Negative Positive
Title: Great Hardware but Poor Software and Support
Review: I received a Garmin IQue 3600 3 days ago. I tried to unlock the MapSource CD and each time the program crashed. I tried to install at a different computer and the problem was the same. I emailed Garmin and they sent me an auto reply with useless advice and wasted 4 hours of my time to uninstall and reinstall their product. I inquired again but they didn't respond. I guess they don??t have a solution to the problem either. They even sent me a dead link to their own web site, so much about knowledge staff. I am sending this product back. Minus 5 stars.I am a senior software engineer and I couldn't get the Garmin map software to work! I hope other people have better luck.Update: Don't bother to email Garmin. They only responded to me the first time with an automatically generated message. I tried to email them two more times and they simply ignored my inquries.
Is the review positive or negative? 