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Title: Good book... if you work in a company!
Review: This book is useful for beginners if you work in a large company where buzzwords like CRM, ERP, SCM, e-procurement, business intelligence, EAI etc. are being thrown around constantly by consultants. Also, it is common that many managers use these terms without understanding what these mean. This book explains these terms in the context of business using a rather good integrated framework that seems to be referenced extensively by IBM Global Services. If you are an expert, this book is not for you.
