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Title: Good product, so-so company
Review: Love the suitcase. It swivels and swirls just like the suitcases I've been buying for years from Japan and the Australia. While the people at the company answered my emails as well as the phone when I called, I don't think I will ever order from them again. The item arrived one month after the initial delivery date. Free shipping was promoted, but I still had to pay for shipping. It was still cheaper than anything I can find here at home, but I was annoyed by the misrepresentation. Still they were courteous, if not apologetic. If you live on the mainland, I expect you'll have better luck.
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