Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Poor Quality Tool
Review: I purchased the JR-18 through Amazon.com on June 5th 2012. The first time I tried to use it in our flower garden it broke off at the point where the shaft meets the spindles (dirt is firm but not hard, a shovel easily digs in it, and it had been raining so the auger went in and out very easily on the first 2 holes and then on the third hole it went right in and then when reversing it out it just snapped off.). I would like to get a warranty replacement, but non one will respond to my emails about it. I have tried to contact the seller with no response. According to Amazon it is passed the window to be replaced or returned. As all I want to say is when dealing over the internet "Buyer Beware" because after the sale you may never hear from them again.
