Negative Positive
Title: Faulty Product, Horrible Customer Support
Review: If I could give this product zero or negative stars, I would.Not only have I struggled to make this product lock when it is supposed to, but now that it will not UNlock, I called customer support to see what I am doing wrong. Their recommendation: "You have to break it.""I have to break it?""Yes, there's nothing you can do to fix it. There's no special way to open it. If you enter the combination and it doesn't work, you have to break it off, like with a hammer or screwdriver or something."The woman who told me this was very comfortable with offering this solution.I'm off to go find a sledge hammer so I can take care of it. Would I buy anything made or sold by Digital Innovations again? Need I answer that?
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