Negative Positive
Title: very poor customer service and a cheap sweeper
Review: After using my Shark sweeper for a few months it died..I bought a new battery for $20.00 plus $5.00 postage. I could not get the battery compartment open to replace the battery. After many phone calls, emails etc. I finally found someone who said to send in the part of the sweeper where the battery is kept. That was the 22nd of February. Today it is May 3rd and I still do not have my sweeper. I also sent in $11.95 to have it repaired. I will never buy a Shark product again. Today they told me they should have an answer for me on Friday. It has taken two and a half months to open a battery compartment.There web site might as well be in Mars as they never answer email.
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