article_snippet.sent: Consumers will feel angry that Consumers are being short-changed by some of Consumers favourite brands,' says Which? executive director Richard Lloyd. '
article_snippet.sent: On other occasions, the clues are more subtle —
article_snippet.sent: What these companies don't like is feeling duped when these companies realise what these companies are up to.'
article_snippet.sent: Firms that were approached by Which? were unwilling to go into specifics, saying the information was 'confidential'.
article_snippet.sent: Instead, customers are left feeling short-changed. '
article_snippet.sent: However, it's the underhand way in which these product changes appear to be introduced that leaves a bad taste in the mouths of so many.