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Title: Love The Cover (it's not the one pictured here)
Review: But found the book itself rather boring. I tried to like it, but Mr. Friedman seemed to be trying too hard to make the reader see only his point of view, and he never tried to find out what really might going on on the other side.As for outsourcing call centers to India and how great and wonderful it is, when I called HP a couple of years ago, the operators would NOT admit they were in India, some of them had such thick accents and terrible pronunciation I couldn't understand a word, and they were NOT all unfailingly polite. All of which kind of made me question the validity of the rest of the book...Friedman definitely loves and overuses the term "flatten", but I'm like another reviewer - round means connected, flat means NOT connected at some point, and then you fall off.
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