Negative Positive
Title: Weak Support. Received Defective Product
Review: Customer service was generally not helpful. For one thing, they do not seem to have a checklist or any kind of strong customer database to systematically walk you through steps to solve your problem. Dlink customer service also seemed to have several trainees when I called, and supervisors seemed unwilling to step in more quickly when these trainees floundered. The representatives often gave oversimplistic answers: "buy a crossover cable" or "we don't support that operating system" without explaining why or making any kind of suggestions. Too often, you are left feeling that you are trying to figure out the equipment on your own. Additionally, after several calls, customer service found that I had received a defective item. If you are completely new to networking/home networks like I am, such customer support makes this a weak solution for the home user.
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