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Title: It works just fine, just fine I say!
Review: Not sure why Trilby O'Farrell "Truth please" is having trouble with their unit, but mine moves up and down just dandy. It helps to support the light fixture with my other hand when I pull the string to adjust the height, but it locks just like a window blind. Maybe Trilby O'Farrell should contact the manufacturer and see if there is a problem with that particular unit. Just an idea. Sam.
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