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Title: Unreliable and poor support from Roxio
Review: I bought this close to six months ago, and I still can't reliably burn data or music CD-R or CD-RW. Roxio's tech support sometimes neglects to respond to queries, and their repertoire seems to consist of 1) blame the drive (i.e., have the consumer get a new one if it is still in warranty) and 2) blame the OS (i.e., the drivers are part of Mac OS X, not Toast, so the problem must lie there). Neither of these are acceptable without some diagnostic information.
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