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Title: A Gem
Review: After being disappointed by so many books that ramble and provide little guidance, this book is a real gem. It is practical, clearly organized, and the author appears to really care about making this process improvement effort work for the reader. It covers three areas: 1.Steps for Improving a process,including why each step is important and how to make these steps YOUR steps. 2. Tools for managing data, like Pareto Charts and much more. And 3. Tools for Managing team meetings, including special tools for managing chaos and ideas and more. This book is used in a master's degree program and I understand that the students love it. It has essentially everything a team needs to address and improve a process.
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