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Title: LCD Screen Cracked
Review: I bought a 30 GB Zune for my grandson for Christmas. I read the reviews and was concerned about the software issues at first. To my surprise the software installation was a snap. In FEB 2008 I called Zune support and told them that the LCD looked like it was cracked but there was no external damage. Support told me that Zune would not warranty a cracked LCD under any circumstances, they also would not give me any information on how to access factory repair. The C.S. repersenative was rude and not at all helpful. Online I checked some of the independant repair companies and found out that Zune has a problem with LCD's cracking if charged overnight. It seems that the battery heats up and expands causing the LCD to crack. Microsoft is aware of this problem but they are sticking to thier NO REPLACEMENT POLICY. I wish Amazon would help on this matter. Buyers BEWARE, ZUNE has a problem and they won't address it.
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