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Title: Terrible experiences!
Review: I would just like to let potential buyer know that the Britannica company can be quite annoying once you make your purchase. Once you get 'in the system', they'll start sending big, expensive books that you didn't order in hopes that you'll buy them. What a pain! The process to mail these 5 pound books back is loathsome, and even when you do, the charge invoices keep coming! Even after several calls, the right 'account specialist' is never available to fix the problem, so you can expect another invoice the next month.I like the encyclopedia, but buy it from a dealer or used so you don't end up in the 'system'.
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