To promote the song , Grande performed it first at the 2014 Radio Disney Music Awards , followed by the 2014 iHeartRadio Music Awards , on '' The Ellen DeGeneres Show '' and at the 2014 Billboard Music Awards . The song 's accompanying music video was directed by Nev Todorovic and premiered on Vevo on May 30 , 2014 . It won " Best Pop Video " at the 2014 MTV Video Music Awards and has been viewed more than 1.1 billion times . The song itself won " Best Song " at the 2014 MTV Europe Music Awards
2014 MTV Europe Music Awards
2014 MTV Europe Music Awards
Problem (song)