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Title: Watch out
Review: I bought the "personal model H" in late 11/2010. It provided little heat so I thought it was defective and called them during the 60 day warranty period. Very polite service tech asked the appropriate questions, I answered, and they were to send a return authorization. I asked if I should upgrade to a bigger model even though the room I was trying to heat was small (about 275 square feet) and she said "No". Received the return auth. in about 10 days, returned it, got a new one in less than two weeks. The results, or lack thereof, were the same. Called them back again to return for refund or upgrade and the response was "sorry, you are more than 60 days from the original purchase date so neither option is available, does not matter that you just received this one.Now I have a $300 heater that raises a small room's temperature from 65 to 68 after running 3 hours!
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