Negative Positive
Title: Bad hard drive - waiting 2+ months for replacement unit
Review: Tivo said their warehouse distributor filed chapter 11. I've been waiting for two months for a replacement under warranty. I had to produce a fed-x tracking number for Tivo since they had no record of the delivery even though I put the RMA number clearly on the box and on the fed-x invoice. Tivo is still unable to give a delivery date for my replacement unit.They claim this "warehouse problem" has no impact on shipping of new units. But I wonder whether buyers considering Tivo for holiday gifts should beware.The technical problem that caused my unit to fail is instructive. It seems that if a drive has a bad sector that does not contain data when the machine is shipped, the unit will be unable to fix that sector in the future. When it eventually attempts to write to the bad sector the machine will fail. Depending on use, that may not happen for a long time, possibly longer than the warranty.
Is the review positive or negative? 