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Title: No customer support at all
Review: I purchased a pair of this a while back and subsequently one of the plastic tips fell off. When I called phillips, they said they didn't have replacement parts for it, and that I would have to offer a receipt in order to claim a whole new replacement set. I hate companies that make products without replacement parts, and I won't be buying anything more from them.The earbuds themselves featured a rather unwieldy design and a neglible volume control. There's no real way to wind up the cord without getting it tangled, and the sound quality was so-so.Addendum: I have since found out that you can order replacement parts from another site on the web, unafiliated with Phillips, or even on Amazon, if you look up double flange replacement tips.
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