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Title: Rowenta's poor customer service
Review: I owned this iron for six months when I started having problems with it leaking excess water on my clothes. I called Rowenta, and they had me send it in for service. Most people only have one iron, so this was a real inconvenience. It was repaired; three months later I had the same problem. Rowenta's customer service representative was extremely rude, complacent about my recurring problem, and gave invalid excuses for the malfunction. He told me to send the iron in again. It would cost me another $10 to do so; and, again, they were not going to pay for postage. So, after deciding I did not want to go without my iron again and investing a total of $20 in postage I opted to throw it in the garbage. I now own a Euro-Pro and am extremely pleased with it.
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