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Title: battery problems not fixed; customer support is awful
Review: I have spent the last several months trying to get a working Rio 800 128 meg unit. I am on my FIFTH defective unit, all exhibiting the same battery charging problems already documented here (charges up to 11 hours, then dies after about an hour or less). Do NOT give SonicBlue your money! I heartily recommend the Apple iPod if you are looking for a superb MP3 player (and it's got a 5 or 10 GB hard drive as well) and much better customer support. I am thoroughly disgusted with SonicBlue. They refuse to refund my money, too, in spite of the fact that I'm on the fifth non-working unit.
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