Negative Positive
Title: Outtube not available at Suncast
Review: The outtube cracked on my Hosemobile HRC200 in the same place other reviewers mentioned. I ordered one from Suncast based on the tiny pictures on the website. It didn't fit. When I described my outtube, the lady at Suncast customer service quickly exclaimed that they had depleted their stock of 'those' replacements. I asked if there was any other option to repair the unit. She said NO! then abruptly said "GOODBYE" and hung up. Honestly, I had been upbeat with her during the entire (short) conversation. I now own a cracked outtube and a new useless one. Obviously my next reel will not be a SUNCAST model.
Is the review positive or negative? 