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Title: Outstanding for organizational redesign and design.
Review: This represents a one of a kind. Socio-Technical Systems has been around for a long time but never a better read if you are really interested in designing for performance. Taylor and Felten have a proven track record and have done a great job with a difficult subject. They take you through the process of design step by step with a case study of examples. It's focus on systems thinking and defining organizations as a living system helps us redefine our view of organizational life. For organizational development and training practitioners this book is a must read.
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