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Title: MICROSOFT - TERRIBLE SUPPORT
Review: I made a terrible mistake in purchasing this upgrade. Having spent a total of 14 hours on phone with Microsoft Technical Support they were unable to get my PC to accept the upgrade. Microsoft grudgingly admitted they have a lot of glitches with Office 2003 and they plan to ship a revision on February, 28 2004. Meantime, Microsoft refused to issue a refund or offer any type of amicable solution. My battle with the 6,000 lb gorilla continues.
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