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Title: Missing part, horrible Hoover service
Review: Right out of the box it was missed a crucial component (the only screw required). Dealing with Hoover's customer service was an absolute nightmare. They never sent me an email response when I submitted a request through their online form. Their phone hours are ridiculous (closed by 2:30pm PST). And their customer service number is a long-distance number. They have an 800 number, but it's only for automated stuff that doesn't resolve anything.Not Amazon's fault. Hoover just sucks.
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