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Title: Remote is Great - Support is Awful
Review: I can't add more about how wonderful the Harmony 880 is as a remote. I can however mention Logitech's abysmal customer service. My 7 month old Harmony got a cracked LCD (not sure how, I grabbed it from the cradle one morning and it was messed up). After contacting Logitech, they told me that they don't do repairs, but would sell me a new remote for 50% off their list price (which is $250) - plus shipping. Which net's out to the same price I'd pay here at Amazon (within 4 dollars). I found that pretty snarky. I'd have gladly paid for a repair if they don't think it's a defective LCD, but to tell me I just need to buy a new one was a little cavalier. It's not like $137 remotes should be disposable.
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