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Title: Keep Looking - CS is important!
Review: Well I have just about had it with Sony.First let me say that when you need support you are contributing to the outsourcing in the US.Second, unless it's a simple problem these people have no clue what they are doing.Third, you are put on hold forever!When they finally figure out that they can't fix your problem they transfer you back to the US, where someone there tells you that the people you just spoke to have no clue.The best you can expect at this point is to send the computer in for repair. Not a lot of fun,(three months new) because you are now without a computer for several weeks and all your data is at the hands of strangers.Customer Service has to be one of the most important factors when buying a computer, Sony gets an F.My next computer will be a Dell, providing they maintain the quality service in the US they have built their reputation on.Here's a new motto for Sony VaioIf you like getting the run-around, Sony is for you.
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