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Title: worthless warranty
Review: One week after Christmas my teenage son broke the screen on his Zune, he really wasn't abusing it, but none the less it broke. My call to Microsoft's warranty center was very frustrating, the very polite gentleman who was clearly in a foreign country and spoke very poor english informed me that this type of problem is not covered by the warranty and the cost to repair was essentially the cost of a new Zune. He didn't have to see it, he didn't have to ask any questions it appeared he had a set answer for just about everything and the impression I got was no matter what the problem the warranty didn't cover it. I saw the way it broke and the screen on these is quite fragile so be very careful with it, Bill Gates can't afford to fix it.
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