Negative Positive
Title: HP is now refusing to replace this printer
Review: This printer died on me last week in exactly the same way as has been widely reported here and other forums (such as fixyourownprinter.com). I contacted HP telephone support, mentioning that there were numerous reports on the Internet of them replacing this printer even though it was out of warranty. The telephone representative evaded acknowledging this, and tried very hard to sell me a new printer. I contacted online support. The online support representative at least did acknowledge that the reports of free replacements were true. But he said that this policy had been discontinued as of December 2005. When I asked why he said "Sorry, I don't have the details, as this is a decision of the higher ups." He tried to sell me a new printer too.
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