Negative Positive
Title: HP Twinpack 97
Review: Didn't receive what I ordered. I ordered a twinpack in a box which was listed in ad with the photo. However, I received two separate cartridges and invoice was changed by vendor to meet what they sent out, NOT what I ordered. The cartridges and invoice list numbers that match refurnished cartridges. Called their customer service and asked for them to send me shipping labels so that I could return cartridges with a cost to me. I never received the labels. Customer service representative was rude and challenged me on what I thought I ordered. I knew what I ordered becaused I saved both hard and soft copies of the ad.
Is the review positive or negative? 