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Title: Okay product, Bad customer support
Review: I've had to call Dish from time to time. Every time I call it takes at least 20 minutes from start to finish. I was told today that a 13 minute hold time is good. After asking if there is a direct line to a human being because 13 minutes out of my workday was too much I was told "I'm surprised you didn't have to wait longer".
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