Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Beautiful product. Terrible company.
Review: Should have known when I opened the box and the first thing I saw was an inventory list to order missing parts that I was in trouble. Sure enough I had duplicates of two parts with two others missing. I sent in the inventory list asking for replacement parts and they were processed and shipped quickly but one of the parts (the most important one) was still wrong. Out of frustration I built the wine rack without the back panel since Winsome is incapable of sending a correct "middle" shelf with the proper notches to install back panel. Piss poor job of getting me the product I expected.
