article_snippet.sent: Ms Catherall mother, Glenys Keir, 74, and sister Lorraine Humphreys, 49, have slammed BT for not taking action at the time which Her mother, Glenys Keir, 74, and sister Lorraine Humphreys, 49 claim could have saved Her mother, Glenys Keir, 74, and sister Lorraine Humphreys, 49 sister.
article_snippet.sent: Ms Catherall's family are calling on BT   to review Ms Catherall's family procedures, and answer questions about a 999 call.
article_snippet.sent: Ms Catherall sister, Mrs Humphreys, a catering supervisor, added: 'You regularly hear of toddlers playing with Ms Catherall's sister, Mrs Humphreys, a catering supervisor mum's mobile phone and ringing the emergency services by mistake. '
article_snippet.sent: Ms Catherall's family (pictured outside court) are calling on BT   to review Ms Catherall's family ( procedures following a 999 call .