Negative Positive
Title: Hughesnet (Direcway) Satellite customers BEWARE!
Review: If you use either the DW6000 or DW7000 satellite modems and don't have a land-line telephone, DO NOT BUY TIVO! Despite what their website advertises, tivo series 2 DVRs cannot get programming updates over satellite internet. Tivo blames Hughesnet, and vice-versa. Tivo Customer Support is so bad I would put it in the same category with direcway/hughesnet. Calling is a waste of your time. They do not care. Tivo wouldn't offer me a refund after advanced technical support promised to extend my warranty until their engineering dept could provided an upcoming patch. When the patch failed to fix anything, they told me to change my Internet provider(like I could if I wanted to) or that I was simply out of luck. They offered to cancel my tivo service, but no refund. Amazing ineptitude.When DVRs work they are really cool. But buyer beware. There must be better DVRs out there. I sure hope so....
Is the review positive or negative? 