Hey @harleyf @Shopify @ShopifySupport 

I am in the middle of exiting one of my brands and in order to get my funds released from Escrow, I need to transfer all brand assets to the acquirer

The last asset I have yet to transfer is store ownership due to the fact that my Shopify Balance is active, even though I’ve never used it

I spoke with support many days ago about resolving this issue and they said it would take 24 hours, yet nothing happened

I opened another ticket with support and they said something similar, yet there was no follow up as well

I’ve now spoken to 4 different agents and they all say different things, and I have 2 cases open that are escalated and marked as urgent

I’ve followed up almost every day in both cases and I have yet to receive a reply from the agents assigned to them

I have never used Shopify Balance, I’ve processed 7+ figures with Shopify, and I’ve already transferred all assets except ownership

Please help me get this fixed as soon as possible, as this was supposed to be done on the 7th of January

Side note - the last agent I was speaking with closed our chat as I was typing a reply and said that the other representatives have been non-responsive in our active cases because they need to send all the information in one go. This is not good customer service.

For those of you reading, if you can tag Harley & Shopify below that would be appreciated!