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Title: QBQ! does work!
Review: I am in the real estate/investment business and when I read QBQ! it changed completely for the better the way I think. I had been blaming my tenants/customers, property mgrs, the marketing dep't, etc. for my results and when I read QBQ! I sat down that night and asked "How can I be more effective?" and then set about writing out a new plan for my approach to my business. Since then things have improved greatly. The chapter on how I can only change myself has made me a better manager of my people, by far. The book took me an hour to read and then I went back through and re-read and highlighted. I take it wherever I go as it is such a practical message on personal accountability I can use it in all areas of my life. QBQ! deserves 5 stars ... maybe 6. I've read a ton of business books and QBQ! has made the difference for me.
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