Negative Positive
Title: Poor Zune Customer Service Response
Review: The device looks great, quit impressive, worked ok first 3 or 4 days, user learning curve; turn the device on won't stay on, hook up to computer, device turns on, but the the hard disk continues to search and search, can't find operating system or something, let battery charge, disconnect, try to turn it on, disk runs, disk searches shuts down. Call Zune support, their conclusion battery not charged,(operater error) charge again, still not working, call again support, same response; operator error, charge battery. Still not working and so far Microsoft Zune Support will not replace or repair this wonderful device. Also any movie compression software is a mystery. Not very pleased!
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