Technology will lead to significant transformation of jobs in the BPM sector, with demand for certain job roles to reduce, while other high demand jobs will emerge. Read on to find out. 

As AI integrates into BPM workflows, roles that involve repetitive tasks, such as Data Entry Operators and Help Desk Support, will see reduced demand. However, this shift is opening growth opportunities for analytical, domain centric, technology-driven, and customer-centric roles. New job roles are emerging in all BPM functions such as contact centers, HRM, supply chain and F&A, across all levels.

To stay ahead, BPM companies must recalibrate their hiring strategies to focus on roles requiring both technical expertise and domain knowledge. As these roles evolve, upskilling and specialized training will be crucial for the existing workforce to meet the changing demands.

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