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Title: Fantastic Customer Service
Review: I ended up receiving my Onyx and Marble chess set with a chip in one of the pieces due to shipping. I called up Novica and their customer service was fantastic. I talked to a service rep quickly, who gave me instructions on how to return the item. I was able to get a full refund - no questions asked, even though it shipped from Mexico! Additionally, when I was returning the item, I also mixed up another amazon return that got sent to Novica. What would normally be a disastrous situation to resolve couldn't have been easier when they offered to personally reship the item to amazon so that I could get a return on that one too. Best customer service experience I have had in a while.
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