article_snippet.sent: Clydesdale chief Debbie Crosbie whose rogue staff misled the Financial Ombudsman .
article_snippet.sent: Rogue staff misled the Financial Ombudsman – deliberately obstructing the Financial Ombudsman investigation into payment protection insurance complaints.
article_snippet.sent: Labour’s John Mann added: ‘This behaviour is reprehensible and shows the lengths some banks have been prepared to go to mislead regulators.
article_snippet.sent: Clydesdale also failed to trawl back through credit card statements dating before 2000 for customers mis-sold PPI alongside a credit card.
article_snippet.sent: The City watchdog said management at National Australia Bank were not aware this was going on.
article_snippet.sent: Acting chief executive Debbie Crosbie said: ‘Clydesdale deeply regret any instance which led to the Financial Ombudsman Service receiving incorrect or incomplete information from Clydesdale.
article_snippet.sent: These practices were not authorised or condoned by the banks.
highlights_snippet.sent: Staff at Clydesdale and Yorkshire Banks misled the Financial Ombudsman .
  
highlights_snippet.sent: Staff at Clydesdale and Yorkshire Banks obstructed investigation into PPI complaints by tampering evidence .
  