Negative Positive
Title: Terrible Costume, Terrible Customer Service
Review: Ordered this costume for my 9 year old son. When he tried it on, the fabric is very cheap, the shoulders didn't inflate and didn't stay in place, the head was tight and hot. Ended up needing to get him a different costume. When I tried to return the costume, I had to "apply" for a return. I filled out the electronic "return" request and was DENIED. The company would not let me return it because "for an item to be eligible for a return, all parts must still be in their original, factory sealed packages and unused. The inflatable shoulders.were opened and used. Due to sanitary reasons, we are unable to issue you a Return Authorization number". Terrible customer service. First they make a bad product - you try it on and find out it's a piece of crap - then you can't return it because you have tried it on. Do NOT waste your money on this costume.
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