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Title: Never made it work
Review: I spent several weeks trying to get this product to work and finally gave up. Technical support, as many have indicated, is a joke. It took them 12 days to respond to my first email. After that it was a response every 2 days. Basically, my system never recognized the card. Windows never popped up the New Hardware dialog, and there was nothing under device manager. I uninstalled everything and tried the install again, but no luck. I downloaded patches, and new drivers, but nothing worked. Mean while, tech support was just sending me canned answers, and not even reading my emails. If you look at the chat on pinnacles web site, there are a lot of frustrated users trying to make this product work. There is also a lot of talk about how the product does not work correctly with XP Service Pack 2.
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