Negative Positive
Title: Poor service, deceptive ad
Review: The seller, The Factory Depot, sent a generic remanufactured toner cartridge instead of the new Verbatim toner cartridge advertised in the item listing. The seller's return policy indicates that "consumables" like toner cartridges are not returnable.The seller's customer service was not responsive but Amazon customer service was helpful and refunded the item.
Is the review positive or negative? 