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Title: A manual for bankruptcy
Review: Michael Corbett peddles outsourcing like snake oil....and it's about as effective. I bought this book, followed its guidelines, and yes I saved money on IT and customer service. I also got shoddy work and customers that cancelled their orders left and right after finding the Indian phone workers unhelpful and unintelligible. Do a little research and you'll find out that 1 in 3 outsourcing projects fail. Mine was one of those. With the growing backlash against business owners that farm their work overseas I think it's going to be 2 out of 3 soon. Make sure you check out the pros and cons of outsourcing thoroughly before falling for Corbett's song and dance.
