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Title: Product may be great -- STAY AWAY OF HP SERVICE!!
Review: Hi,I got my IPOD @ COMPUSA before I headed off for Europe for 6 months -- BIG MISTAKE! I tried to get connect my unit to my Win XP laptop and ended up getting an error message on the screen. I called HP Tech Support who not only had no clue what the error message meant (the unit displayed a folder with an exclamation mark on it), but they also had no process in place to help if I was calling from outside the US. I will end up having to send the unit back to the US and pay for it (!!!) and they'll then send it back to my parents only so that I'll have to pay to get it shipped back again! SO STAY AWAY OF HP SERVICE, wherever you are....
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