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Title: Get ready to step up
Review: I am in the IT field in a large american insurance company. We are outsourcing faster than anyone could have imagined. Mgmt kept telling us it would not happen, then there was a mgmt change and POW! Off the jobs go to India. Enough about my issues. The book is great at helping to understand how all this came about, and how it happened so fast. If you are in a knowledge-service oriented field, you MUST read this book before your job is gone. To deal with any issue, you need to have knowledge of where it stems from. This book gives you that knowledge.
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