Negative Positive
Title: Beware the Fine Print
Review: When you sign up for Vonage, make sure you realize that it will take at least one month (they say 15 to 20 business days) from the time you fax the authorization letter and your latest phone bill to actually begin receiving service. In the interim, they are charging you for monthly service when you aren't actually receiving service.In my case, it has taken nearly two months, so I am supposed to pay for two months of service BEFORE I ACTUALLY RECEIVE SERVICE. I haven't even had a chance to evaluate their actual service yet because it hasn't started, but I've paid nearly $100 just for the privilege of waiting. I find these sort of shenanigans to be unacceptable and the sign of a company that does not think very highly of its own customers, and as a result one that does not deserve my business.
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