Negative Positive
Title: Customer Service is Horrible
Review: I bought this swisher mower to mow 1.75 acres. The mower worked fine for my use but the wheel bearing on the rear tire failed after one use. I used the mower for a total of 1.5 hours. Called customer service and they said bearings are a wear item and not cover under warranty despite the fact that it was only used for 1.5 hours. Instead of saying I'm sorry you experienced problems with our product and that I must have gotten a defective bearing and they would send out some new parts, I had to send photos for them to look at (apparently my work is not good enough). After I sent photos it was like they didn't believe what they seen. I had to go round and round, send pictures, and more pictures, wait on hold for 10 minutes each of the four times I called. This company definitely does not stand by their product. To think bearing failure after 1.5 hours is normal wear is completely ridiculous.
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