article_snippet.sent: Operators at the telecommunications company connects both mobile and landline numbers with the requested emergency service and follow strict protocol.
article_snippet.sent: Since then A committee has expanded massively with an average of 597,000 calls a week across the UK.
article_snippet.sent: BT operators answer the initial call from both landlines and mobiles and find out which emergency service is required before connecting the caller.
article_snippet.sent: The handler has to quickly establish whether a 999 call is genuine before transferring BT operators.
article_snippet.sent: This can narrow down the number of accidental or prank calls made, which account for about half of the 31 million calls made annually.
article_snippet.sent: I understand the circumstances surrounding the management of the phone call are now being reviewed by the Telephone Company following a request by Karen's family.'