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Title: Poor Product, Poor Support
Review: I experienced two significant flaws in this product, (1) the background noise with the backlight, and (2) most importantly, the unit keeps shutting down as soon as I try to turn it on. The first problem was annoying, but controllable by never using the backlight, but the second means I have an unusable mp3 player. I bought this in January 2005 and by October my money was effectively wasted, with Amazon unwilling to deal with this problem and Creative only suggesting downloads (which didn't work) or sending the product back (with onerous conditions, ie having to pay US$30 just to have them look at their own unit). I would not buy another Creative unit, nor recommend it to anyone else. Extremely disappointed.
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