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Title: Do not buy this!
Review: When it did work, for about 6 months, it lost my music, duplicated music so I had 2 of almost every song, some songs couldn't even be deleted. Then when I tried to update the firmware it just stopped working all together. I tried calling customer service a couple of times and that got me no where, just wasted hours of my time. I asked if I could just ship it out to be fixed, they denied my request and gave me a couple of article numbers to look up so that I could continue to spend my time fixing this product. Just stay away from Zune, not only did microsoft make a poor product, it doesn't even stand behind it. This is one big headache not worth the trouble.
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