Negative Positive
Title: Breaks with a year, poor warranty service
Review: Purchased this product 14 months ago, and it broke this morning. Agree with the above reviews about its quality as a dryer, it had worked well, but now I'm hair dryer-less.Called up Helen of Troy, since it is still under a 2-year product warranty. However, to get a new dryer I'd need to ship in the old one, write a $5 check, and wait another 7-10 days processing time before they ship out. Plus, if they don't have the RV544 dryer in stock (which they can't tell you on the phone), they'll send you a different model, who knows which kind. (mailing address: 1 Helen of Troy Plaza; El Paso, TX 79912)Sp one way shipping fare, plus $5, plus 2+ weeks processing time does not equal a stellar reason to use the warranty, so I'm just purchasing a new one with my Amazon Prime account.Overall unfortunate customer service experience from Helen of Troy.
Is the review positive or negative? 