Negative Positive
Title: Good Coffee-maker - terrible customer service
Review: Got this coffee maker as a wedding present. We've been happy with it for a while until a few months back when problems with the "elegant, illuminated white-on-black display" started to go on the fritz, with some numerals not activating. Through frustrating, we could live with this.This morning, I tapped on the display, hoping to get it to work again. Rather than working again, it fell back into the coffee maker. Figuring I could just open it up and pop it back in place, I turned the unit over to find proprietary screws holding it shut.I called Capresso for help with this and was told that I had to send it in to Pennsylvania for repairs at a cost of $45 (almost a quarter of the original cost of the machine, and more than enough to buy a new coffee maker and grinder of almost any other brand). Outside of that, they would not help me.As far as I'm concerned, this is a total, catastrophic screw-job.Thanks for nothing, Capresso.
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