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Title: Great, until it crashed
Review: I was really happy with my TiVo for the first 6 months. Then I received an error message that data wouldn't load. After researching on the TiVo website forums and finding many others have had the same problem, I followed their instructions and tried to "kickstart" it. This process did not fix the box but TiVo tells me I crashed my TiVo. TiVo says I need to return it and they will fix it under warranty, but they will not let me out of the service contract unless I pay $200 termination fee since it is under warranty and they've offered to fix it. Personally, I would prefer to go back to my cable company's DVR - the box costs me nothing but the monthly fee which is half of what TiVo charges.TiVo has TERRIBLE customer service!!!!
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