Negative Positive
Title: Buyer Beware
Review: When you order a Tivo with a one-year service term, Tivo promises to send you an e-mail 30 days prior to the end of the year before charging your credit card. Well, I never received an e-mail from Tivo, and customer "service" refused to issue a refund after I discovered the charge. Remember, you're not just buying a DVR, you're buying a service. Tivo's service sucks. Period.
Is the review positive or negative? 