Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Display has quit working after three months.
Review: This is a nice player, but this one and a black Zen V Plus2GB Black/Green BOTH have a dead screen after three months. I would send them for replacement but when I contact Creative about the warranty I got this......RMA Fees & Details* According to the data you provided, your Creative product is beyond the standard labor warranty but within the 12 month hardware (parts) warranty.* The diagnostic and handling fee for products returned outside the labor warranty is US$25.00. To continue the on-line RMA process, you will need to pay the $25.00 fee using your credit or debit card through our secure shopping cart during this on-line process.So I have to pay one third of the product price to get it replaced through factory warranty, I don't think so.
