Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Disappointed
Review: I ordered two books. Both read "LIKE NEW". The first was like new but this one was damaged. The front cover had a large chunk gouged out on the cover bottom and a smaller one on the top. It did not happen in delivery as there was a statement enclosed that the book had a SMALL chip out of the cover. This should not have been described as "LIKE NEW". There were other choices and had this been advertised properly I would have made another choice.
