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Title: Miserable customer service experience
Review: This is the only less than pleasant experience that I've ever had with Amazon. This item was shipped without installation hardware, although the 16" bar in the same order was complete; furthermore, the shipping paper work included in the package was for a totally different order, placed by someone else at a different address. I sent an email to customer service and received a reply from someone in India whose command of English is apparently borderline. He totally misunderstood the situation (in three different ways!) and I just decided to forget about it and mark it up to experience. Incidentally, if he/she had done the logical thing I would have been sent the needed hardware, but, as the confusion even involved thinking the problem was with the wrong item the solution would have been useless.
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