Negative Positive
Title: Not durable, bad customer service, overall unreliable
Review: I've owned this Rio Carbon for about two years. The interface with various Windows versions (I've gone through several since buying this) is very poor, the actual software program that comes with this Rio is rudimentary and that is almost a compliment. The unit itself is prone to fits of all kinds including restarting without reason, not shutting off, taking very long to turn on, etc. For any problems that you may encounter, don't count too much on the Customer Service. It's free only for the first 90 days and even during that time, it's pretty much useless. There is not much else that they can tell you that is not already written on their website which is meant to say, the several serious problems that this player encounters point in only one direction - it is, by nature, unreliable. Avoid it! There are much better options out there these days.
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