Speaking about the actions of the two copilots in the cockpit in the minutes before the aircraft crashed into the ocean , the article commentary says , The men are utterly failing to engage in an important process known as crew resource management , or CRM . They are failing , essentially , to cooperate . It is not clear to either one of them who is responsible for what , and who is doing what . The Canadian Transportation Safety Board determined that failure of Crew Resource Management was in large part responsible for the crash of First Air Flight 6560 , a Boeing 737-200 , in Resolute , Nunavut on 20 August 2011 . A malfunctioning compass gave the crew an incorrect heading , although the Instrument Landing System and Global Positioning System indicated they were off course . The first officer made several attempts to indicate the problem to the captain , and suggested making a go-around several times during the approach , however failure to follow airline procedures and a lack of a standardized communication protocol to indicate a problem led to the captain dismissing the first officer 's warnings . Both pilots were also overburdened with making preparations to land , resulting in neither being able to pay full attention to what was happening
First Air Flight 6560
First Air Flight 6560
Crew resource management