Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Intellectual Piracy
Review: This book was a rip-off of Philip Crosby's works such as "Quality Is Free" and "Quality Without Tears." Just subtitute "Lean Six Sigma" everywhere for "Quality Improvement Process (QIP)" and it's the same methodology for implementation. Book, chapter and verse...I should know: I worked for Mr. Crosby for four years.
