Negative Positive
Title: Bad customer service
Review: Drolet High-Efficiency Pellet Stove, Model# DP00045.This product has a very bad manufacturer response with customer service.I used this stove for about 2 weeks when a problem with a control panel error occurred.I called left message with problem on 1-7-08, have yet to have a call back.I purchased this product from Northern Tools. They replaced it with no hassle. I picked up the replacement stove on 2-2-08, I then took it home and installed it. It had an error code right after plugging it up. I returned it to Northern Tools the next for a refund. Because of product not working,it cost me $880 in propane that I would not have used, and $90 in gasoline ,returning the product and picking up the replacement and returning it also. Would not reccomend this product.
Is the review positive or negative? 