Negative Positive
Title: Non-existent Customer Service from Metrokane--Buyer Beware
Review: As Fern said in an earlier review--what's with their lack of customer service? I've contacted them 5 times by phone, the last call to the company president and never a call back. Even my email questions go unanswered. My Rabbit has "biodegraded", the rubber coating has disolved which makes the handles sticky and the product unusable. I advise the retail stores that carry the Rabbit (Amazon, Costco, Bed Bath and Beyond, etc.) to rethink selling a product that offers NO customer service to the end user.
Is the review positive or negative? 