Negative Positive
Title: A classy brand brought down by terrible customer service
Review: I ordered this through amazon, received my first issue, then had the subscription promptly canceled. Called Nat Geo, got routed to India and received the typical call center "customer service." I offered to repurchase the subsciption from Nat Geo, they wanted to charge nearly $40, yet their own Web site displays $15. The customer service rep told me to order from the Web site then.This kind of disconnect between a company's Web pressence and other incarnations is unexceptable in this day and age. Plus, they are stilling calling my house trying to sell me crap!I never expected a historically beloved and classy magazine like National Geographic to have such shoddy and trashy customer service practices. They are obviously making a ton of loot, because they didn't seem to care about retaining my business at all.Strange and a little sad when I can order Entertainment Weekly and receive more lucid service than from Nat Geo.
Is the review positive or negative? 