Negative Positive
Title: Customer Service (non-existent)
Review: Purchased the Bravetti platinum pro XL Toaster oven/Rotisserie by EURO-PRO Corp. Jan. 2003. The very first time I used the rotisserie to cook a 3 lb. chicken the rotisserie wheel failed and upon re-attaching continued to pull apart. The rotisserie wheel assembly was clearly defective. Contact with EURO-PRO proved very difficult. Their customer response voice mail system did not accept calls. Their published web address does not work. After 2 weeks I was able to contact a live person at their published 800#. The customer service rep. took all the relevant info regarding the purchase etc. and assured me EURO-PRO agreed there was a design defect associated with the assembly and would be shipping me a new rotisserie wheel assembly that day. This is now the end of April 2003 and I'm still waiting. I suspect I will not be receiving the assembly and the added feature was the primary reason for the purchase of the Bravetti.
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