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Title: Substandard product from a technically challenged company.
Review: This substandard product has such weak wire connectors that they both broke the very first night my daughter used it and she is a tiny little 6 year old. After much frustration I realized that the company doesn't show the wire connectors to the sensor because THEY BREAK.According to the company's customer service department, if I wanted a replacement, I had to pay a 25% restocking fee and $20 shipping. HIGHWAY ROBBERY. I was hoping my replacement would work, but alas... the wires broke again. I even used tape to keep them in position but no luck. It's worse than one can expect. The mats are useless. I can't believe they still use telephone plugs which break in days. MALEM YOUR TECHNOLOGY SUCKS. The only thing it is good at is giving families less hope that their angel can get cured.I have never been this angry on a company or product. Nothing is right here. Neither the product nor the customer service. DON'T BUY THE MALEM MAT.
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