Negative Positive
Title: Warning: Support is difficult to get & rebate program is a scam
Review: I bought PC-cillin antivirus, and when there was a problem with it being incompatible with my system, I got no response from their email support, or their phone support (usual endless menu with an option for phone message at the end).Worse, their rebate competitive program is functionally a scam. I sent in all the materials and never got the rebate. When I called up about it, they castigated me for not sending in the UPC code and the page from competitor's manual (I did send both, but they lost it).I will never buy another product from this company.The program iself, once the installation bugs are worked out (Norton Internet Security helped me solve the problem! Trend Micro never gave any help, although requested to) seems pretty generic. I can't really tell how good it is, because maybe it's not doing anything, and I'm just lucky in avoiding viruses.
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