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Title: AMAZON SERVICE TERRIBLE - ITEM IS EXCELLANT
Review: I wanted to expand my Baroness collection and purchased a 'Gold Box' offer at a good price for the gravy boat and had the same problem as the other reviewers. Amazon shipped an item which was labelled as "Baroness" but was in fact a different pattern. I didn't blame Amazon for the initial problem because the box indicated that it was "Baroness". The return though proved difficult. Amazon charged me a "restocking" fee but ultimately rescinded that charge when I complained.Royal Doulton declared bankruptcy so you can get much better prices at both the Royal Doulton Outlet Stores or at the company web site. I want to add that I love this product and own service for 14. This is fine bone china and makes a tremendous presentation and I recommend it without reservation. Just don't buy it from Amazon.
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