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Title: Excellent hardware, clunky software
Review: I absolutely adore the hardware, the player itself is great. Large, bright screen gives far higher video quality than I ever expected. The factory headphones are fairly decent quality and when upgraded to a better pair of headphones the sound is amazing. However, the software is beyond difficult to install. I've spent hours on the phone with customer support because of conflicts with my Windows Media Center. I've been using my mom's computer to store my music library and synch my Zune rather than deal with reinstalling so many of my media programs and drivers.
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