Negative Positive
Title: Quit working less than two weeks after purchase!
Review: Although this brewer is convenient and makes great coffee, I can't recommend it. I bought a new model and it quit working in less than two weeks. The display would read "not ready" and then the machine would turn itself off. I searched the internet to see if other people had this problem and learned it is a major problem. I'm mostly disappointed with the Keurig customer service. I called them on a Sunday. You speak to a representative who takes your information. Then, a specialist has to return your call within 24-48 hours. They returned my call 3 days later and outside of the times I said I was available. Unfortunately, my husband checked the voice mail and found it unintelligible and deleted it. I called Keurig back later that day and couldn't speak to a specialist again, and have to wait the 24-48 hours again for a return call. I feel ripped off after spending that amount of money on a defective coffee maker.
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