Here is a review left by a customer on a product. Would you say he was satisfied or dissatisfied?
Title: Good looks, Poor performance
Review: The Salter 9180 has great looks and works great as a scale, but the body fat analyser on two units failed after a short time of use. Both of them displayed an "ERR" message when trying to calculate body fat and water percentage. Amazon was fantastic on exchanging the first unit and then issuing a refund on the second unit - a no hassle experience. That was not the case when I tried to contact Salter's U.S. office for techincal assistance - on hold with voice recording or busy signal for hours. Never did get through.
