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Title: If the inside were as sturdy as th outside...
Review: We appear to be one of the lucky few who have had this product last over a year--just over. As with the rest of the unhappy reviewers, the locking mechanism broke and left us with an expensive but worthless gate. We also found the company's customer service department to be lacking in critical ways, such as customer service. The one thing I haven't seen mentioned yet is what the guts of the locking device look like. Once you crack the thing open, it doesn't take a PhD to see that it's designed so that when (not if) it breaks, it breaks in the locked position. Great for minimizing the company's liability, not great for people who need a gate that functions for two to three years (read: everyone with toddlers.)
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