Negative Positive
Title: Not worth the trouble
Review: Read the other reviews. All the problems they've had, I've had as well-plus some. Install doesn't work without a lot of help, and tech support is nonexistent. On one problem, still not solved, I've e-mailed for help to Britannica three times, with no reply. This lack of replies is consistent, at least. It goes well with the first set of several e-mails sent to them on problems I was eventually able to solve by other means, sometimes after several hours, even, in one case, a few days. It's sort of a challenge, but that's not exactly why I purchased this thing in the first place.When it works, it's not bad. It appears to be more complete that the other three I've tried (Grolier, Encarta, and Compton's), although I agree with time_velocity that it's far from what it could have been. It's a little short on visual media. Its search engine works pretty well. The articles are not deep, but are deeper than the competition.If I had it to do again, I'd wait another year-or more.
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