Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Too much hype - no real content
Review: I bought the book to gain insight on giving good Customer Service and was really disappointed. The author completely says, even in the title, that customer satisfaction is worthless - which is completely untrue. No real plan given. Typical sales book - many pages with only a 8 word giant sentence printed on it (to fill space undoubtedly). Nice concept - no real content to run with and apply to a business. Sorry I spent the money (he did accomplish his purpose by getting me to buy his book!)
