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Title: The product did not work
Review: I did much reasearch prior to purchasing this product. I trusted Phillips to provide a "quality product." I was disappointed to find that features did not work (alarm, auto on/off, amoung others.) I also had very poor service when I called Phillips customer service help line. After several hours of explaination and working with tech support they finally told me to return it. I had to pay the postage to send the product back to Phillips. To top it all off I was sent a replacement frame that had a "white" frame" not the original "wood" frame that I ordered. When I called to report this issue I was told that it was Phillips policy to replace products with similiar ones and I was going to have to accept the fame that was sent to me.So much for keeping the customer happy!
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