Negative Positive
Title: Poor customer service and long update download
Review: I have used many previous incarnations of Turbo Tax, until recently thinking it was the greatest thing since sliced bread. But last year dimmed my enthusiasm, and this year killed it. Both years I had trouble with totally unresponsive customer support people whose automatic answer to everything is to deinstall and start over. After spending over an hour downloading updates and then having it interrupted, the program provided no way to resume the update. When I asked Customer Support, they gave me the deinstall response. It was over 3 hours after I originally started Turbo Tax up (already installed) before I could start entering any personal information.Both last year and this, my impression was that the company didn't care about my problems since they already had my money.
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