Negative Positive
Title: Non existent customer service
Review: I purchased a rio carbon player; after an hour of use it went completely dead. I faxed the proof of purchase twice within the warranty period with the understanding that they would respond by phone within four hours. That was several weeks ago, they never contacted me. Now my unit is out of warranty, doesn't turn on, and I can't get in touch with Rio. They have no customer service via email or phone. Very poor indeed.
Is the review positive or negative? 