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Title: Major warehouse club manager told me they CONTINUE to get a ton of returns!
Review: I have a friend who works for a major warehouse club in Los Angeles, I wanted to buy a bunch of this coffee machine, so I asked her to check the returns number, she told me that her return department continues to get a ton of returns on this B-70 model (in Jan & Feb 2012)! I also emailed the manufacturer (several times) for a price break on 10-20 machines of another model with better reviews, they ignored all my emails! Bottom line (for me & many others here): BAD PRODUCT + BAD CUSTOMER SERVICE!
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