Overall Poor management by @airindia for the direct flight from SFO to BOM
AI 180 | Jan 11, 8 pm

✅Boarding completed 10 mins late (understandable)
❌ Delayed by 40 mins due to baggages not loaded on time
❌ Potential 1+ hour delay due to fuel shortage, and Mumbai runway shutdown timings. Could have planned flight timing better.
❌ No sanitizing or wet wipes available. 0.
❌ Low quality pillows for resting.

This is even before the plane takes off. I have so much more expectations from this airline! Please let us know how we can help?!