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Title: DO NOT BUY ALTEC LANSING IM616
Review: Quality of Phones: Sound is good if you don't mind hearing your own footsteps and every other sound that the wire captures-very poor insulation of connecting cord.But worst of all is consumer service at AL. My phones came with a coupon for free earplugs. Numerous attempts to redeem it met with "try again in a few days". I retried many times and then was told the coupon "expired". Major dishonesty and waste of time. All email and phone calls to US based support were ignored. Phooey. With so many good products out there, why bother with a company which is careless with its interaction with the consumer. Buy the Etymotics! I've talked with the folks there and they care about you and their product.
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