Chase and AMEX are so superior, it's not even debatable.  

We switched our business banking to PNC and thus, switched our credit cards to PNC credit cards. I now get the joy of spending atleast 5 hours a week talking to their fraud department to approve charges, we do daily. This has been on-going for three+ months. 

$900 facebook charge that has been charged everyday for the last 2 years, fraud. 

$250 home depot charge, fraud. 

Slack subscription that we have every month, fraud.  

Is there a direct number to their fraud department? No. You have to get verified three different times. Can our business banker do anything? No, its for my security. 

Business has been hard lately, like real hard and having declined transactions multiple times a day because of suspected fraud makes it feel 1000x times harder.

I can't wait to switch back.