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Title: Not worth the trouble
Review: The Zune is a great product once you get by the tech problems and customer service. VERY difficult to load the software. After trying on 2 different new computers for several hours, we called customer service. After a total of 5 hours (2 calls) on hold for a CS rep we were able to get the software loaded. The software is a bit glitchy. Have still not been able to get vidoes onto it, but afraid of the wait to call the CS to get help.
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