Negative Positive
Title: Good Product but don't bother with support
Review: I purchased after talking to NTI's presale phone number checking to see if it would work with my system. I a precaution, I also obtain new hardware that specifically matched there hardware list. The Back NOW! didn't not function on 4 different machine. Me and another administor called there help desk with no luck. The service person told us to reinstall(which didn't work) and blamed the use of third party utilities. Even though we repeatedly told the person none were used and the installion was a fresh clean installion, he refused any further support. The person finally stated no solution since the reinstall did not work. Later I tried on a machine at my home and it work like a chanp with absolutely no problems. It created a bootable cd-r with disk image in no time.
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