Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Peice of Junk
Review: I guess the electric smoker was OK at first but I cannot seem to be able to contact the company to see if the electric element is under waranty or how to purchase a new element. The smoker still looks new (about 6 months from Home Depot) with virturally no rust or soot on it. The big problem with the smoker is the 2-3 inch split in the element that is the reason it doesn't work. This web site is not designed for anything but selling new products and getting raving reviews. What I need is a company that is concerned about the folks that have already purchased products that need help. This is the first time in my life that I have had to have a password to complain.Regards,
