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Title: Hand Tool won't open housing unit to change filter
Review: This is my 2nd multi-pure. The stainless steel ones were much better. The Hand Tool won't open housing unit to change filter. It's supposed to fit into these grooves to form a tight seal and nudge the unit open but the hand tool is too loose and the knobs just slide right out of the grooves. Basically, I just bought a $70.00 filter replacement and I can't open the unit. Incredibly frustrating. Bad design like this makes me wanna go postal.
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