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Title: The Christmas present that lasted a week
Review: I bought this for our son 5 1/2. He loves the color purple and I was looking for a simple player. I got it - he loved the color and it was nice and simple. Here's the but! He dropped it (one week after getting it )the top broke. Lots of tears. Called Koss Customer Service to find out that not only would they not service it, but they wanted me to mail it back with all accessories along with a check for fourty dollars. They would then send a new one! I said, "Can't I just get a new player? I don't need the accessories. Since that was full price why do I have to bother mailing it back?" "We are not a retail chain!" was the answer that I got. I will not be buying any new Koss product, if this is there idea of customer service.
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