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U.S. Route 41 in Illinois
U.S. Route 41, also U.S. Highway 41 (US 41), is a north–south United States Highway that runs from Miami, Florida to the Upper Peninsula of Michigan. Until 1949, the part in southern Florida, from Naples to Miami, was US 94, which presently has the hidden designation of State Road 90 (SR 90) in addition to its signed number.
The highway's northern terminus is east of Copper Harbor, Michigan, at a modest cul-de-sac near Fort Wilkins Historic State Park at the tip of the Keweenaw Peninsula in the state's Upper Peninsula. Its southern terminus is in the Brickell neighborhood of Downtown Miami at an intersection with Brickell Avenue (US 1). It closely parallels Interstate 75 (I-75) from Naples, Florida, all the way through Georgia to Chattanooga, Tennessee.
In Florida, US 41 is paralleled by Interstate 75 all the way from Miami to Georgia (on the northern border), and I-75 has largely supplanted US 41 as a major highway.
Between Miami and Naples, US 41 cuts across the Florida peninsula, running through the vast Everglades wilderness. This section has been designated a National Scenic Byway. The byway runs east–west through the Big Cypress National Preserve, skirting the northern border of the Everglades National Park for about 20 miles (32 km). The part of the highway between Tampa and Miami is known as the Tamiami Trail (derived from the combination of Tampa and Miami, the road's two termini), thus, this section of the road is commonly known as the East Trail, as it runs east-west across the state, in contrast to the road's otherwise distinctively north-south route. In Naples, Route 41 changes direction at an intersection with 5th Avenue in Downtown Naples, turning from west to north towards Tampa (or from south to east towards Miami).
This page contains text from Wikipedia, the Free Encyclopedia - https://wn.com/U.S._Route_41
U.S. Route 41 (US 41) in the U.S. state of Illinois runs north from the Indiana border beneath the Chicago Skyway on Indianapolis Boulevard to the Wisconsin border north of the northern terminus of the Tri-State Tollway with Interstate 94. It is the only north–south U.S. Route to travel through a significant portion of the city of Chicago, carrying Lake Shore Drive through the central portion of the city along the lakefront. US 41 in Illinois is 64.81 miles (104.30 km) in length.
US 41 enters Illinois running concurrently with US 12 and US 20 on the far southeast side of Chicago. They run together until the junction of 95th Street and Ewing Avenue. US 41, now South Mackinaw Avenue, then zig-zags along other local South Chicago roads. From East 87th Street, South Burley Avenue, South Baker Avenue and South Shore Drive, US 41 continues through South Shore neighborhood's section of South Shore Drive before reaching the southern terminus of Lake Shore Drive.
This page contains text from Wikipedia, the Free Encyclopedia - https://wn.com/U.S._Route_41_in_Illinois
US Highway 41 (US 41) is a part of the United States Numbered Highway System that runs from Miami, Florida, to the Upper Peninsula of the US state of Michigan. In Michigan, it is a state trunkline highway that enters the state via the Interstate Bridge between Marinette, Wisconsin, and Menominee, Michigan. The 278.769 miles (448.635 km) of US 41 that lie within Michigan serve as a major conduit. Most of the highway is listed on the National Highway System. Various sections are rural two-lane highway, urbanized four-lane divided expressway and the Copper Country Trail National Scenic Byway. The northernmost community along the highway is Copper Harbor at the tip of the Keweenaw Peninsula. The trunkline ends at a cul-de-sac east of Fort Wilkins State Park after serving the Central Upper Peninsula and Copper Country regions of Michigan.
US 41 passes through farm fields and forest lands, and along the Lake Superior shoreline. The highway is included in the Lake Superior Circle Tour and the Lake Michigan Circle Tour and passes through the Hiawatha National Forest and the Keweenaw National Historical Park. Historical landmarks along the trunkline include the Marquette Branch Prison, Peshekee River Bridge and the Quincy Mine. The highway is known for a number of historic bridges such as a lift bridge, the northernmost span in the state and a structure referred to as "one of Michigan's most important vehicular bridges" by the Michigan Department of Transportation (MDOT). Seven memorial highway designations have been applied to parts of the trunkline since 1917, one of them named for a Civil War general.
This page contains text from Wikipedia, the Free Encyclopedia - https://wn.com/U.S._Route_41_in_Michigan
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Battered Cookware, Still Well Loved, Calls Forth Memories - The New York Times
Long Island|Battered Cookware: Still Hot Stuff
Battered Cookware: Still Hot Stuff
By LEE STOKES HILTON JAN. 14, 2009
THE other day, I threw away a baking pan. You know the kind: a supermarket purchase on one of those emergency trips when the recipe called for a jelly roll pan and I didn’t have one. You really shouldn’t shop for kitchenware at a grocery store — it’s not its main business, so the quality and the selection are limited — but when guests are coming in four hours and you have five hours’ worth of work to do before then ... well, mistakes happen.
This particular mistake never fit well in my 20-year-old oven; it had a tendency to warp in the sort of temperatures at which you’d bake, say, cookies; and it failed miserably at its promise of non-stick performance. Every time I used it, I’d get frustrated with its shortcomings, then angry with myself for having bought it in the first place. So with a liberating “Take that!,” I finally tossed it.
But there is another, even less attractive, pan that I can’t seem to part with. It’s a cookie sheet — only 10 by 14 inches, so it’s really too small to work for a batch of cookies, and although it’s made of aluminum, it’s so flimsy that if I put a pie on it, I have to hold both sides of the sheet to keep it from bending under the weight. It’s heavily scratched and discolored, and the corners curl under or over — or both — randomly. It’s been bumped and battered and hasn’t been a smooth, shiny surface for at least 30 years.
I bought it in 1969 when I moved to Manhattan as a single working woman. I knew next to nothing at the time about cooking — I’d been so intent on becoming a “career woman” that it never occurred to me until I started working that even career women need to eat. So the items I bought to assist me in that regard were, shall we say, unsophisticated.
Nevertheless, this one piece of equipment had survived various moves around the Upper East Side, from 75th Street to 88th Street to 93rd Street and back to 88th Street, then to the two houses I lived in in New Jersey. And as I inventoried my cooking wares for a move to a sleek custom kitchen in Texas, I still couldn’t see myself leaving it behind.
Imperfection I wouldn’t tolerate in my sons I have accepted with a combination of affection and resignation in certain kitchen utensils, even though getting new ones is a lot easier than with the children. Over the years, I’ve winnowed many of the various bad choices I’ve made in cookware purchases: the garlic press whose holes were forever clogging; the mandoline that was so lightweight it scooted across the countertop at the slightest pressure; the spice grinder I could never get clean. I’ve offered them up at garage sales or taken them to the town dump with what amounts to a sense of relief. Yet my little aluminum baking sheet remains a part of my kitchen.
It’s exactly the right size for toasting a pita or half a loaf of French bread — and with our sons now grown, half a loaf is all my husband and I need at one time. It’s light enough that I can manage it with one hand. And it fits easily into my dishwasher. But more than those minor attributes, it’s something of a talisman, calling forth memories of my first kitchen with the black and white wallpaper, in a doorman building on East 75th Street; the kitchenette whose walls I covered in red-and-white-checked Contact Paper in my third-floor walk-up studio on East 88th Street; the pass-through galley that seemed so huge to me as a newlywed in our two-bedroom apartment (on East 88th Street again!). I let my first son teethe on its cool metal, and my second banged wooden spoons on it long before he had his first drum lessons. Who knew a thin sheet of metal could foster such powerful mojo?
I suspect that anyone who has been cooking for many years has at least one of these kitchen mascots. Sometimes they are family pieces. My friend Kay has her mother’s pastry knife — a 10-inch relic with a wafer-thin blade. It was the only knife Kay’s mother would use to slice the dough from a generations-old recipe for cinnamon rolls. And now, despite its discolored and pitted blade, it’s the only knife Kay will use to make those same cinnamon rolls. It commands a special place in her knife drawer even though it has no other use in her kitchen.
My neighbor Anne maintains that cornbread or “skillet corn” made in anything but her Texas grandmother’s cast-iron skillet just doesn’t taste as good. And my friend Gusty says she would get rid of her ugly Bakelite spoon except that it’s the only one that’s really good for scraping around the bottom of a pot.
My Aunt Martha offered a more personal take on kitchen relics. She was the most accomplished cook among my female relatives as I was growing up. She wasn’t a fancy chef, but her family always had freshly baked biscuits for breakfast, and I could rely on homemade cookies if I stopped by her house on my walk home from school. She often allowed me to help, and one day as we cooked together, I was surprised to find in her utensil drawer a mangled and discolored plastic spoon, and asked her if she didn’t want to throw it away.
She told me she would never get rid of the spoon, and explained why. Aunt Martha, who hadn’t cooked much of anything before she got married, decided to make scrambled eggs for breakfast the first morning after the honeymoon. She was stirring the eggs in the skillet, and she noticed that the spoon seemed to be going deeper and deeper into the eggs. It was melting. She never threw it out, and now she leaves it in that drawer as a reminder that she wasn’t always a good cook. “It keeps me humble,” she said.
As for me, I see in my mangled baking sheet the bumps in the road I’ve survived as a cook — the sauces that curdled, the soups I’ve poured down the drain. I’ve turned corners of my own, in techniques I’ve mastered and flavors I’ve learned to understand. We’ve been through a lot, my little baking sheet and I, and now we’re off to Texas together.
A version of this article appears in print on , on Page NJ7 of the New York edition with the headline: Battered Cookware: Still Hot Stuff. Order Reprints| Today's Paper|Subscribe

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Board Game Night @ Rotten Ralph's - Philadelphia 20's and 30's Social Meetup Group (Philadelphia, PA)
Join us for another board game night. We will bring Monopoly Deals, Scattergories, Taboo, Cards Against Humanity, Uno, Playing Cards, Risk, Quelf, Jenga and more. Feel free to bring your own games and invite friends! Join or login to comment.
A former member Another awesome game night, always a blast even if I fail at Taboo :P Great meeting more new faces and catching up with everyone else! 1 · June 9, 2014 Joel Same here. It was great meeting everyone.. See you next time! 1 · June 9, 2014 18 went
10,586 Fun People

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Furnishings on Pinterest | 245 Pins
It's simply gorgeous how the designer uses the natural curves to enhance the organic feel, something too often lacking in wooden pieces.
Display cabinet and shelves Hide Stool by Tove Greitz
from Maple Art
Woodworking Ideas, Wood Furniture, Display Cabinets, Maple Art, Design Ideas, Inspiration Furniture, Woodworkerz Com, Italian Furniture, Furniture Design
MapleArt: Custom Wood Furniture
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tribeca loft 10 Sprawling Tribeca Triplex Boasting Mid Century and Modern Design Elements
❖ Tribeca Triplex by Amy Lau Design | furniture | chair
Apartments:Delightful Apartment Interior Element Ideas Make Proud New York: Amy Lau Design Entertaining Brown Leather Sofa Chairs With Golde...
That chair!! Tribeca Triplex - contemporary - Spaces - New York - Amy Lau Design
Tribeca Triplex with Leather Paneled Walls & Leather Chair.
Edo Rocker by Thomas Moser
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Thomas Moser rocker
Beautiful Wood Design Rocking Chair
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Domicile Lounge Chair 62039. Contact Avondale Design Studios for more information on any of the products we highlight on Pinterest.
#Bolier Domicile Lounge Chair Inspired Finds
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Sitting Pretty | The House of Beccaria~
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Christopher Guy :: 60-0214
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.#interior design #design bedrooms #home design #decoracao de casas
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I tried this chair and it was so comfortable. In natural veg tanned leather this would be amazing! Daniel Wenger Lotus Chair $3000
Side chair, ca 1820-30
Holidays Events, Austrian Side, Christmas Holidays, Search, Austrian Antiques, Biedermeier Side, Metropolitan Museums, Side Chairs, Chairs Chairs And
Biedermeier side chair, c1820-30
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Decorative Design: DEF: Decorative design focuses on beauty & aesthetics of an object, rather than its function. It feels curvy and you can see the swirls around the arm rest. Why: I chose this photo because of the swirls around the arm chair. It shows that it only focuses on the beauty of the chair instead of how it functions.
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can in minimalistic and pure metallic design and geometrical form | kitchen tools & Kitchenware . Küchenutensilien . outils de cuisine | Design: Wiwen Nlsson @ the Milanese |
Vinkanna Nlsson 1930 coffee pot
Vinkanna_nilssen_1930 the sleek espresso making beauty.
The Milanese. » Vinkanna, Wiwen Nilsson, 1930.
bud vase | carl auböck | via http://originalinberlin.com/
Vase by Carl Auböck
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Design Objects by Carl Auböck 7
great use of grey and beige
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Jean Louis Deniot | Want to see more interior design inspirations? | More at http://interiordesignshop.net/ | #luxury #life #luxurylife #gold #money #millionaire #billionaire #highlife #lifestyle
Perfect Grey Ottoman!
grey, low modern couch, large art footprint
Rugged Rolling Bar | dotandbo.com for supplies & on wheeels, but the $500. tag makes it a wished for piece to be made vs purchased. I do have a utility wire cart from Sams that fits the bill, but this is sooo cool
from Dot & Bo Rugged Rolling Bar
Rugged Rolling Bar | dotandbo.com
Dining Room, Reclaimed Wood Projects, Decor Ideas, S'Mores Bar, Dining Carts, Metals Caster, Rolls Dining, Bar Carts, Furniture
Love this... perfect for dining room. Find it at the Foundary - Rolling Dining Cart with Metal Casters
Shop for Kalalou Rolling Cart, 483571, and other Dining Room Cabinets at Kittle's Furniture in Indiana and Ohio.
Rolling Dining Cart with Metal Casters - 595 - would make a great bar cart
Rugged Rolling Bar
swing chair Sissy Boy Homeland
Living Room, Swings Chairs, Windows Panes, Reading Corner, Reading Chairs, Reading Nooks, Reading A Book, Hanging Chairs, Reading Spots
I will one day have a hanging chair in my house. One day.
Looks like a comfy place to read a book in the sunlight with a pot of tea
Reading chair swing
Perfect Reading corner Pinned from
Jaipur Rugs Fables Pink/Purple Floral Rug wayfair.com
from Wayfair Fables Pink & Purple Floral Area Rug
Bedrooms Rugs, Ideas, Floral Patterns, Floral Rugs, Area Rugs, Fables, Transitional Floral, Jaipur Rugs, Chenile Rugs
Jaipur Fables Glamorous Transitional Floral Pattern Viscose/Chenille Rug - Area Rugs at Hayneedle
Jaipur Rugs Fables Pink/Purple Floral Rug | Wayfair
Threshold Global Trunk - Dark Brown
Coffee Tables, Decor Ideas, Dark Brown, Living Room, Storage Trunks, Master Bedrooms, Global Trunks, Families Room, Toys Storage
Threshold Global Trunk - Dark Brown. Replace coffee table with this
Threshold™ Global Trunk - Dark Brown --for family room
Threshold wood and brass bar cart | Target
Threshold Wood and Brass Finish Bar Cart #room designs #home decorating before and after #modern interior design #home design| http://awesomehandbags2516.blogspot.com
wood and brass bar cart // target home decor

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Des Plaines Pint & Click (Des Plaines, IL) | Meetup
Des Plaines Public L.
Hosted by Ariana H. and Wynn S.
Meet at The Beacon Tap (1374 Lee St, Des Plaines, IL 60018) for an evening of board games and socializing with old friends or new. We’ll have a variety of unique and easy to learn games on hand, but feel free to bring your own favorite game to share. Light appetizers will be served. Ages 21+
1374 Lee St. · Des Plaines, IL
Hosted by Ariana H.
Open Mic Night *in the Commons*
Are you a plugged-in pop culture fiend in Chicagoland who loves talking about the latest trends in books, movies, technology and everything in between? You should join Des Plaines Pint & Click, a new meetup for book discussions, tech talks, and serious shenanigans in and around Des Plaines. Led by two librarians from Des Plaines Public Library, Pint & Click is open to all who are interested in sharing and socializing over a pint with like-minded culture lovers.
Have ideas for future Pint & Click events or discussion topics? Let us know in the comments!
(Find us on Facebook (https://www.facebook.com/pintandclick) too. Sponsored by the Des Plaines Public Library.)
Urban Hippie Ande A.


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Patent US6841609 - Comprising inorganic oxide particles of a median particle size of 0.05-3 ... - Google PatentsSearch Images Maps Play YouTube News Gmail Drive More »Sign inAdvanced Patent SearchPatentsFormulations comprising novel porous metal oxide particles and binder are particularly suitable for ink receptive coatings, e.g., for ink jet papers and films. The metal oxide particles used in this application have a porous structure that differs significantly from the nonporous silica colloids. The...http://www.google.com/patents/US6841609?utm_source=gb-gplus-sharePatent US6841609 - Comprising inorganic oxide particles of a median particle size of 0.05-3 microns and a porosity of 0.5 cc/g pore volume of pores 600 angstrom or smaller and a binder; excellent ink absorption and glossy finishes; paper coating; ink jetsAdvanced Patent SearchPublication numberUS6841609 B2Publication typeGrantApplication numberUS 09/112,540Publication dateJan 11, 2005Filing dateJul 9, 1998Priority dateJul 9, 1998Fee statusPaidAlso published asCA2337193A1, CN1196599C, CN1328504A, EP1094953A1, US6780920, US7393571, US20030181566, US20030191226, US20040241425, WO2000002734A1Publication number09112540, 112540, US 6841609 B2, US 6841609B2, US-B2-6841609, US6841609 B2, US6841609B2InventorsDavid Monroe Chapman, Demetrius MichosOriginal AssigneeW. R. Grace & Co.-Conn.Export CitationBiBTeX, EndNote, RefManPatent Citations (82), Non-Patent Citations (3), Referenced by (11), Classifications (26), Legal Events (4) External Links: USPTO, USPTO Assignment, EspacenetComprising inorganic oxide particles of a median particle size of 0.05-3 microns and a porosity of 0.5 cc/g pore volume of pores 600 angstrom or smaller and a binder; excellent ink absorption and glossy finishes; paper coating; ink jets
The formulations of this invention comprise binder and porous inorganic oxide particles or pigments which have a median particle size in the range of 0.05 to about 3 microns. Unlike prior art colloidal particles, the particles of this invention have a porous structure such that at least about 0.5 cc/g of the pore volume is from pores having a pore size of 600 Å or less. Porosity from pores less than 600 Å is referred to herein as internal porosity, i.e., porosity present in the particles themselves. Indeed, the internal porosity is reflected by a �viscosity derived pore volume�, defined later below, of at least about 0.5 cc/g. There also are embodiments comprising silica gel particles in which at least about 0.7 cc/g and at least 0.9 cc/g of pore volume is from pores having sizes less than 600 Å. In these embodiments, at least 80% of the pore volume is from pores having pore sizes less than 300 Å.
η is the dispersion's viscosity η0 is the viscosity of the fluid in which the particles are dispersed Φ is the volume fraction of the suspension occupied by the particles a is the �intrinsic viscosity� (equal to 2.5 for spherical, or very low aspect ratio uncharged particles) b is the volume fraction at which the viscosity becomes infinite. A relationship (2) also exists between Φ and the mass loading (x) of particles in the suspension expressed as a mass fraction solids, and the particles skeletal density (ρs) and its apparent pore volume (PVα), referred to herein as the �viscosity derived pore volume�. Φ = ( 1 ρ s + PVa ) ρ fx 1 - x ( 1 - ρ f ρ s ) ( 2 ) where ρf is the density of the fluid phase.
Wet-milled Genesis� gel was slurried to approximately 20% solids by weight in deionized water and the pH was adjusted to about 8. The slurry was then wet milled using a Netzsch LMZ-11 mill (with 0.6-0.8 mm SEPR media) at 3.8 liters per minute. The milled slurry was then diluted to 14.9% solids with DI water using a Myers mixer.
Sample I�Hydrous Gel
η,η0 was determined using a Brookfield LVTD viscometer using a jacketed low viscosity cell controlled at 25.0 to 0.1� C., at a shear rate of 73.4/sec. α 2.5 assumed for spherical particles ρf 1.0 g/cc for water ρs skeletal density of inorganic oxide, e.g., 2.1 g/cc, for silica Example VI
The N2 BJH pore volume measured for the dispersions made in Example VI were compared and plotted against the PVa measured for those dispersions. This comparison is illustrated in FIG. 3. The dispersions were pH adjusted to 6, dried at 105� C. for about 16 hours, activated at 350� C. for two hours and then measured using BJH nitrogen porosimetry.
Glossy Paper Coatings�Preparation of Coatings with Improved Gloss Compared to Prior Art Silica Gels
48.5 g of finely divided, porous silica gel slurry (20.6 wt. % solids) was placed in a container equipped with an overhead stirrer. The slurry was acidified (2.8-3.5) with 1.0 N hydrochloric acid. In a separate container 2.3 ml of 1.0 N hydrochloric acid were diluted with 6.1 mL D.I. water and to that 0.5 g of 3-aminopropyltriethoxysilane (Dow Corning Z-6011) were added. This silane solution was added to the above porous silica gel slurry. To that 30.0 g of a polyvinyl alcohol solution (10 wt. % solids) was added. The pH of the mixture was readjusted to 2.8-3.5 with 1.0 N hydrochloric acid. A solution containing 3.75 g of 261� LV (40 wt. %; Calgon Corp.) diluted with D.I. water (6.0 g) was added to the above mixture. The final pH of the coating formulation was 2.8-3.5. PET transparent films were coated via depositing a 100μ wet film. After drying the resulting coating has a smooth, glossy appearance with very good printability using dye or pigmented inks.
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Du Pont De Nemours And CompanyFlocculate the pulp and filler fines using polysilicate microgel and water soluble cationic polymerUS4983369Nov 22, 1989Jan 8, 1991Allied-Signal Inc.Hydrolysis of silica precursor in alcohol, ammonia, water solutionUS4989794Jan 26, 1990Feb 5, 1991Alcan International LimitedMilling in liquid suspension classification, recyclingUS5030286Aug 14, 1989Jul 9, 1991Ppg Industries, Inc.High solids aqueous silica slurryUS5083712Dec 3, 1990Jan 28, 1992Alcan International LimitedContinuous milling, classificationUS5145811Jul 10, 1991Sep 8, 1992The Carborundum CompanyMetal oxide, inorganic fibersUS5190805Sep 20, 1991Mar 2, 1993Arkwright IncorporatedAnnotatable ink jet recording mediaUS5214085Feb 3, 1992May 25, 1993General Electric CompanyAbrasion-resistant coating compositions with improved weatherabilityUS5277888Jun 8, 1990Jan 11, 1994Merck Patent Gesellschaft Beschrankter HaftungDispersions of spherical inorganic particlesUS5278221May 4, 1992Jan 11, 1994Ici Americas Inc.Polyester film containing minute glass spheres and fumed silicaUS5318628Dec 4, 1992Jun 7, 1994Manfred R. KuehnleSynthetic, monodispersed color pigments for the coloration of media such as printing inks, and method and apparatus for making sameUS5320898Mar 17, 1993Jun 14, 1994Sanyo-Kokusaku Pulp Co., Ltd.Uppermost layer consists of synthetic silica pigments and binder; high glossUS5344489Nov 15, 1991Sep 6, 1994Manfred R. KuehnleSynthetic, monodispersed color pigments for the coloration of media such as printing inks, and method and apparatus for making sameUS5372884 *Jul 19, 1993Dec 13, 1994Mitsubishi Paper Mills LimitedInk jet recording sheetUS5403955 *Apr 28, 1994Apr 4, 1995Minnesota Mining And Manufacturing CompanyBased upon polyethylenimine backbone with either pendant phosphonium or quaternized nitrogen compoundsUS5420190Nov 28, 1991May 30, 1995Ecc International LimitedPaper coatingUS5494759Jun 17, 1994Feb 27, 1996Felix Schoeller Jr. Foto-Und Spezialpapiere Gmbh & Co. 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GRACE & CO.-CONN.;REEL/FRAME:032159/0384Effective date: 20140203Jul 11, 2012FPAYFee paymentYear of fee payment: 8Jul 11, 2008FPAYFee paymentYear of fee payment: 4Dec 6, 2004ASAssignmentOwner name: W. R. GRACE & CO.-CONN., MARYLANDFree format text: ASSIGNMENT OF ASSIGNORS INTEREST;ASSIGNORS:CHAPMAN, DAVID MONROE;MICHOS, DEMETRIUS;REEL/FRAME:016044/0048Effective date: 19990617Owner name: W. R. GRACE & CO.-CONN. 7500 GRACE DRIVECOLUMBIA,Free format text: ASSIGNMENT OF ASSIGNORS INTEREST;ASSIGNORS:CHAPMAN, DAVID MONROE /AR;REEL/FRAME:016044/0048RotateOriginal ImageGoogle Home - Sitemap - USPTO Bulk Downloads - Privacy Policy - Terms of Service - About Google Patents - Send FeedbackData provided by IFI CLAIMS Patent Services

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Top 10 Astun Hostels | Expedia.com
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Situated in Jaca, this hostel is within a 10-minute walk of Sarsa Hermitage, Clock Tower, and Diocesan Museum of Jaca - Romanesque Art. Jaca Cathedral and Ciudadela ...…Situated in Jaca, this hostel is within a 10-minute walk of Sarsa Hermitage, Clock Tower, and Diocesan Museum of Jaca - Romanesque Art. Jaca Cathedral and Ciudadela ...WWW…
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Situated near the boardwalk, this hostel is 0.1 mi (0.1 km) from Pyrenees National Park and 2.4 mi (3.9 km) from Les Fermiers Basco-Béarnais. Church of Our Lady ...…Situated near the boardwalk, this hostel is 0.1 mi (0.1 km) from Pyrenees National Park and 2.4 mi (3.9 km) from Les Fermiers Basco-Béarnais. Church of Our Lady ...WWW…
Hostels and More in Astun
If you have a hard time finding a hostel in Astun, there are 49 lodging choices within a 10-mile radius, and we can help you pick one that suits you. With the budget-friendly options here, you can cut down your spending on overnight costs and save more money for fun things to do during your vacation.
Resort Balneario de Panticosa - 14.2 mi (22.8 km) from the heart of Astun. Guests can enjoy free WiFi, a restaurant, and a bar at this hotel.
Hotel Oroel - 16.4 mi (26.4 km) from the heart of Astun. Property features at this hotel include free WiFi and a restaurant.
Hotel Eurostars Reina Felicia - 17.3 mi (27.8 km) from the heart of Astun. Guests can enjoy free WiFi, a restaurant, and a bar at this hostel.
Apartahotel & Spa Jacetania - 15.9 mi (25.6 km) from the heart of Astun. Property features at this hotel include free WiFi, a restaurant, and a bar.
Gran Hotel De Jaca - 16.8 mi (27.1 km) from the heart of Astun. Property features at this hotel include free breakfast, free WiFi, and a restaurant.
When Is the Best Time to Visit Astun?
What Can I Do in Astun?
Should I stay in a hostel in Astun?
If you have a hard time finding a hostel in Astun, there are 108 lodging choices within a 10-mile radius, and we can help you pick one that suits you. With the budget-friendly options here, you can cut down your spending on overnight costs and save more money for fun things to do during your vacation.
What are the best hostels in Astun?
Our guests like these accommodations in the area, and they may offer reasonable nightly rates: HG Alto Aragón - 7.7 mi (12.4 km) from the heart of Astun. You can take advantage of free WiFi, free parking, and a restaurant at this hostel. Resort Balneario de Panticosa - 14.2 mi (22.8 km) from the heart of Astun. Guests can enjoy free parking and tour/ticket assistance at this apartment. Gran Hotel De Jaca - 16.8 mi (27.1 km) from the heart of Astun. Guests can enjoy free WiFi, free parking, and a restaurant at this hostal. Hotel Santa Cristina - 2.9 mi (4.7 km) from the heart of Astun. You can take advantage of free breakfast, free WiFi, and a restaurant at this hotel. Abba Formigal Hotel - 7.8 mi (12.6 km) from the heart of Astun. Guests can enjoy free WiFi, a restaurant, and an elevator at this hotel.
Good weather’s definitely a plus when you want to venture out and explore, so here’s some information that might be helpful: The hottest months are usually August and July with an average temp of 76°F, while the coldest months are January and February with an average of 35°F. Average annual rainfall for Astun is 26.20 inches.
What is there to see and do in Astun?
In general, Astun is known for its skiing. Top attractions include Formigal Ski Resort and Gourette Ski Resort. Get out into nature with places like Le Petit Train d’Artouste, Hecho Valley, and Pyrenees National Park. Cultural attractions include Abbey of San Pedro de Siresa and Casa Mazo Ethnological Museum.
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Angels Don't Play This Haarp: Advances in Tesla Technology by Dr. Nick Begich, Jeane Manning - New, Rare & Used Books Online at Alibris Marketplace
Angels Don't Play This Haarp: Advances in Tesla Technology	by
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Title: Angels Don't Play This Haarp
Reviews of Angels Don't Play This Haarp: Advances in Tesla Technology
on Jul 29, 2010
an eye opener, i hope others read this book...good book for those who are all about new age information
Chilling Information
by Derick P
on Jul 16, 2010
HAARP could be called the end of the world machine....it is that powerful. It is not overseen by any independent body.
It is being trialled...be aware.
Everyone should be warned.
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Science > Magnetism
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Oct 08, 2019, 11:08 ET
During live video sessions, both customers and technicians can place annotations over the video stream to communicate specific issues, classify information for training purposes, or highlight a technical requirement. Annotations can be used either by placing arrows that point to targets, or free hand drawings.
IDrive Launches IDrive Cloud - Enterprise Class Cloud Object...

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Patent US7046789 - TracM-task and resource automation for call center management - Google PatentsSearch Images Maps Play YouTube News Gmail Drive More »Sign inAdvanced Patent SearchPatentsA relationship call center management system and method is used in a call center by a call center manager or supervisor. The relationship management system and method permits call center resources to be grouped into relationship profiles. A relationship key field corresponding to the relationship profiles...http://www.google.com/patents/US7046789?utm_source=gb-gplus-sharePatent US7046789 - TracM-task and resource automation for call center managementAdvanced Patent SearchPublication numberUS7046789 B1Publication typeGrantApplication numberUS 09/431,017Publication dateMay 16, 2006Filing dateNov 1, 1999Priority dateNov 1, 1999Fee statusPaidPublication number09431017, 431017, US 7046789 B1, US 7046789B1, US-B1-7046789, US7046789 B1, US7046789B1InventorsClare M. Anderson, Andrew J. Browne, Thomas M. Chamberlain, Robert L. Cox, Jr., Michael P. WalshOriginal AssigneeAspect Software, InccExport CitationBiBTeX, EndNote, RefManPatent Citations (7), Referenced by (17), Classifications (11), Legal Events (15) External Links: USPTO, USPTO Assignment, EspacenetTracM-task and resource automation for call center managementUS 7046789 B1Abstract A relationship call center management system and method is used in a call center by a call center manager or supervisor. The relationship management system and method permits call center resources to be grouped into relationship profiles. A relationship key field corresponding to the relationship profiles is then used to organize and display statistics within the call center. A strategy and action management system and method permits the user to build customized actions and to create strategy profiles including one or more user-defined goal thresholds and assigned actions to take place when the goal thresholds are met. A statistics display system presents the call center statistics in different user-defined views, for example, corresponding to one of the relationship profiles. The statistics display system also monitors the statistics and provides an indication to the user when the user-defined goal thresholds have not been met.
FIELD OF THE INVENTION The present invention relates to telephone call centers and more particularly, relates to a system and method for managing a call center's task and resources using a relationship based system and method.
BACKGROUND OF THE INVENTION A growing number of companies have begun using call centers to handle interactions or communications between customers and potential customers by way of telephone. These call centers provide inbound services, for example, to handle queries from customers to customer service representatives (CSR), and outbound services for managing outbound telephone calls to potential customers for telemarketing and to existing customers for collections, or blended inbound and outbound services. The size of these call centers have increased with companies recognizing the competitive advantage provided by such call centers.
A call center management system 26 monitors and manages the call center activities, resources and overall performance and provides a call center manager with call center statistics. The call center management system 26 typically includes one or more servers using a WINDOWS 95/98 or NT operating system or a UNIX-based operating system and including software for managing the call center. One example of call center management software is available from Davox Corporation under the name SMART MANAGEMENT CENTER� (or RESOURCE AND PERFORMANCE MANAGER�). The components or resources of the call center 10 are typically interconnected using a local area network (LAN) 28, such as an ethernet.
The best of the current call center consoles, such as the SMART MANAGEMENT CENTER� available from Davox, attempt to automate some of the system's actions in response to system occurrences. One example includes software available from Davox under the name ALERT MANAGER�. The ALERT MANAGER� software permits a call center manager to specify a threshold for performance and have the system take an action or notify the manager when that threshold is not being met. This and other such action management systems include a predefined group of call center statistics but do not permit the manager to customize either the type of measurement of the specific action or series of actions to take place. Although the systems are capable of taking an action without intervention, these actions are simple reactions to singular predefined events, and the user typically cannot modify the events or add new events.
Accordingly, a system is needed in which call center managers have the ability to define relationships, for example, by building and assigning relationships to call center resources, such as queues, campaigns, agents and devices. A need further exists for a management system that can be incorporated into an existing call center console such as the RESOURCE AND PERFORMANCE MANAGER� available from Davox Corporation, to enhance it with an interpretive and relational view and to add the ability to define action strategies, resulting in an interactive system instead of a static console view.
SUMMARY OF THE INVENTION The present invention features a computer implemented method of managing a call center using relationships. The call center includes a plurality of resources for handling telephone calls and other communication contacts. According to the method, call center resource data corresponding to the resources within the call center is established. The resources are presented to the user, and user selections of selected resources are received. The selected resources are then assigned to a relationship profile. A relationship key field corresponding to the relationship profile is then assigned to the call center resources data for each of the selected resources assigned to the relationship profile. The relationship key field is used to manage the call center, for example, by controlling the views presenting call center data and by controlling the definition of call center strategies.
FIGS. 11�17 are screen shots of the user interface for the queue statistics display, according to one embodiment of the present invention; and
FIGS. 18�22 are screen shots of the user interface for the agent statistics display, according to one embodiment of the present invention.
DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENT The call center management system 30, FIG. 2, according to the present invention, includes a relationship management system 32, a strategy and action management system 34, and a statistics monitoring and display system 36. The systems 32, 34, 36 are preferably implemented as software on one or more computers in a call center 10 (FIG. 1). In one example, one or more of the systems 32, 34, 36 are incorporated into an existing call center management system 26 such as the software available from Davox Corporation under the name RESOURCE AND PERFORMANCE MANAGER and running on a PC platform in a WINDOWS 95/98 or WINDOWS NT operating system environment. One or more of the systems 32, 34, and 36 can also be used with other types of call centers and call center management software operating on other hardware platforms with other types of operating systems. The call center management system 30 of the present invention is typically used by a call center manager, supervisor, or administrator, collectively referred to herein as the user.
The strategy profiles can also be assigned, for example, based upon a day, a time of day, or a relationship profile. When a strategy profile is assigned to a relationship profile, the goals defined within that strategy profile will apply to the resources within to the assigned relationship profile. For example, if several queues are defined as belonging to a �customer service gold� relationship profile, a �customer service gold� strategy profile can be created with goals (e.g., e-mail returned within 4 hrs., calls answered within 8 sec., and faxes returned within 20 min.) that apply to the queues within the �customer service gold� relationship profile. If a new queue is added to the relationship profile, the new queue will have the same strategy assigned to that relationship profile. If the overall strategy assigned to the relationship profile is not appropriate for a particular resource within the relationship profile, an individual strategy can be devined for that resource.
The strategy manager 58 can also define strategy profiles that apply to resources across different relationships. For example, a �Monday� strategy profile can be defined that gives inbound phone calls the highest priority regardless of whether the inbound queues belong to the �customer service gold� relationship profile. As described in greater detail below, the statistics can then be viewed according to the relationship profile, thereby allowing the user to see how the �Monday� strategy profile affects the queues assigned to the �customer service gold� relationship profile. This permits a multi-dimensional view of the contact center.
One method of organizing and presenting call center statistics, according to the present invention, is shown in FIGS. 6 and 7. According to this method, the call center statistics data 62 is collected, step 302, for example, using conventional techniques for collecting statistics in a call center. Upon activation by a user, the statistics display manager 64 opens and displays a graphical user interface, step 304. According to the present invention, two basic types of statistics can be displayed�queue statistics and agent statistics.
According to the exemplary embodiment, the graphical user interface includes one or more queue statistics windows or screens 100, 110, 112, FIGS. 11�17, for displaying queue statistics in different formats and levels of detail. A summary queue statistics screen 100 displays statistics according to call center tasks, for example, inbound, outbound, e-mail and web chat, and permits the user to view the overall performance of the call center. The statistics data corresponding to the call center tasks are displayed in appropriate call center task regions 102, for example, in tabular format, within the summary queue statistics screen 100. The statistics can include current statistics updated in regular time intervals (e.g., 1 min.) as well as daily statistics accumulated throughout the day and updated daily.
According to the exemplary embodiment, the graphical user interface also includes one or more agent statistics windows or screens 120, FIGS. 18�22, for displaying agent statistics in various formats and levels of detail. An agent statistics summary screen 120 permits the user to view agent activity. The agent statistics are displayed in an agent statistics display region 122, for example, in tabular format. The agent statistics can be displayed as per agent hour statistics and daily agent statistics.
Service Level Statistics Service Level�Percentage of calls answered within a predefined number of seconds (near real time interval).
Number of Calls Abandoned from Queue�Number of calls that reached the queue and the customer hung up (real time interval).
Percent of Calls Abandoned From Queue�Number of calls that reached the queue and the customer hung up/Total calls (real time interval).
Percent of Calls Abandoned While Ringing�Number of calls that the customer hung up while the phone was ringing (real time interval).
Number of Calls Abandoned While On Hold�Number of calls that the agent put on hold and the customer hung up (real time interval).
Percent of Calls While On Hold�Number of calls that the agent put on hold and the customer hung up/Total calls (real time interval).
Number of Calls Defaulted�Number of calls in a queue that took the default route (near real time interval).
Percent of Calls Defaulted�Number of calls in queue that took the default route/Total calls (near real time interval).
Average Speed Of Answer�Time from PBX arrival to agent answer for all calls/Total calls (real time interval).
Age of Oldest Call In Seconds/Minutes�Time of call currently in queue for the longest period of time (real time interval).
Average Time In Queue�Only track for calls that are in a queue longer than 1 second�Time from queue arrival to agent answer for all calls/Total calls (real time interval).
Volume Statistics Total Calls�Number of calls that were delivered to the queue (near real time interval).
Number of Agent Transfers Within Queue�Number of calls transferred within the same queue (near real time interval).
Percent of Agent Transfers Within Queue�Number of calls transferred within the same queue/Total calls (near real time interval).
Number of Agent Transfers Out Of The Queue�Number of calls transferred outside the queue the call is currently in (near real time interval).
Percent of Agent Transfers Out Of Queue�Number of calls transferred outside the queue the call is currently in/Total calls (near real time interval).
Number of Agent Transfers Off Premise�Number of calls that are transferred to a number outside the switch (near real time interval).
Percent of Agent Transferred Off Premise�Number of calls that are transferred to a number outside the switch/Total calls (near real time interval).
Number of Calls In Queue�Total number of calls currently in queue (real time interval).
Agent Queue Statistics Average Agent Talk Time�Time from call answer to call hang up for all calls/Total calls (near real time interval).
Average Agent Wrap Time (After Call Work)�Time from call hang up to receipt of termination code for all calls/Total calls (near real time interval).
Average Agent Idle (Ready) Time�Time agents in ready state not on a call for all calls/Total calls (near real time interval).
Number of Agents Currently Logged In�Number of agents logged in to this queue (real time interval).
Number of Agents In Idle (Ready) State�Number of agents logged in and ready to take calls (real time interval).
Number of Agents In Talk State (After Call Work)�Number of agents currently on a call (real time interval).
Number of Agents in Wrap (Busy) State�Number of agents currently in the after call work state (real time interval).
Number of Agents Allocated To Blend�Number of agents not available to this application because they have been systematically moved to a blend application (real time interval).
Percent of Agents Allocated To Blend�Number of agents not available to this application because they have been systematically moved to a blend application/Total agents (near real time interval).
Results Conversion Rate�Number of calls that result in �N�s termination codes, where �N�s is defined by the customer/Total calls��N�s result codes (near real time interval).
Total �N� Results�Number of calls that result in �N�s termination code, where �N�s is defined by the customer. �N� can be one or multiple result codes. Groupings to be defined by the customer (real time interval).
�N� Results Per Agent Hour�Total results/Agent hours (near real time interval).
Total Dollars�Dollars assigned to total results. Dollars will be definable by the customer by result code. The field will be populated at call completion by the agent client software (near real time interval).
Dollars Per Agent Hour�Total dollars/Agent hours (near real time interval).
Routing Statistics ANI Hit Rate�Number of on calls that Ensemble was able to route based on ANI/Total inbound calls (real time).
DNIS Routing Rate�Number of inbound calls that Ensemble was able to route based on DNIS/Total inbound calls (real time).
Customer Profile dbase (CPdb) outing Rate�Number of inbound calls that Ensemble was able to route based on information contained in the CPdb/Total inbound calls (real time).
Legacy Host Look-Up Routing Rate�Number of in calls that Ensemble was able to route based on information contained in call center's Legacy Host dbase/Total inbound calls (real time).
IVR Routing Rate�Number of in calls that Ensemble was able to route based on information gathered when call was handled by IVR/Total in calls (real time).
IVR Statistics IVR Calls�Number of calls handled by the IVR (near real time).
Total Time In IVR�The amount time the IVR handled the inbound call (near real time).
IVR Abandon Calls�Number of calls that abandon will handled by the IVR (near real time).
Percentage of IVR Abandon Calls�Number of calls that abandon while handled by the IVR/Total IVR calls (near real time).
Total Time In IVR Before Abandon�The amount of time that the IVR was handling the call before the call aborted (near real time).
IVR Transfers�Number of calls that enter the IVR and for some reason caller requested to be transferred to a live agent (near real time).
Percentage of IVR Abandon Calls�Number of calls that enter the IVR.
Total Time In IVR Before Transfer�The amount of time the IVR handled the inbound call before the IVR transferred the call (near real time).
IVR Success Rate�Number of IVR calls that resulted in a successful transaction, such as prompted caller for their SS# and transferred the call to agent pool or handled the inbound call without transferring the call to an agent. A successful transaction is a termination code that is assigned as �Success�, similar to terminations code that are classified as contacts in the outbound world (near real time).
IVR Termination Codes�An individual termination code sent to Davox indicating that disposition of each call within the IVR.
Time Statistics State�Displays the current agent state Out Talk, Out Idle, Out Wrap, In Talk, In Idle, In After Call Work, Email Correspondence, Web Chart (real time update).
Logged In�Agent's total time logged into the system (near real time).
Total Talk�Agent's total talk time for all tasks (near real time).
Total Idle�Agent's total time spent in idle state for all tasks (near real time).
Total After Call Work�Agent's total time spent in After Call Work state for all task (near real time).
Total Aux Work�Agent's total time spent in Aux Work state (near real time).
Percentage of Agent Time Working Inbound�Agent's total time handling outbound calls/Logged In Time (near real time).
Percentage of Agent time Working Outbound�Agent's total time handling outbound calls/Logged In Time (near real time).
Percentage of Agent Time Working Email�Agent's total time handling E-mails/Logged In Time (near real time).
Outbound Talk�Agent's total talk time when handling outbound calls (near real time).
Outbound Idle�Agent's total idle time when handling outbound calls (near real time).
Outbound After Call Work�Agent's total time spent in After Call Work state for outbound calls (near real time).
Inbound Talk�Agent's total talk time when handling inbound calls (near real time).
Inbound Idle�Agent's total idle time when handling inbound calls (near real time).
Inbound After Call Work�Agent's total time spent in After Call Work state for inbound calls (near real time).
Email Correspondence�Agent's total time spent corresponding to E-mails (near real time).
Web Chat Time�Agent's total time spend interacting with customers via Web Chat (near real time).
Scheduled Break 1�Total time agent spent on break 1 (near real time).
Scheduled Break 2�Total time agent spent on break 2 (near real time).
Scheduled Break 3�Total time agent spent on break 3 (near real time).
Volume Statistics Total Calls�Number of calls that were delivered to the agent for all Tasks (real time).
Inbound Calls�Number of inbound calls that were delivered to the agent (real time).
Outbound Calls�Number of outbound calls that were delivered to the agent (real time).
E-mails'�Number of E-mails that were delivered to the agent (real time).
Percentage of Inbound Calls Worked�Number of inbound calls that were delivered to the agent/Total Calls (real time).
Percentage of Outbound Calls Worked�Number of outbound calls that were delivered to the agent/Total Calls (real time).
Percentage of E-mails Worked�Number of E-mails that were delivered to the agent/Total Calls (real time).
Number of Inbound Calls Transferred Within Queue�Number of inbound calls that the agent transferred within the queue (real time).
Percentage of Inbound Calls Transferred Within Queue�Number of inbound calls that the agent transferred within the queue/Total inbound calls (real time).
Number of Inbound Calls Transferred Out of the Queue�Number of inbound calls that the agent transferred out of the queue (real time).
Percentage of Inbound Calls Transferred Out of Queue�Number of inbound calls that the agent transferred out of queue/Total inbound calls (real time).
Percentage of Inbound Calls Transferred�Number of inbound calls that the agent transferred/Total inbound calls (real time).
Number of Inbound Calls Transferred Off premise�Number of inbound calls that the agent transferred off premise (real time).
Percentage of Inbound Calls Transferred Off Premise�Number of inbound calls that the agent transferred off premise/Total inbound calls (real time).
Number of Outbound Calls Transferred�Number of outbound calls that the agent transferred (real time).
Percentage of Outbound Calls Transferred�Number of calls that the agent transferred/Total outbound calls (real time).
Results Statistics Conversion Rate�Number of calls that result in �N�s termination codes, where �N� is defined by the customer/Total calls��N�s result codes (real time).
Total �N� Results�Number of calls that result in �N� termination codes, where �N�s is defined by the customer. �N� can be one or multiple result codes. Groupings to be defined by the customer (real time).
�N� Results Per Agent Hour�Total results/Agent hours (real time).
Total Dollars�Dollars assigned to total results. Dollars will be definable by the user by result code. The field will be populated at call completion by the agent client software (real time).
Dollars Per Agent Hour�Total dollars/agent hours (real time).
In the exemplary embodiment, the queue statistics interface provides two basic view formats or levels of statistical information, summary and detail. The queue statistics summary screen 100 (as shown in FIG. 11) provides a global view of all activity in the call center. The statistics detail screens 116, FIGS. 14�17, provide an in-depth view into a specific call center task in a graphical format. The queue statistics summary screen 100 preferably includes icons 108 associated with statistics, for example, associated with each queue within the inbound tasks and with each campaign within the outbound tasks. The icons 108 provide a link to the queue statistics detail screens 116 for the associated statistics.
When the detail graphic icon 108 is selected for a particular queue or campaign, the detail information for that queue or campaign will be displayed in a graphical format in separate queue statistics detail screens 116 a�116 d (FIGS. 14�17). The queue statistics detail screens 116 a�116 d initially display graphical representations of the statistics according to the viewing option set in the summary queue statistics window 100. Within each of the queue statistics detail screens 116 a�116 d, the user can change the viewing option and the statistics and graphical format will change accordingly. For example, the service level viewing option is shown in the window 116 a (FIG. 14), the agent viewing option is shown in the window 116 b (FIG. 15), and the volume viewing option is shown in window 116 c (FIG. 16).
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