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Title: Great guidebook for achieving or reconstructing trust.
Review: This book offers a very good action plan regarding achieving and/or reconstructing trust which, if followed, would certainly be effective. Most of it is like common sense that you may have never heard anyone put words to before. The only shortcomings of this book are that it is severely anecdotal (some of the anecdotes are strong and useful, but many are too personal to the author and they therefore lose credibility or pertinence) and kind of long-winded - by the time you near the end, you are ready to not even look at it's cover for perhaps a year! Overall, though, a great book which appropriately emphasizes that the same qualities which make for good personal relationships make for good business relationships, as well - which is helpful if you are or you are dealing with a person who can see the importance from one angle but perhaps not the other.
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