Negative Positive
Title: Printing Problem after 1 year
Review: I bought this printer a little over a year ago (1 year warranty!), and it worked fine until recently. Now I am getting a gray backgound on my print-outs. E-mailing tech support, I hwas given cleaning steps, which I performed with no result. They then suggested replacing the toner, and if that didn't work, replacing the drum. I did try another toner, again with no effect. Before replacing the drum, I asked why that should be necessary when I had only used one 3,000 page toner and maybe half of a 6,000 page toner and the drum is suppose to last 20,000 pages. Their response was that the drum could only last 8,000 pages! Well, I did replace the drum...and it did no good also...
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