Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Piece o' junk.
Review: I did a considerable amount of on-line and a small amount of in-store research before I decided to give the NEO a try. It looked like it would be everything I needed in a PDA. I had heard about the 'fingerprint' problem, but I figured I'd be keeping it in a case, so no big deal. So I ordered it, it arrived, I put the batteries in, turned it on...and nothing happened. Tried 'resetting' (even though it hadn't been 'set' in the first place), nothing. Tried new batteries. You guessed it. Maybe I just got unlucky, but mine went right back in the box and on the next UPS truck out. Picked up a refurbished Palm IIIxe for about half the money I paid for the Neo and I've been delighted ever since. (The fact that the Palm doesn't absorb fingerprints like a sponge--unlike the Neo--helps things, too.)
