Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Customer service cleaned up the mess, somebody did...
Review: I was waiting for this item to receive at home, but what a bad surprise to get a DVD version and not the Bluray version i ordered. The company who sells this item sucks (was a third party), they sent me a DVD instead of a Bluray version of this concert, but simply Amazon customer service cleaned up the mess... i called to ask how to return this item, as it was NOT what i ordered and expected to get... they just refund me all the money and let me keep this item... So i will order this from another source to get this item for real... Thanks Amazon for an amazing service (at least i wasn't charged for this).
