Negative Positive
Title: VIEW SONIC & OPTIQUEST ARE THE WORST!!! BEWARE
Review: THIS IS THE WORST CUSTOMER SUPPORT I HAVE EVER ENCOUNTERED. MY MONITOR WENT BLACK SHORTLY AFTER ONE YEAR (WHICH SEEMS TO BE VERY COMMON WITH THEIR PRODUCT). I CALLED AND TOLD THEM I HAD A 3 YR WARRANTY. THEY TOLD ME IT HAD BEEN CHANGED TO A 1 YEAR AND HUNG UP ON ME. I PERSISTED AND TOLD THEM THAT IT WAS NOT LEGAL TO CHANGE A WARRANTY. I FINALLY WAS ABLE TO FAX INFO (HAD TO DO IT TWICE) TO PROVE I HAD A 3 YEAR WARRANTY AFTER SEVERAL MORE FRUSTRATING CALLS. I WAS FINALLY GIVEN AN RMA NUMBER AND I MAILED MY MONITOR BACK 5 WEEKS AGO. I WAS SUPPOSED TO HAVE A REPLACEMENT IN 2 WEEKS. AFTER 3 WEEKS, I CALLED BACK AND WAS TOLD THEY DIDN'T HAVE A REPLACEMENT UNIT FOR ME AND I WOULD JUST HAVE TO WAIT UNTIL THEY GOT ONE. IT HAS NOW BEEN ALMOST TWO MONTHS OF PHONE CALLS AND FRUSTRATION AND I STILL HAVE NO RESOLUTION IN SIGHT. THEY ARE LIARS. STAY AWAY FROM VIEWSONIC AND OPTIQUEST.
Is the review positive or negative? 