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Title: Outstanding, practical advice
Review: I've had the benefit and pleasure of being taught both individually and in team forum by Dave and Arky Ciancutti from the Learning Center in San Anselmo. Arky's book is a great compliment to the in-person sessions and an excellent standalone pice of work. Sound, practical advice on how to develop and sustain personal and business relationships. I won't go as far as to say this changed my life -- but that's not far from the truth. This is a very readable book, with checklists, advice, key points all presented very clearly. Read cover to cover or use as a reference when your technique needs brushing up. Arky clearly explains why things happen and why we do what we do. Armed with those data we're much better prepared to make a change for the better.
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