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Title: Useless
Review: When this bag arrived, I excitedly attempted to throw it over my shoulder, only to have the clasp open and fall right off. Confused, I spent 20 minutes fiddling with the plastic clasp that keeps the upper and lower portions of the strap together, only to finally decide that it must have been molded wrong or something, because it refuses to stay closed. Even the slightest bit of pulling-pressure on the clasp causes it to release, even if you haven't pushed the "safety tabs" in.I e-mailed the company asking them how to return the bag for a new one, but was asked to "make a video or something" showing what the problem was. I didn't bother to respond -- if they're going to force me to "prove" the problem just to exchange the bag, it's not worth my time.This bag is a piece of crap, and their customer service's roadblock to solving the problem earns them 1-star. Thanks for wasting my $20!
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