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Title: One of the worst.
Review: This is one of the worst self help books I have ever read. It states that "QBQ works because it's based on the truth "I can only change me". This statement is a complete falsehood. While I am responsible for my actions, what I do can influence, and change, the behavior of others. In the new right-wing politically correct environment we are in this book might make people feel good, but it offers nothing in terms of new ways of thinking, tools one can use to improve oneself, or ways to figure out how to improve a process. It requires no effort and results in no paradigm shifts in thinking. It runs counter to most Lean Manufacturing ideas and methods if one is working in a production environment. Stick with "7 Habits of Highly Effective People" if you are really looking to do some soul searching.
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