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Title: Heater broke after two months - company doesn't answer phone
Review: I bought this product new. At the time noticed that many "reconditioned models" was also being advertised for a reduced price (a clue that there is something wrong). Now I know why. After two months the heater stopped working. The warm-up just stayed on, but nothing happened. I called the company 1-866-BREVILLE. They put me on hold and a recording told me to leave my number. After a whole day of trying I realized there is no one home. In any event I took it back to Bed-Bath and Beyond and they gave me my money back (lucky me).Bottom line: Although it has nice shiny steel and makes good coffee you are buying an espresso machine that is made in China.
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