Negative Positive
Title: Great Service
Review: My Elliptical was making a grinding sound. I think it was due to a missing step in the assembly instructions. Nautilus/Schwinn sent two technicians to fix the problem. I live 250 miles from the technicians' base. The technicians were efficient, terrific at communicating their time of arrival and true gentlemen. Seems to me this service cost more than the machine. I was impressed!I have also found Schwinn phone reps actually are what Schwinn says. Knowledgeable. Friendly. Helpful.
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