Hey @TELUS, I’ve been a loyal BCT/Telus customer for over 30 years. I remember when you had exceptional customer service and when the future was friendly. 

Sadly, the deterioration in your service has been a slow motion train wreck for some time and now it’s a complete dumpster fire. 

Now you have the audacity to put your customers on hold for hours and try to activate them into your regulatory advocacy. 

I’m 5 calls, 3 callbacks, 3.5 hours and 2 Telus store visits into trying to replace a remote control. Now 29 mins on hold. I’m so done with you.