Negative Positive
Title: Strong technology, lousy support
Review: Considering how much talent Adobe puts into product development, it amazes me how user-hostile their service is. I bought CS2 last week and cannot get Adobe Bridge to start. This is a critical problem since Canon RAW files (.CR2) from my 20D are not visible in the File/Open box. My fiancee spent three hours on the phone to Seattle today to try to get help, and when she finally got through, they wouldn't deal with her since she was not the registered user, even though she had the licence information. There is no information on Adobe's site regarding Bridge bugs. I don't know if this is also a problem on the Mac, but if you are an XP user, HOLD OFF ON CS2 until Adobe fixes the production bugs in its Bridge software, and gets a better handle on both its arrogance and quality control.
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