Negative Positive
Title: shipment was delayed
Review: They didn't have the item when I ordered so they sent an equivalent item. It took them over a week to send the item even when it appeared in stock and shipping within a day or two. I never got any kind of confirmation, whether email or phone. If I hadn't called (2 times) I only would have learnt of the replacement (and date of shipment) when I received it. Fortunately, I was OK with the change and delay wasn't a problem. Pro: the item arrived promplty after it was shipped and costumer service reps were courteous. Con: despite good intentions, their process doesn't seem to be running smoothly (and return policy seem difficult). I would use them again because of price and quality, but although people are OK, service needs to be improved.
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