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Title: MONOTONOUS/ do not listen to while driving
Review: Attention. This is a review of the audio not the book. The packaging of this CD leads one to believe that it is really going to be good. The content is good. But I suggest you just buy the book. The author reads his book in the most monotonous tone ever given on an audio book. I am thinking of asking for a refund. It is disturbing that a book that focuses on customer service does just the opposite by having it read so poorly. It would have taken so little effort to have had someone else read the book well. Note to non-fiction publishers: if you are reading this, please stop having your authors read their books on CD unless they are outstanding orators.
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