Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: VERY UPSET!!!!!!!!!!!!!!!!
Review: I purchased this unit and payed the hefty one day expidite fee. When it arrived I was very excited until I opened the box and discovered the threaded coupling that holds the sprinkler arm on was missing. I called Nelson as instructed by the insert in the box and they told me it would take 2 weeks to get the part. I asked for a supervisor hoping she'd understand that I paid extra and needed this quickly. With NO apologies or sympathies offered for costing me extra or for the inconvience, she cooly said 2 weeks was the best they could do because they were so backed up. I guess with that type of business, losing one customer like me doesn't matter to them, so beware if you need replacment parts or your order arrives with missing parts!I am upset and disappointed with Nelson!
