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Title: Good Machine - When It Works!!!
Review: This is an easy to use machine and produces great coffee, but there's a big problem with Saeco. We bought one a few months ago, and after 1 month the wiring all burned up inside and we had to return it and wait several weeks for a replacement. Then we used it for another couple of months, and it decided to stop working again. Even this would be all right, but Saeco provides horrible warranty service. First you have to go through a big runaround to get an RMA, then you have to pay for the shipping to them, AND THEN THEY KEEP THE MACHINE FOR TWO MONTHS! I don't know about you, but if I'm paying this kind of money for a coffee machine, I would expect them to turn it around in a few days, not a few weeks. Bottom line - they don't seem to make them to last, and they definitely don't provide the kind of service they should when it breaks.
