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Title: Had a defective product, no support from Hoover
Review: I bought this unit 2 years ago, used it once and only did a hallway.I went to use it the SECOND time and it imploded. The motor chewed up part of the plastic base, spit plastic all over my floor and that was the end. It clearly had some sort of manufacturing defect from the start.I just called Hoover Customer Service. They were not willing to do anything for me. I explained I will nto buy their product again and instead buy Bissel and the supervisor was OK with that.This is not a company I will do business with in the future. I was extremely polite and professional in dealing with them and they clearly do not care about retaining a Customer. I will spend my money elsewhere. The good news is that I still have a practically FULL bottle of cleaner.It did a good job the first time I used it so if you feel lucky, go for it. :)
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