Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Scratched, Smashed & Spoiled
Review: In theory, this is a GREAT item. However, it arrived in a damaged package with most of the pieces missing. The one tool we received, the shovel, had chip marks. The canvas bag is cute like the picture...but it was dirty & stained from (I'm guessing) the packaging being torn. This item is not able to be swapped-out for a new one, so our only recourse is to return it outright, and buy a new one. In order to do that, we would have to pay shipping fees which we didn't before (because it was part of a larger order that was eligible for Super Saver Shipping). Also, several other reviewers mentioned the flimsy construction regarding the small screws, and that is a true & accurate assessment.
