Negative Positive
Title: Really, really, slow customer service on defective units
Review: I got my Rio 800, installed the software, put the songs on, and listened to music for about 30 minutes. Then all the sudden my player goes into this sleep mode,right in the middle of a song, but I just got done charging it. So, then I put the thing you charge it with in and it woke the player out of sleep mode, and it said that I still had 11 hours of play time! ...
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