Negative Positive
Title: poor support for Windows XP Professional
Review: Microtek's web site claims that this will work with Windows XP. I had to e-mail their sales staff to ask a technical support question ("how do you get this to work?") and they just said "it will work with USB". Wrong. I've removed and reinstalled the driver that "works with Windows XP" many times. They need to update their drivers for Windows XP. If you install the drivers as administrator, only administrators (not regular users) can scan images. If more than one user is logged in, the scanner programs will hang. A lot of trial and error and unplugging/plugging USB cables to get this to work. The only positive thing I can say is that on occasions in the past when I have been able to configure it successfully, the scan quality was good.
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