Negative Positive
Title: Terrible customer service on return of poor quality item
Review: This item is very poor quality - it looks like it was made in the 70's. The plastic casing and switches are clearly sub-par for an electronic device, the velcro has safety pins on it to secure the alarm to a bed, and on top of that it did not even work at all! When we asked for a refund, they decided to replace it instead. When we refused delivery on the replacement item, they charged us a 25% restocking fee. The customer service rep was rude and flat-out lied to me about her conversation with my husband. All in all a terrible experience. Do not order this item and especially not from this company!Update: we received a full refund including the restocking fee, but we had to go through the Amazon claims process to get it...
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