Negative Positive
Title: Fascinating, enaging simulation, atrocious customer service
Review: It is a shame that such a fascinating and often captivating simulation is undermined by the lack of customer service. It is one thing to have to download patches (this is to be expected as problems arise in a Windows-platform environment). But it is entirely another not to receive any response when contacting both the technical support and customer service departments of the manufacturer. Generally solid software is apparently supposed to make up for a complete absence of support and simple courtesy. But it does not.
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