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Title: When I say "Yes" I mean it
Review: This is the best assertiveness training self-help book ever written. Like the several on the market "When I Say No I Feel Guilty" begins by giving you the reasons for and benefits of being assertive without being aggressive. But only this book goes the extra mile by giving you techniques and "words" to use in a variety of social interactions where being assertive is to your benefit. Since it was first published in 1975 I have given away several of these books and gotten as many "thank yous." I still use the techniques and 35 years later they still work.The book was shipped quicker than promised, and was exactly as it was described. It was a good deal.
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