Negative Positive
Title: Underwhelming Customer Support
Review: I purchased another VisionTek video card (model 5564) just 8 months ago, and I have to say that I'm not terribly pleased with the company's committment to customers. When I installed Microsoft Flight Simulator, it wouldn't detect my video card; so like any well-trained consumer, I went to VisionTek's site to download the latest drivers. But lo and behold! VisionTek's site offers no drivers or support for any model prior to the 9100, when they switched from Nvidia chips to ATI chips. The support that _is_ available is sketchy at best--two FAQs and a forum, where strangely, there's no place to post questions on any earlier product either. When I wrote their customer service organization for help, the advice I received was a one-line response suggesting I update the drivers. Thanks, VisionTek. Before you purchase this, or any, VisionTek product, make sure you check their website and find out more about their ongoing support.
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