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Title: gift to business owner
Review: Bought this book for my dad, a small business owner. He loves reading books about successful businesses, and good customer service, so this book seemed perfect. He loved it!He was so excited he now wants to attend one of Zingerman's training seminars.Since I haven't read the book I'm not sure how the reading goes, but it seems like a great book for anyone who wants to learn how to provide better customer service.
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