Negative Positive
Title: bad customer service
Review: the unit itself failed within first 2 weeks, it was installed last Nov. and i am still trying to solve the heater problem, called tech supports, they don't take the responsbility, and make up all kind of reasons accuse it is owner's fault for wrong installations.i am want to solve this water heater problems and call them, but they don't even return my calls.this is ridiculous that such a big company has this bad service.people who are considering buying tankless water heater, watch out for their services. they don't cover labor, and 10-15% of parts.
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