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Title: Customer service stinks
Review: After a few months my device would not charge consistently. Customer service wanted me to go buy a USB charger for a computer so then I could determine if the problem was the device or the charger. When I said that this was not an acceptaple solution they said I would have to pay shipping and handling to mail the device AND the charger cable back to them. This was the second stike against this device. The first one is that it did not contain my parent's address even though they have lived in their house for 4 years. There is no way to get updated maps so you better hope it has the ones you need. Documentation is also not that great.
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