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Title: Very unhappy with Lite-On
Review: This is the first negative view I have written. Normally I am very positive and give companies the benefit of the doubt. However, I have very little positive to say about dealing with Lite-on. The original and replacement products were both unreliable. The pleasant voice at customer service said what I wanted to hear, but no action resulted. When they finally sent me a replacement machine it didn't work correctly either. On that replacement box I noticed a sticker that said "Non-saleable. Product defective." It went on to state how it had been returned because it wasn't working. I would NEVER buy one of their products again.
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