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Title: Good product, extremely poor backup spare service
Review: This is a great machine. However, after much use, the bread pan failed and needed replacing (This also happened on our earlier Breadman machine). Breadman contract spares out to Fox International, who inturn contract this out to a company that handles Black & Decker spares.Our replacement bread pan and paddle arrived from Fox Int. Neither the bread pan nor the paddle matched together. It is a nightmare to try to correct the problem. After multiple long waits for a 'customer rep', we have been told to send back the items at our cost so that they can determine why the incorrect products were shipped. This was after the second call that they requested us to return the itemsThis saga has made us move to a different make of bread machine and a non Black & Decker customer. Companies that use Fox Int does not make for good long term repeat customers.
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