Negative Positive
Title: One bad unit
Review: I bought this product after reading the largely positive reviews here on Amazon. I guess I got one of the units that quality assurance missed.I shredded one full basket without problems. I was impressed with the speed of the unit and pleased that while the basket is relatively small, the cross shredding process allows denser packing of paper than the older unit I was replacing. I was careful not to exceed the 10 sheet limit, I did not try to shred any credit cards or CD's, and I removed all staples before shredding.As the red light lit, indicating the second basket was full, I heard a loud noise followed by a high-pitched whine. A call to tech support verified that the drive gears has stripped. I was advised to return the unit to Amazon to avoid a shipping charge to the factory in California. I got through to tech support with no wait and the person I talked to was knowledgeable and spoke colloquial english. I mailed the unit back today.
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