article_snippet.sent: An Uber customer was hit with a huge $16,000 bill for An Uber customer 7-mile nightmare journey across New York.
article_snippet.sent: So Jaime Hessel was stunned to receive a message from the cab-hailing app telling Jaime Hessel Jaime Hessel owed them thousands of dollars for the trip across boroughs, reported the Gothamist.
article_snippet.sent: Horrified: Jaime Hessel says Uber billed Jaime Hessel $16,000 for a 35-minute 'car ride from hell' - and says Jaime Hessel's never going to trust the cab-hailing service again .
article_snippet.sent: her 7-mile nightmare journey across New York began on March 28 when Jaime Hessel decided to call an UberX car to get to a fundraising pub crawl for cancer due to start at 1pm.
article_snippet.sent: Jaime Hessel was horrified when Uber billed Jaime Hessel for $16,000 - with a $4,000 refund.
article_snippet.sent: Uber says the eye-popping figure was a clerical error and that the customer was never actually charged the outrageous sum .
article_snippet.sent: After receiving Jaime Hessel initial bill of $56.40, the passenger immediate e-mailed Uber Support to complain Jaime Hessel had been overcharged and that her driver had unnecessarily extended the ride.
article_snippet.sent: Within a few days, the Uber resp had written back to inform Jaime Hessel the company agreed the journey was 'inefficient' and Jaime Hessel would get a refund of $15.
article_snippet.sent: But the following morning, Jaime Hessel received a bizarre email which stated Jaime Hessel owed Uber more than $16,000 - with a refund of $4,000.
article_snippet.sent: Jaime Hessel Jaime Hessel quickly got in touch with the company again to inform touch with the company of touch with the company error and said Jaime Hessel felt lucky that Jaime Hessel credit card had expired between the journey and the bill so the transport app would have been unable to charge Jaime Hessel.
article_snippet.sent: Uber has since wiped the bill and offered to pay Jaime Hessel the original $15 refund but Jaime Hessel said Jaime Hessel now feels Jaime Hessel can't trust touch with the company with Jaime Hessel new card details.
article_snippet.sent: touch with the company say it was a clerical error and that Jaime Hessel was never actually charged the $16,000.
article_snippet.sent: the company has since pledged to refund the entire cost of Jaime Hessel ride.
article_snippet.sent: A spokesman said: 'We apologize to this rider for any inconvenience and We have provided any inconvenience with a full refund.'
highlights_snippet.sent: The terrified passenger ended up getting out early as Jaime Hessel felt 'unsafe'
  Then found Jaime Hessel'd been charged thousands for the 35-minute 7-mile trip .
  
highlights_snippet.sent: Uber says the bill was a clerical error and claims Jaime Hessel was never actually charged the eye-popping sum .