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Title: Problems Since We First Got the Scanner
Review: We have had many problems with this scanner. Please be aware that they do NOT have a toll-free phone number, and when we called their "technicians", we had to pay the long distance phone bill. Not to mention that the "technicians" told us that they didn't know what was wrong, but we still have to pay a 30 min. phone bill. Plus, if we want to get it repaired, the product must be shipped to California and THEY WILL NOT PAY SHIPPING. Also, in order to get the light bulb replaced, you have to send the scanner to California. The product does not allow you to replace the light bulb yourself. We will never own another Microtek scanner.
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