Negative Positive
Title: No IOGEAR Customer Support
Review: Product arrived as described by other reviewers. I formatted per recommendations, and all was fine.USB connection works fine. Firewire - no joy.When writing from Firewire port, about 40 seconds into a write, there is a loud 'thunk', and the unit has to be reset. Tried several configuraiton alternatives, but can't get around the firewire problem.Attempted multiple times to get Tech Support from IOGEAR. First attempt - ignored. Second attempt - ignored. Third attempt - they told me they didn't do customer support using the Online Help Request on their web site. They finally advised me that if it was within 30 days of purchase, I could exchange it with the seller. Unfortunately, it took 6 weeks to get that answer.I bought this unit due to price and the 2-year guarantee. Now I wish I had spent a little more. Makes a pretty good paper weight.
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