Negative Positive
Title: Let Me Down
Review: I read the entire book and came away with no new insight, as contrasted with what I have found in other HBS Press books. The material is surprisingly pedestrian! The bottom line is that if you are not investing for real-time operations, you should be because of the changing technology landscape. If you did not know that already, or you do not know that speedy response to customers is important, then perhaps the book will be of some value to you. For me, there was not one thing in there that has not already been covered extensively elsewhere, sometimes a long time ago. I agree with the writer from India.
Is the review positive or negative? 