Negative Positive
Title: Failed lamp
Review: Went to Circuit City where the TV was first purchased. Store associate had to purchase on line at Circuit City Customer Service desk in store for a replacement lamp. One of the vendors that came up was Amazon. Based on price, we decided to purchase. After a little over a year the lamp failed. The original lamp lasted 3 years. Amazon would not stand behind the product, giving only a one year warranty and neither would Samsung. Samsung gives only 90 days. I believe all warranties giving such a minimal time frame for replacement are ridiculous. Great companies like Sears especially the Craftsman line would give you a direct replacement no questions asked, insuring repeat business. I can not afford to keep replacing these costly lamps at $122.00 each. I guess it's customer service SECOND now. I will no longer purchase a product from either Amazon or Samsung.
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