Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Frustrating
Review: This is my fourth (and worst) fully automatic Saeco machine. I was curious to see how others faired with the V-spresso and read the reviews. It appears that 50% have had problems and needed customer service. In my case the machine has been schizophrenic from the start and has needed to be serviced twice. As someone else wrote, the thing makes great coffee when it works, but its a crap shoot if you're getting a reliable machine. The worst part is the service from Saeco. They are very polite, but very inefficient. They don't get the fact that this is a luxury toy and their average customer is someone who expects service commensurate with the high price. I'm afraid that with a 50/50 shot at getting a good machine and a corporation with little regard for their clients, my next purchase will not be Saeco.
