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Title: This book has information I couldn't find elsewhere.
Review: I'm new to my IT job and I've been worried about so many issues. My users are often up in arms and my bosses want me to fix everything at once. This book has helped figure out how to help. Because of the advice in this book, I've contracted to outsource many of our problem areas and I've started a help desk of users helping users. Since I got this book, my job is already easier. I plan to use many more ideas and advice from the book. It's worth my job to me.
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