Negative Positive
Title: After a year and half, the sound went out
Review: The television was purchased in January of 2008 for my grandma who was entering a memory care unit in a home. A year and half later, the sound no longer works which is annoying to anyone but is even harder on a person with dementia and Alzheimer's. It can not be returned as the store has a 90 day return policy and when I contacted Philips to see if they could be of help, their insulting response was: "If you have already visited the support site and require additional assistance, as your TV is out of warranty, please refer to your local Yellow Pages under 'Television Service and Repair'. A repair center will help determine the extent of your TV's repair needs.I will never buy a Philips product again because of the poor quality and even more for the poor customer service. For someone that receives $75 a month, I wonder how many months she will have to save up to have it repaired?
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