Negative Positive
Title: HP deny knowledge of worldwide problem
Review: Yes, my printer failed in the way described in countless reviews. Two leds flashing, carriage stalled, no printing. In the USA H-P are replacing printers free of charge for the customer. However in the UK, H-P are denying any knowledge of this common problem (the ostrich approach to problems), and I was referred to extended warranty, who offered a refurbished printer at 25% more than I paid for the original item brand new (!) or a 15% off voucher for any H-P printer.I declined both as I would really like to steer clear of H-P, and I urge others to avoid HP if possible. Now I'm off to buy a decent printer.
Is the review positive or negative? 