Europ Assistance launched the first European holiday barometer on a sample of 3,500 Europeans ( French , German , British , Italian , Spanish , Belgian and Austrian ) , a survey conducted annually to gather information and data on people 's vacation plans and habits , by nationalities . One year after , opening of a Russian and Czech subsidiary . In 2001 , the Generali Group acquires 100 % of the capital of the Europ Assistance Group and opening of a subsidiary in French Polynesia . In 2003 , former chairman of La Poste ( French post office ) , Martin Vial replaced Yves Galland as CEO of the group . One year after , the company moved into Chile and on 26 December , following the tsunami in southeast Asia , the Europ Assistance Group mobilized 150 employees around the clock to manage more than 1,000 customers . In addition to organizing the safe return of several hundred people by commercial air , Europ Assistance Group had a number of members injured or deceased . After evacuating more than 15 of them via air ambulance to some of the best hospitals in the region , it was decided to organize the simultaneous transport of over 40 patients ( 18 of them on stretchers ) . For this purpose Europ Assistance has chartered an Airbus 321 with its medical team and equipment . In 2005 , Europ Assistance decided to change its visual identity and logo , reflecting its new ambitions . Europ Assistance sought to double its revenue . The new logo was created by the agency Dragon Rouge . One year after , together with the French market research firm CSA , the group publishes the first barometer of opinion on health systems in five European countries ( Germany , France , Great Britain , Italy and Sweden ) and opened a subsidiary in the Bahamas , Canada and Chad . In 2007 , the group CEO , Martin Vial , publishes " '' The Care Revolution '' " . , to strengthen the group 's positionning and brand image . In addition , the first " Plug & Sell " online insurance solution is launched , a unique travel insurance plateform , which aims to deliver a more personalized customer service . This global e-commerce platform is especially designed for travel agents , tour operators and airlines . One year after , the group continued a geographic expansion with the acquisition of two companies in the US : GMMI in the field of health in Florida and CSA Travel Protection in the field of travel in San Diego . Founded in 1991 , CSA Travel Protection provides customized travel insurance , related products , and comprehensive administrator services for its business partners and the travelling public . They employ over 150 staff members at their office in San Diego and throughout the US . CSA Travel Protection was the first company to introduce a vacation rental damage protection plan to the US vacation rental market . They are known for their consumer-conscious business practices . In 2017 , CSA Travel Protection won the 11th edition of the Stevie Awards for sales and customer service . Europ Assistance also trialed a proposed telemedicine interactive solution in remote regions throughout the Vendée Globe yacht race in 2008 . In 2009 , Europ Assistance partners the Bradesco Seguros Group to create a joint venture in Brazil . Europ Assistance Brazil is now the group 's biggest company in terms of workforce the same year the group expands into Serbia
tsunami in southeast Asia
2004 Indian Ocean earthquake and tsunami
Europ Assistance