Negative Positive
Title: Great Idea, But Poor Quality and Service
Review: I bought one of these for my grandmother for Christmas so she could be sent baby pictures, family pictures etc. without a computer. Fantastic - she has absolutely loved it. (We had to set it up for her - that was not necessarily intuitive and took longer than you'd expect.)But now it's only February, and the thing is broken - frozen on one picture for days. (And no, it's not locked. We've tried everything.) Customer service operates under limited hours and has impossible wait times; they're not available at all on weekends and they have not responded to my emails.
Is the review positive or negative? 