Negative Positive
Title: Design flaw (corrected in new models) causes problem and free replacement parts offered.
Review: I had my previous Suncast hose reel cart that wintered outdoors in Virginia winters for more than 10 years with no problem - other than eventual old age. Based on that experience, I ordered this item thinking it could not be that bad despite the reviews.The item I received in August was broken by January. After reading some of the posts here, I contacted Suncast. The representative was very gracious in stating there was a design flaw in the intake tube that had been corrected and shipped the new parts to me, so brownie points for their handling of the issue.The rest of the cart seems very sturdy for what you pay. I am cautiously optimistic that this cart will now last the next ten years.If you live in the south, you probably would not have this problem.
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