Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Decent Product -- Great Customer Service
Review: I have had this faucet for three years. Recently it developed cracks and was leaking badly (too soon for my measure). I called Moen and they mailed me an entirely new faucet free of charge that I am very pleased with. Installation of the new faucet was very easy.
