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Title: 22 Keys
Review: As an HR professional, I found this book to be both insightful and practical. Tom Terez has done an amazing amount of research and has compiled his findings in a format that is easy to work with. I have shared it with a number of managers who have found it extremely helpful in working with their teams. The book, both by itself and in combination with the assessment kit, is a fantastic tool for working on retention issues. I highly recommend this book as "must read" for all managers.
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