Negative Positive
Title: Like the product, but customer service not so good so am giving a 2.
Review: I bought the product and it was working great for 1.5 months and still works with the exception of the fact that I can't use my remote from my bedroom now. I have to go into the other room and change the TV. I called the company and I have to send the transmitter, receiver and the IR Mouse back (AT MY COST). They said they could have it up to 2 weeks. They will try to repair it and if not, they will replace. This is all good but I am a bit miffed by the fact that I have to incur the cost of shipping when it is clearly their defect. And, that I have to go without TV in my bedroom (sad I know) because of their defect. I wish they were more accomodating but alas they aren't and I am at their mercy.Will update after the unit is fixed.So, I did send it back at my cost and they fixed and it is still working so I am happy with that.
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