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Title: Arrived missing parts
Review: This arrived missing some critical parts - the hinge assembly on one side. How it made it through the Thule assembly process is amazing, obviously nobody looked at it before shipping it. The hinge looks like it is installed at the factory and is not something that I could install if they sent me one.I have seen a few other reviewers of this product complain of the same problem.Amazon took the unit back, paid for shipping, and refunded my money. The return was very easy, all I had to do was go to the "orders" section and click on the "return" option. Amazon handled it all, I didnt have to contact UPS or anything. The next day UPS showed up at my house and took the box. 5 stars for the Amazon return policy and process.I ended up buying the SportRack A90275 Aero XL Roof Box. That comes preassembled.
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