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Title: Avoid Litex products
Review: Avoid Litex products, including Ellington Fans, if you care about customer service. They are horrible. I bought a fan, remote control, and wall control (to work together) from a dealer, Derrick Associates in Maryland. The dealer did not tell me the two controls were incompatible, and no info on the Litex site said so. The electrician told me. When I tried to return, they refused, then relented if I accepted a %25 restocking fee. I refused.I called Litex and got a Sales Manager named David. He sounded very helpful but was a liar, promising to send a new wall control that was compatible. It's been three weeks and nothing. I've left FOUR voice messages for him and sent FOUR emails over the three weeks. Silence. He blew me off.I will never buy one of their items again. If this fan breaks, I know they won't do anything about it. If you buy their items, you are on your own.
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