Negative Positive
Title: Horrible support and customer service.
Review: After installing it I tried watching the tutorial video for getting started, but it didn't work and there was no error message. I used the email support option and received no response. After calling their non-toll-free tech support line I was told that even though I'm allowed to install on drives other than C:, I shouldn't. Now I have to root through the file system to find the videos I want. Second issue, I call customer support and ask them for a replacement CD. They say 'no problem, it'll be there in 3-5 days.' 2 weeks later, nothing. So I call them back and they told me they couldn't receive the fax I sent them so they didn't do anything. Apparently they have no record of my registration of the product, and didn't record the fact that I needed a new CD. Oops on my part for assuming they had a customer database.Scott
Is the review positive or negative? 