Negative Positive
Title: Poor Product Support
Review: We purchased a Marathon car seat two years ago. The seat was recalled due to slippage in the straps, reported by approximately 100 users. Britax recalled the seats, indicating that seat owners should send information online, and they would receive additional hardware to correct the problem. We completed the online information but never received the hardware. We then attempted to inquire online but could not get the company's email address from the website. As a last resort, I called the company's headquarters in Charlotte, NC, finally finding my way through voicemail after voicemail to a recording, on which I left a voicemail. I still have not received the hardware to correct the seat we have. I will never purchase a Britax product again and am looking for a good seat for my second child now. I understand Graco is highly rated for safety and comfort and is significantly less expensive. I recommend looking for alternatives.
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