Ofgem said a penalty to Age UK reflected E.ON's 'repeated failings' on billing rules after E.ON incorrectly imposed exit fees and overcharged customers .
article_snippet.sent: E.ON has been fined £24.8million in total.
article_snippet.sent: November 2012: E.ON agrees to pay out £1.7million to customers and charities after customers were incorrectly charged exit fees or overcharged following price rises.
article_snippet.sent: July 2013: E.ON agrees a £3million package of fines and money for customers after it misreported the number of energy-saving light bulbs it had distributed under an energy efficiency scheme.
article_snippet.sent: May 2014: E.ON agrees to pay £12million to vulnerable customers for mis-selling.
article_snippet.sent: E.ON agrees to pay £7.75million to Citizens Advice to help vulnerable customers in addition to £400,000 already paid to those affected, after E.ON was found to have overcharged in the wake of price rises.
article_snippet.sent: It is important that E.ON has repaid potentially affected customers and co-operated with the investigation.
article_snippet.sent: E.ON apologised and has agreed to fund an independent external audit into what went wrong.
article_snippet.sent: ‘E.ON is committed to ensuring that no one will lose out financially and is pleased that the payment is going to a worthwhile cause that will provide support to those in need.