An update on this whole @quantumfiber issue I've been having. The latency is still not resolved. The speed issue was because someone made a change on their end and nobody caught it. So I'm back where I started with random drops and high pings even after they swapped the modem. I even built a quick PFSense box to make sure it wasn't the @Ubiquiti UXG-Pro. So, after almost 2 weeks, Quantum still hasn't escalated this or provided a fix for the high latency.