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Title: Can not get parts
Review: I purchased the Shark about 7 months ago and the plastic handle broke a short time later. I ordered two new handles because the handles seem to be very weak in December 2003. They charged my credit card. I have waited since then without receiving the handles. I have called the customer assistance center on multiple times. They have sent me post cards saying that my parts are still on back order. It's hard to believe that the company can't produce simple spare parts but it seems to be the case. I am now totally frustrated and the have my money.PLease be on guard if you need service from this company.
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