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Title: Serious Examination of a Critical Issue for the IT Industry
Review: I have to admit it, but I'm becoming quite a fan of these guys since the publication of BPM3W. If anyone has missed the global coverage of Carr's "IT Doesn't Matter" article over the last few months, and they work at the intersection of business and IT (as I do) then they haven't been listening! What's great about this new little book is that Carr's negative messages about the IT industry are seriously examined. There are 5 and a half pages of references alone, pointing to virtually everything that's ever been written about Carr's argument. What comes out is a clear, compelling, case against Carr. Not only do Smith and Fingar show that IT matters, they show where the emphasis should lie, on the business processes supported, managed, and optimized by IT.
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