Negative Positive
Title: Good luck with Delonghi's shameful customer service!!
Review: I bought this coffee maker after owning the Figaro BC0110. After about six months of normal use with the Figaro, the handle to the water tank had snapped in half. The espresso side clogged frequently, and the milk would never quite get hot enough, so I decided to upgrade to this model.I went online to purchase an additional water filter for $5, and discovered that Delonghi charges a "standard shipping charge of $9.99 per order" for any of their replacement parts. I was outraged, as this was the only place I could find to purchase this filter, and they were charging 200% of the filter price to ship it to me. When I sent an email to their customer service, they replied by restating their shipping charge. I have rarely had such a horrible experience with a company after the point of sale, and this will definitely keep me from giving this company any more of my business!
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