In 2002 , McCutcheon presented the National Music Awards for ITV1 and in 2003 she featured in her only major film role . She appeared as tea-lady Natalie in the Richard Curtis romantic comedy '' Love Actually '' , where the British Prime Minister ( played by Hugh Grant ) falls in love with McCutcheon 's character . The film received good reviews and was a box office success . McCutcheon went to America in the wake of the film 's success , but a Hollywood career did not materialise . However , she did win the MTV Movie Award for Best Trans-Atlantic Breakthrough Performer . She also won the Empire Award for Best Newcomer at the 9th Empire Awards
9th Empire Awards
9th Empire Awards
Martine McCutcheon