Negative Positive
Title: damaged merchandise
Review: When I received the rifle case it was cracked and when I called the customer service rep, she informed me that the rifle cases are back ordered and I would not have a replacement before christmas (this was weeks before christmas). The rep told me she would send a shipping label for me to return the item and never told me how long it would take (i found out later that it takes 5 -7 business days for the label to be shipped and it took all of 7 business days). So even if the merchandise wasn't on back order, I still wouldn't have had a replacement on time. Needless to say my husband is going to get a damaged rifle case for Christmas because the whole ordeal of sending this back has been nothing but a hassle. Also note that the customer service rep who answered my call was very unpleasant and uninterested in my dilemma. Wouldn't recommend buying anything from this company.
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