article_snippet.sent: Let me say right here that I have lost my cool from time to time, whether it's been a phone call with a credit card company to complain about late fees or an experience of bad service at a restaurant.
article_snippet.sent: In those cases, when I feel like I'm going to pop, I keep saying, "This is unacceptable, This is unacceptable," and either hang up in disgust or storm off.
article_snippet.sent: People don't all of sudden have such a vile tirade.
article_snippet.sent: This comes after years of practice and a pattern of similar behaviors.
article_snippet.sent: The good, bad and uncomfortable .
article_snippet.sent: It doesn't bother me.
article_snippet.sent: I mean, I was pretty hurt on my part
article_snippet.sent: Wish we could have been a fly on the wall for that conversation!
article_snippet.sent: We went out to dinner in Atlanta, and We had one too many glasses of wine, and We thought We were fine to drive
article_snippet.sent: It's completely unacceptable, and We are so sorry and embarrassed.
article_snippet.sent: We know better, and We shouldn't have done that.