Negative Positive
Title: JLABS does not honor warranty... (UPDATE: now they do!)
Review: I bought my jbuds about 10 months ago and was initially quite happy with their quality. Recently one of the ear phones has stopped working --- the audio goes off and on when you move the cord around, but mostly it is off..I assume that the internal wire has frayed, and reading other reviews it seems that this is a very common problem with these ear phones.Since my jbuds are within the warranty period, I contacted the company for an in-warranty replacement, but they have ignored two emails and do not pick up their customer service line!UPDATE:JLABS has contacted me, saying that they have hired a new customer service rep and have renewed a commitment to customer service. They sent me a replacement set of jbuds with a free case and jblaster to apologize for the delay. If amazon would let me, I would now update my review to four stars.
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