Negative Positive
Title: Lousy product, lousy support...
Review: So, I got one of these for my birthday. It seemed like a good choice, but the product was defective out of the package. It kept simply shutting down when I used it. I took it back to the store and exchanged it for another. This one took a month to break - the on/off switch just moves freely and does not turn the product on or off anymore. I first contacted Rio (SonicBlue) nearly two months ago via e-mail. They took over two weeks to reply, stating that the product appeared to be defective (duh) and to get back to them with the same info I had already supplied (don't you love automation?). It has been now nearly a month since that last e-mail (which stressed NOT to send the product back without an RMA). So, I call them (toll call) and they first disconnected me since all lines were busy, then when I called back - they told me there was a 20 minute wait (on my dime). Now I am on hold while waiting to talk to them.I would highy recommend staying away from RIO altogether.
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