Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: no parts supply
Review: The main body of the machine is ok. But the split tip of the plastic large spool pin broke after a couple of use. There is only one in the package. I tried to glue it but it didn't hold. I searched for it on the internet. No luck and saw other users have the same problem and looking for the same part. Then, I call the customer service number on the manual (they don't have a web site. can you believe it!). They told me no one else carry their parts because they are the manufacturer, and they don't have the spool pin becuase this machine is so small. I tried to give feedback and they hang up on me. So, although the machine body is still good, it's useless without the spool pin.
