Negative Positive
Title: Amazon great per usual but Innova a ZERO
Review: I received the item promptly per Amazons fine service however found the hanging hardware missing. I called the customer service line of the manufacturer. (The instructions stated that if the product was missing anything to call them.) I was rudely told that they didn't have anything to do with it and to call Amazon for a return authorization. This is a heavy, bulky item and frankly not worth the effort or cost to return. I went the hardware store and bought the parts. If you order anything from this manufacturer keep your fingers crossed. I cannot recommend them in any way. This does not refelect on Amazon.com
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