Negative Positive
Title: Disappointed with non-responsive vendor
Review: The item came in a timely fashion. Arrived without any directions, warranty info etc. It was obviously used and returned as it smelled of coffee. I downloaded directions off the web and still could not get it to work correctly. Contacted vendor through e-mail on 2 occasions for assistance and then for a return. No response. American Express is now dealing with our return as we have no use for a $190 coffee pot that doesn't work. Very disappointed.
Is the review positive or negative? 