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Title: Didn't work when opened
Review: This product did not work when I opened it. I called the customer service # on the back for a "lifetime warranty" replacement and they said I needed to buy a new battery. I just opened the packaging brand new. That is terrible customer service. If something doesn't work upon opening, whether it is the battery or not, the company should find a way to replace the product or at least send a new battery!
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