Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Biggest piece of garbage ever
Review: After about 4 hours of use, one of the clutch dogs broke in half, (bad casting), so I called Troy-built and was told they would not send a new clutch, and I had to take the trimmer to an authorized repair shop which was Eagle River Small Engine Repair in Eagle River, Alaska. Eagle River is about 200 miles from where I live. I took the trimmer to the repair shop, and the owner, John, told me he did not work on trimmers and refused to even look at it. I called the Troy-Bilt customer service line again, and Al, the idiot I spoke to told me I needed to make an appointment with a shop in Wasilla, AK that is not an authorized repair shop.I would recommend buying any other brand than Troy-Bilt, because they do not honor their warranty. In fact, DO NOT WASTE YOUR MONEY ON ANYTHING TROY-BILT makes. Their products are garbage.
