Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Failed with no replacement parts
Review: I have these on my Surly LHT. When in for new cables, the tech told me that a washer (probably cost $1.50) was broken and I had to replace BOTH shifters as they are NOT sold separately and NO replacement parts are sold by Shimano. He also had the gaul to charge me $127.00 when everyone else sells them for under $100. I am fed up with Shimano and their uncaring attitude and poor quality control. A few years ago I was getting off from a stoplight and my Shimano front crank arm broke off completely! Never had that happen before and my bike shop never had either. Next time I get SRAM all the way.
