Baroness Cumberland said in the First Do No Harm review 

“We have found that the healthcare system - in which I include the NHS, private providers, the regulators and professional bodies, pharmaceutical and device manufacturers, and
First Do No Harm - The report of the Independent Medicines and Medical Devices Safety Review
policymakers - is disjointed, siloed, unresponsive and defensive.
 It does not adequately recognise that patients are its raison d'etre. It has failed to listen to their concerns and when, belatedly, it has decided to act it has too often moved #glacially.”