article_snippet.sent: But when Ms Catherall called on September 13, last year, the call handler said the call handler could not hear anything and therefore did not connect the call to the police or send help.
article_snippet.sent: Mrs Keir said: 'Apparently the person who picked up believed there was silence at the end of the line.
article_snippet.sent: In instances where BT operators are met with silence BT operators ask the caller to respond by either making a noise or coughing.
article_snippet.sent: The spokesman also explained that in cases where they get no response from the caller, the operator will ask whether they can make a noise or cough.
article_snippet.sent: In this instance Ms Catherall apparently made no response and the phone call was terminated.
highlights_snippet.sent: Call handler got no response