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Title: Insightful, Useful, and Usable - The Best Usability Book
Review: This is a step-by-step quide with checklists, offering insight into every stage of usability testing. It should help any software development project produce more usable software (assuming the developers are willing to make changes based on the results of testing).As someone who has done research about usability, taught about usability to over 1000 practitioners, and developed usable systems (some more so than others) for 20 years, I am still impressed every time I open this book. I recommend it as the best practical book on developing usable software (although I also recommend other books, such as Nielsen's "Usablity Engineering" and Rubin's "Handbook of Usability Testing").
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