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Title: Out of date and out of touch
Review: This book describes a world that most business people do not inhabit. It is stuffy and irrelevant. Business etiquette is based on business situations that constantly evolve. There is no evidence here that the authors have any idea about the reality of the work environment. Business etiquette is not about place settings at the White House or how to address diplomats when you have them over for dinner. It about putting one's associates and guests at ease when the atmosphere is social but the agenda is business. A much better book is The Etiquette Advantage by Post.
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