Negative Positive
Title: disappointing
Review: We only used this item twice in about 3 inches of snow and it kept shutting itself off. The auger that throws the snow seems very tight and hard to turn. It would only work for about 15 minutes and shut down. I think we must have received a defective product bacause all the reviews I read before making this purchase were excellent.I had difficulty getting customer service help. I was given different phone numbers to try. We've had this item for 35 days. We have to drop it off for repair at a store that will service it in the next town over. Very inconvenient and dissapointing. We made this purchase to make life easier for my husband with back problems. Now its one more project to do.
Is the review positive or negative? 