Negative Positive
Title: sending it back -- defective -- poor support
Review: Handsome unit, but remote is defective, which had the positive effect of informing me of just how remote dependent it is. For example, there is no way to preset the FM stations w/o the remote! Lose the remote, or like me get a defective one and many functions are crippled. Also, HK's customer service/technical support sucks. They still have not responded to my fax which complied in all respects to the requirements spelled out on their pre-recorded 800 number -- no humans!Even if it worked, the remote has a very cheap feel -- when the sliding cover is opened it is loose, rattles and feels like it is going to fall offAnother feature I don't like is the freewheeling volume control. To turn the volume way down or up, it takes many spins of the knob. And, since the knob freewheels, there is no easy visual reference as to the volume setting; for this you are dependent on the db display, which goes out shortly after the volume is adjusted.
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