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Title: Fantastic
Review: This book is fantastic! I am not a business owner or manager, but I do work in customer service (restaurant industry) and found this book really helpful. After I started reading it, I immediately found that my experience at work became more pleasant because I was really trying to hug my customers. Just smiling more, trying to make more conversation / get to know them, and do whatever I could think of for them.I also think this book could be applied to life in general. It's about all kinds of relationships, even if it's focused on business relationships. Exceeding people's expectations can enhance any kind of relationship, and there's also a wonderful lesson on conflict resolution in the book.I'm sure the book is especially helpful for those working in retail, and I will be looking for a similar book on the restaurant industry because I'm sure that profiling customers in a restaurant is different from profiling customers of a high-end clothing store. But the basic principles are the same.
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