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Title: Good luck getting help when it breaks....
Review: I got my Rio 600 for Christmas this year and it was frustrating trying to install the software and get it working. Once I'd figured that out, I listened to it for 2 hours total before the unit completely died. I have spent days trying to get email help from tech support and once I finally got a guy on the line at tech support (on a half-hour long distance call) he said they are no longer making Rio 600s and I had to take it back to the store for a refund. He couldn't help me. What a waste. Sonic Blue has abysmal customer support and products that fail right out of the box. Think seriously before buying a Sonic Blue product. Their products are nice - full-featured and easy to use - but if it breaks, you're stuck with it and they don't live up to their warranty.
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