Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: problem with BIOS, customer service is HORRIBLE
Review: While trying to boot up my laptop one day, it came upon a black screen with a box that said 'enter password'. Turns out this model and many other Toshiba models has a problem with its BIOS resetting the password. The only way to fix it is to take it to an authorized repair center, or to send it into Toshiba. The ONLY repair center in my area would not take it, so I had to send it into Toshiba. The UPS store charged me to ship it, as well.When I got my laptop back, none of the USB ports worked! I was told over the phone that the only way to fix this was to completely re-install Windows, thereby losing all of my files and programs.The Toshiba customer service and tech support never offered any solutions or trouble shooting. This laptop is low in price, but if anything ever goes wrong with it, YOU'RE OUT OF LUCK.
