Negative Positive
Title: happy x 4 / unhappy x 1
Review: I have purchased a total of 5 sets of these mats and up until my last purchase in December 2003 was blissfully happy. I love this product and I use them all the time.However the last set I bought for my Mom was defective and when I attempted to contact customer service - I didn't get any help. I finally talked to someone who assisted me and promised a replacement set was "on the way." However 4 months later I haven't gotten it and the message on their 800 customer service line is that they are closed indefinitely. Ahhhh!
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