Negative Positive
Title: Customer Service Nightmare
Review: I received this product and thought that I was doing something wrong in trying to get it to work properly. It had been recommended by a friend who purchased the same thing and uses it frequently on a daily basis. Even she looked at it all to no avail. Numerous calls to the number resulted in either a long wait [I gave up many times and never spoke to someone], people who were unable to assist me, even after a long wait, and ultimately a person who informed me that nothing could be done to replace the product which was not working. I shouldn't have to pay more to get a product that should have been working properly in the first place.
Is the review positive or negative? 