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Title: THE WORST CUSTOMER SERVICE EVER!
Review: I have dealt with many companies in my life...but none come close to Sony when it comes to treating customers with utter disrespect, lack of empathy on the part of customer service, and blatant ignorance on the part of technical support. I had a problem with the touchpad mouse and have been on the phone with Sony for over two months trying to correct the problem. They simply will not take it in to be serviced even though it is still under parts/service warranty. It is absolutely unreal how comfortable Sony is with keeping customers on hold for literally HOURS only to be told that you will need to be transferred to another department. Lucky for me, this department informed me of my waittime...50 minutes to speak with the next representative. Sony has to get its act together or else customers will rebel. I do not see this as sustainable.
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