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Title: Download/upgrade nightmare
Review: I have had NIS for about 4 years. Each year the upgrade process becomes more difficult and problematic. This year I got the renewal notice and AFTER entering my credit card information the download process crashed. After a 30 minute wait I finally got someone on the IM chat who was of no help. I had also emailed tech support and got a response the next day, but after following their instructions I finally got back to the download process and again it crashed AFTER taking my credit card information. Assuming that I may have made an error I tried the process again. I later got two emails and had been charged for two download purchases, even though neither went through. After several hours I finally got a successful download. These guys make a good product but their download/upgrade process needs some serious work to make the process painless to the customer. I can't believe they make a profit if every user has as many problems as I had, requiring intervention every time.
