Negative Positive
Title: Confused Tech Support
Review: Before I purchased this product I looked on the D-Link website to see if it was compatible with my Canon Pixma MX 310 all in one printer; my printer was not on the compatible list. Next I e-mailed D-Link tech support who said it may work even if not on the list. I hooked it all up and followed directions; computer saw the printer but it would not print. E-mail tech support said call telephone tech support. Telephone tech support is American, not outsourced--hurray. Telephone tech support then said "If your printer is not on the supported printer list I can't assist you, you're on your own". Canon claims to have a Silex print server that supports all Canon PIXMA printers--we'll see. Follow up: the Silex print server works as promised - took several calls to effective(American)tech support but it works.This printer / print server problem is disgusting; they sell hundreds of thousands of products, should have accurate, reliable, up to date info on compatibility.
Is the review positive or negative? 