Negative Positive
Title: Crash! Crash! Crash!
Review: Bought it about 6 months ago. Conclusion? fabulous device ruined by appalling software and support. Particularly like the line-in recording to MP3. But the PC software is a disgrace and digital rights protection means you can't drag and drop MP3's to your player. So using the Philips software is not optional (there's no other way to load mp3's) and it crashes... often. I tried updating the firmware; and now windows closes down the software every try to upload music. I have emailed Philips customer support (in detail) and despite the promise of a 24 hour response I have had only an automated acknowledgement and no solution 3 days later. Such a pity! Incidentally changing the headphones dramatically enhances sound quality.
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