Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: I like it
Review: I bought this brand new on Amazon.com. It was defective. The thing leaked water out of the bottom of the unit all over the place. I decided to contact Waterpik directly via email with an angry letter. A day later I received a response that they had shipped a new unit out to me (Amazon was also prepared to send me a new unit). Waterpik's response was fast with no questions asked.The new unit works great. The pressure is more than enough. I tried to use my new unit on 10 and my gums bled. I now use it on 6 or so and my mouth feels a lot cleaner. I'd recommend this to a friend.
