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Title: worst steamvac ever...and Hoover customer service sucks
Review: I've had a steam cleaner before - a Bissell that worked for years. It finally broke and to replace it, I thought I'd try this.I followed all the recommendations here about making sure the lids and hoses were tight. I pressed the Clean Surge button. The water container leaked AND there was no suction.I assembled and reassembled five times to make sure. Nothing.I tried to hook up the hand cleaner to see if it would work. Nothing.I called Hoover. Guy said he didn't have a manual in front of him and to take it to the store. He was so impatient to get me off the phone.Called the store and the local branch is no longer open. The next closest place would charge me $15-20 just to look at it. Why I am out this money and not Hoover?Worst Amazon experience ever. I've learned to buy heavy household stuff from a brick-and-mortar store were they can at least replace it without shipping.Ugh.
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