Negative Positive
Title: Very poor customer sevice
Review: Watch out for these crooks at SmartPhoneTools. I purchased SmartPhoneTools for my Treo 600. 18 months later I upgraded to a Treo 650. I deleted all software off of the 600 and attempted to load to 650, it did not work (The tool package is tied to the ESN of the phone). I was told I had to buy another copy so I plunked down the second $20 and purchased a new copy. My Treo 650 failed and was replaced by Cingular with a new phone at the local Cingular store. As the ESN now changed, I went back to SmartPhoneTools.treobits.com and asked for replacement. They steadfastly refused and said I had to buy a new copy! Is this any way to run a business?
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