Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Not So Great
Review: I was disappointed in this book. I found the characters to be black and white (e.g., Mom and Sis were bad; the author was good) and the writing didn't ring true. I felt more empathy for the author when she was writing about her terminally ill sons than about her feelings about her mother and sister.
