Negative Positive
Title: Unable to install at first, but successful within hours
Review: Like some of the previous reviews, I received the product with no serial number, so I was unable to install the software. I emailed Amazon through the "returns" and received a response within a couple of hours suggesting I contact the manufacturer and they supplied the email address and phone number. I sent the manufacturer an email and they responeded within a few hours with a serial number. I then successfully installed the software.
Is the review positive or negative? 