Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Alienware does not support used laptops
Review: Alienware only provides updates to the original purchaser. If you purchase a 2nd hand Alienware, you CANNOT go to the Alienware web site and update your drivers. I WOULD NOT BUY a new Alienware as it depreciates drastically immediately, as a result of NO DRIVER SUPPORT, or another used one as updating drivers is impossible. Buying a used Alienware is very very risky over the long run.
