Negative Positive
Title: Customer DIS-service
Review: Wow, should have listened to the other low reviews on this unit- so heed my advice. Avoid this machine and this COMPANY at all costs. Bought this as a gift for the wife. Her first loaf never baked. So I attempted a loaf in case it was user error. I had a reading of E01 come onto the screen. I tried to call customer service and had to wait at least 20 mins. to talk to an actual human being. This person told me I would have to cut the cord and send it in with a copy of my receipt with $7.50 to have a new unit shipped. I thought it was ridiculous that I should have to pay to have a new unit shipped when they sold me a piece of crap. This has been a headache. I'm returning it to Amazon and buying a new unit from a better company. Don't be a fool as I was, avoid this machine.
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