Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Follow the directions for a perfect cup of coffee!!
Review: This thing has gotten a bad rap for lack of common sense. This thing doesn't spill and it keeps the coffee hot for a long time. I just dumped coffee out from yesterday and it was still luke warm even. One step people probably forget is to rinse the carafe with hot water before you put it back under to brew the coffee. If it just had cold water in it, then the coffee is being brewed into a cool pot - no wonder your coffee isn't staying warm. If you rinse it with hot water before you brew - your coffee will be warmer and stay hot longer. This is standard practice with ANY stainless steel carafe.All in all, this is one of the best coffee maker's I have ever owned. Don't be fooled by the bad reviews.
