Negative Positive
Title: Puller strap jams and capacity/flexibility are overstated by maker
Review: As the other reviewer pointed out, the strap jams in the ratchet housing if more than about 12' of strap is wound up. This happened to me on the first use. It was apparent what the problem was, but I called the technical service number printed on the handle. They informed me you must not wind more than 10' of strap onto the windup drum. I pointed out that this is not stated anywhere in the instructions supplied with the tool. The solution is to follow the release under load directions, but add your own weight to the strap to pull it loose, one ratchet notch at a time. Clearly, there could be situations where this is dangerous, impossible or both. The tool will work, but the capacity and flexibility are clearly much less than the manufacturer implies.This is clearly a design defect, which the manufacturer knows about, but has neither corrected nor informed the unsuspecting buyer.
Is the review positive or negative? 