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Title: Mine broke too
Review: I got this Bodum Santos coffee maker in Dec 2003 for Christmas. I try to take care of it and use it carefully. My plastic lid to the jug broke in the past month. Guess I got 6 months out of it. I e-mailed Bodum. The e-mail said to call and when I did they tried to tell me the part isn't covered under their two year warranty. They said only the electronics are covered. Finally after 5-6 minutes of conversation, they agreed to send me a new lid. I had a older Braun machine for 9 years, never had a problem and my Dad and Step Mom took it when I got the Bodum to use daily in their store. While I like the looks of the Bodum Santos, I suspect Bodum will not honor their warranty and there will be problems, like so many others indicate. Spend your money on something else.
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