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Title: A couple of good ideas and filler
Review: The author has a couple of good ideas: management is about building processes not about managing people, and the value of a practice is it's process. The problem is that we get no details about how develop such processes. Instead we get a bunch of meaningless psychobabble about change and motivation and the same two presmises simply repeated over and over again. This is nothing like a practical guide on how to rework a medical practice.
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