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Title: Great product as long as you don't need support
Review: I've been using the Vonage service and my normal phone to make calls and have been very impressed with phone call quality. I have seen others complain about the delay, but I don't think it really affects the quality of most phonec calls. Yes there is a delay. No, most people won't notice the delay in a normal conversation.A bigger issue, however, is Vonage support. I have had no Vonage dial tone for two days. Calls to their support # have ended in a "we are too busy to take your call, please leave a message." These messages, as well as three emails, have gone unanswered. The result is that I have no phone service and no way to speak to anyone to fix the problem. This, I believe, is Vonage's critical flaw.When support is fixed and the service becomes reliable, this will be a great product. Until then, stay away.
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