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Title: Read in about a half hour
Review: I work for a major retail store, and am also climbing the ranks there. My store manager recommended that I read this book, because it was helpful to him when dealing with people. When the book arrived, I thought I'd start reading it before bed. Not the case. I layed down for bed and read the whole book, cover to cover. I didn't know it was going to be in "story" form - which was kind of cheesy - it almost turned into the Wizard of Oz at one point. I was expecting a non-fiction book. But I must say, it was semi-helpful. I use the "One minute reprimands" and "One minute appraisal" techniques alot now, and have been complimented by other managers who overhear them, which makes me think reading this book was not a mistake!
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