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Title: Beware of hacks
Review: This work is poison for the minds of the statistically disadvantaged. It is a violation of the Theory of Variation and an embarrasment to the contributions of Dr. Shewhart and Dr. Deming. If the author had an understanding of the distinction between an enumerative and an analytical problem, and learned how to view the relationship between the voice of the process and the voice of the customer, he would refund everyone's money and apologize
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