Negative Positive
Title: Unresponsive Warranty Service
Review: When I received this grill from Amazon, the boxes contained only the shell of the grill -- ALL hardware pieces were missing. Char-Broil refused to replace the entire unit and required me to send them a list of missing parts (dozens). They never got all the parts to me -- even the gas regulator is still missing. So, a year later despite repeated letters and phone calls, the grill sits in my garage, unused and unassembled. Beware!
Is the review positive or negative? 