Negative Positive
Title: Sony has the nerve to call this service
Review: This unit worked flawlwssly yntil 3 weeks befor the warranty expired. Thena bad disc hung up in a continuous "Load" function. After the usual support "fal-der-all", I received a "Work Order No.", so off to Laredo itwent for what, I thought, was a simple-enough repair. When I checked thsir repair search site, I found that there was a repair estimate, "for a unit supposedly still in warranty". After tracking through the corporate phone system, I finally was connected to a rather snotty twerpwho informed me that, becaise cigar ashes had been found in the drive, the warranty was voided. When I received a copy of the repair estimate, Ifound that repairs were going to cost $459.66 (I only paid $269.89 for theunit, brand new). I'm waiting to see what sort of trash they return to me.By the way, I don't smoke cigars !! As I stated , it worked fine, but--!!Bill C, Warsaw, MO
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