article_snippet.sent: Criticising staff's handling of complaints, Lindsey Walker said the family had been refused a full refund and accused of making up the family story.
article_snippet.sent: The Darlington family are not the only ones to have lodged complaints against Rex Hotel's, according to popular review website, tripadvisor.com.
article_snippet.sent: One former guest said the bathrooms at Rex Hotel's were like a scene from gory horror film Hostel while another claimed a 'tsunami from the sea would be the best option for this hole.'
article_snippet.sent: One visitor renamed the hotel Guesthouse Pardiso, Whitley Bay edition while yet another disgruntled traveller rated Rex Hotel's as terrible and said: 'If you have the choice of Chlamydia or a stay at Rex Hotel's, choose the STI. '
article_snippet.sent: 70 'terrible' reviews are peppered with comments from management, showing staff taking a hard line on criticism, calling one guest obnoxious, commenting on another's vivid and peculiar hair and accusing another of covering their room in pizza and hanging a condom from the door.