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Title: Useful product but zero support
Review: I used this product with no problems for a couple oil changesand it was convenient and clean. But then the flexible tubegot a little worn and the flexible plastic sheathing thatcovers the spring steel tube developed several cracks.With the cracks the tube cannot hold a vacuum renderingthe product totally worthless. None of the resellers havea clue about replacement tubes, and Pela themselves aretotally unreachable. Three times in the last year I've gottenzero response to email inquiries and the last email simply bounced.I'd like to recommend this product but can't.If you're going to buy a Pela extractor then get the one withthe hard plastic tubing rather than the more flexible plasticcovered spring steel tubing. The latter will eventually crackand then it's done.
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