Negative Positive
Title: Nightmare Customer Service
Review: When I got the machine, it wouldn't set the pm time so it wouldn't record. After calling Apex for two months, they finally told me they couldn't fix it & I had to return it. They said someone would call in 2 days with a RA#. After 2 weeks & many calls to them, they finally called with the RA#. I sent it back immediately & they told me, since it was being replaced it would be only 2 weeks before I got the new one. For the last 2 months, I've called each week to find out where the replacement is & they keep saying "it'll be another 2 weeks before it's shipped"!! This is a replacement!! They can't seem to explain why it's taking 2 months to put a new machine in the mail. Finally, I asked for the money back instead of the machine & they said "we don't do refunds - it's company policy". I have now filed a complaint with the BBB. I strongly suggest you do NOT by anything from Apex. Their customer service is non-existant.
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