Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Waste of Time
Review: I was excited to read about customer service stories when I read this book - but felt cheated after reading it. It seems the author can't tell the difference between Managment and Customer Service. I can appreciate what the author was aiming for in this book but felt he misses the mark.This is not a book I would recommend. Actually it is a book I wish I hadn't purchased. But that is just my opinion.
