Negative Positive
Title: Failed in first 30 days. Bad customer support.
Review: The system starting showing problems in the first 30 days. It would lock up and require power cycling to fix. Then it started displaying error codes. Called customer support (waited 30 minutes on first call before giving up, took 25 minutes on second call to get through). Was told to upgrade the firmware. Installation process failed and bricked the unit. Called CS again (another 30 minutes to get through) and was given an RMA number and told I would get an email with instructions. Several days later, no email. Sent email to CS and got a reply that I would get the authorization email shortly. Two days later, no authorization email. Sent another email and finally got the shipping instructions, etc. Not sure I'm even going to bother trying to install the new unit... if it ever gets here. Would *not* recommend Buffalo products.
Is the review positive or negative? 