Negative Positive
Title: Good Service
Review: I was pleased with the prompt arrival of the grill. I ordered it as a Christmas gift for my mother and received free shipping which was great as well. The lid handle was broken in the box upon its arrival (I did not discover this until about two days before Christmas when I was assembling the grill). I called Char Broil and they were very helpful. They sent out a new handle at no charge to me. I did not receive the handle in time for Christmas, but it arrived the next week. They have not used the grill yet, but the customer service is great!
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