Negative Positive
Title: Not impressed
Review: The Hoover sidewinder I purchased was used for the carpeted steps in my home. On the first use, the rotating brush stopped working and the machine began to smoke. When I called Hoover unsatisfied, they refused to take the machine back and told me to go get it serviced. I did this, and on the second use I had the same problem. The suction was great, but the brush kept getting stuck. I had to manually get it rotating after vaccuming each step. I once again was told to get it serviced....the service man said that the belt was stretched out. I was shocked that after 2 uses it needed a new belt.I am so unhappy with this product and with customer service of Hoover. Obviously the machine is defective, and yet they won't refund my money or exchange the product.
Is the review positive or negative? 