Negative Positive
Title: One of my Worst Experiences
Review: I purchased the scanner new. After installation I could make 2 scans and then the scanner (or software) would lock up and my coputer could not find it. I sent emails to tech support and followed all their instructions and the result was always the same. They then sent an email saying to call tech support. I called (a toll call, not an 800 #) and it took 10 min b4 someone answered and said I needed to be xferred to the advanced consulting group. After being xferred I was on hold for 1 hour b4 I gave up. The only thing worse than this scanner is their custtomer support. It seems to me that support of a new purchase should have 800 service. I wouldn't recommend another Microtek product to my worst enemy!
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