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Title: Installation Software CD Problems
Review: If the product includes PLC5e software the install CD will hang on the Windows XP operating system. An attempt to use the CHAT facility of the HP Support website will result in a reply that "this product is no longer supported". If one digs deeper into the trouble shooting messages for this product one of the messages suggests deleting the file 'hpcdmc32.dll'. This does not solve the installation hang. Another message directs one to use the Windows 'Add Printer' task found in Settings --> Printers and Faxes as an alternative to using the Install CD. This allows the Printer function to be connected to the PC but it leaves out the Scan setup and the HP ToolboxFX software.HP should be ashamed to provide a "Getting Started Guide" which tells users to use the included CD to install the software. They should also be ashamed to tell users that the CHAT facility no longer supports this product. If any of the HP products need all the support it can get it's this one.
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