Negative Positive
Title: Great printer, but the support is lousy
Review: I purchased an HP5550 about a month ago. Prior to that, I had always used Canon printers, but the reviews said that the 5550 was a solid, inexpensive printer. It worked great for a month, and then the print heads locked up. I called the support line (a toll call -- no 800 line for support, even under warranty!) and was told that it would take 11 days for a replacement printer to arrive! After complaining that my business couldn't function for 11 days without a printer, I was told that I could get the printer in 2 days for an additional $20. And, of course, I have to pay to return the broken printer as well.So, this solid, inexpensive printer is no longer either solid or inexpensive. My recommendation: don't buy this printer unless you can live without it when you need service under warranty.
Is the review positive or negative? 