Negative Positive
Title: Great Customer Service...
Review: I purchased the EX22 a few weeks ago and am overall, very happy. Delivery was fairly quick, considering it was freight and over the Thanksgiving holiday. The elliptical was very easy to assemble, but due to a few minor defects, it rubbed on the plastic when going in reverse and the right pedal made a clicking sound. I called Horizon customer service and they helped diagnose the problem, ordered parts and sent someone out to install the new parts. The machine is now working fine and I am very happy with it. It has a somewhat compact design compared with other ellipticals I looked at which is perfect if space is a concern. The only thing I am not thrilled with is the loud chirping the electronic console makes when setting a program. It is very annoying. Oh, and I wish I would have known this was going to be a part of the Amazon Customers Vote promotion BEFORE purchasing the machine--oh well, that's life!
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