Negative Positive
Title: Satisfaction Guarantee? Couldn't keep that promise.
Review: I have 2 of these gates for my stairs, along with several other types also from this brand. I very much like the gates function wise, but their customer service ensures I will not purchase from them again. My top stair gate is defective, and stopped locking after 3 months. The company would repair or replace it once it was sent in. They sent me a mailing label, but I have to pay for packaging this huge gate. What ticks me off is that obviously this is a necessary safety product. Sending it in for repair leaves my stairs open for a month or maybe more without a gate. I'd like to send them the gate and go purchase another immediately. They will not reimburse me for a replacement. Obviously allowing my child to fall down the stairs for a month isn't an option. This is a poor excuse for a resolution. They manufacture and sell me a defective product, and I'll get top pay for it twice. Some satisfaction guarantee.
Is the review positive or negative? 