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Title: This is a great introductory text!
Review: Sara Trenholm is a gifted writer. This is another in a series of well prepared communication texts by this author.The healthy balance between theory and practical advice makes it both challenging and yet easy to digest. I have used this text as a resource since it first crossed my desk in its first edition.My only criticism of this book is that it is not visually appealing. However, the person who wants information will find it to be highly pracital and usable.
