Negative Positive
Title: DOA, but supplier first-rate
Review: Item arrived in timely manner, but did not work. Contacted the supplier (BIC Superstores), and they promptly sent a replacement--did not require me to return the defective item. Unfortunately, the replacement didn't work either. However, I DO NOT FAULT BIC for this; most likely they got a bad batch from their wholesaler. (I am familiar with this item as I've had one for a number of years, and my old one finally gave up the ghost.) Anyway, item was a dud; but, I feel that BIC is a stand-up supplier.
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