In August 2018 , the fire department of Santa Clara County , California filed a evidence in a lawsuit seeking the reinstatement of net neutrality policies , which accused Verizon of throttling an " unlimited " wireless data plan associated with a vehicle that was being used to coordinate responses to the Mendocino Complex Fire . The department reported that a Verizon Wireless customer service representative insisted that they must upgrade to a higher-cost data plan in order to restore their internet speed . In a statement , Verizon acknowledged that they did not properly explain the terms of their contract , and that the representative did not adhere to a company policy to remove these restrictions during emergency situations
Mendocino Complex Fire
Mendocino Complex Fire
Verizon Wireless