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Title: birthday present
Review: Ordered this for my husbands birthday because I really liked the idea of the putt return. Received the item, and the mechanism just clicks. We followed the directions and sent a second ball down and tried rearranging it, but still didn't work. Called customer service to try to get an exchange, but of six phone calls (and leaving messages) was only able to reach one person who said they'd get back to me within the hour...it's now been 3 days and I still can't get a hold of anyone. I will now return this and not get an exchange just in case something happens with the next one...that is if I can get a hold of someone!
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