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Title: Keep it in the boardrooms
Review: I was interested in what this book had to say up until reading of the examples which pertain very little to me or my work. Our company started the implementation process (yes, you can buy workbooks!) and I was startled by the lack of accountability this book encourages. The process of responsibility only goes up in this book, and the examples it provides deal primarily with management. The principles of feedback and coaching are important, but I can't see myself, a wage slave, being any more accountable than I already am. So if you're thinking of buying this book, buy it for yourself and don't foist it upon your company like my bosses did.
