Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Too firm then breaks down too much
Review: This pillow was extremely uncomfortable because it was too firm and actually caused my neck to hurt worse. After a few weeks or month the foam broke down too much and doesn't give enough support now. I am very disappointed in this pillow and would be buying a different pillow if they didn't cost so much.
