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Title: Fustrating Customer Service
Review: Once set up the radio is great but getting there is the problem. I did not find any clear explanation on how to set up the radio or what I needed. The antennas do not plug directly into the unit but into the dock so you need to purchase a car or home kit which amazingly was not available in the four different stores I walked into (yayy Amazon had it), it is difficult to get a signal from the house etc... I had to call customer service seven or eight times and was met with an uncooperative computer, operators who were not knowledgeable of helpful in any way and I was put on hold and hung up on repeatedly. I had to buy additional parts to reduce the volume and control the background hum from the radio which I discovered by talking to other Sirius customers not tech support.
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