Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Good shoe, but bad service from Amazon.
Review: This is a good shoe, but I was shipped the wrong size twice. The web interface is poor, it does not allow the shopper to review the size ordered. The "Shopping Cart" reviews the item ordered, but does not repeat the size, so the purchaser can't double check the size before paying.
