article_snippet.sent: However, BT says BT handlers acted appropriately and in line with police guidance not to pass on calls where there is 'nothing to indicate there is any problem'.
article_snippet.sent: but it was disconnected after around 13 seconds and officers were not informed.
article_snippet.sent: It doesn't bear thinking about what might have happened if BT   had connected the call to the police.'
article_snippet.sent: We know the police aren't to blame as the police never received a 999 call, but BT   should be looking into this and reviewing the police policies. '
article_snippet.sent: Who knows what the outcome might have been if the police had reached an officer in time?
article_snippet.sent: A BT   spokesman said: 'North Wales Police contacted BT   on September 24, 2014 about whether We received an emergency call from a mobile phone number and We provided them with full details including a call recording. '
article_snippet.sent: Police forces have requested that We do not connect such calls to Police forces and our operator correctly followed the call handling process requested by the police.'
article_snippet.sent: Detective Inspector Mark Hughes, senior investigating officer at North Wales Police, confirmed the phone call.
article_snippet.sent: Detective Inspector Mark Hughes, senior investigating officer at
article_snippet.sent: the phone call was received by the operator and managed in accordance with the operator policy but not directed onto North Wales Police, nor in fact any police force. '
highlights_snippet.sent: and so the call was not connected to police .