Negative Positive
Title: TiVo customer service - what a joke
Review: I bought TiVo from amazon.com, saving myself the sales tax. When I got it, I carefully read the instructions, finding out that you couldn't use it with a digital PBX phone system, but analog would be fine. When I hooked it up, it didn't connect. I called customer support MULTIPLE TIMES, but they never returned my call when they promised. At one time, I was on hold for 45 min. One representitive told me to send it back to amazon.com, when the unit WAS NOT DEFECTIVE. I had to buy another one, when it had the exact same problem, for a grand total of 2 TiVos. Another rep said to go to Radio Shack and buy a wireless phone jack, which didn't work either. They cost me more than they are worth. I ended up sending the other one back too. The unit is really well designed, but if I were going to buy one, I would wait until there are more competitiors. It's still to early to buy one.
Is the review positive or negative? 