Negative Positive
Title: Arrived damaged, customer service won't replace
Review: We received this with a crack through the handle near where the detergent bucket clips on. It works, but obviously we want something new and unbroken. The package includes a note about "please don't return to the store you purchased it" which is reasonable since it was just one replaceable part and it still works as it is.What isn't reasonable is Hoover's customer service giving us the runaround about forwarding an Amazon invoice, then sending a PDF, and then just not responding to emails. All I want is a five dollar piece of plastic before the warranty expires. I can only assume that Hoover's strategy is to just hope I give up and accept the broken product they sent to me.
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