When I hired our VA’s I made the assumption that this would mean that I would be almost entirely be taken out of the day to day. 

This has not been the case and I still handle most reschedules/cleaner call offs each morning. 

I think this will be the case until we have the spare change to hire an operations manager based in our location. VA’s are good but you really need someone with boots on the ground and industry knowledge to provide a great service