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Title: Can't rate the product because I never received it.
Review: The video/dvd was never received. I ordered it on 9/23. It was supposed to be delivered no later than 10/15. On 10/14, I e-mailed the seller, Royal Video, and asked when it was shipped. I never received a reply. I then called Amazon Help. That person told me there had been a delay, and if I did not receive what I ordered in three days to request an Amazon refund (I paid by PayPal). Again, it did not arrive, so I requested a refund through the Amazon A-Z guarantee. This caused me considerable inconvenience because I needed "The War by Ken Burns" to teach a class. I went out the night before the class and purchased it at retail price from a Barnes and Noble store. I hope I also get a refund for postage, because I think the seller never had any intention of filling the order.
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