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Title: Didn't live up to my expectation
Review: The ideas represented in the book is good and may probably work very well in an assembly line environment. But the authors, being from a production/assembly line environment, doesn't make it very obvious how it will work in a service environment or an "unusual" environment like mining. It therefore has limited application. Having said that though, some good ideas can be taken from the book. I also expected a lot more professional presentation from a book like this. There are huge amounts of typo's and one sometimes need to first figure out what the real numbers of the figures are that the text refers to. It also reads very difficult, with a lot of information given in one sentence.
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