Negative Positive
Title: Some Good Points, But Not Many
Review: This book by Harvard Business School contains some good points on how to deal with difficult people--or rather employees since this book is focused on the workplace environment only. It contains some decent information on how to manage conflict in the workplace. What the book lacks is a step-by-step approach on conflict resolution or dealing with difficult people. It is an unfocused collection of paragraphs that have little cohesion together. What I wanted from this book was an easy to follow guide toward dealing with difficult people, but after reading the book, I didn't really learn much about how to do it.
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