Negative Positive
Title: Defective out of the box; poor support
Review: Right out of the box the remote failed. It was supposed to include a CD, but the CD was missing. The firmware failed to update from both a Mac and a PC. Online support was useless, and when I called tech support, the non-English speaking tech didn't even ask me what model I had or what the problem was, but started asking questions about what my TV and DVD models were. Once they heard that the firmware couldn't be upgraded, they queued me up to level 2 support, at which point the call was disconnected. Three (*three*) days later, I received an email with a 10-step procedure (honestly, 10 steps) for how to reset the firmware. At that point I boxed it up and sent it back.
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