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Title: The worst customer service!
Review: I realize that nothing is perfect. For $60 I don't expect RTX to be an Industrial tool. I did however expected it to work longer than 15 minutes! After the second use, the chuck lock failed and I had to use a small screw driver to unlock the chuck. After the 5th use, the speed controller failed. It started to hiccup while working. The sixth time I went to use the tool, it seized and smoke came out of it! Total life of this unit was about 15 minutes. I bought it more than 60 days ago so the retailer will not exchange it. I have written to Black and Decker through their web site several times. I have not heard anything from them. I realize, I may have a lemon. Not having any information from the manufacturer is the worst part. I am buying a second one now. This time I am going with Dremel. Lemon or no lemon, I am very dissatisfied with the customer service at Black and Decker.
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