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Title: Good features, poor quality and horrible customer support.
Review: Functionally (when it works) this is a great product with just the right feature set. Unfortunately, it is made by a company with horrible policies and service. My first player had a screen defect. I returned it the first day. Then the second one stopped working only 80 days from purchase. I called and described the issue (10 minute boot time, no longer recognized by PC), and they said I can pay for support. 80 days out and I pay for support? Buy an iPod.
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