Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: goal oriented conflict management
Review: This book is a great addition to your list of "must-reads" if you find yourself needing to lead people/integrate the work of many separate groups towards a common goal who have many individualized agendas, territorial resistance, and/or fear of change, however share/want the same end result. You will finish this in a short period of time but will end up bookmarking certain pages with key ideas/concepts to go back to them later
