Negative Positive
Title: costumer service?
Review: I got this machine as a wedding gift and was very happy with it. One day a small piece that fits into the filter holder broke during my washing. That was six months after I got the machine. Then I contacted delonghi's costumer service........After 3 weeks they sent me the wrong piece ( I won't even comment on the fact that the pice costs U$$3,00 and the shipping U$$10,00, as another reviewer had already pointed). I contacted then again and after 1 week I got another wrong piece.....Now I have been emailing them and they just won't reply....And, of course, my credit card has been charged!So I repeat...is that costumer service?That is definetely the worst service I ever got in this country!So I would advise everybody to stay away from it! Cause every now and then any machine will need some maintenance....
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