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Title: too repetitive
Review: I enjoyed the style of writing and the anecdotes. But for someone who was searching for a way on HOW they changed Continental, I was a little disappointed.Some of the explanations are enlightening and many others are standard textbook material. A crucial message is imparted on the reader, however the great disappointment is that this message is repeated over and over and over. You understand the point after 20 pages or so.A book for a junior in the airline business or just someone with a particular passion for the airline world. I don't recommend it to anyone who hopes to find complex explanations or examples in this book.
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