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Title: Buyers Beware
Review: Understand that TIVO has a very limited warranty policy and completely unfriendly customer service (once they found out it was a problem rather than a set up issue). After 31 days the audio on my unit began buzzing. After over 1.5 hours on the phone with customer service (much of which was on hold) they finally agreed to exchange my unit for a factory renewed. I'll have to pay my own shipping and insurance to get it to them and I'll still have a used unit. This is a marvelous idea that will probably go far, but not in the hands of a company like TIVO.To learn how they DON'T stand behind their product see their website at http://www.tivo.com/exchange/tivodirect/index.asp.Thankfully I did not subscribe to the service under the lifetime deal - the lifetime is the lifetime of the machine. So far that appears to be 31 days.
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