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Title: couldn't get mine to work
Review: I bought this writer with a lot of anticipation. When I installed it( not difficult)everything seemed fine but I could never get it to burn a cd. The unit would go through every step and when it finally came time to burn all I got was a message saying the burn had failed at whatever speed I had set it to burn at. I went to their Tech dept. which required a call back some 4 to 5 hours later. After doing what they suggested ( Downloading updated burn software )I still got the same results. I then carried the unit to my office where our resident wiz did everything he could-same result. I ended up returning the burner and got a slower albeit more reliable HP. It was fine from the moment it was installed. I'm sure I must have gotten a defective unit but for someone who is not into computers and only wanted a way of compiling cds it was simply frustrating.
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