Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Breaks easily but has 1 yr warranty with free replacement
Review: I have had two major problems with my case. First off, my case opens up all the time while it is in my bag. This caused the unit to turn itself on and off. Hence the power drained and the unit malfunctioned. Second, like the others, my plastic latch broke after 3 months. I called Palm, got transferred around and around (tech support is in India!) and FINALLY reached Corporate Customer Care. Here's their number; 408-503-7000, then select option #4. You'll hold for 30 mins but heck I just saved you a ton of time and aggravation by giving you the number it took me half a day to get a hold of!! THIS CASE HAS A ONE YEAR WARRANTY and PALM REPLACED IT FOR FREE without requiring me to send the broken one back to them! I passed this info on to a friend who had the same problem with her case and they replaced her case as well...no charge! Maybe if they have to send new cases to EVERYONE who has a broken latch they will modify the design...SO CALL!
