Negative Positive
Title: Bad product, bad costumer service
Review: I bought this coffeemaker in March 2010 as a anniversary gift to my husband. We were please with it until mid June 2010 when the espresso part stopped working. I contacted DeLonghi and was told by them to take it to a repair shop in Orlando. I dropped it off for repair on July 9. It took them over 2 weeks to let me know it was not repairable. They said they had already contacted DeLonghi and that I would receive a new one in 14 days. Today is August 23, 2010 and my coffeemaker has not arrived yet. I called DeLonghi, 3rd time now, and they don't even know what is going on. The costumer service guy said he will try to find out more about that and will get back to me in 5 to 7 days. Isn't that very disrespectful?! I'm tired of waiting. I have been brewing coffee using a cloth filter and boiled water, just like my grandmother used to do it.
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