Negative Positive
Title: Kudos
Review: I must write a short review of this item. It failed three months after the warranty expired because of a stripped drive gear. I sent an email to the seller of this unit asking for a source of parts to repair it. A day later, my email was returned with a request to call an 800 number to give them additional information so that they could review what possibly went wrong. After the telephone conversation, they stated that they were going to send a me a NEW unit, not a rebuilt one, at their expense. I received it about ten days later. Customer service like this cannot be allowed to go without praise in this new age of corporate policy that generally puts the company first, especially considering it was no longer in warranty. I would do business with this company again and I will always buy Kitchen Aid whenever possible. This is customer service that deserves positive recognition. Im so happy.
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