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Title: Poor customer service from Weber...
Review: My fiance received this grill ordered from Amazon, and out of the box, the welding was broken. It took a week to get the new piece. Then, we realized that his folks had accidentally given him the natural gas version, not the propane version. To return it, apparently you have to be able to disassemble it, get it back in the original box, and then you're charged a $150 return fee. The fee is bad enough considering what good customers we are for amazon, but the worst part is THIS GRILL IS NEVER GOING TO FIT BACK IN THE ORIGINAL PACKAGING with the various parts. And Weber doesn't sell conversion kits to change to propane or you risk voiding your warranty. Pretty sad for such a nice grill, that's a back yard plant stand now.
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