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Title: Buyer Beware!
Review: I purchased a NEW machine, but received a used one. (crumbs in the machine, factory packaging missing, surfaced grossly scraped). Ok, so maybe occasionally it happens...so I return it and ask for a replacement. The replacement came, I got excited and couldn't wait to open it. It was worse than the first. I was assured the machines were new, when I called to complain. They claim they 'investigated' the situation and I was assured they were NEW from the factory. I consider myself intelligent, and was insulted that they'd have me believe scraped, crumb laiden machines were brand new from the factory. Needless to say, I demanded and got a refund. I went with another company and purchased a Zojirushi and have been extremely pleased. Buyer beware!
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