Negative Positive
Title: Poor customer service from Cisco
Review: The webpage doesn't clearly state the basic level gives little to no capabilities. The links on the purenetworks website for upgrading do not work and no direct contact information is available. When trying to register, key server was constantly down. Took 30 days for response to open ticket. Once the call was returned, the server "magically" started working. Also had to go through the same painful drill during the upgrade (at full purchase price since upgrade link doesn't work). After all that, software is not fully compatible with Windows 7; they stopped at VISTA. So it can't detect virus protection, etc. Lots of alerts that have to be turned off. Will not buy again. Disappointing from Cisco.
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