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Title: Unbelievable customer service from Broan!
Review: The range hoodBroan QS130BL 30-Inch Allure Range Hood, Blackarrived with Amazon's usual dead-on-time delivery. When I took the unit out of the box, the aluminum filters were both dented - looking at the box, I noticed it had been hit with something pointy. It looked like my only option was to send the whole thing back and get a replacement. I called Broan to see what they would say. First, within 10 seconds of making the call, I was connected directly to an English-speaking customer service person with a Wisconsin accent. I explained the situation and without hesitation, she offered to send me a new set of filters at no cost to me. Good luck finding that kind of customer service these days. If the hood is 1/2 as good as this experience, I am a Broan customer for life!
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