Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Wow! What a difference!
Review: After listening to a colleague promote this book time after time, I finally gave in and bought it, and am I sure glad I did! This book is so straight forward in its approach yet provides the information necessary to really improve and notice what companies are doing to keep your loyalty or those who are doing their best to just keep you satisfied. He goes through the process of helping you discover what you're doing right and what needs improvement. This book also points out the importance of the individual in business for promoting or hurting future sales. Being on the road frequently with business, his travel stories related to similar experiences I've had with airlines, restaurants, and hotels at numerous locations across the country. I recommend this book to anyone wanting to improve their customer loyalty skills and increase their referral business.
