Negative Positive
Title: Terrible customer service, cheap product
Review: If you buy this thing, be careful of the lid. The plastic knob on top broke after only 3 months -- and it is useless without it. I have tried in vain to contact the company, they will not return phone calls or emails. The number is not toll free, and you must wait forever to get through...if you have enough time.They say you'll save time in cooking, but they'll waste your time as you try to get customer service!Their website makes no claims about quality, which I should have checked before buying this. I haven't had it long enough for it to start rusting (see comments below). I like the idea, I only wish the product was sturdier, and the company responsive to customers who have already purchased. I'm sure my calls would be toll free and answered QUICKLY if I were calling to buy their product.The old adage holds true: caveat emptor.
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