Negative Positive
Title: very poor customer service, below average hardware
Review: I have had the Vaio for several months, and the software installed on Vaio has finally crashed out completely. Sony now freely admits the cd recovery disk program included with the machine does not work, in fact has never worked, and they still want you to shell out 60 bucks for the cd recovery kit, which takes up to four weeks for delivery.The Keyboard on my unit arrived with the 'delete' key not working, and Sony told me that since I had purchased it mail order, I would have to send it to them for repair, and it would take three mothns MINIMUM to fix. I have instead learned to live without a delete key.Overall, a very poor experience with Sony. I will stick to Toshiba or Dell in the future, companies who were far more supportive of their products and customers.
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