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Title: defective parts liability
Review: I bought a Hewlett Packard 3820 Deskjet printer 1 1/2 years ago, and recently, a defective part was discovered in mine,and 5 other like models in the store that I purchased it. I was told that it could take a month to order this part. I have already been without a printer 3 weeks, so this is a great inconvenience and dissappointment in that I thought this a very well rated product. I realize that any warrenty on parts has run out, but a company that finds a major defective part in one of its products, I think, has a responsibility to the consumer to reach some kind of an agreement that is agreeable to both. The company I bought it from (a small computer store) shouldnt be liable for a problem of this kind.
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