Negative Positive
Title: Poor Quality, Poor KitchenAid Customer Service, Great Amazon Service
Review: I received the mixer right before Christmas. My wife used it three times and on the third time when she was mixing frosting for a cake the motor started making clanging noises. I called KitchenAid and they said they would send a new one right away and we would get it in 7 to 10 days. The new one never arrived and we finally returned the broken one to Amazon for a refund. Returning to Amazon was easy and efficient as always. The mixer was obviously poor quality and as usual KitchenAid's service was terrible. I will never buy another product from KitchenAid again. We have a refrigerator from them and the water dispenser in the door broke just after the warranty ended. The reason was a known flaw which was fixed in future models but KitchenAid wouldn't fix it. It has broken twice since at $100 each time for repair and can no longer be repaired.
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