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Title: An Experiences User
Review: I am a very experienced user of Innova. Innova is I guess you can say is the parent company of Ultrex which is a line of nonstick cookware.Innova is not know for quality and this product is no different. There is a 25 year warranty on the Ultrex, I had mine for 6 years and the nonstick coating is off. You can return the product for another but yes, you have to pay for the shipping and if your pot is oversized, you have to pay UPS or whomever to make you a box and thats another charge.The customer service is not world class. I had to wait almost 3 months for a replacement. The workmanship is horrible, the product is made in China, however, I've had other things made in China that were of great quality, so I don't know what is up with Innova.I suggest that if you find a product made by Innova, avoid it! Save yourself the aggrevation! This product doesn't deserve 1 star.
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