Negative Positive
Title: Defective design of water tank handle
Review: It worked Ok until last week the handle on the water tank was broken. You can imagine the mess, water all over the bedroom, carpet and mattress damaged.I called their customer service. They told me that I should always use 2 hands, rather than the handle to hold the water tank, and the handle is just for putting the water tank on top of the base.This is ridiculous! Yes this is printed on the manual. But the print on the manual doesn't make a defective design any better -- why didn't they design a more steady handle, or remove the handle entirely? After all, how many users will remember that the handle can't be used to hold the water tank each time they refill the water tank, when it's designed in such way that it looks exactly like what it is for?!They told me I can get a replacement water tank for $18. I didn't bother to do that. Got a Relion at $29.99 at Walmart. 1.8 Gallon and much more powerful than Crane.
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