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Title: Bad customer service
Review: I received the Baby Bjorn as a shower gift, we had registered for it. When our son was big enough to ride in it, I tried to put it on but the back strap had two left buckles instead of a left and a right. No problem, I thought, I'll call the customer service number on the box and they'll send me a new strap. When I called I spoke with a very rude and disinterested person who told me that I had to ship the thing back to them, pay for the shipping myself, and that it would take "a long time" to get the replacement. I asked him, "So, you sell a defective product and then the customer has to pay to ship it back to you for a replacement?" He told me that yes, that is Baby Bjorn's policy. By the way, we have a Snugli carrier that we borrowed from my sister-in-law, which we love, and it retails for about $50 less. We returned the Baby Bjorn and bought a Snugli with $$ left over.
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