Negative Positive
Title: Rude Customer Service
Review: I was impressed with the online reviews and the specifications of this handy external drive. However, it failed (as in very dead) during my first use, backing up my MacBook. Two different customer service reps were very rude as we were trying to diagnose the fault. And it was a toll call. Smartdisk does not provide toll-free customer support. Eventually they gave me an RMA (return merchandise authorization). It took them about 2 weeks to send me a replacement - a refurbished unit; one that had definitely been used a lot (I asked for a new one since my original one died after about 20 minutes of use; but they refused). I know I won't be buying from SmartDisk again.
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