Negative Positive
Title: Weak effort
Review: Quicken is annoying in that it could be so much better. Setup was not as simple as they advertise, particularly if your financial institutions don't play exactly well with their system. The package contains NO documentation. For new users, learning to use the system requires the download of a manual that doesn't exist online anymore, or relying on community message boards full of angry customers. Plus, the software is full of tie-ins to Quicken's ancillary services that clutter the interface and feel like advertising on the inside of a fully-priced product. Customer support is perfunctory and poor. The interface is ugly and uninspired. Hopefully they'll do better on the next one, but you have to wonder if they ever bothered to test this on new users (or any users, really).
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