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Title: Didn't work as stated
Review: "just grab your monitor and move it where you want it"Well, grab it very firmly with two hands and you CAN move it, but don't expect good results. It's very rigid, and doesn't move smoothly at all. And when I try to raise the monitor, it simply falls back down to the desk. I emailed them for assistance, and I must admit they were very prompt in replying. Here's the answer I got from them, which didn't work:"Here is a tightening procedure that we advise in your case:*You will need a 3/16 and 5/32 Allen wrench*Loosen the setscrew on the left slightly (1 turn should do it) with the 3/16 Allen wrench*Tighten or loosen the larger bolt as needed with the 5/32 Allen wrench*Re-tighten the setscrewYou should not need to turn them too far - turning too far will strip them. We actually now use Loctite on them to discourage this."I gave it a try, and still couldn't get it to work properly. Needless to say, I'm returning mine and buying a different brand.
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