Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: CRAFTING AND EXECUTING STRATEGY
Review: IT TOOK A WHILE FOR THE TEXTBOOK TO REACH ME. I WAS DISAPPOINTED WITH HOW SLOW THE DELIVERY PROCESS WAS AND ALMOST DIDN'T HAVE THE TEXT IN TIME FOR CLASS. SERVICE AND DELIVERY COULD BE MUCH MORE PROMPT.
