The song 's music video , directed by Kevin Bray , depicts Norwood looking after the empty house of her best friend , whom she is secretly in love with , waiting for his return while watching videos of the two of them . At the 1999 ceremony , the video was nominated an MTV Video Music Award for Best R&B Video but eventually lost to Lauryn Hill 's " Doo Wop ( That Thing ) "
1999 ceremony
1999 MTV Video Music Awards
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