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Title: Common sense branded and packaged as esoteric knowledge.
Review: I was amazed at how a book full of nothing new could be sold as if it contains some secret knowledge that only the initiated could comprehend (you know, like that Kung Fu martial arts stuff...take the pebble grasshopper).What it comes down to is an organized approach to identifying, measuring, and improving business processes. This is something I imagine has been going on long before anyone called it "Six Sigma".So, if you must have this book how about cutting the cost of acquisition to three bucks or so plus shipping and get a used copy to see if this is for you.
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