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Title: Tivo's customer service is terrible!
Review: My unit broke (displayed just snow) and I called Tivo to get a replacement. After walking me through a painfully long troubleshooting procedure, they said someone would get back to me in the next two days. I asked them to call my work number, as I wouldn't be at home during the day. 3 days later I had a message waiting for me at home. The next day I called them back from home. They walked me through the same painful guide and, again, told me they'd call me back. Again, 3 business days later, I got a call with a message. No one answered the number given for several days, and then the message said they had moved, and left no forwarding number. It's been 3 weeks, and still no Tivo....
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