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Title: More of a Primer than a guide on How-To
Review: Based on the editorial reviews I had high hopes for this book. However it is more of a primer discussing some of the issues that surround the topic of shared services than how-to. The really tough decisions involving shared services are how to evaluate the potential programs to take on, how to integrate and manage the portfolio across the functional silos (i.e., finance, HR, real estate, supply chain, and IT), how to govern the shared services organization, and how to balance customer satisfaction with cost efficiencies. Unfortunately this book is not helpful in dealing with these issues.So if you are a newbie trying to find out what shared services is all about you may find this book helpful. But if you are a manager who has been charged with implimenting a shared services function, there isn't much help here.
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