Negative Positive
Title: Good Phone, Lousy Customer Support
Review: I actually like the phone quite a bit. It works pretty well in almost every regard. Sound quality is very good, buttons are easy to find and use, and the feature set is pretty good. Overall, a nice phone and a good value.However, this item is advertised as having 20 number memory, which is 10 "one touch" and 10 "two touch". I have not been able to get the two touch feature to work.I tried calling the customer support number. I could never get an answer. I was always put on a queue, waited for a couple of minutes, and then offered a voicemail option or dropping the call. I left messages, and never got a call back. I (twice) tried recalling immediately after getting booted. I tried for an hour. No joy. Don't buy Northwestern Bell Phones unless you are sure nothing will ever go wrong.
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