article_snippet.sent: The Shirley described how The Shirley was so upset
article_snippet.sent: The Shirley began crying and shaking, and they were given two options by United staff; fly out next day or remain in they seats.
article_snippet.sent: Because The Shirley had to go to work next day at the Food and Drug Administration (FDA), the family say the family had no choice but to remain in their seats.
article_snippet.sent: The Shirley said: 'The pilot came out and asked if a resolution had been made.
article_snippet.sent: The Shirley told our our had to make a decision because The Shirley can't delay the passengers. '
article_snippet.sent: This was the final straw for Mr Shirley. '
article_snippet.sent: our agents did the best Our agents could in the short time Our agents had to accommodate Mr Shirley and keep an alternate flight on time. '
article_snippet.sent: our’re reaching out to apologise for Mr Shirley experience.'
article_snippet.sent: However, Mr Shirley said: 'I personally feel it is a slap in the face considering all we had to endure on this two hour flight from hell. '
highlights_snippet.sent: Mrs Shirley were returning from trip to Disneyland .
  