Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: DO NOT BUY THIS ITEM
Review: XtremeMac has recently been bought by a larger company. Their customer service, in a word, is TERRIBLE.I have 2 of their switchers. The one in the family room has worked flawlessly. The one in the bedroom with Apple TV FAILED after a few months. I placed it underneath the Apple TV box (same exact form factor, designed to stack) and the intense heat from the Apple TV COOKED IT. This is not mentioned anywhere in their literature or on their website. I have been trying to get a replacement unit (which they agreed to do at no charge) since JUNE 2008! They said they have none in stock then and it is now November and they still say they have NONE IN STOCK. I have gotten a run around every time I called them including today, when I asked for a refund so I can buy some other brand on the web. Every time I call I get a different story. E-mails are ignored. DO NOT BUY THIS PRODUCT, REPEAT, DO NOT BUY THIS PRODUCT!
