Negative Positive
Title: Good while it lasted
Review: I am disposing of this grill after the second extension cord/controller meltdown in two years. Enjoyed the grill while it lasted, but replacement parts are expensive and Char Broil customer service is not very helpful. Here is their latest advice, when the new extension cord melted after just two months of use: "Thank you for contacting the grill service center. I apologize for the damage to your extension cord. The reason this part normally overheats is because of the heating element inside the grill. As this element starts to go out, it will actually overheat and cause the connection of the extension cord to melt. We advise that any time you replace your extension cord, you also would want to replace the heating element."First I've heard about that. Why would I pay almost as much as a new gas grill to replace the parts on this electric model which is clearly defective? We also had to replace the enamel grill when it started flaking apart into our food after one month of use.
Is the review positive or negative? 