Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: A good Jack
Review: A solid jack. I ordered two to raise up a sagging dock. They were delivered by UPS and the boxes were clearly beat to heck. The first jack was badly bent (it had about a 30 degree twist). It looked like it had been run over by a truck. I called Northern Tool and they took it back with no problems, and credited my account, and sent a new one right away.
