Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: DOA?
Review: This printer seemed to have the best reviews of all the ones we were considering. Needing a printer immediately for a very important deadline, we had this shipped overnight with Amazon Prime. After receiving this printer, we spent about 4 hours installing software and attempting to hook it up. Finally gave in and contacted Canon's customer support, who informed us that the printer was dead on arrival. They would be happy to send us a REFURBISHED printer as a replacement!! My issues with this are:1. A printer that was purchased new should be replaced with brand new.2. What is the long term quality of a printer that is dead straight out of the box?3. This was a big deal for us .... deadlines missed, chaos, etc.Thank you Canon, but NO THANK YOU. We are off to explore HP and Brother laser all in ones.
