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Title: Extremely poor customer service
Review: Shortly after I received this Notebook Cooler, I accidentally damaged the power supply cable. After checking the local electronics and computer supply stores I discovered this 12" cable is unique to this product, or at least to StarTech. I searched their web site, which offers a wide variety of cables, but this particular cable was not listed. So I contacted the company directly by telephone. They informed me they would not provide a replacement cable. The only solution was for me to purchase a totally new notebook cooler. In other words, their idea of customer service was for me to spend another $28 instead of maybe $4. With service like this, I would never recommend purchasing any product from StarTech.
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