Negative Positive
Title: Warranty service is an absolute joke.
Review: The remote is a pretty good device when it works, but mine broke during the warranty period. What should have been a small problem has turned into a nightmare of dealing with their so-called warranty department. You can spend an hour on the phone with some bozo thinking you're getting the repair you've requested effected, but instead you get an email directing you to go back to square one. So, you start all over, spending still another hour on the phone with some other bozo thinking you're getting the repair you've requested effected. Then, you get another email directing you to go back to square one. Get the picture? In other words, if the remote breaks, you're SOL. I'll never buy another Harmony or Logitech product - they simply do not have customer service, nor a warranty that is honored in a practical manner.
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