Negative Positive
Title: Great idea, Terrible product, even worse customer service.
Review: Like many others, I bought this thinking I would save on batteries, but my son's v-smile pocket will not sit on the recharger correctly, it tips backwards and loses contact. The only way I can get it to work is to hold it for 2-3 hours - yeah right!!!, or stack several heavy objects on the edge of it and hope it works.I have been battling with V-Tech for 3 months, and have been promised a replacement twice, and finally got a letter instructing me to mail the product back to them and they would send me a replacement. No offer to reimburse for postage! No apology for the hassles! No apology for the inconvenience! And, they informed me that if my warranty had expired in the meantime, I would have to pay for the replacement! Can you believe it??? Save your money and aggravation - invest in the other similar game systems out there (ie Leapster), my friends did, and have been nothing but happy!
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