Negative Positive
Title: Installation & Support Problems
Review: In short, the software does not install correctly and has also killed my DVD/CD Rom Drive.I am running XP on a Dell Dimension 8100. After installation, Norton Utilities shows that there are Registry items that reference missing Applications, DLLs, and other files types. My CD-RW Drive works fine, but my _NEC DV-5800A DVD\CD ROM drive cannot read any CD or DVD. The ROM drive will Spin occasionally and freeze any open drive windows until the disk is removed. Uninstalling Roxio returns the drive to normal.I can see from Roxio's Chat site that this is a common problem with this drive, but so far no fix has been offered. I have Emailed their support, but have only received an acknowledgement of the support request.The registry problems, the Drive problems and the poor support would indicate that this software is not ready for market.
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