Negative Positive
Title: Poor Customer Service
Review: The unit I received from Amazon had a defective Xenon light. After only 5 minutes on the phone, a tech support individual agreed it was defective and gave me a return authorization number and shipping instructions.I shipped the unit to Innova Electronics, Fountain Valley, CA on 8/1/2011. As of 8/26/2011 I'm still waiting for a replacement. The response to my email request for shipper and tracking information was, "We use FedEx." Period.I found out on my own that this item is back ordered on their web site. I don't mind waiting but would appreciate some customer service. My gut feeling is that I'm out of luck on this purchase.I'm sure this item is a treat to use. So long as it's not defective.Update: 9/10/2011. After 41 days, I received a replacement unit. Best of all, it works! I tested it on my 1967 VW bus with stock 1/4" (6.35mm) plug wires and it worked fine.
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