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Title: pretty much a waste of money
Review: Rarely have I got so little from a book like this. The entire contents of this book could have been written on a double sided sheet of paper. It is patronising, drawn out and overly politically correct. Very disappointing read. This might be relevant for someone who works in a very junior role in the public service but is of no value for middle or senior management in any kind of modern organisation. I actually laughed at loud whilst reading a lot of what it purports to present as advice.
