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Title: Nice briefcase, horrible customer service
Review: I really liked this briefcase until one of the buckles broke. I contacted the company that shipped the bag, something like 'Sports Accessories', not Rawlings. After 3 months of poor communication (and after I sent them the broken buckle upon their request even though I had offered to just buy a new buckle) they informed me that their service department was closing. I asked them to return the broken buckle, but no response. The story is longer than this, but as a result of horrible customer service, I now have a briefcase that i cannot use.
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