Negative Positive
Title: Another unsupported disaster from Pinnacle
Review: Home users, beware. Before you buy anything from Pinnacle, you need to know that their main market is professional video people. They market and sell to the home user, but after the sale, want nothing to do with you. If you work normal hours, you'll have to take a vacation day to get help from them, paying $30 a pop plus long distance charges for the privilege, after your first call, which is probably going to be about getting the product installed. I have not yet been able to complete the software installation, as I keep getting a message, after typing in all the characters in the serial number, that I need a valid serial number. Boycott this company until they decide whether they want our business or not.
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