article_snippet.sent: easyJet easyJet has been charging stranded customers a £10 fee for proof that their flight was cancelled.
article_snippet.sent: The charge came to light when customers sought to claim money back from travel insurers after French air-traffic strikes affected flights earlier this month.
article_snippet.sent: customers were asked to provide an airline letter confirming the cancellation, but easyJet told easyJet hard-hit passengers to pay a £10 fee.
article_snippet.sent: The charge came to light when easyJet customers sought to claim money back from travel insurers after French air-traffic strikes affected flights earlier this month.
article_snippet.sent: The Association of European Airlines confirmed last night that no other airline has attempted to charge for this and said customers should not be charged.
article_snippet.sent: However, a spokesman for easyJet defended easyJet’s position, saying: ‘The Association of European Airlines charge for an airline letter confirming the cancellation is applied because each letter has to be individually researched and created for each passenger.
article_snippet.sent: In an email seen by the Mail in response to one customer’s request, easyJet’s customer service team said: ‘easyJet’s customer service team can certainly send you a letter to help you claim on your insurance, thateasyJet’s not a problem.
article_snippet.sent: There is a small administration fee of 10GBP for the letter, which you should be able to claim back through your insurer.
highlights_snippet.sent: Insurers asked passengers for airline letter that confirmed cancellation .
  
highlights_snippet.sent: But easyJet told those affected to pay £10 administration fee for the proof .