Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Victorinox Swiss Army Huntsman Pocket Knife
Review: The knife we ordered was supposed to be new or in new condition, however when it arrived it had scratches on the handle. We returned the knife and purchased a new one for approximately the same price at a retail store. Our account has not been credited for the returned knife.
