article_snippet.sent: The service said The service receives around 2,500 calls per day, and in the last two years has had to deal with 1,248 that did not need emergency help.
article_snippet.sent: Front-line crews have attended almost half of the phoney calls, believing Front-line crews to be genuine emergencies.
article_snippet.sent: He said: 'We're an emergency service and We front-line staff are trained to save lives. '
article_snippet.sent: We prioritise all life-threatening calls to get the quickest possible response. '
article_snippet.sent: However, the quickest possible response can be affected if our call handlers and front-line staff are dealing with inappropriate 999 calls. '