Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: damaged product
Review: I recently ordered this shampoo and the bottle arrived damaged. About a quarter of the bottle had leaked out of the bottom and all over the packaging. I contacted the seller and requested a replacement bottle or a refund. I was unbelievably frustrated when they refused. The best they could do is offer me a 40% refund (which I have yet to receive and this was over a week ago). For a fairly expensive bottle of shampoo, which I've used for years and order online regularly, I was shocked by the poor customer service. I won't be ordering from this seller again.
