Negative Positive
Title: D for product, A for customer service
Review: While I WAS refunded my money (including the S&H;), I still feel obligated to leave this review for potential customers:As other reviews have touched upon, while the bowl and whisks are authentic/metal and actually quite nice, this mixer is actually silver-painted plastic and does feel very cheap. Also, though I purchased this blender NEW, it arrived broken.On the positive side, however, the seller gave me a full refund including the massive shipping fee. Any company these days that will return an item without making a customer jump through hoops (if they allow the return at all) is worth noting.Verdict: D for product, A for customer service
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