In 2001 , after retiring from the Navy , Nance founded Special Readiness Services International ( SRSI ) , an intelligence support company . On the morning of 9/11 , driving to Arlington he witnessed the crash of American Airlines Flight 77 into the Pentagon . He acted as a first responder at the helipad crash site where he helped organize the rescue and recovery of victims . Subsequently , Nance served as an intelligence and security contractor in Iraq , Afghanistan , the UAE and North Africa
American Airlines Flight 77
American Airlines Flight 77
Malcolm Nance