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Title: What a headache!
Review: I bought this unit for a new build and was thoroughly disappointed. Upon attempting to load my OS for the first time, the disc was not recognized. I loaded my OS through another drive and had no problems. After getting the system up and running, this drive was very selective about the discs it read. It would not even read the software CD that came bundled with the unit. My biggest complaint is really about Pioneer's customer service. After countless calls troubleshooting with them, they tried to tell me the rest of my hardware was defective. This is simply not the case seeing as the system works fine without this drive. After a great amount of debate with Pioneer and their insistance that I incorrectly installed the firmware update, they have been generous enough to offer to look at it if I pay shipping! I expect to come across a defective unit now and then, but I'm appalled at the quality of the customer service.
