Negative Positive
Title: Service ok, product not so much.
Review: I received this cartridge one week after I ordered it - average time for shipping.I installed the cartridge in my fax machine - would not work. The fax machine could not recognize that there was a new cartridge installed. Upon inspection of the cartridge, I discovered why. One end had been damaged when it was refilled with toner.I contacted amazon and my email was forwarded to the company. I received a reply soon after and my account was credited for the full purchase price of the toner.Final review: Customer service - good. Product - bad.
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