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Title: i love oxo customer service
Review: we got our kettle about 6 months ago. adore it, adore the throaty train style whistle. we were very sad when the whistle slowly deteriorated until becoming a soft almost inaudible hum you could sort of hear if you closed your eyes and concentrated really hard. so we called oxo customer service. within one week (1 WEEK, and not one of those 7 working days weeks- a long weekend over presidents day week) a brand new kettle was delivered to our home. we love our new kettle. we'll let you know if the problem recurs, but i doubt it will. i have faith. and i will remember not to use higher than medium heat under our kettle. because oxo said to.
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