Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: The customer service is awesome!
Review: The customer service is awesome! I bought the item and had difficulty to slot my laptop into the cradle; not because I was getting a wrong part (that I thought earlier), but simply because I did not unlock the cradle. I email the customer service and within a day, they got back to me and provide technical support. Also, they are fair to mail me a charger which should come with the dock that did not come earlier. Overall, I am satisfied with the service and the product received.
