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Title: defective drums
Review: When the time came to replace the drum in my fax machine I went to an office supply store... 3 of them to be exact, including the one I purchased the fax machine from only to find out that these drums now are a special order item and you pay shipping on them. I ordered one had it shipped to my home , installed it and within a month started getting "white" columns running vertical down my received fax pages.. not good because now I am missing critical info. Called the help line and was told I had a defective drum. Cannot return or exchange it because It was a special order so now Panosonic is getting anothewr $100 plus shipping from me. This makes 2 drum purchases in less than 6 mo.
