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Title: Poor product quality, poor service from the manufacturer
Review: I've had two Universal Remotes go bad in the same way just weeks apart. I returned the first unit to the manufacturer and was told a replacement was shipping to me. It's been 2 months, I have not received a replacement, and the company will not return my emails, letters, or phone calls. Although the manuals are well written and programming was a breeze, I'd recommend buying another brand that you can count on. Universal Remote Control is a terrible company.
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