Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: shoulder strap edge torn from wear in less than a year.
Review: Very nice bag when new, but the edging on shoulder strap on one side wore through and became torn in only eight months. The problem, I've discovered, is with the design. The two shoulder straps originate in a zippered compartment, which means that when in use, the top part of each strap -- the part that bears all the weight -- can rub against the zipper ridges. Too bad. It's a good size if you need to carry heavy books with your computer, as I do. I'm looking for something else, because of the design flaw and durability issues.
