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Title: Mostly a Rehash of Dale Carnegie
Review: Most of this tape is a rehash of Dale Carnegie principles - use people's names, make them feel important, etc. The program is 99% focused on business communications with very little focus on personal communications. 25% of the program gets sidetracked on how to reprimand an employee. I wanted the focus to stay on conversation skills. Also, the author uses way too many lists of steps (i.e. the 11 steps to improving in these areas with several of the 11 steps being 3 or 5 step items in themselves). You must take notes while listening to keep up with all the lists of steps.
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