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Title: One bud failed - iffy customer support
Review: I purchased a pair through amazon about 10 months go. They got occasional to moderate use. One earbud no longer produces any sound. It took five days of emails and daily phone calls (straight to voicemail each time) to receive any response. It was actually the email that mentioned the awful review I had put up on Amazon that finally got a response and a new pair was shipped out that week.
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