Negative Positive
Title: cool phone/ horrible service provider
Review: the phone is great for quick texting with friends, reading e-mails, passive web searches, and reviewing documents. you may find out, if you're wanting web speed, this is not the phone for you.Combined with T-Mobile's horrible customer service and the inability to troubleshoot after being on the phone for 2 hrs. In addition if your phone ever becomes defective do not expect to got into a T-Mobile store for a replacement like you can with other carriers. You May instead expect to not have a phone for 3 business days (no they will not ship on Saturdays), pay a $15 shipping fee in additiion to the $5-$7 you each month for insurance and of course to replace your phone you will need to pay $50-$150 (depending on the "type" of device) if They find that it is damaged vs. defective.but dont worry you can dispute the false "damage" charge with your cc company so that they have to prove the "damage" and voila! 30 days later you get your $50-$150 back.
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