Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Strong but heavy lock.
Review: Lock is very sturdy and has quality steel construction. However it is a little long so if you have a small frame, chances are you won't be able to hook it onto the top tube. Since it is so long this also makes the lock very heavy. The locking mechanism jammed about a month and half after using it. However, Onguard's customer service was very good and they promptly sent me a new one after sending defective one back. Overall, a durable lock for the everyday bicycle commuter.
