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Title: For a small business owner not the average consumer...
Review: I purchased this book thinking that the author provided a voice to capture my thoughts when dealing with merchants. Why I ever doubted my ability to write my experience with a product or services, I do not know.I agree that this book provides a template. If you use a Wordprocessing software application it already comes with one.I would not recommed this as a purchase for the average consumer.This book is written more for the small business owner, who for example, is attempting to collect bad debts or negotiating for better pricing on business services.
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