Negative Positive
Title: Unit Arrived Defective, Grade = F-
Review: I decided to purchase the Bosch unit because it seemed to have the best warranty. The unit failed upon start up, spent hours waiting on phone for tech support, tried to leave callback number by pressing 1, tried this several times and the line would not transfer to operator (zero)or voice mail (one), upon waiting several hours for tech support, and then going through several troubleshooting processes, I was advised that the unit was defective. I ended up purchasing a Stiebel Eltron 29 and I finally have hot water again. Also, after review of internal components, the Stiebel contained a much higher level of workmanship. The warranty is not as long as the Bosch unit, but it worked upon arrival and I have had zero problems or complaints thus far.
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