Negative Positive
Title: Pen Dead on Arrival; Worse Customer Service
Review: Software loaded OK, but scanner pen failed to be recognized by the software on all of the five USB ports on my emac and ibook.So I called customer service and spoke to some guy named "Jessie." I told him about the scanner pen, he asked for the pen batch#, and said, well, you can return it to Amazon or I can send you a new pen. I'm a patient guy, I wanted to give the product a fair shot, so I asked for a new one. It never arrived, and I even called three weeks later and some other guy said, oh yeah, that pen will arrive today. It never arrived. Nothing like customer service types who will lie in order to get you off the phone.The only good news here is that Amazon accepted my return and gave me a full refund. So if only IRIS could emulate Amazon's customer service philosophy, maybe they'd sell a few more pens, instead of antagonizing once interested customers.Maybe I'll try the C-Pen next.
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