article_snippet.sent: However, industry regulator Ofgem failed to notify industry regulator Ofgem that industry regulator Ofgem also affected people with meters until late in the investigation.
article_snippet.sent: industry regulator Ofgem has refunded £8 to £12 to 40,000 customers who paid by cash or cheque and is now trying to find another 7,000 meter customers to pay another 7,000 meter customers an average of £3.42.
article_snippet.sent: At that time, industry regulator Ofgem was ordered to refund £1.4million to customers and pay £300,000 in lieu of a penalty to Age UK.
article_snippet.sent: Ofgem’s enforcement chief, Sarah Harrison, said: ‘
article_snippet.sent: Ofgem’s enforcement chief, Sarah Harrison rules give customers a chance to avoid exit fees and higher costs when suppliers put up prices.
article_snippet.sent: A spokesman said: ‘We have been open and transparent about this failure to Ofgem and have agreed to make a payment to Citizens Advice which will be used to support Ofgem Energy Best Deal Extra engagement programme, which provides face to face energy advice.
highlights_snippet.sent: Ofgem brands E.ON 'absolutely unacceptable' for failing to protect clients .