Negative Positive
Title: Where's the quality control?
Review: I had read the reviews before getting the Santos but I thought that the bad ones were aberrations. Unfortunately they were not. I tried brewing with the machine a half dozen times and it consistently resulting in weak, tasteless coffee regardless of the type and amount used. The apparent problem is that the water just doesn't stay in the brewing chamber long enough to really get the flavor - on some of my tries some of the grounds just stayed dry!I assume that some machines actually work well, because there are some good reviews, but it's a sad state when whether the one you buy is hit or miss. Quality control means consistency, not luck. Back it goes.(PS I tried the idea of removing the silicone band on the bottom of the base. Made no difference.)
Is the review positive or negative? 