I’ve always been a big advocate of @rodemics but this is a pretty shit policy if you ask me. 

Super slow support with redundant questions being asked, finally get to have it looked at, and now as the customer I have to pay to even make a warranty claim happen because they *only* accept via post and don’t do it pre-paid. 

A special kind of frustrating since I could have dropped it there weeks ago (they’re 30mins away from me)