Negative Positive
Title: Dangerous defect
Review: As noted by other buyers, all the plates are loosely held. As a matter of fact, one of the plate didn't even hold and my first try at grilling fell onto the floor as I was using the side handle to maneuver the machine. I have spoken with customer support and reported this incident. They also realize other customer reported this same issue. They are sending out a replacement order. I will wait and see if this also has the same defect.Just received replacement item today and still has the same defect. Also spoke with customer support and they are saying customers have also called in reporting the same problem. Why would anyone knowingly sell a defective product that posses a serious hazard? I see a lawsuit in the making if anyone gets hurt.Will be returning defective item.
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