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Title: Poor customer service - Don't buy DeLonghi products
Review: Purchased top of line model for convection oven ($165 3 years ago). Heater elements broke and DeLonghi no longer carries repair parts. Spoke with customer service manager who promised to replace unit in kind because I could not get replacement parts. They ended up replacing my expensive convection oven with a $79 toaster oven. I wouldn't spend the money on a DeLonghi product again.
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