Negative Positive
Title: Turkey Baster Needed?? DIdn't work, tech sup not helpful -
Review: Bad experience. The unit would not dispense washing fluid. Called Tech support. Tech Support is not open past 5 PM on west coast. Called on weekend. Tech support said I needed to clean the unit using a TURKEY BASTER to blow out a one way valve. I do not have turkey baster. I wanted a replacement from IRobot, but would have to pay shipping costs myself. I tried to get a GMA from IROBOT - No luck. Irobot email would not work as they wanted. Returned back to Amazon. (Amazon does fine.) Irobot now has sent me a non requested replacement without battery & charger. Now trying to contact Irobot to return, but the tech support group is not open on weekends. -- I can understand a quality problem occasionally, but their support and NEEDING A TURKEY BASTER TO FIX A VACUUM IS COMICALLY ABSURD.
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