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Title: inexistent customer service
Review: the mashine lasted 1 month after the warranty expiration than the gasket broke. after various attempts to reach a customer rep he told me that as a 1 time courtesy he will send me one. i wanted to purchase a couple as a reserve but he told me they don't sell it and if it brakes again i'll just have to buy a new mashine, mind you this one was 13 months old. that gasket lasted exactly 6 months, now i'm getting me a delonghi, at least i can buy parts for it and they have great customer service and not an answering mashine that tells you to leave a message....well don't hold your breath cause they won't, no matter how many messages u leave. cem global is the company that deals with professional series appliances, they certainly lost me as a customer for any of their products since they can't stand behind it like any reputable company would.
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