Negative Positive
Title: I would give it zero if I it was a choice
Review: I ordered this kettle in March. After receiving it, I noticed that it imparted a terrible chemical taste to the water. I sent them an e-mail describing the problem and requested a refund and a method to return the item. Their web site directed me to call their help line, which I did. They were very polite and indicated that they would send the shipping label so that we could return the kettle. They indicated that they would issue a full refund. After 2 weeks I had not received the label. I placed another call and was told that my request was being processed.I finally received the label and instructions and sent the kettle back in late April. I received the refund Yesterday, July 17-- after 2 more calls.This product is awful and Oxo's customer service (save for the very polite staff) is terrible. You couldn't pay me to try another Oxo product.
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