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Title: Horrible Quality and Customer Service
Review: This pan arrived with a defect and I contacted customer support (unfortunately, I did not use the pan within the Amazon return period).After several unanswered emails to the customer service email address at the Berndes site, I contacted them by phone and they said they would send a part that I was to use to repair the pan. Bad enough that it wasn't immediately replaced, but I never received the part.Most people expect higher-end cookware with a "lifetime guarantee" to have decent customer service, or some semblance thereof, but none exists here.My first and last Berndes purchase was a complete waste of time and money.
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