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Title: And I thought I knew everything about voicemail.
Review: As a telecommunications manager for a large firm, voice messaging is one of my headaches. This book is a great help to people who fumble, mutter, speak in rapid fire, or just get nervous leaving voicemail messages. As the author says, all the telecomm industry has ever done is give out flow charts showing people which button to push for which function. This bok finally shows people how to communicate, not just press buttons!
