Negative Positive
Title: Bad product, non-existant customer service
Review: Despite a few reviews that said a defective product cast a red tone on the monitor, I ordered the Huey Pro. I had read that customer service at Pantone sent a new product out in 2 days and decided even if I got a defective product, it would be corrected quickly. The setting flexibility in the Huey Pro seemed worth the possible hassle.I got my Huey Pro and installed it. Had a red cast on my monitor and so downloaded an update from Pantone as a previous buyer suggested. Still a red tone. I contacted customer service online and reported the problem. Over 3 weeks, I updated my customer service request several times and called the 800 number but had to leave a message. Still no response. Nada.I finally called the store that sold the product and they are sending a replacement. I hope it works. If not, I will return it and buy something else.At this point, I suggest you not bother with this product or company.
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