Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: HORRIBLE PLANE, HORRIBLE CUSTOMER SERVICE
Review: My six year-old picked out this toy for his birthday. Despite my husband's efforts, he couldn't get it to fly and called the customer service number. He was told that they were sending a new plane. Weeks passed, no new plane arrived. He called again, and was once again told a new plane would be sent. To date, no replacement plane has arrived. Weeks of a six-year old asking over and over "Where's my new Air Hog?!?" Terrible, terrible, terrible!
