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Title: Too Little Substance too many vendor lists
Review: Looking for a "complete" guide to helpdesks, I was disappointed to read this book and find not a lot of substance. I picked up this book at a call center trade show for a low price. It was not even worth the [dollar amount] that I paid for it.If you subscribe to Call Center Magazine or some other Call center publication, you will be able to research the various vendors yourself.Don't spend your money on this book
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