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Title: Some good advice from a long time practicioner
Review: I like this book because it lists both well known facts and some that are not very publicized AND Glass backs it up with references if you want to do your own research.I do not agree with everything that Glass states, and he readily admits this is the general reaction to this book. In spite of the controversy on some points I liked this book and would recommend it as a good reference for any process improvement team to gain some real world focus on what is possible.
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