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Title: 14 Points
Review: Good read, no earth shattering take away material but a great story of quality in action. I HIGHLY recommend to anyone who wants to learn more about quality to read the timeless works of W. Edwards Deming, the man credited with teaching the Japanese about quality. His 14 Points are very evident in Toyota's DNA. Like an American "Milkman", it is obvious much of Toyota's DNA comes from this quality leader.
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