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Title: Good news, Bad news
Review: The bad news is that the mixer (6 qt. Pro) sounded bad right out of the box. It got to the point where the motor was scary after one month of use. The good news is that after calling and letting the customer service actually listen to it, they replaced it immediately, even though the service rep seemed to indicate that we had done something wrong. The new mixer is not exactly quiet either, but haven't used it yet, just turned it on to see how it sounded. We had a 4 1/2 qt mixer for years and the motor sounded like a mixer usually does.
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