Negative Positive
Title: Lamp went out on 4th day of ownership; terrible warranty
Review: On the fourth day of owning this TV, the lamp went out completely!! After talking to consumer relations, we found out that even though they will send you a replacement lamp, you (the customer) is responsible for replacing the lamp; they do not send out their service people to do it even while under warranty. Furthermore, after calling in to open a case, they give you a confirmation number and you have to write this number on your receipt (proof of purchase) and fax it to them before they will send the part out. What a HASSLE, not to mention the poor quality of the TV's lamp to go out on the FOURTH day of ownership.
Is the review positive or negative? 