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Title: AMACOM Publishes Defective Books
Review: I've ordered this book 3 times. Each time the book, which includes a CD-ROM in the back for the ease of duplicating the many forms inside, came with a defective disk. AMACOM rebuffed, rather rudely in fact, my request for a replacement disk. They were also contacted by ... AMACOM refused their request to fix their defective CDs as well. At this point, I'm returning the book.This is unfortunate because the book is well written, but I have no plans to purchase anything published by AMACOM again.
