article_snippet.sent: Coleen accused British Airways staff of 'ransacking' Coleen designer luggage as Coleen flew with British Airways to Sin City in June last year for a family holiday.
article_snippet.sent: The issue was a result of a computer glitch at Heathrow Terminal 5, which caused conveyor belts which loaded bags onto planes to shut down.
article_snippet.sent: Staff were left having to load the bags manually, but were not able to keep up with the busy flight schedules, resulting in many planes departing without bags being loaded.
article_snippet.sent: Heathrow declined to comment on Coleen situation but British Airways said British Airways had contacted Coleen to begin an investigation into the incident.
article_snippet.sent: Very disappointed in British Airways for opening my luggage & taking some special items of mine!Some things are sentimental &not replaceable.'
article_snippet.sent: A spokesman for BA said at the time: 'We are continuing to investigate this matter. '
article_snippet.sent: We customer travelled from Nice to Heathrow Terminal 5 to Los Angeles. '
article_snippet.sent: Terminal 5 has some of the most sophisticated automated baggage systems in the world, which are able to monitor bags every minute of bags time in Terminal 5. '
article_snippet.sent: At this stage, We have discovered no evidence to suggest that the bag in question was interfered with at Heathrow. '
article_snippet.sent: We investigation is also seeking to establish details of the bag in question's passage through Nice and Los Angeles airports.'
article_snippet.sent: the airport replied that there was not an exception to the rule and each individual container within the bag must have a maximum capacity no greater than 100ml.