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Title: Can't get a replacement
Review: Sometimes it doesn't pay to start your holiday shopping early. I bought this in October as a Christmas present. When my husband took it out of the box on Christmas morning, it already had a rip in the seam. I couldn't exchange it through amazon (see return policy) so I tried to get an exchange through Char-Broil. Their website was having problems so I couldn't resolve the issue online. I was on hold for 96 minutes after calling their 1-800 number. The lady was nice, but unfortunately she didn't know if she could help and had to send the request "to the top." I'm still waiting to hear back. It could be a perfectly fine grill cover, but I may never know.
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