Negative Positive
Title: DOA three hours out of the box.
Review: How about this for Customer Support, Not! I received a new Tungsten C 1/19/2004. It worked for a few hours and then expired. I contacted their customer support center in INDIA who confirmed it was defective, provided me with an Incident Number, and an 800 number to call an arrange it's return. I thought things were going as "stuff" happens.Guess what? They want forty-eight hours to process the RMA, then they will provide me a return label within seven business days, and then credit the purchaser within thirty days after it is returned. One can then reorder. It will take six to eight weeks to replace it.
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