I used to struggle with the "service mindset."

I had a chip on my shoulder.

I thought I was too important.

Then my income dried up.

I put myself in the shoes of my clients.

I looked at how I complained when I didn't get good service from other companies.

It was an "Aha!" moment.

Now, I deliver service with a smile.

I might be grumbling personally to deliver, and cursing that they're putting me under so much pressure.

But I never flow that attitude back to the client.

When the client calls, my attitude is, "Yes, sir, three bags full!"

And I can't stop the work from coming in these days.