Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Poor Customer Service
Review: Ordered floor mats for a 2006 Saab 9-5, shipped on time, but they did not remotely fit my auto. Did not have holes to fit hold down tabs or fit foot wells properly. Called customer service, explained that I had ordered by car model number and was told they didn't make a custom mat for my auto so they shipped me the closest fit they had. I could have purchased a generic set at Walmart that would have been a better fit. Got a return number and was told the refund would not include the $15.00 shipping fee or the $12.00 return shipping fee. So Iam out $27.00 because they didn't tell me they didn't have mats to fit my car. As of this writing, they received my return over a week ago, according to UPS tracking, and I still don't have a credit for my return. Shop somewhere else this company is all hype and no action.
