Negative Positive
Title: lousy grater, better customer service
Review: It would have been wonderful if this grater had lasted - I really liked the idea of grating into a bowl. However, the design is such that cracks quickly develop where stress is placed on the plastic housing around the metal grate. Not only did two of mine break, but I've spotted these in thrift stores with similar breaks. The first time mine broke, I had it replaced under Oxo's lifetime warranty policy (which requires you to pay to ship your defective item back). The 2nd time, I asked to upgrade to a box grater (and I asked if I could substitute a digital photo of my broken grater, since this was my 2nd broken grater); as a goodwill gesture, customer service sent me a free box grater (which works very well) without requiring me to ship anything back or send a photo. So the grater gets 1 star and customer service 4 stars.
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