Negative Positive
Title: Great when it works, second bad board in under 3 years
Review: We wanted an energy efficient option when we built our house 2-1/2 years ago. Just under a year old and the circuit board on the water heater died. We live in rural east Texas and finding someone here to service was impossible. Bosch hotline was not very supportive or helpful, and plan on spending a minimum of 45 minutes on hold. Between hotline, the plumber and electrician they finally decided it was a bad control board. Told me they would overnight a whole new water heater, but shipped it 3-day ground instead (which with the weekend meant 5 days). Now 15 months later we have the same problem all over again. I think we will just go back to a standard tank heater. The tankless is fabulous when it works, but not worth the hassle and expense when it doesn't.
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