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Title: Will not honor warranty - non-exististent customer service
Review: Approximately 2 years ago I purchased an 11" Cybernox frying pan (made by Sitram). The reviews, marketing literature and warranty appeared to support the purchase. My family has used the pan for HOME use-only - and, as it turns out, the pan is defective (the coating has come off between the base and the side). I contacted Sitram USA and was told that warranty would be provided ONLY if submitted with a copy of the 'receipt of purchase'. After 2-3 years, it is unreasonable to require a proof of purchase - since the pan, itself, should serve as proof of a defective product!Unless you are meticulous with all records - DO NOT PURCHASE A SITRAM product! Unless, of course, standing by the quality of a product means nothing to you.
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