Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Remote hard to replace
Review: I purchased this for my daughter and the remote has broken. It is impossible to replace with a universal remote. The manufacturer has been uncooperative in helping to replace the remote. They keep saying the remote is "back-ordered" since we ordered one from them in July. Now they say it will not be available until November. Do not purchase this item - spend a few dollars more and get one from a name brand company that is easier to deal with replacement parts.
