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Title: No free support, little improvement in years
Review: I've been using ACT! since 1990 so have a huge investment in ACT! data and customization and would be therefore be very reluctant to discontinue its use. However, I'm disappointed with how little the product has improved in these many years. The thing I protest most adamantly is the lack of phone or email support. There's no way to communicate with ACT! support without paying a very high rate. It's not a way to create a good feeling of relationship with customers, and it's frustrating to have only expensive support available.
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