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Title: Another Plastic transmission cover victim
Review: Powerful, but noisy mixer. KitchenAid won't sell the replacement cover for the plastic housing that broke. Of course, it's out of warranty... Their only solution is to have me ship my unit for repair (they refuse to either acknowledge the design problem or sell the part to fix it). Looks like it is back to the disposable mixers for me. Their product support is horrendous. I will never pay a single dollar to a company that hides behind its mistakes and refuses to acknowledge the problem that it obviously knows about. It would have been so easy to make me a happy customer...but even refusing to sell parts that are poorly designed in inexcusable. To add insult to injury, the rep spent the last 2 minutes trying to sell me a refurb and accessories for my broken mixer. KitchenAid: Two thumbs down, one finger up.
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