Negative Positive
Title: Totally Disappointed - Product & Customer Service
Review: I am totally disappointed with this mixer. It will shut off whenever anything hot is being mixed - like mashed potatoes! Steam makes the mixer shut down and renders it useless! (Just what you want when you've got everyone sitting down to dinner.) Upon talking with Customer Service, they informed me that this was a "Feature" of the higher models. I would have never paid extra money for this "Feature". Instead, I'd call this a total Design Flaw! My mixer is 4 months old. Kitchen Aid Customer Service informed me that it is working properly, and they will do nothing. They have no Customer Satisfaction policy, and will not allow me to trade in this model for a lower model without this added "Feature". After owning a Kitchen Aid for 20 years prior to this, I am completely disappointed by their product and service. This brand no longer represents what it once did for me!
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