Negative Positive
Title: Check unit within warranty period
Review: We've had two of these- the first worked very well, but over time (even with regular cleaning) the plastic can stain and the construction makes cleaning a bit of work. So we bought a new one after running the first for a couple years. The second unit, unfortunately, had a problem where the filters would not thread properly to the bottom of the frog's head (where you fill it with water). After the 4th filter I decided to email and call the company. After no response, I called back a few more times and finally spoke with customer service who promptly sent a warranty form only after mentioning a few times that the filters "are not required" for operation. My guess is that this was a stock response to a known issue.I'll follow up with another review after the support request is fulfilled. My advice is to be sure to check the humidifier fully before using more than once.
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