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Patent US5535256 - Method and system for automatically monitoring the performance quality of ... - Google PatentsSearch Images Maps Play YouTube News Gmail Drive More »Sign inPatentsA method and system permit monitoring the performance of a call center agent or similar service representative in servicing calls in a call center by determining an interval within which to monitor the service representative's performance in responding to calls, as well as by determining a number of...http://www.google.com/patents/US5535256?utm_source=gb-gplus-sharePatent US5535256 - Method and system for automatically monitoring the performance quality of call center service representativesAdvanced Patent SearchTry the new Google Patents, with machine-classified Google Scholar results, and Japanese and South Korean patents.Publication numberUS5535256 APublication typeGrantApplication numberUS 08/434,261Publication dateJul 9, 1996Filing dateMay 3, 1995Priority dateSep 22, 1993Fee statusPaidAlso published asDE69420096D1, DE69420096T2, EP0644510A2, EP0644510A3, EP0644510B1, US5696811, US5818907, US6058163Publication number08434261, 434261, US 5535256 A, US 5535256A, US-A-5535256, US5535256 A, US5535256AInventorsMichael J. Maloney, David T. McCalmontOriginal AssigneeTeknekron Infoswitch CorporationExport CitationBiBTeX, EndNote, RefManPatent Citations (7), Non-Patent Citations (6), Referenced by (416), Classifications (25), Legal Events (8) External Links: USPTO, USPTO Assignment, EspacenetMethod and system for automatically monitoring the performance quality of call center service representatives
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YORKFree format text: SECURITY INTEREST;ASSIGNOR:TEKNEKRON INFOSWITCH CORPORATION;REEL/FRAME:010095/0291Effective date: 19990701Dec 29, 1999FPAYFee paymentYear of fee payment: 4Apr 6, 2000ASAssignmentOwner name: E-TALK CORPORATION, TEXASFree format text: CHANGE OF NAME;ASSIGNOR:TEKNEKRON INFOSWITCH CORPORATION;REEL/FRAME:010731/0633Effective date: 20000118Jun 16, 2000ASAssignmentOwner name: E-TALK CORPORATION, TEXASFree format text: CHANGE OF NAME AND ADDRESS;ASSIGNOR:TEKNEKRON INFOSWITCH CORPORATION;REEL/FRAME:010859/0399Effective date: 20000114Dec 9, 2003FPAYFee paymentYear of fee payment: 8Apr 4, 2005ASAssignmentOwner name: ETALK CORPORATION (FORMERLY KNOWN AS TEKNEKRON INFFree format text: RELEASE OF SECURITY INTEREST;ASSIGNOR:IBJ WHITEHALL BANK & TRUST COMPANY;REEL/FRAME:015851/0259Effective date: 20050318Jan 9, 2008FPAYFee paymentYear of fee payment: 12Jan 14, 2008REMIMaintenance fee reminder mailedRotateOriginal ImageGoogle Home - Sitemap - USPTO Bulk Downloads - Privacy Policy 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D3/4 Beginner/Intermediate Cross Country Ski at Peter Lougheed provincial park - Calgary Outdoor Recreation Association (Calgary, AB)
D3/4 Beginner/Intermediate Cross Country Ski at Peter Lougheed provincial park
IMPORTANT THINGS FIRST: I AM NOT DRIVING AND WE NEED DRIVERS WHO CAN TAKE PARTICIPANTS. PLEASE LET ME KNOW IF YOU CAN DRIVE AND HOW MANY PASSENGERS YOU CAN TAKE. THANK YOU. PLEASE READ THE ENTIRE DESCRIPTION BELOW : There will be a test. !!!!!! THIS IS NOT A GUIDED TOUR! IF YOU HAVE TO RENT GEAR FOR THIS EVENT PLEASE DO SO AT THE DAY BEFORE OR AT THE MORNING. THE U of C OUTDOOR CENTER OPENS AT 8:00 AM. COST FOR ALL THE GEAR IS $17.00 PER DAY AT U OF C. I reserve the right to amend the attendance list according to your capabilities. Please answer all questions when you RSVP Please do not RSVP yes if you are not 100 % sure if you are able to attend. Where: Several trail options, Peter Lougheed Park (PLPP) Kananaskis county Distance: 20.0 km approx. (roundtrip) Elevation gain: ? m Time: 8-10 hours (driving included) (Don't make plans that depend on it. Mountains are unpredictable). Difficulty: Intermediate XC Skiing with several downhill sections (difficult sections) Green = Easy, Blue=more difficult, Black = most difficult Pace: Moderate Route Planned: Several options. See Map http://www.albertaparks.ca/media/3786979/peter_lougheed_pp_-_cross-country_ski_trails.pdf Safety: Winter hazards including frostbite and hypothermia Trail conditions: Groomed http://www.albertaparks.ca/media/3178609/plpp_xc_trails.pdf Weather conditions: http://www.weatheroffice.gc.ca/city/pages/ab-34_metric_e.html Trails are groomed and marked on some spots trails are not groomed depending on snow conditions, and the area is in an avalanche free zone. There are several downhill sections that will add challenge. We will meet up at Dalhousie LRT Station on parking lot behind chapters at 9:00 am (Look for the guy with grey backpack and blue down jacket). If you are new to XC, and have to rent equipment please do so the day before or the morning of the event. We will not be able to wait if you don't have the gear. The U of C outdoor rental centre opens at 8:00 am. I recommend getting non-waxable skis. We will depart Calgary latest 9:00 am, and arrive at the PLPP parking lotaround 11:00 am (if the roads are good). Mandatory gear: Warm winter clothes (no jeans and cottons!), XC Ski gear (skis, poles, boots), gaiters (if no snow/ski pants), gloves, lunch and snacks, 3 litres of water, sunglasses, headlamps. Recommended: Hand and toe warmers, first aid kit, emergency blanket, hot drink in thermos, camera Event Participation: CORA trips start at the trailhead; but as a favour to our participants, we will carpool in town at the specified meetup place (i.e. Dalhousie LRT Station, Parking lot behind chapters). The event host(s) hold the right to remove you from the trip or add you into the trip from the waiting list depending on transportation readiness, previous hiking experience, and commitment to the CORA events. Don't be surprised, and then go on flaming the event host(s) if you are moved to the 'waiting list' or 'not attending' list. This is nothing personal. Please be on time (aim between 8:45 and 9.00 am). We will carpool at Dalhousie LRT and leave at 9:20 am for Peter Lougheed provincial park. Dogs: Not this time. Directions and Transportation: Take Hwy 1 to Highway 40. Go south until the winter gate and turn right. We will meet at the PLPP visitor centre The centre has washrooms, maps etc. we can get ready inside there. Costs: Members are free. Non-members fee is $5. If you want to become a member of CORA, the annual fee is $20 (Valid until annual general meeting in February 2014). If you are not driving, please contribute some gas $$ money for drivers (In K-Country trips, this is around $5 to $10 depending on driver's discretion). Trip Waiver and Conditions: You must sign a trip waiver to attend to this event even if you are a paid member. Here is the waiver you are expected to sign: http://files.meetup.com/1575023/TRIP%20WAIVER-June2012.pdf TEST QUESTION answer: BLACK
Timur A Awesome day! 0 · March 9, 2013 A former member I am so sorry for the late change but I have caught some sort of bug and am throwing up all over the place, not gonna make it, have a blast guys! 0 · March 8, 2013 A former member Have a car, can fit 3 + gear or 5 without gear 0 · March 8, 2013 A former member I can drive 1 person! 0 · March 7, 2013 8 went
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Logo for furniture manufacturing company | Graphic Design | Logo Design
Logo for furniture manufacturing company
See more: i need a good designer who can design logo for two company i will not give you any idea how the logo should look, i need a good designer who can design logo for two company i will not give you any idea how the logo should, I need Logo Design, logo design, furniture brand logo, modern furniture logo, office furniture logo, furniture logo template, creative furniture logo, logo maker, wood furniture logo, i need logo for my company cheapest, i need logo for my company , i need logo, i need logo crate in photoshop titorial vidio, i need logo designer, i need logo new, hi i need logo for my company, i need logo art gsm, i need logo design for my company
Project ID: #19017950
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website rebuilding (₹1500-12500 INR)

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Raymond Floyd Books New, Rare & Used Books - Alibris Marketplace
Raymond Floyd Raymond Floyd has won 35 official tournaments (22 on the regular tour, 13 on the senior tour), including four majors. He made history in 1992 when he became the first player to win on both the PGA Tour and the Senior Tour in the same year. He lives in Palm Beach, Florida.
God's Guidance for Today
Golf Rules & Etiquette Simplified by jdr1, Sep 16, 2010
The Elements of Scoring: A Master's Guide to the Art of Scoring Your Best When You're Not Playing Your Best How to score book
by GolferDon, Jul 30, 2009
This is an outstanding book on "How to score" even when you are hitting it ugly. Lots of great tips. read more
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Golan Heights Day Tour from Jerusalem - Katzrin | Expedia
Golan Heights Day Tour from Jerusalem
by Bein Harim Tourism
Overlook the astonishing views of the Sea of Galilee
Explore the Archeological site in Katzrin
Ascend the Mount Bental to view Kuneitra Valley
View the triangular border between Israel, Jordan and Syria
Visit the Jordan River
Next available dates starting from Sep 2, 2020
Jerusalem Hotels pick ups
Ascend to Golan Heights via Hamat Gader on southern end of Heights, while overlooking the astonishing view of the Sea of Galilee. Stop at a viewpoint over the triangular border between Israel, Jordan and Syria.
Continue to Katzrin, the modern capital of the Golan, alongside the excavated city of the Talmudic period, second to fifth centuries. The museum displays many of the archaeological finds from the Golan, including a Chalcolithic dolmen.
Explore the former Syrian fortifications on Mount Bental and overlook the Syrian town of Kuneitra and Kuneitra Valley.
Visit the Jordan River.
Transport by new air-conditioned vehicle
Pick-up and drop-off from variety of hotels in the city
You will need to contact the tour provider after the booking to arrange pickup time and location
The minimum age for joining the tour is four years old
On Wednesdays tour includes a stop at the Jordan River
Golan Heights Day Tour from Jerusalem ratings based on 1 Verified Review
5/5 Nov 11, 2019
This was an awesome tour. The sights we visited were amazing. The guide was so knowledgeable and his narrative made the experience so much more meaningful.

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Salon Thirty Five - Bardstown, KY | Groupon
Salon Thirty Five
512 East Stephen Foster Avenue, Bardstown, KY 40004 512 East Stephen Foster Avenue, Bardstown Directions
+15023504110
512 East Stephen Foster Avenue,
There's no need to put your needs on hold, the staff at Salon Thirty Five in Bardstown, KY is waiting for you. If you're looking for a great salon, this place provides ample hair services that you are sure to enjoy.
Groupon has verified that the customer actually visited Salon Thirty Five.

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13,354,132 members (60,568 online)
OriginalGriff27-Jan-13 5:04
OriginalGriff 27-Jan-13 5:04
Mark_Wallace27-Jan-13 23:23
Mark_Wallace 27-Jan-13 23:23
Valentine199327-Jan-13 3:48
Valentine1993 27-Jan-13 3:48
OriginalGriff27-Jan-13 4:40
OriginalGriff 27-Jan-13 4:40
ToastedTOAD27-Jan-13 5:16
ToastedTOAD 27-Jan-13 5:16
Mark_Wallace27-Jan-13 21:27
Mark_Wallace 27-Jan-13 21:27
gavindon28-Jan-13 6:41
gavindon 28-Jan-13 6:41
Walt Fair, Jr.27-Jan-13 6:01
Walt Fair, Jr. 27-Jan-13 6:01
Mark_Wallace27-Jan-13 21:28
Mark_Wallace 27-Jan-13 21:28
Roger Wright27-Jan-13 8:51
Roger Wright 27-Jan-13 8:51
Pete O'Hanlon27-Jan-13 10:21
Pete O'Hanlon 27-Jan-13 10:21
CPallini27-Jan-13 10:45
CPallini 27-Jan-13 10:45
Roger Wright27-Jan-13 11:09
Roger Wright 27-Jan-13 11:09
Pete O'Hanlon27-Jan-13 12:19
Pete O'Hanlon 27-Jan-13 12:19
Rajesh R Subramanian27-Jan-13 19:32
Rajesh R Subramanian 27-Jan-13 19:32
Joe Woodbury27-Jan-13 8:59
Joe Woodbury 27-Jan-13 8:59
One thing that makes people depressed is when they persist at doing something in which they find no satisfaction. All too often, students choose a major based on promised income and/or job stability, not based on what they enjoy doing. This doesn't mean you just pick something you like since there are other factors to consider. You may love basket weaving, but if you also like not living in poverty, it isn't for you.
H.Brydon27-Jan-13 11:11
H.Brydon 27-Jan-13 11:11
Valentine1993 wrote:
I loved computer science in college, but I didn't score at all. I had more fun with the computers.
Ravi Bhavnani27-Jan-13 11:24
Ravi Bhavnani 27-Jan-13 11:24
wizardzz27-Jan-13 12:23
wizardzz 27-Jan-13 12:23
I feel like highly intelligent people often end up being quite depressed. What are your passions outside of CS? Sometimes finding a way to tie that in helps.
0bx27-Jan-13 14:12
0bx 27-Jan-13 14:12
Being unhappy, or in a perpetual state of boredom is not a depression.
wizardzz27-Jan-13 16:37
wizardzz 27-Jan-13 16:37
Are you familiar with Existential Depression?
0bx28-Jan-13 1:16
0bx 28-Jan-13 1:16
Being frustrated by your own limitations and insignificance and constantly aware of a myriad of things that are going wrong, or have a high probability of going wrong? Yes, I'm quite familiar with it.
wizardzz28-Jan-13 5:14
wizardzz 28-Jan-13 5:14
Your first sentence does not really illustrate your understanding. I also don't really get the intent of the rest of your response either.
JimmyRopes27-Jan-13 17:48
JimmyRopes 27-Jan-13 17:48
Mark_Wallace27-Jan-13 21:34
Mark_Wallace 27-Jan-13 21:34
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Emancipation Day crowd is thin but mostly enthusiastic Going Out Guide
Anthony Faiola Everything you need to know about the long fight between Cliven Bundy and the federal government
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Sarah Pulliam Bailey | Religion News Service Justice Stevens: The five extra words that can fix the Second Amendment
John Paul Stevens Almost 300 missing in South Korean ferry disaster; death toll expected to rise
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War Without Mercy: Race and Power in the Pacific War by John W. Dower (English) 9780394751726 | eBay
See more War without Mercy by John W. Dower (Paperback,...
War Without Mercy: Race and Power in the Pacific War John W. Dower
War without Mercy by John W. Dower 9780394751726 (Paperback, 1987)
War without Mercy-John W. Dower
Details about War Without Mercy: Race and Power in the Pacific War by John W. Dower (English)
War Without Mercy: Race and Power in the Pacific War by John W. Dower (English)
263181595272
Date of Publication: 30/04/1987 Subject 2: Military History
ISBN-13: 9780394751726 Publisher: Random House USA INC International Concepts
UPC: Does not apply ISBN: 9780394751726
ISBN-10 0394751728
ISBN-13 9780394751726
Back to home page | See more details about "War without Mercy by John W. Dower (Paperback, 1987)" Return to top
War Without Mercy: Race and Power in the Pacific War by... War Without Mercy: Race and Power in the Pacific War by...
Military/War War Fiction Books in English,
War Fiction Books in English,

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Top 10 Hotels in Brooklands, Manitoba | Hotels.comEnglish (United States)Book online or call 800-246-8357This call is free. 24 hours a day; 7 days a week.HotelsHotel DealsPackages & FlightsGroupsHotels.com® RewardsGift CardsCustomer ServiceYour bookingsHelpWebsite feedbackReview a hotelSign in & AccountSign inCreate an accountYour bookingsHotelsCanada HotelsManitoba hotelsHotels in Brooklands, ManitobaHotels in Brooklands, ManitobaSearch & Compare Brooklands HotelsCity, landmark, hotel name, address or zip codeCheck inCheck out I don’t know my datesTraveling for:WorkLeisureRooms123456789+Room 1:Adults12345678Aged 18+Children01230-17Age at check in:Child 1:-?-<11234567891011121314151617Show dealsCollect 10 nights get 1 free*And look out for Secret Prices on select hotels12345678910=FREETrending now in BrooklandsHotels in BrooklandsMost bookedWinnipeg ThriftlodgeFair 2.6 / 5( 79 genuine reviews )Hotels.com® RewardsFor every 10 nights, get 1 free! 4 people looked at this hotel in the last hourMost recent review"Very nice and clean. Great waterslide, hot tub and pool area. Industrial/airport area, so not a great location if you plan on walking around."A Traveller, Aug 2015, CAHotels within 5 miles of BrooklandsCountry Inn & Suites By Carlson WinnipegExcellent 4.2 / 5( 535 genuine reviews )Hotels.com® RewardsFor every 10 nights, get 1 free! 230 people looked at this hotel in the last hourMost recent review"Reasonably priced hotel close to the airport. Room was clean and quiet. Free breakfast had a fair bit of variety. Staff was very friendly & helpful. Would stay there again."C, Jul 2016, CABest Western Plus Winnipeg Airport HotelExcellent 4.2 / 5( 372 genuine reviews )Hotels.com® RewardsFor every 10 nights, get 1 free! 227 people looked at this hotel in the last hourMost recent review"the service and food were top notch - the staff were well trained, polite, and knew what to do-
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Intuitive & Conscious Living Workshop Tickets, Newport Beach
Intuitive & Conscious Living Workshop
Morgan McKean Saturday, October 18, 2014 from 9:00 AM to 12:30 PM (PDT)
This ticket entitles the recipient to attend a powerful & intimate workshop on Intuitive & Conscious Living with Intuitive & Transformational Mentor, Morgan McKean.
Share Intuitive & Conscious Living Workshop
I know I want more in the area(s) of career, health, money, or relationships but, I’m not sure what it is, or how to get it. I have BIG dreams but, I don’t really have the confidence, ability, or enough _________ (fill in the blank) to go after it. I have many of the material things I want however, my health, relationships, and or personal time is lacking in some way. I’m stuck in a state of overwhelm, anxiety, pressure, and stress, and need a better way to navigate my life. In this powerful workshop, you will learn to::
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Increase your confidence by developing a “Success Mindset” PLEASE NOTE :: You will receive the exact address and other event details upon purchasing your ticket to participate in the workshop. Have questions about Intuitive & Conscious Living Workshop? Contact Morgan McKean When & Where
Newport Beach, CA Saturday, October 18, 2014 from 9:00 AM to 12:30 PM (PDT)
Morgan McKean Highly acclaimed and cherished Intuitive and Transformational Mentor, Morgan McKean has one purpose: to show people how to stop suffering by becoming the conscious creators of their reality. When Morgan appears, people’s lives change – for the better. With over 20 years of experience in Intuitive Transformation, she demystifies the real-world implementation of spiritual principles and human-potential techniques, to set people free so they can lead happier, and more successful lives.
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A Girl Less Ordinary by Leah Ashton | NOOK Book (eBook) | Barnes & Noble®
Eleanor has worked hard to transform herself from the lonely girl she once was. Switching braces for a breathtaking smile, dowdy clothes for fabulous dresses, and heartbreak for flirty, fun-only dates, she's now "Ella." But one man can see the real woman beneath.Fiercely private billionaire Jake Donner has never forgotten Eleanor, and
A Girl Less Ordinary available in
, #4344
Read an ExcerptSydney, New South Wales TodayIt was an ambush. Plain and simple.Jake Donner knew it. Every one of the board members who currently watched him with matching unreadable expressions knew it, too.How long had this been planned? Hours? Days? weeks? 'No.'Jake figured that was pretty much all that needed to be said.'There's no other option, Jake.' This came from Cynthia George, a silver-haired, retired chief executive of one of Australia's major banks who now spent her spare time on a handful of corporate boards across Sydney. As she studied him with what could only be described as a steely expression, Jake was reminded why he was so keen to appoint her to this board.Intimidating just began to cover it. Pretty damn scary was closer.But still, he shrugged. 'Find another one.'Jake forced his body to fall back into the soft leather of his high-backed chair, attempting a fair facsimile of casual nonchalance. But his muscles were tense, and he found himself fighting the instinct to leap up and pace around the edge of the Armada Software boardroom.This was not representative of his usual board meeting experience. Usually, the time was spent paying careful attention during the topics that interested him, zoning out during those that didn't, and occasionally congratulating himself on his decision a few years back to extract himself from this excruciatingly boring world of the business he'd founded. Now he had a twenty-eight per cent share of the company, an up-and-coming CEOalso currently studying him across the streaky marri surface of the boardroom tableand a board made up of Sydney's corporate elitenearly all financially invested in Armada. All this added up to the perfect excuse to pay as minimal attention as possible to the day-to-day operations of the company and instead let the experts worry about it while he did what he was actually good at: coding software.Up until about a minute ago, this arrangement had been operating flawlessly.Across the table, the chief financial officer pushed a paper-clipped sheaf of papers in his direction, the pages fanning out slightly as they slowed to a stop.'Here's an option, Jake. We reduce our FTE by twenty per cent.'Full-time employees. In an organisation of over two thousand in this skyscraper alone, that was a heck of a lot of people. 'Cutting staff is a last resort.'The CFO nodded. 'Agreed.' He gestured at the LCD screen at the head of the table and the final presentation slide it still displayed. 'Hence the board's proposal.'Jake didn't even bother to look at the figures and multicoloured graphs before him. He was familiar with them all. He might slouch about in his chair and say very little at these meetings, but he read every single board document in detail.Sales were down. Costs were up. Australia might have weathered the Global Financial Crisis better than most of the world, but Armada had not emerged unscathed.The facts were inarguable.But the proposed solution?Definitely worth arguing about.'I'm confident that the release of Armada's first smart phone will significantly increase revenue,' Jake said, and he was. Just not as confident as he'd been last night when he'd absorbed the surprising financial report. He'd expected the board to have a typically brilliant solution to what he'd been sure was a temporary problem. But their unease was unsettling. Their solution impossible.Jake Donneras the new face of Armada? Nope. Wasn't going to happen.'There's no need for something so drastic,' he said.Cynthia smiled without humour. 'A few TV and radio appearances, a conference keynote address and a couple of interviews is hardly drastic, Jake. Armada needs a public face, and you're it.'He shook his head. 'For a decade the quality of our products has spoken for itself. I seriously doubt wheeling out some computer geek is going to help anything.'She snorted, an incongruous sound in the perfectly silent room. 'Computer geek? Try infamous multimillionaire recluse. Number two in Headline magazine's list of Australia's most intriguing people. Number one in Lipstick's most eligible bachelors. The increased publicity for the new phone will be immeasurable should you be the face of the product.'Jake sank even further into his chair, stretching his long jean-clad legs out beneath the table. He didn't ask to be featured in those stupid glossy magazines. Didn't ask to forever be annoying his long-suffering local constabulary in order to despatch the more than occasional misguided journalist or photographer who trespassed onto his Blue Mountains acreage home.It was all nonsense. Absolute rubbish. There was no story to be found. No scoop.Was it really that unusual to despise Sydney's concrete jungle? To equate wearing a suit, unending meetings and patently false schmoozing to something only a few degrees south of selling his soul?Apparently so.Who cared that he'd rather work remotely from the comfy couch in his lounge room? Who cared that he'd rather stick pins in his eyes than attend some society function chockfull of Sydney's self-satisfied, Botoxed elite? Who cared that he truly believed his private life was private and that a flat no-interview policy made his life significantly easier?Well, according to the ten sets of eyes focused on him right this second, and the substantial business acumen behind thema lot of people cared. A hell of a lot of people.Jake gave up pretending to be all casual and dispassionate. He flattened his sneakers to the parquet floor and shoved his chair backwards, leaping to his feet in a sharp movement. The chair continued its journey until it thumped gently against the wall, but by then Jake had already completed half a lap of the room's wall of windows.'In a saturated marketplace, Jake, just having a great product isn't enough.' This came from the Vice President, Marketing & Communications, an elegant, spindly woman with jet-black hair. 'Unfortunately, early indications from our market research are that the Armada phone is generating little interest from consumers. Our US and Japanese competitors have the market corneredpeople want the familiar brand, regardless of our superior phone.'Jake paused. 'And what, exactly, do you think I could do about that? How is my mug on a magazine cover going to sell phones?'The VP smiled. 'The results of our copy-testing focus groups are compelling. An advertisement including your name and photo scored significantly higher in brand linkage and consumer motivation. We're talking quadrupling of interest in the product.'Jake didn't even bother being surprised that focus groups had been run. Of course they had. He was the only one late to this party.He rubbed his forehead, a futile effort to erase the newly created furrows. His jaw was clamped shut and his teeth ground together.'The board's recommendation is that we proceed with the Jake Donner campaign.' It was Cynthia again.'If you decline, we'll be forced to reconvene to begin implementation of the company restructure,' added the CFO. Restructure, of course, being code for mass redundancies.Now the VP chimed in. 'We're planning a short campaign, Jake. One month of inconvenience to you for tens of millions in potential increased revenue.'The whole board murmured in enthusiastic agreement. Yes, this was definitely an ambush. He half expected them all to start lobbing their pens at him nextin a perfectly coordinated fashion, of course.One month of inconvenience.Could he do it? One month of shoehorning himself into whatever shiny package Marketing chose to squish him into? One month of posing and saying all the right things in aid of dragging Armada out of this financial hole?One month for thousands of saved jobs and millions of dollars?It didn't sound like much of a sacrifice when put like that. He might be far from the sole owner any more, but deep down inside he still considered Armada his. His responsibility. His employees.Really, the decision was a no brainer.Reluctantly, Jake grunted something that Cynthia correctly interpreted as acquiescence.Well, he wasn't about to jump up and down in excitement, was he?Something totally random occurred to him: Lord. He'dbetter not have to wear a suit.Ella Cartwright waited patiently outside the boardroom's double doors, seated neatly on a low leather couch. Her black patent heels did not click nervously on the floorboards. Her fingers did not twist and tie themselves in knots on her lap. And she certainly didn't ask the CEO's personal assistant, who'd escorted her all the way to the twenty-sixth floor, any of the myriad questions about Jake Donner that sat on the tip of her tongue.Not doing all those things was possible, of course, because those things she could control.The butterflies currently tap-dancing in her tummy? Well, not so much.But that was okay.No one needed to know about them.Finally, the doors were pushed open, and a parade of exquisitely suited executives slowly made their way out. Ella was on her feet well before she caught a flash of Cynthia George's distinctive red blazer amongst the mass of wintry black, grey and navy.Ella allowed herself a fleeting moment of pride as she recognised the jacket she'd personally selected for Cynthia's revamped wardrobe. With her sharp haircut, flawlessly applied make-up and flattering outfit, Cynthia was a walking advertisement for Picture Perfect, Ella's five-year-old image consultancy firm.But, while Cynthia's 'look' had needed a review, her communicationand negotiationskills definitely hadn't. This had been demonstrated most effectively to Ella when she'd attempted to say no when she'd received Cynthia's most unexpected request.Take on Jake Donner as a client?Not in a million years.Excepthow to say no to your number one client with no reasonable excuse? Or rather, without a reason she had any intention of disclosing?It turned out it wasn't possible. Even worse, Cynthia had made it clear that she considered this job a personal favour. And when half your clientele was a direct result of Cynthia's word of mouth, a favour was definitely not too much to ask.And besides, if she was objectiveeven though the concept of objectivity was laughable where Jake was concernedwith Jake Donner she'd have a success story that would far eclipse Cynthia's. Her business was doing well, but with Jake on her client list the impact on her bottom line could be stratospheric.The fact that Jake was the star of her number one most humiliating experienceand from a girl with quite a list, that was saying somethingwas completely irrelevant.So here she was. Notoutwardlynervous at all, just moments away from seeing Jake Donner for the first time in thirteen years.To say she felt ill would be a monumental understatement.'Ella!' Cynthia called, meeting Ella's gaze with typical directness. 'Come in. I've asked Jake to stay back a few minutes.'Behind Ella, a ding announced the arrival of the elevator, and within seconds the two women were alone in the hallway as the rest of the board were whisked away.'How did the meeting go?' Ella asked.But Cynthia only responded with matching raised eyebrows.Seriously, what did Ella expect? Jake was Sydney's most famous recluse. He was about to be splashed across Australian and international media. He was not going to be in a good mood.And when he saw her, it was only going to get worse. She had no doubt Jake wanted his past to stay as buried as hers.With a deep breath, Ella straightened her shoulders, and mentally yanked herself into line as Cynthia reopened the heavy boardroom doors.She could do this. She was Ella Cartwright.Confident. Polished. Successful.Jake Donner was just another client.Another deep breath.You're not that girl any more.Confident. Polished. Successful.He probably barely remembered her.Just another client.Ella repeated the phrase over and over as she entered the room, scarcely acknowledging the expansive table that dominated the room or the drizzling rain that blurred the city vista. She was too busy focusing on the rear view of a dark head of slightly-too-long hairall that was visible of Jake with his chair swivelled away from the doorway.He didn't move as they approached.'Well played, Cynthia,' he said, his tone quiet but not soft.Ella blinked, taking a moment to absorb a voice both familiar and yet completely foreign. He'd been seventeen last time she'd seen him, his voice already deep and mature. But now it wasdifferent. In a way that she couldn't quite explain. Richer, somehow.For no reason she could fathom, she shivered.'Not played, Jacob,' Cynthia said. 'That would imply I was the winner and you the loser. Unless, of course, you've cast Armada in the winner's role?'Jake laughed, but still didn't turn. 'There's no guarantee this is going to work, Cynthia. I think everyone is hugely overestimating my appeal to the average Australian.'Ella swallowed a surprised laugh. Surely Jake couldn't truly believe that? Despite her best effortsher very bestavoiding Jake Donner entirely when she'd moved to Sydney almost a decade earlier had proved impossible. This might have been the first time they'd been in the same room, but Jake had permeated her world at all sorts of inopportune moments.He was hard to miss, what with his success being the freakish type that attracted the mainstream mediawith his name splashed across everything from articles of terribly serious business analysis to the trashiest of gossip magazines. And he was always linked to impressive phrases: Internet Visionary for one. Or Web Evangelist. Even The Bill Gates of His Generation.She remembered thinking Jake would've got a kick out of that last one.Belatedly, Ella registered that Cynthia was speaking. Introducing her.As the chair began to turn Ella swallowed, then shut her eyes briefly, so by the time Jake Donner's ice-blue eyes locked with hers, she was ready.Sort of.'Good morning,' she said. 'I'm Ella Cartwright, owner of Picture Perfect. I'll be your personal rebranding and image consultant for the duration of the campaign.'Good. She sounded every bit as professionaland together as normal.She could do this.Ella stepped towards Jake, her hand extended, just as she would if he were any other brand-new client. Which he was.A moment passed. Nothing happened.Had she made a tactical error, pretending she didn't know him? It was a risk. One she'd decided worth taking after her weekend of preparing forread: stressing aboutthis meeting.Her plan was simple: brazen it out, and hope for the best.The alternative could not possibly be considered.Jake's gaze was unreadable as the silence stretched. Stubbornly, Ella kept her hand right where it was, and her stare did not waver.Not that it didn't want to. Her eyes wanted to drop to the floordesperately. Her shoulders wanted to slouch. Her arms wanted to cross and form a useless shield.And most of all, her body wanted to sprint as fast as her spiky heels would carry herout of this room and infinitely far, far away.But she'd never do any of those things. Not any more. The girl Jake had known would have. Definitely.With no other option but to look at him, she did, her gaze travelling across a facedespite all the photos she'd seen of him over the yearsthat was still a surprise. He was just so different from the boy she remembered.

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