Negative Positive
Title: I broke it. But they're honoring their lifetime warranty!
Review: After having broken maybe 6 wooden or fiberglass-handle shovels, I have acquired the "wisdom" that you get what you pay for. I admit, I used it to pry out a tree stump, so it's my fault, but this product first bent along the shaft, and then ultimately sheared and broke near the weld. That said, it has been the best shovel I've owned, and even if it didn't come with a warranty, I would probably go back and buy the same thing. Now for the amazing part...I called up their customer service, and within 3 minutes, they had my shipping information and told me they are sending me a brand new one! They didn't even want the old one back. Wow! I am now a huge fan of this brand and will be replacing my other tools with Fiskars, which all seem to be well-designed, built, and come with a lifetime warranty.
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