Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Bad news, bad service
Review: I bought the AR230 thinking it was a trustworthy brand name at a reasonable price. The unit I received would not play commercial DVDs or record on blank the DVD+Rs I bought or on the DVD+RW that came with it. Gatway told me to throw away the DVD+RW supplied and upgrade the firmware by downloading a file from their website. I told them I had a Mac, and they said no problem. Well it does! You have to have a Windows XP or Windows 98 SE machine to download upgrades. I had to find a friend with one of those operating systems and that was not easy.I downloaded the upgrade and loaded file into the Unit. It loaded fine, but it still would not play or record. Gateway promised a replacement would arrive in one week. It never arrived. On my fifth call to them to fix the problem, they told me it would take another two weeks because they were out of stock. Over a month has passed and now I have to wait another ten days for the return authorization.Bad product and even worse service.
