Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: ordering from Sophia Global
Review: hello. I purchased refurbished cartridges, both a color and black, for an HP printer, one that's a few years old.the prices for these items was waaaaaaay below what other stores/sellers were asking. so I took a chance. the items arrived extremely quick. Unfortunately, the color cartridge did not work. I sent an email back to the seller offering to return it to her and requesting an exchange. She apologized, gave me a very understandable technical answer for why the item was not working, told me it would not be necessary to return the item, and she sent me a replacement cartridge at her own expense which arrived the next day. So I could not be happier with my purchase and overall experience with Sophia Global. If I ever need similar items I will always check with her first, because she is the type of seller I want to deal with. best regards to all.
