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Title: The retractable cord broke on the first use
Review: I followed the directions - I held the cord and guided it in while I steppeed on the retract button. The next time I tried to plug it in, the cord wouldnt stay out - it was off the track and kept retracting, making the vacuum unusable. There were stickers all over the box and brochure tht said to call Hoover if you have a problem and not to return the item. So, I called hoover - they said they would fix it, but not replace it. Well, I didnt spend $90 to get a vacuum that needed repair after the first use. Luckily, Amazon has better customer service than Hoover. I returned it.
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