article_snippet.sent: Scroll down for video .
article_snippet.sent: Mobile phone footage of the incident shows a female passenger arguing and grappling with a group of men in the aisle of the plane.
article_snippet.sent: One passenger said: 'One passenger was the most horrendous flight I have ever been on. '
article_snippet.sent: One passenger added: 'One of the men in particular was swearing constantly and getting into arguments with other passengers.
article_snippet.sent: The airline staff were struggling to cope with his rowdiness. '
article_snippet.sent: One woman got really frustrated at the delay and got involved in a bit of a pushing match with the group.'
article_snippet.sent: The safety and security of our customers is paramount and this particular passenger's conduct on the outbound flight was disappointing and not acceptable. '
article_snippet.sent: This was an isolated incident and was certainly not representative of our passengers who are often families and couples just on their way to enjoy their holiday.'
highlights_snippet.sent: Other passengers were jostled as they tried to calm shirtless, rowdy men .
  