Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Lost in delivery, Amazon made right
Review: This was my first purchase through Amazon and I waited over 2 weeks for delivery. Finally, when I complained, Amazon was able to determine that it had been lost in shipment. They sent a new CD via 2-day delivery (at no additional charge) and gave me a $5 gift certificate off my next purchase. Excellent customer service.
