Negative Positive
Title: Good Printers- Bad Service
Review: I have a BJC-3000 that has worked fine for 6 months and out of the blue has started jamming. I have had similar problems with the other BJC models.I called Canon and they first wanted me to include a copy of the receipt, so if you ever want service, save your receipt.The waranty on these printers is "select exchange" and not an advance exchange. They will not send you the replacement printer first, unlike other manufacturers, you have to box up your printer, send it to them and they will send you a refurbished printer. The whole process takes 3 days if you overnight the printer to them. So, if you need a printer quickly, drop your Canon in the trash and go buy an HP or Lexmark.
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