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Patent US6453038 - System for integrating agent database access skills in call center agent ... - Google PatentsSearch Images Maps Play YouTube News Gmail Drive More »Sign inAdvanced Patent SearchPatentsThe system for integrating agent database access skills in call center agent assignment applications dynamically generates data indicative of an agent's effective skill level by mapping the agent's acquired skills into their augmented skills representative of their ability to use the various automated...http://www.google.com/patents/US6453038?utm_source=gb-gplus-sharePatent US6453038 - System for integrating agent database access skills in call center agent assignment applicationsAdvanced Patent SearchPublication numberUS6453038 B1Publication typeGrantApplication numberUS 09/586,168Publication dateSep 17, 2002Filing dateJun 1, 2000Priority dateJun 3, 1998Fee statusPaidAlso published asUS6233332, US6690788, US6704410Publication number09586168, 586168, US 6453038 B1, US 6453038B1, US-B1-6453038, US6453038 B1, US6453038B1InventorsKeith R. McFarlane, Andrew Derek Flockhart, Lucinda M. Sanders, Paul L. Richman, Darryl J. MaxwellOriginal AssigneeAvaya Technology Corp.Export CitationBiBTeX, EndNote, RefManPatent Citations (12), Referenced by (103), Classifications (9), Legal Events (11) External Links: USPTO, USPTO Assignment, EspacenetSystem for integrating agent database access skills in call center agent assignment applications
work flow based call routing using said identified service need to assist in the call navigation to said selected one of said plurality of agents. 13. The method of operating a communications management system of claim 12 wherein said step of rules based call routing comprises:
managing operation of said plurality of agents; and processing customer-specific data to adapt the operation of said communications management system to most effectively match the preferences of said customer. 14. The method of operating a communications management system of claim 10 wherein said step of selecting comprises:
maintaining data comprising a mapping of agent experience, agent ability to use said at least one automated resource, and a plurality of classes of service needs to data indicative of an augmented agent skill level. 15. The method of operating a communications management system of claim 9 wherein said step of selecting further comprises:
analyzing availability of said plurality of agents having skills appropriate to said determined service need.
This application is a continuation in part of U.S. patent application Ser. No: 09/089,788 filed on Jun. 3, 1998 now U.S. Pat. No. 6,233,332 and titled �System for Context Based Media Independent Communications Processing� and is related to an application titled �System for Automatically Assigning Skill Levels to Multiple Skilled Agents in Call Center Agent Assignment Applications,� which is filed on the same date as the present application.
This invention relates to call processing systems and, in particular, to a call center call routing process that utilizes: the identity of the calling party, the call context as well as a measurement of the effective agent skill level, comprising both the acquired and augmented skills of the various agents who staff the call center, to route the call to a destination call center agent in a manner that is appropriate to the contact, with the agent skill level being automatically updated on a dynamic basis.
An incoming contact to a call center is traditionally processed through hunt groups to a selected one of a plurality of splits, each of which comprises a plurality of hard wired telephones wired into a queue. An improvement over this hard wired call distribution system comprises a universal work queue for agents, which enables the call center system administrator to adjust the assignment of the incoming call connections for each agent or group of agents while also monitoring call center statistics. Also, the agents who staff the call center are not dedicated to processing only a single type of contact, but can receive incoming calls of varying types, as their determined skill permits. The various agents and automated information sources available to the call center customer are dynamically incorporated into the communication connection on an as needed basis in order to serve the needs of the calling party.
In particular, the call center can be equipped with one or more automated resources that assist the agent in performing their assigned task. These automated resources are characterized by many different terms such as: automated knowledge access tools, knowledge management, knowledge base, guided problem solving tools, databases, expert systems, interactive diagnostic tools, and the like, which automated resources enable the agent to more efficiently analyze the calling party request and obtain closure with regard to providing the information and/or service necessary to satisfy the calling party, which actions are termed �fulfillment� herein. The use of automated resources adds another dimension to the entire agent management process, since some agents have acquired their skills via experience and may not be adept at the use of the automated resources, while other agents are expert in their use of the automated resources while they do not have extensive experience in the topic area. Thus, the determination of the effective agent skill is a combination of the agent's acquired skills, based upon actual experience, and the agent's ability to use the each of the various automated resources that are part of the call center system, termed �augmented skill� herein. Existing call centers do not account for this additional dimension of agent management relating to augmented skills and the present systems use a simple multiple level skill assignment paradigm to differentiate only the agents' acquired skills in performing their assigned tasks.
The above described problems are solved and a technical advance achieved by the present system for integrating agent database access skills in call center agent assignment applications, which dynamically generates data indicative of an agent's effective skill level by mapping the agent's acquired skills into their augmented skills representative of their ability to use the various automated resources that are required to satisfy the customer's request. The determined effective skill level is automatically updated as changes in the agent's effective skills are measured and used by an intelligent work distribution system to make most effective use of the agents and their available skills.
In particular, in order to distribute work among the agents based upon agent skill levels, there must be a measure of each agent's competence with a particular skill. This is presently done with acquired skills, but not with augmented skills. The use of automated automated resources in a call center environment is beneficial to the operator of the call center in that it reduces the cost of training customer agents and improves the overall effectiveness of the customer service agents. Thus, the pool of agents can be divided into categories of those who must use the guided problem solving tool to service a customer request, those who can address issues beyond the scope of the guided problem solving tool, and those who exhibit various levels of efficacy in using the guided problem solving tool. The granularity applied to each of these categories is a function of how the metric can be quantified and the need to have a predetermined number of skill levels to differentiate among the agents. The system for integrating agent database access skills in call center agent assignment applications automatically computes an agent's effective skill level, which is a term used herein to describe a metric indicative of the agent's overall knowledge management competence consisting of both acquired skills and augmented skills.
The present system weights an agent's acquired skill level for a particular task by use of a weighting factor that is a measure of the agent's augmented skill level consisting of the agent's ability to use a guided problem solving tool. For example, the agent skill level associated with the use of a particular automated resource can be mapped to an effective skill level in a particular subject matter. The system automatically reevaluates and reassigns the skill levels for the agents with regard to the fulfillment process. There are numerous techniques that can be used to automatically update agent skill levels, including but not limited to:
Thus, the present system for integrating agent database access skills in call center agent assignment applications dynamically generates data indicative of an agent's effective skill level by mapping the agent's experience skills into their ability to use the various automated resources that are required to satisfy the customer's request. The determined effective skill level is automatically updated as changes in the agent's effective skills are measured and used by an intelligent work distribution system to make most effective use of the agents and their available skills.
FIG. 1 illustrates in block diagram form the preferred embodiment of a call center architecture which incorporates the system for integrating agent database access skills in call center agent assignment applications;
FIG. 3 illustrates in flow diagram form the operation of the call center of FIG. 1 in the processing of a typical call connection, using the system for integrating agent database access skills in call center agent assignment applications;
FIG. 6 illustrates in tabular form the typical data structure used in the system for integrating agent database access skills in call center agent assignment applications for managing effective agent skill assignments.
The system for integrating agent database access skills in call center agent assignment applications dynamically generates data indicative of an agent's effective skill level by mapping the agent's acquired skills into their augmented skills representative of their ability to use the various automated resources that are required to satisfy the customer's request. The determined effective skill level is automatically updated as changes in the agent's effective skills are measured and used by an intelligent work distribution system to make most effective use of the agents and their available skills. In order to simplify this description, the following description in voice-centric, although it is evident that contacts with the call center can be made via other media, including the Internet, private networks, cellular communication systems, and the like.
The call center processing of an incoming contact to completion can be divided into three identifiable functions. The first function represents the segmentation phase where the call center identifies customers and determines a quality of service to be provided to this customer. The customer identity is typically determined via Automatic Number Identification data received from the central office that serves the calling party and/or the use of an Interactive Voice Response system to collect data from the calling party. The call center may also use the customer identity to compute a customer lifetime value, which is an indication of the value of this customer to the operator of the call center. The second function comprises resource selection, wherein the call center selects an agent from the pool of agents, using data from any of a number of sources to identify the service needed by the calling party, such as data indicative of the dialed number (where the call center maintains a plurality of listed directory numbers for the each of the various services provided), data from the Interactive Voice Response system indicative of a calling party selection of a desired destination or desired service, and/or data from databases maintained in the call center indicative of the calling party's previous interactions with the call center, which data can be used to extrapolate the calling party's history to predict the service presently required. The identified service request is mapped to a selected agent in the pool of agents as a function of agent skill level, agent availability, customer value, and various other factors. Finally, the third function comprises a fulfillment phase wherein the calling party is connected with a selected agent who performs requested function, using the agent's acquired and/or augmented skills.
In order to provide a context for the present system for integrating agent database access skills in call center agent assignment applications, the call center disclosed in the above-noted patent application titled �System for Context Based Media Independent Communications Processing� is used as an example of a call center. However, the use of this call center system is not intended to limit the applicability of the present system for integrating agent database access skills in call center agent assignment applications to other call centers and other communication systems, since the applicability of the concepts disclosed herein are not limited to the particular application disclosed herein.
FIG. 1 illustrates in block diagram form the preferred embodiment of a call center architecture which includes the system for integrating agent database access skills in call center agent assignment applications. A call center 100 comprises an automated call management system where customers can access information regarding products and services that are offered by the call center operator. The call center 100 is generally staffed by a number of agents 304-306 who answer queries from the customers, provide information, and take customer orders, as well as optional recorded information sources TS, and the like. The call center 100 is connected to a plurality of lines T1-Tn of the Public Telephone Switched Network PTSN, which serves to interconnect a plurality of subscribers to each other and to the call center 100. The subscribers can be equipped with rotary dial telephones DS1-DSm, or touch-tone telephones DT1-DTk. The call center 100 includes a call routing controller 108 that is equipped with an intelligent work distribution system, termed a �process engine 120� herein, to manage the call assignment to agents as described below. In addition, the call center 100 includes a call center manager 109 that functions to regulate the agent skill assignment and overall operation of the call center 100, such as assignment of thresholds, setting of call management parameters, setting of agent monitoring statistics, and the like.
FIG. 2 illustrates in block diagram form the preferred embodiment of a call center call routing controller 108 that uses a work router, such as a rules-based call management paradigm to obtain data from and control the operation of the various communication facilities that serve to implement the call connections. As described in the above-noted patent application titled �System for Context Based Media Independent Communications Processing,� calls can be placed to the call center 100 with more than one medium and media can be added to or dropped from the communication connection at any time during a contact. The call center 100 functions to selectively interconnect the plurality of customers with the information and services that are provided by the call center 100. To accomplish this function, the incoming call from a customer must be routed in an appropriate and efficient manner through the call center architecture. The rules-based call routing processor 108 operates a process engine 120 to enable the customer to provide data, either actively or passively, to define the optimal route through the call center 100 to obtain the services desired by this customer in a customer-specific manner. The work flow-based call routing process 108 collects data from the various elements used to implement the call center and also provides data to regulate the operation of the call center elements by use of the process engine 120.
The fourth layer of the hierarchy comprises the Fulfilling Layer 204 which represents the physical apparatus and business process used by the call center to serve the call connection. These include: interactive response, live agent, Web server, FAX back, voice message. The rules-based call routing process directs the incoming contact, absent specific selections by the customer, to an appropriate one of these options to thereby create a pseudo personal connection, where the customer has their incoming contact processed in a manner that is of greatest interest to this particular customer. This personalization includes the use of call context information, so the serving agent can provide a personalized response, having had access to the context of this particular customer displayed at the time the incoming contact is connected to the agent's terminal.
The final layer of the hierarchy comprises the Information Layer 205 that comprises the associated information processing systems that function to provide the goods and services to the customer. These include: customer database, communication context database, order entry scripts, forms, Web pages, customer billing information, back office fulfilment, contact context data input by the agents in response to contact context changes occasioned by the customer, and the like. These databases are typically resident in a plurality of independently operational data processors.
FIGS. 4 and 5 illustrate in block diagram form the architecture of the process engine data 400 and the process engine 120, respectively, for the call center example of FIG. 3 in the processing of a typical call connection. In FIG. 4, the data 400 typically contained in the process engine 120 is divided into a number of categories. The first category is the Identification Data 401 that can be used to assist in the identification of the calling customer. This data represents the information that is available as a result of the calling customer creating a physical call connection to the call center system 100 via some selected communication medium, and is contained in the call context. This data can be caller identification if the calling customer is using a voice line connection from a telephone station set TEL1, TEL2, or E-Mail address if accessing the system via a personal computer 300 and a shared communication network such as an Intranet or the Internet. The second category of rules data comprises the Qualification Data 402 that identifies the importance of this calling customer to the operator of the call center 100. Thus, the customer identification data is used to access account information contained in the database 107 to provide further information that relates to the specific needs of this calling customer. Therefore, the calling customer can be identified as a �high value� customer based upon past volume of sales transactions and may also be identified as the recipient of special discount offers. The third category of rules data comprises Circumstances Data 403 that may impact on the processing of this call connection. Thus, the prior contact activity for this calling customer may be an important indicator of the type of service that they should receive. The fourth category of rules data comprises the Efficiency Context Data 404 for the call center 100. This data relates to the present state of operation of the call center and provides an indication of length of queue, status of preferred agents which agent would be best adapted to process this contact, and the like. Finally, the fifth category of rules data comprises the Entitlement Data 405 that defines the type of call processing that is appropriate or preferred for this specific calling customer. Thus, the calling customer may prefer personalized service from an agent rather than a voice response system, or the calling customer may prefer immediate service. In addition, an any media call instance can be processed where for example the customer initiates a voice call and desires an E-Mail response order confirmation. These categories of rules data are maintained in the process engine 120 to enable the system to efficiently process the calling customer's call connection.
FIG. 3 illustrates in flow diagram form the operation of the call center of FIG. 1 in the processing of a typical call connection, using the system for integrating agent database access skills in call center agent assignment applications. The user initiates the call connection at step 301 from a telephone station set DS1 by dialing a listed directory number assigned to the call center 100. The Public Telephone Switched Network PTSN connects the user to the call center 100, which activates the process engine 120 to determine an appropriate routing of this incoming call. Since all media types are accepted, the process engine determines the nature of the data content and format in the incoming call: E-Mail, voice, WEB connection, Interactive textual data, facsimilie transmission, and the like. The process engine 120 reviews the status of the available resources, including: human agents, Voice Response Unit ports, facsimilie machines, servers, automated agents, and the like. In this call instance, the process engine 120 extends the call connection to the Interactive Voice Response system 102 at step 302. The Interactive Voice Response system 102 at step 303 queries the user to collect data relating to the identity of the calling party and any other calling party related data that can be used to process this contact in the proper context. The Interactive Voice Response system 102 at step 304 receives indication from the user as to the desired destination. The calling party can elect to access a number of destinations, such as recorded announcements TS at step 305, or an agent at step 306. For the purpose of this description, the latter choice is described.
The processing of the initial connection for this calling customer comprises the call connection entering the Accessing Layer 201 of FIG. 2 via the Wired Voice Terminal category and receiving a point of presence on the call center system 100 by the process engine 120 providing a Tip/Ring Public Network section of the Connecting Layer 202 of FIG. 2. The process engine 120 performs a relationship building function, which comprises a layer of functionality that is overlaid on the connectivity layer. In the relationship building function, the mode of communication that is deemed appropriate by the process engine 120 for this type of access is the Availability category of the Relating Layer 203, which interconnects the Live Agent component of the Fulfilling layer 203 with the calling customer.
At step 307, the Interactive Voice Response system 102 transmits the collected data to the call routing process 108 for inclusion in the rules data 500 portion of the process engine 120. The call center router 101 communicates with the work flow-based call routing process 108 to direct this communication connection to an appropriate destination. The process engine 120 portion of the work flow-based call routing process 108 at step 308 obtains data relating to the customer (Information Layer 205) as part of the communication connection redirection. In particular, the identity of the customer, customer query information input to the by the customer, and the like are transmitted to the work flow-based call routing process 108. Thus, the call context data that is associated with this customer's access to the call center 100 is retained and passed along with the customer's communication connection to the next link in the call connection. The work flow-based call routing process 108 prequalifies this contact by generating a customer profile at step 309 and redirecting the communications connection to a selected category of the Fulfilling Layer 204 in the call center 100 based upon the customer-indicated preferences and passively collected customer data. For the selected example, the work flow-based call routing process 108 must route the calling customer to a live agent for the processing of this call connection.
The work flow-based call routing process 108 thus responds to this decision by activating call center switch 101 at step 310 to interconnect the calling customer with available agent 304. The agent 304 receives contact context data from the work flow-based call routing process 108 to thereby enable the agent 304 to interact with the calling customer in an informed manner. In particular, the customer-specific context data relating to this call connection is presented to the agent 304 as part of the initial call connection. The agent 304 can be informed of the calling customer's failed attempts, Web site browsing, presently shipped orders, back ordered goods, and the like. The agent 304 can thereby be prepared to intelligently discuss the customer's needs. Thus, at step 311 the agent 304 serves the calling customer's request.
The system for integrating agent database access skills in call center agent assignment applications dynamically generates data indicative of an agent's effective skill level by mapping the agent's acquired skills into their augmented skills representative of their ability to use the various automated resources that are required to satisfy the customer's request. The determined effective skill level is automatically updated as changes in the agent's effective skills are measured. In order to distribute work among the agents based upon agent skill levels, there must be a measure of each agent's competence with a particular skill.
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agent skill dataWO2014056424A1 *Oct 8, 2013Apr 17, 2014Huawei Technologies Co., Ltd.Method and system for personal customer service solution* Cited by examinerClassifications U.S. Classification379/265.05, 379/266.05International ClassificationH04M3/523Cooperative ClassificationH04M2242/22, H04M2203/551, H04M3/5235, H04M3/5233, H04M3/42059European ClassificationH04M3/523D2Legal EventsDateCodeEventDescriptionFeb 19, 2014FPAYFee paymentYear of fee payment: 12Mar 13, 2013ASAssignmentOwner name: BANK OF NEW YORK MELLON TRUST COMPANY, N.A., THE,Free format text: SECURITY AGREEMENT;ASSIGNOR:AVAYA, INC.;REEL/FRAME:030083/0639Effective date: 20130307Feb 22, 2011ASAssignmentOwner name: BANK OF NEW YORK MELLON TRUST, NA, AS NOTES COLLATEffective date: 20110211Free format text: SECURITY AGREEMENT;ASSIGNOR:AVAYA INC., A DELAWARE CORPORATION;REEL/FRAME:025863/0535Mar 3, 2010FPAYFee paymentYear of fee payment: 8Dec 29, 2008ASAssignmentOwner name: AVAYA TECHNOLOGY LLC, NEW JERSEYFree format text: 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Custom Quote Printable, Pink Floral Wreath.
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The American Mall by Shawn Ku |Nina Dobrev, Rob Mayes, Autumn Reeser | 97368924147 | DVD | Barnes & Noble®
Director: Shawn Ku, Nina Dobrev, Rob Mayes, Autumn ReeserCast: Shawn Ku, Nina Dobrev, Rob Mayes, Autumn ReeserShawn Ku,
The executive producers of High School Musical keep the good times rolling with this upbeat musical comedy set in the one place every American teenager's home away from home - the local shopping mall. Ally (Nina Dobrev) is an optimistic adolescent singer/songwriter whose hard working mother owns the mall music shop frequented by every teen in town. When Ally
The American Mall available in
Erin, Ally's Mom
Disc #1 -- American Mall 1. Mysterious Voice [5:27] 2. Every 10 Seconds [5:30] 3. Madison [5:04] 4. At the Mall [4:42] 5. New Neighbor [9:23] 6. Dreaming Wide Awake [8:15] 7. Get Your Rock On [5:18] 8. Business Is War [3:59] 9. The New You [5:26]10. Hey Sugar [6:12]11. Stepped On [8:13]12. Survivor [6:18]13. Sorry's Not Enough [3:52]14. Summer Slam [5:34]15. No Joey No Go [5:24]16. Clear [4:49]17. Don't Hold Back [3:25]18. Credits [3:06]
Disc #1 -- American Mall Play Feature Scenes Bonus Features Commentaries Watch the Feature Film With Cast Commentary Featuring Nina Dobrev, Rob Mayes, Autumn Reeser, Rodney To, Bianca Collins, Blythe Auffarth, Brooke Lyons, & Bresha Webb Watch the Feature With Commentary Featuring the Director Shawn Ku and The Janitors: Wade Allain-Marcus, Neil Haskell, & David Baum Music Videos Play All "Get Your Rock On" "Survivor" "Clear" "You Got That Light" - Special Music Video by The Janitors Learn To Dance With Bonnie Deleted Scenes Play All Ally & Joey Meet Compensating My Bad History Let's Get On With The Show Alternate Ending "Eraser Moments" Brought To You By Clean & Clear Extended Performances Play All Every 10 Seconds At The Mall DVD Credits Set-Up Audio Stereo Surround 5.1 Surround Subtitles Spanish (Feature Only) Subtitles: None
The American Mall 4 out of 5 based on 0 ratings.
It was the typical plot line of any Romance movie But with some twists BUT IT WAS STILL AWESOME!!!
okay, plot was good. ending not. songs were....okay. a little corny. and unlike high school musical, you couldnt tell when they were going to break out into a song!!!!! it was creepy. and musicals of course you have the band playing (with echo) when nobody is playing anything...which was noticible in this one. and for some unknown reason...i couldnt stop watching it!!!!

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Movies Genre: Horror > Gothic Film Don't Be Afraid of the Dark Media Condition: New
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Observation management of pulmonary embolism and agreement with claims-based and clinical risk stratification criteria in United States patients: a... - PubMed - NCBI
1 selected item: 28193193
BMC Pulm Med. 2017 Feb 13;17(1):37. doi: 10.1186/s12890-017-0379-5.
Observation management of pulmonary embolism and agreement with claims-based and clinical risk stratification criteria in United States patients: a retrospective analysis.
Nguyen E1, Coleman CI2, Peacock WF3, Wells PS4, Weeda ER1, Ashton V5, Crivera C5, Wildgoose P5, Schein JR5, Bunz TJ6, Fermann GJ7.
University of Connecticut School of Pharmacy, 69 North Eagleville Road, Unit 3092, Storrs, CT, 06269, USA.
University of Connecticut School of Pharmacy, 69 North Eagleville Road, Unit 3092, Storrs, CT, 06269, USA. craig.coleman@hhchealth.org.
Department of Emergency Medicine, Baylor College of Medicine, 1504 Taub Loop, Houston, TX, USA.
Department of Medicine, University of Ottawa, Ottawa Hospital Research Institute, 501 Smyth Road, Box 206, Ottawa, ON, Canada.
Janssen Scientific Affairs, LLC, 1000 Route 202, Raritan, NJ, USA.
New England Health Analytics, LLC, Granby, CT, USA.
Department of Emergency Medicine, University of Cincinnati, 231 Albert Sabin Way, Cincinnati, OH, USA.
Guidelines suggest observation stays are appropriate for pulmonary embolism (PE) patients at low-risk for early mortality. We sought to assess agreement between United States (US) observation management of PE and claims-based and clinical risk stratification criteria.
Using US Premier data from 11/2012 to 3/2015, we identified adult observation stay patients with a primary diagnosis of PE, ≥1 PE diagnostic test claim and evidence of PE treatment. The proportion of patients at high-risk was assessed using the In-hospital Mortality for PulmonAry embolism using Claims daTa (IMPACT) equation and high-risk characteristics (age > 80 years, heart failure, chronic lung disease, renal or liver disease, high-risk for bleeding, cancer or need for thrombolysis/embolectomy).
We identified 1633 PE patients managed through an observation stay. Despite their observation status, IMPACT classified 46.4% as high-risk for early mortality and 33.3% had ≥1 high-risk characteristic. Co-morbid heart failure, renal or liver disease, high-risk for major bleeding, cancer and hemodynamic instability were low (each <4.5%), but 7.8% were >80 years-of-age and 19.4% had chronic lung disease.
Many PE patients selected for management in observation stay units appeared to have clinical characteristics suggestive of higher-risk for mortality based upon published claims-based and clinical risk stratification criteria.
Mortality; Observation stays; Pulmonary embolism; Resource utilization
28193193
PMC5307802
10.1186/s12890-017-0379-5

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Words containing bulgo | Words that contain bulgo
https://www.thefreedictionary.com/words-containing-bulgo
Dictionary, Encyclopedia and Thesaurus - The Free Dictionary 11,211,042,160 visitors served
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Inuyasha: Koga Action Figure - Walmart.com
Inuyasha: Koga Action Figure
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Good luck minis - while we can't guarantee these seahorses will bring you good luck, we do promise they will spread big joy. These adorable figurines are fun for everyone and stand up on their own.
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Obama to visit victims of Joplin, Mo., tornado - 44 - The Washington Post
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Full Monthly Archive	Posted at 11:40 AM ET, 05/24/2011
May 24, 2011 03:40 PM EDT
President Obama will visit Missouri on Sunday to meet with victims of the storm that devastated the town of Joplin, Mo., two days ago and to hear about the disaster response from emergency officials. Speaking from London, where he is on the second leg of a six-day European trip, Obama said he wanted to let the storm’s victims know “that all of America cares deeply about them and that we are going to do absolutely everything we can to make sure that they recover.” Noting that the unusually powerful tornado “compounded what has already been an extraordinary storm season throughout the Midwest and in the South,” Obama pledged to support the affected communities “until every house is repaired, until every neighborhood is rebuilt, until every business is back on its feet.”
He said that while in Missouri, he is hoping “to pray with folks and give them whatever assurance and comfort I can that the entire country is going to be behind them.”
| 11:40 AM ET, 05/24/2011

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text:
Hardness | Ethylenediaminetetraacetic Acid | Titration
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Syl l Biology
Hardness of water is due to the presence of dissolved calcium and magnesium
salts. The calcium and magnesium ions can form a complex with an indicator
called eriochrome black T. At pH 10 the complex is purple /red.
Ca 2+(aq)+ eriochrome black Taq) → Ca (eriochrome black T) 2+(aq)
purple /red
You can determine the hardness of a sample by titrating the complexed calcium
and magnesium ions with a solution of EDTA *(ethylene diamine tetra acetic
acid). The EDTA (represented as H2Y2¯) anion also combines with the calcium
and magnesium ions to form a stable complex.
Ca 2+(aq)+ H2Y2¯(aq) → CaY2¯(aq) )+ 2H+( (aq)
When you add EDTA to a solution the EDTA displaces the indicator as it forms a
more stable complex with the metal ion. The ligand displacement is indicated by
a colour change from purple /red to grey/blue.
Ca (eriochrome black T) 2+(aq) + H2Y2¯(aq) → CaY2¯(aq) + eriochrome black T(aq) + 2H+ (aq)
purple /red grey/blue
As hydrogen ions are produced the solution must be buffered to prevent the pH
of the solution changing.
*The disodium salt is used in practice as this dissolves in solution to give the
EDTA anion.
You will need to find out about volumetric analysis (titrations) and how to make
up accurate solutions. You will also need to find out how to use a pH meter.
Plan an experiment using EDTA to determine the degree of hardness in a sample
 Investigate the methods of softening hard water
 Boiling
Chemistry Review. Vogel’s Textbook of Quantitative Chemical Analysis. Barnes J.. November 1995  http://www. September 1998  Mendham J. Chemistry Review. (2001).5.. Thomas M. Pearson Education Ltd... England  Denby D.C. Unilever Educational Booklet: Advanced Series (2000). September 1996  Lindsey D.D.edu/GenChemProjects/pages/Proposals  Thorpe A. Titrations.chem. What’s in Water?. September 2000 67 . Assessing the risks in practical work. Water. November 2002  Ferguson M. Chemistry Review.. November 2002  Ferguson M. February 2003  Thorpe A. Investigate how pH affects the sharpness of the end –point.. The Association for Science Education..pacificu. Chemistry Review.. Measuring pH. Making a standard solution.  Battye P.. Chemistry Review. Making a standard solution.  Sources indicate that the indicator is sensitive to the presence of other metal ions. Investigate the effect of ions that may interfere with the endpoint. Chemistry Review. (2000).. Volumetric Analysis. Denney R. School Chemistry Experiments. September 1996  Shipton M.. Unilever  Farley R. Chemistry Review. Chemistry Review.... Volumetric Analysis.  Adding sodium carbonate  Passing through an ion exchange column  Using commercial water softening products  Sources indicate that for this method to work the pH must be kept above 7. Sources of Information  The Chemistry Video Consortium and The Royal Society of Chemistry (2000) Practical Chemistry for Schools and Colleges CD ROM  Thorpe A.
Experimental error and error analysis: just how good are those results. buffer solutions to calibrate pH meter. Essential Equipment Burettes.. Thorpe A. pipettes. There are more details in Vogel. Complexes. pH meter. Essential Chemicals Disodium salt of EDTA. 68 . The titration is sometimes difficult to carry out because the colour change at the endpoint can be difficult to see. It is essential that students prepare a detailed risk assessment before they start. Safety No risk assessment has been given. Transition metals. Chemical Principles Volumetric analysis. Eriochrome black T indicator. Teachers must be satisfied that this is suitable for the proposed investigation. However if students make a solution of calcium ions Eriochrome black T gives a poor end-point. November 2001 Teachers' Notes General This investigation is based around a well-known experiment. It may be worth trying out the technique on a solution whose composition is known to check that the technique works. ammonium chloride. This is due to the interference of other ions. ammonia. If some Magnesium ions are present the endpoint is easier to see. Chemistry Review.
69 . The solution should turn red. Experiment Starter Sheet – Investigating the hardness of water You should prepare the following solutions  0. You should then titrate this with the EDTA solution until a definite colour change occurs.01 mol dm-3 disodium salt of EDTA  ammonia – ammonium chloride buffer pH 10 (7g ammonium chloride and 57 cm3 concentrated ammonia solution made up to 100 cm 3 with distilled water)  Eriochrome black T indicator solution You will need to think about how much of each solution to prepare. This will depend on how much of the solution is used in each experiment and how many experiments you do (including any repeats). Then add a few drops of indicator to the sample. You need to use a pipette to take a suitable sized sample of water (you could start with 50 cm3) and adjust the pH to 10 using the buffer solution.
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Liposomal and viral vectors for gene therapy of the central nervous system. - PubMed - NCBI
AbstractFormatSummarySummary (text)AbstractAbstract (text)MEDLINEXMLPMID ListApplySend to:Choose DestinationFileClipboardCollectionsE-mailOrderMy BibliographyCitation managerFormatSummary (text)Abstract (text)MEDLINEXMLPMID ListCSVCreate File1 selected item: 16101560FormatSummarySummary (text)AbstractAbstract (text)MEDLINEXMLPMID ListMeSH and Other DataE-mailSubjectAdditional textE-mailDidn't get the message? Find out why...Add to ClipboardAdd to CollectionsOrder articlesAdd to My BibliographyGenerate a file for use with external citation management software.Create File
See comment in PubMed Commons belowCurr Drug Targets CNS Neurol Disord. 2005 Aug;4(4):453-65.Liposomal and viral vectors for gene therapy of the central nervous system.de Lima MC1, da Cruz MT, Cardoso AL, Simoes S, de Almeida LP.Author information1Department of Biochemistry, Faculty of Sciences and Technology, University of Coimbra, Apartado 3126, 3001-401 Coimbra, Portugal. mdelima@ci.uc.ptAbstractDue to the presence of the blood-brain barrier, the central nervous system (CNS) is not easily accessible to systemically delivered macromolecules with therapeutic activity such as growth factors, cytokines or enzymes. Therefore, the expression of exogenously administered genes in the brain has been proposed for a wide variety of inherited and acquired diseases of the CNS, for which classical pharmacotherapy is unavailable or not easily applicable. Gene therapy to the CNS has been the target of a great number of studies aiming at finding a viable therapeutic strategy for the treatment of neurological disorders. This approach has already been used as a promising tool for brain protection and repair from neuronal insults and degeneration in several animal models, and is currently being applied in clinical trials. The choice of an appropriate vector system for transferring the desired gene into the affected brain area is an important issue for developing a safe and efficient gene therapy approach for the CNS. In this review, we focus on the various types of vectors that have been used for gene delivery into the CNS. Particular emphasis is given to their mode of preparation, biological activity, safety and in vivo behavior. Examples illustrating the potential of both viral and non-viral vectors in therapeutic applications to brain disorders are provided. In addition, the use of lentiviral vectors for in vivo modeling of genetic disorders of the CNS is discussed.PMID: 16101560 [PubMed - indexed for MEDLINE] SharePublication Types, MeSH Terms, SubstancesPublication TypesReviewMeSH TermsAnimalsCentral Nervous System*Central Nervous System Diseases/geneticsCentral Nervous System Diseases/therapy*Gene Transfer TechniquesGenetic Therapy/methods*Genetic Vectors/geneticsGenetic Vectors/therapeutic use*HumansLiposomes/therapeutic use*Viruses/geneticsSubstancesLiposomesLinkOut - more resourcesFull Text SourcesBentham Science Publishers Ltd.Ingenta plcOther Literature SourcesCOS Scholar UniverseAccess more work from the authors - ResearchGateCited by Patents in - The LensPubMed Commons home


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VINTAGE HOT WHEELS FOREST FIRE TRUCK 1974 HK | eBay Please enable JavaScript Our new search experience requires JavaScript to be enabled. Please enable JavaScript on your browser, then try again.
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Shop DOLCE by Mojo Moxy Womens Bounty Square Toe Mid-Calf Fashion Boots - On Sale - Free Shipping On Orders Over $45 - Overstock.com - 15413867
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Office to rent in 3 Priory Court, EC4, EC4V
www.rightmove.co.uk/property/69818513
3 Priory Court, EC4
£9,979 pcm (£62.5 per sq. ft.)
1,916–4,209 sq. ft.
Self contained offering
Newly refurbished floors to offer CAT A office space
New suspended metal tiled ceilings
The property has undergone a full refurbishment and offers CAT A office space and a newly refurbished reception.
3 Priory Court is situated off Ludgate Hill within close proximity to a number of Mainline and Underground stations, notably; St Paul’s, City Thameslink and Blackfriars.
Available on new leases for a term by arrangement from the Landlord.
To view this media, please visit the on-line version of this page at www.rightmove.co.uk/commercial-property-to-let/property-69818513.html
Property reference 166997_170D0300. The information displayed about this property comprises a property advertisement. Rightmove.co.uk makes no warranty as to the accuracy or completeness of the advertisement or any linked or associated information, and Rightmove has no control over the content. This property advertisement does not constitute property particulars. The information is provided and maintained by Cushman & Wakefield LLP, London - Old Broad Street.

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Bengals CB Tony McRae suffers concussion, carted off field, in home loss to Browns | Fox News
Cincinnati Bengals cornerback Tony McRae (29) is taken off the field after an injury in the second half of an NFL football game against the Cleveland Browns, Sunday, Nov. 25, 2018, in Cincinnati. (Associated Press)
Cincinnati Bengals defensive back Tony McRae was carted off the field after taking a blow to his head during the team’s 35-20 home loss to the Cleveland Browns on Sunday.
McRae suffered the injury in the third quarter when he attempted to defend a Browns player during a punt return.
“You see the slant board, drove off on a cart into the tunnel,” Bengals cornerback Darqueze Dennard told the Cincinnati Enquirer after the game. “That puts things in perspective. Fans look at it a certain way but at the end of the day we are all human. We all love this sport, we do a lot of stuff for this sport.
"Hey man, any given play this could happen to any one of us. It just puts things in perspective. When it happened we all ran over there. He was moving, so positive," Dennard added.
McRae suffered a concussion, and his status for the Bengals’ next game wasn’t immediately known. Coach Marvin Lewis called McRae’s prognosis “positive.”
Players who suffer a concussion cannot play again without meeting the requirements of the NFL's concussion protocol, which include passing daily examinations and getting clearance from the team's doctor as well as an independent concussion specialist.
The 25-year-old cornerback has played in 11 games for the Bengals this season, and has made one start.

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New Meetup: The Indianapolis French Language March Meetup - Alliance Française d'Indianapolis (Indianapolis, IN)
New Meetup: The Indianapolis French Language March Meetup
Friday, February 27, 2009 8:54 PM
Announcing a new Meetup for The Indianapolis French Language Meetup Group!What: The Indianapolis French Language March MeetupWhen: March 12,[masked]:00 PMWhere: Click the link below to find out!Meetup Description: As usual: no agenda, everything is casual and informal!Join us for an hour or more for a little bit of fun conversing, and interacting with fun people. Relax, talk, laugh, and make new friends. That's what we are all about.Comme d'habitude: pas de protocol du tout. On vient pour s'amuser et elargir son cercle de connaissances et d'amis. Tout le monde est sympa et les nouveaux sont toujours les bienvenus. On parle de tout et de rien, on mange ensemble et on rigole pour quelques heures.Side noteBecause this Meetup location shares a common building with a bar and grill, Indianapolis ordinance will not allow anyone in the restaurant who is under 18 years of age. We are sorry about the inconvenience.Learn more here:http://french.meetup.com/22/calendar/9841790/
1,444 Conscious Creators
2,399 Film Buffs
1,535 Indy Boardgame players

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Just keeps on getting better - Review of The Burg Bar and Grill, St. Petersburg, FL - TripAdvisor
Just keeps on getting better - The Burg Bar and Grill
United States Florida (FL) St. Petersburg St. Petersburg Restaurants The Burg Bar and Grill
Website Menu Improve this listing Ranked #59 of 908 Restaurants in St. Petersburg
Certificate of Excellence Cuisines: American, Greek Dining options: Late Night, Delivery Restaurant details Dining options: Late Night, Delivery There are newer reviews for this restaurant
7 helpful votes “Just keeps on getting better”
Just a short walk from Tropicana Field, The Burg on Central Ave never disappoints. Barely a sliver wide, pull a stool up to the bar, review the 20 or more craft beers on tap, discuss your choice with the friendliest bar staff in town, and kick back. A prototypical neighborhood watering hole. If you are hungry, absolutely order a bowl of the lemon chicken soup, home made every day; it's the best ever. Debate the game on TV with fellow diners. Several months ago the two guys sitting next to me had played football at The U, and I actually refereed one of their games in Arizona many years ago. That's typical of who you meet at The Burg. Watering Hole A+, don't miss it.John E
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English first Portuguese first Any MIAMISHEILA
343 helpful votes “Great lunch”
This is our second visit to this tiny restaurant near Rays stadium in St. PETE. We ate outside, had wonderful weather, service and food. Staff was very friendly and professional. I had the Greek salad with gyro meat and pita . My husband had the Monday special: $5 for 5 oz burger and fries. Everything was delicious and the salad was huge and outstanding. There are manybeers from which to choose. For a casual lunch, this place is the best.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. brstar
Level 1 Contributor 3 reviews 7 helpful votes “The Burg is awesome”
Great food, great beer selection, terrific atmosphere and a great owner. What more could you want? Give this place a shot sometime. You won't be disappointed.
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Level 6 Contributor 261 reviews 116 restaurant reviews
I was skeptical when my husband brought me here after a Rays' game one night. It is a small elongated room with a bar on one side and small tables along the other wall. Our waiter was friendly and recommended some of the local microbrews to my husband. We ordered burgers (the name seems to refer both to their signature hamburgers and the nickname "Burg" for St. Petersburg.) My black and blue burger was the best I have had other than those made by my husband, and it was perfectly cooked. There was a young crowd that night, and the music was indie rock and pretty good choices. The bill was very reasonable, and when we left the waiter recommended that we stop next door to hear some music at the little local club next door. We did stop in heard some pretty good jazz. Since the musicians were filling in for another group who hadn't shown up that night, there was no cover charge. An inexpensive and fun night for us!
Helpful? Thank Vinopopos Report Ask Vinopopos about The Burg Bar and Grill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. Vinopopos has 1 more review of The Burg Bar and Grill “Our favorite before or after the Rays game”
10 helpful votes “Be skeptical when it comes to these rankings”
The pulled pork sliders and Greek salads were nice, but the burger was a disappointment. Ordered medium, it came out well done and dry. No wonder it took a while for the food to come. Respectable selection of beers, but there are much better options for food nearby. Not likely to recommend or return. The high ranking here is a mystery and we'll be more skeptical in the future.
Helpful? Thank Michael33776 Report Ask Michael33776 about The Burg Bar and Grill

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Disney accused of cultural appropriation for patent on Swahili phrase ‘Hakuna Matata’ from 'The Lion King' | Fox News
The phrase ‘Hakuna Matata’ that was made popular by the 1994 film “The Lion King,” and has since re-emerged due to the upcoming live-action remake is now the center of a petition calling for Disney to release its trademark on the words, saying it’s cultural appropriation of the Swahili language.
The phrase, which translates to “No problem” or “no worries,” was made popular by the 1994 film “The Lion King” and has since re-emerged due to the upcoming live-action remake of the immensely popular children’s musical. Although Disney applied for the trademark in 1994 and was approved in 2003, an activist from Zimbabwe is arguing that a culture’s language can and should not be patented.
Shelton Mpala launched the Change.org petition calling for Disney to release the trademark it has on “Hakuna Matata” likening it to “colonialism” and “robbery.”
“The appropriation of something you have no right over. Imagine, "If we were to go that route, then we owe the British royalties for everyone who speaks English, or France for when we speak French," the petition reads. “Join us and say NO to DISNEY or any corporations/individuals looking to trademark languages, terms or phrases they didn't invent.”
As of this writing, the petition has garnered more than 37,600 signatures and continues to grow.
In late November 2018, Disney released the first trailer for its live-action remake of the classic story, which sees a young prince lion go into exile after the murder of his father. He returns only when he finds out his murderous uncle, Scar, has led his father’s kingdom to ruin.
Since its debut in 1994, “The Lion King” has become an incredibly popular venture for Disney, which includes a hit Broadway play, toys and clothing, games and several film sequels and spinoffs.


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Translations English (3) Persian (1) Spanish (1) License OSI-Approved Open Source (13) GNU General Public License version 2.0 (3) GNU Library or Lesser General Public License version 2.0 (3) Academic Free License (1) Programming Language Java (6) C++ (3) Delphi/Kylix (2) C (1) C# (1) JavaScript (1) PHP (1) Pascal (1) Status 4 - Beta (6) 5 - Production/Stable (5) 1 - Planning (1) 2 - Pre-Alpha (1) OS Linux (13) Windows (12) Grouping and Descriptive Categories (9) OS Independent (6) All POSIX (2) OS Portable (2) All 32-bit MS Windows (1) All BSD Platforms (1) Android (6) BSD (1) Freshness Recently updated (2) Algorithms Software
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MAPONTO is an interactive tool for discovering semantic mappings between database schemas and ontologies as well as between different database schemas. The tool analyzes semantics in the input schemas and ontologies for generating semantic mappings. 2 weekly downloads

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Lucifer's Angel by Violet Winspear - AbeBooks
Author/Artist etc.: violet winspear ,
Title: lucifer's angel
ISBN 10: 0373005938 ISBN 13: 9780373005932
About this Item: Harlequin, 1980. Condition: Good. 7th printing. Shows some signs of wear, and may have some markings on the inside. Seller Inventory # GRP3669519
About this Item: Harlequin, 1980. Condition: Very Good. 7th printing. Great condition for a used book! Minimal wear. Seller Inventory # GRP99016967
About this Item: Harlequin, 1980. Condition: Good. 7th printing. Ships from Reno, NV. Former Library book. Shows some signs of wear, and may have some markings on the inside. Seller Inventory # GRP101718140
About this Item: Harlequin. Paperback. Condition: VERY GOOD. Light rubbing wear to cover, spine and page edges. Very minimal writing or notations in margins not affecting the text. Possible clean ex-library copy, with their stickers and or stamp(s). Seller Inventory # 2910159418
About this Item: Harlequin. Paperback. Condition: GOOD. Spine creases, wear to binding and pages from reading. May contain limited notes, underlining or highlighting that does affect the text. Possible ex library copy, thatâ€™ll have the markings and stickers associated from the library. Accessories such as CD, codes, toys, may not be included. Seller Inventory # 2896365890
About this Item: Harlequin. Paperback. Condition: Very Good. A copy that has been read, but remains in excellent condition. Pages are intact and are not marred by notes or highlighting, but may contain a neat previous owner name. The spine remains undamaged. At ThriftBooks, our motto is: Read More, Spend Less. Seller Inventory # G0373005938I4N00
About this Item: Harlequin. Paperback. Condition: Fair. A readable copy. All pages are intact, and the cover is intact. Pages can include considerable notes-in pen or highlighter-but the notes cannot obscure the text. At ThriftBooks, our motto is: Read More, Spend Less. Seller Inventory # G0373005938I5N00
About this Item: Harlequin. Paperback. Condition: Good. A copy that has been read, but remains in clean condition. All pages are intact, and the cover is intact. The spine may show signs of wear. Pages can include limited notes and highlighting, and the copy can include previous owner inscriptions. At ThriftBooks, our motto is: Read More, Spend Less. Seller Inventory # G0373005938I3N00
About this Item: Harlequin. Paperback. Condition: Good. A copy that has been read, but remains in clean condition. All pages are intact, and the cover is intact. The spine may show signs of wear. Pages can include limited notes and highlighting, and the copy can include previous owner inscriptions. An ex-library book and may have standard library stamps and/or stickers. At ThriftBooks, our motto is: Read More, Spend Less. Seller Inventory # G0373005938I3N10
Published by Harlequin, Toronto (1961)
About this Item: Harlequin, Toronto, 1961. Mass Market Paperback. Condition: Fair. No Jacket. Reprint. Harlequin Collection 1. Originally published as Harlequin Romance 593. 192 pages. The exterior and the first two pages are damp stained. The bottom corner of the front cover is soiled. A number is written on the top edge of the text block. the fore-edge and bottom edges are soiled. the interior is age-toned. Size: 12mo - over 6¾" - 7¾" tall. Seller Inventory # 9641
About this Item: Harlequin Books, 1980. Mass Market Paperback. Condition: Good. This book is in good to very good condition. The binding is tight and pages are clean. The front cover and first few pages have some damp staining. The cover has bumps and scuffs. There is no creasing on the spine. Seller Inventory # 014905
Published by Harlequin Books, Los Angeles, CA, U.S.A. (1980)
About this Item: Harlequin Books, Los Angeles, CA, U.S.A., 1980. S Mass Market Paperback. Condition: Good. Seventh Printing. Brief summary of content available upon request by e-mail. Seller Inventory # 051846
About this Item: Harlequin, 1980. Condition: Good. A+ Customer service! Satisfaction Guaranteed! Book is in Used-Good condition. Pages and cover are clean and intact. Used items may not include supplementary materials such as CDs or access codes. May show signs of minor shelf wear and contain limited notes and highlighting. Seller Inventory # 0373005938-2-4
About this Item: Harlequin Books, 1980. Mass Market Paperback. Condition: Good. Other Printing. worn from use. Seller Inventory # 017582
About this Item: Harlequin, 1980. Paperback. Condition: Used: Good. Seller Inventory # SONG0373005938
ISBN 10: 0263732886 ISBN 13: 9780263732887
About this Item: Paperback. Condition: Good. The book has been read but remains in clean condition. All pages are intact and the cover is intact. Some minor wear to the spine. Seller Inventory # GOR001655419
Published by Harlequin 01/01/1980 (1980)
About this Item: Harlequin 01/01/1980, 1980. Paperback. Condition: Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee. Seller Inventory # 6545-9780263732887
Published by Mills & Boon, GB (1965)
About this Item: Mills & Boon, GB, 1965. Paperback. Condition: G++. 1st Thus. (2 copies). Seller Inventory # MillsB 0593
About this Item: Paperback. Condition: Fair. A readable copy of the book which may include some defects such as highlighting and notes. Cover and pages may be creased and show discolouration. Seller Inventory # GOR001615238
About this Item: Harlequin, 1980. Paperback. Condition: Very Good. Great condition with minimal wear, aging, or shelf wear. Seller Inventory # P020373005938
About this Item: Harlequin, 1980. Paperback. Condition: Good. 7th printing. Ships with Tracking Number! INTERNATIONAL WORLDWIDE Shipping available. May not contain Access Codes or Supplements. May be ex-library. Shipping & Handling by region. Buy with confidence, excellent customer service!. Seller Inventory # 0373005938q
About this Item: Harlequin, 1980. Paperback. Condition: New. Never used!. Seller Inventory # P110263732886
About this Item: Harlequin, 1980. Paperback. Condition: New. Never used!. Seller Inventory # P110373005938
Published by Mills & Boon, London (1973)
ISBN 10: 0263715612 ISBN 13: 9780263715613
About this Item: Mills & Boon, London, 1973. Mass Market Paperback. Condition: Fair. 192 pages. 100 grams. Book is in fair ex-book exchange condition with associated markings, some wear to cover and light age toning of page ends. . Mills & Boon number 857. 12mo - over 6Â¾" - 7Â¾" tall. Quantity Available: 1. Category: Romance; ISBN: 0263715612. ISBN/EAN: 9780263715613. Pictures of this item not already displayed here available upon request. Inventory No: 004776. Seller Inventory # 004776
About this Item: Harlequin. PAPERBACK. Condition: Fine. 0373005938 Like New Condition. Seller Inventory # LN7.0109111
About this Item: Harlequin, 1980. Condition: New. book. Seller Inventory # M0373005938
About this Item: Harlequin. PAPERBACK. Condition: New. 0373005938 New Condition. Seller Inventory # NEW7.0109111
About this Item: Harlequin, 1980. Paperback. Condition: New. 7th printing. Seller Inventory # DADAX0373005938
About this Item: Paperback. Condition: Good. The book has been read but remains in clean condition. All pages are intact and the cover is intact. Some minor wear to the spine. Seller Inventory # GOR001544055
Price: US$ 212.73
About this Item: Harlequin, 1980. Condition: New. book. Seller Inventory # M0263732886

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