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Title: Stopped Working
Review: The DCRTRV38 is a great Digital Camcorder - as long as it works. Mine is 1.5 years old, has had light use (about 10 hours of video recorded) and has had no abuse. It no longer plays video back on a TV, and after hours with Sony support, it appears the A/V out no longer works.I wouldn't be concerned, but when you start to search on line - you begin to realize that Sony has tons of problems with the entire line of Digital Camcorders. They don't seem to be fixing the problem, and ask for a lot of money to fix the problem - estimated at $269 for this repair (on an $800 unit).I have to say, in dealing with the problem, Sony support is spectacular. The on-line knowlege base took me quickly to a relevant troubleshooting procedure. When it didn't solve the problem, it offered me a choice to do an interactive chat with support. I did that and it worked very well, though it ended with the determination that the unit was malfunctioning. It would be great if everyone emulated Sony support.
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