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Title: HORRIBLE service!
Review: The Boom purchased for work. Speaker stopped working. Took 2 weeks to reach someone to arrange for it to be returned and repaired/replaced. Over 3 months later, still waiting for repaired product/replacement to arrive. Last updated in Dec 2012. Customer Service said "sorry, we've been very busy." Since Dec 2012, no response to requests for status update and ETA or product deliver.
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