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Title: A book full of information but leaving little impression
Review: The book is full of information but it is hard to summarize. I found myself repeatedly trying to find useful operational information and only partially succeeding by crunching the text.In the chapter called " Writing an E Mail Masterpiece" the author's recommend that we look at Amazon's other 75 books on the subject since " This is not the place to lay down the well-worn rules of business writing" . Well if a chapter, so named, is not the place to learn the rules then why use such an inappropriate title. There are obvious sections in this book where the content is illuminating but,overall,the book lacked continuity and was disappointing.
