Negative Positive
Title: Decent product - awful customer service
Review: The player worked great for about a year and a half, then I decided to update the firmware from Creative's website so that the player was compatible with WMP. The player froze up during the update and is now stuck in recovery mode. I am an intermediate computer user and have tried all of the self-help on Creative's support site to no avail. Creative will not even provide email tech support now that the warranty is period is expired. They want $25 to issue an RMA for repair ... the least expensive repair is more than the price of a new identical player. I will never buy another Creative product.
Is the review positive or negative? 