Negative Positive
Title: Had some trouble, but everything was taken care of quickly and courteously
Review: In no way does this rating reflect the show or Amazon itself.I bought the DVDs from Amazon through Great Alexander. When I received the DVDs the packaging was all bent up. I don't know if the packaging was like this already or if it occurred in the shipping process, (but the packaging on my other Doctor Who DVDs I have bought from Amazon before were in great condition when I received them). Upon further inspection, 5 of the 6 discs had major typos of the episode titles. The proof of purchase was also missing from the packaging. The video quality itself was perfect, but it turns out that in a fluke thing, I got a bootlegged copy of the series. Great Alexander customer service then contacted me and said they would send me a brand new copy of the series, which I received the next day. I am very impressed with the company's customer service. They fixed the problem quickly and efficiently and I am pleased with the results.
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