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Title: You will use this book again and again and again
Review: Want to know just the right way to apologize to someone you've had a tiff with? Want to write a letter of sympathy to a friend's mother but don't know exactly what to say? Want to thank a business associate for sending work your way? WHEN WORDS MATTER MOST helps you with these kinds of letters, and many, many more. This book covers with grace every instance where you might want to write a note, from letters of apology and sympathy, to letters of encouragement, love, congratulations, and of course, thanks.I keep this book on my desk right next to my dictionary. I can't tell you how many times I have referred to Robyn Spizman's suggestions for guidance and inspiration. HIGHLY recommended.
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