The book combines analyses of case studies with summaries of social science research , drawing on academic studies , accident reports , and original interviews . The case studies include , for example , a failed social media campaign at Starbucks , a Thanksgiving dinner gone awry , the Three Mile Island nuclear accident , the Flint water crisis , Nasdaq ’s botched handling of the Facebook IPO , the accidents of the space shuttles '' Challenger '' and '' Columbia '' , the electronic trading meltdown of Knight Capital , the crashes of flights ValuJet 592 and Air France 447 , and the June 2009 Washington Metro train collision . The academic research covered in the book comes from sociology , psychology , behavioural economics , organizational theory , and neuroscience , including studies by Charles Perrow , Diane Vaughan , Karl Weick , Amy Edmondson , Dacher Keltner , Gary Klein , Gregory Berns , Daniel Kahneman , and Georg Simmel , among others
ValuJet 592
ValuJet Flight 592
Meltdown (Clearfield and Tilcsik book)