Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Luke Warm ++
Review: The note on the ladder stated I was getting a new product. It probable is a new ladder but I never expected the top wrong to have an imperfection. There is a cut though the metal three inches long. Since it is made with great strength and reinforcement, I believe it will not affect the performance of the ladder. It is just as good as a perfect one! I have used the ladder three times since my purchase. It is stable and usable in unconventional areas where other ladders could not be used! Overall I am very satisfied. It could be that I did not read everything in all fairness! Everything else was perfect. The delivery was within one week.
