Negative Positive
Title: I got a bad one but purchased it at Home Depot
Review: I recently installed new pre and post filters as well as a new r/o membrane. After installation, I could not get any water. After calling the GE smart water support line it turned out that the r/o membrane (fx12m) that I had previously purchased at Home Depot was defective. I reinstalled the old one and the problem was solved. The GE support staff were very helpful and are shipping a replacement r/o membrane to me gratis.I have had the GE smartwater reverse osmosis system since about 2006 with no leaks and virtually no problems. It's a great system that produces fantastic water. Based on some reviews I found online I was afraid that customer support would be lacking but nothing could be further from the truth. If you call the Smartwater support divison you will get great technical help. GE stands behind their products.
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