Negative Positive
Title: BEWARE OF PRESTO CUSTOMER SERVICE
Review: I CHOSE THIS COFFEE MAKER AFTER READING REVIEWS ON MANY DIFFERENT BRANDS. I THOUGHT THE POSITIVE REVIEWS AND THE REASONABLE PRICE MADE THIS THE POT FOR US. HOWEVER I WAS WRONG. AFTER USING THIS POT TWICE IT QUIT WORKING. I CONTACTED PRESTO CUSTOMER SERVICE AND WAS TOLD TO RETURN (AT MY EXPENSE) THE COFFEEMAKER. AFTER ABOUT 1 WEEK AND NO WORD I E-MAILED AND ASKED FOR VERIFICATION THAT IT HAD BEEN RECIEVED AND WHEN TO EXPECT A NEW ONE. I AM BEING TOLD THAT IT MAY BE 2 TO 3 WEEKS BEFORE THEY WILL HAVE THE PAPERWORK TO EVEN KNOW IF THEY HAVE THE POT AND MAYBE WEEKS BEFORE A REPLACEMENT WILL BE SENT. LONG STORY SHORT--I AM GOING TO WAL MART AND BUY A GE PERCOLATOR BEFORE I WAIT A MONTH FOR THIS ONE. AT LEAST IF IT DOESN'T WORK I CAN RETURN IT AND I WONT' HAVE TO DEAL WITH A CUSTOMER SERVICE DEPT. THAT HAS NOTHING TO DO WITH CUSTOMER SERVICE.
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