Negative Positive
Title: Cheap flimsy handle! Poor customer service!
Review: I did love my shark too, it picked up fresh rice and veggies that my kids spilled and edge cleaned like a charm on my hardwood floor. Today, after having it for only a couple of months, the handle broke right off during normal use! The plastic is cheap and just snapped right off in my hand. I have weak wrists and chronic pain, so believe me, I shouldn't have been able to do that if I tried! I called their phone number, which had a message to call another number. I tried that one and the message said it would be a 10-20 minute wait. I called back later, got the same message, but decided to stick it out. The rep that came on the phone said it would cost $8 to replace the handle! I can't believe it only has a 30 day warranty and that the company won't stand behind an obvious defect.
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