Negative Positive
Title: It's great (when it's not at the repair shop)
Review: I absolutely loved my Tivo, it was great until the modem stopped working. Needless to say, I spent a loooong time on the phone with customer service. I found out then that after I gave them $99 and paid for the shipping they could fix it, so I thought. It came back yesterday, I hooked it up and sure enough, the modem works. Now, I have a new problem. It freezes up during the set up procedure. I haven't called customer service yet. If you really want one of these, I would recomend that you pay for the Tivo service on monthly basis for a year or so until your reasonably sure it won't die, or don't pay for it at all and use your recorder like a regular VCR by manually setting the time and date of shows. Most of all, read the negative reviews, for some reason, I didn't and now I'm paying for it.
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