Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Sent wrong item twice!
Review: They sent me a kid's movie cd twice; their product coding is off. I mentioned this in a long e-mail. The reply did not address my problem, but a form letter for returns. This item was not delivered to me, but was sent directly to a friend as a gift. I don't think it has ever been resolved by my friend. Too bad, because the book is highly rated. Ugh!
