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Title: Telco Billing and some good info on Customer Resource Management
Review: I don't usually review books. However, this book is,so far, the best book I've encountered on the telco billing process. As a telecom director for a well respected telco provider, I've seen quite a few books on the subject. This one is different. The book covers it all and the knowledge of the author is nothing less than unbelievable. All aspects are covered, from usage to rating. From product management to account managmenet. From billing events to bill formating. If you need to know more about the telecom business in general this book is an excellent start to evoloving your understanding of the business.
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