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Title: Visioneer 8820 scan quality and tech support fiasco
Review: Just like the other reviewer our 8820 worked fine the first few months then started getting very grey and grainy. We also have Windows ME although no one at Visioneer has yet suggested that may be the problem. Tech support never answers, forcing us to contact the "pay" tech support line. They told us once that the PC must have 85% performance or above for it to work, which led me to Dell since our performance was never above 82%. Dell want me to re-install the operating system. Visioneer gave me some stuff to edit in files and registry, which made no difference. We too are ready to buy a different scanner -- I would not recommend ANY Visioneer scanner due to their deplorable tech support.
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