Negative Positive
Title: Piece of Junk - Higly sold by effective marketing
Review: Buggy product; can "hook" Outlook into ACT by creating separate contact list; can't "hook" back into Outlook. I can't send email using my Outlook account. ACT's knowledge database has pages, page after page of "maybe this work", "try this", yada, yada. I've worked for several software companies (as technical support), and after reading the ACCs "we are the best company....give me a A" cheerleading speech, dumping on IT, and the idea of you must hire an ACC "specialist" at god-only-knows an hour to get the blankety-blankety $199 product to work instead of putting the fixes in the knowledge database, I only wanted to puke. Hope this helps.
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