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Title: 1st impressions great ... survivability HORRIBLE
Review: we use an iron about once a week and initially this was everything as expected after about a year however ... the iron suddenly quit working ... warranty is only in northern california (500 miles from me) and 2 other places and requires 2 weeks, so unless you have a "backup" iron, it is essentially worthless, tech support is NON-existant and the service rep claimed this problem occurred due to hard water even though our last iron lasted over 10 years with the same water.I offered to follow any diagram or instruction that they could or would give me but they said "if the iron won't heat, it REQUIRES shipping to service facility, no exceptions or assistance available".The iron looks brand new, it jest doesnt work ... i suggest great care in paying a "premium" price for a "non-premium" product.
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