Negative Positive
Title: Recent receipt of dinnerware
Review: I enjoyed the dishes but half of my big bowls, and half of my small plates were shattered in their boxes in transit to me. Amazon sent me replacements, but now are telling me via e-mail that they need the broken pieces, whilst the customer service person on the phone told me not to bother to send the shards back.Amazon is now threatening to charge me for the replacements (which should be free of charge since they were broken in transit to me).
Is the review positive or negative? 