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Title: total junk
Review: Total garbage. How dare the author present this as a document regarding process redesign in Travel Management. This is a totally vacuous, useless piece of work that was most likely developed for a customer who paid way too much for what was delivered. Not worth 15 bucks. Not really even worth the time spent canceling the order, which I just had to do on a matter of principle. Needless to say the document has been deleted and shredded from my computer.I gave it a single star only because a rating is required
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