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Title: Impossible warranty policy
Review: I have a 12 week old and in that short time, the mechanism that allows the handle to rotate forward and back (carrying position to "in the car" position) has failed. Since the product is under warranty I called Baby Trend and they would only help me if I sent the car seat back to them for repair. Obviously, if I do that, I will have no means of transportation for my baby. I would need to buy a new car seat, which defeats the purpose of having it repaired! I spoke with the head of the customer service department who refused to send a replacement. I do not advise buying this or any other Baby Trend product that you cannot afford to lose for a few weeks to have repaired.
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