Negative Positive
Title: Too Much $$$ for such Short Service!
Review: We were searching for an automatic litter box and found the PURRFORMA PLUS (hooded) claimed to do the job. It was more expensive than the others but offered the hood, liners, etc. It PURRFORMED well for about 9 months befor it began to act up. After one year we were cleaning it out ourselves because the sensor and/or motor (we are not sure) is not moving the grates. I called the company (PETMATE) several times and after all the diagnoses, they stated that it sounded like the mother had gotten wet. I said how could that be when the lid is covering the product? Then I asked if there were parts we could buy since the warranty had expired. The representative told me no and there were no plans to have any available. I think this is unfortunate that a company doesn't offer to repair (at a cost)products that are not under warranty or at least sell the parts. There are too many complaints on this one...don't buy it unless you want it for looks.
Is the review positive or negative? 