" 1-800-273-8255 " debuted at number 61 on the US '' Billboard '' Hot 100 and number 67 the Canadian Hot 100 for the chart dated May 20 , 2017 . Following the album 's release it went up to number 47 and 40 respectively . On August 20 , 2018 , the single was certified quintuple platinum by the Recording Industry Association of America ( RIAA ) for combined sales and streaming equivalent units of over five million units in the United States . Following the song 's performance at the 2017 MTV Video Music Awards , the song jumped to number nine , becoming Logic and Khalid 's first top 10 single , and Alessia Cara 's fourth . It later reached the top three on the '' Billboard '' Hot 100 , becoming all three 's highest charting single ; it performed well at radio , especially pop radio , where it reached number three on the Mainstream Top 40
2017 MTV Video Music Awards
2017 MTV Video Music Awards
1-800-273-8255 (song)