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Title: Lost a customer
Review: I had been using Clairol Natural Instincts Midnight Black for a long time. I loved the original formula. The color was excellent and the conditioner was the best (wish I could have bought it separate it was so good). I bought the new 10 min formula to cover my gray with Black and my roots are brown! It is too ugly. I now have Brown roots and the rest of my hair is black. I don't like it at all. I don't understand why the formula changed. Why won't Clairol tell us the reason? Was the original formula hazardous to our health? If so, does this mean the new formula is even worse? The 10 min formula is deceptive. It does not color my hair to color I expect. I will not use this formula ever again. As a matter of fact I think I may be afraid to use even the original formula if I ever find it again. So long Clairol and thanks for nothing.
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