Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Great Bag for the Month it Lasted
Review: We were really happy with this bag until the release button jammed on the handle just four weeks after we got it. The good news is that JanSport is honoring the warranty. The bad news is that the cost of shipping to their service center, which they refuse to cover, is quite high.
