Negative Positive
Title: Poor Customer Service
Review: I have 2 RIO MP3 Players. Both of them were purchased in June 2002. The buttons on one of them have stopped working and I have been trying to return it under warranty for 2 weeks. I have been e-mailing and calling there support center everyday. They request that you fax proof of purchase, which normally would not be a problem, except there fax machine is a voice/fax and if you do not hit the send button at exactly the right second it doesn't go through. After spending 20 minutes on the phone I now have an address to return it to. However, I have little hope of getting it fixed and returned. I would look for a more reliable product next time.
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