Negative Positive
Title: Company won't support you on this
Review: I bought this item and used it a short time before it died. I contacted Kensington via e-mail & was assured they'd send me a new unit. Two+ weeks pass... Wrote them again. Four weeks pass... I finally phone them and am connected to some very polite people in India who tell me to sit tight - a replacement is coming. More weeks pass. Nothing. Spoke to them again and was given some BS story about stock coming available in the next few weeks. Weeks later, still nothing. I tried finding a US-based office to call, but Kensington has pretty much cleansed their site of any way of contacting them except thru those polite people in India who are long on promises but short on everything else. Finally gave up. Kensington will not help you despite what they may say. Look elsewhere for any alternative to Kensington.
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