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Title: Not happy with the return/exchange policy
Review: When I received this chaise lounge the wheel axle was broken. This is my first experience with the Amazon return and exchange procedure and it's really a pain. First, I am asked to return the whole package while I just need a replacement for the broken part. Second Amazon is asking me for a credit card number to validate the exchange and I don't understand why (I didn't use a credit card for my purchase). Third, there is no easy way to get in touch with a sales representative to clarify the procedure.
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