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Title: The ups and downs (mostly downs) of Vonage
Review: I bought Vonage service 7 months ago. When it works (not as often as I'd like), it's terrific. When it doesn't (too often), it's a nightmare. I have had most of the problems already mentioned in other reviews, but the worst one of all is that I forward my Vonage line to my cell phone whenever I'm not home. The call gets forwarded, but messages don't. I am told that I have a 6-second message, and there is never a voice. Customer service (or customer neglect would be a better term) has been working on it for weeks. They have actually made the situation worse. Moral of the story: you get what you pay for. And it's too bad, because I was very favorably disposed to Vonage.
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