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Title: good product until you need help
Review: When this remote is working and once it's programmed, it's fantastic and really simplifies a complex home AV system. However, the set-up can be problematic and requires tech support to access certain programming features. tech support is AWFUL. (2 calls over 140 minutes of hold time!) They say they will call back, but have never done so. And when the product fails (this is our second, both of which lost LCD function unexplicably; ie no drops, spills, or power surges), Logitech simply tells you to buy a new one from them with a 50% off coupon. Unfortunately, buying from them cost almost 2x as much as buying it from Amazon.Again, great product, but TERRIBLE support and problem response.
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