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Title: Heroes HD DVD extremely disappointing
Review: Ordered the HD DVD in very good faith, have used amazon before and have always received excellent service - this time not the case.DVD did not work, sent back received second copy this also didn't work. Had a great deal of trouble trying to receive a refund on the item due to inconsistent feedback from customer service advisors who didn't appear to be aware of their own company's policies.Shocking service and will not be ordering from amazon again.
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