Negative Positive
Title: Great customer service, faulty machine
Review: My refurbished pro 600 went kaput after 5 mos of mixing bread dough. KitchenAid ran out of the refurbished to replace my broken one and sent me a brand new pro 600 instead. That was beyond my expectations so return policy/customer service is great. But in 1 1/2 years, I had to return four (4) of these supposedly top of the line, professional duty. This machine CANNOT support bread making for very long. Like previous negative reviews, I think the plastic housing for the gears is the main problem. Needless to say, my original 4 qt classic mixer tolerated 13 years of constant bread making (and still going), but this heavy duty can barely make it into the 5th month. Its fine if it breaks within the warrantee time period, but if it waits until the year is over, you the buyer is out of luck.I'm really disappointed...I'd edit the stars to three if I could.
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