Negative Positive
Title: Terrible Customer Service
Review: I bought htis coffee maker online without realizung it was available in local stores. I immediatly called thier customer service and was told they could not reverse the order (it had been seconds)but was told to refuse delivery. The item arrived at the USPS and I told the clerk to refuse delivery, which he did electronicly by scanning it in and out again. Well, 5 weeks later and Tassimo has billed my credit card twice and told me they don't have the item and will not look into tracking. They refuse to credit my account. The customer service I have found to be the worst I have ever had, very unfriendly and not helpful at all. Further more I consider thier actions as fraudulent. Great coffee maker, the very worst in customer support.
Is the review positive or negative? 