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Title: The joy of service (El placer de Servir) Ron Mc Cann
Review: I think this book is terrific. I was working in a Manuffacturing industry and the service that thing that not touch but you feel is very important and necesary. Now I am workin in a Service Organization, and i saw that the service its very important, if i didn't give and excellent service i should pay the cost, because i have a big risk to lost my client and this book reccomends a lot of details on how to look the complain and how handling it. i will recommend to everyone becase it gives a great message to the pleasure on the service.
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