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Title: I'm taking this back tomorrow!
Review: One of the worst products I've ever purchased. It only plays some of my Blu-Ray DVDs, but not all of them. On the newer DVDs, it tells me I need a software update. My computer-savvy son and wife followed the directions explicitly, but the update didn't work. When I called Samsung, the customer service representative told me two ways to fix it. Neither worked. She stated that sometimes it takes up to two minutes to get it to work, and then she refused to stay on the line with me for those two minutes to see if it would fix the problem. She told me I would have to call back if it didn't work. This is some of the worst customer service I had ever received. Guess what? It did NOT work! I don't know if this has something to do with the fact that I bought it at Costco, but this Blu-Ray player is going back tomorrow. It's worth the extra money to get something that actually works.
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