Lowering insurance costs can be driven by better claims management, not only innovation on underwriting. In other words, when something happens how efficient is the claims process. It’s not only about reducing the probability of a claim occurring or assessing how to price an insurance policy (price risk).

A car gets into accident. A pipe bursts in a house. You go to the ER. These are not things that will go to zero anytime soon. These claims will unfortunately occur. 

From beginning to final determination / payout how long does it take to process a claim? What was the cost? How much time went by? What costs were incurred that didn’t have to be, if the process worked more efficiently?

It’s the less sexy part of insurance, but if you really want to get into the weeds, you can drive savings here. This applies to all types & lines: health, auto, home, personal, commercial, specialty, etc.