Negative Positive
Title: There is a better book available
Review: In addition to this book, I also bought "Standards for Online Communication," (SFOC) by J. Hackos & D. Stevens. As of this writing, I've read much of both books. Is the Help Helpful? seems to have taken it's material from SFOC. SFOC is more thorough and therefore easier (for me) to understand. If you are creating online help, go with SFOC.
Is the review positive or negative? 