Negative Positive
Title: Not worth the price and awful tech support
Review: The unit does not cool as much as I expected. A 5,000 BTU window unit did much better and much quicker. It is the ducting kit that keeps it from cooling very well. That hose puts off a tremendous amount of heat. I saw one persons review and they had to actaully try and keep the duct hose cool?! I know it should get warm, but this one gets hot!The ducting kit for this is flimsy and does not install very well. Mine actually has a problem with one end of the ducting kit. So I contacted them via e mail on their website, three times, not once did I hear back from them, not once. How does a company literally just ignore customer requests?! I was not asking for a new unit, i was asking for help with the ducting kit or at the very least a new ducting kit. Nothing, no response from them.I would not buy anything from that company again, ever.
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