Negative Positive
Title: Did not work; Non existent customer service
Review: We tried to transfer just files (not programs or settings) 4 separate times; twice our computers locked up; twice we received a message advising the transfer had taken place; it hadn't. The second time we received the message it came up after only 5 minutes! We followed the directions at the website and faxed a refund request form to the manufacturer twice; we also e-mailed them twice. NO REPLY! Their website has a line that says:Our Mantra:OUR CUSTOMERS ARE THE MOST IMPORTANT PEOPLE IN THE WORLD TO USThat's an out and out lie. I think they need to exchange the word, "people" with "suckers".If this product works for you, wonderful. If it doesn't, don't expect any help from the manufacturer.
Is the review positive or negative? 