Negative Positive
Title: Unable to get support and the right connector for this antenna
Review: Based on earlier reviews I purchased this antenna. I noted the comment from one reviewer who said he was with Hawking that the connector style had been changed so that users would not have to go through the nuisance of plugging in a key while rebooting the AirPort Extreme, then unplugging it and replugging the antenna cable. Unfortunately, the product still shipping from Amazon includes the older-style connector. E-mails and telephone calls to both Hawking's technical support and customer service contact points went unanswered. I have reluctantly returned this antenna without having the opportunity to see if it would in fact boost my AirPort signal. I think this would be my first Amazon return, ever, in nine years ... and Amazon deserves kudos for a quick and clean return process. But Hawking earns my disappointment for failing to take the most simple of steps to keep its product sold.
Is the review positive or negative? 