Negative Positive
Title: Impossible to service, especially under new owner DeLonghi.
Review: I LOVED my Kenwood mixer, but after 5 years of very light use it appeared to simply "die" in the middle of a batch of cookies. The reset button didn't restore anything. When I inquired with a local servicer, I was told that NO PARTS can be obtained in the states, and that this difficulty worsened after DeLonghi's purchase of the manufacturer. I had terrible difficulty myself trying to get through to DeLonghi for servicing information. Fortunately, wiggling a loose wire resurrected the machine and made my husband a hero... until the mixer truly dies. This is a WONDERFUL machine, but FAR, FAR too expensive to market without the prospect of feasible servicing... or without a much longer warranty period! I will greatly hesitate to replace it with another.
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