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Title: Missing Parts, Manufacturer Never Responds
Review: This item is great for small kitchens. I purchased because we wanted a place to hang some of our pots, etc. to give us some more room. I received this product in excellent packaging, however, some parts were missing. I contacted the manufacturer several times over 3 months and never received a response. The quality of what I did receive is great, after having to run to a local home improvement store to purchase the additional parts.Update 3/28/12: The missing parts were hooks to hang pans, etc. were not included so that makes this useless. I should not have to purchase parts separately. Since this review the paint started chipping as well. The company still does not respond. This is not good quality at all and I would not recommend this brand to anyone as this is a permanent fixture in your kitchen once you start bracing to your ceiling.
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