Negative Positive
Title: Great when it works, but rarely works
Review: The main reason I bought this player was to stream Netflix. I was initially disappointed by the fact that the wireless adapter was not included. After spending another $70 on the adapter, the player would not connect to the internet. Support had little to offer in regards to help. They get paid top bucks to tell you to reset the player, unplug the player or to call tier 2 support. After 2 weeks of troubleshooting, I finally was able to get the player to connect to internet on my own (had to unplug the adapter, reset my router/modem and reset the player.) After a day of being pleasantly surprised that it was working, it stopped working making me yet again reset to the factory defaults.I also was in shock at how Samsung completely ignored usability standards, making the interface difficult to navigate, full of bugs and overall an unpleasant experience.However, when this works, it works well. The picture is clear and netflix stays connected.
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