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Title: Horrible service
Review: Ordered 3 weeks before Christmas this year. Was told several times that the frames were backordered and would not ship out until the week before Christmas, but that they would be expeditied.Come the last shipping day before Christmas and they are still backordered. Customer service is of no help.How is it that a company can make one (and only one) product and still not be able to come close to making Christmas needs? I mean, they could have locked me (3 frames) in for life as a customer with their wildly overpriced $12 a month service. The first year was included with the frames we bought, but I have no doubt that we would have kept the service for ease of use. I DON'T UNDERSTAND HOW THEY CAN SCREW IT UP THIS BAD!!!!
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