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Title: Outstanding
Review: A couple of months ago I ordered 24 QBQ!s for our bank. Our managers have sooooo enjoyed this book and have taken it back to their teams and are sharing it with them. The feedback I am receiving is incredible. I can tell you it made a huge difference for me and I passed my copy along to my husband who agrees. We have a daughter with special needs and it helped us to realize we can make a difference in her development if we will just ask The Question Behind the Question when it comes to working with her, the teachers, and her school. This book is making a difference in our home life and at the bank and we HAVE to keep the momentum going!! It's all about personal accoutnability and ownership and QBQ! does that!
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