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Title: Flawed product, worse support
Review: Like other reviewers I wanted to like this product, but I just can't. After weeks of not being able to log in, it was recommended that I do a clean reinstallation of windows. That worked, but at what cost of time? Then I noticed that if the zune was plugged in while restarting, the computer would not restart. Supports response? "Well, then don't plug it in while restarting," indifferent to the 6 hours of troubleshooting that had gotten me to that point. Anyway, except for the radio feature, there is nothing here to recommend this product over the iPod (don't be fooled by the communication feature - you'll never find anyone with whom to share). The iPod, albeit not perfect, is more stable, better tested, and offers more competant support.
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