article_snippet.sent: ‘relied on untested assumptions, stereotypes or generalisations in respect of age’ in the case.
article_snippet.sent: Bosses at the bank defended Bosses at the bank decision and argued their decision was ‘entitled to apply a maximum age policy’, according to ombudsman documents seen by the newspaper.
article_snippet.sent: But the Financial Ombudsman Service said: ‘the bank relied on untested assumptions, stereotypes or generalisations in respect of age.
highlights_snippet.sent: Bosses defended decision and argued decision was ‘entitled to apply maximum age policy’ 