Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Weather Tech Customer Service
Review: I cannot give my opinion on their product as I have not received it yet. However, I can tell you their customer service is TERRIBLE! I ordered floor liners on January 4, 2010. They promptly charged my credit card and confirmed receiving my order January 5th. Today is January 28th 2010 and I still do not have my liners. I have e-mailed them twice, no response. I have talked to their rude customer reps and even their sales manager, Derick, only to have them tell me that they're backed up and my order will be sent as soon as they are manufactured. I wrote a letter to David MacNeil, the owner of MacNeil Automotive, to let him know of the poor service his business is conducting. But of course, no response.I will update this forum if and when I get the floor liners.
