Not sure what I was thinking buying @IKEAUSA  bookcases.  First one, only issue is one missing screw.  Second one, top busted, and holes were drilled too big for one of the shelf support screws.  Currently entered the seventh level of hell:  live chat (because companies don't have live customer service reps anymore).  Got the dreaded "we are currently busier than usual at the moment and are experiencing long wait times."