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Title: A Mess
Review: Fortunately I checked this one out from the library and didn't waste my money on it. As other reviewers have stated, it is basically just a constant stream of incoherent anecdotes that dilute and obscure whatever practical ideas may have been present. I stopped after about three chapters and flipped through the rest... yup it's pretty much all the same. Obviously some people have found it useful- maybe that is your style! Fine with me! But check it out from the library first.Instead, I recommend Crucial Conversations which was very straight forward, logical and immediately practical.
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