Negative Positive
Title: Subpar sound, bad customer service
Review: The TV itself is not terrible -- the picture is ok, but the sound is definitely subpar, as noted by others. Often it is difficult to understand soft dialogue from the TV speakers. Where I would warn others is Philips customer service; if anything goes wrong with the TV, I wouldn't count on getting any response from Philips. I had an issue with the CableCARD reader, and all I got was misinformation and delay tactics from customer service. I upgraded the software, and got the cable company to come out 3 times for various tests all demanded by Philips, after which they assured me they would fix or replace the set. After 4 months, they finally admitted they weren't going to fix the problem. "You bought the TV, so it's your problem not ours" was basically their answer. Short of taking them to court, and it isn't worth that hassle, I really have no way of getting them to honor their warranty. I'm sure Philips is well aware of that fact.
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