Negative Positive
Title: POOR CUSTOMER SERVICE
Review: RECIEVED THE RACK IN SEVERAL DAYS, BOX IN TERRIBLE CONDITION FROM AGE, ALL THE PARTS INSIDE THE BOX WERE NOT WRAPPED FOR PROTECTION, SCRATCHS ON SEVERAL PARTS, SEVERAL SCREWS AND SCREW COVERS WERE MISSING, CALLED FOR CUSTOMER SERVICE TWICE. NEVER RECIEVED A RETURN PHONE CALL TO RESOLVE THIS.HAD TO BUY PARTS AT THE HARDWARE STORE TO COMPLETE THE INSTALLATION
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