Negative Positive
Title: Does not work out of the box
Review: I am an IT professional (BSIT) and I bought this product because it is rated #1 by Consumer Reports and I own several HP printers that I really enjoy. However, I had the same experience as several other reviewers of this product. This printer simply does not work out of the box. After trying for 1 day I gave up and called HP customer service and they diagnosed the problem as a defective chip in the printer. They wanted to replace the printer with a refurbished one; I refused and threatened to return it back to Amazon. I was placed on hold and then told that I would receive a firmware upgrade via FedEx overnight. If this upgrade does not work I will be forced to return the printer to Amazon.Deeply disappointed,
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