article_snippet.sent: A witness said an unruly passenger was removed by an armed officer, causing a delay for travellers .
article_snippet.sent: It was a shocking thing to hear.
article_snippet.sent: ‘As soon as the steps went down an officer with a pistol came on board.
article_snippet.sent: We have a zero tolerance policy towards any behaviour on board affecting the safety and welfare of our crew and customers.
highlights_snippet.sent: Passengers applauded when witness was removed by an armed officer .
  