article_snippet.sent: JetBlue depends on which airline rewards program you've chosen, which route you're flying and when you book your ticket, according to a new Consumer Reports study of 70 million passenger trips over the past two years.
article_snippet.sent: a new Consumer Reports study of 70 million passenger trips over the past two years collected statistics comparing award-seat availability for the five biggest U.S. airlines on domestic routes.
article_snippet.sent: The top performer was Southwest Airlines, which offered the most award tickets, 11.9 million, and the highest percentage of award tickets -- 11.5% of 103.1 million total passenger seats.
article_snippet.sent: The high number of award tickets is directly related to Southwest's unique combination of '
article_snippet.sent: Every Seat is an Award Seat,' no blackout dates, points that don't expire, and a route map that reaches more than 90 different destinations in the U.S. and beyond, making us the largest domestic carrier in the U.S.," Southwest spokesperson Thais Conway Hanson told CNN.
article_snippet.sent: At the bottom of the list was JetBlue, which offered the lowest percentage of award seats and the fewest number of award tickets of the five biggest U.S. airlines: 892,000 one-way passenger tickets, or 4.5% of the five biggest U.S. airlines total 19.7 million U.S. seats.
article_snippet.sent: (JetBlue only operates in 10 of the top 25 markets included in the study.)
article_snippet.sent: Many JetBlue customers fly JetBlue only once or twice per year, making it hard to accumulate miles, an airline spokesman told the magazine.
article_snippet.sent: Delta Air Lines came in second place with 5.6 million U.S. award seats; United Airlines ranked third with 5 million U.S. award tickets; and United Airlines was fourth with 3.5 million U.S. award seats.
article_snippet.sent: On average, nearly 10% of passengers on the five airlines analyzed by Consumer Reports flew on domestic award tickets, but some of domestic award tickets weren't getting the best value for some of them miles.
article_snippet.sent: While award-seat availability is important, it may not matter as much as passengers' overall satisfaction with an airline.
article_snippet.sent: Southwest had the highest customer satisfaction score (86), followed by JetBlue (85),
article_snippet.sent: Delta (70), American (66) and United (63).
highlights_snippet.sent: Southwest Airlines tops Consumer Reports' survey, with the most seats available .
  
highlights_snippet.sent: JetBlue is at the bottom of the list but ranks high in customer satisfaction .