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Title: OK Product - Horrible Warranty and Customer Service
Review: The product...Good: OLED and good sound quality.Bad: The touch pad is overly sensitive, horrible menu design. Player died after 6 months.The company...Good: Not much.Bad: Horrible warranty, "could care less" customer service.Don't be fooled. The warranty period is NINETY (90) DAYS!!! After 90 days you have to pay a "diagnostic & handling fee" which is "at least $25" (Creative Lab's words, not mine) regardless of the reason for putting in a warranty claim.Many other players have a ONE YEAR PARTS & LABOR warranty, anything breaks and they fix / replace the unit at NO COST.Avoid the Creative Labs "could care less" attitude & expense and go with the more reliable and better customer service available from Apple / iPod.
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