Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: POOR Customer Service
Review: We started with a PB8200. After less than 2 weeks, it died. BenQ immediately replaced it with an "upgraded" PB8250. (Apparently, they had MANY problems with the 8200 model). Well, something went wrong with the motor in our 8250 around Christmas time and it became very noisy. We sent it in to BenQ January 29. It has been in the shop for a month now! This is inexcusable, considering they advertise a warranty that guarantees a replacement within 48 hours if there are problems in the first year. (Thank goodness this projector is for home use, not running a business!) In a nutshell, we are disappointed that TWO BenQ projectors have failed us in less than a year AND we have received poor customer service. FYI - Picture quality was great when it was working.
