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Title: Not helpful...too wordy and the scenarios are a bit ridiculous
Review: I couldn't get through more than a couple chapters...the rest I scanned through and realized it wasn't for me. The scenarios she uses are silly. In short, this book is about the cause and effect of verbal communication. The wife is angry and verbally abusive, so the husband 'catches' that and passes it on to his coworkers...and so forth. She is trying to basically dissect how a person says something will affect people in different ways depending on HOW they say it. Isn't that obvious? I think the only people this book would help is those who find themselves snappy towards others.
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