Negative Positive
Title: Poor Support and Lockups
Review: I love the unit...when its working...software problems in the beginning and was transferred to "upper level" support who told me I should replace my new Dell XPS 600...I eventually fixed the problem...then frequent lockups...emailed tech support...responded in 24 hours with a test which I performed immediately and emailed back the results...two days later and no response...called customer support who stated that they were sending out new unit in two days...four days later got an email that Logitech was processing the order and that the new unit would be delivered in 5-7 business days...All my equipment is in a remote location so I must go to other room to change channels, volume input etc. Logitech doesn't seem to care...I'm presently on the phone waiting for tech support and have been holding for 20 minutes thus far...Good luck if you buy this one....
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