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Title: Not a reliable modem - too many resets and poor tech support
Review: I experienced an issue with my internet connection resetting every 4 hours ever since I purchased my Linksys cable modem. I called my firewall manufacturer, sent extremely detailed diagnostic logs, and ruled out the firewall as the cause. I then had the cable company check the line and they changed several connectors and removed a splitter to give me a very high signal strength. Still the connection reset every 4 hours. I called Linksys technical support and they recommended that I "unplug the cable modem for 120 seconds to clear out all of that bad packets and the that will fix the problem." Wrong, no change. I got a loaner Motorola SB5100 modem from my cable company and my connection did not go down one single time during a 14-day period (verified by my firewall and the cable company router.) Goodby Linksys DOCSIS 1.0 cable modem. I've switched to a much more reliable and more advanced DOCSIS 2.0 Motorola SB5100.
