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Title: Great Remote - Poor Tech Support
Review: The remote itself is great. I love having one remote that can replace my current 4 remotes. The only complaint is that their tech support is poor. I spent quite a bit of time on hold waiting for an operator until I was forced to leave a message. I was told that I would receive a phone call back by the end of the day only to receive a call the next day. I was pretty upset that I am expected to try and get the remote to work during THEIR schedule. One must question whether the instructions are too many issues, the instructions are not always clear, or they just don't want to staff their support correctly. It is a great remote as long as you are confident that you won't have any problems....otherwise good luck!
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