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Title: WORST CUSTOMER SERVICE
Review: We got the arms reach for our newborn twins and though it was tough to put together - sticky and unclear - we persevered and it was fine as a co sleeper - HOWEVER when we moved the twins to their cribs and wanted to change it to a pack and play our troubles began. It would not lock into place and was unsafe. I called the arms reach customer service 5 times and have not heard back. You cannot actually reach someone. Instead, they force you to leave a message and then do not return the phone call. I am left with a useless $200 item that is unsafe for my children. Get a real Pack and Play with the bassinet option. Other parents told me to do so and I wish I had listened.
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