article_snippet.sent: Alternatively, some who rely on mobile phones rather than landlines are put off accessing these services by the cost.
article_snippet.sent: In 2013, the biggest mobile network, EE, even threatened to take legal action to block the move.
article_snippet.sent: ‘ argued the change could cost up to £57.5 million to implement and that mobile networks would simply put up other charges to make up for any lost income.
article_snippet.sent: A spokesman for the telecoms price comparison website, broadbandchoices.co.uk, welcomed moves to make the price of calls clearer to consumers.
article_snippet.sent: A spokesman for the telecoms price comparison website, broadbandchoices.co.uk said:
article_snippet.sent: ‘Greater cost transparency and simplicity of charging is badly needed in the landline and mobile phone sector.
article_snippet.sent: We regularly hear from consumers who are confronted with charges on their phone bill that their were unaware of.
article_snippet.sent: At the moment, the cost of calling 118 directory enquiry numbers is mired in confusion with charges varying enormously depending on whether you are using a landline or a mobile phone.
article_snippet.sent: In future, organisations using 118 directory enquiry numbers will be required to advertise a single ‘service charge’ for dialling organisations using these numbers.
article_snippet.sent: Separately, each phone company will apply an ‘access charge’ for putting people through.
article_snippet.sent: Consumers will add the two figures together to work out the full cost, which will vary depending on which phone company Consumers are signed to.