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Title: so-so
Review: This book is not what I expected--I had expected an approach from a theoretical point of view. Instead, this book offers a lot of "general" techniques/advices that I did not find particularly helpful. Furthermore, this book concentrates on scenarios in a work setting, rather than daily encounters, and perhaps that is also another source of disappointment. I felt a lot of advices are "common sense", but then I have some exposure to this kind of books. I would say if you have no working experience (hence have never confronted situations presented in the book), you may consider this book as a starter. If you are looking for something more, try some other book.
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