article_snippet.sent: Halfords described Halfords behaviour as “appalling” and offered to refund the cost for the MOT and service.
article_snippet.sent: I do not and will never condone that level of pure neglect which is why the mechanic in question has been removed from working within the Halfords Autocentre Group.'
article_snippet.sent: Meanwhile a spokesperson for Halfords head office said: 'We were really disappointed to find out that this had happened and that We have let the customer down. '
article_snippet.sent: We are treating this isolated incident as a priority and can confirm that the mechanic no longer works at Halfords. '
article_snippet.sent: Please rest assured that We take issues like this very seriously ensuring that We 300 Halfords Autocentres always adhere to all road test procedures.'