Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Don't waste your money on this ladder!
Review: We thought this would be the perfect ladder for our needs. However when it arrived it was missing a part, unstable, poorly made and not packaged well for shipping. We couldn't even return it because we couldn't re-package the ladder in its original wrapping. Do not waste your money on this ladder. Go to Home Depot and get a better and cheaper ladder instead like we did.
