Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Not entirely safe
Review: The tubing that forms the base of the bouncer fits into plastic oval mounts and are secured by metal pins. The pins, made out of cheap stamped metal, are folded to create a spring. The problem is that these pins break very easily along the crease where they are folded, and once they break, the base can collapse. One day while my two month old son was in the bouncer, one of the tubes slipped out of the mount (two pins were broken) and the bouncer lurched forward. Luckily I was close by and held on to the seat, preventing my son from falling out. The manual said to call Kids II, the maker of the chair, for customer service. I called, left a message and received no reply. I called Boppy's customer service several times and each time left a message and, again, no reply. I emailed customer service at Boppy and once again received no response.
