Negative Positive
Title: condition of item when opened
Review: I ordered this item as a Christmas gift in November. It sat unopened until Christmas morning when my daughter discovered that it was dented beyond use. Fortunately I saved the packing slip and she graciously said that she would take care of handling the problem. She said that she expected excellent service and I hope that she is right. All other orders placed have always come in pristine condition.
Is the review positive or negative? 