Negative Positive
Title: Terrible Tech Support
Review: On the positive side, the print quality is very good.There are a number of negatives, however: (1) The fax shares a phone line with my answering machine and is supposed to distinguish between a fax and a phone call. This works only about 75% of the time (i.e., I doesn't receive about 25% of the faxes which are sent). (2) The software hook-up to the computer is not seemless. I have it conected to a very good computer (Dell pentium, 128 mb ram) and I still get an error message that the printer is not hooked-up when I turn on the computer; I need to repeatedly hit retry to get the printer hooked-up everytime I turn on the computer. (3) Everytime it prints a page, multiple pieces of paper run through the machine (i.e., it does not feed 1 sheet at a time.) (4) There is no toll free number for customer support. I have spent a lot of money calling customer support and they have not been able to solve any of the aforementioned problems.In summary, I do not recommend this machine.
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