Negative Positive
Title: bad warranty
Review: I purchased this iron from you in January 2011. Two weeks ago, the iron has lost all it's capabilities. It doesn't heat, it leaks water, the handle sensor doesn't work - in fact there is absolutely nothing that works.I called your contact number to find out if I could get a replacement - as the system idea is great! I was told that you don't refund after 30 days. I didn't want a refund -I wanted a replacement. I was told to contact the manufacturer.Upon contacting the manufacturer, I was told that you were not a dealer that they sold to therefore if I wanted to get the iron fixed it would be for a fee! There is a year warranty on the iron - I'm well within that time frame. They told me to re-contact the seller.All I know is that I purchased an item from you that has a warranty, they don't recognize you as a dealer and they won't honor their warranty.Oliso TG-1000 Steam Iron Auto-Lift System with Stainless Steel Soleplate
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