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Title: Great product, but customer support sucks
Review: We are a multi-tivo house, but I'm not sure if we will buy another tivo in the future. Tivo has this new Tivo ToGo feature that should be great, but the rollout of the software is taking forever (multiple months). If you call customer service they cannot even tell you when the new software version will be downloaded to your Tivo, or where you are on the list.Tivo's software is great and I've never had any problems with their hardware, but if someone can come along with better customer service, I'd switch in a heartbeat.
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