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Title: Manufacturing defects - should this be recalled?
Review: Despite all the negative reviews I purchased this product as I read some positive reviews on specialized magazines. At least with my Sony VAIO TXN27N the product just does not work as the screen has a strong magenta cast after calibration. It seems to be a manufacturer problem as PANTONE has a well defined and expedited process in his web site as part of the Q&A; for this product, to receive back the failing unit and ship a new one.. I think they have serious manufacturing issues and decided to handle this case by case rather than a product recall which is a shame for a company with such a good reputation as PANTONE. I sent the info to PANTONE 2 hrs after receiving my product, 2 business days went by and I have yet to receive an answer (to be fair they promise 2-3 biz days) I will re-post once I receive the replacement unit.Save your money and look for something else, or gamble and see if you get a working unit at first attempt.
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