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Title: Zune needs to learn from Apple
Review: I was excited to try something new...the zune. For the first few months it was great - then it just sucked. Customer service with Zune is ridiculous - I was on hold forever and then I was speaking to someone in India for over an hour - in which I could barely understand what the c/s person was saying. It was pretty funny when he asked me which country I was calling from - seriously? When the problem was identified (after an hour) he had to transfer me to someone who could take my information. After 20 minutes of being on hold - I was actually transfered to someone in the U.S. - who asked me one question and fixed my problem in under a minute. Really?? It is this type of c/s that pisses me off - my zune now lives in my junk drawer....Don't buy it...Buy an Ipod...
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