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Title: Terrible customer service
Review: After unit broke, ceiva refused to honor 'life-time warranty' and made us go through dozens of customer-support interactions repeating the same steps over and over at every call.Insisted we order parts, sent the parts, had no record of sending parts at next call and insisted we order parts again, then found record of part order and expressed being very angry with us that they had sent the wrong parts and required us to repeat the process. Continued to refuse to send replacement and said their warranty only meant they would try and repair the device if we mailed it back to them at our own expense. **serious time waster
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