Negative Positive
Title: Very poor service and support department
Review: Do not count on support or replacement. My remote control unit quit working after the first month. The remote control unit is necessary to access any features but basic play using buttons on the front of the player. I have been waiting for 3 months for a replacement remote control and am told month after month that they are on backorder. Service told me that there are no numbers to enter on another multi-purpose remote unit that you can buy(or enter on your cable box remote) and only the remote control from Apex will work with the ADV-3800. Apex refuses to accept return of the entire unit for replacement. The 90 day warranty has long since expired and I remain without full use of the unit, apparently indefinitely. I will not buy anything else from Apex Digital, Inc. since they they do not provide acceptable sevice and support to their customers.
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