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Title: mediocre product horrible service
Review: We purchased Titan heater a little over a year ago it worked ok most of the time even though we had to call technician a few times. Few days ago it broke and real problems stated. The manufacturer, Niagara Industries told us that the 10 year warranty only covers leaks "if it just stop heating(!)what else it's for it is not covered, I agree to pay now they supposedly don't do service calls, you suppose to disassemble and bring/mail the unit to them yourself and then put it back on. Why the there are then certified installers when you buy the unit? We tried to call the original installer/distributor company, AVB to take care of the process, not for free(!) and I have never seen such a rude and obnoxious business. We end up hiring an independent electrician to take care of the disconnecting. Will see how the actual fixing will go. All the time our family with two small kids was without hot water.
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