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Title: didn't work for me - terrible customer support
Review: I had great expectations for this drive. I love the idea of using an ethernet attached drive, both from a performance perspective as well as the ability to easily share the drive.However, I was unable to get the included software to even find the drive. I plugged it into a hub and could see that the drive was on the network. However, nothing I did seemed to have any effect. I tried to use their knowledge base and pretty much tried everything listed.After a while, I simply put in a support request. They state that they will get back to you within 3 days. After 4 business days, with no action taken on the issue, I simply sent the drive back for a refund.
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