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Title: Product Support is Terrible
Review: I waited on hold for 45 minutes before getting to tech support. I was told that my unit had a "bad ROM" - it doesn't even boot up (no front panel lights come on at all when turned on - even though the FAN does come on). The support engineer didn't seem at all surprised to hear about this.Based on the other poor reviews here, I'm not sure I even want to exchange this for another unit.
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