Negative Positive
Title: Do not buy!
Review: Purchased this a couple of months ago, first few times I used, the belt came off. Took bottom plate off and put belt back on. Used several more times, and each time the belt came off. Contacted customer service and they said this was a "design flaw" and the belt keeps slipping. Advised to turn the belt inside out and it should work better. They also were going to send me replacement belts, since the belt slipping off all the time was going to cause it to wear out faster. 2 months later and still don't have the replacement belts. Called customer service again and asked what the next option was, explained I wasn't happy with this and was tired of not being able to make it through one room without the belt coming off 3 times. Customer service not much help and didn't offer any solutions other than we'll try to send you another belt.I assumed being a Hoover that it would work well and have good customer service......don't bother. I am returning this tonight and buying a Eureka!
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