Negative Positive
Title: Customer Support Inexcusably Poor
Review: I purchased the STI-NAS/250 on the recommendation of Consumer Reports, which marked it as an excellent network drive. But I'm wishing I'd never purchased it.I have not yet received the item (two weeks), and no estimated ship-date has been given to me. In fact, the company really doesn't communicate at all: they do not respond to emails, and the customer service website is a monument to unhelpfulness. Hold times at the 1-800 line are astonishingly long, and the one time I did get through I was told that the the database was undergoing "routine maintenance." (At 10 A.M. EST???)Obviously, I have no review of the product itself, yet. But I'd be VERY cautious about purchasing this online.
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