Negative Positive
Title: Ok if it doesn' break, horrible customer service,
Review: I felt the vacuum itself was decent and I was satisfied with its performance. But the part which holds the hand release broke after 3 uses for me and even though it is well within the warranty, Hoover hid behind the dealer in finding a way out to escape from warranty. The local dealer was horrible since he said it must have been dropped or something like that for it to break. He said he does not think that it is a manufacturing defect. I said "seriously, can you try lifting this thing up, it is so damn heavy, how can I drop it?". I spoke with Hoover customer service they conveniently hid behind the service guy and said they will have to go by what he says. Guess it can't be more convenient, so much for standing behind the product :(. Well, I guess there is not much I can do. Spent 140 $ and got 3 vacuums out of it and a whole of heart burn and frustration.
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