Negative Positive
Title: Product may be good if it works, but customer service horrible!
Review: I ordered this from Amazon in July and when we took our first trip with it a couple of weeks later, were very disappointed to find out that the unit did not hold a charge (even though we were careful to charge it properly the first time). We tried several more times to discharge and recharge it, but the unit was defective. I called Amazon, who told us to return it to Coby and thats where the real problems started. We returned it in August and still have not received a repaired unit in return. Every time I contact Coby they are very disorganized and unhelpful. I could not recommend any Coby product based on my experience with their customer service (or lack thereof). I gave the unit two stars because it seemed like if it had worked it may have been great. The size and screen quality were great, but a portable unit made for traveling needs to be able to hold a charge more than 10 minutes.
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