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Title: Prescriptive advice for creating strong client relationships
Review: In addition to sage, prescriptive advice, Robert demonstrates the importance of checking oneself with a good, hard look in the mirror -- to learn lessons, and strive for greatness in the craft of managing client relationships. Because this book is about how to interact with people, assume responsibility, and communicate important information, the personal advantage from reading "The Art of Client Service" could last an entire career.
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