Negative Positive
Title: Customer Service is poor
Review: I bought a unit a couple of weeks ago. The charger and the remote did not work together, so I could not charge the unit, thus it did not work. I'm ok with an occasional defect with a unit, but when I called the support people and spent about an hour with them, I was told that someone from their RMA department would call me within 5 business days. I have not heard from them yet. I will return my unit to the retailer, as it is still within 30 days. I am weary of this type of customer service. Five business days to rerurn a call or email a customer who has bought a defective product is not acceptable.
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