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Title: Just one idea
Review: This book simply feature one idea: to think, plan and organise on processes instead of on departments and tasks. This is another way to express the old saying: think about what the customer is interested in (the outcome of the process), not about your internal issues (as departments, task, hierarchy and so on. Since Drucker and even sooner this is not new. Even more ennoying is its presumptuous writting. They appoint themselves as overcomers of Adam Smith and his job division. The worst consequence is that many companies have used this book as the rational for downsizing. The beauty of the action has not been achieved (apart from some light improvements) but many workers were fired. In adition the authors became rich. At leat something good was reached (for themselves obviosly).
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