Negative Positive
Title: VERY POOR Customer Service
Review: The company is unreachable by phone, fax, or mail for warranty parts replacement once the unit malfunctions. When our unit was a few months old, our corkscrew compressed when opening a bottle. We sought a replacement and sent a check to Metrokane to cover the shipping charge per their instructions. Since then, despite a barrage of telephone messsages, emails, letters, and faxes, we have not received *any* response from the company.
Is the review positive or negative? 