Negative Positive
Title: Good remote with GREAT customer service
Review: The remote and software take a little getting used to, but after playing around with them I'm very happy. You should be ready to spend some time playing around in the software to get it to work the way you want. In between poking around on the PC software and tech support I have spent about 3-4 hours total (over 3 days) getting it set up for my TV, DVD, Satellite (with DVR) and lights.Telephone support was GREAT, when an oddity of my system made setting up the remote a bit complicated they fixed it on their end, and I downloaded it to my remote. How cool is that??I'll be interested to see how the parents and in-laws work with it next time they are in town. Hopefully they will find it easier then the pile of remotes that was on the table.
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