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Title: Terrible customer service
Review: This is our second issue with our tankless water heater. While it was working we loved it. However, when you have a problem with it the customer service is terrible. You are on hold for at least 30mins before someone picks up the call. To top it all off you have to have an electrician on hand to test the components for the technical support person. If you the part is sent to you it takes at least 7 days!!
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