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Title: A great idea but poorly presented
Review: The community impact evaluation methodology is certainly a complicated concept. While the author did go into great lengths to describe and explain it, he fell short of presenting it in a way that can be understood reasonably easily. In a book on a completely different subject matter (system development: requirement, evaluation, design, and implementation), the author Dr. Eleanor Jordan did a great job in showing how the various tools could be applied in the real world. Lichfield should certainly consider reading it before revising his book for the next edition, if there is going to be one.
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