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Title: no customer support
Review: My Rabbit failed after about a month. It no longer engaged the retractor mechanism. I sent it back asking for a repair or replacement. A month later I wrote Metrokane asking for the status of my unit. I also have a Houdini opener.After failing to hear from them in over a month, I sent an E mail. I got no reply to that and sent yet another inquiry. Still no reply and no opener. Very bad (non existent) customer service.
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