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Title: First impression has failed
Review: This is our first ever Plantronics wireless earpiece. I bought this in April 6, 2009 from Amazon.com as a gift to my wife for Mother's Day. When we open, charge for three hours and try to pair it for the first time, the light does not open up to go on pairing mode. I have called customer service and they walked me through a couple of troubleshooting steps to conclude that it is a defective unit. I need to send it back to Plantronics and they will ship me back a replacement. I will update this review upon receipt of replacement unit and confirm that it works.This sucks!
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