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Title: Data mining....
Review: This book is a lot like looking for gold -- you have to spend a good bit of time searching through tons of rubble before finding a good nugget or two. If you are looking for technical/practical assistance on keys to implementing the CMM then look elsewhere; the book will do nothing but frustrate you. If you are looking for organizational and managerial help then you *might* find this book useful, but your money is probably better spent elsewhere. The book is heavy on 'organization-speak' and light on real, practical instruction. There are some good war stories, but you probably have ones of your own that are just as good and relevant. The CD and associated forms aren't very useful and they are somewhat poorly organized. The book is not totally without merit, but I still can't find anything in it that even remotely justifies its price.
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