At 2:55 pm BST ( 9:55 am EDT ) on 11 September 2001 , after both World Trade Center towers had been hit in terrorist attacks , but before either tower had collapsed , Moore sent an email to the press office of her department which read : The Department did indeed announce on the following day two changes to the system of Councillors Allowances . Nearly a month later , Moore 's email was leaked to the press where it provoked opprobrium about the cynical nature of spin . Moore ultimately made a personal appearance before the cameras to apologise for what she had written
terrorist attacks
September 11 attacks
Jo Moore