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Title: Customer support sucks...
Review: Thought I'd go with an iPod alternative, big mistake. Player hangs during transfers, then crashes, rebuilds the library and all the song titles are a mess. Tech support was rude and condescending, no one would deviate from the script, which recommends "small transfers", less than 100 songs. So in order to fill the player, over 20 transfers would be required. When I said I was trying to transfer 7 GB the woman laughed at me. I want this to be a good player, but it has been a headache so far.
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