Negative Positive
Title: Don't use unless it is the real thing
Review: After reading some of the reviews, I figured the problem with Amazon sending out counterfeit(fake)replacement heads was a thing of the past. Wrong. I received the fake ones people have been complaining about. I called Amazon and spoke with their rep and was told to ship the brush heads back to Amazon and they would be sending out a replacement. I asked what I was to do if I again received counterfeits. He said if that happened, my money would be refunded and Amazon would look into this problem. The second shipment was the real thing so my problem was solved. Amazon was great but they are still sending out counterfeits.
Is the review positive or negative? 