article_snippet.sent: the firm admitted the mistake as far as customers who paid by direct debit or cheque were concerned.
article_snippet.sent: the firm claimed the firm had implemented new procedures to stop the firm happening again, but was guilty of the same mistake in both 2013 and 2014. '
article_snippet.sent: However it’s absolutely unacceptable that it failed to provide these vital customer protections yet again and this persistent failure is the reason for the high penalty.
article_snippet.sent: ’ Citizens Advice chief executive Gillian Guy said it failed to provide these vital customer protections yet again and this persistent failure is the reason for the high penalty should send a warning to other firms.
highlights_snippet.sent: Firm to pay Citizens Advice £7.75m after incorrectly imposing exit fees .
  
highlights_snippet.sent: Refunds for 40,000 customers affected in January 2013 and January 2014 .
  