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Title: No customer support
Review: I received the logitech harmony 890 remote as a Christmas present. It is very difficult to set-up. We eventually had to call customer support. After about a 30 minute wait on hold, we finally spoke to a company rep who did solve our problem. But shortly afterwards the navigation controls that are supposed to work with our Comcast cable box stopped working. We called the support line and after holding for 30 minutes and after listening to a recorded message informing us how valuable they know our time is, a rep finally picked up the call only to inform us that the number listed on the web site was not the correct one for Harmony. We were transferred to the Harmony division and after holding for an additional 15 minutes were told that their computer was down and they could not help us. This is not a joke. This is exactly how it happened. The device is not inexpensive, but it feels cheaply constructed and it is very difficult to use. Strongly NOT recommended.
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