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Title: Excellent!!!
Review: I found out about QBQ! at work. I found it to be a wonderful program and have done my best to use it at work and in my personal life. It isn't always easy with all the 'down on life' people that I come in contact with and all the horrible customer service that I encounter. Truthfully, I'd like to just carry around a box of QBQ books and hand them out every person that I come in contact with! I think that the whole world should read this book, if they did I think that we'd see some very positive changes around us and get rid of the blame and finger-pointing! Personal accountability is what we need and QBQ! nails it!
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