Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Arrived with loose nuts and bolts - never started
Review: When this mower first arrived, I found two nuts and bolts loose in the carton. I examined the mower carefully to see where these might fit, and failing to find any such place, I proceeded to charge the battery. After about two or so days of charging, I took it out for a mow - It would not start! - I called customer support at B&D; - and the best they could do was to suggest that I return it to Amazon.To Amazon's credit, the return went off without a hitch - all I needed to do was to repack the mower - Amazon arranged for a UPS pickup right from my house, and refunded me the full amount - including shipping.
