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Title: Simmons Customer Support is Horrible
Review: The drumkit performs o.k. but - Horrible company service. I purchased the Simmons drumkit on Dec 23 2009 and the kick drum stopped working on Dec 24 2009. Simmons acknowledged a defect in their drum pads on their website. I called and spoke to Gary at Simmons customer service and have not received any service or further communication. I have since called and emailed Simmons numerous times and cannot get ANY service from Simmons what so ever. I am writing this review on Aug 20th 2010 and still nothing from Simmons. Simmons has yet to provide any warranty service, if you're looking for a new drum kit look into another company with a better track record other than Simmons.
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