Negative Positive
Title: Poor support for defective Zumo
Review: I paid around $800 for my Zumo and it was defective right out of the box. The features are great, but mine just wouldn't turn on sometimes. Unfortunately the unit waited 17 days to act up, too long to return it to Best Buy, so I turned to Garmin. Tech support couldn't solve the problem so they requested that I return the unit.They wouldn't just send a replacement unit, they want ALL the parts, including the ones already mounted to the motorcyle. In addition, they rewarded me with the pleasure of paying for shipping to return it to them. Customer rep. said she didn't think it was right either, but it's "Company Policy". I used this unit on one trip, and it left me stranded. Thankfully I had maps. Now Garmin is taking a few more bucks out of me. Cheaters never prosper Garmin! I'm in a loose/loose situation. Pay the blackmail money, or be stuck with a defective unit. Not a happy camper!
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