Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Subscription snafus
Review: Just got off the phone with Time customer service. My background is a 30 year continuous subscriber to Time since 1981. After my last renewal, in July, there has been three cancellations of my subscription. Of course, Time says that I called to cancel which is simply not possible. Why would I do that just so I can call back up to start it up again? Calling customer service is not my idea of fun. Naturally, they have no clue. This time they claim to have sent out a refund based on my debit card payment which is also not possible. Office expenses require a paper check. Nonetheless, customer service tells me that they cannot re-instate my subscription for 90 days in order for that check to not clear. When readership is down they turn away a loyal reader. Isn't that lovely. I like TIME, but their customer service leaves a lot to be desired.
