Negative Positive
Title: No Customer support after sale
Review: After about 8 months my unit failed, I have been ignored twice via e-mails to Cyberpower, and today was just hung-up on twice after tying to reach tech support and warranty departments. The only person I spoke to was during the call for warranty work, and that was an operator to switch me to the department after being on hold for 1-2 minutes, click- goodbye.The second call to tech support via the phone keypad was disconnected after a message to contact via e-mail.Beware they do not want to talk to you once you have purchased the item. go with any other UPS provider!
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