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Title: I have a phone # for Characters Direct
Review: My three year old really wanted this for Christmas so of course her grandparents bought her the Clubhouse and all of the characters. We have also had problems with the slide and door and some of the characters. The light switch on the inside does not do anything and we can't figure out if it is supposed to. The manufacturer can't answer that question either. So if anyone can let me know if theirs does anything I would appreciate it. We taped the slide on for now. I found a phone # for Characters Direct on the instructions that came with the characters. They do not have replacement parts yet but are talking info so they can contact you when the parts come in. They understand that the slides and the doors are a problem. Their # is 866-652-6375. Good Luck!!! I think there should be a recall on this toy but I doubt that will happen.
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