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Title: The customer service never gets back to you...
Review: These earbuds lasted only about 7 months before the wires started separating and one earbud lost sound. Jlab says they have a one-year warranty on their products, but what good does a one-year warranty do if they never get back to you? I left about 3 voicemails and emailed 3 times explaining that their product had failed within one year of purchase, and they never got back to me. Funny how no one ever picked up the phone when I called too - always went to voicemail. Don't buy from Jlab.
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