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Title: Release of this software is inexcusable
Review: After struggling with this scanner for over a year I finally replaced it with the scanjet 5590 which does everything that the 5550 was supposed to do. Physically the two scanners are identical on the feature set and form factor down to the buttons and hinges. The difference is that the 5590 comes with HP director software version 2.5. The 5550 uses version 2.0. The HP scanning software 2.0 does not load completely on windows 2000 precluding access to adjustments in scanning settings and changes in the default settings. Getting it to work at all took hours and each scan had to be have settings individually set up for an office trying to automate record keeping. What a waste of time and money. HP should give a full refund or replacement for every one of these they foisted on unwitting customers.
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