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Title: Needs Extra Christmas Help
Review: The product was perfect, but everything leading up to its arrival was insane. I had to call three different times to check on the bike, but they could not tell me if it was shipped. I ordered the bike almost a month before Christmas and less than a week before Christmas I could not find out if it would be in on time. I canceled the order because they did not think it would be in before Christmas. I bought another bike, which is hard to find four days before Christmas, only to find the bike I cancelled in front of my door. They were disorganized, could not answer questions, and obviously cannot handle the overwhelming demand at Christmas time. I returned the second bike I thought we had to buy and ended up with the bike I ordered, but that was after numerous headaches, stress, an hour and a half of waiting time on the phone, and unanswered questions.
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