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Title: Didn't even use it once!
Review: The steam vac did not work right out of the box. Spent time going through all the instructions and then spent even more time trying to get through to customer service to make sure I wasn't doing something wrong. After more than 1/2 hour on the phone (most of that time spent on hold and some of the time spent talking to a rude customer service rep before I finally was able to talk to someone who could help), I found out that indeed, it was broken. Thanks HOOVER! Not the time saver I had expected after reading all the glowing reviews on this site.
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