Negative Positive
Title: Can't Wash Harness
Review: I have had the car seat for 1 year and loved it until my daughter got sick in it and I needed to completely remove the car seat cover and straps to wash it. I didn't know at the time of purchase, the straps CAN NOT be removed!I emailed Evenflo and got the following response: "I do apologize, the harness straps are not made to come off the seat. There is no way to get them back on and working properly. Thank you for contacting Evenflo ParentLink. We appreciate the time you took to email us. "I then called and talked to a customer service rep and she was not very sympathetic, telling me that I should have read the instruction manual before using the car seat. She could not tell me what page the reference is on and I could not find it anywhere. She did offer me a new car seat if I paid $50 dollars. I thought they could do better than that.I give this product an unfavorable rating based solely on the unremovable straps.
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