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Title: 2nd unit and give up
Review: had the unit in our small home when we bought the house. Had the heater for 3 yrs but not sure when it was installed. when it didnt work we bought the same model. within 14 months we changed the cut offs bc the unit instantly shut down. 7 months later i want the customer service to help but want me to have my plumber on hand to answer connection questions. unit cost 700ish and has cost over 500 after for my plumber to help with the 2nd problem i yrs. tech support rude and not helpful. i plead you to buy a different water heater. i am on the market as well now.
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