Negative Positive
Title: Disappointing customer service and quality
Review: My husband ordered this for me as a Christmas present. I think he hoped his days of serving as a yarn holder would be over. Much to both of our disappointment, both wooden screws were missing from the package. This meant that the umbrella portion could not be secured at the proper height and the unit could not be clamped to a table. The only way to contact the seller is through Amazon, and I learned that no exchanges or replacement parts are available -- one must return the entire item and reorder. Well, in the week since our original order, the price went up! Not only do we have the inconvenience of having to return the original item back to Amazon, I have to pay extra for the item due to the seller's poor quality control!
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