Negative Positive
Title: Lousy product, with even worse CUSTOMER support / warranty
Review: I bought this from Amazon in Nov 04, the screen went blank on me this summer and I had to pay $125 plus handling $25 maybe, for a replacement product, DESPITE this being in the warranty. I got the replacement in August 05; the battery is now dead. Have spent an inordinate time on the phone (no toll free support at Palm - hell, no support for that matter!), to be told that replacing the battery (despite the unit they sent me being less than 4 months old and an obvious dud) would cost $200 plus handling. I've not given up on it yet, and will follow up all channels, including Amazon, FTC, Better Business Bureau and whoever else. Thought I'd alert others to this if you think of buying Palm One products.
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