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Title: Decent performance with one caveat, brutal technical support
Review: The setup was quite easy, and voice quality is decent. However, I can only place outgoing calls; calls to "my" number are routed to someone else. I won't fault Vonage for the technical problem itself. However, the response of their technical support is unacceptable; each of the four times that I have called, I have been told that they would look into it and get back to me by email. They have never done so. If you're considering Vonage, look online at the experiences of other users; I don't think that my experience is uncommon.UPDATE (Feb. 17, 2008): Shortly after my original review, and after another phone call, this problem was resolved by technical support by switching me to another number. Subsequently, I have not had to think about my phone line except when paying the bills, which is exactly what most customers want.
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