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Title: DOA and horrid customer support
Review: We are a small company with 6 employees and 4 workstations. We needed a hardware firewall and from the reviews this seemed like a good product. After 8 hours of trouble shooting with 3 different OS, the internet connection was still unreliable. This was a few days after getting the shipment. Finally we resorted to calling Netgear customer support. After a total of 1 hour on hold it was finally determined that A: the unit was malfunctioning and should be replaced. and B: we would have to pay for shipping in both directions and wait about two weeks to get a replacement. In this day and age that kind of customer support wears pretty thin. We opted to return for a refund and look at other brands.
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