Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Disappointed
Review: My slow cooker arrived, as others described, with the incorrect instruction and recipe manual. The temperature knob was damaged and broken as well. West Bend was very helpful in replacing the knob for free. What I was not aware of, was that the knob damage also indicated that the temperature gauge was messed up. Only after several tries cooking pot roasts that took THREE DAYS to cook even on the highest setting, did it occur to me that the temperature of the plate was damaged and was too low even at the highest temperature. I don't have experience with slow-cookers, so I had assumed I was doing something wrong. I sent the bottom back to West Bend who agreed to replace it free of charge, but I'm still waiting. I give them points for customer service. I wish I had paid more attention to other commenters.
