Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: messed up shipments
Review: I was purchasing this for a present. The first shipment was the correct item, but it was banged up and not packaged well enough to avoid the damage. A replacement was quickly sent out, but it was the wrong item. Unfortunately, I didn't have any more time left to give them a chance to try to correct it a third time. I found a similar item locally - and spent less!
