Negative Positive
Title: Great when it works, horrible when it doesn't
Review: After reading the reviews here, I think we are lucky to get 3.5 years out of this gate. Just as in other reviews, the knob frozen one day and I had to open it with 2 screw drivers while my daughter howling beside me. I have dealt with the Customer Service and she wants me to present my receipt to show I bought this gate before they changed to the stinky 90-day policy then she would replace the gate for me. Of course I don't have the reciept and I don't want this gate in my house any more. I believe it is a safety hazard once the knob stop functioning and should be recalled. I want to encourage everyone who has the same experience not only writing to their CS dept but reporting this product to US Consumer Product Saftey Commission & the Consumer Report just as I did. That's hope the consumers' voice can be heard.
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