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Title: Customer Service Bible
Review: This book is short and packed with great information. This is a great guide that teaches any business how to interact with their "customer" in the most profession, beneficial, courteous and profitable manner. The book refers to the Zingerman's group of business located in Ann Arbor MI, which are service based businesses. But, with a little thought and creativity the lessons taught in this book can easily translate to other, non-service, businesses. Additionally, there a few references in the book to systems and forms that Zingerman's has used successfully for years. They offer these resources via their phone line, but you can also go to the Zingerman's website and download them for free. A nice touch that adds even more value to this already great book.
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