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Title: Can't get too much of a good thing.
Review: In Crucial Confrontations these 4 author/practitioners continue on the Crucial Conversation path. They begin with definitions of terms, move to concrete examples and provide useful tools for improving dialogue in tough situations, in all aspects of life and work.The ability to have a tool for measuring your abilities in holding crucial confrontations is appealing as we all like to know where we stand. They also offer lots of tools on their website that supports this current work - www.crucialconfrontations.comThere are no absolutes for how we hold crucial confrontations and these 4 authors provide a template from which to work so that anyone can be successful. Authentic, Credible and great to know you are not alone in this navigation toward improved communications.
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