Negative Positive
Title: Lousy Support from T-Mobile
Review: I love working with the Blackberry. However, try a service other than T-Mobile. On a recent trip to Europe, the unit malfunctioned and I was forced to purchase services ordinarily paid for with T-Mobile. Upon my return to the US, the only compensation provided by T-Mobile was a replacement unit. I had to fight with five different support reps to get $15 in express shipping and $20 credit to my account for outage and $35 in minutes. $70 compensation for over $200 expenses and the inconvenience of missed appointments due to phone outage. Proves to me that T-Mobile does not stand behind its service.
Is the review positive or negative? 