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Title: Failed to deliver as promised
Review: This Mother's Day order was represented as being a "Platinum Collection" bouquet, and what arrived instead was a down-graded selection of mediocre cut flowers, some of which were already wilting. Included was a note stating that "Mother Nature" had not cooperated in providing Falcon Farms with the assortment of blossoms as represented in their online offering, but they had made "appropriate" substitutions. Having ordered less expensive arrangements from this vendor in the past, I find their decision to offer a lesser product (and with no offer of a refund for the downgrade) inexcusable. I do not recommend this vendor, and will not use them in the future. Their quality control (not to mention customer service) is obviously slipping; I recommend you take your business elsewhere.
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