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Title: Poor product, worse customer service
Review: This product is a piece of garbage and the customer support from GoVideo is pathetic. I purchased this product last November for my child's xmas present. Several times it just stopped playing, then resumed working a few minutes, hours or days later. Finally just before the warranty ran out it quit altogether. I contacted GoVideo for support, no easy feat as I waited on hold 45 minutes to 1 hour after no response by email (including 2nd and 3rd emails) for 1 month. They told me my only option was to send the unit back and pay $89.95 for a "labor charge" and they would send a new replacement. The replacement arrived yesterday, worked for about a minute and died. I am totally disgusted with this product and company. I would never purchase another product from them again.
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