Negative Positive
Title: Great Customer Service
Review: I've gotten two pairs of these earphones, one white and one black. Both pairs started losing sound in one of the sides after a few months, and from reading other reviews, this seems to be a common issue. At $10 my expectations wouldn't be too high, but I paid $15-20 for my pairs so I feel a bit ripped off in retrospect.Update: JLabs was pretty good about honoring the warranty on both pairs. I'm currently using another pair of earphones so I haven't tried the new earphones yet, but their customer service was fantastic and prompt with responses.
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