Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Great product marred by bad software
Review: I returned mine after spending about 14 hours installing, removing, reinstalling, cleaning the registry, searching HP's web support site, etc. with no success. HP's support has been no help, and my visit to the HP scanner support forum was no help either--much of the talk was about class action suites and BBS complaints.The hardware and feature set is great, but HP apparently is having a problem managing their software development. I know I can't afford to spend this much time trying to get a technically mature, commodity product to perform its advertised function.
