Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Great product, great customer service
Review: This has been stuck on my fireplace for a year without coming off (cement slab hearth). I did have the problem with being about six inches short. Looking at reviews recently prompted me to call Prince Lionheart about getting a short missing piece, and they offered to send me one at no charge! I was also happy that they are one of the few companies that still seem to have their call center located in U.S. Very nice not having language issues.
