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Patent US7046789 - TracM-task and resource automation for call center management - Google PatentsSearch Images Maps Play YouTube News Gmail Drive More »Sign inAdvanced Patent SearchPatentsA relationship call center management system and method is used in a call center by a call center manager or supervisor. The relationship management system and method permits call center resources to be grouped into relationship profiles. A relationship key field corresponding to the relationship profiles...http://www.google.com/patents/US7046789?utm_source=gb-gplus-sharePatent US7046789 - TracM-task and resource automation for call center managementAdvanced Patent SearchPublication numberUS7046789 B1Publication typeGrantApplication numberUS 09/431,017Publication dateMay 16, 2006Filing dateNov 1, 1999Priority dateNov 1, 1999Fee statusPaidPublication number09431017, 431017, US 7046789 B1, US 7046789B1, US-B1-7046789, US7046789 B1, US7046789B1InventorsClare M. Anderson, Andrew J. Browne, Thomas M. Chamberlain, Robert L. Cox, Jr., Michael P. WalshOriginal AssigneeAspect Software, InccExport CitationBiBTeX, EndNote, RefManPatent Citations (7), Referenced by (17), Classifications (11), Legal Events (15) External Links: USPTO, USPTO Assignment, EspacenetTracM-task and resource automation for call center managementUS 7046789 B1Abstract A relationship call center management system and method is used in a call center by a call center manager or supervisor. The relationship management system and method permits call center resources to be grouped into relationship profiles. A relationship key field corresponding to the relationship profiles is then used to organize and display statistics within the call center. A strategy and action management system and method permits the user to build customized actions and to create strategy profiles including one or more user-defined goal thresholds and assigned actions to take place when the goal thresholds are met. A statistics display system presents the call center statistics in different user-defined views, for example, corresponding to one of the relationship profiles. The statistics display system also monitors the statistics and provides an indication to the user when the user-defined goal thresholds have not been met.
FIELD OF THE INVENTION The present invention relates to telephone call centers and more particularly, relates to a system and method for managing a call center's task and resources using a relationship based system and method.
BACKGROUND OF THE INVENTION A growing number of companies have begun using call centers to handle interactions or communications between customers and potential customers by way of telephone. These call centers provide inbound services, for example, to handle queries from customers to customer service representatives (CSR), and outbound services for managing outbound telephone calls to potential customers for telemarketing and to existing customers for collections, or blended inbound and outbound services. The size of these call centers have increased with companies recognizing the competitive advantage provided by such call centers.
A call center management system 26 monitors and manages the call center activities, resources and overall performance and provides a call center manager with call center statistics. The call center management system 26 typically includes one or more servers using a WINDOWS 95/98 or NT operating system or a UNIX-based operating system and including software for managing the call center. One example of call center management software is available from Davox Corporation under the name SMART MANAGEMENT CENTER� (or RESOURCE AND PERFORMANCE MANAGER�). The components or resources of the call center 10 are typically interconnected using a local area network (LAN) 28, such as an ethernet.
The best of the current call center consoles, such as the SMART MANAGEMENT CENTER� available from Davox, attempt to automate some of the system's actions in response to system occurrences. One example includes software available from Davox under the name ALERT MANAGER�. The ALERT MANAGER� software permits a call center manager to specify a threshold for performance and have the system take an action or notify the manager when that threshold is not being met. This and other such action management systems include a predefined group of call center statistics but do not permit the manager to customize either the type of measurement of the specific action or series of actions to take place. Although the systems are capable of taking an action without intervention, these actions are simple reactions to singular predefined events, and the user typically cannot modify the events or add new events.
Accordingly, a system is needed in which call center managers have the ability to define relationships, for example, by building and assigning relationships to call center resources, such as queues, campaigns, agents and devices. A need further exists for a management system that can be incorporated into an existing call center console such as the RESOURCE AND PERFORMANCE MANAGER� available from Davox Corporation, to enhance it with an interpretive and relational view and to add the ability to define action strategies, resulting in an interactive system instead of a static console view.
SUMMARY OF THE INVENTION The present invention features a computer implemented method of managing a call center using relationships. The call center includes a plurality of resources for handling telephone calls and other communication contacts. According to the method, call center resource data corresponding to the resources within the call center is established. The resources are presented to the user, and user selections of selected resources are received. The selected resources are then assigned to a relationship profile. A relationship key field corresponding to the relationship profile is then assigned to the call center resources data for each of the selected resources assigned to the relationship profile. The relationship key field is used to manage the call center, for example, by controlling the views presenting call center data and by controlling the definition of call center strategies.
FIGS. 11�17 are screen shots of the user interface for the queue statistics display, according to one embodiment of the present invention; and
FIGS. 18�22 are screen shots of the user interface for the agent statistics display, according to one embodiment of the present invention.
DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENT The call center management system 30, FIG. 2, according to the present invention, includes a relationship management system 32, a strategy and action management system 34, and a statistics monitoring and display system 36. The systems 32, 34, 36 are preferably implemented as software on one or more computers in a call center 10 (FIG. 1). In one example, one or more of the systems 32, 34, 36 are incorporated into an existing call center management system 26 such as the software available from Davox Corporation under the name RESOURCE AND PERFORMANCE MANAGER and running on a PC platform in a WINDOWS 95/98 or WINDOWS NT operating system environment. One or more of the systems 32, 34, and 36 can also be used with other types of call centers and call center management software operating on other hardware platforms with other types of operating systems. The call center management system 30 of the present invention is typically used by a call center manager, supervisor, or administrator, collectively referred to herein as the user.
The strategy profiles can also be assigned, for example, based upon a day, a time of day, or a relationship profile. When a strategy profile is assigned to a relationship profile, the goals defined within that strategy profile will apply to the resources within to the assigned relationship profile. For example, if several queues are defined as belonging to a �customer service gold� relationship profile, a �customer service gold� strategy profile can be created with goals (e.g., e-mail returned within 4 hrs., calls answered within 8 sec., and faxes returned within 20 min.) that apply to the queues within the �customer service gold� relationship profile. If a new queue is added to the relationship profile, the new queue will have the same strategy assigned to that relationship profile. If the overall strategy assigned to the relationship profile is not appropriate for a particular resource within the relationship profile, an individual strategy can be devined for that resource.
The strategy manager 58 can also define strategy profiles that apply to resources across different relationships. For example, a �Monday� strategy profile can be defined that gives inbound phone calls the highest priority regardless of whether the inbound queues belong to the �customer service gold� relationship profile. As described in greater detail below, the statistics can then be viewed according to the relationship profile, thereby allowing the user to see how the �Monday� strategy profile affects the queues assigned to the �customer service gold� relationship profile. This permits a multi-dimensional view of the contact center.
One method of organizing and presenting call center statistics, according to the present invention, is shown in FIGS. 6 and 7. According to this method, the call center statistics data 62 is collected, step 302, for example, using conventional techniques for collecting statistics in a call center. Upon activation by a user, the statistics display manager 64 opens and displays a graphical user interface, step 304. According to the present invention, two basic types of statistics can be displayed�queue statistics and agent statistics.
According to the exemplary embodiment, the graphical user interface includes one or more queue statistics windows or screens 100, 110, 112, FIGS. 11�17, for displaying queue statistics in different formats and levels of detail. A summary queue statistics screen 100 displays statistics according to call center tasks, for example, inbound, outbound, e-mail and web chat, and permits the user to view the overall performance of the call center. The statistics data corresponding to the call center tasks are displayed in appropriate call center task regions 102, for example, in tabular format, within the summary queue statistics screen 100. The statistics can include current statistics updated in regular time intervals (e.g., 1 min.) as well as daily statistics accumulated throughout the day and updated daily.
According to the exemplary embodiment, the graphical user interface also includes one or more agent statistics windows or screens 120, FIGS. 18�22, for displaying agent statistics in various formats and levels of detail. An agent statistics summary screen 120 permits the user to view agent activity. The agent statistics are displayed in an agent statistics display region 122, for example, in tabular format. The agent statistics can be displayed as per agent hour statistics and daily agent statistics.
Service Level Statistics Service Level�Percentage of calls answered within a predefined number of seconds (near real time interval).
Number of Calls Abandoned from Queue�Number of calls that reached the queue and the customer hung up (real time interval).
Percent of Calls Abandoned From Queue�Number of calls that reached the queue and the customer hung up/Total calls (real time interval).
Percent of Calls Abandoned While Ringing�Number of calls that the customer hung up while the phone was ringing (real time interval).
Number of Calls Abandoned While On Hold�Number of calls that the agent put on hold and the customer hung up (real time interval).
Percent of Calls While On Hold�Number of calls that the agent put on hold and the customer hung up/Total calls (real time interval).
Number of Calls Defaulted�Number of calls in a queue that took the default route (near real time interval).
Percent of Calls Defaulted�Number of calls in queue that took the default route/Total calls (near real time interval).
Average Speed Of Answer�Time from PBX arrival to agent answer for all calls/Total calls (real time interval).
Age of Oldest Call In Seconds/Minutes�Time of call currently in queue for the longest period of time (real time interval).
Average Time In Queue�Only track for calls that are in a queue longer than 1 second�Time from queue arrival to agent answer for all calls/Total calls (real time interval).
Volume Statistics Total Calls�Number of calls that were delivered to the queue (near real time interval).
Number of Agent Transfers Within Queue�Number of calls transferred within the same queue (near real time interval).
Percent of Agent Transfers Within Queue�Number of calls transferred within the same queue/Total calls (near real time interval).
Number of Agent Transfers Out Of The Queue�Number of calls transferred outside the queue the call is currently in (near real time interval).
Percent of Agent Transfers Out Of Queue�Number of calls transferred outside the queue the call is currently in/Total calls (near real time interval).
Number of Agent Transfers Off Premise�Number of calls that are transferred to a number outside the switch (near real time interval).
Percent of Agent Transferred Off Premise�Number of calls that are transferred to a number outside the switch/Total calls (near real time interval).
Number of Calls In Queue�Total number of calls currently in queue (real time interval).
Agent Queue Statistics Average Agent Talk Time�Time from call answer to call hang up for all calls/Total calls (near real time interval).
Average Agent Wrap Time (After Call Work)�Time from call hang up to receipt of termination code for all calls/Total calls (near real time interval).
Average Agent Idle (Ready) Time�Time agents in ready state not on a call for all calls/Total calls (near real time interval).
Number of Agents Currently Logged In�Number of agents logged in to this queue (real time interval).
Number of Agents In Idle (Ready) State�Number of agents logged in and ready to take calls (real time interval).
Number of Agents In Talk State (After Call Work)�Number of agents currently on a call (real time interval).
Number of Agents in Wrap (Busy) State�Number of agents currently in the after call work state (real time interval).
Number of Agents Allocated To Blend�Number of agents not available to this application because they have been systematically moved to a blend application (real time interval).
Percent of Agents Allocated To Blend�Number of agents not available to this application because they have been systematically moved to a blend application/Total agents (near real time interval).
Results Conversion Rate�Number of calls that result in �N�s termination codes, where �N�s is defined by the customer/Total calls��N�s result codes (near real time interval).
Total �N� Results�Number of calls that result in �N�s termination code, where �N�s is defined by the customer. �N� can be one or multiple result codes. Groupings to be defined by the customer (real time interval).
�N� Results Per Agent Hour�Total results/Agent hours (near real time interval).
Total Dollars�Dollars assigned to total results. Dollars will be definable by the customer by result code. The field will be populated at call completion by the agent client software (near real time interval).
Dollars Per Agent Hour�Total dollars/Agent hours (near real time interval).
Routing Statistics ANI Hit Rate�Number of on calls that Ensemble was able to route based on ANI/Total inbound calls (real time).
DNIS Routing Rate�Number of inbound calls that Ensemble was able to route based on DNIS/Total inbound calls (real time).
Customer Profile dbase (CPdb) outing Rate�Number of inbound calls that Ensemble was able to route based on information contained in the CPdb/Total inbound calls (real time).
Legacy Host Look-Up Routing Rate�Number of in calls that Ensemble was able to route based on information contained in call center's Legacy Host dbase/Total inbound calls (real time).
IVR Routing Rate�Number of in calls that Ensemble was able to route based on information gathered when call was handled by IVR/Total in calls (real time).
IVR Statistics IVR Calls�Number of calls handled by the IVR (near real time).
Total Time In IVR�The amount time the IVR handled the inbound call (near real time).
IVR Abandon Calls�Number of calls that abandon will handled by the IVR (near real time).
Percentage of IVR Abandon Calls�Number of calls that abandon while handled by the IVR/Total IVR calls (near real time).
Total Time In IVR Before Abandon�The amount of time that the IVR was handling the call before the call aborted (near real time).
IVR Transfers�Number of calls that enter the IVR and for some reason caller requested to be transferred to a live agent (near real time).
Percentage of IVR Abandon Calls�Number of calls that enter the IVR.
Total Time In IVR Before Transfer�The amount of time the IVR handled the inbound call before the IVR transferred the call (near real time).
IVR Success Rate�Number of IVR calls that resulted in a successful transaction, such as prompted caller for their SS# and transferred the call to agent pool or handled the inbound call without transferring the call to an agent. A successful transaction is a termination code that is assigned as �Success�, similar to terminations code that are classified as contacts in the outbound world (near real time).
IVR Termination Codes�An individual termination code sent to Davox indicating that disposition of each call within the IVR.
Time Statistics State�Displays the current agent state Out Talk, Out Idle, Out Wrap, In Talk, In Idle, In After Call Work, Email Correspondence, Web Chart (real time update).
Logged In�Agent's total time logged into the system (near real time).
Total Talk�Agent's total talk time for all tasks (near real time).
Total Idle�Agent's total time spent in idle state for all tasks (near real time).
Total After Call Work�Agent's total time spent in After Call Work state for all task (near real time).
Total Aux Work�Agent's total time spent in Aux Work state (near real time).
Percentage of Agent Time Working Inbound�Agent's total time handling outbound calls/Logged In Time (near real time).
Percentage of Agent time Working Outbound�Agent's total time handling outbound calls/Logged In Time (near real time).
Percentage of Agent Time Working Email�Agent's total time handling E-mails/Logged In Time (near real time).
Outbound Talk�Agent's total talk time when handling outbound calls (near real time).
Outbound Idle�Agent's total idle time when handling outbound calls (near real time).
Outbound After Call Work�Agent's total time spent in After Call Work state for outbound calls (near real time).
Inbound Talk�Agent's total talk time when handling inbound calls (near real time).
Inbound Idle�Agent's total idle time when handling inbound calls (near real time).
Inbound After Call Work�Agent's total time spent in After Call Work state for inbound calls (near real time).
Email Correspondence�Agent's total time spent corresponding to E-mails (near real time).
Web Chat Time�Agent's total time spend interacting with customers via Web Chat (near real time).
Scheduled Break 1�Total time agent spent on break 1 (near real time).
Scheduled Break 2�Total time agent spent on break 2 (near real time).
Scheduled Break 3�Total time agent spent on break 3 (near real time).
Volume Statistics Total Calls�Number of calls that were delivered to the agent for all Tasks (real time).
Inbound Calls�Number of inbound calls that were delivered to the agent (real time).
Outbound Calls�Number of outbound calls that were delivered to the agent (real time).
E-mails'�Number of E-mails that were delivered to the agent (real time).
Percentage of Inbound Calls Worked�Number of inbound calls that were delivered to the agent/Total Calls (real time).
Percentage of Outbound Calls Worked�Number of outbound calls that were delivered to the agent/Total Calls (real time).
Percentage of E-mails Worked�Number of E-mails that were delivered to the agent/Total Calls (real time).
Number of Inbound Calls Transferred Within Queue�Number of inbound calls that the agent transferred within the queue (real time).
Percentage of Inbound Calls Transferred Within Queue�Number of inbound calls that the agent transferred within the queue/Total inbound calls (real time).
Number of Inbound Calls Transferred Out of the Queue�Number of inbound calls that the agent transferred out of the queue (real time).
Percentage of Inbound Calls Transferred Out of Queue�Number of inbound calls that the agent transferred out of queue/Total inbound calls (real time).
Percentage of Inbound Calls Transferred�Number of inbound calls that the agent transferred/Total inbound calls (real time).
Number of Inbound Calls Transferred Off premise�Number of inbound calls that the agent transferred off premise (real time).
Percentage of Inbound Calls Transferred Off Premise�Number of inbound calls that the agent transferred off premise/Total inbound calls (real time).
Number of Outbound Calls Transferred�Number of outbound calls that the agent transferred (real time).
Percentage of Outbound Calls Transferred�Number of calls that the agent transferred/Total outbound calls (real time).
Results Statistics Conversion Rate�Number of calls that result in �N�s termination codes, where �N� is defined by the customer/Total calls��N�s result codes (real time).
Total �N� Results�Number of calls that result in �N� termination codes, where �N�s is defined by the customer. �N� can be one or multiple result codes. Groupings to be defined by the customer (real time).
�N� Results Per Agent Hour�Total results/Agent hours (real time).
Total Dollars�Dollars assigned to total results. Dollars will be definable by the user by result code. The field will be populated at call completion by the agent client software (real time).
Dollars Per Agent Hour�Total dollars/agent hours (real time).
In the exemplary embodiment, the queue statistics interface provides two basic view formats or levels of statistical information, summary and detail. The queue statistics summary screen 100 (as shown in FIG. 11) provides a global view of all activity in the call center. The statistics detail screens 116, FIGS. 14�17, provide an in-depth view into a specific call center task in a graphical format. The queue statistics summary screen 100 preferably includes icons 108 associated with statistics, for example, associated with each queue within the inbound tasks and with each campaign within the outbound tasks. The icons 108 provide a link to the queue statistics detail screens 116 for the associated statistics.
When the detail graphic icon 108 is selected for a particular queue or campaign, the detail information for that queue or campaign will be displayed in a graphical format in separate queue statistics detail screens 116 a�116 d (FIGS. 14�17). The queue statistics detail screens 116 a�116 d initially display graphical representations of the statistics according to the viewing option set in the summary queue statistics window 100. Within each of the queue statistics detail screens 116 a�116 d, the user can change the viewing option and the statistics and graphical format will change accordingly. For example, the service level viewing option is shown in the window 116 a (FIG. 14), the agent viewing option is shown in the window 116 b (FIG. 15), and the volume viewing option is shown in window 116 c (FIG. 16).
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Width:range from 3/8" 5/8" 7/8" 1"to 1.5" (9mm----38mm). Color might be slightly different due to your monitor setting. Length: each style 1 yard, total 20 styles. Great Collection for your craft work such as hair bows, cards, sewing etc.
22 yds 10mm Gold Grosgrain Ribbon Metallic DIY Decor Christmas Bow Sewing Craft
22 Yds Gold Ribbon Grosgrain for Wedding Christmas Decoration Card Gift Wrapping
22 yds Gold Grosgrain Ribbon Metallic Printed Wired Wedding Christmas Decoration
20m 25mm Star Sheer Organza Ribbons Wired for Bows Craft Christmas Gift Wrapping
£4.17 to £4.50
22 Yards SATIN XMAS Sheer Organza Ribbon 25mm Sewing Crafts DIY Hairbow Headband
22 Yards 25mm Edge Wired Sheeer Ribbon Shabby Wreath Floral Christmas Decoration
NEW Christmas Hot 25mm 22 Yards Edge Sheer Organza Ribbon DIY Craft Satin Ribbon
0.98" Printed Organza Sheer Wired Ribbon Christmas Gift Wrap Wedding Decorations
Metallic Grosgrain Ribbon for Christmas Holiday Gift Wrap Hair Bow Floral Design
0.98" 22yds Satin Edge Sheer Organza Ribbon Sewing Craft Wedding Christmas Gifts
1x Gold Grosgrain Ribbon Metallic Wedding Christmas Decoration DIY Gift Wrapping
20m 25mm Organza Sheer Wired Ribbon Christmas Gift Wrap Wedding Decoration Craft
22yardsx25mm Christmas Satin Sheer Organza Ribbon DIY Bow/Hairband/Wedding/Craft
22Yard 25mm Star Satin Edge Sheer Organza Ribbon Christmas Bow Craft Wedding DIY
20 Yards Flower Dot Grosgrain Ribbon 9mm--38mm Assorted 20 Styles Pink Theme Bow
22yards Grosgrain Ribbon Wedding Christmas Holiday Gift Wrap Hair Bows DIY Craft

type: global

value: eBay Inc. ( EE-bay) is an American multinational e-commerce corporation based in San Jose, California, that facilitates consumer-to-consumer and business-to-consumer sales through its website.


text: Easy Street Bracelet with tutorial. 550 paracord colors used were black, whtie, gray and black with silver diamonds. This bracelet is 5/8" thick and 1 1/4" wide. The diamond pattern stands out well against the other three solid colors. The back of the bracelet also has a strong solid look of its own.

value: Blogger is an American online content management system (CMS) which enables multi-user blogs with time-stamped entries. Pyra Labs developed it before being acquired by Google in 2003.


text:
Team Sky Supporter Jersey Replica | eBay Please enable JavaScript Our new search experience requires JavaScript to be enabled. Please enable JavaScript on your browser, then try again.
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text:
Screen Door - Belmont Classifieds - Claz.org
5 +147 similar
days agoCharlotte, NC+13 milesFurniture for Sale
Description contains screen door: +147 results
4311 Sheffield Park Avenue, Charlotte, NC 28211-1672
www.realestatebook.com/details/8572162
this weekMidwood, NC+16 milesReal Estate for Sale704-896-2000
LOCATION, LOCATION, LOCATION! Don't let this one get away! Beautiful model home with many upgrades, finished garage, newer trex deck, screened balcony off of master. You will love the ease of having everything close to you and minutes to Uptown, Cotswold, Myers Park and Southpark. Open concept with coffered ceiling in the great room, and hardwoods. Spacious master bedroom w tray ceiling and 2 g...
www.oodle.com/bounce_redir/?k=F8EAEB9600D1&l=5349395628
2-stage Unlocking Doors, Air bag Deactivation: Occupant Sensing Passenger, Security System: Alarm with Remote, Armrests: Rear Center with Cupholders, Rear Folding, Assist Handle: Front, Rear, Aux Audio Input: Bluetooth, Usb, Jack, Body Side Reinforcements: Side Impact Door Beams, Camera System: Rearview, Cargo Area Light, Middle console: Front Console With Arm rest and Storage, Child protection...
www.oodle.com/bounce_redir/?k=F8EAEB9600D1&l=5349395668
2-stage Unlocking Doors, Air Filtration, Air bag Deactivation: Occupant Sensing Passenger, Antitheft System: Alarm, Perimeter Alarm, Armrests: Rear Center with Cupholders, Rear Folding, Aux Audio Input: Bluetooth, Usb, Jack, Capless Fuel Filler System, Middle console: Front Console With Arm rest and Storage, Child protection Door Locks, Child Seat Anchors: LATCH System, Clock, Compass, Courtesy...
30464:Intern
www.oodle.com/bounce_redir/?k=F8EAEB9600D1&l=5347548356
1232 Lancashire Drive, Indian Land, SC 29707-8688
www.realestatebook.com/details/8485043
this weekPineville, NC+14 milesReal Estate for Sale704-893-8132
Elegant and Functional best describe this well appointed 4 bedroom 3.5 bath home situated on over an acre in the gated community of Farrington. The flow of the home is very functional and the attention to detail will impress the most discerning buyer. Luxurious finishes include wide plank hardwoods throughout main level and impressive moldings and finishes. Dedicated office space with french do...
4311 Calvet Court, Charlotte, NC 28210-4198
www.realestatebook.com/details/8485045
this weekMidwood, NC+16 milesReal Estate for Sale704-893-8132
Elegant and Functional best describe this well appointed 3 bedroom 3.5 bath home situated in the heart of South Park. The flow of the home is very functional and the attention to detail will impress the most discerning buyer. Luxurious finishes include wide plank hardwoods throughout main level, plantation shutters, and impressive moldings and finishes. Dedicated office space with french doors....
312 Helton Lane, Fort Mill, SC 29708
www.realestatebook.com/details/8448923
this weekRiverview, SC+16 milesReal Estate for Sale800-851-5253
This Gorgeous, meticulously maintained Finlay Plan is absolutely STUNNING! Located in Fort Mill known for its schools the Brayden Community offers it all! This home features a custom experience open, inviting & perfect for entertaining a Gourmet kitchen w/ an oversized island, 5 burner gas cooktop, 42'' cabinets, w/ build in oven & microwave. Flowing into the Great room w/ a gas FP & the Dining...
SCREENGUARD 3-ft x 25-ft Charcoal Aluminum Screen Mesh
www.varagesale.com/huntersville-nc-garage-sale/i/akrrxfbh-screenguard-3-ft-x-25-ft-charcoal-aluminum-screen-mesh
this weekCornelius, NC+20 milesTools for Sale
Retails for $22.48 Great for screening doors and windows Aluminum construction provides corrosion prevention and stronger weaves Extremely durable and long lasting screening wire Charcoal finish reduces glare and provides greater visibility Provides protection against insects Can be cut down to fit your needs Roll is 36in H x 25ft L Features 18 x 16 weave Crossposted
this weekDenver, NC+19 milesRVs for Sale
3301 Michelle Drive, Matthews, NC 28104-9387
www.realestatebook.com/details/8449020
this weekWeddington, NC+24 milesReal Estate for Sale
Custom brick home in one of the Weddington area's most popular neighborhoods.Updated kitchen w custom rope trimmed cream cabinets featuring deep drawers,pantry cabinets & trash pull out.Built in Stainless refrigerator & large farm sink.An entertainers dream w 2 wood burning fireplaces on main.Custom bar w beverage cooler & sink.Billiard/Bonus room also on main (leaves the upstairs for family on...

value:
Chatham & Clarendon Grammar School is a co-educational grammar school in Ramsgate, Kent, England, formed as a result of the merger of the boys-only Chatham House Grammar School and girls-only Clarendon House Grammar School in September 2011.
Chatham and Clarendon Grammar School is based across three main sites.