Negative Positive
Title: Writing again-Received another from Rio, but it's defective!
Review: I wrote on Nov 25...I bought it in July 2001...Had a great couple of months with it. It died early Nov. I went through Rio's standard Customer Support website. Don't try calling, you'll never get through! I finally heard from Rio on NOov 27. They said a working unit was being sent to me, and that I send the old one back. I thought, great, to have my mp3 player back. When it came in the mail, it was just the unit, which is fine with me. I then charged it up through the calibration function...uploaded mp3...and started to listening...I thought, great! I have music again... I listened to it in the morning and then some in the afternoon. Total listening time is less than an hour. Then the music stopped...my refurbished replacement is dead. Their RMA program is great....send a defective one and then receive another defective one. GREAT!
Is the review positive or negative? 