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Title: USELESS
Review: My rack arrived broken. I wrote to SARIS through their site - they did not respond. So, I called them and of course, "we're experiencing high call volume" I left a message and they called back and said that they would ship the part. It has been 2 weeks now and the part hasn't arrive. I called back at a WAY different time and of course, got the same "we're experiencing high call volume" my guess is that they have one person answering all calls. Anyway, I've been on hold for over 16 minutes - and counting. So, I now have a bike rack that I haven't been able to use for about a month now and it will likely be at least another week.
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