Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Good with reservations
Review: I got this tea maker for Christmas and have loved it, making 3-8 pots of tea a day. It's even good for green tea, despite some other reviews--the key is to brew green tea on regular or weak strength and to use only the amount of tea the instruction booklet recommends. That said, I am on my 4th tea maker since December. The first 3 worked wonderfully for weeks then the basket would not sink at the right time or at all. This time, the tea maker just stopped dispensing. Customer service is great, friendly and helpful, but I'm sure that I will need replacements past the 1-year warranty. If you are a total tea addict, it's the best tea maker around. But be ready to use your warranty repeatedly and to struggle until the replacement arrives.
