Negative Positive
Title: Poor Customer Service
Review: The product was not what I had in mind so I called and got return authorization and paid for the return. When I did not receive the refund, I called again and was told the person I needed to speak to arrived at 2 p.m. and would call me back. He did not so I called again and he told me he would look into it and call me back in 1/2 an hour. He did not so I called again and he told me he would waive the restocking fee and give me a full refund and would send an e-mail. Nothing happened. When I called again, a recording referred me to an after-hours number that did not work. None of these phone numbers were toll free. So I called my credit card company. They contacted Amazon for additional information but heard nothing. Be careful when ordering from this company.
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