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Title: Not a practical handbook for workplace situations.
Review: This book had been required reading a vocational course that covered workplace communication. It didn't cover one important aspect (or *the* most important aspect): handling organisational politics. For example, it's impossible to be "genuine" in an organisation full of employees jockeying for postion and power. Unless you're at a level where your Company's implied message is that it's not your place to be aware of its machinations.Of course, not tutoring the reader on such things is a political move in itself. Bosses won't look kindly upon a training institution that recommends books that enlightens their workers too much.
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