Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Poor quality instructions and defective controls
Review: After wrestling this thing out of the box and laying all of the bagged/loose parts on the bedroom floor, I began the installation of the HWF05XC3. First off, the directions are vague on what actually secures this thing to the window. Secondly, you have to be a little creative on you hang this on the windows, because the pictures are often unclear as which direction a hasp or other part should be facing. Thirdly, after finally installing this on my window, I plug it in and turned the knob to "On." Guess what? The knob broke! This could be part of a bad batch and maybe the rest of them don't have defective knobs, but the poorly written instructions offer no excuse. The only saving grace (it's a "2" instead of a "1") was the helpful customer service. I only wish I could've e-mailed my request for assistance instead of having to fax New York City.
