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Title: tech support for acronis true image 9.0
Review: first copy from amazon turned out to be defective and fortunately was replaced by amazon at no charge. unfortunately, until I realized this I had multiple contacts with acronis tech support, who were particularly unhelpful. When the same problem appeared with the replacement cd, the tech support emailed a simple fix in the registry and all went well. If you get a message when starting the newly installed program "can't find a valid serial number" and, therefore, will not start, contact the tech support and get the fix. I'll never understand why they didn't respond as well the first time.
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