Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: truly a piece of junk
Review: I bought a Rival Buffet Range at a local Target on Dec. 30, 2006. Within three weeks, the knob for the right hand burner broke off while the unit was on, so that the only way to use that burner was to plug and unplug it. I have the receipt, but Target requires returns to be in new condition in the original box. So I wrote to Rival, saying I would like a refund. I definitely did not want a repair or a replacement. Their answer: "Hello,I just received your e-mail, thank you for writing in. I do apologize that we will not be able to issue you any type of refund/credit since the product was not purchased directly from us, what we can do is send out a replacement if you agree. Thank you." How many people purchase consumer products directly from the manufacturer? What a ripoff.
