Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Great, when it works ...
Review: The scanner is exception, when it functions. The software that comes with it is barely usable and crashes often. That said, when I upgrade the software, it did change the situation: It went from crashing often to crashing every time. Even the "photoshop plugin" is merely a call to launch the software - when again crashes.
