Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Horrible customer service
Review: I had a 256MB JumpDrive Pro for about 6 months and it worked fine until one day I connected it to my WinXP laptop and I got an error message saying the drive needed to be formatted. I went to the website to see what I could find about this and couldn't find an answer. In fact, I couldn't find anything except links to sites that would sell me another one. I contacted live support and they were even less helpful. Their response was "sometimes faulty hardware." No reason was given as to why this would have happened, nothing about how to solve the problem, just bad hardware. I was advised to send it back (on my own dime, nonetheless) and within 7-9 business days I would have a replacement.
