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Title: A total joke -- save your money
Review: I recently bought two Tivos and for each of them I purchased one of these policies.After the purchases, I received emails saying the policies would arrive in the mail in 10-14 business days. That was in early Feb.It is now late March and nothing had arrived so I called the customer service number for the warranty company to find out where my policies were.The person I spoke with claimed that they did not send the policies out (despite their own email saying they did), and that it was Amazon's responsibility to do so. He was even helpful enough to provide me with Amazon's customer service number.I called Amazon customer service who told me what I already knew -- that Amazon did not send out the contracts. So I requested refunds.My advice: save yourself the hassle and time and don't buy policies from this flaky company in the first place.
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