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Title: Poor documentation then broke
Review: The documentation that comes with this device does not explain correctly how to make it work. I tried calling support but gave up after being on hold for 20 minutes. E-mail support answered my first problem (software wouldn't install, answer was turn off firewall) in 24 hours. Once that was fixed I had another problem that was also answered (nothing would print, answer was to add as TCPIP port) in 24 hours. Why this information is not in the documentation is beyond me. I couldn't find it on their website either.4 months after purchase, the thing is dead. No lights (although power supply still works). I'll never buy another product from this company.
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