article_snippet.sent: A fifth (21 per cent) are too busy, believing that it takes nearly half an hour to return something each time, suggesting time is put ahead of hard earned cash.
article_snippet.sent: Confusing processes were also identified as a major deterrent to sending an item back for 22 per cent.
article_snippet.sent: Most people say it is simply too inconvenient to return the item, or not worth the cost .
article_snippet.sent: Chief executive Tim Robinson said: 'Customers have become so frustrated with the processes for returning online purchases that Customers would rather forgo the cash from the refund, to skip the lengthy and inconvenient queues associated with the task. '
highlights_snippet.sent: More than 40 per cent simply 'could not be bothered' to return item .
  