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Title: Best business book of the year
Review: The author explains not only what one individual can do from within a huge global organization, but also points out many of the reasons why organizations are not able to make effective changes. It's written in straightforward language and illustrated with many heartfelt examples and ancedotes. This is not a step-by-step how-to book, but describes tools that can be mixed and matched for individual styles and situations. Everyone who is part of any organization can benefit from this inspiring book.
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