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Title: Great machine when it works!
Review: I looked forward to putting this machine to work in our kitchen. The first machine we bought never worked once, and had to be returned to Bed, Bath & Beyond after nemerous calls to tassimo customer service. The replacement machine worked for about 3 weeks. Coffee was excellent and the Earl grey tea was great (I'm not a tea drinker). Trying to troubleshoot the machine through Tassimo Custonmer Service was a challenge. I finally gave up and returned the machine again. I believe this machine is trying to do too much for the price you pay. It is not reliable and I would not buy a Tassimo (maybe a year from now when all the bugs are designed out of the system). I replaced the Tassimo with a Kuerig. It's not as complicated and it still makes a great cup of coffee.
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