Negative Positive
Title: Body Solid Good, Big Fitness Bad
Review: The home gym is a winner - good assembly documentation, well-constructed, easy to use (although only been using it for a week). One of the large frame items was manufactured poorly and Body Solid replaced it within one week without any questions.Be aware of the vendor - Big Fitness. After purchasing, I realized that the shipping company was freight shipping, not one of the recognized shippers such as UPS or FEDEX. There are all kinds of restrictions on shipping (e.g., drop the shipment at the curb, unload yourself, etc.). And the shipping company called twice to reschedule and the system was delivered 1 week later than originally scheduled.Big Fitness wasn't particularly helpful about shipping issues and the customer service person was rude. Big Fitness also offered no help on the poorly manufactured part, washing their hands of everything after the sale had been made.
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