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Title: Customer service not great
Review: I bought this for my 75 year old broter in law to help him clear his small driveway. It seems to work okay but it came with a key in the keyhole that we can't seem to remove. I e-mailed the company and they said that sometimes it's a little tight and to just pull on it. We tried and tried but couldn't remove it. I e-mailed again and they said again that sometimes its tight. Well it's not just "tight" it's welded in there. It works so we're not going to the trouble and expense of returning it. We don't want to break the key so we just leave it in there. Luckily there are no small children around. The machine seems to work okay - like others have said it shoots snow better when it's straight ahead. For the small area that he has, it's great.
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